Name: Naama Bay Promenade Beach Resort
Address: Naama Bay 27, P.O.BOX 27, Sharm El Sheikh, 46619, EG

10/10

Exceptional

15 Jul 2026

Ziana

amazing staff amazing service best place to stay in sharm

10/10

Exceptional

03 Jul 2026

Fernanda

Excelente ubicación, habitación limpia. Personal muy atento

Family

10/10

Exceptional

21 Jun 2026

Ahmed

Wonderful central location with kind staff and a nice buffet. All inclusive option was very helpful in allowing us to maximize our time in the beach. The staff, Waleed in particular was just a pleasure to deal with. He was very kind and overall the rooms were very clean. Great stay!

Friends

2/10

Poor

31 Mar 2026

Khaled

This was one of the most disappointing hotel experiences I’ve had.

Upon arrival, the room had visible mold and serious cleanliness issues. The bathroom was in unacceptable condition, with greasy shower walls that had clearly not been properly cleaned. These conditions raised immediate health concerns.

I reported the issue to the hotel, and a staff member was sent to address it. They attempted to clean the mold along the edges of the tub using a toilet brush and advised that it was not mold. However, the issue was not properly resolved, and the condition remained concerning.

I was then offered another room, but that room also had visible mold, which I showed to the staff member at the time. This made it clear that the problem was not isolated and that the property was unable to provide a clean or safe alternative.

Given these conditions, I had no reasonable choice but to leave the hotel and book another stay at my own expense.

This experience reflects serious issues with cleanliness, maintenance, and quality control. I strongly recommend that these concerns be addressed before accepting future guests.

Family

10/10

Exceptional

15 Mar 2026

Ilona

Beautiful pool and sea view, room was spotlessy clean and large, bed, pillows and bedding were very comfortable, room service provided daily water, food was absolutley amazing and beach bar was stunning

Friends_and_family Family

10/10

Exceptional

10 Mar 2026

Ayomide

Enjoyed the entire property

10/10

Exceptional

18 Feb 2026

Hamzah

Good

8/10

Excellent

19 Jan 2026

Canan

Our holiday was wonderful, especially thanks to Mr. Muhammed at the reception and the restaurant staff. The food was delicious and varied. We couldn't swim in the pool because it was cold, but we swam in the sea every day and enjoyed the amazing underwater world.

Leisure

6/10

Pleasant

07 Jan 2026

Nidhi

It needs an upgrade

Friends_and_family Family

2/10

Poor

28 Dec 2025

Hardeep

My booking was made with fully inclusive.. hadnt known till i reached the hotel that expedia didnt pull my booking through.. expedia to contact has been terrible .. the hotel was terrible.. bathroom was mouldy and the best part was the shower wasnt working .when i spoke to the manager they said they all like this..no guest consideration and no resolution. Poor all in all

Leisure Self

8/10

Excellent

11 Dec 2025

Thomas

The room was dated but always clean, with water left daily.
There is a kettle and coffee in the room.
The staff are friendly but Russian guests get priority.

Self

4/10

Poor

10 Dec 2025

Manju

Yes

Friends_and_family Family

6/10

Pleasant

25 Nov 2025

Mohamed

This review is for my stay at the mountain side of the hotel. Staff are welcoming and doing a good effort, amenities are standard not too exciting, location is good BUT rooms condition is bad, extensive renovation and updates are required, cleanses is barely average not even 3 stars ranking and definitely not a 4 stars or even close.
Will not repeat my visit to this hotel.

Business Family

10/10

Exceptional

19 Nov 2025

HIND

Excellent

10/10

Exceptional

16 Nov 2025

James

5star

Partner

4/10

Poor

14 Nov 2025

Rebecca

-

4/10

Poor

12 Nov 2025

Sonia

Hotel room cleaning was requested and some days was not done. The odd day it was cleaned, the bed was made, however, either dirty towels were left and not replaced or no towels at all. One two occasion's I had excursion’s booked which I had missed due to there being no towels for a shower and once requested, it took over 2 hours to arrive to our room despite several calls and staff being aware of my excursion. I was told the laundry is on the other side of the building and to wait which took hours. The hotel location is great but the service was absolutely awful. I will definitely be visiting Sharm El Sheikh again but will not be booking this hotel

Leisure Partner

6/10

Pleasant

04 Nov 2025

Ostina

Basically the service is poor. Communication was a huge challenge. Consider employing staff who can also communicate in English

Leisure

4/10

Poor

01 Oct 2025

Luke

I’m very annoyed that I wasn’t able to cancel the double booking I made. And the staff just simply ignored any requests. This is for the Naama Bay Mountain side with pool view side of the resort.

Leisure Friends

4/10

Poor

19 Sep 2025

Sophie

Very outdated interior and horrible service.

10/10

Exceptional

30 Jul 2025

yelena

The hotel was really lovely and i enjoyed my time there. They had a big pool out back with access to a private beach which i enjoyed. would love to stay there again

Leisure Self

10/10

Exceptional

18 May 2025

Soukaina

One important note: I highly recommend staying on the beachside only. Do not book the mountain side – it doesn't offer the same experience and may fall short in comparison.

Our stay started a bit rough due to a misunderstanding at check-in, but the front desk manager Houssam quickly stepped in and resolved the issue with professionalism and care. From there, everything turned around.
I’d like to give a special shoutout to Mohamed at both the beachside and the mountain side front desks – both were outstanding. They were attentive, proactive, and made sure every detail was taken care of. The rest of the staff were also incredibly kind and detail-oriented.
The food was good for a hotel buffet – plenty of variety and everything was fresh. The location is excellent, the property is very clean, and overall, the quality of service exceeded expectations.

All in all, I’d definitely recommend this hotel for its service, cleanliness, and great location – just be sure to choose the beachside rooms.

Leisure Family

10/10

Exceptional

17 May 2025

Ezdean

Good hotel i will give it five starts

2/10

Poor

10 May 2025

Anthony

Claims to Be 5-Star, But Feels Like a 3-Star Resort in reality. Naama Bay Promenade *Mountain Side* is advertised as a luxury 5-star resort, but it feels more like a budget 3-star hotel pretending to be something it’s not.

The food was repetitive and bland, clearly aimed at large tour groups. If you’re not on one of those packages, you’re out of luck. Worst part? You have to pay extra for a Coca-Cola—even though it’s supposed to be all-inclusive. That’s just cheap.

The air conditioning in my room barely worked, and despite complaining, nothing was done. I spent nights sweating in a room full of mosquitoes. On top of that, the Wi-Fi was useless—constantly disconnecting and making it impossible to get any work done.

The setup is also a mess. The “mountain side” is across a busy road from the beach, and you have to cross through a security gate every time. They even blocked my taxi from entering, so I had to walk the rest of the way with a torn meniscus. Completely unacceptable.

To be fair, the staff are doing what they can—they’re clearly overworked. The problem is the management and the false advertising.

Bottom line: This is NOT a 5-star resort. It’s a mediocre, outdated 3-star hotel with extra charges, broken amenities, and a frustrating layout. I wouldn’t stay here again if it were free.

Leisure Self

8/10

Excellent

09 Dec 2024

Thomas

Good for the price

This is a good generally good hotel, the rooms are clean and cleaned every day.
You get 2 bottles of water left in your room each day, there is tea and coffee and a fridge/ safe.
I have stayed 3 times this year, it’s great for the price-
The only negative is the large amount of Rude and irritating Russians and Ukrainians, they will push you out the way to get in front of you and enjoy large amounts of alcohol- so they are generally noisy at night.
In the 3 times I have stayed this year, I have not seen or heard an English speaking person.

Self

2/10

Poor

09 Nov 2024

Paul

Disgusting

Absolutely disgusting hotel. Filthy mouldy rooms I have many videos and photos to complain to on the beach about saying it’s 5 star. Should only be 1 star.
Rude manager and staff even manager agreed as we had a meeting with him and he said it’s old and needs lots of repairs.

Friends_and_family Friends

6/10

Pleasant

05 Jun 2024

Obai

The area is nice, hotel facilities are average, the food is terrible 😑.. overall the hotel is average and it's worthy only at good offers also when picking a room note that it's one hotel but divided by Alsalam road to promenade beach & promenade mountain

6/10

Pleasant

08 May 2024

Cristina

Decent

Decent!

Friends_and_family Friends

8/10

Excellent

08 May 2024

Cristina

Decent

It’s decent for the price you pay. The food is mediocre. If you don’t spent to much time in the hotel it’s ok. I recommend it!

Friends_and_family Friends

8/10

Excellent

08 May 2024

Cristina

Decent!

It’s decent, not wow!

Friends_and_family Friends

6/10

Pleasant

01 May 2024

amir

Wasn’t too good

Leisure Family

8/10

Excellent

29 Sep 2023

Christopher

Great location and excellent service from all the staff. The a la carte menu offered some delicious options. Scuba centers are 5 min walk from property.

Leisure Self

2/10

Poor

09 Sep 2023

Salman

dirty hotel , food not ok

Self

10/10

Exceptional

25 Jul 2023

Emily

Probably the best hotel to stay at here. Hotel A/C was so nice and cold after a long and hot day at the beach. The bed is comfy, bathroom is very nice. Food is delicious. I don’t know how they make their fries but they are the best fries I’ve ever had. Also the club sandwich from the room service menu is addicting and I ate it almost daily because it’s so good. The hotel lobby is fabulous and the pool is so nice. I’d choose this over the four seasons any day. The walk to the Naama Bay shopping area is kind of long especially in the heat, but taxis are cheap. The beach is so nice and there were even some colorful fish swimming around us there. They clean your room daily and they do an amazing job. The staff is so friendly and go above and beyond for guests. Hotel has stores inside for sunscreen and any other needs which is super convenient. Definitely recommend staying on the beach side of the hotel. I originally didn’t know there were two buildings and ended up upgrading upon arrival which was definitely worth it. Naama Bay Promenade, I love you and your amazing employees <3 Definitely my first pick when I come back.

Leisure Partner

2/10

Poor

11 Nov 2022

Verified traveler

My advice - avoid it.

Awful from start to finish. The hotel and rooms are very tired and dirty in many places. I stayed on business for COP27 and paid a huge amount of money for it but the comments are not about value for money but rather getting the basics right. The room looked like it hadn't been refurbished for 20yrs.

Business

6/10

Pleasant

30 Oct 2022

Gloria

Stay was okay but I was not impressed by how run down the Mountain Side hotel was. A/c, bathrooms, and building overall is needs to be refurbished. It used to be a Marriott but the quality is not the same. Buffett is poor at the mountain side but pretty nice at the beach resort across the street. Staff was friendly and accommodating.

Leisure Self

2/10

Poor

20 Oct 2022

Armughan

This should not be a 5-star hotel

Upon arrival, we were told to go to a different site of the hotel across the road named Naama bay promenade beach resort but the mountainside and at the same time told to pay a further $50/- per night per room if we wanted to stay at the beachside resort.

The night of check-in staff at the reception was extremely rude and extremely unhelpful, he took over 2 hours to get us to our rooms, allocated rooms were scattered across the hotel, and I was placed in room 935 with a couple of my friends in nearby rooms and other rooms were 611, 613 and so on near the reception.

My room was not even serviced, dust everywhere, no towels, no toilet paper, no toiletries in the bathroom, basin tap delivered brown stale water which suggested that room had not been used for a long time, furthermore, the bathroom was not cleaned, had red marks on the bathtub, the toilet was not cleaned, the shower curtain was black at the bottom part suggesting it was not washed for months if not years. Basin leaked on the floor and the toilet overflowed as it was blocked.

The above is my personal experience and all of my friends had similar experiences in their individual rooms this is from a 5-star resort, absolutely unacceptable standard.

Leisure Friends

10/10

Exceptional

17 Apr 2022

Cassandra

Very friendly and helpful staff, nice rooms, and good food. I wound up extending my stay an extra two days.

Business Self

10/10

Exceptional

21 Dec 2021

Rana

Lovely place to stay

The staff, the food the location was amazing!!! Loved it

Friends_and_family Family

10/10

Exceptional

20 Nov 2021

Khalil Ezzaddin Ghilan

Excellent

Nice and worth visiting

Partner

2/10

Poor

31 Oct 2021

ABDULLAH

.

Leisure

2/10

Poor

25 Jan 2021

Daniel

Great - but for Covid

My feedback is based on the current COVID situation - this hotel was not safe. The breakfast room was literally a super-spreader - nobody in masks, huge crowds, no sanitizer, lots of shared utensils. The hotel could easily fix this by taking orders for coffees/omelettes, having staff at the buffet serving. Most staff did not wear masks around the hotel (or just around their chin).

Apart from this - fantastic hotel, great wifi, beautiful setting, nice pool. Would stay again but not in COVID times!

Self

6/10

Pleasant

03 Dec 2020

Hany

Only sea bar

For all inclusive. You can collect any drinks even water only from the sea bar.
Lobby bar only serving cash (extra)
No water bottle in room
The daily show is carioky only
Food is good but bakery was perfect
The hotel team are friendly and helpful

Partner

10/10

Exceptional

27 Oct 2020

sam

friendly staff very clean a service
recomended will come back again

Leisure Family

8/10

Excellent

14 Oct 2020

Mohamed

Good stay

Good beach , good location , good swimming pool , food is good but need to change day by day , before there is alot of comments but they work on some of them , good value for money , will back again

Self

10/10

Exceptional

06 Oct 2020

heidi

Sept 20

Brill hotel and staff

Self

10/10

Exceptional

27 Sep 2020

Mohamed

Nice staff ferry clean very good location very good food Thenkyou mr Mahmoud. And mr matwley

Leisure Friends

4/10

Poor

19 Sep 2020

Mohamed

Disappointed

Really I am disappointed , I was been here 3 weeks ago and it was amazing stay , but now everything changed starting from un welcome reception which threatening me first day for extension if hotel mountain side open I can't accept if you extend online to stay on beach side , I just want inform management please read carefully what room type at hotels.com .. it's garden view not mountain and Incase you open the other side you should show clearly at website which side ...the rooms mountain hotel or beach hotel . Second I book king bed room , then I got 2 bed which useless and small , cleaning service is not same before when I put afternoon no disturb mark no one will come later same before and your room will not clean , next day when I ask to send cleaning service , they clean room without put shampoo or shower gel ( may be I need to buy from shop ) I didn't understand how many stars I staying in , before the keeps calling asking about if everything is ok and everything is fine . Now no one ask . Beach is very good and stuff there is good , food is same every day breakfast but it's good and fine , al carte food is good , price is value for money , hotel is really good but service is bad . Whish next stay found same old stuff and same service

Self

10/10

Exceptional

25 Aug 2020

Mohamed

Great stay

Very good place to stay , I will back again , stuff is very nice , always asking about your stay and if any thing is not ok , breakfast is good , beach is great , pool is great too , room is really clean . I love that place ❤️ and definitely will back inshallah . Thanks to all of stuff

Self

8/10

Excellent

13 Jul 2026

Shiva

We had a fantastic stay at the hotel. The hotel was clean and well-maintained, the surroundings were lovely, the food was good, and the staff were friendly and service-minded. We really enjoyed ourselves and were very pleased with
our holiday. Unfortunately, this positive experience was
overshadowed on the last day. We had arranged to pick up breakfast because we were leaving early. When I went to the reception to collect
it, I was met by a receptionist who suddenly started shouting at me in front of other guests. He accused me—without cause—of using the
word \"fascist,\" lost his temper, waved his hands
at me, and repeatedly told me to \"leave.\" I found this experience deeply humiliating, unpleasant, and completely unacceptable.
After the incident, I contacted the front office manager, Ibrahim, who apologized for what had happened and for his colleague's behavior. I appreciate that he took the time to listen and apologize. I hope the hotel management follows up on this matter so that no other guests have to experience being treated this way.

Apart from this incident, our stay was fantastic, which is why I am giving this hotel 4 out of 5 stars:))

Friends_and_family Family