Name: Red Roof Inn Hartford - New Britain
Address: 65 Columbus Boulevard, New Britain, 06051, US

2/10

Poor

19 Jul 2026

joseph b

I did not like anything about this place. I was very disappointed with my stay from the very start. I stayed from Monday July 6th till Saturday July 18th. The day I arrived I threw my bag in the room and then went to the store to get some things for the week only to come back and find no refrigerator. I just thought this was standard at all hotels? You have to book these things in advance according to people at the desk. So I went to get ice but you only had one ice machine for the entire 6 floor building and it was out of order. By the way it was out of order for my entire stay. The hole place smelled BAD and every time I entered my room I got a blast of this stench it was BAD. So also I did not realize that you had to schedule room cleaning at this facility? Even though I was staying for two weeks. On the first Saturday morning I asked and the desk person to put me on the schedule and I also asked for towels that I never got. So Sunday night I asked again to be cleaned on Monday and asked for towel again I did get a towel that had hairs on it pretty gross. Monday night I get back still not cleaned. Tuesday I asked again and it did not get done again so finally I said screw it and just got through the week. I will NEVER EVER stay here again and I will make sure everyone I know steers clear away from this place. Not good at all. My worst experience yet and I've been to hundreds of hotels

Sincerely, Joe Arsenault

Self

10/10

Exceptional

19 Jul 2026

Armando

Excellent

Friends

10/10

Exceptional

19 Jul 2026

Armando

Excellent

Friends

4/10

Poor

17 Jul 2026

CLAUDELL A

Overall not a good place, broken toilet, tub dirty. I wore my slippers in the tub. No good lighting in the room, bathroom fan very loud. I would not stay there again.

Partner

4/10

Poor

15 Jul 2026

Stacy

I’ll start out that the staff was extremely kind. This is no reflection is not on them. Every staff we encountered was kind and helpful.
This is a you get what you pay for room. We booked last minute and we got what we paid for. The entire property has an odor that is a mixture of smoke, weed, and nursing home. We reserved a 2 dbl bed standard non smoking room for 2 nights. Walked off the elevator and was instantly hit with a smell of stale smoke. Walked into our non smoking room only for it to smell of smoke and have ashtrays provided. There was also a mysterious long brown stain along the floor. The rest of the floor was sticky. The nice gentleman promptly put us in another room. We ended up in a long non smoking. Linens still smell of smoke, the t.v. did not work, and the bathroom probably could’ve used an additional clean. I chose to stay as we didn’t need a t.v. and I could do a quick clean. Room was not cleaned after 1st night, but again not going to make a fuss as it wasn’t completely necessary.
The staff was the best part of this stay, but not enough for another booking.

Family

6/10

Pleasant

12 Jul 2026

Desiree

Bien

Family_with_children

2/10

Poor

07 Jul 2026

Amna

No elevator
Non smoking room was smoking
Bathrooms were very dirty

10/10

Exceptional

05 Jul 2026

TyNasia

Don’t really like staying at “ motels “ but this was up to my standards

Partner

4/10

Poor

29 Jun 2026

Rehana

We had a family emergency so a lot of the family had to come to Hartford. I booked this room due to the close location to the UConn Hospital and the family home in Rocky Hill. 2 other family members also ended up booking rooms here. The property was not what we expected. The lobby wasn't clean, the elevator was broken almost everyday, the reception wasn't amply staffed; as a result, our stay wasn't the best. However, the rooms were clean, so that was a plus.

Family

2/10

Poor

27 Jun 2026

Mason

Bugs in the room and i have a video of it so not just saying that. Stairwell smells like pee and smells terrible like smoke, pet and feces. Would never ever stay there I’d rather sleep in my car if it came to that.

Business

2/10

Poor

23 Jun 2026

Solymary

This place is terrible, dirty, very unprofessional, they drink on the job, the passes to the door dont work, even when the parking pass is visible they tow your car, the ice machine dont work, the staff are very rude, the place be dirty, and stinky, they allow prostitution to happen their right in front of kids, they let people do drugs in the stairway, this place is definitely not a place for family, and hard working class people/family, they have hidden fees, even when they are wrong and you show them prove, they dont compensate you for the $$$ stolen from you, through their staffing unprofessionalism. This place should get shut down, and be put under new management. Do not, and DO NOT 🚫 RENT ROOMS FROM HERE!

Friends_and_family Family

6/10

Pleasant

22 Jun 2026

Eric

A number of homeless people and this hotel has weekly rental rates and you get a certain clientele with that. Not a place I would stay again.

8/10

Excellent

21 Jun 2026

Leonel

Overall, a good experience. The staff was excellent—friendly, attentive, and professional. The room was clean and smelled fresh. My only suggestion would be to address the odor in the lobby and hallways; perhaps a deep carpet cleaning would help, as the initial impression can be misleading. Even so, I enjoyed my stay and would return.

Self

2/10

Poor

18 Jun 2026

Rosa

There were no an amenities and and it's bombarded with too many displaced families

They made the best to accommodate me when my hotel room was canceled that they get a five stars for that
Too much police activity I wouldn't recommend

Self

2/10

Poor

15 Jun 2026

Nhat

There isn’t non-smoking room. Hallway carpets are filthy, big trash bags on both sides. Room smells weeds, cigarettes, … sudden noise in the middle of the night. I would never come back.

Self

10/10

Exceptional

14 Jun 2026

Edwin

Excelente servicio , muy limpio todo , volveré otra vez

Partner

4/10

Poor

07 Jun 2026

james

Room had no Microwave - no mini fridge - no toiletries - Room had been a King Deluxe previously - then converted to a standard double. Stay in Boston, MA (Red Roof Woburn) was same type booking and had all expected amenities - Red Roof Chain now off my list of acceptable places to stay when I travel in the future. Too many better choices in same standard Class rooms to choose from

Family

4/10

Poor

02 Jun 2026

Tabatha

Room had roaches, there were issues with staff, the card machine was down when I checked in after like 20 mins the staff decided to waive the deposit the next morning the front desk guy demanded I go pay for the deposit even tho we were about to check out I explained to him what happened at first he didn’t care and was quite rude . But ended up not charging the deposit, however he told me it don’t matter if I had already paid the room when I booked if deposit is paid I don’t get keys. IT IS NOT THE CUSTOMERS FAULT THE MACHINE DONT WORK OR THE STAFF HAVE NO CLUE WHAT TO DO. The bed was comfy but didn’t appreciate the roaches chillin in the room they didn’t help pay for. I’ll b canceling my return stay.

Family_with_children

4/10

Poor

29 May 2026

Malik

I know that the stay is cheap, especially if you need a place on short notice but I feel that I’ve seen Motel 6s cleaner than this place. No fridge in the rooms, stairways smell like urine for lack of a better description. The most positive thing is that the room at the very least seem clean and again the price was cheap for a short notice stay. Staff was prompt in helping me and other guest, even though there was only one staffer at any given time, they were extremely helpful. I would probably stay here as a last resort but Red Roof will probably be last place I choose to stay in.

Self

8/10

Excellent

21 May 2026

Jon

Matresses hard nice people upfront

Self

6/10

Pleasant

18 May 2026

Arthur

not a haappy place

Friends

2/10

Poor

17 May 2026

Chiquita

Property was sold out and blamed me for using a third party

2/10

Poor

16 May 2026

Amir

Absolutely Awful, I wish I spent extra $50 -$100 and went somewhere else! Or maybe read some reviews, not good at all!

Partner

6/10

Pleasant

15 May 2026

Jomayra

Room always clean staff and general manager always friendly house keeping always working and making sure rooms and essentials are available. Amazing place very strict in who comes after 11 pm making sure safety

8/10

Excellent

10 May 2026

Valencia caleb

Room was cleaned and sent free. Area was quiet for a good night rest and parking was easy. As for the coffee services offered, there was no coffee stands or a kettle in my room. No lotion or facial soap. Just shower jel and shampoo. If you are willing to bring things the hotel doesn't offer, then i would recommend this place.

Friends

2/10

Poor

06 May 2026

Karen

That’s a laugh. When I checked out my car was missing. The staff was ridiculous. I called the police. I was told that my car was towed, actually 3 Lexus and 2 Infinity there towed from that hotel parking lot. My husband is quite sick and the minute he has seen his specialist I will be looking into this. I was told it was a scam by locals in that area. I will be consulting a lawyer and I will obtain documentation of the past few months to see who else and what type of vehicles are towed. Absolutely horrible feeling for us seniors!

2/10

Poor

05 May 2026

Megan

HORRIBLE

Self

8/10

Excellent

30 Apr 2026

Karen

Parking was good. Overall the room was great but our room did not have a microwave or refrigerator

6/10

Pleasant

28 Apr 2026

Edgardo

besides the area full of a bunch of street people. (not the fault of hotel) having to recalibrate the door card is Annoying. the rooms is nice and spacious. has potential for improvement. at night it felt like GTA 5 with all the street people roaming around, LOL , if you know , you know.

Partner

8/10

Excellent

26 Apr 2026

Mildred

Everything wus goood no complaints

Self

8/10

Excellent

13 Apr 2026

Larita

The place was nice

Friends_and_family Family

8/10

Excellent

12 Apr 2026

Traci

Stay was great

Self

8/10

Excellent

08 Apr 2026

John

Clean room, carpeted hallways vacuumed often by staff. Friendly and helpful housekeeping and front desk workers. The property itself, however is showing it’s age. The elevators desperately need repairs or replacement.

8/10

Excellent

05 Apr 2026

Melissa

The king size bed was very comfortable.

8/10

Excellent

28 Mar 2026

Iyanna

I had a pleasant stay! Room was nice and clean, no complaints…

Self

4/10

Poor

27 Mar 2026

Jennifer

This was not a great spot upon arriving the lobby was unkept. Elevators were dirty and run down. There was spit in the corner of one elevator. The Property smelled of weed.There were some homeless hanging around the property. The room next to us had kids yelling and banging in the hallway and in their room at midnight. Not the best area. Would not stay again. Our room appeared somewhat clean but smelled of cheap cologne. And also there was a dog barking in the room next to us and full bag of garbage left in hallway by the elevator.

Friends_and_family Family

2/10

Poor

20 Mar 2026

Li

Everything is smiley everywhere. The isles are stinking on every floor, the toilet is clogged, the quilt is with an strong oder of smoke

Friends

10/10

Exceptional

20 Mar 2026

Jose

The location has improved drastically. I enjoyed my stay, welcoming staff and much better environment.

Partner

10/10

Exceptional

16 Mar 2026

Jessica

Everything was amazing and store's and bus line was near

Partner

2/10

Poor

22 Feb 2026

Jougna

El cuarto solo apestaba a cigarro y mariguana y teniamos 2 niños. El olor asfixiaba. Y para que nos cambiaran tuvimos que pagar extra.

Family_with_children

10/10

Exceptional

18 Feb 2026

Dilma

I was happy to see my dog with me

10/10

Exceptional

19 Jan 2026

Alsharif

Great

10/10

Exceptional

09 Jan 2026

Mary

The room was very clean. The staff were very professional

Leisure Partner

10/10

Exceptional

04 Jan 2026

Dwight

Parking was easy, rooms were clean, staff was helpful and friendly, and place was quiet.

10/10

Exceptional

22 Dec 2025

Ramon

Everything was great staff and service

Partner

2/10

Poor

19 Dec 2025

sandra

Room, staff, poor cleanest smoke bathroom
Clean

8/10

Excellent

17 Dec 2025

Megan

Clean room, comfortable bed, friendly staff

Leisure Partner

10/10

Exceptional

14 Dec 2025

sara

Friendly staff

Leisure Partner

10/10

Exceptional

13 Dec 2025

Michael

Everything excellent

Business_and_leisure

2/10

Poor

05 Dec 2025

Tyrone

Terrible Process

Leisure Partner

10/10

Exceptional

04 Dec 2025

Brittany

I love it here I’m at peace and comfortable here

Leisure

10/10

Exceptional

25 Nov 2025

Wendell

OK

Self

6/10

Pleasant

19 Nov 2025

Stephen

They provided all they promised- clean room and bathroom, comfortable bed, and a hair dryer. What they didn’t provide, was a refrigerator, microwave, coffee pot, or any kind of breakfast, either hot or cold. But they didn’t list them as amenities. Good price though.

Business Self

6/10

Pleasant

18 Nov 2025

Sigfredo

It wasn't bad like I was thinking it would be

2/10

Poor

12 Nov 2025

Jennifer

The staff is rude and ghetto and very unprofessional, the whole place looks ghetto

Leisure Friends

2/10

Poor

11 Nov 2025

Gabriela

I do NOT recommend this place at all
I had a terrible experience at this hotel. The smell was awful — everything reeked of cigarette smoke and marijuana from the moment you walk in. The hallways were dirty, the elevators were almost broken, and the staff was very lazy and unhelpful. The front desk girl didn’t give me the right information about parking, and because of that, my car got towed and I had to pay $200.
Terrible service, bad smell, dirty environment, and the place looks nothing like the photos. It was an awful experience overall. I will never come back and I don’t recommend it to anyone.

Business_and_leisure Partner

2/10

Poor

10 Nov 2025

Osvaldo

Smells, uncomfortable, asked for room service did not receive cancelled my reservation even though notify will have late flight

Leisure Self

2/10

Poor

09 Nov 2025

Vivekanand

Room was filthy and smelled like smoke. Didn't feel safe using the elevator.

Partner

8/10

Excellent

03 Nov 2025

Jeanne

Parking was easy and convenient. We picked this hotel for the price and convenience to highways.

Leisure Family

2/10

Poor

03 Nov 2025

Nwaekwuozor

The receptionist was very abusive and combative without provocation, combative for no reason, canceled our reservation and dtold us to leave immediately and go somewhere else. The whole environment was unkept and people sitting both outside and in the lobby smoking. First shock was the request for both occupants identification, then, he told us that he needs $50.00 (Fifty Dollars) hold for our room; just telling him my card is in his system already and it is strange for me to hand-it-over to him again let out a devil and combative nature we have never seen and within seconds he tore both copies of our identification, canceled our reservation and told us to leave his hotel immediately or he will call the cops.
The environment was vèry unkept, people sitting everywhere smoking, immediately we stepped in one gets a sense of trouble and danger. I couldn't believe a business could be so badly run.
Thank God we could have been robbed in our room if he didn't cancel our reservation immediately without any reason.

Business_and_leisure Family

6/10

Pleasant

29 Oct 2025

Lourdes

Clean bathrooms and floor

2/10

Poor

19 Oct 2025

Yolanda

The room was clean but smelled like smoke. The elevator makes a loud banging noise as it was going up. The other elevator wasn't working at all. Someone tried to run over the front desk guy in the parking lot. I'm not sure why. He was nice. The police were called. The lobby was run down and there was only an ice machine on the first floor.

Friends_and_family Family

10/10

Exceptional

19 Oct 2025

Augustine

Great

4/10

Poor

19 Oct 2025

Luis

🔥👍

2/10

Poor

19 Oct 2025

Cuneyt

The property was very unsafe, dirty and smelled marijuana everywhere. Hallway carpets smelled pet urine. We checked in and checked out in less than half an hour.

Business Family

4/10

Poor

18 Oct 2025

zhen bang

This hotel is too old and needs to be renovated

10/10

Exceptional

14 Oct 2025

Matthew

Amazing

2/10

Poor

14 Oct 2025

LUCY

This place was a nightmare. If I could give this place no stars I would. This is a prejudice place of workers at the service desk we were discriminated as soon as we arrived. If I could give this place no stars I would. We had to take our disabled sister to 5th floor to give us a King bed for 4 sisters to sleep on when my reservation was for 2 standard beds.
I was told I reserved for 1 bed and there was no room available for beds we'd have to take that room or go elsewhere.
I explained our sister is disabled it took us 4hours to get here and now were supposed to drive back this late at night in the dark another 4hours luckily I pulled up my reservations confirming it was for 2 beds and then they found a room with 2beds. elevator down and we had to use the bag trolley instead to sit her on ot to het back to the floor 1 for the correct room.The room had bath towels for 2 people only and they did not supply us with clean towels while we were there had to get toilet paper at service desk when upon leaving we saw housekeeping with clean towels.
Theres alot more I can't go into details.
The only good thing was the Security Guards helped us with the baggage trolley to get pur sister out of the elevator and pushed her to the new room and helped us get her onto the bed.
To both of the Security Men me and my sisters are very grateful for all your help it is greatly appreciated by us all.
So much more to add but I'll reach out to site I booked with.
Stay away from this place !!

Leisure Family

10/10

Exceptional

13 Oct 2025

Joshua

The customer service was great room was super clean

2/10

Poor

12 Oct 2025

Liliam

The facility is used as a shelter as well. I had the right to know and decide if I want to stay there even there is a shelter. The hallway and elevator smells terrible .
Very bad hotel

Business Self

2/10

Poor

05 Oct 2025

Destinee

Staff was rude

2/10

Poor

05 Oct 2025

Laure-Ann

My recent stay at the Red Roof Inn was disappointing. Upon arrival, I got there about 15 minutes before the official check-in time, only to be told I needed to wait another 45 minutes before I could check in. This delay completely disrupted my plans, as I was hoping to get settled, freshen up, and head to an event. Instead, I had to get ready in my car, which was both inconvenient and frustrating.

Additionally, the property advertises itself as a smoke-free hotel, yet there was a noticeable smell of smoke upon entry. This was very off-putting and took away from the overall experience.

Overall, my stay did not meet expectations due to the check-in delay and the lack of a truly smoke-free environment.

Leisure Family_with_children

2/10

Poor

28 Sep 2025

arlindo

I did a reservation there,got the confirmation code and everything and when i got at the front desk they told me there are no rooms! Very disappointed with this place and with the unprofessional staff there !

Partner

10/10

Exceptional

27 Sep 2025

CHARLES

Pricilla was a great hoastest Loved her help

Leisure Self

8/10

Excellent

24 Sep 2025

Virgen

Noises

Only thing was very odd 😕. Too much noise at the hallways, Specially after 9p. People loud, or yelling.

Self

10/10

Exceptional

23 Sep 2025

Omar

Great

Business Family

10/10

Exceptional

23 Sep 2025

Omar

Great

2/10

Poor

15 Sep 2025

Gary

Horrible stay. I was on the 6th floor and the elevator was out

Partner

8/10

Excellent

06 Sep 2025

Rhonda

No refrigerator or microwave in the room. Beds were comfy though.

Stupid to have to have IDs for everyone in the room. I understand mine was required but don’t think it was necessary to have my daughters I’d copied too.

Friends_and_family Family

2/10

Poor

04 Sep 2025

nilsa

Dirty, a/c awful, sheets old and damaged

2/10

Poor

04 Sep 2025

David

The hotel asks for multiple deposits for consecutive stays while being slow to return them. Charges extras for simple amenities.

Leisure Family_with_children

2/10

Poor

04 Sep 2025

David

The property asks for a $50 deposit but takes a week to return it and when you book an extra night they ask for another $50. Also they insisted on $15 charge for fridge/microwave despite the fact that I stay on a regular basis.

Leisure Family_with_children

2/10

Poor

02 Sep 2025

Rebecca

Cockroaches, room and hotel smelled like cigarettes, bed smelled like pee, broken elevator, clogged shower drain

2/10

Poor

26 Aug 2025

Kevin

DO NOT STAY HERE

horrible, ratchet, do not go here. bugs coming out the ceiling, sheets were dirty, no couch, smelled like 50 lbs of weed

Friends_and_family Friends

2/10

Poor

25 Aug 2025

Aviva

Horrible

Leisure Family_with_children

6/10

Pleasant

23 Aug 2025

Shanique

The elevator wasn’t working

Leisure Self

4/10

Poor

23 Aug 2025

Geo

Unsafe area.

They canceled my reservation so I wasted my time going there. The place was strange. You needed to be buzzed in and the area was riddled with crime going on. Felt like a war zone.

Partner

10/10

Exceptional

19 Aug 2025

Sarai

Good

2/10

Poor

17 Aug 2025

Lydia

I had to cancelled the stay as soon as I saw the lobby. You get an asthma attack by the horrible cigarettes smell that hit you when you c walk in the lobby and much much more. People were suiting on the floor lobby with lost of papers around them, elevator broken and room was located on the 3rd floor, front desk did not care

Leisure Family

4/10

Poor

14 Aug 2025

Verified traveler

During my nearly two-week stay, my vehicle was unfortunately towed on the final night. The towing company attributed the incident to the motel, while the motel management placed blame on the towing company. This situation necessitated a day away from work to resolve, causing significant disruption.

Given these negative experiences, I cannot recommend this establishment.

Furthermore, the property's exterior was not maintained to an acceptable standard, reinforcing my negative assessment.

Self

10/10

Exceptional

14 Aug 2025

Brendaliz

No me pude quedar

2/10

Poor

05 Aug 2025

Erica

Elevator was broken .. stunk of animals... poor customer service .. charged extra fees.. will never ever stay ... go somewhere else pay the extra 20 dollars

Leisure Friends

4/10

Poor

05 Aug 2025

Mindy

The room smells like cigarette and had cockroaches. I booked it because it’s pet friendly.
The hotel is in an area closer to downtown. The hotel might be used as a homeless shelter.

6/10

Pleasant

04 Aug 2025

Roger

Other than two beds there is only a chair at the desk. Nothing else to sit on. The TV is quite small, the flooring needs fixed or replaced near the entrance of the room. There's no information about the hotel or surrounding area. Seems like a pretty good location.

Leisure Family

2/10

Poor

01 Aug 2025

Christina

The worst place

Business_and_leisure

2/10

Poor

01 Aug 2025

Oswaldo Antonio

Nothing

Business Family

6/10

Pleasant

01 Aug 2025

Nicholas

The caulk around the bathtub was sloppy. Just indicates a remodel done by amateurs. The elevator was not working (although they gave me a room on the ground floor). The lady at check-in changes my inadvertent reservation from smoking to non smoking🙂(thank you)

Business_and_leisure Self

2/10

Poor

28 Jul 2025

julian

EL elevador no funciono durante la estancia.La habitacion tenial mold en el bano. Los dispensadores de shampo y body wash estaban completamente vacios.La cortina del ba

Business Partner

8/10

Excellent

27 Jul 2025

elvin

Elevator did not work. Lobby smelled a bit like wet and mold, sheets had hair

2/10

Poor

23 Jul 2025

Alessandra

The property is poorly maintained, elevator was not working, hallways was dust, smell dirty and as if someone was smoking weed constantly, the tv didn’t work at all in the room. I had to check out about 20 min after getting in the room on the 4th floor because I started having allergy reaction. The property is in very poor conditions.

Business Family