Name: Springhill Suites By Marriott Hartford Cromwell
Address: 76 Berlin Road, Cromwell, 06416, US

10/10

Exceptional

19 Jul 2026

Sharla

Clean and comfortable with breakfast. Kids slept on couch and trundle bed so we had to request extra pillows, but all were comfortable.

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Rhonda

Clean room, nice staff

10/10

Exceptional

06 Jul 2026

David

Change

Self

10/10

Exceptional

06 Jul 2026

Erika

Great stay! Was perfect for our family’s golf weekend.

Family_with_children

10/10

Exceptional

06 Jul 2026

Stephanie

Clean room

Friends

8/10

Excellent

05 Jul 2026

Tiara

The staff was a highlight of my stay. Anytime I needed a comforter, towels or had questions they were quick and attentive. The problem started with the elevators. I want to say despite what I am about to list I would stay at another springhill. One elevator had a bad smell and both shuddered when stopping on each floor. The sheet in my room was stained with red. The bathroom wall was bowing and coming apart. Turning the water on involved lifting the handle and crashing it into the mirror. When watching Netflix the TV reset mid show. It then asked me to restart the TV and sign in again. Breakfast involved small apples, bruised oranges and Tabasco that wouldn’t leave the bottle. Leaving was a breeze I dropped the key off at the desk. I’ll be back, hopefully there will be improvements.

Family_with_children

10/10

Exceptional

04 Jul 2026

Janet

Only one plm...
Breakfast all gone at 845 am 😟

Friends_and_family Family

8/10

Excellent

03 Jul 2026

Lisa

This was our fourth stay and while we appreciate the convenience of the location, the cost has risen each year. Given that increase we do not expect to have less conveniences in the room than previous years, i.e., no microwave and no hair dryer - room 216. Also could do better with keeping the snack corner supplied - sometimes a Snickers is needed :-)
I wonder if anyone ever reads these and implements improvements?

Friends_and_family Friends

10/10

Exceptional

27 Jun 2026

Ariel

Customers service and staff

10/10

Exceptional

11 Jun 2026

Mabel

.

Family

8/10

Excellent

02 Jun 2026

Lou

Great breakfast!
Good housekeeping.
Convenient to maintain highways.
Friendly staff, although they couldn't fix was wasn't working...

Family

10/10

Exceptional

02 Jun 2026

Suzanne

Always a great place to stay! The room is clean, very comfy beds, excellent hot and cold breakfast options, awesome staff, and it is a great safe location. Highly recommended.

Family

6/10

Pleasant

27 May 2026

raul

First time we stayed was about two years ago hotel was great and it being the reason we booked the property again. This time it was kind of disappointing we had to ask for towels every day because none were left after the room was cleaned and the breakfast was horrible not many choices food was meh and cold at times. Don’t if this had anything to do with the graduation and the many families that were staying there. Disappointed in the stay for the money they charge, don’t mind paying but if the amenities are subpar then it’s a letdown.

Family

10/10

Exceptional

07 May 2026

KATHERINE

Breakfast was very good, fresh. Many restaurants around. The staff is amazing.

Friends

10/10

Exceptional

02 May 2026

Jeffrey

The room was very nice and clean. Good size too

Friends_and_family Family

8/10

Excellent

29 Apr 2026

Raquel-Kevin

The room was clean and comfortable. Staff was good.

Friends_and_family Family

10/10

Exceptional

27 Apr 2026

Doug

Very good.?

Self

10/10

Exceptional

19 Apr 2026

Michael

Front desk staff was excellent

10/10

Exceptional

19 Apr 2026

Sherman

Clean and convenient.

Self

10/10

Exceptional

19 Apr 2026

Michelle

Rooms are very comfortable

Self

4/10

Poor

17 Apr 2026

Saliha

It had many stains in the room and the bathroom door didn’t even have a lock. For the price I payed I expected better. The breakfast was all gone by 9:30am. The staff were okay but not very welcoming. Definitely would not stay there again.

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

E.

Breakfast was good. There is a Walmart less than 5 miles and shop and shop also less than 5 miles from the hotel.

Self

8/10

Excellent

11 Apr 2026

Laura

Breakfast was not as good as we would have liked. Example creamer was empty and the attendant did not bring out a new one. There were only raisin bagels no other bread offered or muffins of any type. No yougart at all. Found it lacking!

Partner

10/10

Exceptional

07 Apr 2026

June

We really appreciated that an issue concerning noisy neighbors at 2 a.m. was handled quickly and the noise was stopped! All the staff were friendly and helpful! I would highly recommend a stay here!

Friends

10/10

Exceptional

07 Apr 2026

Chris

Solid

10/10

Exceptional

04 Apr 2026

Candelaria

I booked seven rooms at the hotel for my family's surprise party for my wife. The day before check-in, I visited the hotel to request an earlier check-in time than the scheduled 4 pm. Thankfully, the front desk staff were very accommodating.

10/10

Exceptional

31 Mar 2026

Stella

We let them know that we would be arrive I. The early morning hours and they had already checked us in and our room was ready. Great front desk. Room are clean. Could use better pillows, but besides that everything was great.

8/10

Excellent

30 Mar 2026

Corey

it was very cool. i wish i could have enjoyed the pool i checked in pretty late.

Self

8/10

Excellent

29 Mar 2026

INDIRA

Breakfast was good, didn’t shop

Friends_and_family Family

10/10

Exceptional

19 Mar 2026

Victoria

Breakfast was great every morning with lots of options. The staff was incredible and super friendly. Andrea answered every question we may have had and the bartender Chasity was extremely kind and fun. We will choose this hotel every time we come back to town!

Friends_and_family Family

10/10

Exceptional

18 Mar 2026

Scott

I slept there.

8/10

Excellent

17 Mar 2026

Janet Laura

The room, when housekeeping cleaned it, did a great job. I was there for 7 days and housekeeping cleaned 3 times. I checked with hist when checking in, rooms were ro be cleaned every day

Self

10/10

Exceptional

11 Mar 2026

Letitia

Wonderful

10/10

Exceptional

11 Mar 2026

Letitia

Amazing

6/10

Pleasant

09 Mar 2026

Mary

The bar was not stocked

Self

10/10

Exceptional

02 Mar 2026

Jennifer

The room was great, desk area nice, just need more than USB adapters to charge things is a suggestion. Other than that very clean, quiet.

Self

10/10

Exceptional

25 Feb 2026

Letitia

Clean

10/10

Exceptional

09 Feb 2026

Amy

Nice staff, spotless room. Room was also well designed and easy to move around in.

Friends_and_family Family

10/10

Exceptional

07 Feb 2026

Cynthia

The front desk manager was wonderful

10/10

Exceptional

25 Jan 2026

ceylan

Clean comfortable hotel w very nice staff

Business_and_leisure Family

10/10

Exceptional

19 Jan 2026

Mary

The rooms were spacious and clean. And the breakfast was varied and delicious. We enjoyed our stay and plan on returning

Friends_and_family Family

4/10

Poor

18 Jan 2026

Shannon

Overall unhappy I paid a lot for our room and the pool was down for maintenance. I wish they would disclose that information before you reserve a room. Also, the elevator shook when you got to floor 3. The toilet paper roll hung off the wall a little bit. They refused to give a discount when I asked because the pool was down.

Friends_and_family Family

10/10

Exceptional

18 Jan 2026

Nachet

Very clean! Nice staff. A very comfortable hotel

10/10

Exceptional

06 Jan 2026

Lucien

Pool was nice. Breakfast was good.

Self

10/10

Exceptional

29 Dec 2025

Sasha

Enjoyed my stay will be back again superb customer service

Leisure

8/10

Excellent

29 Dec 2025

John

Room was clean. Staff was helpful.

The only reason a 5 star rating wasn’t given is we only had 2 towels for 5 people.

6/10

Pleasant

28 Dec 2025

Maria

Room is newer but seems very budget. Coffee in room was undrinkable. I think because there was old water in the coffee maker. There was only one coffee cup, but two of us. Breakfast in the lobby was awful. This is our second stay at this hotel, but I think we ll try another hotel.

Friends_and_family Friends

8/10

Excellent

28 Dec 2025

Theresa

Clean room, friendly staff

Leisure

10/10

Exceptional

28 Dec 2025

Deborah

Friendly staff and cleanliness

10/10

Exceptional

21 Dec 2025

Wendy

Room very clean. Staff was polite

Leisure Family

10/10

Exceptional

08 Dec 2025

Christine

The staff at check in was so polite, efficient, and genuinely seemed like they cared we were at the hotel, I would give her a 10/10

Leisure Family

6/10

Pleasant

28 Nov 2025

James

The hotel was about what I expected. Nothing fancy but everything was fine.

Business

6/10

Pleasant

25 Nov 2025

Virginia

room was nice

10/10

Exceptional

22 Nov 2025

Dan

It was nice clean and close to what we needed

10/10

Exceptional

16 Nov 2025

Yvette

Ropm was clean and staff was pleasantly helpful.

Friends_and_family Friends

10/10

Exceptional

15 Nov 2025

Djair

Clean, beautiful, organized, and with a very friendly and polite staff.
Perfect!!

Friends_and_family Family

10/10

Exceptional

14 Nov 2025

Nicholas

Everything was great. Breakfast was just OK not the best but doable.

Friends_and_family Family

10/10

Exceptional

13 Nov 2025

Jennifer

The front desk lady was professional and very pleasant and you could tell she likes her job and is a people-person

Business

10/10

Exceptional

10 Nov 2025

Sarah

Yes

Self

10/10

Exceptional

10 Nov 2025

Ronald

Good

Friends_and_family Family

10/10

Exceptional

09 Nov 2025

Helen

Friendly staff, cleanliness, nice room

Leisure Self

8/10

Excellent

02 Nov 2025

Taryn

LARGE, clean room. Extremely friendly service throughout the entire hotel.

Friends_and_family Family

10/10

Exceptional

29 Oct 2025

Shalonda

The room was super clean and the layout with spacious

6/10

Pleasant

25 Oct 2025

Lynn

Springhill suites

Room was clean, but lacked a refrigerator and microwave.

Partner

6/10

Pleasant

22 Oct 2025

Denise

I didn't have the greatest experience here. I had to change rooms around 10pm because I went to take a shower and there was no hot water. I was already unpacked and everything so had to re-pack and move. The 2nd room was okay but they moved me to the 3rd floor where it appeared the ice machine was ripped out so you had to go down to the first floor to get ice (and the elevators were SO SLOW). Breakfast was okay-- I loved the waffle maker, but the eggs were always lukewarm and watery so not the best if you want a \"hot\" breakfast.

Leisure Self

10/10

Exceptional

21 Oct 2025

Jun

Clean, neat room, staff friendly, will chose it again if visit that area.

Leisure Family

6/10

Pleasant

13 Oct 2025

Gina

The front desk staff were extremely helpful. Housekeeping was non-existent. Nobody ever came to clean up our rooms. They only focused on cleaning rooms of people who were checking out. I had to keep calling the front desk for towels/washcloths which took about 3-4 times before I just decided to go downstairs. It was the front desk staff who had to go find me more towels herself. It was a shame because the rooms were so spacious and clean.

Leisure Family

6/10

Pleasant

05 Oct 2025

Jessica

quick drive to Wesleyan, hotel was clean, they forgot to install bathroom locks at this location (they installed the lock on the sliding door but nothing on the wall for it to click into), the beds are rock hard and one of the people they have working the breakfast station needs to be moved to a different position. We waited 15 minutes for the eggs, bread and coffee to be refilled before asking...the front desk told us breakfast is over at 9:00 so that might be it (it was 8:15), and when we asked the person woman who refills the breakfast she told us..while clearly annoyed...eggs take time to cook. Maybe if that's your job you should anticipate that.

Leisure Family

10/10

Exceptional

01 Oct 2025

Tracey

Enjoyed my stay lovely room great staff❤️

Leisure Self

8/10

Excellent

25 Sep 2025

kathleen

I didn't like the fact they didn't clean our room

Friends_and_family Family

10/10

Exceptional

19 Sep 2025

Danielle

Room was spacious and open especially the bathroom. There were enough incandescent light but it was just still dark. Daily parking fee was a turn off especially when the surrounding parking areas were unmaneauvarable and narrow. Breakfast was mediocre. They may want to change up the daily sausage patties and wet eggs.

Business_and_leisure Pet

10/10

Exceptional

03 Sep 2025

Rechelle

Excellent service, huge room, super clean

Business_and_leisure Family

10/10

Exceptional

02 Sep 2025

Rebecca

Very clean, very peaceful. Front Desk person Annie was so welcoming, warm, and friendly. The only thing I would improve on is perhaps more breakfast options.

Leisure Self

4/10

Poor

02 Sep 2025

Verified traveler

No housekeeping provided over a 3 day stay

Our room was never cleaned despite multiple requests. The room itself was reasonably pleasant, and the front desk staff were polite. But the lack of regular housekeeping for a three day stay was unacceptable. Part of the pleasure of staying in a hotel is to have the bed made, sink, cleaned, and towels refreshed.

We checked in on a Friday evening and then went out for the day on Saturday. When we returned to the hotel on Saturday evening, our room had not been cleaned. We went down to the front desk to raise our concern and get fresh towels. Ofelia at the desk told us that we weren’t entitled to our room being cleaned because we were only staying two nights. We confirmed that our reservation was for three nights. She then apologized and said she would put our names on the list to make sure that our room was cleaned on Sunday. On Sunday morning when we left the hotel, we spoke with the Front Desk person to verify that our room would be cleaned that day, and we assured that it would be. When we returned on Sunday evening, our room had not been cleaned. We asked for the manager to call us, which never happened either that evening or the next morning. When we checked out on Monday and raised our concerns about what had happened with housekeeping, we were told that we would get Marriott points in compensation. And even this has not happened.

We are quite disappointed as we generally like the Marriott brand.

Partner

10/10

Exceptional

01 Sep 2025

Demetria

I like the property I like the hotel. I will come back to stay. Thank you.

4/10

Poor

24 Aug 2025

Michael

Untrustworthy. I had to check out early. I forgot my Amazon fire stick attached to the TV. I called and asked if they could mail it to me. The person I called went to the room to look for it. They told me it and the remote wasn't there, but the HDMI cable was out of the TV. She said she asked the cleaning lady and checked her cart. I verified my daughter didn't get it, then called back and asked if they can ask the cleaning lady again. She took offense and insisted they didn't have it I know 100% it was there when I left. It's a shame this happens for a $50 device.

10/10

Exceptional

21 Aug 2025

Kingsley

It was a good stay, the internet connectivity was just terrible. Aside that, everything was good.

Leisure Partner

10/10

Exceptional

17 Aug 2025

Emmanuella

Good

Family

8/10

Excellent

15 Aug 2025

Charlie

Location is good, parking is terrible, all parking is away from the main entrance or simply behind, or back side of entrance's main lobby, walls are thin, so you hear everything. Drive way into Hotel is very confusing ,

Business_and_leisure

6/10

Pleasant

10 Aug 2025

Verified traveler

Poor breakfast, lack of food. Only eggs, ham, cereals. On weekend most of food finished by 9 AM.
Room cleaning was below average. Room was not vacuumed, my leftovers were not cleaned.

Business

8/10

Excellent

02 Aug 2025

Julie

The bed was very comfortable and our room was very clean. Breakfast could have had a few more options.

Leisure Family_with_children

10/10

Exceptional

28 Jul 2025

James

Shower was nice, had mini fridge, couch, and desk area, bed clean

10/10

Exceptional

25 Jul 2025

ruifeng

nice and clean

Business

10/10

Exceptional

21 Jul 2025

Renee

Rooms are very spacious and comfortable. Staff is great...very accommodating and helpful.

Friends_and_family Family

4/10

Poor

14 Jul 2025

Lois

Several items broken in the room. I was charged $2700 out of my account for a Jill of $1380. They keep taking money out of my account. First it was $1250, then $900, then $250, and finally $310. I spoke to the manager with no resolution.

Leisure Family

8/10

Excellent

10 Jul 2025

Abdul

Quite

10/10

Exceptional

05 Jul 2025

Marco

Everything is perfect !!!

Leisure Family

2/10

Poor

02 Jul 2025

Antonio

Rooms are fine. They allow guests to be noisy except during “quiet hours

6/10

Pleasant

30 Jun 2025

SHARON

Hair conditioner was empty. There were 5 tissues. No 24 hour coffee???

Leisure Family

10/10

Exceptional

28 Jun 2025

laura

Very convenient; good breakfast starts early; excellent staff!

8/10

Excellent

23 Jun 2025

Laura

Would book again

We had a great stay after the PGA tournament. The beds were super comfortable and the rooms were so big! Breakfast in the am was a bonus too!

Friends_and_family Family

8/10

Excellent

23 Jun 2025

Verified traveler

Satisfactory with room for improvement

We've stayed here before and are overall happy with ours stays. Location is convenient to anything youd need or want. Young gentleman stocking breakfast items mini fridge accomodated my special request for shredded cheese, kuddos to him. Staff has always been pleasant and desk check in was efficient.
Improvement items if interested are d/c the $3 per night parking, unnecessary for hotel owned self parking lot and the breakfast offered leaves huge room for improvement.

Partner

10/10

Exceptional

22 Jun 2025

Evelyn

was very clean

Friends_and_family Family

10/10

Exceptional

12 Jun 2025

William

everyone was very attentive and friendly. Love Ms Karen at the breakfast bar, she was amazing , friendly and very helpful with the waffle making. The housekeeping staff kept our room with clean towels and clean wastebasket . Thank you all very much . We couldn't control our AC when we arrive but once it got cold outside we called and a young man came and got the heat working so all was well.

Leisure Family

10/10

Exceptional

06 Jun 2025

NORMA

Very clean quiet free breakfast

Self

8/10

Excellent

02 Jun 2025

Jason

Clean and quiet