Name: Residence Inn Hartford Rocky Hill
Address: 680 Cromwell Ave, Rocky Hill, 06067, US

4/10

Poor

12 Jul 2026

Amara

THE ROOM SMELL LIKE CIGARETTS, THE TOWELS ON THE BATHROOM WITH HAIRS AND ALSO SMELLING. OTHER THAN THAT GOOD

Family_with_children

10/10

Exceptional

05 Jul 2026

Linet

Everything was really clean and nice

Family_with_children

8/10

Excellent

25 Jun 2026

Jessica

Comfortable room with kitchen, only complaint would be thin walls and doors so you hear everything. I was located near the outdoor smoking area so there was a lot of noise throughout the night otherwise the property was great.

Friends_and_family Family

10/10

Exceptional

20 May 2026

Jacqueline

I would definitely stay here again.

Friends_and_family Family

8/10

Excellent

20 May 2026

Danielle

Room was clean. Entire hotel/hallway had a horrible smell.

Business

8/10

Excellent

15 May 2026

Sheila

Closeness to College

Family

8/10

Excellent

12 May 2026

Natece

Mostly everything was good except housekeeping never got my trash and never came to get my used towels and replace them with clean ones and I stayed Friday- Monday morning, I never used the sign saying not to come in so I’m unsure why so I had to ask at the front desk every time. Lastly the Cabot under the sink had some unknown debris that could have easily been stepped but house keeping is clearly skipping over and it’s so apparent when opening the cabinet.

Friends_and_family Family

4/10

Poor

11 May 2026

Rosa

Room was not very clean its smell like cigarettes smell i had to throw away my kids socks after walking around the room a few minutes. We gotten very sick from the smell.

Family_with_children

4/10

Poor

26 Apr 2026

Nicole

We had a poor experience at this location. One of the only reasons we booked here was for the pool and when we went to use it was closed due to what we were told was a broken filter. The room was nice but did not have some of the amenities we expected such as an extra blanket with the sleeper sofa, there were only sheets. There was no lotion which I had planned to use after a rushed packing situation and the towels had an off smell to them. Also the microwave was very load for some reason which made our late night snacking difficult with the kiddos on the sleeper sofa. Otherwise the suite was nice. Modern and everything worked. Now the other guests, that was a different story. There was the essence of marijuana throughout the hallway, music playing almost all night long, and what sounded like a stampede of bison above us non stop into the wee hours of the morning even though there are quiet hours expressly stated at check in. I would definitely stay at a Residence Inn again, just not this location EVER!

Family_with_children

10/10

Exceptional

26 Apr 2026

Helen

Clean rooms , staff is amazing breakfast is amazing

Friends_and_family Family

6/10

Pleasant

21 Apr 2026

Luis Santiago

Breakfast space is not in good conditions.

10/10

Exceptional

20 Apr 2026

Katharine M

Have stayed here before and will again, well located, room is comfy and well stocked, staff is terrific

Partner

10/10

Exceptional

12 Apr 2026

frances c.

Everything about this property is top notch. Highly recommend.

Partner

10/10

Exceptional

30 Mar 2026

Tom

room was clean, staff was friendly, breakfast was good. However, breakfast sandwiches were very hard to chew as they were probably done in a microwave.

Business

10/10

Exceptional

23 Mar 2026

Elisa

The room was very clean the staff was amazing friendly parking was easy and it was pet friendly my son enjoyed the pool it was nice and warm I would stay there again

10/10

Exceptional

23 Mar 2026

PAUL

Our one night stay was great.

Partner

10/10

Exceptional

22 Mar 2026

Ashley

Easy check in and clean room.

Family_with_children

10/10

Exceptional

16 Mar 2026

Grayson

Welcoming and friendly staff!

Business

10/10

Exceptional

08 Mar 2026

Jessica

The check in was amazing, parking was perfect, the room was perfect and the staff was all very friendly.

Friends_and_family Friends

10/10

Exceptional

27 Jan 2026

Helen

Room was amazing comfortable clean warm . Definitely will be back soon

Friends_and_family Family

4/10

Poor

16 Jan 2026

Shawn

If you request something from staff at this place, they will tell you yes and fail to deliver each time. I've stayed here twice, and I thought the first experience was a one off and tried it a second time. Each stay was a week or more. This last visit confirmed my first visit was not a one-off occurace but this place is poorly run. When I arrived, I asked for my room to be cleaned daily. To have that done, they informed me on my first visit that I needed to request it at check-in, which I did on my second visit. I was assured it would be done. When I arrived in my room, there were dirty dishes in the sink. I informed the front desk, and tye appologized and provided 5000 points as a concession. The first night, it was cleaned. The next three nights, no cleaning. I went to the front desk, spoke to the person there. He assured me I was on the list to be cleaned. I came back to the room after being out the next day, and it was not cleaned. I called and expressed that I needed someone to clean the room, or I'd be checking out that night when I returned from dinner. It was done. The remaining few nights, the room was cleaned only because I connected with the maid cleaning the house and explained the issue. She didn't even work that floor but said she would take care of it for me, and she did. Also, the streaming services for the TV were not working during my entire stay. Another issue is the entire place reeks of marijuana everywhere all the time.

Business

8/10

Excellent

13 Dec 2025

Shawn

The location and rooms are very nice. The facility is clean and has many amenities. I was disappointed in the housekeeping routine. I was not informed that they only clean the rooms once a week at check-in. Then I called the front counter after my room was not cleaned, and they apologized and said they would have it cleaned the next day. That didn't happen again. This lack of cleaning occurred for several days, and then one of the front counter staff informed me that they don't clean daily unless requested. I requested it from then on daily, but it never happened. During my entire 8-night stay, I was only able to get my room cleaned once, and they didn't change the bedding during that quick clean. I have to travel to Rocky Hill monthly and was planning on using this facility, but I'm going to try others due to the cleaning schedule and lack of communication.

Business

10/10

Exceptional

29 Nov 2025

Sara

El personal es excelente y la habitación muy limpia

Leisure Family

6/10

Pleasant

29 Nov 2025

James

Paid through hotels.com for 3 nights. Had to leave after 2. Was told payment would adjust. Have seen no adjustment.

Partner

10/10

Exceptional

07 Nov 2025

John

Clean and quiet

Business Self

8/10

Excellent

17 Oct 2025

Debra N

Clean room and pleasant staff.

Leisure Family

6/10

Pleasant

12 Oct 2025

ROBERT

Breakfast was terrible. Ran out of spoons. Dirty dishes on many empty tables. Ran out of coffee temporarily. No bread for toast. Oatmeal was good. No towel racks for bathroom vanities.

Partner

10/10

Exceptional

05 Oct 2025

Donna

Perfectly comfortable.

Comfortable stay for one night.

Partner

8/10

Excellent

28 Sep 2025

Samuel

Like it

2/10

Poor

18 Sep 2025

Kate

Terrible Terrible Hotel.

The room was incredibly noisy. The bed could have just been placed in the parking lot. Loud trucks blasted by all night. My room was cleaned only when I asked for it. Breakfast service was put away by 9 a.m. They would not give me an accounting when I checked out, saying it was because I used a \"third party\". Wow. That has never happened before. I travel a lot and this was among--might actually be the worst- hotel I stayed in.

Business

4/10

Poor

15 Sep 2025

Eric

Man selling and smoking weed outside in parking lot. Could smell it iny room. Was there 4 days and they never cleaned my room while I was there and carpet was never vacced prior to my arrival. Would not recommend.

Business Self

10/10

Exceptional

14 Sep 2025

Francisco

Nice place, felt safe

6/10

Pleasant

05 Sep 2025

COREY

Ok

10/10

Exceptional

29 Aug 2025

Cristina

They were really nice and accommodating

Leisure Family_with_children

10/10

Exceptional

22 Aug 2025

Gary

Good stay

People were friendly. Breakfast was good. Pool was clean. Lots of good restaurants in the area.

Business

2/10

Poor

19 Aug 2025

Salman

We stayed there for 3 nights and the staff did not change the linen even after requesting for housekeeping. Breakfast was the worst we ever had at Residence inn. No bread, French toast were very hard, uneatable. Smoking and marijuana smell in whole facility.

10/10

Exceptional

08 Aug 2025

NORMAN

Loved the front desk woman who greeted us after midnight

8/10

Excellent

04 Aug 2025

Pedro

I didn’t like that I had a 12 noon checkout and the key card to re-enter (after putting my bags in the car)….STOPPED working at 11:55am!!!

Also, I had a knock at the door at 11:45 from housekeeping…I told them I was leaving in 10 minutes!!

All was fine up until the exit! I did NOT enjoy being rushed out and the key card being shut down at 11:55!

Business_and_leisure Partner

10/10

Exceptional

03 Aug 2025

Ramesh

Very friendly and helpful staff at check in

8/10

Excellent

31 Jul 2025

Lori

Elevator a little stinky but overall great place to stay. We got Expedia discount, so a break on the price orherwise a little pricy.

Leisure Family

10/10

Exceptional

11 Jul 2025

Ritesh

Suites are amazing, better than a single room. Staff was nice and accommodating.

Business_and_leisure Partner

10/10

Exceptional

09 Jul 2025

Christopher

Nice spot for a longer stay

Conveniently located for our travels, liked the 'residence' style with small kitchen, and separate rooms for everything. The hotel showed a bit of age but was clean and in a good area.

Friends_and_family Family

10/10

Exceptional

06 Jul 2025

Shannon

I had a wonderful stay. They are making some updates to the hotel, but my stay was still enjoyable. The hotel was clean, quiet, and in a good location.

Leisure Family

10/10

Exceptional

31 Mar 2025

Shalonda

One of the best hotels

Leisure Family

10/10

Exceptional

18 Mar 2025

Verified traveler

Spacious and comfy

Spacious and comfortable. Will stay here again

Business

10/10

Exceptional

09 Mar 2025

Wilfredo

It was very nice and clean and everything was great and everyone was very friendly and respectful

Leisure Family_with_children

8/10

Excellent

23 Feb 2025

Patrice

Great stay

Family_with_children

4/10

Poor

21 Feb 2025

jeyda

there was dog poop in the hall and there was a bottle of pee in my room

4/10

Poor

26 Jan 2025

Carly

Old and run down - paid close to $300 a night! Sheets for the pull out bed were ripped, the pull out bed had all kinds of chips and crumbs under it. Room was darkly lit to hide how old and gross the carpet was. Lol, even light switch sparked when we turned it on!

Leisure Family

10/10

Exceptional

02 Jan 2025

Richard

Good

My only complaints are fully minor: no breakfast potatoes (hash browns eg) in the morning spread and the cable package is fairly limited.

Other than that, a good place to spend a work-cation.

Self

10/10

Exceptional

30 Dec 2024

Maica

Wonderfully appointed hotel with easy access from the highway. Breakfast was good. Mattress was comfortable. The gym was good. Close to dinosaur state park.

Leisure

10/10

Exceptional

30 Dec 2024

Anna

Highly recommend if you are traveling with a pet. Quiet rooms.
Breakfast food was not great but otherwise a good place to stay when visiting family.

Leisure Pet

2/10

Poor

06 Dec 2024

Clarice

My spouse and I stayed here for two nights and our room was filthy. There were stains everywhere. It looked like the room had not been clean in weeks.

Leisure Partner

10/10

Exceptional

02 Dec 2024

Patrick

Pillows were flat, and dog crap outside , laundry room didnt work well but would stay here again

Leisure Partner

10/10

Exceptional

29 Oct 2024

Donald and Dominique

Love it here

10/10

Exceptional

28 Oct 2024

Chantel

They had alot for kids to do

Leisure Family

10/10

Exceptional

07 Oct 2024

Tamika

I love the room was so nice and clean with a working fire place that made the room so warm and cozy.

Leisure Family

8/10

Excellent

21 Sep 2024

Tyrone

Location

10/10

Exceptional

30 Aug 2024

Hugo

The pool area was well maintained and worked well for the children.

10/10

Exceptional

26 Aug 2024

Claudia

It was very nice.

8/10

Excellent

05 Aug 2024

William

They have a pending $40 charge on my credit card that they can’t tell me what it is for.

10/10

Exceptional

26 Jul 2024

Dilian

I enjoy all my stay. Was clean and organized

Leisure Family

10/10

Exceptional

14 Jul 2024

Bryan

Hotel very clean but breakfast needs a lot of help! Need more choices and real eggs

Business_and_leisure Family_with_children

10/10

Exceptional

03 Jul 2024

Victor

Very clean . Good room amenities friendly staff , very nice pool and gym as well as an available BBQ grill .

Leisure Family

10/10

Exceptional

02 Jul 2024

patrricia

I do not have a cell phone and the land line in the room was not working. Please do NOT remove or stop providing telephone service.

Leisure Self

10/10

Exceptional

01 Jul 2024

Keith

Clean quiet and well run. Breakfast is fine.

Leisure Partner

10/10

Exceptional

16 Jun 2024

Melinda

We had a great stay. We were upgraded to a 1 bedroom suite for free, the staff was friendly, and the room was extremely clean!

Leisure Family_with_children

10/10

Exceptional

08 Jun 2024

Verified traveler

Good staff. Simple, but well-maintained gym.

Business

8/10

Excellent

31 May 2024

Verified traveler

Perfectly good

Perfectly fine hotel for a night as we were in town for my daughter's graduation from Wesleyan. Only 15 minutes from there. There was the 6am fire alarm that required us all to evacuate for a bit but that shouldn't reflect on the hotel, things happen. The breakfast was nice to have and the coffee was good but the food overall was sub par... I wouldn't go for the food but the hotel was fine.

Friends_and_family Family

10/10

Exceptional

27 May 2024

Taeyong

Stayed one night while attending college graduation. Conveniently located right by interstate. Room was clean and large with full kitchen. Electric range and full size fridge. Receptionist was very kind and friendly. Close to West Hartford and Middletown. Would definitely stay in the future.

Leisure Pet

10/10

Exceptional

28 Apr 2024

Leticia

I really had a wonderful

10/10

Exceptional

20 Apr 2024

Dev Prasad

Nice property

10/10

Exceptional

13 Apr 2024

Mariah

Great place, rooms are clean, staff is nice!

Leisure

10/10

Exceptional

09 Mar 2024

Rafael

Good

6/10

Pleasant

06 Mar 2024

Thomas

Several items in disrepair such as closet door off track and could not open, room telephone did not work, also there were no linens provided for the pull out sofa.

Family

6/10

Pleasant

12 Feb 2024

Verified traveler

Overall the conditions of the room were a bit below average. The tub could use refinishing, some of the kitchen items didn’t work and there was no way to properly adjust the temp in the room. Also the pool reeked of chlorine.

Friends_and_family Family

4/10

Poor

11 Dec 2023

Erica

Tv in one bedroom didn’t work. There was only a few pillows and the bed was super uncomfortable

Friends_and_family Family

4/10

Poor

04 Dec 2023

BEVERLY

The room was fine. Requested an infant bed but the first one delivered was not set up and broken on one side. Our room was next to open courtyard where guests were very loud close to 11pm and we were with an infant. Desk clerk did nothing. Kids were running up and down hall. My daughter finally went out to talk to other guests. Breakfast bar was good. Do not think we would stay there again mostly for staff indifference

Leisure Family_with_children

10/10

Exceptional

16 Oct 2023

Mandy

Very friendly staff. Fantastic breakfast - the options to put in your oatmeal were seriously grand!

Leisure Partner

10/10

Exceptional

05 Oct 2023

Robin

Nice place to stay

We were traveling to New York City to move our son. We needed a safe place to park our U-haul and a refrigerator to keep his food cold overnight. That is why we chose this Residence Inn.First of all, I reserved the nonrefundable room for the wrong night. I immediately realized my mistake and the hotel graciously adjusted the date. Thumbs up!
All in all, it was a nice place, well kept and close to the highway. The breakfast was great and the employees pleasant.
The only downside to our stay was the unmade sofa bed. We arrived late in a driving rainstorm and were exhausted. We were in our pjs when we opened the unmade bed and realized there were no linens in the room to make it up and no extra towels for the morning. So, my son had to get dressed and traipse down to the lobby for linens. I'm not sure what the hotel's policy is but if you're expecting a 3rd guest, the sofa bed should be made or bedding and towels should be provided. It was not the end of the world, more likely a housekeeping snafu, but an annoyance nevertheless. Otherwise, our stay was fine so I gave an excellent rating.

10/10

Exceptional

29 Sep 2023

Kathryn

Clean and such a comfortable place.

Leisure Family_with_children

2/10

Poor

12 Aug 2023

Bikash

Cleanliness aweful. Trash from previous occupants was still in the room and it was stinking. When we called front desk the lady (Maham) was outright rude and abusive. Such behavior is outrageous.

Leisure Family_with_children

10/10

Exceptional

03 Jun 2023

Delia

Great hotel for families

10/10

Exceptional

23 May 2023

Caitlin

Lady at the front desk when we checked in was very nice and helpful. Room was quiet and clean. Beds were hard.

Friends_and_family Friends

10/10

Exceptional

22 May 2023

Christina

The staff were so friendly and respectful. The breakfast area was clean and always well stocked. The mini suites were perfect. When we had a noise complaint from people above us (jumping on and off the beds until midnight), they took care of it right away. I will definitely stay here again!!

Leisure Family

8/10

Excellent

12 May 2023

Penny

Wonderful place! Entire property was super clean and everyone was very friendly. The pool was clean and a nice temperature. Plenty to choose from on their complimentary breakfast each morning. (I would recommend adding a gluten free bread option of some kind) The stove in my room didn’t work and wasn’t fixed during my stay, but we made do with the microwave.

Leisure Family

10/10

Exceptional

16 Apr 2023

Suresh

convinient, friendly staff

Leisure Family

8/10

Excellent

22 Mar 2023

Amy

The suite was great.

Business Family

10/10

Exceptional

05 Mar 2023

Nancy

Great staff. The front desk worker made me coffee when I arrived! And several staff members greeted me and my family

Leisure Family_with_children

2/10

Poor

02 Mar 2023

Andrew

No hot water and the tv didn’t work

Business

4/10

Poor

31 Dec 2022

Scott

Next to the noisy freeway. No breakfast available.

Leisure Partner

8/10

Excellent

18 Dec 2022

michelle

Appreciated hot breakfast

Business_and_leisure Self

10/10

Exceptional

08 Oct 2022

Linda

The property is exceptionally clean, the breakfast was good with a variety of foods to choose. The swimming pool was a must have with two children. They had a great time.
The staff are friendly and very helpful.

Leisure Family_with_children

6/10

Pleasant

30 Sep 2022

Latesha

It was okay, nice area........................thanks

Leisure Partner

10/10

Exceptional

22 Sep 2022

LUZKARIME

Suite was clean and quiet. Staff was welcoming and friendly.