Xperience Kiroseiz Premiere Aqua Park

Egypt , Sharm el Sheikh -Dahab
SHARM EL SHEIKH, Naama Bay - Sharm El Sheikh - Red Sea
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20 reviews shown

10/10

Exceptional

17 Feb 2026

Payal

5⭐️ Review – 3 Week Stay at Xperience Kiroseiz Parkland (Extended from 2 Weeks!)

I originally booked for two weeks and ended up extending for a third week — which honestly says everything about my experience. My opinion genuinely improved day by day.

The hotel is very well put together in terms of logistics. Everything runs smoothly, it’s organised, and the shuttle bus to the beach is frequent and reliable. The grounds are beautiful, and there are so many little things that come together to make the stay special.

Guest relations were fantastic. Caroline was amazing and really helped me move my room. Ali was also very helpful, and another lady (I didn’t catch her name) was equally supportive. They genuinely try hard to resolve issues and make guests comfortable.

Reception can be a little slow — that’s probably my only criticism. On one occasion it took around 25 minutes to move my room, and there was a small error that meant I had to move again. But overall, they are helpful — just not the quickest.

If you’re travelling with a baby, I would definitely recommend requesting a ground floor room in the Parkland area. It makes life much easier with a buggy. It can be slightly noisy outside, but once the door is closed, it’s absolutely fine. Only something to consider if you’re a very light sleeper.

The food is great. Some people say it’s repetitive, but honestly — what do we eat at home? Pretty similar meals every few days! There’s plenty of choice. I had salad daily and was

Family_with_children

10/10

Exceptional

06 Feb 2026

Rahul

Everything thing was good specially staff very friendly and helpful food and room was nice

Leisure Family

10/10

Exceptional

21 Dec 2025

Sefa

Otel çok iyi ama aktiviteler çok zayıf ama çoçuklar için aqua parkı çok güzeldi yemekler zayıf tı aç kalmazsınız güzel bi tatil ama otel 10 dan sonra çok sakin

6/10

Pleasant

17 Nov 2025

Mohammad ashraf

Overall, the stay was okay and the food was really good, the experience with the main reception was very disappointing. The staff there were rude, and none of them spoke good English. Ahmed, the supervisor in the white shirt, was especially unhelpful. I lost money in the ATM, and instead of assisting or showing any empathy, he just said it was the bank’s problem and not the hotel’s. For someone in a supervisor role, his attitude and manners were unacceptable. After that, every time I went to reception,I felt ignored by every staff not approached by anyone.
Mina Akram at the Premier side reception was excellent.
He was kind, understanding, and genuinely helpful. My son’s buggy was lost, and while the main reception did not understand me or offer any real help, Mina contacted the airport on my behalf and helped me recover it. He is much better than the main reception team.
The issue on the last day was also frustrating.
We paid for a late check-out and were told we could take a takeaway dinner for my baby. When I went to get the food, the cashier, Abnmoud who was very rude ran up to me asking why I was taking food if I had checked out. I don’t even know how he knew I checked out, but he should have been aware that I was allowed to take food for my son. I had already spoken to the restaurant manager, Ashraf, who was extremely helpful during our stay, The pool was nice and the slides, I’m unsure if I would return because of staff they let the hotel really down.

Friends_and_family Family

8/10

Excellent

10 Nov 2025

Avinash

Overall good experience but very vegetarians food options, also there was no vegetarian or chicken curries available

Leisure Family

10/10

Exceptional

20 Jul 2025

Amber-Louise

The hotel staff are very nice and helpful and Michael made our stay very comfortable

Leisure Family

2/10

Poor

23 Apr 2025

Kun

It’s not good hotel ,

First time here check in takes more than 30 mins and I have booked for all inclusive but I can not drink beer so beer is 2.5 US dollars fee, why ? The foods are not delicious , water park is not safe I only plays once and my arms was bleeding, so be aware and never come back

Friends_and_family Family

2/10

Poor

27 Nov 2024

Judy

2 restaurants closed. Lifts were shut. Air con swtched off in bar. It seems they sre desperately trying to save money. Well they have just made my conditions 50 times worse. Worst hotel i have ever stayed in. STAFF LOVELY. AND HELP A LOT.

Self

6/10

Pleasant

06 Apr 2024

Matt

Staff great food excellent health and safety doesnt exsit

Partner

8/10

Excellent

01 May 2019

tarek

holiday vacation

good Hotel great staff, good prices

Family

4/10

Poor

05 Aug 2018

Mohamed

Positive:

1- Resort with large enough garden, aqua is nice for both children and adults, food is diverse.

2- Coral Beach is good and view is cool

3- evening shows for kids

Negative/Require Improvement:

1- All the booking reservations was fully paid online for the 2 rooms and when the first room family reached there, they told them the reservation is not paid and make them wait from 4 to 7 PM until I reached there ‘second room’ and they simply said it is paid with no clue of why they made them wait all of this time nor even apologizing for the time got wasted.

2- Every meal is companied with a plastic cups which make a huge plastic waste which can be easy avoid. as well as all soda was serviced from plastic bottles which also can be swapped by soda machines in order to help the environments.

3- milk in coffee machines was spoiled.

4- No hospitality for many of the staff starting from bell man up to front desk staff, some of the staff needs training .
Short staffing and seems they are overloaded (management failure)

5- The beach is not connected to the resort and this was not clear while booking until we get there.

6- TV channels are few and the image is not quiet clear.

7- Pool is fine , however was somehow crowded, Music was very loud the whole time from the morning till the evening and we had a baby infant couldn't fall a sleep.

8- Cleanliness doesn't match 5 star level, the ventilation of W.C is poor.

4/10

Poor

05 Aug 2018

Mohamed

10/10

Exceptional

10 Jan 2018

mohamed

So nice hotel

So nice Hotel , so nice aqua . Food was amazing ...........

4/10

Poor

08 Feb 2017

Mohamed Nadir

Disappointment with inaccurate information on hote

The hotel is rated as 5 star but it is 3-4 stars.I have been to this hotel in 2015 and prior to that in 2014 when it was proper 5 stars with all the swimming pools and five restaurants .There was now only one restaurant for all inclusive and later another one started functioning.The hotel is not five stars and I was quite disappointed as when I compared it to my previous stays it was not even comparable .So all those fives restaurants and few swimming pools are not correct as half of the resort /hotel is shut for repair.Staffs are not as friendly as they used to be and standards have slipped significantly .Quality of tourists are not five stars but people who should be staying at 3 stars hotel as the fire alarm was going off at least once s day as the guests were smoking indoors and the doors are left not shut and the beeping of the door not shut would go on and on.I have s bad experience in this hotel and I think will not stay there again for my sadness as I liked this resort.

Partner

4/10

Poor

13 Aug 2016

Essam

Hotel

Waist of your money, very bad service and terrible facilities

6/10

Pleasant

10 Aug 2016

Verified traveler

Disappointed. Tourism in general and service in particular without European tourists is worthless PERIOD

Family

2/10

Poor

27 Jan 2026

Hasim

Geç check-out ciddi bir sorun. Asla anlayis gosterilmiyor. Lobide beklemenize izin veriyorlar ama saat 23:00 sonrasina kalirsaniz 1 gecelik ucret aliriz diyorlar. Odalar fena degil. Oda temizligi güzel. Ancak check-out yaptiydaniz 2 bardak su vermiyorlar:) Otelin mercanlar olan plajina gittik. Cok birsey beklemeyin.Ras Mohammed de harika bir mercan şöleni var. Yemekler yenir ac birakmaz.Havuz suyu soguk. Ozellikle cocuklar cok usuyor ocak ayinda. Socak havuz dedikleri havuzda sicak degil :)

10/10

Exceptional

13 Jan 2026

BARIS

Hotel ve odalarımız geneli oldukça çok temizdi ve herkes ilgiliydi.

Friends_and_family Family

2/10

Poor

05 Jan 2026

luisa

Camera. Cibo. Posizione. Reception. Prezzo.

Friends_and_family Family