Name: Homewood Suites By Hilton Windsor Locks Hartford
Address: 65 Ella Grasso Turnpike, Windsor Locks, 06096, US

2/10

Poor

13 Jul 2026

Hope

I was expecting a much cleaner room. There was what looked like BBQ sauce on the closet door in the kitchen, the drawers, the walls, and the bathroom doors, and walls. There was fried rice and rocks all over the floor, to include under one of the beds, greasy finger prints all over the microwave and refrigerator, cheeto or cheesy something on the bed, marker all over the inside of the bed sheet, tiny ants all over the floor (probably due to the food?) And to top it off? Our window in our living room area had a massive hole and crack in the glass.

The staff was kind though. Housekeeping came and wiped things down when I asked for a housekeeper or new room. When we went back in not much had changed, cleaning wise, but I was not going to ask for them to come back, as I thought I had upset them from complaining, and we were only staying the one night.

Only other complaint was the paper thin walls. We were on the ground floor of building 4, and for a solid 30 minutes someone upstairs was opening and closing their very heavy door in the middle of the night, which did not help my sleeping 6 month old..

Friends_and_family Family

2/10

Poor

13 Jul 2026

Shawn

Bang you for hefty deposit
$250 per room

Family

10/10

Exceptional

11 Jul 2026

Nancy

Very clean everywhere; outside, community spaces and inside rooms.Our room was beautiful and spacious.The staff were all friendly and helpful. The breakfast was very good! I like that they had lots of healthy options. Looking forward to going back.

Partner

8/10

Excellent

10 Jul 2026

Patricia

Okay for one night. Would not stay again if traveling alone as entrance was right off parking lot.

Partner

6/10

Pleasant

09 Jul 2026

Shawtay

My experience at this hotel was not what I thought it was. I am a handicap person they put you away in the back building six which is the only building that has an elevator. Everything was unplugged garbage disposal was not working could not swim due to people taking over a dope head that was in the lobby scratching all over the place. and to cost almost $400 plus a 250 deposit. It should’ve been way better service than what it was.

Partner

4/10

Poor

08 Jul 2026

Joan

Ants in bed night 1and room 1. Night 2 we get in @ 10:30 (during a heatwave) the central air was broken and at midnight, moved to Room 3 Next Day, Room 3: Not cleaned 2 consecutive days after specifically asking management several times and was reasured we would get a \"full clean out\" the microwave was never done and something had spilled. Tub had mold in caulking, toilet paper holder broken off wall, picture frame broken, the bottom 1/3 of window screen was ripped off.

10/10

Exceptional

06 Jul 2026

Clelia

Staff was very respectful and friendly. Parking very confinience & rooms was great.
Everything was clean specially our room. The front desk was helpful the entire weekend and went over in please our request. Our microwave was done but the personnel took this problem very fast and resolved it. I will stay in this hotel again and bring other to enjoy them too.

Couples trip

Partner

2/10

Poor

05 Jul 2026

Ashley

The only good thing about this hotel is that it's close to the airport. We usually book suites as we're a family of 6... and this felt one looked like people live there. Felt like lots of longterm residents. The one guy that helped at check in was great... but he was the only one (white guy with diamond earrings). The rooms were DISGUSTING! We had to use sheets on the sofa and chair bc they were so dirty and had questionable stains. I called to ask for more sheets and was greeted by a rude lady who never brought sheets, went to the front after a few hours and the same friendly man helped.
I'm honestly shocked we didn't get bed bugs, bc this hotel is so gross.
At check out, the night manager only came after me calling \"excuse me, anyone here\" over and over, as we were needing to catch an early flight. He came out of his office, obviously had been asleep...

Family_with_children

10/10

Exceptional

29 Jun 2026

Nedjma

Amazing staff! Would recommend 100 per cent. Never disappointed with any Hilton hotel.

Family_with_children

8/10

Excellent

29 Jun 2026

Emelyn

Front Desk Brian was kind and helpful. Appreciate his quick assistance extra on the pillows and bedsheets.

Friends

8/10

Excellent

26 Jun 2026

Tina

The staff was helpful and friendly. The room was spacious. Only issues was I was on bottom floor across from the hotel lobby. Music played from their speakers (not super loud) and you could hear it all night in my bedroom. Also had a couple of beetles in bathroom. But it was raining and I was on bottom floor. Overall stay was good and 5 mins from Bradley airport.

Self

10/10

Exceptional

23 Jun 2026

Joseph

Well taken care of property .
Staff very helpful and friendly
Rom spacious and clean

Friends_and_family Family

6/10

Pleasant

23 Jun 2026

Kanani

Nice hotel. Staff was friendly enough. The incidental fee was more than the actual room. Be aware you will need an extra $250 for that. Room was mostly clean but did have something on the carpet and the ac cover was unscrewed on one side. Took some pictures and showed the front desk so I wouldn’t get charged for that. Staff was helpful and fixed immediately. Bed was not great kind of hard. Biggest issue was the incidental fee.

Friends_and_family Family

10/10

Exceptional

23 Jun 2026

Erica

Nice location

Partner

10/10

Exceptional

17 Jun 2026

Steven

Location

10/10

Exceptional

16 Jun 2026

Alison

Loved the room layout with the sitting area and very clean bathroom & bedroom suite.
We will stay there again!

6/10

Pleasant

16 Jun 2026

Sheth

This hotel needs some TLC. The wear and tear is obvious in the room and in the public spaces. There were rust stains around the tub drain and various walls and surfaces were pretty worn down. The chairs in the lobby where they serve breakfast were all dirty and in need of upholstery cleaning. The toilet in our room barely flushed and I was concerned it would overflow. The walls and ceilings are thin, we could hear people moving on the floor above constantly. I'm assuming it's all wood frame construction, this was unusual for a hotel in my experience. Hilton needs to refresh this location in my opinion. The Continental breakfast was meager to say the least. This may be due to lack of space at this location. No waffles and only three hot items available excluding toaster food.

Friends_and_family Family

4/10

Poor

09 Jun 2026

Sherry

The hotel was poorly maintained, shower was not clean had mold in it. The pool was not open during the day at 3pm for some reason. Worst part of the stay was noise all night long. We didn’t get sleep which is the whole point.

Friends_and_family Family

8/10

Excellent

08 Jun 2026

John

The staff was very welcoming and check in was easy and very informative. Our room was spacious and comfortable for our short overnight stay. The inclusive breakfast was nicely done with many options available. Although we did not need the hotel to be close to Bradley airport, it was very close by. Would return to this property if ever needed.

Partner

10/10

Exceptional

05 Jun 2026

Pamela

The propertywas well maintained, the location perfect for our travel plans. The conveniences in the room were greatly appreciated. Clean with a fresh (not perfumed) smell. I would highly recommend th eproperty.

Family

10/10

Exceptional

28 May 2026

Janet

Loved it clean environment very friendly staff clean rooms staff very attentive would definitely stay again

Family_with_children

10/10

Exceptional

21 May 2026

warren

Staff was outstanding and room was clean.

Pet

2/10

Poor

17 May 2026

Heather

People were partying at the pool and cookout area until almost midnight, they were screaming, yelling fire and were foolish drunk. Let it go until 10:30 pm, called the office twice to ask them if they could please ask them to quiet down a bit as it was right outside my room and they never did. The walls are thin and the person above me had to pee 13 times and sounded like they had concrete shoes. Heard every flush and every time the faucet and showers were turned on. Pillows were completely flat and there were stains on the comforter. Never slept a wink, paid $354 to not sleep and listen to drunks most of the night. Had to be up at 4:30 am to catch a flight and no one responded at the office before leaving to hear my complaints. Would highly recommend looking elsewhere.

10/10

Exceptional

14 May 2026

Cristine

Stayed here as we were visiting Six Flags New England. Hotel was clean, Staff were very nice, Check in and check out were easy. Had a really nice breakfast selection and nice dining area. Good value for the money.

Partner

6/10

Pleasant

03 May 2026

Kerri

Room wasn’t updated and shower curtain had stains

Family_with_children

6/10

Pleasant

29 Apr 2026

John

Adequate for an overnight next to the airport. The “features” of the place are fine, it is clean, and the breakfast is OK. Maintenance and upkeep is “fair” at best and poor at worst.

Family_with_children

6/10

Pleasant

26 Apr 2026

KAYLI

Responsive staff but older hotel with noisy ac units etc. fine for a night before a flight.

Friends_and_family Family

8/10

Excellent

26 Apr 2026

John

Adequate for an overnight stay near the airport. The design and intended amenities are good but the place is not in amazing shape. Some suites are better maintained than others. No problems with hot water or anything like that. Decent beds.

The staff are a mixed bag. Some are professional and fine examples of the Hilton brand.

Breakfast was good. No complaints about food at all. You can have a decent coffee but tea or hot chocolate can be forgotten about - the “hot water” is tepid.

So, perfectly adequate. Not

4/10

Poor

25 Apr 2026

Maureen

Hotel does not have proper safety measures in place. Homeless person sleeping outside my room when I tried to check in. Evening staff manger was not concerned and seemed bothered when I requested a new room in safer area. He then placed me in another room farther away from main building.

Minimal linens and towels in room. Evening staff person was not helpful or pleasant. Upon check out I discussed my concerns with morning staff who were responsive and apologetic. These staff members were great and represent the quality of Homewood Suites.

Family_with_children

8/10

Excellent

22 Apr 2026

Robert

--

10/10

Exceptional

19 Apr 2026

lynnette

The staff was very helpful and pleasant.room room was clean and efficient

8/10

Excellent

18 Apr 2026

Ning

Great location, good breakfast. Quilt was not 100% clean. Overall a good hotel.

Friends_and_family Family

6/10

Pleasant

12 Apr 2026

Leslie

This is my go to place when I travel to this section of CT . This time around my room wasn’t fully cleaned . The bathroom could have used a little bit more cleaning and I didn’t like the fact that the mattress didn’t have a zipper protector . The internet isn’t the best either other than that it’s quiet and the staff are friendly.

Friends_and_family Family

10/10

Exceptional

08 Apr 2026

Yamiles

Service was super sweet and rooms were so nicely organized and spacious

Friends

10/10

Exceptional

08 Apr 2026

Johnnie

Convenient to the Airport. Close to restaurant room was clean and big friendly staff,continental breakfast was really good will recommend to family and friends

8/10

Excellent

06 Apr 2026

Catherine

They don’t offer a shuttle to the airport which sucked- getting an uber at 4:30 in the morning when right next to the airport was a drag.

2/10

Poor

05 Apr 2026

Mario

We arrived on a Tuesday and left on the following Saturday. During our stay the room was not serviced once. We had to go to the front desk twice to get toilet paper and towels. There was a funky smell in the room like something had died. By Friday, the trash was piled up and was not removed. We reported issues to the front desk several times without anything being done. The cold water faucet in the bathroom spun all the way around. The only way that we got it fixed was to ask a guy who was eating his lunch to fix it. The majority of the staff looked like they were on a regular break. The only staff that were regularly working were the breakfast staff. During checkout we complained once again and we were told that we would be contacted by the manager. So far, nothing. I would not stay at this hotel again.

Partner

4/10

Poor

03 Apr 2026

Doug

Room was awesome. Very nice
Staff was awesome.
Location is great
Breakfast was blah. Nothing really was very good. Not much of a selection.
Lotta lotta lotta shady characters in the lobby and at breakfast.

Friends_and_family Family

4/10

Poor

02 Apr 2026

Melissa

The breakfast was very good. The beds were amazingly comfortable. The suite was dated with water stains on ceiling and wall in bathroom, rental not clean, silverware in dishwasher from past renter, peanuts on kitchen floor, white pill on floor near window, torn lamp shade, torn curtains, stained couch, fan missing blade, all windows glass broken and taped, windows sealed unable to open. Rented due to fireplace and kitchen. Fireplace was missing wood. Front desk told us they ran out and needed to buy our own duralog which we did. No instructions on fireplace to open flume and front desk stated to pull to far left well...that closed it and filled the room with smoke that we had to air out by opening front door of rental. Staff were friendly. If the room was cleaned and updated it would have been a 5 star however I would give it a 2.5 to 3

Friends_and_family Family

6/10

Pleasant

31 Mar 2026

Deena

For 2 nights a fecal smell was blowing through our vent. They brought up some type of a blower to help, however when we rebooked the room with the hotel for an additional night, no other compensation was offered. The smell was terrible and the machine was an invasion. We should have been offered some kind of discount.

Partner

2/10

Poor

28 Mar 2026

Linda

Good breakfast

Friends_and_family Family

8/10

Excellent

25 Mar 2026

Barry

Everything great but the shower.

8/10

Excellent

22 Mar 2026

Elena

Room was clean and comfortable. Everything was good, except two moments - during the breakfast there were odd people. Honestly, it looks like the hotel participates in program to feed homeless people and it is ok, but usually they come after breakfast hours, not during. And also there was a smell of marijuana everywhere and one of the workers smoked on the stairs in our building.

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

Allayah

Ok

8/10

Excellent

13 Mar 2026

Claude

Habitación confortable, limpia, check-in y check-out rápidos, aceptable el desayuno

10/10

Exceptional

01 Mar 2026

Everett

Love the place rooms were spotless and the staff were very friendly would recommend it to anyone

Pet

10/10

Exceptional

22 Feb 2026

Neil

Great accommodation

Partner

8/10

Excellent

22 Feb 2026

Dawn

The staff, and the room were fine. Unfortunately breakfast has seriously slipped. Only muffins, bagels and toast were offered in the pastry section. No more make your own waffles, no fresh fruit.

Partner

10/10

Exceptional

15 Feb 2026

Ruth

yes

Partner

2/10

Poor

05 Feb 2026

Michael

An exterior door to building 6 would not close. This is a major safety issue for your guests as non key carrying individuals can enter at any time.
The bathrooms door hinge was falling off and a massive dent/crack was in it. It was a hollow door and looked like someone kicked it hard. I made sure to call immediately upon walking in and report this to ensure I would not be blamed. I was told “oh we will write a ticket”. How was this not seen when the room was cleaned after the last guest?
Additionally, the entire hotel smells of cigarettes and marijuana. Save your money and stay anywhere else.
The only reason I am giving it 1 star is because you cannot give 0.

Leisure Family

4/10

Poor

01 Feb 2026

Marilyn

We booked for the shuttle to the airport and not until we were checking in were we told that there is no longer a shuttle!!!

Friends_and_family Friends

10/10

Exceptional

31 Jan 2026

Alexis

Breakfast was okay and could definitely use some improvement, especially considering the cost (the hot food was lukewarm and not that tasty but it did the job). Coffee was good.
Plenty of parking.
The room as a whole was spotless and well appointed, but the dining table and chairs have seen better days and could do with being replaced.
Kitchen had plenty of dishes, utensils, and cookware; full sized refrigerator, dishwasher, and electric stovetop were great to have.
The living room area furniture wasn't very comfortable but did the job. The couch didn't have any back or side cushions so I used the pillows from the bedroom to make it more comfortable for lounging.
Bed was super comfortable.
The bathroom was small and didn't have a vent so steam from a hot shower just floated around and condensation was an issue, especially because it was too cold to open the windows and vent the room.
I stayed in a queen suite.
Great value for the price, but the $250 incidentals fee was not indicated when making the reservation and canceling when I was informed of the fee meant losing the $400 I paid to reserve the room. I was on a budget and couldn't afford to lose that kind of money. On a positive note, the incidentals fee was returned to my bank account within an hour after checking out.
They don't accept cash.
The front desk staff were friendly and welcoming.
If you are a Hilton honors member and book through a third party site, you will not get any points for your stay.

Business_and_leisure Self

10/10

Exceptional

29 Jan 2026

Pamela

All was good!

2/10

Poor

27 Jan 2026

Stephanie

We checked in around 10 to get a decent night sleep before our flight and the fire alarms went off at 2AM and our entire family was up for the entire day ruining our first day of vacation completely and throwing my kids off schedule for 2 days!

Leisure Family_with_children

10/10

Exceptional

25 Jan 2026

William

Very clean room.

Leisure Partner

10/10

Exceptional

11 Jan 2026

Pamela

Clean. Quiet.

8/10

Excellent

09 Jan 2026

Maximilian

Large rooms that are overall nice. Lobby is clean and nicely furnished. Unfortunately they recently discontinued the airport shuttle so it's not as convenient as it was in the past if you're flying out of Hartford.

6/10

Pleasant

08 Jan 2026

Susan

The staff was friendly. However, when checking in, we learned that the hotel had discontinued the shuttle service to the airport. When we booked, we called the hotel to verify the 24/7 shuttle. We were told it was discontinued on January 1. We were never notified. This was the only reason we booked this hotel the night before our flight. We ended up ordering a Lyft ride, which was an additional expense we hadn’t planned on.

Friends_and_family Family

10/10

Exceptional

05 Jan 2026

Silungile

It was a great stay

Leisure

10/10

Exceptional

04 Jan 2026

Shaundra

Large spacious room at a very reasonable price. The staff was very pleasant.

Leisure Self

6/10

Pleasant

02 Jan 2026

Nelson

Fair nothing outstanding

4/10

Poor

01 Jan 2026

Sandra

The first room they gave us was never cleaned. The second room they gave us the mircowave stopped working after one use. The toilet flushed slow like it was blocked up. No dish soap or sponage to wash the dishes. They did bring it when i requested. There was less the half a roll for the papertowel.
There was 250.00 deposit. The breakfast not good. For a suite the room was small. Overall was not happy with the room. I would not go back.

Leisure Partner

10/10

Exceptional

31 Dec 2025

Silungile

Room was super clean!

Leisure Self

6/10

Pleasant

30 Dec 2025

Heather

Staff was very courteous, room was fantastic, but both the microwave and dishwasher in the room were non-functional.

Leisure Family

10/10

Exceptional

27 Dec 2025

Andrzej

All good. Very good deal.

Business_and_leisure Self

8/10

Excellent

26 Dec 2025

Morgan

Room for as very nice and bed was super comfortable. We will stay there again

Leisure Partner

10/10

Exceptional

25 Dec 2025

Karen

clean room, nice staff, and I felt secure

Leisure Self

8/10

Excellent

25 Dec 2025

Queen

The room space was good

Leisure Partner

8/10

Excellent

22 Dec 2025

Sharon

The parking was great. They were very few cars at the entire property so no issue. That being said, since the property did not seem to be fully booked, I’m wondering why I was put in the room that I was, number 6210.
There was a big crack in the bathroom door, as if it had been kicked in or rammed with something. And there was no attention paid to filling the liquid soap in the shower. It was completely empty. Other than that, no no other issues.

10/10

Exceptional

20 Dec 2025

Jane

Yes

Friends_and_family Family

10/10

Exceptional

20 Dec 2025

Ornella

Friendly Staff. Great rooms

Leisure Self

6/10

Pleasant

16 Dec 2025

Ashley

The room was ok but there’s room for improvement. Body wash and shampoo could be refilled. The baseboards and corners of the bathroom floor should be dusted. The towels could be intact (one had holes). My biggest issue was that the bathroom door didn’t lock (the locking mechanism didn’t line up with the doorframe).

Leisure

10/10

Exceptional

14 Dec 2025

Ryan

Room was very clean and check in was very easy and the staff were very friendly

Partner

6/10

Pleasant

14 Dec 2025

Sean

OK

6/10

Pleasant

12 Dec 2025

Steven

.

Friends_and_family Family

4/10

Poor

08 Dec 2025

Keli

Very disappointed this stay. The room smelled bad, moldy, musty. There was no shampoo or soap in the shower. Only 2 towels for a 4 person room. We were just there for a quick overnight and have stayed many times at this location but don’t think I will return. Was not happy with the staff at. Heck in or the condition of the room.

Leisure Family

4/10

Poor

05 Dec 2025

Nita

Pros: the suites were roomy and the breakfast was fine. The cons: we found a lot of hair clippings in the tub. I asked the front desk to have housekeeping to clean the tub. It turned out to be a blocked drain and maintenance had to use a plunger to remain the blockage. There was also significant amount of black mold on the tub caulking. Only one towel bar in the bathroom; there should have been 2 in the shower room and another one by the vanity. Since towels are not replaced daily ( which is fine) there should be enough towel bars to hang up used towels.

Friends_and_family Family

10/10

Exceptional

04 Dec 2025

Dominic

It was great!

Leisure Partner

10/10

Exceptional

02 Dec 2025

Asa

Convenient, friendly staff, good value

Leisure

10/10

Exceptional

29 Nov 2025

Erica

Clean room ! Staff was great

Business_and_leisure Friends

10/10

Exceptional

28 Nov 2025

Brenda

The room was clean and spotless. The staff was very courteous and I felt safe!

Friends_and_family Family

10/10

Exceptional

28 Nov 2025

John

Clean room and quiet and yet super-close to the Bradley airport.

Leisure Family

8/10

Excellent

27 Nov 2025

Mary Ellen

Good bed. Quiet area

Leisure

10/10

Exceptional

23 Nov 2025

Yadvindra

Clean close to BDL.

Leisure Self

10/10

Exceptional

17 Nov 2025

marcus

Everything was nice,clean and relaxing

10/10

Exceptional

17 Nov 2025

brian

Room has full kitchen and is clean. Breakfast is better than almost all of their competition!

Leisure Family

10/10

Exceptional

16 Nov 2025

romaina

Definitely recommend I booked it for my cousin‘s birthday and we loved it 10 out of 10 respectful staff

Leisure Family

10/10

Exceptional

15 Nov 2025

Jecinter

Clean and comfortable. Professional and personable staff. Recommend this hotel.

6/10

Pleasant

09 Nov 2025

Kristen

While the food was fresh, there was little if any attention to items that needed replenishment (plates, drinks, coffee) unless a guest alerted staff. So many young children running around and sitting in places that first appeared empty (unfortunate). Children playing loudly in hallway at the end of evening. Also, the way the property is set up was very inconvenient as we were assigned a room farthest away from the main building and had to walk around a difficult outdoor path to reach our building and room - probably is a better property for those staying long-term rather than for one night like we were. It did not appear that the staff we observed and interacted with were very happy or comfortable being there. Most notably, we were missing bedding for the sofa bed in our suite and I had to call the front desk 3 times over 90 minutes before replacements were brought to our room. I think if you are staying for one night, you would be better off in a different setting.

Leisure Family

10/10

Exceptional

09 Nov 2025

Coby

Super clean and nice room. Cozy and safe feel.

10/10

Exceptional

02 Nov 2025

Shauntelle

5 stars

Leisure Family

4/10

Poor

25 Oct 2025

Erika

I was really excited to spend my daughters birthday at this location. We booked a 2 bed suite with fire place. However upon arrival we were quickly disappointed. The door’s deadbolt did not lock. There was space between the door and floor - we could see outside! The couch was filthy, covered in stains. The walls were stained as well and the carpet was old and dirty. The bathroom sink and counter were dusty and had bugs on it. There were no tissues in the box and only 2 towels provided for 3 person stay.
Breakfast we arrived at 7:45am and they said they had no eggs left. It is supposed to be breakfast until 10am. Same with the hot water for tea or cocoa. I spent way too much for one night to have all of these issues. Never again will I stay at a hilton hotel.

6/10

Pleasant

19 Oct 2025

Michelle

Quiet

The furniture is stained and warm, in the living room area. I hardly heard any planes overhead and I did enjoy the fireplace.

Self

4/10

Poor

18 Oct 2025

Ryan

We could hear every other room making noise all night. Stomping on the floors, talking loud through the walls. There is no privacy and staff didnt answer when we called to get assistance. I had to go ask the neighbors to keep it down and they were hostile about it, which made the stay even worse.

Business Partner

10/10

Exceptional

15 Oct 2025

Nancy

2nd floor. Drag up luggage.

Leisure Partner

10/10

Exceptional

14 Oct 2025

MONICA

I’ve stayed here several times and it’s one of my first choices when I’m in the area.