Hilton Garden Inn Shelton

8/10

Excellent

24 Apr 2026

Stephanie

I will be back....conveinent to my moms in Straford and location is great!

Self

10/10

Exceptional

24 Apr 2026

Bennie

Always stay here when in area

Business

10/10

Exceptional

24 Apr 2026

DJ

Would recommend to others and stay here again.

Business

6/10

Pleasant

23 Apr 2026

Christine

I booked a room because it was meant to be a specific room and when we arrived it was not available. The entire reason for booking
HORRIBLE EXPERIENCE

6/10

Pleasant

20 Apr 2026

Holly

Very noisy on lower floor

Family

8/10

Excellent

19 Apr 2026

Tracy

Other than the 6 squad cars to arrest a disgruntled person it was a great restful night

Partner

10/10

Exceptional

16 Apr 2026

ROBERT

satisfied

Self

10/10

Exceptional

15 Apr 2026

Jahira

The room was clean and staff was great

2/10

Poor

14 Apr 2026

Craig

Cheerios really

10/10

Exceptional

14 Apr 2026

Simone

I didn’t have breakfast but the room was very cool and clean

Partner

10/10

Exceptional

13 Apr 2026

Anastasiya

Had cockroaches in my room

6/10

Pleasant

12 Apr 2026

Violetta

The first room/first night the heater was stuck. It kept getting hotter and hotter and we couldn’t turn it off. Called the front desk and the only solution was to move rooms but it was 3ish in the morning. I finally googled how to turn it off manually and took off the front of the heater to find the switch. The second night/second room the sink was clogged and you couldn’t move the stopper. The staff was nice but the hotel itself could use some work.

Family

10/10

Exceptional

10 Apr 2026

angel

Clean room & quite for my stay and slept well

Partner

10/10

Exceptional

10 Apr 2026

Lorrie

Breakfast was very good, lots of choices. Staff very friendly.

Partner

10/10

Exceptional

06 Apr 2026

sharon

Quiet Clean Excellent food...5 stars all around.

Family

8/10

Excellent

05 Apr 2026

emma

clean rooms

8/10

Excellent

05 Apr 2026

DAVIDA

I was pleased

Partner

2/10

Poor

04 Apr 2026

Savanna

Person checked me in was rude. The room was nasty. I don’t recommend this place!

8/10

Excellent

04 Apr 2026

Christine

Did not have breakfast

10/10

Exceptional

02 Apr 2026

Lindsay

great!

10/10

Exceptional

01 Apr 2026

Monica

Wonderful

Friends_and_family Family

10/10

Exceptional

30 Mar 2026

Muhammad

Slightly expensive but overall good

8/10

Excellent

29 Mar 2026

Michele

Room was clean and staff very friendly and helpful. No free breakfast only complaint

6/10

Pleasant

29 Mar 2026

Matthew

Not the most up to date hotel.

Family_with_children

8/10

Excellent

28 Mar 2026

Yi Ping

Overall, my stay was quite pleasant. The hotel was clean, the staff were friendly, and the facilities were well maintained. However, one issue stood out to me. The bed linens had a very strong disinfectant smell, which was quite noticeable and a bit uncomfortable. It gave the impression that too much chemical cleaner was used. Aside from this, everything else was great, but I hope the hotel can improve this aspect for a more comfortable experience.

6/10

Pleasant

28 Mar 2026

Kerri

The pictures are deceiving. It looks like a nice property and rooms, but the pool area was disgusting. I wasn't pleased with my room and overall hoping for a better experience since it's a Hilton.

Self

8/10

Excellent

25 Mar 2026

Richard

I’ve been staying at the Hilton for many years and it hasn’t changed much - still comfortable, still maintained well, rooms are big, bathrooms are clean…only disappointment is breakfast that’s been downsized so there’s no buffet. Individual orders of eggs, French toast, waffles or pancakes are on offer instead. It’s ok, just not as expansive.

8/10

Excellent

24 Mar 2026

BONNIE

Very efficient check in. Super fast and minimal paperwork.

Self

8/10

Excellent

20 Mar 2026

Elenaliz

good I loved my stay

Self

10/10

Exceptional

20 Mar 2026

David

First let me say, this is a gem hidden away from all the other hotels in the area that was just minutes away from the rest of the hotels that hands down did not come close to this hotel. The room we were out in was street facing and had a great view from the 6th floor. The lobby was freshly cleaned and incredibly nice as well as very friendly staff all around the property. The pool and hot tub was the reason main reason we chose this location and it did not disappoint. The pool area had chairs to lounge in and plenty of pool towels for guest to use; the only bad and of course not the hotels fault was a guest who decided to bring beer bottles into the pool area, but staff asked him to dispose of them. The rest of our stay was spent relaxing in our room which was quiet all night. The experience was topped off by the easy check out and the breakfast we had the next morning which was excellent and the gentleman who served our little family; he did a great job and made our morning! I would definitely recommend this location even if it’s a few miles away from the highway, they don’t disappoint! This place definitely needs recognition for their service and attention to detail, thank you!

Family_with_children

8/10

Excellent

16 Mar 2026

matthew

Hotel and stafff and room pretty good
The biggest complaint was hot tub was broken
I really booked for hot tub and pool

Self

10/10

Exceptional

16 Mar 2026

Maryellen

Everything was fabulous. I was iratated by he $150.00 incententals charge. However, my depisit was redeposited into my account in 1 day!! Love it...

Self

10/10

Exceptional

15 Mar 2026

Herbert

I had a really nice stay at the Hilton Gardens inn easy to get to the building off the interstate plenty big selection of places to eat. Also the hotel has a dining hall and bar.

Partner

10/10

Exceptional

09 Mar 2026

Diane

The food was awesome and the people were very polite.

10/10

Exceptional

08 Mar 2026

Jamie

Staff was friendly, room was clean and hotel was in a great location.

Friends_and_family Family

10/10

Exceptional

06 Mar 2026

Jeanette

It was a great place to stay

8/10

Excellent

28 Feb 2026

Robert

Room and facilty were very clean and in good shape

8/10

Excellent

27 Feb 2026

Ronald

Room was so clean. Loved everything about it except for the microwave that looked like a working one but it wasn’t.

Partner

8/10

Excellent

24 Feb 2026

Lisa

Excellent for a quick 1 night stay

Self

6/10

Pleasant

23 Feb 2026

Norrika

Was ok but could’ve been better if the heater in my room worked, the

4/10

Poor

22 Feb 2026

Erin

Just overall not that clean and the only way to turn on the water in the shower was to actually get into the shower now. Tell me how you don’t get wet doing that while the water is still cold out of towels need towels to take a shower didn’t have any, but they can charge me for 50 for a vitamin water

8/10

Excellent

19 Feb 2026

michael

It was good

8/10

Excellent

17 Feb 2026

Karen

Everything was good except the check in. The persons behind the desk couldn’t figure out how to get my card to approve $150.00 deposit when I the reader kept saying “declined”. I knew I had more than enough in the account to let it go through - even called the bank to make sure I had the funds. The answer was “yes” I did. Then another person who was far more experienced came to the desk & she knew exactly what to do & I put it through & it was approved. I was so grateful. I couldn’t understand why my card was declining when everytime I stayed there it was “always” approved. Again besides that incident everything was good.

Self

4/10

Poor

16 Feb 2026

Jacqueline

appearance not as advertised, hot tub was cold, have to personally ask for towels, room needs to be updated, saw some mold in the bathroom

Leisure Family

10/10

Exceptional

15 Feb 2026

Ivy

Excellent hotel, this was my second time staying here, and it’s always a pleasant hotel! The staff are wonderful at any time of day, and always more than happy to offer some wonderful local recommendations.

Business

6/10

Pleasant

15 Feb 2026

MATTHEW

Room was not in giod condition but the staff was great. Especial Jade super helpful courteous etc.

8/10

Excellent

14 Feb 2026

Margo

Yes but jacuzzi was not working !

10/10

Exceptional

04 Feb 2026

Daniel

nice

10/10

Exceptional

03 Feb 2026

Sherri

Everyone was great and it was a very relaxing and clean stay I would stay again and recommend to my friends

Leisure Family_with_children

6/10

Pleasant

19 Jan 2026

Robert

.

10/10

Exceptional

16 Jan 2026

Kendra

Stayed here for a two night work trip. The hotel was quiet, clean, and comfortable. Just what I needed.

Business Self

10/10

Exceptional

06 Jan 2026

George

Excellent staff very clean rooms. Food was excellent. The service at breakfast was stellar. I was really amazed. Don’t usually write reviews, but I felt compelled to treat it like a king.

10/10

Exceptional

04 Jan 2026

Shawndale

Outstanding stay

8/10

Excellent

04 Jan 2026

Mark

The room was nice, although the heater in our unit was very hot, even at the lowest setting. The hotel was very nice, the parking garage was a nice bonus since it snowed and was quite cold and windy during our stay. The only complaint I might have is that the door to the pool was left open, which allowed for the chlorine smell to come up into the 2nd floor areas, since they are open to the ground floor.

Leisure Family_with_children

10/10

Exceptional

03 Jan 2026

luis

very nice

Business_and_leisure Partner

10/10

Exceptional

02 Jan 2026

Alice

The front desk staff was lovely and accommodating, and very warm and welcoming. High standard, beautiful hotel lobby with fireplace, and cozy room with comfy beds.

6/10

Pleasant

29 Dec 2025

Paul V

One elevator was out of service for entire 5 days. Took SEVERAL minutes to get the elevator with one out of service and having to share the only working one with housekeeping. Not sure of the policy, but only had room cleaned one day (I understand Christmas). Would have liked fresh coffee pods and towels daily.

Leisure Partner

10/10

Exceptional

29 Dec 2025

Mandeep

This room was great

Partner

6/10

Pleasant

28 Dec 2025

Matthew

Poor parking lot conditions after snow. No spots were cleared of snow.

8/10

Excellent

27 Dec 2025

Amarilis

Did not have the continental breakfast at the Hilton. Enjoyed a full breakfast at a diner nearby.

Leisure

10/10

Exceptional

26 Dec 2025

Joanna

Client services great! Check in was courteous and helpful!

8/10

Excellent

26 Dec 2025

Jack

Nice staff

Leisure Family

6/10

Pleasant

22 Dec 2025

anthony

yes

Partner

8/10

Excellent

17 Dec 2025

Lance

Front desk clerk was courteous, clean room. Breakfast was too expensive.

10/10

Exceptional

14 Dec 2025

Simone

What stood out for me is how nice the staff was and how clean and quiet the hotel is ,I would go back and I will definitely tell my friends and family to book, my stay was wonderful.

Leisure Family

10/10

Exceptional

14 Dec 2025

Deborah

Excellent

10/10

Exceptional

09 Dec 2025

Maria

Every thing was good no problem I enjoy my self

8/10

Excellent

02 Dec 2025

Nicole

Didn’t clean my room but food and drinks excellent

6/10

Pleasant

30 Nov 2025

Raymond

The staff was excellent but the room had some issues. Big crack in the sink in bathroom and old wall paper behind thermostat from what I assume was a bad renovation! The toilet was extremely low and hard to stand up off it.

Leisure Partner

4/10

Poor

30 Nov 2025

Tammi

After flight delays and long car rental lines, we arrived at our hotel at 3 am to be told that the hotel had been oversold, and we did not have a room. This was extremely frustrating as I had booked my room well in advance. Kindly, the night attendant offered us a room that they couldn’t offer due to a burn in the carpet. It was a king only so my daughter had to sleep on the floor- they could not even offer us extra bedding. The next morning, I was told that I needed to “hurry down” if I wanted my double room for the second night. Seems they would have prioritized giving me a room since they sold my original room out from under me. The hotel itself seemed good but this was a very frustrating and disappointing experience. At the very least, they should have communicated with me so I wasn’t facing finding another room at 3 in the morning. Very scary for a mom and her two daughters to be in a place that is u familiar to them and out looking for a room to stay in the middle of the night. At the very least, I should have been refunded my first night by the hotel but they offered nothing

Friends_and_family Family

8/10

Excellent

30 Nov 2025

Anita

the jacuzzi was not hot enough and the food was not the best but everything else was good.

Friends_and_family Family

8/10

Excellent

29 Nov 2025

Jose

Other than the first night of my stay it was great. I like the fact that it’s off Route 8.

Leisure Self

4/10

Poor

28 Nov 2025

STEVEN

Pillows were terribly uncomfortable. Fire alarm went iff accidentally and took too long to reset
Bathroom in bad shape. Noisy neighbors. Will not stay there again

Leisure

10/10

Exceptional

24 Nov 2025

Brian

The hotel was clean and staff were very professional.

Business_and_leisure Family

10/10

Exceptional

23 Nov 2025

Joseph

The most unique thing for a Garden Inn, was the \"lounge\" in the lobby. I ended up hanging out there on. Friday night and I had a pizza delivered to me there. Saturday after,
I was back in the lounge to tailgate for a concert in New Haven, back in time for a LATE NIGHT BURGER!

Self

2/10

Poor

19 Nov 2025

Jayesh

No one cares

Business Self

6/10

Pleasant

19 Nov 2025

Jayesh

No service cleaning room for 2 days

Business Self

2/10

Poor

03 Nov 2025

Crystal

I didn’t stay the full night the room looked dirty and wasn’t what I expected

Leisure

8/10

Excellent

02 Nov 2025

Irene

Room was clean , staff for the most part was pleasant

Leisure Partner

10/10

Exceptional

02 Nov 2025

cynthia

The room was very clean. It was a great stay.

Partner

8/10

Excellent

01 Nov 2025

Linda

This hotel was clean, staff were

8/10

Excellent

29 Oct 2025

Jim

A little run down in small areas like around the sink and tub, but the bed and living area was nice

10/10

Exceptional

29 Oct 2025

Shantel

I will stay upon the arriving the room with in great condition, everything is a really comfortable. Staff is great and I would definitely stay at this hotel

Self

6/10

Pleasant

28 Oct 2025

Cindy

The room was very dated but clean. Bed was comfortable.

Leisure Self

10/10

Exceptional

27 Oct 2025

Mario

the room was very clean and fragrant

Leisure Partner

6/10

Pleasant

23 Oct 2025

Mark

Dated

8/10

Excellent

22 Oct 2025

Priscilla

The room was very clean. I did not use the pool or other facilities. Most of my time was visiting others in the area. The one thing I did not like was the fact that they did not supply a continental breakfast as other places do. If you wanted breakfast you had to pay extra for it!

Leisure Self

8/10

Excellent

22 Oct 2025

Rebecca

Clean, nice staff

10/10

Exceptional

21 Oct 2025

Carmen

Yes, the hotel was clean and friendly staff. I didn't get the chance to enjoy the pool.

Business Partner

8/10

Excellent

20 Oct 2025

Jon

I recently stayed at the Hilton Garden Inn in New Haven and overall had a decent experience. The staff stood out with their excellent customer service—friendly, attentive, and genuinely helpful throughout my stay. The hotel grounds were well maintained and clean, which added to a welcoming atmosphere.

My room was tidy, but there were a few issues worth noting: a visible stain on the carpet and a cracked sink. While these didn’t ruin my stay, they do suggest the rooms could benefit from some updates and renovations. The bar area had very limited food options, which was a bit disappointing, especially after a long day.

Despite these minor drawbacks, the hotel itself was clean and functional. If the rooms were refreshed and the bar menu expanded, this location could easily elevate the guest experience. For now, it’s a solid choice with standout service and a clean environment.

Leisure Partner

10/10

Exceptional

19 Oct 2025

RENAE L

I love their beds. Best sleep my fiance and I have ever had.....so comfortable.

Leisure Partner

10/10

Exceptional

19 Oct 2025

Teresa

Clean room but curtains had stains

Leisure Partner

10/10

Exceptional

19 Oct 2025

Douglas

SHORT QUICK STAY IN COINNECTICUT, CENTRALLY LOCATED AROUND A FEW BUSINESSES.

Friends_and_family Friends

2/10

Poor

14 Oct 2025

Andrea

Unfortunately, my experience was extremely negative, and I do not recommend this establishment to anyone.

I was accompanied by my children and my elderly mother-in-law, and upon arriving at the hotel — before the final check-in time — I found the door locked. When I used the intercom, the receptionist informed me that the hotel was fully booked and that no rooms were available. I explained that I had a confirmed and prepaid reservation, but she said there was nothing she could do.

I requested that she arrange accommodation at another hotel, since I had already paid for my stay in advance. However, she told that all hotels in the area were full and that I would need to travel to a hotel about one hour away.

I emphasized my situation and asked her to resolve the issue, as my family and I were extremely tired after an eight-hour trip. Only after almost an hour of waiting and much insistence did the receptionist inform me that a room had suddenly appeared in the system.

This situation was completely unacceptable and caused great stress, discomfort, and insecurity for my family. I expected to receive professional service and a minimum level of respect for the customer, especially considering that the reservation was paid and confirmed in advance.

Leisure Family

10/10

Exceptional

12 Oct 2025

joanne

Clean room quiet

Partner

10/10

Exceptional

12 Oct 2025

Maria

The breakfast was fresh with nice variety

Leisure Family

10/10

Exceptional

04 Oct 2025

Yolanda

Staff was polite, cleaning area and accessible

Leisure Family

10/10

Exceptional

02 Oct 2025

Richard

Excellent - very clean

10/10

Exceptional

29 Sep 2025

Karen

The property was well maintained and the staff was friendly. I had plenty of options for meals around which was convenient.

2/10

Poor

29 Sep 2025

Lisa

If you’re visitng from out of town or out of state, and are use to 4 star or 5 star hotels, dont bother going. Without getting into details, if you’re expecting the best, then this place is not it.