Doubletree By Hilton Bristol

8/10

Excellent

27 Apr 2026

Colleen

The breakfast was awful. Dry black pudfing. Poor toaster, sausage bland and undercooked bacon!

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

karol

Good stay

10/10

Exceptional

20 Apr 2026

Owen

Style

Self

8/10

Excellent

15 Apr 2026

Thomas

Nice hotel. Suitable for a work stopover. Bed was comfortable and having room service is a big plus! Some of the decor needs a bit of an update, but a good option overall for anyone in the area. Parking costing an additional £8 is not surprising, but a shame.

Friends_and_family Family

8/10

Excellent

11 Apr 2026

matthew

Great value for a night for our family and breakfast, inclusive of use of pool which waa tired but fine for us

Friends_and_family Family

6/10

Pleasant

07 Apr 2026

Martyn

The hotel and rooms are dated and tired, need refurbishing

Self

10/10

Exceptional

06 Apr 2026

Maggie

Convenient location close to motorways. Very comfortable room.

Self

2/10

Poor

05 Apr 2026

Hocine

The staff are friendly but the hotel is old and need more cleaning specially the pool and spa area, breakfast was okay but coffee machine kept breaking down, by the time I got coffee my food was cold!

Friends_and_family Family

8/10

Excellent

05 Apr 2026

Claire

Happy with our stay. Friendly staff, clean rooms with comfy beds. I liked the dressing gowns and slippers which were handy for the pool. Breakfast was good and evening meal was nice. Overall a good hotel that served us well for a weekend break

10/10

Exceptional

03 Apr 2026

Stephanie

Great hotel. Receptionist Lewis was so welcoming. A true asset to the hotel

Family

8/10

Excellent

30 Mar 2026

Nuala

Staff were all very friendly at reception. The staff member on duty at the pool reception early (7 am) Sunday morning was more interested in watching his screen than talking to us. The rooms are spacious with generous sized bathrooms. Furniture and fittings are all a little worn looking but perfectly adequate for our trip.

Partner

6/10

Pleasant

30 Mar 2026

Jason

Room looked dated, shabby and in dire need of renovation.

Partner

8/10

Excellent

29 Mar 2026

Eric

Didn’t realise that we would be in a room designed for disabled guests

10/10

Exceptional

28 Mar 2026

Debbie

Very comfortable bed and great power shower.

Partner

10/10

Exceptional

28 Mar 2026

Niloy

Clean room

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

will

Basic but great for everything we needed

Family_with_children

10/10

Exceptional

22 Mar 2026

Amir

Good

Partner

10/10

Exceptional

21 Mar 2026

Chris

Was great

6/10

Pleasant

17 Mar 2026

Robert

Served a purpose. Although for £130/night disappointed. Toilet was leaking, shower was tired and no slip mat or hand rail. Beds were hard with thin covers. Air conditioning didn’t work properly and just blew cold air all night. Needs facelift. No water in rooms. Decent bar area and gym. Parking was £8 for overnight stay…

Self

10/10

Exceptional

13 Mar 2026

Lee

Nice pool, big room deffo stay again

Partner

10/10

Exceptional

08 Mar 2026

Adrian

Very well equipped and lovely quiet room with super coffy bed. Would definitely come here again if in the area.

Partner

10/10

Exceptional

08 Mar 2026

Elaine

We had a five night stay in total. Our room was upgraded so we were in a large and newly refurbished superior king. It was quiet, clean and very comfortable. Staff were very helpful. We enjoyed our stay.

Partner

6/10

Pleasant

07 Mar 2026

Olga

Overall really good. Pool and jacuzzi are a really good feature and staff very helpful. Room had a smwll of humidity but everything else was ok.

Friends_and_family Friends

4/10

Poor

06 Mar 2026

Bharat

The room was comfortable and generally well maintained, but unfortunately the cleanliness of the in-room amenities was disappointing. The coffee mugs were not properly cleaned, and the electric kettle had significant limescale buildup, which came out every time we tried to heat water.

We requested a replacement kettle at night, and while it was slightly better, it still had similar limescale issues. For a brand like DoubleTree, we were expecting a higher standard of attention to detail.

Overall the stay was okay, but better maintenance and cleaning of basic room facilities would greatly improve the guest experience.

10/10

Exceptional

01 Mar 2026

Karen

Lee was amazing
Very friendly and helpful x

6/10

Pleasant

01 Mar 2026

Beth

Cold showers
Pool changing rooms dirty
Was not aware we would need to pay for parking on top
Was told we couldn’t request adjoining rooms as we’d book through you..

Friends_and_family Family

2/10

Poor

27 Feb 2026

Nick

On returning after a long day at work the supposed cleaning of the room consisted of just throwing the quilt on the bed, no rubbish was removed, the Tea and coffee wasn’t replaced (so no tea and coffee was available) the place was a mess

8/10

Excellent

25 Feb 2026

Cheryl

The room was clean and staff were all pleasant and friendly. We did have an issue viewing the menu in the room via the TV to order room service and so had to take a picture of the one in the bar instead.

Friends_and_family Family

2/10

Poor

25 Feb 2026

Ayoub

Dirty bathroom with sticky area on the floor.
The whole room smell like urine the whole time,
The shower drain was clogged and not letting water through, very noisy room with door slamming every 5 minutes.

I thought the Hilton chain would give me at least a good night sleep but it was worst than a travelodge …Will not come back again.

Self

8/10

Excellent

23 Feb 2026

Caroline

Room was spotless.
Disapponted that it was a stay for our wedding and i had informed the hotel but no mention upgrade or anything. Yet our friends were upgraded

Friends

10/10

Exceptional

22 Feb 2026

Tomos

Yes

10/10

Exceptional

21 Feb 2026

Dan

Really helpful staff

10/10

Exceptional

21 Feb 2026

Yan

Staff always very helpful and friendly,room clean and tidy and the pool was nice and warm

Friends_and_family Family

2/10

Poor

17 Feb 2026

Nisha

Room with two double bed was more like 2 twin beds. Hotel suggested we book another room if we weren't happy and would need to split the family. After complaining got given a new room with 2 actual double beds!

Toilet didn't flush and we ended up using bin to fill up water to flush.

Asked for towels 3 times before we got any...

Room was old and dated. Pillows were rubbish and matress uncomfortable.

Breakfast was a joke. Crazy busy - ordered sausages didn't arrive. Coffee machine not working on day 2. Food left in warmer so didn't taste great. Not enough staff so couldn't get any help or sevice... To busy clearing tables too care about customers there.

Family_with_children

10/10

Exceptional

16 Feb 2026

Angie

Helpful staff, clean and spacious room, great food!

Partner

6/10

Pleasant

03 Feb 2026

David

Good condition

8/10

Excellent

02 Feb 2026

natasha

Clean and comfortable room with weighted quilt and plush pillows
Friendly staff

Swim facilities

Business

8/10

Excellent

01 Feb 2026

Mitchell

Swimming pool

Friends_and_family Family

2/10

Poor

30 Jan 2026

Alisia

Amenities weren’t open during the stay. The showers didn’t work and room was dirty and unclean. Staff were unprofessional.

Partner

4/10

Poor

26 Jan 2026

Jonathan

Lots of problems with my stay. First the room was cold and altering the air conditioning didn't make a difference. Second there was a problem with hot water in the bathroom. Restaurant closed early on the night I arrive and so I had to eat in the bar. The remains of some pretzels were on the stairs well the entire time I was there, and not cleaned up. Breakfast was very good though with very attentive staff.

2/10

Poor

25 Jan 2026

Karen

Was ok until we asked for late check out they gave us till 1pm at 1250 they where calling us on the phone when we left money was coming out of our account we asked what was happening they accused us of smoking we don’t smoke the proff they had was an empty glass cake small bowl with black crumbs. Staff very rude stood by the bar for ten minutes until I was acknowledged

Partner

2/10

Poor

24 Jan 2026

Gemma

Was aweful, dated rooms, cold water when running bath, hassled by room keeping stained ceilings, slow reception

Friends_and_family Family

10/10

Exceptional

23 Jan 2026

Derek

Everything contributed to a pleasant stay. A special thanks to Jonathan and Clair who spared some time to be extra friendly and helpful over breakfast. Some excellent local knowledge as well

Partner

8/10

Excellent

23 Jan 2026

Anna

Everything was great- it ticked all our boxes except the mattress was a little to hard for my back.

Friends_and_family Friends

8/10

Excellent

23 Jan 2026

Adam

Staff were great, bathroom needed a bit of a clean.

Friends_and_family Family

6/10

Pleasant

22 Jan 2026

Martyn

No shower gel, and told by housekeeping that they were 'out of shower gel'. Poor service at Dinner and food quality pretty poor from Dinner menu.

Business

10/10

Exceptional

08 Jan 2026

Jennifer

Room was upgraded. It was comfortable, light, lots of extras and a lovely comfortable bed.
The coffee machine was definitely an added bonus

Partner

4/10

Poor

06 Jan 2026

Kristal

The room was ok, but the bathroom is in desperate need to an upgrade. Although fairly clean there is mold abd

Friends_and_family Family

6/10

Pleasant

05 Jan 2026

Mathew

I booked the hotel as it was 4 star and the images showed it being somewhat modern. However, it was not the case. The beds were springy and uncomfortable, the room looked outdated, there was no water bottle as standard.

Friends_and_family Family

4/10

Poor

31 Dec 2025

Gemma

Very dated, not normal Hilton standards. Really noisy fan in bathroom, long wait to check in even though did online, not enough staff on reception. Hassled by housekeeping even after putting DND tag on door, 2 knocks & a
phone call

Friends_and_family Family

4/10

Poor

28 Dec 2025

Brian

Guest services poor

Self

6/10

Pleasant

28 Dec 2025

SARIKA

Black out curtains amazing 1011. Lee was excellent! Chandra was so professional.

Leisure Family

4/10

Poor

27 Dec 2025

zoe

When we first got there we should of none to go complain but are fault when we entered the room there was a plug in radiator a very small one for the size of the room even with that on we was still cold but we had unpacked and didn’t want to have to move so we just stayed tucked up in bed no heating in a hotel never heard of it before then we had to ask for extra pillows as there was only one as for clean I’m 50/50 on that as it’s a very tired room and what is going on with the food menu nothing soft on there that I could eat I have no teeth yes you read that right I have no teeth to be honest I used to love staying here but won’t again but I will say staff are amazing so helpful always smiling always polite

Partner

10/10

Exceptional

21 Dec 2025

Mr alun c

Yes

Partner

10/10

Exceptional

10 Dec 2025

Sally

Yes

Friends_and_family Family

8/10

Excellent

07 Dec 2025

Sonam

Yeah everything was great!!

6/10

Pleasant

05 Dec 2025

Neil

To be honest, we were a bit disappointed on this visit. The room was not clean. The bathroom was still dirty and we even found a speaker under the bed that we took down to reception.

Business

4/10

Poor

04 Dec 2025

Darren

Wasnt the hotel it was Hotel.com had not booked me in. I had confirmation and payment.

10/10

Exceptional

30 Nov 2025

Nicky

Wonderful stay pool sauana gym all included staff couldn't help enough clean tidy freindly,g
Food spectacular very reasonably priced,can park small fee, or use Uber as a little way outta main coty center,beds very comfortable, will recommend to all freinds

Friends_and_family Friends

10/10

Exceptional

27 Nov 2025

N j

What a beautiful room we had really nice to get a free upgrade on arrival Staff were very polite and professional, which were nice

Business

6/10

Pleasant

23 Nov 2025

Paul

Staff lovely at check in thank Nikita
Property dated & in desperate need of renovation

Business Self

10/10

Exceptional

22 Nov 2025

Roy

Room was nice and the staff were very helpful

Business_and_leisure Family

8/10

Excellent

22 Nov 2025

Sean

Staff helpful throughout hotel

Business

10/10

Exceptional

16 Nov 2025

jamie

Friendly and helpful staff,good size clean room.

10/10

Exceptional

11 Nov 2025

Tat Sang Edmund

The breakfast is excellent

8/10

Excellent

11 Nov 2025

Nicola

Bedding coukdve been warmer

10/10

Exceptional

03 Nov 2025

Mohamood Adhil

Wonderful stay

Friends_and_family Family

10/10

Exceptional

01 Nov 2025

John

.

Business

6/10

Pleasant

01 Nov 2025

Yan

The room toilet flush water goes down very slow , not enough towels ok only had 2 for 4 people. Paid for breakfast and in the morning they said we not on the list, not even offer to check at all

Friends_and_family Family

6/10

Pleasant

31 Oct 2025

Josh

Room was quite dated and not very well maintained with no plugs near the bedside, a rather musty smell in the room too. Staff were all lovely.

Business Self

6/10

Pleasant

29 Oct 2025

Keris

Breakfast was overpriced so didnt opt for this. 2 adults and 2 kids comes to £68 a day! Room was clean, air con worked. The pool felt dirty, with lots of chlorine to attempt to overcome this. Parking on a Tuesday evening is apparently a no go as there is an event space that fill the car park with vans until after 10pm. After paying £8 a night for parking up front i had to park on the business estate in the end. Overall a tired hotel. The only thing i rated here was some of the staff, particularly the person checking us in who also gave us recommendations for part of our trip.

Friends_and_family Family

6/10

Pleasant

19 Oct 2025

Steve

Disturbed twice by staff members just walking into the room with would knocking.

Leisure Partner

10/10

Exceptional

15 Oct 2025

Meu Che

Lovely staff

Leisure Family_with_children

4/10

Poor

12 Oct 2025

Ahmet

This hotel does not deserve 4 stars. It’s hardly 3 stars. Rooms are decorated old-fashioned and beds were not comfortable. We stayed 4 people in a King and Twin room. All four of us woke up with back pain. Won’t stay again in any way.

Leisure Family

6/10

Pleasant

08 Oct 2025

Attila

Swimming pool and sauna/spa is small but good. Gym is smal and some of the limited range equipment are broken.
Breast is OK and some gluten free options available

Business

6/10

Pleasant

05 Oct 2025

Paul

Rooms are dated. Gym was ok but seemed to smell more than normal. Service at the bar very poor- clearly the girl left on her own to serve had never worked behind a bar before as she couldn’t pull a beer or identify types of gin. Very slow.

10/10

Exceptional

05 Oct 2025

Sally

the hotel was lovely in every way we as a family really enjoyed our stay.
thankyou

Friends_and_family Family

6/10

Pleasant

04 Oct 2025

Andrew

It was ok, expected two double beds as per description and photos but ended up with one double bed and a slightly rickety double sofabed. Bathroom was very dated and towels nearing the end of their life. The reception area seemed to have been recently renovated but the rooms have plenty of room for improvement.

Friends_and_family Family

8/10

Excellent

01 Oct 2025

Peter

Hi, unfortunately my stay was a little spoilt. The pool area and changing rooms are showing signs of wear and does not seem to be very clean I booked this hotel, as it had a pool area). I have to say the staff in that area where great, very polite and professional. I also reported that my room had noise through the night coming from the Airconditioning area. Gurling noises, like water air locks in the pipes. This did spoil my nights sleep. I reported this to reception and they were very apologetic. Overall, the staff where very polite and professional.

Business

8/10

Excellent

25 Sep 2025

Michael

Staff

Leisure Family

8/10

Excellent

22 Sep 2025

Jane

Very tired in places, bathroom in need of modernising and cleaning behind door etc. very quiet, kettle not working and no replacement until next morning, telephone not working also in room. Comfy bed and pillows, stayed for close friends wedding

Leisure Partner

8/10

Excellent

22 Sep 2025

Rachel

Bit tired looking in places (the in-room phones look like relics from The Ark!) and could do with an update but it was clean and everything in the room worked. Very happy with the price and service. Breakfast was OK and the team provided gluten free toast on request. Bravo!

Leisure Friends

6/10

Pleasant

21 Sep 2025

Sarah

Mixed... comfortable, but dreadful service and £££

Rooms clean and comfortable, but the service in the bar and restaurant were DREADFUL! Too short staffed and staff not well trained - had to wait more than 15 mins for a drink! Food very average. Expensive for what I paid for a Saturday night in the middle of September.

Self

10/10

Exceptional

21 Sep 2025

April

Super helpful staff

10/10

Exceptional

19 Sep 2025

Patricia-William

Two thumbs up

I gave it 5 stars because the staff is very accommodating EXCEPT, there is no elevator and we had to haul 3 large suitcases, plus 3 carryons UP and DOWN the stairs. No help was offered. But, they are holding those same bags (long story) for us while we galavant around the UK

Friends_and_family Family

10/10

Exceptional

17 Sep 2025

darren

Value

Excellent value and service.

Friends_and_family Family

10/10

Exceptional

16 Sep 2025

Nick

A pleasant staying!

We appreciated how clean and quiet the room was.
The check out at 12pm gave us the chance to relax after breakfast.
The breakfast was very nice apart from the orange juice. The hotel and the guests deserve a better quality of orange juice.

Partner

6/10

Pleasant

15 Sep 2025

Nicholas

It was ok, room dated

Business

8/10

Excellent

14 Sep 2025

Lester

Nice Hotel, but you have to pay for parking

The staff were very good only gets four stars because they did have trouble finding me with my dinner so it was a little bit cold when it arrived and breakfast was an absolute shambles not the fault of the hotel or the staff but the coachload of visitors that were very rude And anyone would think they’re never eaten before.
Good Wi-Fi, you do have to pay for parking, which is a bit annoying

Business

10/10

Exceptional

13 Sep 2025

Craig

Clean, tidy and nice hotel. Good facilities and lovely food. Great little stop over on the way to Cornwall

Leisure Family

6/10

Pleasant

09 Sep 2025

Suzanne

The staff were all very welcoming and Jason on reception was fabulous. The bar was comfortable and plenty of drink options.
The room on the other hand felt very dated and the bed and pillows were so uncomfortable that a restful nights sleep was not possible.

Friends_and_family Family

8/10

Excellent

08 Sep 2025

Oliver

Lovely warm pool. Breakfast was a highlight. Clean rooms as well.

Leisure Family_with_children

10/10

Exceptional

07 Sep 2025

Jamie

A great hotel

Great service and a nice hotel

Business

6/10

Pleasant

01 Sep 2025

Verified traveler

Not so great! Room wasnt very clean. Ran out of toiler paper and provided hand tissues.

Friends_and_family Family

4/10

Poor

28 Aug 2025

Harj

Overall good hotel with services.

Leisure Partner

6/10

Pleasant

27 Aug 2025

James

Ok

Good check inn with a warm cookie. Pool was OK just a shame swimming lessons takes up half the pool so hard to do lengths with anyone else in it. Got woken up at midnight by room service knocking on my door which was the wrong room.

Business

10/10

Exceptional

27 Aug 2025

Jamie

Good hotel for a stop over

We only stayed for the one night, passing through but the family enjoyed the stay in a comfortable room. Swimming pool is always useful but it’s not a bad standard hotel for a short stay

Friends_and_family Family

6/10

Pleasant

24 Aug 2025

Verified traveler

First impressions were good - great location to motorway, plenty of parking, smart exterior, restaurant and reception areas were both clean and well maintained.
Away from the main areas you could see that the accommodation looked really tired and needing refreshing - doors to the standard bedrooms were marked and damaged, the swimming pool was too overcrowded as swimming lessons were happening in there, the steam room wasn’t working and the overall cleanliness wasn’t great. The sink in our room was blocked so we had to move room. The next room we were given was smaller and apparently a deluxe room, however the sink had a massive crack in it, the toilet seat wasn’t fixed properly and the king size bed was in fact 2 beds pushed together (and kept moving apart) with a bed sheet across them holding them together. The fittings around the shower were rusty, only 2 towels were supplied, dressing gowns were of a very small size and no choice in pillows. No information booklet in the room regarding hotel or area information. We were staying for 2 nights and did not have any maid service or fresh towels provided during our stay (lucky we used our beach towels).
We were very disappointed as we’ve stayed in other Doubletree Hilton hotels before and their standards are alot higher. The photos of the rooms on the website are nothing like what the rooms are actually like.

Friends_and_family Family

4/10

Poor

24 Aug 2025

Helen

Very tired rooms, fixtures and bathrooms. Terrible water pressure so the shower was weak at best. Swimming pool was full of hair and the showers in the changing rooms again, pathetic.
The staff were however great and tried their best to resolve issues the best they could.
Next time, we visit Bristol, we will not be staying here.

Business_and_leisure Family

10/10

Exceptional

23 Aug 2025

Habib

Value for money

Staff helpful. Last minute booking and met expectations.

Friends_and_family Family