Name: Residence Inn By Marriott Southington
Address: 778 West St, Southington, 06489, US

2/10

Poor

14 Jul 2026

Aja

I don’t have an experience staying there because as they stated due to unforeseen circumstances, they canceled my reservation without informing me. My reservation was canceled. I didn’t find out until I contacted the property to verify my reservation, and I was without a room until I had to come out of pocket and pay almost double for another room that they were supposed to take care of since they’re the ones that canceled my reservation so I’m left trying to figure out how I will be reimbursed for a room that I never intended on staying in at a different location

Self

6/10

Pleasant

11 Jul 2026

Chanise

I always enjoy my stay at the Residence Inn. It's a great family experience. They have a pool, exercise room and most importantly a basketball court for my teenage son.

Friends_and_family Family

10/10

Exceptional

02 Jul 2026

Jeffrey

Nice place for a 1 night stay. Easy on and off the highway.

2/10

Poor

01 Jul 2026

Michael

Pool had milky water the whole 10 days we stayed there also dirt was flowing on top of water complaining was told its fine not fine was scheduled for room service which never happened was told since we had our do not disturb on door at 8:00 while at breakfast it was taken off the schedule lastly being so close to the highway the road noise was so loud it was very hard to get any sleep don’t stay here

Partner

10/10

Exceptional

24 Jun 2026

Eduardo

everything was great would stay here again and again

Self

6/10

Pleasant

19 Jun 2026

Stephanie

The staff at this hotel is amazing. They are courteous, helpful, and always have great attitudes no matter the situation. The Hotel is run down, which I would not expect from Marriott. The tiles in the bathroom were cracked and I could have caulked the tub better myself. The jet tub did not work, the shower head needs changed, and the the door handle on the bathroom door was broke. The carpet is worn and old. The dishes need updating. This is a very busy hotel. I stayed a week and saw that myself. The little gazebo out back with the grill is very charming and I did spend alot of time there as I am a smoker. The pool is very nice and well maintained. The suite is set up very nice and is comfortable. I adored the little two seat table. The breakfast buffet offered a very nice variety. Over all, I would stay here again because I don't stay anywhere except Marriott hotels, preferably the residence inns. Once again, your staff there, from the maintenance man (I met him on the elevator) all the way to the management, is amazing.
Sincerely,
S.Willey

Self

10/10

Exceptional

28 May 2026

Julie-Ann

Great stay

Partner

8/10

Excellent

26 May 2026

Jeffrey

Areas were generally clean. Rooms are well worn with some feeling wallpaper, torn couches, chipped vanities, etc... Nothing that was consequential - just needs updating.

Self

4/10

Poor

25 May 2026

Ryan

They were nice and clean rooms just the setup is not good if ur sitting on couch u. A watch tv from bed it’s one or other they should reorganize the rooms or at least for the price they charge they could get bigger tv . It’s a non smoking property and I would go outside to smoke and I would see the the housekeeping women out there all the time smoking and they said I smoked in the room and never did I asked to show me proof and couldn’t so I don’t think it was fair that I obeyed by the rules and after I checked out like 2 hrs later I get a email saying I smoked in room and never ever did so I didn’t think the way they handled the situation was polite nor professional one other thing I didn’t care if I only smoked half a cigarette I’d throw the rest of it away cause once they are burnt they stink and I’d see the housekeeping always smoke a few puffs put it out and put in their pocket so if anyone smelt like smoke it would of been them ….

Family

10/10

Exceptional

23 May 2026

Carolyn

The pictures do not do the suite justice. The room was neat, clean, and had everything needed to make our stay comfortable. Check-in/out was effortless while staff were attentive and helpful.

Partner

8/10

Excellent

20 May 2026

Luis

Free parking, good breakfast, and apartment-style room.

Friends_and_family Family

6/10

Pleasant

11 May 2026

Samantha

Bad mattress, thin walls, gross carpets,

10/10

Exceptional

05 May 2026

Demi

Everything was amazing!

Family_with_children

10/10

Exceptional

04 May 2026

Deborah

Everything was amazing

10/10

Exceptional

29 Apr 2026

Tsilina

This property was wonderful, very clean, comfortable. The front desk staff was very friendly and welcoming, even when we checked in very late at night. Breakfast was delicious and varied. Staff that helped with breakfast was also pleasant and helpful. Plenty of parking. Btw, they have small basketball area outside, which my son loved. Overall, great experience.

Family_with_children

2/10

Poor

27 Apr 2026

Shalonne

They gave my room away and never told me

8/10

Excellent

15 Apr 2026

HOWARD BRYAN

NA

8/10

Excellent

29 Mar 2026

Rocco

safe , clean and comfortable. good complimentary breakfast.

Self

10/10

Exceptional

28 Mar 2026

SUSAN

Yes easy park

Partner

10/10

Exceptional

26 Mar 2026

Aura

It was quite clean I like it

Family_with_children

10/10

Exceptional

22 Mar 2026

Axel

Everything was wonderful but need to replace the sofa bed very uncomfortable to sleep but other than that I’m satisfied

10/10

Exceptional

16 Mar 2026

Cindy

Excellent place to stay. Clean and beautiful rooms. Good breakfast. Its our favorite place to stsy when traveling to Connecticut.

Partner

10/10

Exceptional

05 Mar 2026

Stacy

Clean, quiet and quick to get to everything.

10/10

Exceptional

01 Mar 2026

Edward

Thank you for your service and attention!

10/10

Exceptional

28 Feb 2026

Elizabeth

Clean room

Pet

6/10

Pleasant

21 Feb 2026

CARRIE

Hefty charges for pets, other hotels are much more fair. A very good breakfast, but overall the rooms are dated, a bit small, and somewhat overused.

I have seen many actually LIVING here, long term.

Self

2/10

Poor

20 Feb 2026

Monica

The room above me had kids running around and making noise at 12:00 am I had to call the front desk and complain and also there was cigarette smell coming in from the bathroom vent I went down before check out the costumer servíce was great and were very helpful

Friends_and_family Family

2/10

Poor

11 Feb 2026

Zeonna

Staff was very rude

Business Family

10/10

Exceptional

09 Feb 2026

Marilyn

Perfect

8/10

Excellent

22 Jan 2026

Rose

Cookies and hot chocolate in the lobby.

Business Partner

2/10

Poor

22 Jan 2026

Nicole

There was no toilet paper on the roll and no extra rolls. The sheets were dirty. It snowed the night before, and the parking lot was not plowed. I almost slipped and fell. Finally check-in was terrible. The woman was rude and bothered by my arrival.

Leisure Partner

10/10

Exceptional

21 Jan 2026

Alma

Todo bien y los empleados atentos.

Friends_and_family Friends

6/10

Pleasant

09 Jan 2026

Ronald

The property is “dated” and could use a refresh. The one complaint would be that the neighboring bar “Cadillac ranch” used parking on the weekend in hotel lot. So it made parking difficult on those days.

Leisure Pet

10/10

Exceptional

28 Dec 2025

Cindy

Beautiful room, friendly staff and good breakfast! All and all a great experience.

Leisure

10/10

Exceptional

28 Dec 2025

Glorimar

Very nice

Friends_and_family Family

2/10

Poor

21 Dec 2025

Jeffrey

Did not stay there. They gave away my room and never said anything

Friends_and_family Family

10/10

Exceptional

18 Dec 2025

ursula

The cleaning guy was always clean and spoke to say hi or if i needed anything..girls at desk was friendly

Leisure Family_with_children

4/10

Poor

11 Dec 2025

Emerry

The sofa bed was awful they should be embarrassed to call that a sofa bed. When getting ready for bed when just sat on the opened sofa bed you could feel the springs and the metal bar. Unfortunately one of the front desk receptionists was very pleasant and welcoming but the other didn't even come close.

Business_and_leisure Family

2/10

Poor

01 Dec 2025

Guido

The location is nice, close to the parkway. Thereafter, the place needs total renovation. The price is way too high for a place that is down-run. Current pictures are not accurate: carpet is old and dirty, elevator mmm… hallways, what can I said. some residents have dogs you can imagine… I would never stay here against and neither pay upfront but at the property so that will allow me to check the rooms first.

Business Family

8/10

Excellent

30 Nov 2025

JANESIA

Room was clean, staff was super friendly. Only problem was the nozzle on the bath tub it was dripping the entire stay

6/10

Pleasant

30 Nov 2025

Shawn

I stayed there 15 years ago and they have not upgraded much. With that being said, everything is clean and the staff is very nice and helpful.

Leisure Family_with_children

8/10

Excellent

24 Nov 2025

Reginald

Room was clean

Leisure Self

10/10

Exceptional

23 Nov 2025

Darryl

It was a very peaceful stay

Self

10/10

Exceptional

17 Nov 2025

Wayne

A awesome place to stay whether just traveling through or staying in the area. Easy on and off the Interstate with lots of parking. A great staff from front desk to breakfast servers. Everyone made us feel at home. The rooms are spacious and feels like you are home not a hotel/motel/suite. Will definitely stay here again in the near future and recommend anyone traveling through to stop in and stay the night.

Leisure Family

6/10

Pleasant

31 Oct 2025

George L.

GM was not polite

10/10

Exceptional

30 Oct 2025

James

The room was exactly what I needed, and the staff was always attentive and welcoming

Business

10/10

Exceptional

26 Oct 2025

Rajiv

Great place and great view

4/10

Poor

26 Oct 2025

Megan

First room we were offered was on the lower level thinking it was the main level… upon exiting the elevator was like a dark hallway that stunk. When asked to changwd

Friends_and_family Family

10/10

Exceptional

21 Oct 2025

Jay

Clean room

10/10

Exceptional

11 Oct 2025

Peter

Didn't get a chance to enjoy the breakfast or pool as intended, however customer service and cleanliness was outstanding! Plus they gave a small welcome bag with some water and little treats/snacks! Parking was easy, and location even though was by highway, was relatively quiet!

Leisure Partner

10/10

Exceptional

30 Sep 2025

Nelida

It was a perfect place to stay for a wedding weekend. Great family and dog friendly accommodations.

10/10

Exceptional

28 Sep 2025

John

Great location. Near to lots of restaurants.

Self

10/10

Exceptional

18 Sep 2025

sandie

Very happy

It was very clean and comfortable. I had a very generous sized room.

Business

6/10

Pleasant

14 Sep 2025

Joseph

Landscaping terrible overgrown never been cut. The outside building needs to be repainted inside the room that I stayed in room one06 first floor has cracked tiles in the bathroom. The kitchen needs re-renovating the bathroom. The bathroom tub needs to be replaced fungus on the grout. The rugs throughout the whole entire room needs to be replaced. The sofa is ripped the kitchen table and chairs are about 20 years old need to be replaced.

Business_and_leisure Self

2/10

Poor

14 Sep 2025

karen

First thing: I asked to extend my stay for a week and stay in the same room as I had come to town to see a sick relative and she had passed away. I was told there was a price difference, so I agreed. I was also told I would be charged a bereavement rate.
I am looking at ny bills, and I have been charged $50 higher than any rate posted on the Marriott.com reservation site for the next 3 months. So not only did I not get the special rate promised, I was charged the highest possible rack rate. I was taken advantage of in a rime of high stress and grief.
Now for the property: the landscaping is overgrown and raggedy looking, looks like it has not been attended to all season.
The kitchen LED light dims and brightens annoyingly, kitchen has inadequate lighting. Ice maker in the freezer makes a loud rattle constantly whether it is on or off. There is one saute pan and 1 very large pot, nothing smaller. No spatula for flipping anything In the skillet, no strainer.
The top dresser drawer opens on its own. The tub has mold and cracked areas in the seal.
I am so harsh and picky with the review because they took advantage of my situation and overcharged me by close to $80 per night.

Business Self

2/10

Poor

14 Sep 2025

karen

First thing: I asked to extend my stay for a week and stay in the same room as I had come to town to see a sick relative and she had passed away. I was told there was a price difference, so I agreed. I was also told I would be charged a bereavement rate.
I am looking at ny bills, and I have been charged $50 higher than any rate posted on the Marriott.com reservation site for the next 3 months. So not only did I not get the special rate promised, I was charged the highest possible rack rate. I was raken advantage of in a rime of high stress and grief.
Now for the property: the landscaping is overgrown and raggedy looking, looks like ir has not been attended ro all season.
The kitchen LED light dims and brightens annoyingly, kitchen has inadequate lighting. Ice maker in the freezer makes a loud rattle constantly whether it is on or off. There is one saite pan and 1 very large pot, nothing smaller. No spatula for flipping anything In the skillet, no strainer.
The top dresser drawer opens on its own. The tub has mold and cracked areas in the seal.
I am so harsh and picky with the review because they took advantage of my situation and overcharged me by close to $80 per night.

Self

8/10

Excellent

12 Sep 2025

David

The hotel staff was friendly, the room was clean but the room and the outside of the hotel are overdue for a remodel and maintenance. The single handle spigot at our bathroom vanity was extremely hard to maneuver. It definitely needs to be replaced. The bathtub did not drain properly. You were standing in a couple of inches of water at the end of a shower.

Friends_and_family Friends

8/10

Excellent

02 Sep 2025

john

Nice place. Friendly staff. Don't plan on sleeping in. Doors slamming woke us up at 6 am.

Friends_and_family Family

10/10

Exceptional

01 Sep 2025

Erika

Clean room

10/10

Exceptional

17 Aug 2025

Joanne

Room was excellent. Easy check in. No sugar with the coffee maker. Traffic is noisy all night long.

Leisure Partner

6/10

Pleasant

05 Aug 2025

Roseann

The property is dated, but acceptable. Our room was adjacent to some mechanical advice that sounded like a cross between a how flying helicopter and a train (seriously, I checked for both) that turned off and on all night.

Leisure Pet

10/10

Exceptional

01 Aug 2025

John

Had a great stay and the employees were top notch

10/10

Exceptional

25 Jul 2025

Jose

Check in girl was great.

Leisure Family

10/10

Exceptional

25 Jul 2025

Mark

Great place! Highly recommend

Leisure Partner

10/10

Exceptional

24 Jul 2025

Reggie

Cool

Leisure Friends

2/10

Poor

15 Jul 2025

gregory

Already submitted the reasons but included no hot water , ants ,and poor air conditioning

10/10

Exceptional

11 Jul 2025

Robert

Terrific staff!

We are traveling with our 3 year old grandson. We arrived quite late and the desk and facility staff were extremely helpful and accommodating.

Friends_and_family Family

2/10

Poor

26 Jun 2025

herbert

My room had no AC, The bed looked like someone slept on it, toilet was dirty, lots of pubic hair around the toilet and no large towels available. I slept on the coach for two nights at 88 degrees room temperature. Their Laundry matt was way way cooler than my room.
So disappointed. Never stay here again.

Business Self

6/10

Pleasant

15 Jun 2025

kim

Functional and clean

Nice but nothing special. Front desk was very helpful. Pets were allowed.

Partner

10/10

Exceptional

14 Jun 2025

Peter

Overall, a great experience. Staff were professional and addressed every question. This Residence Inn allows pets, which was key.

Leisure Pet

10/10

Exceptional

01 Jun 2025

Reinaldo

Recommend

Great stay

Partner

10/10

Exceptional

31 May 2025

JOANNE

Staff was friendly and helpful. Breakfast buffet was very well prepared. Only issue was close to I 84. was a bit noisy.

Leisure Pet

2/10

Poor

28 May 2025

Katelyn

Not clean at all

Leisure Family

10/10

Exceptional

27 May 2025

Patrick

Great place and amazing staff !!! Lily hanging out . The staff is top quality!!

Business_and_leisure Pet

10/10

Exceptional

24 May 2025

Sadie

This is exactly what I was looking for. Clean, comfortable and nice staff. Will definitely stay again. Breakfast was good too, just what you need.

Leisure Self

10/10

Exceptional

23 May 2025

Fiona

Wonderful front desk and breakfast staff

Business Self

8/10

Excellent

11 May 2025

Thomas

Clean and convenient

4/10

Poor

11 May 2025

tiffany

Outside was okay pretty clean landscaping could be better more fkowers and plants but had a beautiful tree out in the parking lot that is sat under a few times

Leisure Family_with_children

10/10

Exceptional

04 May 2025

Jason

Not enough parking

Leisure Family

6/10

Pleasant

09 Apr 2025

Michael

Very noisy right on 84 and the big trucks go by all night. Could use some updating

Business

10/10

Exceptional

26 Mar 2025

CARRIE

Wish the per policy wasn’t so expensive, but an absolutely wonderful stay every time.

Business Pet

6/10

Pleasant

16 Mar 2025

Kevin

Room was clean and comfortable but smelled like cigarette smoke. I didn't notice it checking in but it was strong later on. I reported it to the front desk when checking out (mostly to ensure I wasn't charged a cleaning fee) but they didn't seem to understand it ruined my stay.

8/10

Excellent

13 Mar 2025

Alexander

ill be back

Leisure Family

10/10

Exceptional

11 Mar 2025

Krystal

The best part was the front desk staff, Shelby and Taylor? I had lost power to my house for 3 nights and a day. This hotel was a home away from home. I loved the room I got 009. Its outdated( t.v small and only 720p ) but spacious. The wifi was fast and very helpful. Whoever is in IT WAS AN ANGEL!! Loved the sound of the furnace and refrigerator, meant the power was working. If you need quiet choose a diff side and room.

Leisure Partner

8/10

Excellent

02 Mar 2025

Kenchy

I think the supervisor didn't expect the room because I found a little garbage in the trash

10/10

Exceptional

23 Feb 2025

CARRIE

Will absolutely stay here again. Wonderful property and cozy room. Stayed in studio.

Business Pet

10/10

Exceptional

28 Jan 2025

Elisabeth

Fantastic!! The room was so spacious, with a living area, including a nice kitchen with dishes, pots and pans, and everything we could need to cook a simple meal. A full sized fridge, a 2-burner stove, and a dish washer. The bed had its own area and the bathroom was separated as well. The layout was perfect.

The service was phenomenal! Every staff member was kind and courteous, and went out of their way to help in any way we needed.

The breakfast was truly a full hot breakfast buffet. There were the usual things like cereal, milk, juice, bagels, and fruit, but then there were also 3-4 hot dishes each morning like scrambled eggs, breakfast potatoes, sausages, bacon, and make-your-own-waffles. And an oatmeal bar with about 12 toppings.

The pool was great, although a little cold, but then, we were there in January.

We know where we will be staying next time we are in town!

Friends_and_family Family

8/10

Excellent

23 Jan 2025

Anne

I did not really like the lower level room assigned to me on ground level - likely because I got a better rate through expedia than through the Bonvoy app. Overall the stay was Good though! The location is very convenient to most things in Southington and the breakfast was as good as other Residence Inns where I have stayed.

Self

10/10

Exceptional

23 Jan 2025

Kenneth

Love this hotel

Love this hotel

Self

10/10

Exceptional

21 Jan 2025

Orlando

Awesome

It was amazing

Partner

10/10

Exceptional

20 Jan 2025

Shaundra

Very clean

Family

8/10

Excellent

17 Jan 2025

Verified traveler

Ok

Breakfast was good and the room size was good. Two of the pillows were stained, but they were quickly replaced. The bathroom was fine, except it was tiny. The room was on the louder side of the building facing 84, so the truck traffic was loud to sleep with and the bed was very uncomfortable. It was very soft and hard to get comfortable.

Partner

8/10

Excellent

13 Jan 2025

Duane

Pool was dirty, needs to be scrubbed clean. Staff was friendly. Room was average, could use updating. Being on first floor, room above us had children running around all night and all morning and could hear people in the hallway.

Leisure Partner

10/10

Exceptional

01 Jan 2025

Mark

The value was really good for the stay. Saving $50 for not having to go out for breakfast is always a plus and their breakfast has items for all. The pool size is good but the water could have been a little warmer for December. One thing that I didn't like was the noise at night from the highway. We had a room on the highway side and the noise from that woke me multiple times throughout the night. I don't know how quiet the other side facing West Street is.

Leisure Family_with_children

10/10

Exceptional

30 Dec 2024

liang

Sam is very friendly.

Leisure Family

10/10

Exceptional

30 Dec 2024

Laurelle

Happy Holidays-2024