Name: Candlewood Suites Windsor Locks Bradley Arpt IHG
Address: 149 Ella Grasso Turnpike, Windsor Locks, 06096, US

6/10

Pleasant

03 Aug 2026

Dianna

I was not aware they would be under construction. None of the amenities were available. Not a great experience.

8/10

Excellent

01 Aug 2026

Meaghan

it would be nice if this place had complimentary breakfast even if it was a cold breakfast like yogurt, fruit, bagels, muffins just something to grab with your coffee

4/10

Poor

01 Aug 2026

Elliott

I had a king room for disabled people, and I wish I had better things to report. The check in staff was very friendly and helpful, the room was spacious with a full kitchen and plates/bowls for use, they met my accommodation, and the bed was comfortable… however, the hotel itself is in questionable condition, and I was welcomed in my shower to hair, and a spot of blood and … bodily hair on the toilet. It was obvious it had not been cleaned. I am immunocompromised, and this really creeped me out. I didn’t sit on the toilet seat at all. There was a small convenience store in the lobby, for which you have to pay at the front desk; when I needed to do so, however, the only person at the desk was busy checking in a line of separate parties filling the lobby. This is not the fault of the employee but of an inefficient system. The hotel had a strong smell from carpet deodorizer and of fresh cut wood from renovation, and the air conditioner in my room smelled moldy as well. My friend was staying in another nearby hotel and I was tempted to just go stay with her instead, but I am the kind of person who is too shy to raise a fuss. So, some okay things, but a really disturbing issue that I wonder how frequently that is - I would proceed with caution.

4/10

Poor

01 Aug 2026

Bernadette

My recent stay was disappointing due to the poor customer service at the front desk. The individual who assisted me had an unprofessional and discourteous attitude throughout our interaction. Rather than being welcoming or helpful, they came across as dismissive and uninterested in addressing my concerns. A guest's first impression of a hotel often begins at the front desk, and unfortunately, this experience did not reflect the level of hospitality I expected. I hope this feedback is taken seriously and used as an opportunity to improve customer service and staff professionalism.

2/10

Poor

30 Jul 2026

Deborah

Even tho this hotel was being renovated, that's no excuse for the condition of my room - an unhealthy, horrible mess. My room's \"new\" lvm flooring was covered with debris. It had not been vacuumed.
The worst of it was the BED BUGS AND LICE in the bedding and all over the mattress fabric. Do not stay here. Sleep in your car instead! It's not worth it.

10/10

Exceptional

27 Jul 2026

Allison

One night stay.

10/10

Exceptional

27 Jul 2026

Meaghan

comdortbLe, clean, quiet, friendly

8/10

Excellent

27 Jul 2026

Nate

👍 👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍

8/10

Excellent

27 Jul 2026

Brianna

The room was clean. Very close to the airport. They provided a shuttle when we landed at 11:45 PM. We called the property and they sent us shuttle right over for us. Easy stay! The property is under construction currently.

8/10

Excellent

24 Jul 2026

Harold

Very quiet

10/10

Exceptional

22 Jul 2026

KIANE

.

8/10

Excellent

22 Jul 2026

Keith

The room and staff were excellent.

4/10

Poor

20 Jul 2026

yoandri

tienen que cambiar la cama esa cama too vieja y poner tv moderna y arreglar el wifi que no sirve

10/10

Exceptional

19 Jul 2026

Kenya

I love being here. I just wish it was closer to the venue I was going to. Also I wish you could switch reservations between hotels but I can guess why not.

Self

6/10

Pleasant

16 Jul 2026

Debbie

Too much construction; rooms were good but property wasn’t enjoyable

8/10

Excellent

13 Jul 2026

Drew

Was currently in the middle of a remodel but was still kept clean.

Self

6/10

Pleasant

13 Jul 2026

Richard

The room smelled like cigarette smoke. The clerk didn’t get me on the shuttle list for the next morning. Paid a premium price for an (at best) average room.

Partner

10/10

Exceptional

12 Jul 2026

Dawn

Absolute gem. Was not expecting this much bang for the buck. Very clean, spacious room, comfy desk and side chairs. Nice mattress. So convenient to airport and the airport shuttle was very punctual.

Self

10/10

Exceptional

12 Jul 2026

Nancy

The hotel was clean bed was comfortable.

Pet

10/10

Exceptional

11 Jul 2026

Anthony

Everything you could need for a hotel stay was there. Front desk staff was helpful at all hours of the day. Place is getting a facelift, but a nonissue for me

Pet

8/10

Excellent

11 Jul 2026

Sue

Outdated. Comfortable beds. Pool was closed for maintenance.

Partner

10/10

Exceptional

04 Jul 2026

Roxan

Everything prefect…they just need an ICE MACHINE

Self

4/10

Poor

03 Jul 2026

Anthony

We stayed at unfortunate time as they’re doing construction to the hotel. A lot of noise and debris, laundry and fitness room had some out of order. Pool was out of order as well.

Friends_and_family Family

8/10

Excellent

02 Jul 2026

John

Close your airport with very reliable shuttle service. Clean rooms

Family

4/10

Poor

30 Jun 2026

MONICA

The main reason I like Candleweod suites is that their beds and pillows are the most comfortable. However, this time when I booked there was no mention of the amount of renovations happening. There was no pool, the amount of noise from hammering and squeaky wheels from the carts woke me up at very early hours. My door had to fixed three times. There was no helpful compensation or barely an acknowledgment of all the issues. There was no orange cones around the deep potholes around the property. At night you can’t see them until it’s too late. I had stayed here 5 times and each time got worse. Hopefully this place can get it together. However, I doubt I will try again.

Self

8/10

Excellent

29 Jun 2026

William

Clean room

10/10

Exceptional

28 Jun 2026

TYRELL WESTON

Location excellent with restaurants close by. Rooms comfortable except for pillows.

Self

10/10

Exceptional

28 Jun 2026

James

Very convenient to the airport. We took an early morning free shuttle from the hotel to the airport, and left the car at the hotel for four days for a small daily charge.

Partner

6/10

Pleasant

27 Jun 2026

Barbara

The hotel is in need of serious renovation

Family_with_children

4/10

Poor

23 Jun 2026

Sarah

Our floors was super loud. I think because there was no carpeting every single sound echoed really loudly. We were in the middle queen single suite. Bed was ok.

6/10

Pleasant

23 Jun 2026

Marie M

It was clean. There was a burnt smell from the HVAC system and the smoke alarm kept going off. When I called the front desk, they told me they will inform the maintenance staff in the morning.

Partner

8/10

Excellent

20 Jun 2026

Bert

Good hotel, friendly and helpful staff, close to Airport. Comfortable bed. Clean bathroom and good shower.

Partner

6/10

Pleasant

16 Jun 2026

danielle

This hotel was under renovation- do not book until you ask if they are still under renovation.
no carpets on the floors in hallway, elevator a mess. Loud tv when you come in across from the check in desk blasting Fox News. The first room I entered smelled like it had been cleaned with institutional grade epoxy and bleach. The next room was slightly better so I opened a window- I was visiting a client and didn’t need anything fancy yes but yikes. Iron and ironing board from 1979.
Nice things-
The lobby smelled good.
The pillows were nice and new.

10/10

Exceptional

16 Jun 2026

Ellen

I have stayed at this property several ti.es over the past 2 years and as always staff was very helpful and pleasant. Property is currently undergoing remodeling it was still overall clean.

Self

10/10

Exceptional

15 Jun 2026

Matthew

Great amount of space and kitchen for the price

Partner

8/10

Excellent

11 Jun 2026

David

The place was very clean and more than expected as it came with a kitchenette. They are in the middle of renovations, so some of the areas were under construction, which we understood.
Also the streaming on the tv kept cutting out. Overall we were pleased, bed super comfortable, though I ordered king and got a queen size.

Partner

4/10

Poor

06 Jun 2026

Peggy

We picked this hotel because it had a pool which we wanted for our granddaughter but the pool was closed for a do over.
Remolding was happening also on our hall. Very unsightly.
Note on sink said “ cleanliness important to us, we will clean your room and provide towels once a week”. That is not enough for us considering we paid $400 for 2 nights
The shuttle to airport was great so that was a plus. Also the bed was clean and comfortable.

Friends_and_family Family

4/10

Poor

06 Jun 2026

John

There were no signs at the entrance identifying the building as a hotel, even though that was where Google Maps directed us. The luggage cart was in extremely poor condition—the dirtiest I've ever seen at a hotel. The property appeared to be undergoing a rushed, cosmetic renovation, with updates that looked incomplete and poorly executed.

The atmosphere was concerning, and it seemed that some rooms may have been occupied by homeless individuals or long-term residents. Overall, the condition of the hotel did not match its price point. At around $50 per night, it might have been acceptable, but at $200 per night, it was a complete disappointment.

10/10

Exceptional

04 Jun 2026

Heather

Great

4/10

Poor

02 Jun 2026

Alisa

Patricia the receptionist is horrible and rude. We asked for a different room due to loud construction going on at the property, she refused to look for any availability. Moreover, she made up stories that construction is all over the hotel, while it went on the 3rd floor predominantly. We asked to be transferred to the 1st floor she stated that's impossible, and it is just a coincidence that there is no construction on the first floor. We asked to speak to management, she stated she is management. Horrible person she should not be in customer service! Also, a lot of gym equipment is out of order.

Friends_and_family Family

4/10

Poor

01 Jun 2026

Eileen

Staff very pleasant and helpful. The property is undergoing renovations which wasn’t mentioned in the booking information or I would have never booked there. We were given a non-renovated room and asked for a renovated room which we moved to the next day (big mistake). Third floor had no carpeting in the hallways and the room which was supposed to be redone and the only thing different than the non-renovated was vinyl flooring instead of carpet. No hair dryer or ironing board in the room. The staff were very helpful in getting a hair dryer and the ironing board from the room we were in previously. The map of the hotel and fire escape route which is supposed to be on the back of the door in every hotel room wasn’t there and the trim work around the floor was missing so obviously this room wasn’t ready for guests. We were only there for the weekend but otherwise for a longer stay we would have left to go elsewhere. First and last time staying at a Candlewood anything. Heads up Expedia, you need to mention when a property is undergoing renovations and I’m done booking through Expedia. From now on I’m booking with the hotel directly or with another booking agency. Lastly I want to recognize again the staff at the Candlewood Suites for being pleasant and helpful during our stay. Management needs to up their game.

Partner

2/10

Poor

31 May 2026

Alexander

Hotel does not match the online pictures! Terrible smell, no carpet on the floor, bathrooms dirty. ZERO ⭐️

Self

6/10

Pleasant

24 May 2026

Sara

The room stunk of smoke. Bed was comfortable, thankfully we only slept there and left for the airport super early. Shuttle driver was super friendly.

6/10

Pleasant

24 May 2026

Darlene

Front desk lady was very nice. Beds were very soft, almost too soft. Conveniently location.

Partner

6/10

Pleasant

24 May 2026

Joseph

This property needs to be renovated and made more comfortable.

Friends_and_family Family

10/10

Exceptional

19 May 2026

Ana R Roses

Excelente

6/10

Pleasant

15 May 2026

Nancy

The hotel is undergoing some much needed renovations with workers moving carts of debris through the halls. Also there is noise while they’re working which is annoying.

Self

10/10

Exceptional

12 May 2026

Marcus

Everything was excellent

Self

4/10

Poor

04 May 2026

Stephanie

Absolute worst hotel bed I have ever slept in

10/10

Exceptional

30 Apr 2026

David

Excellent facimity

Self

10/10

Exceptional

30 Apr 2026

David

Excelkent favility

Self

6/10

Pleasant

28 Apr 2026

Andrea

Clean room and quiet. Conveniently located. But I never got my 3 am wake up call I was promised. Fortunately I had an alarm but I also count on these calls to get me up.

Self

10/10

Exceptional

27 Apr 2026

Steven

The staff were so helpful!!!!

Family_with_children

10/10

Exceptional

23 Apr 2026

Mary

Check in was super easy and so convenient for the airport. The parking lot was very well lit and felt secure. The room was a good size and clean. The bed was so comfortable! I really appreciated the shuttle to the airport as well.

Self

8/10

Excellent

22 Apr 2026

Lindsay

Perfect place to stay before an early flight. Free shuttle to and from airport. Rooms are getting run down and could use a deep cleaning. Beds were clean.

8/10

Excellent

22 Apr 2026

Lindsay

Perfect spot for airport. Rooms could really use a deep cleaning and they are showing some age. Lobby smelled of strong air freshener. It was a place to sleep. Beds were clean.

Friends

10/10

Exceptional

15 Apr 2026

Ashley

Very convenient to everything and great staff. Clean rooms always

Pet

10/10

Exceptional

14 Apr 2026

Arthur Edward Ouimet

This is a quiet location, close to the airport.

I've stayed here multiple times, the staff has always been very helpful.

Self

10/10

Exceptional

13 Apr 2026

Ashley

Laundry convenient staff very nice

10/10

Exceptional

12 Apr 2026

Devon

Everything was perfect

10/10

Exceptional

10 Apr 2026

Patricia

Convenient to stay for an early morning flight. Staff is friendly and helpful.

Partner

10/10

Exceptional

09 Apr 2026

Evangelio

Clean and confortable

Friends_and_family Family

8/10

Excellent

08 Apr 2026

Simone

The room was very clean
Staff communication was excellent
The bathroom was spotless
I

Partner

10/10

Exceptional

07 Apr 2026

John

Close to airport clean quiet

2/10

Poor

06 Apr 2026

NICOLE

The rooms smelled terrible, the staff were rude. The pool was not working, there was construction on going and the photos were a complete lie.

Friends_and_family Family

4/10

Poor

05 Apr 2026

Sean

Entire floor smelled like a strong odor from someone cooking. We arrived after 11 pm and odor was strong. Bed sheets were not clean.

Partner

8/10

Excellent

03 Apr 2026

Kevin

The property is currently undergoing renovations, and the parking lot definitely needs to be patched and paved. Other than that, it was a nice hotel.

Partner

10/10

Exceptional

03 Apr 2026

peggy

The swi
Mmo g pool was not opened the reat was very comfortable

Self

8/10

Excellent

02 Apr 2026

James

The rooms were clean including the bathroom

Self

10/10

Exceptional

31 Mar 2026

Norman

Yes

Family

8/10

Excellent

25 Mar 2026

Joan E

Very friendly and helpful staff. Proximity airport. Walking distance to restaurants. No frills but clean and very comfortable.

10/10

Exceptional

24 Mar 2026

Ruth

Very clean and comfortable, just around the corner from the airport.

10/10

Exceptional

22 Mar 2026

Nakeisha

Did not use these facilities.

8/10

Excellent

22 Mar 2026

Kristy

.

10/10

Exceptional

20 Mar 2026

Phong

The shuttle was very useful for early fights. The rooms were clean, but unfortunately, we were not able to enjoy all of the hotel due to the early flight.

8/10

Excellent

19 Mar 2026

Jonathan

only two things I didn’t like was that the curtains didn’t close all the way so I had to hair clip them closed and the bathroom mirror wasn’t wiped clean and there was a message in the mirror from prior guest

Partner

8/10

Excellent

19 Mar 2026

Kathleen

Short stay, perfect for one nighy

Partner

10/10

Exceptional

17 Mar 2026

Raun Kahlil

Great property. Worth booking if you have a flight the next morning. Big suites. Good service (printed out my documents for me). Great airport shuttle.

Self

10/10

Exceptional

16 Mar 2026

David

Was clean location was excellent close to airport and all food options close 👍

8/10

Excellent

16 Mar 2026

Tykisha

The hotel was clean, and the staff was friendly and helpful. My only complaint was that the bathroom floor had a large crack, and it felt very loose.

Self

10/10

Exceptional

15 Mar 2026

Krzysztof

Very nice hotel to stay at. Friendly and helpful staff. I stay at Candlewood every time I have to fly out of BDL early in the morning.

Self

10/10

Exceptional

11 Mar 2026

Kimberly

We had a last minute change of plans due to weather- Candlewood was an exceptional choice! We will definitely book there again - clean, services were timely...perfect!

10/10

Exceptional

11 Mar 2026

Krzysztof

Very nice hotel. Near the BDL airport. I stay at this hotel every time I have to fly out in early morning. Highly recommended!

Self

10/10

Exceptional

11 Mar 2026

David

Nice room. Convenient to the airport.

Partner

10/10

Exceptional

10 Mar 2026

Jackeline

Great place clean and nice host at the front

Friends_and_family Family

4/10

Poor

10 Mar 2026

Ariel

The business center wasn’t even working and no one knew how to fix it so I couldn’t print important documents. Staff were not friendly or helpful.

Partner

10/10

Exceptional

10 Mar 2026

McDonald

The TV needs upgrading

Self

10/10

Exceptional

09 Mar 2026

Ruth

Shuttle on time driver helpful and professional
Angel was so welcoming and helpful

Partner

6/10

Pleasant

08 Mar 2026

Betty

There was no breakfast and there is no restaurant.

Self

8/10

Excellent

07 Mar 2026

Vicki

Convenient to airport. Nice rooms

Friends_and_family Family

4/10

Poor

06 Mar 2026

eric

My room was on the second floor above the lobby. I had to listen to the very loud sliding door in the lobby open and close all night. Not sure why it was so loud but it woke me up every time someone came in or out of the lobby. Also the bed was terrible. Sunk in the middle and seemed like it had broken springs or something.

Self

10/10

Exceptional

04 Mar 2026

David

Front desk and house keeping team are the best!

10/10

Exceptional

02 Mar 2026

Mitchell

The suite had lots of room and was well stocked for your needs.

10/10