Name: Sultan Gardens Resort
Address: Shark's Bay, Sharm El Sheikh, 46199, EG

Sultan Gardens Resort

Sharm el Sheikh -Dahab · Egypt

100 reviews shown

10/10

Exceptional

21 Jun 2026

Dina

We thoroughly enjoyed our recent vacation. The resort boasts impeccably clean rooms and swimming pools, exceptional service from friendly staff, and an extensive variety of delicious food. We highly recommend Sultan Gardens Resort and would happily stay there again.\"

Family_with_children

10/10

Exceptional

02 Mar 2026

Olive

Will come back anytime. The stay and hospitality was top notch. 100% customer service.

Family

10/10

Exceptional

21 Feb 2026

Stephen

Staff and clean room

Partner

6/10

Pleasant

05 Oct 2025

Moesa

Pool was amazing but

10/10

Exceptional

26 Aug 2025

Hasan

Friendly staff and great selection of food

Leisure

10/10

Exceptional

02 Aug 2025

Bassem

Awesome resort . Amenities are great. Food is awesome with lots of varieties .. great experience

10/10

Exceptional

11 Jul 2025

Hazem

Thank you sultan Garden
You made me happy 😍

Leisure Partner

10/10

Exceptional

22 Jun 2025

Chris

⭐⭐⭐⭐⭐ Wonderful Family Stay at Sultan Gardens – Amazing Reef, Warm Staff, and a Minor Note

We had a fantastic stay at Sultan Gardens in Sharm El Sheikh! The coral reef at their private beach is truly incredible—easily the best we’ve ever experienced. Snorkeling was unforgettable.

The staff were outstanding—very friendly and attentive. My daughter, who loves languages, was thrilled when the lifeguards taught her some basic Arabic. She enjoyed greeting the staff with “Marhaba” and always received warm smiles in return.

The atmosphere felt very safe for families, and my daughter quickly made friends. Although most guests were Russian at the time, everyone was friendly, and as my wife and daughter are Ukrainian, they felt welcomed and included.

We also loved the coffee house, which was a great spot for a proper coffee after breakfast. Restaurant staff always made us feel welcome and found us a table—upstairs on the balcony was our favorite place to enjoy dinner while watching the show.

Rooms were spotless, cleaned daily, and Abdul from housekeeping checked in often to make sure we were happy—great service all around.

Friends_and_family Family

8/10

Excellent

01 Jun 2025

carlos

Great stay and restaurants were good. Service was excellent. The only thing I highly disliked was the use of too much air fresheners/perfume in the rooms and all through out the hotel. So strong it would make me nauseous sometimes.. definitely dial down the use of fake fragrances that smell chemically.

Leisure Family

10/10

Exceptional

31 May 2025

Amal

Absolutely! Here's the revised version with your additions and clarifications:

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We had such a lovely stay at this hotel! The decoration and design were absolutely stunning—artistic, tasteful, and full of character. Every corner felt thoughtfully put together, making the space feel both welcoming and inspiring.

The staff were incredibly friendly from the moment we arrived, always ready with a smile and happy to help. A special thank you to the hotel manager, who truly went above and beyond to make sure we were comfortable and enjoying every moment.

Chef Mohsen was simply amazing. He personally prepared special meals for my two sons, who are picky and almost hard to please, and somehow managed to get them excited about mealtime! We’re so grateful for the extra care and attention the restaurant staff gave us. From Hagar and Mohamed to Hosny; a big thank you for their kindness and warmth. They really made us feel at home.

The buffet was another highlight; fresh, delicious, and full of variety. There were new and exciting options every day, including meat, chicken, seafood, veggies, and plenty of fruits and desserts. We looked forward to every meal.

Overall, a truly memorable experience. We’d absolutely come back!

Leisure Family

2/10

Poor

21 May 2025

Mariya

This was my trip from America to Egypt. I isuallly visit sharm el sheikh every year. It was my first time at this hotel and this will be my last time.
Ibrahim el Sayed gave me a terrible experience at check in.
I had to call the manager Mr. Amr to help out. I was checked in to my room after more than an hour and a half even though they weeent even busy.
I would give good ratings to Beshoy and Haytham they did great job.
But I wouldn’t come back ever to this hotel.

Family

10/10

Exceptional

01 Apr 2025

Nicola

Staff here were all friendly and helpful. Room was spotless and cleaned each morning. Food was what you would expect from all inclusive but also had the choice of dining at the three a la carte restaurants. Choice of pools which was great as you could relax without it being too busy.

10/10

Exceptional

23 Mar 2025

ROLAND

I highly recommend Sultan Gardens Resort.

Leisure Family

10/10

Exceptional

22 Mar 2025

Tammy

Paradise on the Peninsula

The resort was beautiful. Service was excellent. There is only a very little beach, but there is a jetty for getting into the water for a small snorkelling area. Buffet was very large with lots of variety. Rooms were very comfortable and clean. Pools, some were heated, some weren't, but they were never crowded. Highly recommended

Friends_and_family Family

10/10

Exceptional

08 Mar 2025

John Gregory

Great break in early March sun

Really enjoyable holiday, very friendly and attentive staff, very good main buffet and option to go a la carte in Italian and French restaurants. Excellent facilities for kids and easy access to the beach, with a shuttle bus to take you back up to the main areas if you didn’t want to walk. Lots of differing evening entertainment and we had 3 good massages in the spa. Overall very little to criticise other than the green keeper on the mini golf needed to get his broom out to sweep the course!! otherwise the site's grounds are immaculate.

Partner

10/10

Exceptional

15 Feb 2025

Josephine

Great hotel. Lovely helpful staff in particular. Good food overall.

Leisure Friends

10/10

Exceptional

13 Feb 2025

saba

Incrediblely beautiful property, great amenities and amazing food. Staff go above and beyond. Highly recommended.

Leisure Family

10/10

Exceptional

15 Jan 2025

Hamdi

Perfect stay

Leisure Self

8/10

Excellent

02 Jan 2025

Pankaj

Sultan Garden Resort has all possible amenities that a family holiday needs - Private beach, heated pools, family suites, plenty of activities for kids and adults. It's conveniently located close to Airport and less than 30 mins to old town and connected with superb roads and less traffic. Resort staff is extremely good to look after their guys, special mention of the chief Chek Shokri and Chef Anil, who has taken care of our dietary needs and always there to make things right. Likewise guest services being helpful to arrange food (veg food choices are limited). It's great time spent at resort. Only thing to call out is for vegenerian diet not many option for food. Lastly then Expedia books package holiday, they don;t really take care of the gap between hotel check-out and flight departure, in our case we had to hand around at resort for evening flight and realised that there was no arrangement for evening food. Rest it's a great place and weather in Dec was sunny.

Leisure Family

8/10

Excellent

02 Jan 2025

Zane Carden

Beautiful location and design on the side of the \"cliff\" Lovely beach and pool areas Wonderful diving operation Staff is amazing. Property is lovely but showing age and wear Food was good but not great

Leisure Family

10/10

Exceptional

21 Oct 2024

Moamen

Astonishing Vacation

Dear all

As an overall experience, it’s fantastic, however, I believe the main positive point is that all staff are polite and respectful in dealing with guests. Special thanks and hats off to (1) Mohamed, swimming pool 38, and (2) M. Zaky, F/O Manager.

Thank you all employees/staff of Sultan Gardens Resort, who I think the main reason of hotel success, as there are many nice hotels same like Sultan, but not all nice hotels have these polite, gentle and respectful staff.

Regards

Moamen Zaky

Friends_and_family Family

10/10

Exceptional

10 Oct 2024

OMARU

I had an excellent stay. Everything was well-maintained, and the staff was friendly and attentive. The room was comfortable, and all the amenities were provided and replenished regularly. I was especially impressed with the cleanliness and overall service. I highly recommend this hotel to anyone looking for a smooth and satisfying stay.

Leisure Family_with_children

10/10

Exceptional

25 Sep 2024

Heba

The hotel is very nice and the environment was good but my only comment is no places for smoking and there is no shesha .

Family

10/10

Exceptional

07 Sep 2024

??????

Everything was good

Leisure Family_with_children

10/10

Exceptional

24 Jun 2024

Ayman

Nice staff!

Leisure Family_with_children

6/10

Pleasant

29 May 2024

ahmed

The staff

Business_and_leisure Family

10/10

Exceptional

27 May 2024

Jay

Great value with excellent food for an all-inclusive resort, and an outstanding staff, especially in the kitchen and dining areas.

Leisure Self

10/10

Exceptional

26 May 2024

Majed

Very nice resort with many swimming pools and green areas. The staff were very nice and friendly and they like to help whenever asked. Breakfast was normal and nothing special. Price was reasonable and affordable.

Leisure Friends

10/10

Exceptional

14 Mar 2024

Hung Van

Great resort!

We have had another fantastic stay here, this is our fourth time now! The last time we came was about 12 years ago and the service and food has kept its really high standard. The service is second to none from Ashraf the chef making my grand daughter special pancakes and making us the best konafa you will ever have, to Essam the head chef continually taking his time out to play with my grand daughter, to Mahmoud our waiter for having our table ready even before we got there! The pool staff were excellent as were the room cleaners. I cannot praise the resort high enough and we shall be coming back here on a regular basis. Room 242 had great views of the sea with the taff taff shuttle service right outside it!

Friends_and_family Family

10/10

Exceptional

08 Mar 2024

Elvinas

It was amazing and great staff

Leisure Family

10/10

Exceptional

03 Mar 2024

Sophie

Absolutely outstanding hotel, food services and staff

Leisure Partner

10/10

Exceptional

01 Mar 2024

Chris

One of the best all-inclusives I've ever been to.

Food is the highlight here, the chef team have impressed every night for my 2 week stay - I enjoyed every offering, 3 times a day!

All the staff are very welcoming, friendly and attentive.

Perfect location, with heated pools, fantastic dive school on-site, great for a winter escape!

Plus: 24hr drinks, 2 mini golfs, and soft serve ice cream!!

Leisure Self

8/10

Excellent

29 Feb 2024

Micheline

Not bad

10/10

Exceptional

26 Feb 2024

Juliana Malagoli

The property is extremely well kept, the photos on Expedia don’t make justice, the place actually looks even nicer! The customer service is amazing, they make you feel like royalty. Buffet selection on the meals were great and the ambience too. The only thing is about the other guests, we did see lots of East Europeans to be very rude with the staff, that was awful :/

Leisure Partner

10/10

Exceptional

08 Feb 2024

Usman

A great stay for the family

I stayed at Sultan Gardens Resort for 12 nights. My group was my wife and 1 year old daughter. From the first night to the last, we had an incredible stay. The staff are some of the most friendliest and helpful people I've encountered on my travels (special mention to Lofty in the main restaurant). The quality of food in the resort is fantastic, the rooms are all clean and well maintained. There's pools, a private beach, kids play area, kids pools, and other activities during the day to keep you entertained. But most of all, we wanted a relaxing comfortable time away and we got that.

The staff especially are excellent - they always have a smile on their face and go out of their way to play, talk and entertain my daughter when they saw her.

My only issue is the wifi in the rooms is a bit hit and miss, but this is a minor issue. In all other aspects, we were really happy that we decided to stay here, and are already thinking about returning next year.

Friends_and_family Family

10/10

Exceptional

08 Feb 2024

Daniel

Staff was excellent, property was beautiful and well maintained, food was great. Will definitely go back.

Leisure Family

10/10

Exceptional

16 Jan 2024

Keith

Impressive dedication to customer service!

Despite some issues both before & during our holiday, I am pleased to be able to give this resort a 5 star review. Negatives, Hotels.com state that this resort offers a transfer from the airport. You are instructed to contact the hotel 48hrs in advance to arrange this. I emailed the hotel 3 days before arrival & again 2 days before, yet failed to receive any reply to this date. I also telephoned 48hrs prior to arrival and my call whilst answered, was left off the hook with no communication for a full 4 minutes at International call rates. So contacting the hotel in advance is nigh on impossible! In the event, on arrival at the airport we were forced to haggle for a taxi at a cost of 20 Euro. I was subsequently advised by the hotel that they operate a scheduled shuttle at a cost of 5 Euro per person each way. Also, my partner used the Spa for a 2hr treatment but felt let down when it ended up being less than 90 minutes with only 30 minutes was in massage, the other hour in preparation using Sauna, hot tub etc. Positives... What impressed me most was the way in which these issues were resolved and how all the staff from Mohamed on reception (one of many as Mohamed also the name of our room service attendant and some waiting staff) to the staff in the Spa plus all the restaurant staff just couldn't do enough to make you feel special. The Spa staff gave my partner a complimentary repeat massage and for the issues regarding shuttle we received an upgrade and free transport on dep.

Partner

10/10

Exceptional

05 Jan 2024

Amer

Very nice staff

8/10

Excellent

02 Jan 2024

Azhaar

We were well looked after by the staff, who were excellent. Specific mention to the house keeping staff, Ali and his manager Abdul. Buffet options were quite good with lots of selections and fresh food daily.
WiFi was not good, needs to improve.

Leisure Family_with_children

10/10

Exceptional

13 Dec 2023

Anzar

Best resort in Sharm
Specially the Indian restaurant ther
Chef Praksh is top notch

Leisure Partner

10/10

Exceptional

25 Nov 2023

Payge

Amazing stay over my birthday weekend. The room and resort was nice. Food better than the average resort and amazing views.

Leisure Partner

8/10

Excellent

20 Oct 2023

Sam

Great hotel, fantastic with small improvements!

We enjoyed a great stay with Sultan Gardens. Few points for improvement, labelling of the food as very difficult to know what your are eating / what the sauces are. Just more detail and labelling everything clearly. The shop at the hotel is extremely overpriced, which i understand to an extent but maybe worth trying to improve this as there are shops just outside that are cheap! Other than, a beautiful, clean hotel with great pools, a lovely beach and mostly friendly staff! I would stay again.

Partner

8/10

Excellent

08 Oct 2023

ALESSANDRA

Great service, beautiful beach. Variety of pools.
Food was very bad

Leisure Partner

10/10

Exceptional

23 Sep 2023

Gerges

Best one

Business Family

10/10

Exceptional

31 Aug 2023

Ahmed

The service of the hotel was amazing. Food was delicious and the staff members who are working in the hotel are very respectful and friendly. Room was perfect and the cleanliness was excellent. The beach and sea were amazing. Accommodation at this hotel was perfect

10/10

Exceptional

18 Aug 2023

Mohammed

Brilliant resort

One of the best resorts we have been to for service and food.

Friends_and_family Family

10/10

Exceptional

14 Jul 2023

tarek

Great stay. Everything was clean and welcoming. One of the best resorts

Leisure Family

10/10

Exceptional

28 Jun 2023

Moath

The hotel is great, the staff are great , friendly, kind and awesome

Partner

10/10

Exceptional

18 Jun 2023

MARINA

The staff is amazing, attending and hard working.
I got there just to enjoy quite time.. didnt leave the hotel.. eating swiiming and getting fat !!!! 😃😃😃
I read a here someonev recomended about the Indian Restaurant ,House of Spice It was AMAZING. .. And I ate in Restaurants around the globe 4-5 Continents ... and lived in many large cities around the world. .. so this restaurant is a must while in Sultan Gardens ! In SSH. ... enjoy ! The massage. . The spa needs an update but the package of body scrub and 2, 55 min massages
Made my 3 days out of 7 days I stayed there
Well go enjoy and gain weight like I did... cause there is good food all day long 😃

Leisure Family

10/10

Exceptional

15 Jun 2023

ahmed

It was amazing stay this not my first stay there amazing location amazing staff special Mr.Ahmed Eid from reception , food was delicious just animation team need to be more active , finally all facilities was amazing

Leisure Family_with_children

10/10

Exceptional

14 Jun 2023

krishia

Beautiful stay in Sharm

Beautiful hotel, food was incredible. Couldn’t fault anything.

Friends_and_family Friends

10/10

Exceptional

23 May 2023

Aya

Our stay was absolutely incredible. The rooms specifically and the resort and beach as a whole are very well maintained and thoroughly cleaned. The staff is incredibly kind and helpful, and the amenities and activities kept us very nicely engaged throughout. The food was also unbelievably delicious and very diverse (one of us is vegan). I will most definitely be staying in this resort again, and take pride in ur being owned and run by an Egyptian team. 13/10 would recommend to everyone!

Leisure Family

10/10

Exceptional

15 May 2023

Shibbir

Absolutely fantastic family holiday
Loved every minutes of it

Leisure Family_with_children

10/10

Exceptional

13 May 2023

Michele

My 6th stay at this resort. They truly pay attention to detail. They knew my name, my room #, the line cooks in the mornings even remembered what I wanted for breakfast. I have never been disappointed when I stay here. Will stay here every time I return to Sharm!

Leisure Self

10/10

Exceptional

11 Apr 2023

Karin

Highly recommend!!

We really enjoyed our stay.
The service was above and beyond.
The food was great. Selection and taste.
We stayed for one week the they have different food every day.
Pool are great!

Friends_and_family Family

8/10

Excellent

07 Apr 2023

Verified traveler

Wonderful resort for a family stay!

Friends_and_family Family

8/10

Excellent

03 Mar 2023

Shana

Really friendly staff who were committed to providing us with the best stay!

The resort is huge with plenty of areas to walk around (we managed to hit our 10,000 steps every day just by going to various restaurants, bars and pools) but there’s also a hotel “bus” if need be.

There is lots of choice for food throughout the day and we also tried the Indian a la carte restaurant which was the best food we had during our stay and would highly recommend!

Partner

10/10

Exceptional

06 Feb 2023

Raam

Perfect Service

Perfect place to escape city rush. Service is outstanding. To be picky a bit (which tells about the rest), the water pressure in the taps and showers was weak and it took some time till you had hot water.

Partner

10/10

Exceptional

05 Feb 2023

Sherneice

I absolutely loved everything about this was Resort. From the time my friend and I arrived and until the time we left, they treated us like royalty. The staff was perfect. They were all friendly and sociable and genuinely sweet. Thank you all so much for everything. You made our stay at in Egypt an incredible one. See you next year.

Leisure Friends

8/10

Excellent

31 Jan 2023

richard

8 out of 10

Positives

Loved the hotel
Loved the food
Loved the staff
The Pools are great - lots of choice
The Beach are great

Negatives
The shower didn't work properly... dribble at best
The toilet seat wasn't fixed properly so wobbled all over the place
Their is building works all over the resort so its not peaceful... although it will be great once the building works have been finished.

I would stay again

Partner

10/10

Exceptional

16 Jan 2023

Lesya

Clean beach, great snorkeling, variety of the food and friendly staff

Leisure Family_with_children

10/10

Exceptional

20 Dec 2022

Iris

We had everything we needed in the property for a great vacation. several pools, private beach, spa, gym, shows, vast selection of food etc.
The staff was very friendly and helpful.
The room was spacious, well equiped and clean.
The only con is the location which is a little bit remoted. If you want to go out to dine/shopping/entertainment etc, you will need to take a taxi which is not cheap. There are some shops right outside the property but not for real shopping.

Leisure Partner

10/10

Exceptional

12 Aug 2022

DINA

I enjoy my visit and tell my friends

Leisure Partner

4/10

Poor

29 Jul 2022

Adam

Lie about being all inclusive
Stay away

Leisure

10/10

Exceptional

05 Jul 2022

richard

Excellent

Its very good place to stay ,clean, friendly good food,lots things to do,

Friends_and_family Family

10/10

Exceptional

25 Feb 2022

Sara

Fantastic resort

Fantastic resort with everything you need. Food and facilities are amazing. We had a premium jacuzzi room which is massive and had a lovely view of the sea.

Friends_and_family Family

10/10

Exceptional

20 Jan 2022

Ahmed

I would really thank all the stuff especially mohamed elesawi was amazing person
He was really helpful
I had a great time there
Thank you so much
Thank you mohamed my friend you made my trip really fantastic

Leisure Family

8/10

Excellent

25 Jul 2021

Mohamed

Very bad Pool Towel System

Hotel is generally very good, Rooms are perfect specially suites and suites with Jacozy, also snorkeling is one of the best places, Food has a great variety …however most of it was missing something to be more tasty.
However my major bad experience with with the Hotel very strange pool and beach towel system that requires the guests to use one towel every day and keep carrying it from room to pool to beach and back where they are very heavy and since they all look alike we dont know who towel is who … they claimed that this is for covid reasons however it actually helps covid spread more … after two days we discovered you can change the towel at the pool or beach but only in certain time slots !!! To Hotel management this is a MUST change to the usual towel system found in all hotels in sharm or any other place in the world where its not required from guest to carry these heavy towels around

Friends_and_family Family

10/10

Exceptional

14 Jul 2021

Verified traveler

Nice place to stay at with a good location and service

Leisure Family

8/10

Excellent

14 Jul 2021

Charlotta

Good all-inclusive resort

A very positive stay. The staff were attentive and polite. It was easy to book guides and activities directly through the resort, although more options beyond central Sharm el Sheikh could be offered. The food could be improved, and would have been nice to see a full activity plan of what the resort has to offer. It was sometimes difficult to know what and when entertainment and activities were happening. Taxi services provided by the resort were good and the guy running it very nice.

Partner

10/10

Exceptional

05 Jul 2021

Ahmed

Great and Perfect

Sultan Gardens Hotel is one of the best hotels I visited in Sharm El Sheikh. I would like to thank first of all the management who succeeded in maintaining the name of the hotel under these circumstances and of course sincere thanks to all the hotel staff who carried out the management’s instructions with all professionalism

Friends_and_family Family

10/10

Exceptional

20 Jun 2021

Verified traveler

I have good time for all the days I stay on sultana garden I have fry good service and all workers friendly and clean place good food nice view
I will come back to the hotel soon I come back
I thank everyone there

Leisure Family

10/10

Exceptional

07 Jun 2021

Verified traveler

I stayed for 11 nights in Sultan Gardens and it was really great. Beautiful gardens, clean, nice pools, lovely food, I had a sea view room and the view was ... WOW. and last but not least the service and stuff was the best ever specially Mr Lotfy the restaurant manager. Just one thing the guests were all families an almost all Russians. So it can get boring if you stay alone.

Leisure Self

10/10

Exceptional

05 Jun 2021

Verified traveler

It was one of the wonderful trips! The resort is very nice, clean, and big. Staff are so friendly. Rooms are very very clean and big enough. Beach area is big (however, you have to bring the towel from your room, no towel at the beach). Animation team so friendly and nice, especially Sofiya and Tima. The service at the beach bar was so good and if you would like to have a tasty drinks just ask for Elazab and he will made you the best drink!
We highly recommend the resort for family, group of friends, as well as couples.

Leisure Friends

8/10

Excellent

06 Apr 2021

Verified traveler

It is one of the best resorts in Sharm Elsheikh, the stuff are so friendly and cooperative. You have anything you may need inside the resort.

Leisure Family

8/10

Excellent

14 Mar 2021

Verified traveler

Everything was perfect, I love it! The food, the room, the staff, the pool, the beach and everything was amazing. I will return for sure!

10/10

Exceptional

17 Feb 2021

Ahmed

Amazing Stay!

The place was amazing, and my family and I enjoyed it a lot. The staff was greatly supportive...

Friends_and_family Family

10/10

Exceptional

27 Jan 2021

Verified traveler

Nice hotel. Very friendly staff. Highly recommended

Leisure Partner

10/10

Exceptional

09 Jan 2021

Abu Saleh

Our suite was amazing! The staff were really friendly and helpful. The

Partner

10/10

Exceptional

08 Jan 2021

Verified traveler

Location was great!! Direct way to the beach!! Close to airport!

Leisure Family

10/10

Exceptional

03 Dec 2020

Ahmed Mahmoud Hussien

PERFECT 👌

Everything was Amazing and Awesome staff

Partner

10/10

Exceptional

22 Nov 2020

Aziz

It was amazing. Evry thing was exelant.

Friends_and_family Family

10/10

Exceptional

19 Nov 2020

Hanaa

Fantastic stay

It was an amazing trip and experience in this hotel really enjoyed all things there, room view, hospitality, beach, services, cleanness
I do recommend to anyone to go there to relax and enjoy

Partner

8/10

Excellent

22 Sep 2020

Ahmad

Wirth a try

PROS: very nice hotel, most of the staff are friendly and helpful, food was very good most of the days.
CONS: service was somtimes slow at the restaurant and bars, especially the lobby bar. The hotel is infested with lizards, but luckily none of them entered the room. The beach is just a thin rim of sand, but I think it may be the best beach in sharks bay

Partner

10/10

Exceptional

22 Mar 2020

namra

Family friendly

Amazing stay and incredible staff
Could not recommend enough
Perfect for families

Partner

8/10

Excellent

08 Mar 2020

Verified traveler

Late checkout disappointment

In general this was a nice family oriented all inclusive resort. Service was a little smothering as around every turn was a staff member asking where I was from and saying welcome. This was a nice touch but got quickly got tiring. My biggest complaint was that the water was turned off for 4-6 hours in the middle of the day for system maintenance. Although we were notified the day before, there was no apologies let alone anything like a free drink coupon. And when I asked for a late check out the next day since we had a late flight, they wanted to charge us $50. When I said it should be complementary given we didn't have any water the day before (no sink, toilet or shower), they said we would still have to pay. This disappointed me.

Partner

10/10

Exceptional

03 Jan 2020

Samantha

I don't like, I love everything about the property from the staff to the arm of the resort. I even brung in New Years there!! This is my second time going there and I will be going back again!!! Thanks everyone!!!

Leisure Self

10/10

Exceptional

03 Jan 2020

Mel

The GREAT: the staff works exceptionally hard to make sure the property is spotless and clean. The staff are very kind and work VERY hard. The grounds and property are gorgeous, and they offer non-stop things to do, plenty of options for pools/restaurants/activities at the resort itself. I really loved this place! It's beautiful and peaceful and special.
The few negatives; the pillows are brand-new, very large and hard as a rock- which makes your back scream after just one night. I had to dig out a blanket in the closet to use as a pillow; people with bad backs- be prepared. And, if you are an American you will hate the food. The same boring and tasteless buffet daily; kind of your worst nightmare, like a garage-sale of food where you pick through hundreds of gross things just to find one or two things you might like. Coffee is powdered- never fresh. Canned vegetables are cooked in Ketchup, and those of you who are vegetarians or just want to eat healthy? Good luck! Huge buffet, all tasteless and boring loaded with sugar and no flavor. Heartbreaking really. But if you love tons of bread and junk food- this is the place for you.

Leisure Self

10/10

Exceptional

07 Oct 2019

Tamer

Amazing comfortable resort, my wife and daughter were very happy, intact its our second time here, thanks to dining room stuff, really very helpful and professional.

Leisure Family

10/10

Exceptional

01 Sep 2019

Verified traveler

Perfect resort to stay amazing everything the pools the views the food the service the management

Business_and_leisure Family_with_children

8/10

Excellent

25 Jun 2019

Verified traveler

Me and my husband stayed in Sultan Gardens for 10 days. Beautiful Gardens and the sea is excellent for snorkeling. The territory of the hotel is perfect and very well maintained.
Excellent customer service in all the departments.
The room was spacious and always very clean but beds can be more comfortable.
The food was excellent and menu varied every day at the main restaurant.
The resort has 5 pools, As we did not go with kids, we preferred the adult pool which was very spacious, clean and has everything including a Jacuzzi
Superb resort. I would definitely visit again and I would highly recommend to others

Leisure Family

6/10

Pleasant

14 Apr 2019

Verified traveler

Outdated 5 class hotel

I won’t rate this as a 5 star hotel. It’s very outdated. However resort is nice and location is good. But food is not good at all! Also the variety is very poor!

Partner

8/10

Excellent

05 Mar 2019

Verified traveler

When checking in asked if possible sea view, was told we had pool view - not so much - the view was of the nightly entertainment theater - so you can say we did not get to sleep until the shows where over every night - very hard when you need to sleep because your flight is at 2:45 am. the rooms was very nice but location :(

4/10

Poor

19 Feb 2019

I wouldn’t stay there again

The staff does a good job however, the hotel has some stupid rules and operating procedures. Unlike almost every hotel in the world you cant have any friends come to your room unless they are a hotel guest. They must stay in the lobby, that at the time of my stay was full of drunk Russians. Not the best way to catch up with an old friend. You have to wear these hospital style wrist bands that make you a target for everyone selling stuff outside the hotel. Only one place to eat on the property and the food was trash. Gotta drive 10 mins to get good food. Hotel taxis and shuttles are way over priced. Rooms are clean and very nice but i watched the staff clean their mops out in one of the pools. Wifi is super fast and easy to use. For what I paid I wasn’t happy.

Friends

10/10

Exceptional

13 Jan 2019

Verified traveler

the best hotel I have stayed in Sharm. I have changes two rooms in total and they were both good, no remarks. The food was also great, large variety and good service. The sun beds are old and towels very old and basic. What I did not like is that Soho square provides free shuttle service for tourists and sends this shuttle upon request which the hotel makes. However we were not informed that such free shuttle exist and we were offered a taxi from the hotel for 18 USD. Later we found out that other hotels call the shuttle upon request of their guests. I understand that the hotel wants to make extra profit by charging its guests for taxi but for 5 * hotel with such reputation is unacceptable to have such a sneaky policy.

8/10

Excellent

25 Nov 2018

Verified traveler

Average hotel

Good hotel. Food is not so good, I expected better food varieties and quality knowing Sharm Elsheikh 5 stars hotels. Entertainment team is working very hard and very friendly. Staff at the restaurant need to be trained how to work under stress, there was 2 nights where the hotel was fully booked and they were panicking and creating more noise at the eating area than the guests themselves. Bar tenders need to know more about cocktails varieties. Overall, it’s an okay hotel!

Family

10/10

Exceptional

10 Nov 2018

Edlín

This is a huge resort where you have to walk a lot to move from one place to another, with multiple swimming pools and areas. It is an ocean front hotel with a splendid view of Turer Island floating in the Read Sea. But most important: the staff is really great. This is my second time here and given that I am not familiar with the country or the region , I feel safe here as a pause point between Mount Sinai and Cairo.

10/10

Exceptional

05 Nov 2018

Edlín

I did not know I could watch the sunrise right in front of the terrace. It was an amazing sight! Everything here is wonderful. The staff is very nice and the facilities are great, all in front of the Red Sea. Don't miss it!

10/10

Exceptional

20 Oct 2018

fouad

very nice hotel, nice snorkeling all day entertainment
excellent animation crews
very disciplined staff
food is very good and the variety is amazing

10/10

Exceptional

02 Oct 2018

Amir

Great Facilities, Great Diving center. Easy to be a guest and dive using Scorpion Diving Center!