Name: DoubleTree by Hilton Hartford Downtown
Address: 315 Trumbull Street, Hartford, 06103, US

8/10

Excellent

02 Aug 2026

Nancy I

Check-in process was very slow. Loved access to cold flavored water. Although I was on
the 10th floor, my room was noisy because of near-by highway. Close to Bucknell Park which provided a pleasant walk. Check-out was simple.

10/10

Exceptional

26 Jul 2026

Trista

This location has a friendly and helpful staff. The room was nice and clean as well

8/10

Excellent

26 Jul 2026

David

The food was microwaved
And not cheap

8/10

Excellent

26 Jul 2026

Kimberley

Great Location! Comfy beds!

8/10

Excellent

24 Jul 2026

Michael T

N/A

8/10

Excellent

17 Jul 2026

Darrell

Good spot to stay.

Self

10/10

Exceptional

15 Jul 2026

Brandi

Great place to stay. Very clean

Self

10/10

Exceptional

13 Jul 2026

Ronald

We went for a concert and the walkway for the direct connection to the arena was a big plus. We enjoyed our stay. The staff was great. We would have liked a full service breakfast within the hotel itself. Thank you

Partner

8/10

Excellent

11 Jul 2026

Lawrence

I liked it because of its location adjacent to the combcert arena and nice restaurants

Partner

8/10

Excellent

11 Jul 2026

Chwee

Convenient parking

Partner

10/10

Exceptional

10 Jul 2026

Sebastian

Terrific staff! All happy to help and providing a great stay! Distance

Partner

6/10

Pleasant

09 Jul 2026

Amir

The hotel is fine if you are just staying for the night and need a crash pad. The hotel and neighborhood are a bit rundown. The hotel room that I stayed in had some damage just below the window with poor repair work done to it.

Family_with_children

6/10

Pleasant

06 Jul 2026

Wei

Room has smells

8/10

Excellent

05 Jul 2026

Donna

It was very clean and comfortable. There was not air conditioning in the halls and it was needed during July. I enjoyed the decor, and the bed was very spacious, firm, comfortable and clean. The bathroom was a bit small but I didn't mind. A small refrigerator and microwave were helpful. There was no room service, but I got a sandwich down at the restaurant, which was adequate but nothing special. I enjoyed the muffins.

Partner

4/10

Poor

03 Jul 2026

Alicia

The property is run down and the area is unsafe a night.

Family_with_children

10/10

Exceptional

02 Jul 2026

Simon Ivor

Had a great stay for 2 nights on a business solo trip from UK

Car parking instructions supplied worked perfectly

From a great welcome by Juan to a clean large room to comfortable bed and great shower and towels and AC that worked perfectly nothing to complain about.

Breakfast on both mornings was delivered downstairs with a smile and making sure u had all I needed.

Great team ... great place ... thank you all

Self

8/10

Excellent

21 Jun 2026

Raushanah

Clean room

10/10

Exceptional

21 Jun 2026

chastity

5 star hotel

10/10

Exceptional

16 Jun 2026

Susan

Everything was good!

10/10

Exceptional

15 Jun 2026

Moses

Nice place

Family_with_children

10/10

Exceptional

27 May 2026

rich

just a perfect stay and will stay again

Partner

10/10

Exceptional

27 May 2026

David

Helpful Staff and clean rooms. Parking was quite easy.

Partner

6/10

Pleasant

25 May 2026

James

Between the toilet making horrific noises, the old woman that worked the bar Sunday should not be working there at all. Nice woman but she needs to not be working, waited over 20 mins for a drink. Which never received. . Woke up at 7am to the stench of cigarette smoke in my room which in itself absolutely disgusting!
The pillows were ancient too, for a hilton you’d expect a higher level of service and amenities.

Website said restaurant …. False.
Won’t be staying there again

Partner

6/10

Pleasant

20 May 2026

Sameer

Location and hotel property were good but the staff at the reception was terrible. On check in I was informed that I have a 30 dollar credit being a Hilton Gold. Now I know that if you book thru a third party like Expedia this credit is subject to the property. In this case on check in I was informed. HOWEVER on check out they charged me for the same. Paying a 1000 dollars for 3 nights the 90 is not a back breaker but it’s a smart way for the hotel to make money. BE CAREFUL

Family

6/10

Pleasant

17 May 2026

Eric

I reserved the room through Expedia ten minutes before my arrival, but it took nearly an hour for hotel staff to receive the reservation. In the interval, the room I requested was given to a walk-in customer. The staff blamed Expedia's reservation system, but I knew the reservation had been sent to Hilton because I got a partial reservation number. The staff was unsympathetic with my frustration (it was midnight) and advised me next time not to book through a third party. I asked for Hilton's central phone number; the staff ignored my request. The room we eventually got was fine -- spacious, clean and well-lit -- but the price was over $300. Parking was available in an adjacent building, but also more expensive than I would have expected.

Family

10/10

Exceptional

16 May 2026

Mardoqueo

Parking is easy and convenient. Attached via an elevator. The room was clean. Lots of options for food in the downtown area. The staff was very friendly and offered us cookies on check in and check out.

Family

10/10

Exceptional

14 May 2026

Jocelyn

Great.

Self

10/10

Exceptional

10 May 2026

Ali

Proximity to People’s Bank Arena and the Yard Goats Stadium couldn’t be better. We saw a baseball and hockey game on the same weekend. The kids had a blast. The rooms were clean and parking was easy. Staff were lovely.

Family_with_children

10/10

Exceptional

08 May 2026

Jonathan

Amazing resort, top notch staff! A big thank you to Larry, Kenya, and Jackson for their amazing service. The resort is amazing for families, super clean, friendly staff, amazing pools for kids and adults, great housekeeping, and beautiful beach. I cant say enough about Singer Island and the surrounding area. We look forward to returning every year. You will not regret staying here and will fall in love with W Palm Beach.

Family_with_children

6/10

Pleasant

22 Apr 2026

Vickiana

Too many noises inside the room doesn't let u sleep

10/10

Exceptional

19 Apr 2026

Elizabeth

Beautiful property, rooms and extremely convenient to People’s Bank Arena. Indoor walkway to the area will definitely bring us back!

Friends_and_family Family

10/10

Exceptional

19 Apr 2026

Francisca

Room was very clean.. people were very nice!!

Partner

10/10

Exceptional

19 Apr 2026

Evelyn

Parking was great. Hotel has a skywalk to the Arena. Itvwas very convenient. Staff at front desk were very pleasant to talk to. Sandra was very helpful!! We didn't get breakfast there.

8/10

Excellent

09 Apr 2026

Silvia

The hotel is in a great location, within walking distance of both the train station and downtown, which made getting around very easy. The property was very clean, and the beds and pillows were comfortable, allowing for a good night’s sleep. I also really appreciated the amenities, the sauna was a great bonus, and the gym was well equipped and excellent.

Customer service was okay but not exceptional, and I think there is room for improvement in this area. One area that could especially be improved is the hotel restaurant. I would have loved to see a fresh breakfast option. When I ordered an omelet, it was precooked and simply reheated in the microwave. Although the staff member assisting me was very kind and pleasant, the quality of the breakfast did not meet expectations, particularly given how expensive it was.

Overall, the hotel has many strong points, especially its location and amenities, but improvements in service consistency and breakfast quality would greatly enhance the experience.

Friends_and_family Family

10/10

Exceptional

07 Apr 2026

Crystal

Check in was easy and staff were very nice. Rooms were clean and price was good for being right next door to the arena. Pleasant stay!

Partner

10/10

Exceptional

06 Apr 2026

Carla

Great stay with my partner.

10/10

Exceptional

04 Apr 2026

Katie

Everything was perfect especial the conection to the Arena.

10/10

Exceptional

31 Mar 2026

Francis

Parking was convenient and reasonable.

Partner

8/10

Excellent

30 Mar 2026

Khamprasom

The location is great, not far from the airport and very close (10min drive) to wonderful restaurants. Parking is a plus if you’re driving.

The warm cookie at arrival is a very nice soft touch.

Business

10/10

Exceptional

30 Mar 2026

Darrin

Front desk staff is amazing!!!

Family_with_children

10/10

Exceptional

29 Mar 2026

Rebecca

Great stay!

8/10

Excellent

29 Mar 2026

Marie

yes parking good / breakfast was fresh

6/10

Pleasant

28 Mar 2026

Susan

Staff were great except dinner time at Herb N Kitchen. The morning time Herb N Kitchen staff were very nice. The bathroom had no exhaust fan and the shower curtainrod was bent and allowedwater onto the floor. But otherwise the room was fine.

Friends_and_family Family

6/10

Pleasant

22 Mar 2026

Luis

Not sure what happened to the pool, but when we booked (a few months ago) there was a pool. When we got there, they said they do not have a pool. Absolutely confused as I found the pool but looks like it’s being decommissioned or something.

Family_with_children

10/10

Exceptional

22 Mar 2026

Hope

Great customer Service.Friendly staff from the parking garage until we made it in the hotel all very polite.Stayed was attending a show at the peoples bank arena.Perfect location for that you can just skywalk over from the 2nd floor.Room was clean.Would definetly stay again!

Family_with_children

4/10

Poor

14 Mar 2026

PATRICK

This hotel has no idea what hospitality is.
Everyone looks at you like you have three heads. It’s co. Extend to an apt bldg btw.
Breakfast was added on reservation but it’s not really a breakfast. Snack bar more like it.
I’m Hilton honors as well. They did nothing for it.

Self

10/10

Exceptional

14 Mar 2026

Wendy

Staff very accommodating, room immaculate, amenities great! Thank you! Would definitely come again.

10/10

Exceptional

08 Mar 2026

yvonne

Our experience was fabulous. This is a beautiful hotel. We will be back in a few weeks for another event. Thank you.

Business

2/10

Poor

06 Mar 2026

Jillian

Horrible. I was unable to make the original dates I booked, asked if I could modify my stay to a future date, and was told absolutely not. When making the reservation, at the time, it said free cancellation.

6/10

Pleasant

28 Feb 2026

Selma

The cleaning staff began banging on our door at 8:46am when checkout wasn't until noon.. after saying we weren't checking out until then we heard loud rude comments outside with noise that continued until we forcefully left , it seems odd there'd be a checkout time if the staff is going to try to kick you out 3hrs before hand, after I had a long day taking the bar exam the day before

10/10

Exceptional

16 Feb 2026

Holly

Clean easy and kind people

Leisure Family

6/10

Pleasant

15 Feb 2026

Cathy

The front desk staff was excellent. They acknowledged that I am a Hilton Honors member. The room was nice - comfortable bed, TV worked fine.
I had breakfast with friends at the Marriott a few blocks away, and I was blown away. Why can’t the Hilton offer a good breakfast? Why don’t you offer free coffee for guests? a
Sorry, but compared to the Marriott, Hilton amenities are very cheap.

Leisure Self

4/10

Poor

03 Feb 2026

Steven

Lousy room and stay

Business

4/10

Poor

27 Jan 2026

Jenny

Front desk agent.

Leisure Family

10/10

Exceptional

27 Jan 2026

jose

Nice hotel, clean room, helpful staff, easy parking

Leisure Family

2/10

Poor

26 Jan 2026

Abraham

Horrible hotel no room service they charge for parking no pool the worst !!

Leisure Family

6/10

Pleasant

22 Jan 2026

Lena

Awful restaurant

Business Family

8/10

Excellent

12 Jan 2026

Antonette

Staff was helpful and courteous.

Self

10/10

Exceptional

12 Jan 2026

James

Good

10/10

Exceptional

09 Jan 2026

Michael

Close to Peoples Bank Area…nice and convenient

Leisure Family

8/10

Excellent

24 Dec 2025

Matthew J

yes

Business_and_leisure Self

8/10

Excellent

22 Dec 2025

Alexander

Room was great, but they told me at check-in that since I booked with a third party site that breakfast was NOT included.

Business_and_leisure Self

6/10

Pleasant

19 Dec 2025

Amanda

The room was nice and clean. It’s a very noisy location. Lots of traffic outside, but that can be overlooked because the location is so convenient to the arena. The issue I ran into was at the restaurant. The wait in line was astronomically long 30+ minutes. Then when I finally got to the front of the line I was told they were out of one of the items I requested. I said ok I need to find look at the menu real quick to pick something else, to which I was informed “we are really busy you know” by the man at the counter. I informed him I was aware they were busy but I patiently waited in the line the whole time I just needed a second to pick something else. I was then handed a menu which was for breakfast. Then he was able to track down one for dinner. I understand he was frustrated about being so busy but they could have said to the line “we are out of ——— Item” so people who are waiting looking at menus are prepared. I selected the cheeseburger and Chicken quesadilla. They came out fairly quickly, however the quesadilla didn’t come with all the listed sides. I figured it was a moot point to go ask because he had already been so rude. Later that evening I stopped back in to grab something before bed and someone different was working. The wait was still extremely long. While waiting two women were arguing loudly at the bar. I was able to place my order, however he did forget 1 of the 2 items I had ordered so I had to wait for him to get that. Not the greatest experience.

Friends_and_family Family

10/10

Exceptional

16 Dec 2025

Vijayakumar

Awesome place

10/10

Exceptional

15 Dec 2025

Cheryl

Very nice to stay after attending the Andrea Bocelli

10/10

Exceptional

14 Dec 2025

luigi

No restaurant

10/10

Exceptional

07 Dec 2025

Linda

I did not eat breakfast, nor have coffee. Needed to resume my trip with an early start. I do think there was a bit of road noise, even on the 9th floor. Bed, pillow was comfy, and the temperature was easily controllable and good...helped for sleeping. Nice design (including cabinetry that housed the refrigerator, etc. concealed inside) of the accommodations. Very cool vanity in the bathroom. Shower-only in the bathroom with a sliding glass door.

Leisure Family

10/10

Exceptional

19 Nov 2025

Amy

.

10/10

Exceptional

16 Nov 2025

Kristen

Check in was super welcoming. Towels were replenished without asking. Super clean. Super friendly staff.

Leisure Family

10/10

Exceptional

09 Nov 2025

lewis A

Great place to stay very nice staff

10/10

Exceptional

09 Nov 2025

LUIS

All good

Leisure Family

6/10

Pleasant

03 Nov 2025

Phyllis

Staff at check in was lukewarm; everything was overpriced from the room, to parking. Asked for but didn’t get cookie. Finally got two at departure that were not warm.
Tub faucet was leaking terribly in the room throughout my stay.

Friends_and_family Friends

4/10

Poor

03 Nov 2025

Lisa

I paid extra for breakfast and it was less than stellar. No ice on any of the floors

Leisure Partner

10/10

Exceptional

31 Oct 2025

Gary

Great area to stay. Close to game arena

8/10

Excellent

27 Oct 2025

Phyllis

Parking was safe. Usually as Hilton member you got breakfast but you had to pay extra.

Leisure Partner

8/10

Excellent

21 Oct 2025

Joel

It would help if breakfast were included and not extra to the cost.

8/10

Excellent

20 Oct 2025

Elizabeth

Our stay was enjoyable. Convenient, easy parking, helpful staff and clean comfortable room!

8/10

Excellent

19 Oct 2025

Joanne

The front desk staff were not forthcoming with any communication that caused a delay in checking in. It wasn’t until their supervisor showed up that we were provided with an explanation and a very nice comp considering the double inconvenience that we were experiencing. Suggest more training of staff so they are just as empowered as their supervisor to handle customer service. Thank you.

Pet

10/10

Exceptional

25 Sep 2025

Maria Inez

Breakfast has delicious foods

Friends_and_family Friends

2/10

Poor

14 Sep 2025

Deeshea

I need my refund

10/10

Exceptional

13 Sep 2025

Joe

Excelent property, great stay.

Lobby work amd rest área were beautifully decorated, friendly staff, rooms were spacious, clean , bed very confortable, coffee maker, microwave, centrally located loved my stay here.

Business

10/10

Exceptional

25 Aug 2025

Ana Catarina

Very clean

4/10

Poor

23 Aug 2025

Kimberly

The parking garage was a hassle. I requested adjoining rooms with my guest which did not happen. I also requested we all be on the same floor which also was not accommodated.

Leisure Family_with_children

2/10

Poor

19 Aug 2025

Jiaqi

Staff and hospitality service in this location are horrible. The front desk staff was unwelcoming at all times as if we owed them something. The first room we got assigned to had broken AC. Temperature went from 78 at when we entered to 80 at when we came back from dinner, even though cooling was set to 68.

I called to request a technician to look at it. 30min after the front desk said he would send someone, no one showed up. We had to go downstairs ourselves to beg for service. Eventually he swicthed our room, to a king bed room, which was what I paid and reserved for. Remind you initially they gave me a double queen beds room and lied to me that there was not a king available to me. So how come when we had to switch the room, a king room was magically available, huh?

0 star to the hotel and their staff. 1 star is dedicated to their cookies.

Leisure Partner

10/10

Exceptional

10 Aug 2025

Melissa

Convenient location

10/10

Exceptional

10 Aug 2025

Karissa

Friendly staff, clean rooms, easy parking down the street

Leisure Partner

10/10

Exceptional

09 Aug 2025

Sherri

It was walking distance to the concert we where going to. Along with I think that all hotels should have parking for their guest. Why should we have to pay for parking when we are already paying to stay at hotel just greedy for money.

8/10

Excellent

04 Aug 2025

Melvin

Our room was newly updated and very clean. The only issue was the sound. The rooms are not soundproof and you could hear everything going on in hallway. We were woken by room service tapping all the way down the hall. Also, the daily parking seemed a bit high at $20. Street park if you can

Leisure Partner

8/10

Excellent

03 Aug 2025

Bradley

Rooms are quite good. Downstairs food area is limited as things are premade and then heated up. Area is convenient to many other restaurants and the baseball field and hockey arena. Car park is being renovated so bit dusty- but noisy and hard to work out the exits and which way to drive in and out of building. Little strange having apartments using one side of elevators and hotel using the other side. Indoor pool doors were locked so couldn’t access that- not sure why?

Business_and_leisure Partner

10/10

Exceptional

02 Aug 2025

Lisa

The hotel itself was wonderful, easy quick check in. Clean and very nice, but may not be in the safest of neighborhoods. The parking deck was terrible and veryuch under constructio ln and there seemed to be some sort of girl fight in the park deck as well.

Leisure Family

6/10

Pleasant

31 Jul 2025

Moses

Pool was closed and I was not informed. The restaurant was not an actual restaurant; the food was premade. Some of the staff was rude. I had 3 rooms, and each one smelled like bug spray or old, wet carpets.

8/10

Excellent

14 Jul 2025

Jean

Its was good experience

Leisure Partner

6/10

Pleasant

14 Jul 2025

Christopher

I thought the hotel itself was very nice and enjoyed my stay there. However, the area that it is in felt unsafe with a lot of shady characters walking around. Not the hotel's fault, obviously.

Business Self

10/10

Exceptional

11 Jul 2025

Winfield

Hotel was great. Parking garage undergoing renovation looked like a war zone. Excessive parking fees.

Business Self

10/10

Exceptional

04 Jul 2025

Laura

Went for a festival and it was perfect walking distance to the park and the cleaning staff was amazing

6/10

Pleasant

04 Jul 2025

Carolyn

Parking garage was a hot mess. No signage in hotel directing guests to garage.

Leisure Friends

8/10

Excellent

03 Jul 2025

Verified traveler

Great with one caveat

The room was very comfortable and clean. The staff was friendly. The only issue I had was that I could hear the plumbing running all night, it sounded like my toilet was running and i could hear flushing sounds from other rooms through the pipes. Not sure if it was because I was in a corner room though. Otherwise, wonderful stay. Great location.

Self

2/10

Poor

14 Jun 2025

LAMA

This just name duble tree please remove from list even not that simple standard

Business Family

6/10

Pleasant

14 Jun 2025

Mathew

The staff were friendly. The bed was extremely uncomfortable, and temperature controls seemed to be broken.