Name: Best Western Plus New England Inn & Suites
Address: 2253 Berlin Turnpike, Berlin, 06037, US

8/10

Excellent

25 Jul 2026

Sarah

This is a good hotel for a functional stay. The swimming pool was cold so we didn’t go in which was a shame. But the beds were comfortable and everything else fine. Would love to have china plates and proper cultural rather than paper and plastic at breakfast.

10/10

Exceptional

20 Jul 2026

Mansoor

The soap and shampoo provided were not sufficient for our stay. Because housekeeping is not available daily, a larger supply of toiletries should be provided to ensure guests have enough until the next service.

Family

10/10

Exceptional

18 Jul 2026

Peter

Helpful staff, good breakfast and clean,comfortable room at a great price. Have stayed 3 times

Partner

10/10

Exceptional

16 Jul 2026

Evangeline

Always consistently & predictably pleasantly clean & welcoming.

Friends_and_family Family

10/10

Exceptional

15 Jul 2026

Janet

The room was spacious, clean and comfortable. The buffet breakfast was excellent, and it was the reason we chose to stay at the Best Western (30 min. drive from a wedding we attended). The one thing that could be better, was the frig. It wasn't cold enough on the highest setting and our milk spoiled. We reported it and hopefully it will be fixed.

Partner

8/10

Excellent

15 Jul 2026

Regina

There pool is great. We’ve been here lots over the years and can see it’s not as well maintained - except for the pool. Breakfast is better here than at comparable hotels. For the price it’s a deal.

Partner

6/10

Pleasant

13 Jul 2026

Maurine

Very noisy on the first floor; uncomfortable bed; not the most responsive help; not willing to negotiate better conditions; overall had an unpleasant stay

Family

6/10

Pleasant

12 Jul 2026

Janice A

The room had a bad smell when you opened up the door; the AC wasnt on and only one half of the fans worked on it. I moved the desk chair to allow the AC fan flow, only to discover the torn up back of the desk chair. Room was well stocked with towels and supplies. Breakfast was a disappointment as the “breakfast-to-go” (supposed to be available an hour prior to breakfast time) was non-existant…we were told to help ourselves to whatever was available, which was very limited (zero pastries or muffin, but bananas, apples and coffee were available). No one was at the front desk to check us out, so the lady getting the breakfast ready had to do it…no receipt for our stay was given. Although they had lots of hot water (for a bath), l wouldn’t stay there again.

Friends_and_family Friends

8/10

Excellent

08 Jul 2026

Kenneth

The staff we had contact with was friendly and helpful.

Family_with_children

10/10

Exceptional

06 Jul 2026

Dayna

I stayed here for two nights and had a very relaxing experience overall. The location was peaceful and quiet, making it a great place to unwind after a busy day. While it wasn't right in the middle of everything, it was only about a 10–15 minute drive to plenty of restaurants and food options, which was very convenient.

Self

8/10

Excellent

05 Jul 2026

Hellen

Good

Friends

10/10

Exceptional

03 Jul 2026

Rebeca

Todos bien

Partner

6/10

Pleasant

02 Jul 2026

Michael

The room had 2 beds in it that were very uncomfortable. They felt lumpy and felt like they were there much too long. There were paper cups in the bathroom. I was there for 2 nights, and cost over 400.00. I felt like I was staying at a Motel 6. Very disappointed.

Partner

10/10

Exceptional

02 Jul 2026

Timothy

Room was ready early and clean.

10/10

Exceptional

28 Jun 2026

Le Roy

Stayed here in 2021 and it was really nice so we decided to book it again. It was as nice as I remembered. Very clean rooms and good breakfast. We were going to the Travelers Championship in Cromwell and it was a short drive from there. It's also close to Lake Compounce and Hartford if you are going there for anything. There are two Mini Golf courses nearby, one is practically across the street and one is about a mile away.

Friends_and_family Family

8/10

Excellent

27 Jun 2026

Danielle

Room was basic but very clean

Partner

10/10

Exceptional

26 Jun 2026

James

Excellent hotel with nice breakfast

Self

10/10

Exceptional

25 Jun 2026

Patricia

Pleasant stay...Love the fact windows open in rooms

Self

10/10

Exceptional

23 Jun 2026

JACQUELINE

Clean safe we loved it

Family_with_children

10/10

Exceptional

22 Jun 2026

Milton

Room was very clean, staff was very helpful

Partner

10/10

Exceptional

18 Jun 2026

Judy

Staff very nice, room clean, a lot of choices for breakfast, air conditioning worked well

Partner

10/10

Exceptional

16 Jun 2026

Katherine

The rooms were very quiet, and the breakfast was satisfying. There were hot items as well as cold. There was a coffee machine to make lattes and expressos. There was an indoor pool, and the rooms were very quiet. I got a good night's sleep both nights. The location is convenient to many locations. I would definitely stay there again. It is suited to families and couples. The only negative that I had was that there were no charging outlets for phones but that is not a big deal.

Self

6/10

Pleasant

15 Jun 2026

Jason

Rooms were clean just little outdated with the rug smell. Odor on Marijuana was strong in the building several times.

Friends_and_family Family

8/10

Excellent

14 Jun 2026

laura

We were traveling for a softball tournament and didn’t get to use many of the amenities. It was challenging that breakfast started at 7am instead of 6 am, but Dewayne was very helpful at finding a solution. Our room was clean and spacious. Only improvement would be a luggage rack.

Partner

10/10

Exceptional

08 Jun 2026

sandralli

Property was clean and quiet. Employees were nice. Breakfast lady (Ann) was
very helpful and friendly. Ample parking spaces. I recommend this hotel.

Family

2/10

Poor

07 Jun 2026

John

Rooms smelled musty and body odor. Couldn’t stay here and had to find a different hotel for the night.

10/10

Exceptional

07 Jun 2026

Doug

The breakfast distinguished itself from a lot of comparable hotels in the area that include a breakfast. there was none of the really low quality dried out sausage instead they had nice pieces of bacon the eggs were fresh not all dried out they had squares of French toast which were a little chewy but still tasty.
I didn't see any options for bottles of water that would've been nice but overall very good breakfast and that's something I look for.

Family

6/10

Pleasant

07 Jun 2026

Shari

The property looked as advertised on the website. The continental breakfast was inclusive of proteins, starches and fruit, hot and cold beverages and breakfast was available a few minutes longer than the cut off time parking was easy and efficient, and there are a few different eateries and convenient stores in close proximity, but you definitely will need a vehicle. The pool was cold, but we had a good stay.

Family_with_children

10/10

Exceptional

01 Jun 2026

Megan

The rooms were nice and clean, the AC worked great. The beds are a little hard but comfortable enough, the breakfast was nice and hot but the pool was cold… the kids didn’t care though they had a blast. The staff were all very nice and helpful. Over all great stay for families.

Family_with_children

8/10

Excellent

27 May 2026

Raneesa

Pool windows were open it was freezing otherwise good trip / stay

Family_with_children

10/10

Exceptional

25 May 2026

Sherwin

Great staff, especially Zahra at the front desk. Big spacious rooms served our needs for 1 night

Friends

10/10

Exceptional

25 May 2026

Christina

I enjoyed swimming in the pool, which is always my favorite photo, front desk. People were very helpful outside property landscape workers. There were very pleasant a wonderful place to stay.

Partner

10/10

Exceptional

22 May 2026

Terrain

Nice

8/10

Excellent

20 May 2026

Mercy

The staff at the front desk were courteous, professional and very helpful. The rooms were clean and well maintained. We had some trouble with our toilet but the front office was receptive to our concerns. The breakfast was delicious and the staff kept replenishing. Unfortunately, the walls are very thin and if you are a light sleeper and your neighbors are chatty, you will struggle to fall asleep. The hotel has a no loud noise policy after 10pm so no concerns about any loud partying. Overall, the experience was positive and I would stay here again if in the area.

Partner

8/10

Excellent

20 May 2026

Makayla

Rooms were clean staff was nice breakfast was amazing good sausage and parking was good pool was kinda cloudy and cold

Partner

10/10

Exceptional

19 May 2026

Amanda

Room smelled like it used to be smoking, but overall room was clean, beds were comfortable, breakfast was good. We arrived really late due to travel and they were very accommodating. Thank you!

Partner

8/10

Excellent

17 May 2026

Allison

Great stop for one night. Walls a little thin. Room was clean.

Family_with_children

10/10

Exceptional

15 May 2026

Akinola

Nice, clean place. Great breakfast

10/10

Exceptional

14 May 2026

Nils

Clean comfortable accommodations

Partner

10/10

Exceptional

09 May 2026

Don

Clean and quiet

Self

2/10

Poor

09 May 2026

Irina

The receptionist couldn't find my reservation. It turned out we were checked in before we showed up, and our room was occupied by somebody else. Finally, they gave us another room, hour and a half after arrival. Happy end.

Partner

10/10

Exceptional

08 May 2026

KATINAN

Ample parking, quiet, clean facilities, great amenities, good cost/quality

Self

10/10

Exceptional

08 May 2026

Francine

The breakfast was perfect and the parking was safe. I was in the area for a retiree’s meeting. I will stay there next year 😊

Self

8/10

Excellent

06 May 2026

Sandy

It was a fine stay and the price was right

Partner

6/10

Pleasant

03 May 2026

Nicole

Beds were hard, staff were very nice, pool room was clean, breakfast was great, kind of funny smell in hotel room

Family

10/10

Exceptional

28 Apr 2026

Chang

The hotel is very neate and staff are all very nice. I enjoyed to stay there.

6/10

Pleasant

27 Apr 2026

Martha

Before booking I explained that we needed to have a meeting after checkout time.. We were told this would be fine and the manager confirmed this the next morning. When we learned our meeting would be at a later time she said we could not meet. The meeting area was empty. Why makes things difficult for clients? I travel frequently and have always been able to leave luggage or use the lobby and meeting areas after a checkout when I reason. I will not book at a Best Western again.

Partner

10/10

Exceptional

26 Apr 2026

Cynthia-Lin

Staff was friendly and very helpful. Nice vending machines and coffee station. Pool hours were longer than the usual which is great. Didn't get a chance to go in, however it looked clean and inviting. Rooms were clean and had a nice layout. I've stayed at quite a few hotels and this one was the best i've stayed at in a good while. Would definitely recommend.

Partner

10/10

Exceptional

24 Apr 2026

Tabitha

Nice and clean hotel. Friendly staff

Partner

10/10

Exceptional

20 Apr 2026

Joseph

This was an amazing stay, especially for the rate we paid. The rooms were freshly renovated it seemed, the staff was super polite and friendly. There really isn’t anything I could say as a focus area for this location other than perhaps the pool had a little bit too much chlorine it seemed, but perhaps that’s the level it needed to be at for sanitary conditions; I’m not sure, not a pool guy.. All in all of me really enjoyed it. Breakfast was delicious (pancake maker and they received their waffle maker as well! My three daughters and I loved it! A special shout out to the front desk staff-especially Dawayne-he was such a pleasure, and the housekeeping staff as well. Many of places we have stayed at, they are not very friendly. I have a bad habit of demagnetizing my key card for our room (keep them away from your cell phone!) and the housekeeping staff typically can’t be bothered to help me at other places we have stayed. Some of them are outright rude. Everyone at this location, including the housekeeping staff, were so polite and friendly. I cannot stress that enough-it was a really nice place to be; we stayed for the long weekend, Friday through Monday. A delight!

Friends_and_family Family

6/10

Pleasant

19 Apr 2026

Selma

Don’t stay in room 117. It’s the first room in the building right next to the front desk and breakfast area. You will hear everything. Breakfast could have a bigger selection and vegetarian or non pork options.

Partner

10/10

Exceptional

09 Apr 2026

Kofi

Clean room

6/10

Pleasant

08 Apr 2026

Chrysoula

Our room smelled cigarette all the time

10/10

Exceptional

03 Apr 2026

Djelloul

Unfortunately they cook meat in same

6/10

Pleasant

03 Apr 2026

frank

Fresh but limited parking lot was great

10/10

Exceptional

30 Mar 2026

Christine

.

4/10

Poor

27 Mar 2026

Joseph

Overall what one would expect but issues with no hot water for a day and there were 2 remotes needed for even basic TV viewing in the room. Hard to figure out so just turned it off and watched my phone

Family_with_children

10/10

Exceptional

20 Mar 2026

Chris

Nice breakfast, clean room, good price. Wish you could turn into it easier given if your driving south you have to pass it and u turn to get into the parking lot.

Friends

10/10

Exceptional

20 Mar 2026

Richard

Excellent

10/10

Exceptional

17 Mar 2026

Ashlynn

Staff was very friendly. Hallways smelt freshly clean and our room was immaculate. Amazing amenities and room options for affordable pricing. We felt like we’re staying at the Hilton, very impressed. 10/10 would stay here again.

Partner

4/10

Poor

09 Mar 2026

Dorian

Check in was at 3 pm but my room was not ready until 5 pm

4/10

Poor

03 Mar 2026

Crystal

Smelled like cigarettes walking thru the halls. The room was not vacuumed appropriately def a rush job.

10/10

Exceptional

02 Mar 2026

Lynda

Everything was good 😊

Friends_and_family Family

10/10

Exceptional

25 Feb 2026

Robert

Yes the room was spotless and customer service was great

Self

8/10

Excellent

25 Feb 2026

Maritza

The room was clean. The pool was clean but the water was a bit cold. Staff seemed nice

Friends_and_family Family

8/10

Excellent

24 Feb 2026

Wendy

Nice

Partner

10/10

Exceptional

23 Feb 2026

Candace

Staff was friendly, jetted tub room was spacious. We enjoyed our stay.

10/10

Exceptional

22 Feb 2026

Dwayne

Our stay was a very positive experience. The entire staff was courteous. The hotel was clean and in good repair. Our time was spent mostly off the property, so we didn't use the pool or other features. We will say that one of the staff was a definite stand out. Ann, the breakfast attendant was very kind and did an outstanding job. She kept the area clean, well-stocked and was helpful to everyone. She greeted us each morning and wish a good day when we left. Best western should be proud to have her on staff.

Family

8/10

Excellent

21 Feb 2026

Stephen

Living room was reasonably clean.

8/10

Excellent

18 Feb 2026

Gary

Good value. Comfortable bed, clean facility, friendly staff, good breakfast

10/10

Exceptional

18 Feb 2026

Iesha

Always clean.

10/10

Exceptional

18 Feb 2026

Timothy

My room was clean and comfortable, the staff was friendly and attentive, the rate was reasonable. I enjoyed my stay.

Business Self

8/10

Excellent

17 Feb 2026

Paulino

The room was very clean, the hotel looked like it was well taken care of.

Friends_and_family Family

2/10

Poor

15 Feb 2026

Shindona

The hotel canceled my reservation notice.

6/10

Pleasant

15 Feb 2026

Risa

We had a non smoking room that smelled like marijuana mixed with room spray the second you walked in the room. Other than that it was clean.

Leisure Partner

10/10

Exceptional

11 Feb 2026

Stephanie

Everything was nice and room felt cozy. Needed to find a place to stay while starting a travel RN assignment and very happy with my choice:)

Business Family

6/10

Pleasant

06 Feb 2026

Justin

The toilet was clogged, but we didn’t realize it till later. Did not want to disrupt our evening so had to go to lobby bathroom 2X during the night

Leisure Partner

10/10

Exceptional

04 Feb 2026

ija

Clean room, low noise , great price 👏👏⭐️

10/10

Exceptional

01 Feb 2026

Yanira

very good and clean

Business Family

10/10

Exceptional

01 Feb 2026

Liza Marie

The room was extremely clean and staff was very welcoming and courteous

8/10

Excellent

26 Jan 2026

Alison

Clean room and very attentive staff

10/10

Exceptional

12 Jan 2026

Jamie

Clean room, plenty of amenities, and the breakfast was incredible!

Partner

4/10

Poor

08 Jan 2026

Michael

The room was clean and good sized. However during the 3 night stay housekeeping never came to the room, never changed the towels, never cleaned to room and never emptied the trash. The Breakfast was minimal and tasteless. I have stayed at a Best Western Plus before and this was not the case. This morning I had to get up at 5 am to get to the airport and called for a wake up call last night. They called me at 4 am! The whole stay reeks of poor management.

Leisure Self

10/10

Exceptional

08 Jan 2026

Mark

Excellent
Very warm staff
Beds are very comfortable
Coffee machine is such a great idea
Breakfast was great

Business_and_leisure Family_with_children

6/10

Pleasant

06 Jan 2026

John

This is a non cigarette hotel. Marijuana is a different story. The smell in the stairway, hall and occasionally our room was enough to make you sick. Breakfast was burnt reheated omelets. Room keys quit working after a few days. Won't be going back. Housekeeping was the best part. The room was cleaned well.

Partner

8/10

Excellent

04 Jan 2026

LINDA

the staff was very friendly ,the place was clean and i loved how quiet it was ideal for resting . the only downside was that there wasn't enough breakfast available when I WENT dow to eat

Leisure Family

10/10

Exceptional

01 Jan 2026

LARYSA

Nice hotel. Clean and comfortable room.
Breakfast was good.
Will stay there again.

Leisure Family

10/10

Exceptional

29 Dec 2025

Andrew

Good stuff will return

Leisure Partner

8/10

Excellent

28 Dec 2025

Cynthia

Staff was pleasant and breakfast and coffee good !

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

Beth Anne

Breakfast was excellent and fresh

Parking was convenient even in the snow

Partner

10/10

Exceptional

25 Dec 2025

Yvette

Yes and very friendly

10/10

Exceptional

21 Dec 2025

Yolanda

Loved it!

Leisure Family_with_children

6/10

Pleasant

18 Dec 2025

Ruth

We arrived late during a freezing night. The room was clean and the hotel was cleaned but arrived to a cold room and no extra blankets. The cold room made it hard to work.

8/10

Excellent

15 Dec 2025

Robert

Clean room. Friendly staff and very reasonably priced. Capuccino available 24hrs a day!

Leisure Partner

8/10

Excellent

15 Dec 2025

Sean

No vending machines were working to be able to buy a bottle of water. No bar or restaurant as far as I could see. Room was cold but comfortable and quiet.

Business

10/10

Exceptional

14 Dec 2025

Medely

Everything good except the pool water was cold in this cold weather should of being warm

6/10

Pleasant

14 Dec 2025

Donterrius

Clean room attentive staff

10/10