Name: Residence Inn By Marriott Hartford/Windsor
Address: 100 Dunfey Ln, Windsor, 6095, US

6/10

Pleasant

01 Aug 2026

Michelle

The room itself was nice and clean but the air conditioning didn’t work. We were moved to a new room only to find out the air conditioner didn’t work in the new room either. If you’re moving someone due to broken A/C maybe make sure the A/C works in the new room. It seems the staff would have offered to help us move a 3rd time. By then we were too tired to drag our stuff to a 3rd location. We shouldn’t have been charged for that night. It was 95 degrees outside and at least that in the room. The grounds were overrun by parties - which we are used to happening at hotels with pools near sports venues - but the staff was very inconsistent in rule enforcement. Some parties seemed to be held to more strict standards than others. I usually choose Marriott but this was a disappointing experience.

4/10

Poor

29 Jul 2026

Vadya

This place needs improvement. Room smelled horrible….i suspect old pet urine in carpets….asked for room to be recleaned and deodorized by day 2 because of smell. Nothing really helped but leaving windows n doors open. Extenuating circumstances prevented us moving to another room (and we simply used the room for sleeping)…we just bared with it.

Rooms was spacious and loft style room is ideal for privacy of you have kids traveling with you. Kitchen was well equipped, parking was good, and location is right off I-91 which was also ideal.

Front desk Staff friendliness was meh. They should definitely work on customer service skills. Also, stayed for 5 days…trash collection and housekeeping happened once…😬

10/10

Exceptional

18 Jul 2026

Maria

The clean room everything was beautiful and set the people the Customer Service the breakfast was excellent. The stay overall was great. Stay there again.

Family

8/10

Excellent

16 Jul 2026

Stephen

Great place, but don't let the employees walk around the property smoking butts. Gross

2/10

Poor

15 Jul 2026

Christiana

The room we were put in smelled horrible, and the kitchen wasn’t clean. We don’t know where the smell was coming from, but we couldn’t stay in that room. They had no other rooms available, so the staff was very helpful in refunding our money.

Partner

6/10

Pleasant

15 Jul 2026

Paul

Two issues that effected our stay

1. The unit door was terribly difficult to open. The latch would not open with quite significant force being applied. This was true entering and exiting. At times we were concerned we might not be able to get out!

2. This was annoying but funny. After arriving and getting settled in for a 1/2 hour, we decided to hit the bed. After getting comfortable, there was a knock in the door, 3-5 raps. I responded, “we’re in here, occupied”. Not the person unlocked the door and started to enter anyway! As we were in bed, this felt quite a violation of privacy and was momentarily scary. I yelled again, and the door was closed.

After another minute, the person knocked loudly again. I responded, coming”!!! I had to get dressed before opening the door tp see what was this all about. While dressing, yet another knock! Now we’re worried that something is seriously wrong. I yell again, I’m coming!
Finally I get to the door, open it, to find a young man, perhaps early 20’s, who reached out to hand me a dish towel, and the parting words, “have a blessed day”!

Really? All that for a dish towel?? Very bizarre, inappropriate, and created both a laugh and interrupted intimate moment.

Partner

10/10

Exceptional

12 Jul 2026

Lisa

Everything was perfect

Partner

8/10

Excellent

10 Jul 2026

Sharee

False advertising, there's no basketball court

Partner

10/10

Exceptional

07 Jun 2026

moises

clean room friendly staff quiet stay

Self

10/10

Exceptional

29 May 2026

Hank

Great and clean . Easy in and out stay

Self

2/10

Poor

18 May 2026

Rebecca

The room was not clean upon our arrival. The window in the room, which was located on the first floor, was left open. The pull-out sofa had a blood stain on the mattress, and there was hair in the bed.

When we requested additional sheets, the replacement sheets provided were also torn. We spoke with the staff at the front desk multiple times, but they were not helpful or sympathetic regarding the condition of the room. We explained that we were traveling with children and that these conditions were not appropriate for anyone, especially a family with children.

We were scheduled to stay for two nights for a dance competition. Due to the late hour and the lack of available rooms elsewhere, we had no choice but to stay the first night. I requested to speak with a manager and asked for something to be done regarding the situation, but the front desk employee stated he could not provide the manager’s contact information and would only relay the message.

I informed the staff that we would not be staying the second night and asked not to be charged for that day. I also requested a discount or accommodation for the first night due to the unacceptable conditions and the hardship we experienced. The employee was rude and stated there was nothing he could do.

I currently have a $900 charge on my account, including a $500 deposit that I have been disputing with the hotel. The entire experience was horrendous, and I will be escalating

Family_with_children

4/10

Poor

18 May 2026

Jennifer

We stayed there for 1 night and checked in late because we were at a competition all day long. The room was very outdated- old furniture- the couch actually had rips in it. Like cat scratches. The bathroom needed updating- shower had brown stains and the toilet was very weak along with needing fresh paint and the floors needed cleaning. The bed wasn’t comfortable and the pillows were old. I’m so glad we brought some of our own bedding! The room was extremely hot and I couldn’t adjust the temperature. We had to leave early in the morning so thankfully we didn’t spend much time in the room. I would never stay there again and the price I was charged was ridiculous. In addition to having to pay for parking.

Friends_and_family Family

10/10

Exceptional

16 May 2026

Milton

Great place great value

Family_with_children

8/10

Excellent

14 May 2026

Margret

no hair conditioner

short breakfast hours 6-9 am sharp, ran out of coffee quickly and milk was old, in room coffee teabags did not make drinkable coffee. Have a laundry room.

10/10

Exceptional

11 May 2026

marci

Room was clean staff very helpful and courteous
Very homelike
Breakfast was very good and the grounds were well kept

Self

10/10

Exceptional

03 May 2026

Janay

This was a very pleasant experience. I travel often for work and personal. The grounds look like a townhouse or condo development. Staff was accommodating, room was clean, well kept like a nice studio apartment. Full breakfast basic but good. The only things concerning was the room was on the second level of the townhouse, no elevator. This should have been better communicated also they require a $500 deposit which apparently They send notice via an email sometime before you visit.

Self

10/10

Exceptional

30 Apr 2026

Mark

This is a wonderful place to bring the family on a vacation. It has beautiful outdoor swimming pool open grounds with sliders opening to the outside so you can enjoy the open grounds. It is a wooded residential area and convenient (by the near by highway) to anywhere you want to go.

I stayed for over 2 months for buisness and wished I was with my family to fully enjoy this lovely hotel.

Self

8/10

Excellent

27 Apr 2026

Shirece

It was a pretty good stay

10/10

Exceptional

20 Apr 2026

Deb

Good breakfast. Rooms were spacious and bed comfortable.

Family

4/10

Poor

14 Apr 2026

kristen

Ok

Partner

8/10

Excellent

14 Apr 2026

Deborah

Breakfast was great! But the room was lacking. The door to the closet was broken and not functioning. The cabinets and stove in the kitchen were very dirty, greasy prints on the cabinet doors. Microwave had filthy streaks like someone took 2 seconds to smear over it.

Friends_and_family Family

8/10

Excellent

13 Apr 2026

Candy

Room was clean. Bed was very comfortable. Kitchen had all that was needed for an extended stay.

Partner

8/10

Excellent

13 Apr 2026

Trilochan

Good breakfast options

Self

10/10

Exceptional

13 Apr 2026

Breana

We enjoyed our stay. The room was clean and very spacious.

Family

10/10

Exceptional

12 Apr 2026

Margaret

It was a quiet place to stay. Easy to get to.

10/10

Exceptional

10 Apr 2026

Marie M

Great breakfast menu with many options

Partner

8/10

Excellent

10 Apr 2026

Marie M

Friendly staff. Delicious breakfast with diverse choices for any diet.

Partner

4/10

Poor

08 Apr 2026

delon

Dont like the smell of the room at all!!!

Partner

6/10

Pleasant

01 Apr 2026

Sotirios

Older property in need of updating. Better single ply toilet paper could be invested. Otherwise, room size very good. Complete efficiency kitchen good. Extended later check out greatly appreciated.

Friends_and_family Family

10/10

Exceptional

31 Mar 2026

George

clean and well run

Self

8/10

Excellent

29 Mar 2026

Jason

It’s a perfectly adequate and reasonable breakfast provided by an attentive staff in a clean environment.

Self

2/10

Poor

27 Mar 2026

Anthony

My room stunk and the bathroom wasn’t really cleaned. Got my own spray to spray down the room and make it smell half way decent. Would not stay there again…

Self

10/10

Exceptional

25 Mar 2026

JESSE

Pet friendly, the staff are all extremely helpful very nice there's a small walking trail behind the hotel and the property itself is an incredible condition you can tell these people really take pride in the hotel and it shows I would get more than five stars but there's only five to give

2/10

Poor

20 Mar 2026

Mlungisi

The managers were racially profiling

2/10

Poor

12 Mar 2026

Shelliann

Room was very dirty and smells like someone used the bathroom before we checked in. I would never booked again, no 1 came to take out trash from the room.

Partner

6/10

Pleasant

11 Mar 2026

Mark

Dumpsters are picked up at 1:30 am. Don’t except a room near the dumpsters if you want to sleep. There are no dressers with drawers so if you’re planning a long stay with a bit of clothing you can use the oversized bathroom vanity which works ok. Unless you get stuck in an ADA room where the venity is removed. The ADA rooms are terrible storage and make using the kitchen much less convenient.

It could be a nice place but needs an interior redesign to make it better functional as an extended stay option. There are other residents inns in the Hartford area with better convenience as an extended stay option.

Self

2/10

Poor

08 Mar 2026

James

They put a $637.00 hold on my card for a $157.00 room I already paid on Hotels.com. They said it was because it’s the weekend. But to put a hold for four times what the room goes for is excessive. Never staying here again.

Partner

10/10

Exceptional

07 Mar 2026

rahul

I had an absolutely wonderful experience at this hotel and cannot recommend it enough. From the moment I arrived, everything was excellent. The rooms were clean and comfortable, and the overall atmosphere was perfect for a relaxing getaway.
The highlight of my stay was definitely the breakfast. It was truly awesome with a great variety of fresh options. A special thank you to the lady who prepared the breakfast; her hospitality was outstanding. She was so kind and attentive, making sure everything was perfect and making me feel right at home. It is rare to find such genuine warmth and high-quality service.
If you are looking for a place with great amenities and top-notch hospitality, this is it. I will definitely be staying here again!

Partner

8/10

Excellent

05 Mar 2026

Samantha

The staff was excellent. The room needed sheets for the spare sofa bed and toilet paper was needed. Spacious rooms. Saturday breakfast was good. Would have like to seen more fruit options.

Friends_and_family Friends

10/10

Exceptional

05 Mar 2026

Stacy

Always have a great stay at this place. Customer service stands out compared to other places in the area.

Self

10/10

Exceptional

05 Mar 2026

Stacy

Great, quiet place to stay. There’s a woman who did breakfast Thurs-Mon and she is ray of sunshine. I’ll stay again just to see her to start my day.

Self

10/10

Exceptional

28 Feb 2026

Jessica

The room was beautiful, and everyone was incredibly friendly. Breakfast was very good and well stocked and taken care of

Friends_and_family Family

8/10

Excellent

28 Feb 2026

Amanda

Spacious room, great amenities, great breakfast

10/10

Exceptional

24 Feb 2026

James

The only thing missing was a chocolate on my pillow. Very pleased.

10/10

Exceptional

22 Feb 2026

Stephen

Good; clean room

Partner

8/10

Excellent

18 Feb 2026

Timothy

5 nights and never saw housekeeping. After 3 nights I called for clean sheet & towels. Someone knocked at the door & handed me fresh towels. Bedding was never changed.

Self

2/10

Poor

10 Feb 2026

Branden

The room was out dated, had a slight odor to it. The bed sheets clearly showed wear could use replacement. And bathtub had mold on the caulk.

10/10

Exceptional

08 Feb 2026

Angelo

Clean room, good breakfast buffet, easy access to the highway. With a gas station and convenient store nearby made for a less stressful trip.

Leisure Partner

6/10

Pleasant

03 Feb 2026

Joann

Room was decent. Terrible check in experience.

Friends_and_family Family

10/10

Exceptional

25 Jan 2026

Gina

Exceeded all expectations! The staff were incredibly welcoming, the service was seamless, and my room was spotless and comfortable. 10/10 would stay again!

Leisure Family

10/10

Exceptional

19 Jan 2026

Amy

Would definitely stay there again.

10/10

Exceptional

19 Jan 2026

Dede

Incredible 2 bedroom loft, very clean and comfortable!

Friends_and_family Family

10/10

Exceptional

11 Jan 2026

Emilia

The size of the loft was very spacious very accommodating. Will definite visit again

Business Family

10/10

Exceptional

07 Jan 2026

Alisa

From the moment I arrived, I could tell the Residence Inn Windsor staff was exceptional! I was greeted warmly, accommodated entirely and the rooms were big and spacious. Further, I had cleaning service every day! A hidden jewel of a hotel 5 minutes away from Bradley Airport. I'll definitely stay there again.

Self

10/10

Exceptional

07 Jan 2026

Rebecca

Room was great!

Leisure Family

2/10

Poor

04 Jan 2026

Tameka

I had the worse exoerience ever. Outside of the many complaints placed regarding housekeeling, the constant clogging of the bathroom sink and bathtub. The AGM Mike canceled my second reservation without explanation. When i asked, i was met with rude and dismissive customer service. The AGM lied about there being a 48 hour reentry policy for the property. When asked to see the policy he refused and called the police on me. He abused his power and weaponized the police against ne vecause i am a black woman. Completely disgusting behavior. The ,

Friends_and_family Family

4/10

Poor

01 Jan 2026

Joseph

The trash was never emptied in my room and used wash clothes were still hanging in the shower. Doesn’t exactly inspire confidence in the cleanliness of the rest of the space.

Business Self

10/10

Exceptional

25 Dec 2025

Aimee

The room was very spacious, with a separate downstairs master suite and upstairs loft bedroom/bath. The staff was very accommodating to any need we had and checked on us throughout our stay. Our only \"complaint\" was that the breakfast was either soggy or hars but they did have a wide selection. We would definitely stay again with our family.

Friends_and_family Family

10/10

Exceptional

24 Dec 2025

Tyrine

Very clean and private

10/10

Exceptional

24 Dec 2025

Tyrine

Beautiful property, clean, spacious and quiet. Make sure you read all of the terms there’s a lot of fees attached , $10 parking fee per day $100 cleaning fee $200 deposit hold.

Leisure Family

10/10

Exceptional

23 Dec 2025

Tyrine

Hale was pretty rude

10/10

Exceptional

21 Dec 2025

James

Very nice clean place with friendly staff.

Business_and_leisure Self

8/10

Excellent

15 Dec 2025

Ronald J

yes and yes room was spacious and clean staff very helpfull and friendly very impressed with breakfast buffet will defiantly not hesitate to stay at a Marriot residence inn again

Partner

10/10

Exceptional

15 Dec 2025

Clifton

What stood out most was the $500 deposit required at check-in. I've never been more insulted in 51 years of doing business with hotels. I have reserved rooms with you at least 4 times this year with travelers. NEVER AGAIN! NO Marriott is worth this outrageous deposit, especially when the Hampton Inn is affordable. Thank you for making my decision to go with Hilton.

Business

8/10

Excellent

15 Dec 2025

Joyce

Room was ok but the bedding was horrible!! Sheets looked dingy and had a smell which triggered my allergies. They didn’t look like they were changed. They had an order! I won’t be coming back.

10/10

Exceptional

14 Dec 2025

Lisa

Easy check in, spacious room

Self

8/10

Excellent

14 Dec 2025

Timothy

Toilet had not been cleaned properly

Business Self

10/10

Exceptional

13 Dec 2025

Zita

Clean room, helpful staff

Leisure

6/10

Pleasant

10 Dec 2025

Jill

Suggestion to serve hot/warm food. And make food and condiments are continuously filled

Partner

10/10

Exceptional

30 Nov 2025

Stephen

The room was clean spacious just what we needed for pur family for Thanksgiving. Made our day extra special

Leisure Family

10/10

Exceptional

28 Nov 2025

Beverly

Overall the unit was clean and very comfortable. The kitchen was functional, but did lack some basic equipment such as eating utensils.

The staff was friendly, attentive, and helpful.

The property grounds was well kept.

Friends_and_family Friends

6/10

Pleasant

23 Nov 2025

ERIKA

En cuestión de limpieza de la habitación, la considere deficiente. Y en el desayuno poco agradable.

Business

10/10

Exceptional

21 Nov 2025

Kevin

Staff is great

Business

10/10

Exceptional

19 Nov 2025

Santosh

Clean, spacious room. Excellent service. Good breakfast

Business Self

10/10

Exceptional

18 Nov 2025

Charlene

Was able to use oven.

10/10

Exceptional

16 Nov 2025

Dean

Staff was wonderful, the room was impeccable and fully stocked as if I was at home. Incredibly clean and pleanty of space in the room.
I wish I had booked an additional night.
Thank you for a great experience.

Leisure Friends

8/10

Excellent

15 Nov 2025

Alexia

Room was clean, plenty of amenities, super friendly staff!

Partner

2/10

Poor

12 Nov 2025

codlyn

This is a very outdated Marriott the room was not cleanded to the standard of other 11 Marriotts I've stayed at this year when asked to have sum1 come cleaners was told no maid services after hours couldn't even bring clean Towels to me. Felt like i stayed at a Motel 6 not a Marriott!!

Leisure Family

8/10

Excellent

10 Nov 2025

Nina

We had a good stay here for the weekend. The room and lobby were clean and the front desk staff was friendly. The area around the buildings and the parking lot were clean and quiet as well. Our room smelled a bit lived in though. I felt like I could smell the guests before us which wasn’t great. It didn't stink but needed to be freshened up. This was good for the price.

Leisure Family

10/10

Exceptional

10 Nov 2025

Moshood

Quiet ambience, Cleanliness and comfort.

Self

8/10

Excellent

05 Nov 2025

Dakar

Great room with comfortable beds.

Leisure Family

10/10

Exceptional

03 Nov 2025

Jennifer

Clean, friendly, great location

6/10

Pleasant

26 Oct 2025

Anthony

Overall, the room wasn't bad. My buddy and I were pleased.

Positives:

The room was large enough.
The couch was comfy enough

Having an oven, microwave, fridge, and more was really nice.

Friendly staff

The not as positives:

The couch bed was a bit tough to sleep on

Some closer restaurants would be nice

Lighting over the bed would have been nice as the lighting on the bed side of the room was much more dull than the entrance side.

There was a pretty large spider hanging out in the sink.

Wifi would drop every couple of minutes.

Overall, I don't think the room was too bad. The only thing that would make me reconsider would be the poor wifi. It was hard to even look up other restaurants as the Wi-Fi would either drag and lock up or disconnect. I have been here before as my girlfriend and I used it as a nice little getaway and didn't have issues before, so I'll take this as a one off situation.

Bed was comfy and usually I have a tough time falling asleep. I don't have this here. Most of the time, things were pretty quiet. The only time I had any issue was someone had a pet and I could hear it running around at midnight. I swear it had like 100 legs.

Breakfast was alright. First day we got there at 830 and there was no silverware and things were cold. We did go at 6 on other days and the food was good enough for us.

Everything else was pretty clean. We both have a habit of inspecting the room when we walk in and outside of a rogue hair.

Leisure Friends

10/10

Exceptional

22 Oct 2025

Ashley

Perfect

10/10

Exceptional

19 Oct 2025

Kathleen

Kitchen was adequate, enough for what we needed. We never did have cleaning services. We had to request it at the front desk and then they came when we were just ready to take showers. They did come with clean towels the night before we left.

Friends_and_family Family

2/10

Poor

19 Oct 2025

Danielle

Our experience at this property was extremely disappointing. Despite booking over 15 rooms, the staff treated our group as if we were an inconvenience. Families were hung up on when requesting basic items like bedding, one reservation was even canceled without explanation, and concerns about the cleanliness of the rooms were met with hostility and accusations rather than solutions. It’s hard to believe this hotel operates under the Marriott brand—customer service here is severely lacking. I would strongly recommend avoiding this property.

4/10

Poor

13 Oct 2025

Andrew

We were placed in a handicap accessible room yet the shower head didnt work properly. Shower line leaked and shower head kept sliding down. Lip stick stain on comforter. Staff was quick to provide new sheets when asked. Good service, bad room.

Leisure Family_with_children

10/10

Exceptional

13 Oct 2025

Werner

Everything as expected

Laundry and Kitchen perfect

Business

8/10

Excellent

08 Oct 2025

Marc

Check in with Michael was courteous and efficient.
The property is showing it's age.

Self

6/10

Pleasant

28 Sep 2025

AnnMarie

The property and room were fine but not worth the amount we had to pay. Plus why are they charging for parking?

Leisure Family

6/10

Pleasant

25 Sep 2025

Richard

Convenient location with the room service needs wo

Had to ask twice to get the room serviced. It was suppose to be every two days. I had to get towels on day 3 and ask for a service. When the room was serviced the soap bar was not replaced or a new one left. The hand towels were not replaced and when I went to the front desk they didn't have any. The for have not been vacuumed in 6 days.

Friends_and_family Family

10/10

Exceptional

07 Sep 2025

Verified traveler

EVERYTHING GREAT EXCEPT PARKING

Everything is great here, but why do you charge for parking????

Friends_and_family Family

8/10

Excellent

02 Sep 2025

Solomon

Great property for family

Leisure Friends

10/10

Exceptional

02 Sep 2025

Linda

The staff exceeded my expectations. They were helpful and very nice.

Leisure Family

10/10

Exceptional

01 Sep 2025

Paula

Large kitchen, pet friendly

Leisure Family_with_children

6/10

Pleasant

26 Aug 2025

Erin

Our room was clean but smelled musty. The staff were very friendly.

4/10

Poor

25 Aug 2025

Calvin

The room had a horrible smell. The bathroom floor seemed pitted and dirty along with the shower. The shower head had soap scum and appeared not to have been cleaned for a while.

Leisure Self

6/10

Pleasant

23 Aug 2025

Wayne

Apartment/Condo style layout of the units are unique and nice. Assistant General Manager Agatha is very mean spirited and NOT nice 😕

Leisure Family_with_children

8/10

Excellent

08 Aug 2025

Chantell

.