Name: JAZ Neo Sharks Bay
Address: 2 B Entrance of Sharks Bay North Naama Bay, Sharm El Sheikh, 00328, EG

10/10

Exceptional

15 Jun 2026

Mohammed Jaballah Mahmoud

شكرا جدا على حسن الضيافه
كل شيء على ما يرام شكرا لجميع الشيف على الابدا والذوق في جميع الوجبات المطعم فوق الرئع
شكرا مستر منعم على الاهتمام ونظافة الغرفه شكرا مستر محمد القائم على نظافه الغرفه
شكرا على الاستقبال الرئع في الرسبشن
شكرا مستر اسلام على الرحلات الرئعه
شكرا جاز شركس باي
اشعر بالفخر امام اصدقائي الانجليز والاتراك
قمنا جميعا بقضاء اجمل وقت
انتظرونا عن قريب ❤️

Family

10/10

Exceptional

15 Jun 2026

Figen Agin

The Staff was like family always checking what you need. chef checking about food managers checking your stay .
we love the private soeedbiat to Tiran island fir 2 hours bought from sharkay at reception and the Sunrise Jeep safari our favourite very dirty dusty but would do it again .
Thanks to Meneam in Housekeeping who was apways there like a butler.
The chefs food was anazing { not a big hitel enough for what we need)
the waiters its a buffet but they serve.
We wanted to eat in Fares for seafood but the hotel has orawns ir crabs ir fish .. grils ..,

Family

10/10

Exceptional

15 Jun 2026

Mohammed Jaballah Mahmoud

No 1 is the staff. They are very helpful and they go beyond to help you.. The room was always clean.. We were very busy we did a lot of tours from Sharkay at yhe reception. The taxi was reasonable. The managers themselves check if everything is good.
The food wa great always meat fish vegestables ( roast beef or Turkey or lamB or barbecue . Its not big to getmlost but the massage the hairdressers everything you need is there. its our 3rd time. its our home.
Meaneame from Housekeeping was apmost like a butler for all your need.
the waiters Ibrahim Mohaned Mahmoud . Tge chef .....The concierge. for us this is our home .

Friends

10/10

Exceptional

13 Apr 2026

kristen

A lovely hotel, room was clean and spacious we had the superior room. Cleaned daily. Staff work very hard and will do anything to help. Been to this hotel a few times and me and my family love it here. There is so much variety for food and the chefs are there to talk to guests and help them with their needs. A great hotel.

Friends_and_family Family

10/10

Exceptional

04 Feb 2026

Serhii

delicious food, they take you to a wonderful beach, no complaints at all, only pluses, I recommend it to everyone

10/10

Exceptional

01 Jan 2026

Kathy

Our time at Jaz Neo was amazing. The room was very clean.
The staff were vert attentive and payed attention to details, very friendly staff. It's our second visit for the year at this very same hotel.

Friends_and_family Friends

8/10

Excellent

31 Dec 2025

Mohamed Jaballah Mahmoud

We

10/10

Exceptional

30 Dec 2025

Mohammed Jaballah Mahmoud

perfect

Leisure Family

2/10

Poor

16 Nov 2025

Aamar

Awful hotel, dated, poor quality and reminds you of a council estate from the UK with people on benefits.

Would rather sleep on the street outside, avoid at all costs!

Partner

8/10

Excellent

02 Nov 2025

Rose

Small and intimate

Leisure Partner

8/10

Excellent

13 Apr 2025

Muhammad

Just one night, but we liked the staff and cleanliness.

Leisure Partner

6/10

Pleasant

05 Apr 2025

Moustafa

upon arrival at 2:15 pm I was subjected to an unacceptable delay in being checked into my room at 3:40 pm. Not only was I left waiting for an unreasonably long time, but the staff w did not offer any explanation.

I same time, I requested late check out at 7 pm and due to emergency medical conditions to my wife and pay the applicable fees, but unfortunately I have told by Mr. Michael that hotel late check out policy is 5pm and he consider that extending checkout time from 12 pm to 2 pm is a favor which is part of my paid request.

Hotel policy became very subjective to claim the hotel right but not the customer right.

Leisure Family

8/10

Excellent

21 Mar 2025

Rhys

Jaz sharks was a really nice, smaller hotel. The staff were always friendly and couldnt do enough for you. Some of the drinks were a bit hit and miss but the wine and beer were good. Room and bathroom were spotless and kept clean every day. The beach is about a ten minute drive away and a regular shuttle is offered that always runs on time. Food was generally quite varied so there was always something nice on offer with loads of fresh fruit and salad. Entertainment wasnt great (repetitive) and was the only real area I'd say they could improve, otherwise will definitely come back! Thanks for a great trip!

Leisure Self

8/10

Excellent

02 Mar 2025

David

We have 2 rooms as elderly they put near each other near restaurant and lobby.
Reception attentive and helpful and solve issues right away.
Staff are honest because i left phone in restaurant recovered also housekeeping the safe run out of batteries last day and it was okay to leave in the room. Room very clean Thank you Abdo! but what i like most is the Food its freshly cook not huge big amount and re- heated. Different each day meat. fish, chicken veges.The restaurant is small we queue in first nightwe arrive.Compare to other hotels its a small hotel so run down juice but its like robinson or squash drink.
The massage ( near pool) in hotel very good and foot spa first floor really good. Shop reasonable too.
We ate out most night as Sharm opens at 5 pm all shop restaurant in old market.We went tobSoho square but UK price for food more Western. We ate in El Masriyen for grills but if you go late you only get what is left with their meat.
Fares restaurant was good but choose your seafood fresh weigh it before they cook it then you know the price. We went on buggy dinner stargazing ( wrong title because you see star only 1 minute the phone said it was Jupiter. Love the Bedouin dinner show and buggy experience.
We bought Tours at the reception Sinbad Tours ( Sharky is the best). We were out everyday on Tours.
Yes i reccomend Jaz if you like something small with good food abd cleanliness like home.
There are bigger hotels but more money .
Room have heater/ AC.

Leisure Family

4/10

Poor

01 Jan 2025

Sandeep

Staff is excellent. They tried their best to keep it up. But property condition is poor. Not enough facilities. They claim beach to their sister hotel but you have to pay for everything there even for your drinks. Jay Belvedere staff is terrible.
Don’t recommend this hotel.

8/10

Excellent

15 Nov 2024

MOHAMED

The room wasn't in excellent condition

Leisure Family

10/10

Exceptional

27 Oct 2024

Hanane

A lovely place with lovely people, very friendly staff and such a lovely room very clean, love food and pools , the view, very easy access everywhere.

Recommend it very strongly

10/10

Exceptional

23 Oct 2024

Jacqueline

WORTH A STAY

Very friendly hotel food excellent we were made very welcome. With the people there everyone bonded well. Entertainment staff very good and getting everyone involved.
Would definitely come back and recommend to people to stay.

Partner

10/10

Exceptional

10 Oct 2024

Mohammad Omar

Best hotel ive ever stayed at

Leisure Partner

2/10

Poor

10 Sep 2024

Wassim

Service is terrible. Food is awful.

Leisure

10/10

Exceptional

25 Feb 2024

Nadezda

Nice,small, cosy hotel that allows you to relax and enjoy your holiday

Leisure Self

10/10

Exceptional

04 Feb 2024

Courtenay

Jaz sharks bay was a great hotel really nice food and facilities and wonderful staff.The only negative was that there are no guest lifts so if you have mobility issues it could be worth considering somewhere else. But for me I loved it

10/10

Exceptional

29 Jan 2024

Alethea

Amazing

Our stay was amazing couldn't fault it at all the staff are all amazing so friendly and believe me when i say nothing was to much

Partner

10/10

Exceptional

15 Jan 2024

Syed

It was a memorable experience property is well designed keeping guests needs in mind staff is brilliant specially Mohammad at reception is a star food was very keeping in mind it was off season
Overall five stars for everything

Leisure Family

4/10

Poor

05 Dec 2023

Kacper

Good customer service, nice and clean pool, nice gardens and that's all positives.
Bad food, music very monotonous and too loud. We booked this hotel to have a relaxing holiday but the music was disturbing. Rooms weren't clean enough and the bathroom stank. We couldn't eat in the hotel anymore (we booked all inc) after two days (we spent a week there) as we felt unwell. We had to eat out.

Leisure Partner

4/10

Poor

02 Nov 2023

anthony

Left 2 days early due to problems at dinner.

Leisure Self

2/10

Poor

31 Oct 2023

Mohammed

Bad

No good

Business

6/10

Pleasant

22 Oct 2023

Moustafa

Fake location

The hotel is good, service and staff also good but there is a big problem we face with it that hotel location appears on Hotels.com Website looks it`s front beach but actually it is so far from beach.
because of that We forced to amend our reservation from 4 nights to 1 night without any compensation from any side and we loss our trip and back home early.
so thanks for both (Hotels.com and property)

Friends_and_family Friends

10/10

Exceptional

18 Oct 2023

Noha

Great Vacation

comfy & cozy hotel, tasty & delicious food, very fast check in & out, very polit, professional & friendly stuff, the rooms were a little bit outdated and needs renovations but still comfy, Taxi services is extremely expensive at the hotel, I'm not recommending it to anyone, just go out of the hotel and take a taxi by your own. the beach was far away, from the hotel but there was a free shuttle bus, during the day, so it was no problem, overall, it was a great family vacation, we had a lot of fun

Friends_and_family Family

8/10

Excellent

16 Oct 2023

Nelly

joyful stay :)

the staff is very helpful and friendly, the food taste is delicious and good quality though not lot of varieties, the only concern is that the beach is far from the hotel. other than that, everything was amazing and will definitely come again.

Friends_and_family Family

8/10

Excellent

14 Oct 2023

Mohammed

Is to have the beach access only

10/10

Exceptional

05 Oct 2023

Oshri

My amazing stay in Jaz Sharks Bay

Amazing place, the staff was GREAT, food was amazing, perfect hotel, so nice area.
I LOVED Mahmoud Elattar service(Reception), Kareem, and Mahmoud the bar tender.
Thank you, was great!!

Self

10/10

Exceptional

02 Oct 2023

Mohammed Israr

Great hotel, friendly staff. Would stay again. Would recommend to have food available 24hr for late arrivals.

Leisure Family

10/10

Exceptional

18 Jul 2023

Omar

The staff was amazing as expected from Jaz! Keep the great work up!

Leisure Family

10/10

Exceptional

08 Jun 2023

Laura Karina

The attention

Family

4/10

Poor

06 Jun 2023

Sergio

I would not recommend this property, it wasn’t a good experience or what I expected. Even though the Hotel was practically empty or perhaps because of it, the staff was slow and not very efficient often looking confused and disinterested. Language was a problem. The food was well below standard, nothing fresh or any healthy options. The pool was very clean, the animation staff was excellent. Housekeeping excellent. I guess you get what you pay for. But I would try somewhere else next time.

Leisure Self

10/10

Exceptional

25 Apr 2023

Livia

Friendly and knowledgeable receptionists. They assisted and made nites on my requests. The playlist included western music which made e feel welcomed. The food on the bufet line was delicious.

Leisure Self

6/10

Pleasant

03 Jan 2023

PAUL

Fine for a couple of nights but wouldn't want to stay there for much longer. Very average hotel very poor english with most staff

Self

4/10

Poor

18 Dec 2022

Hamideh

We were not impressed with our room, had a problem with the bathroom, the staff tried to help but it took a long time eventually fixed it, the room itself was underwhelming, Also what threw us off was that we wanted a taxi for the airport in the morning but they refused to call us a taxi and just offered the limo service which we didn't want and was more expensive than regular taxi. Won't stay there again.

Leisure Partner

2/10

Poor

11 Dec 2022

Verified traveler

DON'T STAY HERE

So bad staff they are all unprofessional.
Food and drinks are awful.
Taxi driver of hotel had a very bad attitude.
The resort is very uncomfortable, I don't recommend it to any one ,other than if you want to throw your money and have your worset holiday.

Self

10/10

Exceptional

09 Dec 2022

Chadi

Great stuff, so friendly, the lunsh is not the best but the dinner are more than great...I enjoy being there, for the price it's reasonable. So i will give it 4 stars because the only problem is the weak internet connection in ròms

Business_and_leisure Self

6/10

Pleasant

22 Nov 2022

Aisha

It was mediocre

Business Partner

8/10

Excellent

20 Nov 2022

Matthew

Great hotel, just not for snorkeling

Solid hotel - room is nice, pool is nice. Has a pool table and ping pong table. Food was quite good and I liked how they had the 3 timeslots for buffet but also an on demand snack menu in the afternoon in case you missed lunch. Bar has great drinks as well and is included.

Only downside I can say is beach is about a 10 minute shuttle away, at the beach you have no access to amenities and I found the reef very lackluster compared to other spots in Sharm.

Self

6/10

Pleasant

18 Nov 2022

Verified traveler

Not the best experience

Food was okay- same selection everyday. Staff was condescending. Room wasn’t very comfortable. Paint was actively flaking off everything. Pool was well kept.
Visited during COP and price was exorbitant- like every hotel in Sharm. Small hotel and it was very confining to not be able to move freely.

Business

2/10

Poor

16 Nov 2022

Ralph

Do not stay at this hotel. The travel desk is crooked and you will be overcharged. Taxis in the street are $3 and the hotel taxis are $20. The front desk will rip you off. They charged over $300 for something that Expedia has at $67. I travel extensively all over the world. This hotel should be avoided at all costs.

Business Partner

2/10

Poor

03 Sep 2022

FIRAS

Bad service

Leisure Self

6/10

Pleasant

24 Jul 2022

GHASSAN

Excellent but Not a Beach Resort

Excellent service Excellent staff Very clean and comfortable but was deceived by the photo of beach on the hotel site being a beach of A neighbor resort which you have to go by a Bus daily and come back.

Friends_and_family Family

6/10

Pleasant

12 Jun 2022

Ashraf

MODEST

MODEST is thr perfect description of this tiny hotel. It’s too far from the coast; it’s on the main road. Rooms are so small, but clean. Food is so frugal, made only for the ten guests in it. The hotel is only a swimming pool with some rooms circling it, plain and simple for the price. There’s no animation, actually nothing. It’s perfect for older people.

Friends_and_family Family

8/10

Excellent

07 Jun 2022

Francis Burton

privacy and safety

Business_and_leisure Family

8/10

Excellent

07 Apr 2022

anthony

This is a good hotel with excellent staff.
It is a long way from shops and restaurants.
The hotel was almost empty when i stayed, due to the lac of Russian and Ukrainian tourists.

Leisure Self

6/10

Pleasant

29 Mar 2022

David Alan

The staff at this property was amazing - so my three star review has nothing to do with them. During my stay, I quickly found that I was one of a handful of guests staying at the resort and rarely saw another individual the four days I was there. This as ok as I spent most of my time out scuba diving, but I definitely missed getting to know other travelers at the bar at nights. Also, this hotel is kind of out on its own, away from everything which makes it hard to just walk to places. Again, great food and staff, but I would look to stay somewhere closer to the water and other people next time.

Leisure Self

10/10

Exceptional

12 Nov 2015

Laura

5* service.

Hotel and animation team are really helpful and friendly, couldn't do enough for you. Hotel is lovely and clean.. I will 100% be returning.

Partner

10/10

Exceptional

09 Nov 2015

Laura

5* service

Staff are too helpful couldn't do enough for you. Everyone who we have spoken to have either returned to this hotel or would return. We would 100% return.

Partner

10/10

Exceptional

19 Oct 2015

Laura

Great hotel wonderful staff

Loved our stay, the staff are wonderful so friendly and helpful, hotel is very clean and food is ok, special mention to Alex from
The animation team he made our holiday!

Partner

10/10

Exceptional

22 May 2015

molliescarf

Great hotel

The staff make this hotel, polite, helpful and cannot do enough for you. They are friendly and remember you.

Family

8/10

Excellent

13 Apr 2015

Verified traveler

all is good but far of the beach and the food is normal

6/10

Pleasant

02 Apr 2015

Thomas

Great value hotel but dissapointing on some points

Deluxe Queen Room

Room cleaner always helpful and kept room spotless throughout stay. Air Con. Free! Safety deposit box free! Downside, WIFI at high cost. Mini bar also at charge.

Food at all times was of good variety and quality. Downside being poor selection and quality of drinks. 1 beer, list of full sugar cocktails that all tasted the same, coffee and tea all vended.

Location although close to the airport there was no where to go within walking distance, all activities had to go by taxi or prebooked excursion. The hotel offered a free hourly transfer to its sister beach hotel 5* Jazz Belvedere. This was lovely and a nice change however we were told off for using the hotels pool and sunbeds and asked to use the beach only. The beach bar could be used for free when showing the all inclusive wrist band provided only local soft drinks were to be had. Food and soft drinks also free at the sister hotels pool bar, this was great.

Hotels entertainment, basic, running a similar program everyday. Things to do in the hotel limited.

Verdict
For value, food, cleanliness and staff I would go back but the biggest drawbacks being location and lack of things to do and poor quality of drinks, I wont be visiting again. We stayed a week and it was enough. We cannot thank the hotel staff enough for such an enjoyable stay but our issues could not be aided by them. Just thankful we didn't have kids as the lack of things to do would have caused an issue.

Partner

10/10

Exceptional

07 Dec 2014

Verified traveler

Best choice so far!

Very nice and clean Hotel with very friendly Stuff!

Family

10/10

Exceptional

27 Apr 2014

shanie

Very friendly and enjoyable holiday

Excellent value for money. Staff couldn't do enough for you which made our stay even more enjoyable. The food was lovely and there was a good variety. Additional access to their sister hotel meant we could enjoy the beach and have a break from just the pool. More than one week was needed to enjoy everything on offer at Sharm al sheikh. Trips undertaken organised by the hotel was thoroughly enjoyed and very memorable.

8/10

Excellent

26 Mar 2014

Eddie the american

Spring Break 14

Hey! Its eddie and estivaliz (the americans) thank you guys for everything! You were great! Specially Alex the bartender and Mr. Mohammed the bar manager. We had a wonderful time and you guys made us feel like at home. I am sure we will come back again!

Family

8/10

Excellent

06 Jan 2014

Verified traveler

Friendly hotel with excellent food

We have just returned from a great 2 weeks in sharm staying at this hotel over Xmas and new year. Can't fault the food or service one bit. There's a free shuttle bus to the sister hotel which is on the beach and you can snorkel there. A snorkel trip out to Tiran Island arranged by the hotel costed around £32 each and was well worth it. We really enjoyed our stay at the sol y mar.

10/10

Exceptional

24 Oct 2013

Tizzyelle

Awesome staff!

I stayed at this hotel with my 25 year old daughter in October 2013. We stayed all inclusive and had a fabulous time.The food was good with an enjoyable variety. The pool area is lovely with ample beds and towels. The entertainment at the pool was just right for us: one or two games in the morning and another one mid afternoon. During our stay the clientele were predominantly English consisting of lots of 25 to 35 year olds; mainly couples rather than groups of singletons. Of course, there were older people there, including myself, but one can not guarantee who is going to be there when you arrive. The hotel managed to adapt their entertainment in the evening to suit everyone and it was lovely to see everyone catered for. The room was adequate and whilst it wasn't spotlessly clean I didn't feel uncomfortable and certainly felt no need to complain. We did have quite a good room rate though and I think that if I had paid the price some people had my review would be somewhat different. My final mention has to go to the staff who are all outstanding.

Family

8/10

Excellent

25 Sep 2013

Verified traveler

Good food and beach

The food here is better than other all inclusive hotels where I have stayed at this price level. The beach at the Belvedere was very good as well. The shuttle to the Belvedere was reliable. Property is isolated. Need to take a taxi or local van everywhere.

8/10

Excellent

13 May 2013

sol y mar

holiday

we had lovely time .
very nice.
good food.
clenliness.
staff good.
thank you

Partner

8/10

Excellent

18 Jan 2013

Jay

It's like an island with no beach

Great if you just want to hang out at an all exclusive resort. However it is hard and expensive to get off the resort. It is not walking distance to anything and Internet is ridiculously expensive. Excursions booked out of the hotel are more as they have no competition being far from everything.

Rooms are clean and the rooms are comfortable. The food and drinks are great and for an all inclusive it is a very good price. Some staff are pushy asking for tips which is off putting.

Partner

10/10

Exceptional

13 Sep 2012

Verified traveler

My Experience

very friendly staff. excellent food and entertainment. overall, excellent value for money

2/10

Poor

25 Aug 2012

Syed

Do not stay here

Ants in room. Flies in room. Room service takes 2 hours for a simple pizza. Mayonese is extra charge. When you check out, make sure you have all the key cards an towel cards else they will charge you. There is no night manager and if u want to see the day manager, enjoy the wait. When you arrive at te hotel, your bags are just sitting at the entrance. No one cares to bring them in. Hardly and stuff speak English. Stray cats roaming on premises. Avoid at all costs.

8/10

Excellent

25 May 2012

Max

Good Hotel Highly recommended

Our stay was OK, we had a good time. Hotel is clean, service is excellent. Food needs more variety. There is no direct beach access, however, there are shuttle buses to a beautiful beach nearby. Overall we are very happy.

Family

10/10

Exceptional

04 Mar 2011

Melissa

The best all-inclusive in Sharm!

My husband and I stayed at Sol Y Mar over the Christmas Break for 5 days, and it was one of the best resort holidays we have had in Egypt. The staff at this hotel are amazing! They are so helpful and friendly, every one of them when we were there. The head chef does an absolutely wonderful job with the daily menus. The 3 buffet meals that are served in the restaurant are simply delicious - every night was a surprise. My husband and I would wait in anticipation of our meals, wondering what they would have that night and we were not let down a single night. The lunches tend to be similar each day, but there is a good variety of dishes, both hot and cold. Breakfast is great, too.

This hotel is also one of the cleanest that I have been in during my many stays at many hotels in this country. The rooms were nice and still fresh (this hotel was only built in 2009, I think). We had asked for one with direct access to the pool, but upon check-in, they gave us a choice of that room (which we had paid only an extra $3 per night for) or a room on the upper floors. They let us see a room near the pool and I must say, I am glad we went with an upper floor room. The rooms with pool access are the same as the other rooms BUT they are much SMALLER. We were quite comfortable in the room on the upper floor.

This hotel is just a 10-minute taxi ride to the main strip in Sharm. The surrounding area is very quiet.

I would totally stay here again!

Partner

10/10

Exceptional

03 Nov 2010

Verified traveler

Sol Y Mar Sharks Bay Sharm in great spot in Sharm

the hotel was amazing beautiful and clean. All the staff were very friendly and helpful at all times. rooms were extremely clean and tidy and neat. thank you for making my stay pleasant and happy. I would stay at same hotel again and again and would recommend it to other travelers or guests.

10/10

Exceptional

06 Oct 2010

Verified traveler

A brilliant Hotel, Excellent Staff

just home from a 2 week stay in Sol y Mar sharks Bay..& What a Bargain! we Had a lovely clean room excellent friendly staff & with lovely food & the beach at the sister hotel is nicer than the carribean excellent water sports etc really would recommend this hotel & i will be back

4/10

Poor

18 Sep 2010

Colin

Fantastic Weather, Pool Staff Excelent very freindly loved my lad, Food very Basic and im not fussy,

Hotel location to the Airpor was greatt however with this its stuck out in the middle of nowhere. Pool staff very freindly and in Particular Nebal who Enterained us on many occasions( Thanks Nebal) Food was very basic and if you like Chicken and Beef YOU WILL LOVE THIS.
On one morning i went to the Pool side bar for a Tea and i was concerned that there was the remains of a Pisa Dough make and cooked chips in the fat fryer basket, All this was left fromthe night before,The area was crawling with flys, Again Nebal came to the rescue and sorted this issue unnaceptable cleanissness out
As this is an All Inclusive Package expect to pay for your Childrens Ice Cream during the day and dont expect too much Ice Cream on your Evening Meal Pudding
Day Entertainment was very POOR and the Evening Entertainmaint was even worse ( this did change when the Hotel Director was due to visit the following day on Paper)
This Hotelis classed at 3.5 - 4 Star, i have been to may Hotels and i would say that i would struggle to give it a 3 Star rating

I will re-vist Egypt again however i will push the boat out and book in for a 5 Star Hotel where im sure the standard will be better

Family

6/10

Pleasant

19 Aug 2010

bern

Ok fora week

1 week fine, but after two weeks food getsa little repetitive.
Mainly Britishguests
Make sure you visit sister hotel at Beach, mainly Italian guests

Family

10/10

Exceptional

28 Jun 2010

Verified traveler

such a great hotel

Great hotel
great staff , the only 4 stars hotel in Sharm that really feels like a 5 stars
the staff are very helpful , rooms are clean and new

4/10

Poor

09 May 2010

Anonymous

Great Ammenities, not so great staff:0(

First I would like to say that the hotel itself is very nice, the pool was awesome and the rooms were clean and only about a 10 minute drive to Naama Bay. My complaint is no matter how nice a hotel is, what is a hotel without good customer service which was not provided during this short stay. On arrival to the hotel, the reception staff was unable to locate our reservation. After waiting over an hour with no updates, we finally are told the reason as to why they cannot book us in which is they cannot find our reservation. The hotel manager at the time who was nice enough to let us know there were rooms available as long as we were willing to pay a higher second fee for the rooms. Since we had already paid for the rooms we did not see this as a solution. We were offered the choice of making a long distance call to the website which we had made our reservation for a very high fee which was our last resort. After waiting in the lobby for another 2 hours while we waited for a fax and phonecall and no updates, our concerned manager was busy having coffee and not concerned about his irate guests in the lobby area. Once the information was received we were able to get our rooms. By this time we were exhausted and just ready for bed, the manager gave us a free dinner of which the food was very bland tasting. He also gave us an all inclusive bracelet which was not needed since the only thing we needed was access to our rooms sooner. Our package consisted of bed and breakfast and that was all that was used since we were gone from the hotel most of the day for excursions we had booked. On departure from the hotel, once again we were held up with no information because the manager said that they had not received payment which had nothing to do with us. We told him that we had to leave due to we had to catch a flight. I was not pleased at all with the way that we were treated in this situation and as we stood at the desk on check out two more guests came to the desk to complain..never mind we are still waiting for the iron we requested that never came. Once again the hotel was very clean and if you dont care anything about customer service this would be the place to be. Thanks to the assitance of the great staff, this would be a hotel that I would not recommend to family or friends and would never return to again.

Family