The Capitol Hotel an ascend Collection

8/10

Excellent

12 Mar 2026

Joseph Fred

Room was small

2/10

Poor

07 Mar 2026

Andrew

Pictures of property were deceptive.

Partner

10/10

Exceptional

06 Mar 2026

Teresa Valentina

The room was neat and clean. The staff was fantastic and helpful. And the breakfast was good. Would stay here again.

Self

8/10

Excellent

05 Mar 2026

Breeann

Very close to downtown! Clean, free breakfast and friendly staff.

Friends

8/10

Excellent

03 Mar 2026

tom

great

10/10

Exceptional

02 Mar 2026

Andrew

Room was clean and staff was super friendly and accommodating. Great location - walking distance to Broadway and downtown. Good value for the price.

8/10

Excellent

01 Mar 2026

Darrick

Clean room, great location to get to Broadway.

Family

10/10

Exceptional

28 Feb 2026

Kristin

Front desk staff was super friendly and very accommodating. The room was clean, but we don’t have internet or TV for half of our stay, and the shower made a loud screeching noise while the water was running, which was less than enjoyable.

6/10

Pleasant

25 Feb 2026

Cynthia

Front desk could be friendlier booked way in advance made special requests for bachelorette no request or honoured. Hotel is very noisy, especially the hotel rooms that are in the exterior facing the outdoors The hotel. Breakfast was decent and staff at breakfast were very friendly.

Friends

10/10

Exceptional

23 Feb 2026

Dave

rooms were clean, room service was great, staff was very friendly and helpful. would stay here again. walking distance from Broadway and the Convention Hall. Price was reasonable.

Partner

8/10

Excellent

22 Feb 2026

Robert

hotel is a little weird with the layout but the room was great, tv did not work. breakfast was great.

6/10

Pleasant

21 Feb 2026

Marilyn

This is not a hotel. It is a MOTEL. The outside hallways are in rough shape. It seems to be on the edge of downtown. You must utilize your room key to use the elevator. There are armed security on Friday night which made me somewhat comfortable but I wonder why there is a need. Breakfast was okay but not great. The cable stopped working on the first day and was never fixed. This hotel was not worth over $600 for 3 nights. Maybe $350. The room was clean and comfortable. The interaction with the staff was good.

Family

10/10

Exceptional

20 Feb 2026

Debra

Clean room, nice place, some construction was going on down the hall however. Breakfast was awesome!

Partner

8/10

Excellent

17 Feb 2026

Ronnie

It was nice. The room was smaller than we expected, but nice. The folks at the front desk are very nice. The doorman was very polite and helpful. The location is about an 8min. walk From Broadway. Right next to the state Capitol.

Partner

6/10

Pleasant

16 Feb 2026

Nathan

Room was clean and updated. Hotel has a unique layout, as it used to be a motel, I believe, and still has some of those characteristics. It was loud at night due to the concrete walkway right outside our door. Breakfast area has a nice setup with great variety. Parking fees are annoying, but they are everywhere in this part of town. I would stay here again, but my expectations were a bit too high, possibly.

Leisure Family

10/10

Exceptional

16 Feb 2026

John

Clean room, friendly staff and great breakfast.

Partner

8/10

Excellent

15 Feb 2026

Cynthia

Room was clean. Housekeeping staff was very helpful. Breakfast area was clean and the food was great.

Friends_and_family Friends

4/10

Poor

14 Feb 2026

Davy

I looked at pictures before booking and when I got there it wasn’t anything unexpected.. first off it like a motel style the rooms are entered from outside.. the room was clean but it was just ok my wife absolutely hated the bed it was uncomfortable. The breakfast was the same everyday.. stopped going after the second morning of my four night stay.. I have to say they have a great staff everyone was great! But i would overall never stay there again..

Partner

10/10

Exceptional

12 Feb 2026

Sheri

The staff was amazing!

8/10

Excellent

09 Feb 2026

Diane

Great location- everything was nearby. Mrs. Gwen is a gem! Not super fancy but a decent breakfast and room.

4/10

Poor

06 Feb 2026

james

CUSTOMER BEWARE!!
I am still trying to receive a refund for overcharged parking. I noticed an excessive charge on my credit card statement and for the last three weeks have made numerous phone calls to both the hotel and PMC parking with no results. I am getting the “run-around.” I have a feeling they do this to all customers, hoping they don’t notice the excessive charge.

Business Self

2/10

Poor

03 Feb 2026

Eurie

The staff was rude

Self

10/10

Exceptional

31 Jan 2026

Andrew

I stayed in their newest building (Units ending 27 or higher, ex., I was in 428) and it was a really nice space, was clean and modern, bed was comfortable. The included breakfast on the 2nd floor was pretty similar to mid-tier hotel brands, I particularly enjoyed their bacon (not over or undercooked) and it was never close to running out of anything, the breakfast attendant was really on top of it. Front desk was kind during a very stressful time (Winter Storm Fern), valet was responsive. It was a really good experience and I would recommend it to others. Also super convenient to everything downtown, I had pizza at Roberta's a block away and BBQ at Puckett's two blocks away and they were both very good, easy walk to both.

8/10

Excellent

28 Jan 2026

Ben

Once I got over that this is a motel with some hotel amenities (valet, bar/restaurant), it was fine. The room looked new and was warm (stayed during ice storm). The staff was really great too. I didn’t love that any time a valet or housekeeping cart rolled by it sounded like a Sherman tank coming through the wall. But for the price it was fine.

10/10

Exceptional

28 Jan 2026

Mohamed

Clean establishment, courteous staff

Family

4/10

Poor

19 Jan 2026

Yuriy

the breakfast was not tasty and did not appear fresh. Watery eggs, old looking fruit. I also was mistaken for a vagrant on my way to check out and was told that I couldn't come into the lobby multiple times before the plain clothes hotel employee realized I was not the person they had issues with the previous night.

Friends_and_family Friends

2/10

Poor

16 Jan 2026

Nicole

the room had cockroaches in it and the bathroom door did not close due to a desk being in the way.

6/10

Pleasant

15 Jan 2026

Brandt

Tremendous Street noise

8/10

Excellent

13 Jan 2026

Terence

Clean

Leisure Self

10/10

Exceptional

10 Jan 2026

CRAIG

We had a great stay. The staff was very attentive, and our stay was very enjoyable. 2 thumbs up.

Leisure Family

2/10

Poor

05 Jan 2026

Luke

Poor customer service and untrustworthy! I was lied to and overcharged for parking. I called prior to booking to ask if they charge for parking. I was told they do not charge for parking. So I chose to book here instead of a hotel only 5 miles away where parking is free. Then when I arrived I was told I would be charged an outrageous amount per day for valet parking and that there was no self parking option. They told me to contact the manager by email, but I never received a reply or a resolution. I was forced to pay for parking access for two days, but instead of the amount they told me I would be charged, the actual bill to my credit card was even higher. I will never rebook at a hotel I can't trust with my credit card, and especially not one that lies just to get people to book.

6/10

Pleasant

04 Jan 2026

Richard

This is a no-frills hotel that shows its age. Water pressure was very low, and the plumbing made loud squealing noises during showers. Access to the elevator requires going outside the lobby, which felt inconvenient and somewhat unsafe. The bed frame was very squeaky, and sound traveled easily through the walls due to poor insulation. The restaurant/bar was empty with zero customers.

Partner

8/10

Excellent

02 Jan 2026

Christine

Clean, fabulous staff

Partner

8/10

Excellent

02 Jan 2026

Bill

Clean renovated facilty, downside was lead to believe valet was the only parking option. I registered with valet put a card on file , that card was not charged for valet , instead the hotel charged a card not authorized for valet without my permission, when i called them about the charge they said you left card for incidentals , i said no i left a different card for valet yall charged an unauthorized card for valet!! Get things straight with front desk before you get ripped off

Leisure Family

6/10

Pleasant

02 Jan 2026

Christopher

Breakfast was great, the room was on point, but the only down fall is, i was not told before i booked my room that there was valet parking and how much it was going to be.

8/10

Excellent

01 Jan 2026

Paul

Bathroom door was an interesting choice, could update the TVs

Leisure Partner

8/10

Excellent

01 Jan 2026

Kay

Great location

Friends_and_family Friends

8/10

Excellent

23 Dec 2025

Pam

Room left a little to be desired, but the staff was courteous, the included breakfast was good.

Leisure Friends

6/10

Pleasant

21 Dec 2025

Jeffrey

First, it is quite insulting to have an elevator in the lobby but make your guests use the outside elevator to get to their rooms. Our room keys did not work. After returning to the reception desk twice we were given another room. The rooms are so small I had to get into and out of bed by crawling from the foot of the bed. Bathroom was very outdated and had no door separation from vanity to tub area. Staff were not friendly. Won’t book again. That said, beds slept well.

Friends_and_family Family

10/10

Exceptional

20 Dec 2025

Angeline

The staff was very friendly and helpful. Great selection for breakfast, the beds were. comfortable, the roupdated. Short walking distance to broadway

4/10

Poor

20 Dec 2025

Cory

Good location but not that nice of a place

6/10

Pleasant

19 Dec 2025

Shannon

Didn't know the door was on the outside of the hotel, and no safe in room

Leisure Friends

8/10

Excellent

14 Dec 2025

Joseph

Property was average. Weekend front desk person was rude and didn’t like to be bothered. Lots of construction around the area, so it was a little noisy. Nothing the property can do about that. Website says free made to order breakfast, it’s a traditional hotel buffet. Property was average and what is to be expected for the price.

Leisure Family

8/10

Excellent

13 Dec 2025

Christine

Beds were comfortable. Can tell they are working to keep up condition of place. Not having a lobby elevator was difficult but at least our car was parked near the garage elevator. Bar was disappointing.

Partner

6/10

Pleasant

13 Dec 2025

MALCOLM

Everything was much as you expect for the price. Clean and utilitarian.

10/10

Exceptional

09 Dec 2025

Sarah

Great location!

Leisure Friends

6/10

Pleasant

08 Dec 2025

Jodie

convenient location with average amenities. Front desk staff were unfriendly and minimalist. Security and valet staff were much friendlier and helpful.

Business

8/10

Excellent

06 Dec 2025

Martin

The staff were very friendly and professional. Breakfast was very good. This is an older hotel which room doors open to the breezeway, this can lead to some concerns when other guests are noisy or are not considerate.

Leisure Partner

4/10

Poor

02 Dec 2025

Steele

The bed was awful, very hard and it felt more like a motel.

Leisure Self

6/10

Pleasant

27 Nov 2025

Stephanie

Bathroom door was a pain. Outside the room looked horrible inside was good. Only thing bad about our stay was the 50 kids on our floor drunk and knocking on our door at 3 am making such loud noises

Leisure

10/10

Exceptional

24 Nov 2025

Maggie

The perfect location to stay in Downtown Nashville. The staff was so friendly and always willing to help if we needed something! Will definitely stay here again during future trips back to Nashville.

Leisure Friends

10/10

Exceptional

24 Nov 2025

Jack

Guys parking my car we’re excellent!!!

Leisure Partner

8/10

Excellent

23 Nov 2025

Kayla

The staff was great. The rooms where clean and it’s very close to downtown.

Leisure Friends

8/10

Excellent

23 Nov 2025

Ryan

Rooms themselves were good. The exterior is a little run down, but better when you get into the rooms. Had to request housekeeping services, towels, etc. Overall, it was fine.

Leisure Friends

10/10

Exceptional

16 Nov 2025

Catherine

For a three star hotel, it was great. The location is super. Walking distance to almost everything! The valet parking @ $30 / night was a bonus.

10/10

Exceptional

15 Nov 2025

travis

Stay was great and the staff was wonderful.

10/10

Exceptional

14 Nov 2025

Christine

Awesome staff and clean property

6/10

Pleasant

13 Nov 2025

Ray

If I'm being honest. The staff was super friendly and the room was clean. However, the pictures don't really reflect the condition of the property. In addition, noise was very loud. You could hear everything through the walls - upstairs, downstairs, outside of your window. It was a little hard to sleep.

Leisure Partner

4/10

Poor

09 Nov 2025

Melody

Very noisy

8/10

Excellent

09 Nov 2025

Kenneth

Clean room, great breakfast and very friendly staff.

8/10

Excellent

08 Nov 2025

Alyssa

geeat staff, rooms were clean

Leisure Friends

2/10

Poor

06 Nov 2025

JoAnn

Security guard needed. Did not escort us to “the new outside elevator” for guests - as the indoor one was for staff only. We felt very unsafe late at night. Stairwells were not secure. Room was dated and beds were awful - hard and cheap. They use 1/2 pillows. Actual room was nothing like picture. Staff was friendly enough but annoyed despite me being very polite about situation. Only stayed arrival night because it was too late to get another hotel. Did not eat there. Probably good for young adults on budget that aren’t worried about safety and comfort as much. Location very close to nightlife but just far enough away to have lurking people in parking lot we had to walk through to get to new elevator

8/10

Excellent

06 Nov 2025

Stepney

The room was very clean and the staff were supper friendly and helpful. The only caveat was I wish there were more pictures of the “motel” versus hotel descriptions. So interesting to go through the parking lot to room and the concrete floors mean you hear every after midnight folks return to their rooms.

Business Partner

10/10

Exceptional

05 Nov 2025

John

Good food

Leisure Friends

8/10

Excellent

05 Nov 2025

Karena

Friendly staff, conveniently located

Leisure Family

10/10

Exceptional

03 Nov 2025

Mark

Staff was EXTREMELY nice from check in to checkout.

Self

2/10

Poor

02 Nov 2025

Krysten

Staff was so so incredibly rude and property is disgusting. Beds are springs with a cover. Absolutely do not recommend.

10/10

Exceptional

02 Nov 2025

Cameron

The room was spotless and the valet parking guys were the best

Leisure Friends

10/10

Exceptional

27 Oct 2025

Yvette C

Convenient location to Broadway and museums. Very nice staff, helpful.

Leisure Partner

2/10

Poor

24 Oct 2025

Alexia

its misadvertised. The place is a motel, at hotel prices. elevator is outdoors down an alley in the parking lot. Staff is incredibly unhelpful. Really not a safe place to stay.

Business_and_leisure

10/10

Exceptional

24 Oct 2025

Christopher

Good times. Maybe 9 minute walk to broadway

Leisure

8/10

Excellent

23 Oct 2025

Daiana

the hotel was clean and the staff was helpful and kind. A great value for Nashville.

Leisure Family

10/10

Exceptional

20 Oct 2025

Eric

Room was a little small but overall not bad for a night or two. I would stay again.

Partner

6/10

Pleasant

19 Oct 2025

Antwane

The bathroom door didn’t close and open was off track

Leisure Self

6/10

Pleasant

17 Oct 2025

Norma

The property is old. The walls are paper thin. The hallways are old and not nice at all.

Leisure Family

10/10

Exceptional

17 Oct 2025

phina

Breakfast was good , the room was clean

Leisure Partner

4/10

Poor

15 Oct 2025

Kara

The photos this property uses in advertising did not match the room we had. We knew when we walked up to the room and saw the dingy curtains that this was not going to be a great stay. The sheets and towels were stained and the lowest quality possible. The location was nice and the staff were nice, and that's about the end of the positives. There were hairs in the shower and on the shower curtain. I would not stay here again, but it was ok for one night.

Leisure Family

6/10

Pleasant

14 Oct 2025

Jasmin

The pictures are very different from in person view. The positives first. The staff were very friendly. The breakfast was good eggs, bacon, sausages and pancakes. For the very outdated construction of the building it was clean. The room was clean. I did notice cameras in the hallways. Don’t know if they were operational but they were there.
The building was repurposed and outdated. Only one elevator on the outside was accessible. One working ice machine was on the four floor
This property is a 10 min walk to Broadway. The walk coming back is inclined

Leisure Friends

10/10

Exceptional

12 Oct 2025

Libby

Convenient location for downtown Nashville. Room was clean. Breakfast choices were adequate.

Leisure Partner

2/10

Poor

12 Oct 2025

Anna

Looks nothing like the pictures

Leisure Partner

10/10

Exceptional

10 Oct 2025

Eric

Room was clean and updated, provided breakfast was good, valet parking price and convenience was worth it. Will look at staying again.

Leisure Partner

6/10

Pleasant

08 Oct 2025

Amberly

Old motel that got a facelift

Looks like it was a run down motel that got a nice remodel. It is set up more like a motel and is not in the best part of town. Wouldn’t recommend a woman staying here alone. However, staff were very kind and helpful and it was clean. Pillows weren’t great and bed squeaked every time you moved.

8/10

Excellent

06 Oct 2025

Dawn

Clean and parking

Leisure Friends

2/10

Poor

04 Oct 2025

Jessie

Don’t ever use Expedia. Our room was so small, we couldn’t even walk around without bumping into each other and furniture. The bathroom didn’t have its own door. It was just a sliding door outside the sink. We hated it, so we went to check out the next day, but because we booked through Expedia, the hotel said we couldn’t just cancel the next two days. Sure enough- Expedia charged us for three days, even though we only stayed one, and good luck trying to get ahold of anyone at Expedia to take the charge off. We should have learned our lesson when we stayed at a hotel in Myrtle Beach. The room was dirty, and we asked to upgrade it, but because we booked through Expedia, the staff said they couldn’t help us. Lesson- NEVER use Expedia.

Leisure Partner

4/10

Poor

04 Oct 2025

Jesse

Found a large cockroach our second night in our room.

Leisure Partner

8/10

Excellent

03 Oct 2025

Cory

Breakfast was great!

Friends_and_family Family

10/10

Exceptional

02 Oct 2025

lisa

Great location. Great staff ! Room comfortable

Partner

6/10

Pleasant

28 Sep 2025

jordan

hotel room did not reflect the pictures online. seemed to be an addition onto the main hotel, rooms were more like a motel in size. parking was over $30 per night.

Leisure Family

10/10

Exceptional

28 Sep 2025

Alexandru

Good

Leisure Self

2/10

Poor

26 Sep 2025

Robert

My room is the closest to the elevator . Bad

2/10

Poor

26 Sep 2025

Donald

Motel 6 at best. Very stark room bathroom barn door would not close stayed at least 2” open. Water pressure and temperature horrible. Way too costly for what it is. At &300+ a night parking extra is a joke. I’d never recommend this place to my enemies. Like I said morel 6 would be better.

Friends_and_family Friends

8/10

Excellent

25 Sep 2025

Chaz

7 out of 10

2/10

Poor

23 Sep 2025

Bob

Lousy property....I left and cancelled my reservation. Didn't even stay one night. Very disappointed with your recommendation.

8/10

Excellent

22 Sep 2025

Danielle

The staff were friendly and the valet was very accommodating with our oversized truck.

Leisure Partner

4/10

Poor

21 Sep 2025

Danielle

The good things about this property were, that the room was clean and tidy. The small bar has an excellent bartender who makes the best Bloody Mary. The stage for music is very small, everything here is small. Breakfast was good.
Our biggest issue was that the room was WAY smaller than the pictures look in the listing. Also while my vehicle was in valet parking it was moved a few times by them even though I never took it out. The water pressure in the shower was poor. Not the worst hotel but I just wish the pictures were more accurate to what the place actually looks like.

Leisure Friends

10/10

Exceptional

17 Sep 2025

Keela

Nice staff, nice room & great location

Leisure Family_with_children

4/10

Poor

15 Sep 2025

Mickey

1st and formost, we get there and are informed that it is Valet Parking ONLY & a RIDICULOUS FEE OF $30 Per night!!! Secondly, The Bed was HORRIBLE!!!! I have slept on softer concrete!!! Lastly, It looks NOTHING like any of the pictures to represent it. It was a Motel (Room entrances was on the exterior) and NOT a Hotel The only good thing about it was the staff. They were super nice and treated us with the utmost respect.

8/10

Excellent

15 Sep 2025

Roger

It feels like an upscale red roof inn.

Leisure Partner

10/10

Exceptional

12 Sep 2025

Loretta

Check in and out was easy. Staff was friendly.

Leisure Family_with_children

6/10

Pleasant

11 Sep 2025

melissa

I was really surprised at this property. It’s listed as a hotel but really it’s a motel that’s been renovated. You enter the rooms from outside the building, which wasn’t what we were expecting since that featured photos don’t clearly make that known.

Also, the customer service was motel-level as well. Not that the people were rude per se, but our first couple of experiences were off-putting, unprofessional, and even, a little abrasive.

Yes, you save some money comparatively to the surrounding hotels, and it is in a very walkable location, but I wouldn’t stay there again. I’d pay the extra $100 to stay somewhere else. Although the room was seemingly clean, when they came to freshen up the room the second night, no one made the beds, nor did they provide enough washcloths, and towels in the restocking.

It may not seem like a big deal but when you were paying $270 a night, things like that matter.

Leisure Family