Comfort Inn Naugatuck-Shelton, Ct

10/10

Exceptional

02 Mar 2026

Shawna

We checked in late, front desk clerk was friendly, nice over heard say it was her day off but she had come in to cover she was polite and very helpful .

Partner

10/10

Exceptional

01 Mar 2026

MARIA

The front desk women was very accommodating to me especially since arrived early 11am early before the 3pm check in. She let me check in early and was very kind about it. I was in room 229 and it was super clean. They had the heat on in the room at a comfortable setting, the bed was heaven. I was able to conk out pretty quickly for a catnap. The shower pressure was chefs kiss. The breakfast was great, you just have to get up early if you want some bacon and scrambled eggs, they have a make your own waffle statation, fresh juice, and bagels, muffins, and fruit cups. The whole experience was amazing, I would most definitely be staying here again when I'm in Naugatuck.

Self

10/10

Exceptional

28 Feb 2026

Nectarios

Yes

Partner

8/10

Excellent

19 Feb 2026

Tyler

S

10/10

Exceptional

16 Feb 2026

Darrell

Room Was Clean & Nice Size.

Self

10/10

Exceptional

15 Feb 2026

Taimin

The staff was so amazing and the room was very spacious and nice!

2/10

Poor

15 Feb 2026

Chuluu

Too old and not maintained.

10/10

Exceptional

13 Feb 2026

Ana

Great

Business_and_leisure Family

10/10

Exceptional

09 Feb 2026

Joseph

Room was very clean, it's very quiet, and the staff is friendly. The location makes it easy to get to my destination.

Business Self

10/10

Exceptional

28 Jan 2026

Justine

Everything was great and the price matched. I am a nurse and had to stay through the storm.

Business Family

10/10

Exceptional

25 Jan 2026

Claudineia

Yes

Friends_and_family Family

10/10

Exceptional

18 Jan 2026

Elizabeth

Clean room, great service, comfy bed, very roomy! Love staying here when I have to be in

Partner

10/10

Exceptional

13 Jan 2026

Amy

Room was very clean
Staff was courteous and check in was quick and easy

Leisure Family

10/10

Exceptional

06 Jan 2026

LINDA

Everything was acceptable, no complaints.
Staff was friendly from front desk to maid service.

Leisure Partner

8/10

Excellent

02 Jan 2026

Kathryn

all the above

Business

10/10

Exceptional

01 Jan 2026

Reginaldo

Good clean and quiet place

Family

8/10

Excellent

27 Dec 2025

Marie

Bryan , the weekend desk mgr, was very helpful when the tv in the room wasn’t working.

8/10

Excellent

13 Dec 2025

James

friendly staff and a very clean room. Easy access to highway, plenty of free parking and an excellent breakfast in a dinning area. The only downsize was that their evening crew called us a full hour before our requested wake up call

Friends_and_family Family

10/10

Exceptional

07 Dec 2025

David

The beds were the best ive 3ver slept in a hotel by far

10/10

Exceptional

06 Dec 2025

Garry Edson

People are very nice

Business_and_leisure Friends

8/10

Excellent

03 Dec 2025

Kathryn

The Young Lady that works the Day Shift is Amazing.. So warm cozy and so inviting

10/10

Exceptional

28 Nov 2025

James

Great staff and breakfast

Friends_and_family Family

10/10

Exceptional

27 Nov 2025

Maximus

Great place with nice employees

Leisure Family_with_children

8/10

Excellent

22 Nov 2025

Roger

The facilities were great but the front desk guy was snoring in the back room when I went to check out and could not print out a proper receipt for me

Business Self

8/10

Excellent

17 Nov 2025

Thomas

Clean

Friends_and_family Family

8/10

Excellent

08 Nov 2025

Dean

Room was clean and comfortable.

Self

6/10

Pleasant

02 Nov 2025

Wonji

Front desk and service were great, but the room could have been in cleaner

8/10

Excellent

02 Nov 2025

Laura

Parking felt safe

8/10

Excellent

02 Nov 2025

K

Staff was very nice. Room was clean. We will be back. :)

Leisure Partner

4/10

Poor

01 Nov 2025

Caroline

Homeless people in a hotel hallways, breakfast area. Bugs in a room. Poor breakfast. Felt unsafe.

8/10

Excellent

31 Oct 2025

Nelsy

Yes good.

2/10

Poor

27 Oct 2025

Kelly

I want you send you pictures to show you…homeless people living in cars on site. Rampant drug use. Rooms in extreme disrepair. Nothing for disabled guests. Broken dead bolt, luggage cart with flat tires. Excuses about conditions. Fell and serious injuries and 2 er visits from the slick wet tiles on the bathroom floor. No manager response and no help from choice hotels. Getting hung up on by management at the location

Business Family

2/10

Poor

27 Oct 2025

Kristine

The hotel is infested with roaches. When we complained and showed photos to the front desk it was made clear they knew about it. I asked for a refund. My request was escalated to management. Management has not returned my calls or the ones from Orbitz. No refund has been issued. I also have laundry and truck sanitation bills because i found a roach in my bag. Do not stay at this hotel

Business Friends

10/10

Exceptional

26 Oct 2025

Kimberly

We were so happy with our stay here. The staff were all very nice & friendly. The room was bigger than we expected. The bed was very comfy. Nice little touches like fresh lemon water, decent coffee, and even some chocolate chip cookies. We were in town to visit family and would definitely stay here again

Partner

10/10

Exceptional

15 Oct 2025

Susan

The room was clean. The staff was friendly… very accommodating and their recommendations for dining at The Station were appreciated.

Leisure Partner

10/10

Exceptional

02 Oct 2025

Jesica

Stayed 4 nights with my 2 dogs and it was a great experience. The hotel was clean as well as the room, the hotel staff extremely helpful and friendly, will definitely stay again.

Business_and_leisure Pet

10/10

Exceptional

28 Sep 2025

John

Very clean

Leisure

10/10

Exceptional

28 Sep 2025

Kristen

Very friendly and helpful checkin.

6/10

Pleasant

26 Sep 2025

Grace

Convenient spot for a quick stay. Staff were efficient in making the check in and out smooth and fast. However, bedrooms could be a lot cleaner. I found chips all over the bottom of my bed.

Business_and_leisure Family

10/10

Exceptional

18 Sep 2025

Sean

Comfort Inn, Naugatuck

The hotel was about what I expected, however the workers, Orlando and Patricia, were lovely and helped with any problem which arose. Terrific customer service.

Self

8/10

Excellent

13 Sep 2025

Marley

Easy check, staff was nice, hallways smell like smoke but room is clean and smells good

Leisure Partner

8/10

Excellent

07 Sep 2025

Cynthia

The room was not very cleaned. The rug have not been shampooed and cleaned in a long time. The receptionist, Patricia was phenomenal. She went above and beyond her duties. And did it with a smile on her face. Patricia is what made the stay honestly awesome.

Friends_and_family Family

10/10

Exceptional

06 Sep 2025

Daniel

Large room with premium beding made for a restful few days. Fast Internet also made work go well

10/10

Exceptional

27 Aug 2025

STEFAN

N

Business Self

10/10

Exceptional

24 Aug 2025

Rosevelyn

Staff courteous, friendly

Family

2/10

Poor

04 Aug 2025

William

The sheets weren’t clean, the shower was also dirty. The only upside was the staff who were nice and respectful.

Leisure Friends

10/10

Exceptional

02 Aug 2025

Ramon

Very nice location

Family

4/10

Poor

30 Jul 2025

stephanie

Upon checking into my room we waited about 20 minutes since there was only 1 staff member on site. When getting settled we noticed the room. Was dirty-sower had pubic hairs on the soap dispensers , floors dirty and worst off the beds had stains and what looked like dog hair under the covers. I called the front desk to get the room cleaned. I was told he was the only staff on site , no cleaning people until the morning. He offered to give us new sheets and blankets but we would have to change ourselves. When I explains that was unacceptable he as able to switch us to a different more suitable room.

10/10

Exceptional

25 Jul 2025

Rodney

The staff was friendly and the room was bigger then I thought it would be. Had a nice stay. No complaints.

Leisure Self

8/10

Excellent

19 Jul 2025

Claudia

I didn’t get the room I had reserved.

8/10

Excellent

13 Jul 2025

Verified traveler

Comfortable Stay

Overall I was very satisfied with my stay. Great service super clean room. I was a little disappointed with the small LG TV. Normally your rooms are supplied with the modern flat screen TV. This room had maybe a 27” very old model LG. And just one more small thing- almost every hotel I stay at has at least a small microwave so you can warm up a snack or something at night. Your rooms don’t seem to ever have one available.

Friends_and_family Family

2/10

Poor

29 Jun 2025

Verified traveler

Will Never Stay Here ever again

It totally stunk being woken up at 3am by people in the parking lot arguing, revving car engines, and playing loud music. There are absolutely no controls for the parking lot and who congregates there at night.

It was also scary that the front desk let a DoorDash driver up to the room of the person who ordered it. I saw this myself in the lobby.

Noise wise this was the worst hotel stay I have ever had in life. Moreover, the elevator shook in a scary way when going up to the 2nd floor.

Moreover the facility needs more staff.

I will never stay here ever again

Friends_and_family Family

8/10

Excellent

25 Jun 2025

James

The staff was fantastic - professional and courteous. My room, the hallways, breakfast area were all very clean. However, the air conditioner in my room was barely working, the elevator shook continuously, the breakfast food was horrible (eggs cold, potatoes, hard as rocks), and the people across the hall from me had marijuana smoke coming out from under the door.

Leisure Family

8/10

Excellent

24 Jun 2025

Carol

Clean, quiet, good breakfast and coffee. Convenient.

Business_and_leisure Self

2/10

Poor

21 Jun 2025

Brandon

I emailed support about refund because i never checked in and the email info to support did not work

Self

6/10

Pleasant

20 Jun 2025

Joan

The room size and king bed was very nice. The only complaint I have is the AC unit in the room (#227) was horrible it blew out warm air the 3/4 days I was there. The weather where I was, was in the 80's. Sleeping at night was very uncomfortable. I only used the top sheet to cover up because of the lack of AC.

Friends_and_family Family

4/10

Poor

16 Jun 2025

Joseph

There were roaches in the room, the bed sheets w

10/10

Exceptional

08 Jun 2025

Epifania Altagracia Landron

The staff very friendly, they don’t rush you to get out of the room. You can take the breakfast and eat in your room if you desired.
Is a great place to enjoy with family and or by yourself.

Business_and_leisure Family

6/10

Pleasant

02 Jun 2025

Dean

My stay was for the most part comfortable. I didn’t like the fact that there wasn’t a small microwave to have something quick at night. And I was put off that the room had an ironing board but no iron

Self

6/10

Pleasant

01 Jun 2025

Lauren

Carpet was stained. A strip of wood under fridge was in need of repair- nail sticking out.
I was charged on check in what I thought was a pet fee. Pet fee is now $25 per night- multiple pending charges so I reserve comment until bill is settled.
Looking for a different hotel for future trips.

Self

8/10

Excellent

28 May 2025

Liamel

Great customer service

Leisure Family_with_children

10/10

Exceptional

27 May 2025

Rachel

Free Parking available

10/10

Exceptional

26 May 2025

Sara

Perfect for our overnight in Naugatuck! Good price, great staff.

Leisure Family

10/10

Exceptional

26 May 2025

Nancy

Amazing

Very clean space, quiet.

Confortable room, spacious, neat, plenty of supplies in the bathroom.

Delicious breakfast!

Friends_and_family Family

6/10

Pleasant

18 May 2025

Teresa Lynn

Older looking felt a bit outdated. Whole in sheets, hairs in tub, stains on bed.

Leisure Family

10/10

Exceptional

17 May 2025

Delores

The breakfast wasn't good. Almost nothing to eat. Most everything was gone but it was still early. No one checked to refill. We didn't eat. The room was great, just the air-conditioning didn't work well room was to warm.

Partner

2/10

Poor

10 May 2025

Keith

The first room the door frame was compromised by what looked like a crow bar of some kind. Which allow a card to side in and push the door open. Dead lock was being held up by card board. As that’s not enough the window would no close. Sure they switched rooms but at that point I just couldn’t get any sleep. Move hotels. And no refund of any kind.

Leisure Family

2/10

Poor

07 May 2025

Karen

Noisy and it was not cleaned. Had dog food on carpet and no toilet paper.

Business

10/10

Exceptional

20 Apr 2025

Antonio

Friendly stuff

Leisure Family

6/10

Pleasant

04 Apr 2025

Weston

Bare minimum for a hotel

The hotel is just ok. Theres nothing else available in the area. The hotel looks like it had some renovations done recently and is in good condition. The fitness room is awful. Breakfast is very basic. It almost seems like the owners only want the bare minimum for everything. Patricia was a ray of sunshine though.

Friends_and_family Family

10/10

Exceptional

24 Mar 2025

Joseph

Good place to go, been there many times.

Business Friends

10/10

Exceptional

07 Mar 2025

Doris

Great stay and helpful staff!

Leisure Self

6/10

Pleasant

27 Feb 2025

philip

this property was close to my sister‘s house so we chose. I got two rooms one for myself and one for my brother. we were happy with our rooms until we found the cockroach in my brother‘s room. We were just trying to be nice and we noticed the front desk upon checking out. they said to get in touch with Expedia and try to get a refund which is fine but Expedia got in touch with the hotel and said they offered us a new room. How did they offer us a new room if we were checking not looking for a handout, but I would think twice about staying there

Leisure Family

10/10

Exceptional

19 Feb 2025

Adam

Always a very nice stay.

The staff is always a very pleasant and very helpful. The included breakfast is convenient and has something for everyone. There is plenty of parking and close to stores and restaurants.

Business Self

4/10

Poor

17 Feb 2025

Kenneth

BYOB (Bring Your Own Blankets)

There were no blankets on the beds! All they had were 2 thin sheets and it’s the middle of winter! The breakfast was terrible, the coffee was piss-warm.

Friends_and_family Family

10/10

Exceptional

02 Feb 2025

Robert A

AAAAAAA+++++++++

All thumbs up!!! Great service but most importantly this place is clean!!!

Self

8/10

Excellent

25 Jan 2025

Paper Dirt

it was snowing

Business

4/10

Poor

24 Jan 2025

Verified traveler

Overall, terrible hotel. Clean and welcoming lobby, but multiple things broke in hotel room, and fellow patrons very rude. Guests above us stomped around, neighbors had music blasting and air condition in room broken.

8/10

Excellent

22 Jan 2025

Scott

Overnight stay Breakfast was not very good Coffee was horrible

10/10

Exceptional

13 Jan 2025

abraham

good place to stay and relax

Leisure

2/10

Poor

09 Jan 2025

Oswaldo

My experience

They over charge $ after check out to the credit card without autorization. By other hand carpet on the Room stink and they don’t cleaned, elevator and hallways smells most time like Marihuana(dope), rude staff on the front desk especially the manager.

Friends_and_family Family

8/10

Excellent

29 Dec 2024

Eduardo

Comfort In Stay Experience

Initially the room that I was assigned is too cold and we've found out that the heater is not working. The receptionist guy offered us to be transferred to the same type of room in the same floor but the room creates a lot of creaky sounds on the floor and even on the bathtub. Room #314 needs some repair.

Friends_and_family Family

10/10

Exceptional

27 Dec 2024

Adam

Convenient location

This is a convenient location for my business trip. The staff is very friendly and the hotel is very nice. Local restaurants and stores are very good.

Business

8/10

Excellent

26 Dec 2024

Elizabeth

Easy on/comfy place

Check in key didnt work. Had to go down to front desk again and ask gentleman to rekey. He did, then came with me to make sure it worked. It did and I thanked him.

Friends_and_family Family

8/10

Excellent

21 Dec 2024

Michael

Very convienent for our traveling trip from Baltimore MD to watch a concert in Bridgeport CT - Sammy Hagar Best of All Worlds Tour with Jason Bonham on drums and Joe Satriani on lead guitar filing in fore the late great Eddie Van Halen. Breakfast was great and hit the spot for our monring commute back home. Rooms were neat and clean. Staff was super friendly and helpful. Would def recommend you stay here if you can.

Leisure Friends

6/10

Pleasant

15 Dec 2024

Rhaelene

Check in was very long , please do better next time thank you .

Leisure Partner

10/10

Exceptional

05 Dec 2024

Marta

Everything was nice. The only thing they don’t have inside the room is a microwave and the tv need to be update

Leisure Family

2/10

Poor

27 Nov 2024

Christina

The staff was rude.When situations were brought up to them. They also had no consideration that people are sleeping and placed the tag on the door to not be disturbed. They threaten me to not accept my reservation, even though it was paid in full. The ac's in the room was very noisy. It was like an airplane landing in your room.

Leisure Partner

2/10

Poor

27 Oct 2024

Mary

Our TV didn’t work. People were smoking marijuana. Inside their room and it was all in the vents

4/10

Poor

23 Oct 2024

Christina

Housekeeping would not give me more towels or soap when asked for. They would even try to come in the room when I put up the door sign up with no consideration

Leisure Self

10/10

Exceptional

22 Oct 2024

Mona

super clean

one of the cleavnest hotels that we have been to

Partner

6/10

Pleasant

20 Oct 2024

catherine

Room was clean and beds were comfortable. I would not stay there again because of a few things. We went to an event and when we returned to hotel there was not 1 available parking spot. Had to park in the neighboring buisness, they make a paper copy of you license and credit card and keep it in a file, you dont get it back, even though they enter it into the computer system. This is an obsolete and unsafe process. Went to get coffee in the am and when i went back up to room our keys were already deactivated

Partner

10/10

Exceptional

13 Oct 2024

TRACY

Great place to stay

4/10

Poor

11 Oct 2024

Dean

Not cleaning room in between days if stay

The overall stay was pleasant. However, this was the second consecutive time I stayed here for two nights and my room wasn’t cleaned after the first night. Each time the housekeeper knocked on my door at 8:00 am and I was sleeping. Each time I spoke with the housekeeper as I was leaving my room for the day. But unforced after asking them to clean my room they failed to do so. I really like this hotel. But find it very unprofessional that you can’t check in until 3pm because they need to clean rooms, which I totally understand, but that means they have all day to get to clean your room and just because you don’t answer your door at 8 am doesn’t give them an excuse not to clean your room.

Friends_and_family Family

10/10

Exceptional

06 Oct 2024

Arlington

Quiet and peaceful stay

Business_and_leisure Self

4/10

Poor

02 Oct 2024

Felicia

Was bitten by bedbugs and I complained about it and NOTHING was done. I was told that a supervisor would call me back and no one took the time to get back to me. I spent nearly $650 for the 3 days

8/10

Excellent

23 Sep 2024

Debra

Clean comfortable and convenient we had a relaxing stay after a long day of driving

Leisure Partner

2/10

Poor

12 Sep 2024

Francisco

Hotel needs to be updated, the access key system is old you have to keep going to front desk . Staff was nice, polite and educated. I’ll never come back to this facility.

Business Family

10/10

Exceptional

09 Sep 2024

Andrew

Breakfast was good but use more choices. Desk was unmanned around 5 am.......looking for toilet paper.......but overall good.

8/10

Excellent

03 Sep 2024

Jianhua

decent facility