Name: Extended Stay America - Chattanooga - Airport
Address: 6240 Airpark Dr., Chattanooga, 37421, US

2/10

Poor

21 Jun 2026

ANITA

When we arrived they said that they did not have a room for us. And then blamed it on Expedia over booking the room that we had booked weeks in advance.

Partner

2/10

Poor

21 Jun 2026

Alaina

DO NOT HAVE WORDS for how HORRID this place is. We could not even stay. Feces and urine on the floor, ripped up carpet, old food left on the refrigerators, and the latch was broken on one of the doors. The smell of urine mixed with rotten food and body odor with marijuana and cigarette smoke was in all 3 of the rooms we tried to stay in. We couldn’t even take our shoes off that is how atrociously horrid this place is. The smell of urine is so saturated into the air, we had to bag our clothing once we left check-in LOBBY. It needs to be reported as a biohazard.

I reported to Expedia and the lady at the front desk, Regina would not give us her full name so Expedia will not reimburse us. She was putting cigarettes out on her shoe while making us wait to check in and then kicked us out of the office into a rain storm (we wouldn’t have stayed in anyway) while we were trying to find another place to stay because “I’m not getting paid to sit here.” This is truly a health hazard and beyond disappointing, disgusting, and completely and utterly astounding with how atrocious this experience was with Extended stay and Regina. This place will be reported to the Health Department as a biohazard. I am shocked it has not been closed down already. Avoid this place like the plague, as you are likely to catch it if you dare to stay here.

Family

4/10

Poor

20 Jun 2026

Deja

This was the worst room I’ve ever been in! The door didn’t close properly and the room had a huge smell. There was 2 bullet holes in the wall and it looked like someone cooked meth in the room.

Partner

4/10

Poor

17 Jun 2026

paul

The water in the shower does not get hot, it’s barely warm. In the room we stayed, the ceiling in the bathroom is failing apart in one corner and the shower curtain causes water to flood on the bathroom floor. But otherwise a decent motel. Stayed for one night so it wasn’t too big of a deal.

2/10

Poor

16 Jun 2026

Ian

scary

Self

2/10

Poor

02 Jun 2026

Elizabeth

Disgusting!
Very dirty and room smelled of cigarettes!
Roaches seen outside of the room.
People hanging outside at 2am.
Lobby staff hard to get a hold of when arriving late due to delayed flight. Staff took her time coming from her room the locked lobby that I had to wait outside of with the sketchy people out walking around. Not safe!!

Self

6/10

Pleasant

16 May 2026

Brittany

The lady at the front desk was super friendly which was the highlight of the experience. We stayed in a non-smoking room; however
, were greeted with the smell of cigarette smoke as soon as we opened the door. There were also small roaches in the kitchenette area and the toilet did not work properly. The beds were super thin and you could feel the springs in the mattress but the sheets were clean so that was a plus. I mean for what we paid I expected it but was hoping it would exceed our expectations but unfortunately it was not somewhere I’d want to stay again. It was very much a you get what you pay for type of stay.

Partner

10/10

Exceptional

12 May 2026

Quenisha

Great for all the necessary needs from stove top to a card activated laundry room

2/10

Poor

10 Apr 2026

Samuel

We was not offered Wi-Fi the AC did work okay there was no hand towels there was no soap or shampoo we had to go ask for it and there was only two small pillows and they did not have any extras and she would not get them out of another room for me even though they were not busy I would not recommend staying here just because for attitude and the way it was treated she's like no we don't do that we don't have that everything was a no

Partner

4/10

Poor

08 Jan 2026

paul

W

2/10

Poor

08 Dec 2025

Michelle

I waited outside in frigid conditions after using a telephone to call a 3rd party. They said someone would come to assist with checking in. No one came and I had to go to a different establishment.

Self

2/10

Poor

09 Nov 2025

Ben

The light was flickering, the shower rod was completely coming out of the wall, and it smelled really bad. I don’t mind all that for a $40 or $50 hotel but $90 should be a little better

2/10

Poor

24 Oct 2025

Kamalesh

Awful.

Leisure Self

2/10

Poor

20 Aug 2025

Kayla

Terrible experience

Leisure Family_with_children

2/10

Poor

18 Aug 2025

Kayla

Very dirty … sheets were damp

Leisure Self

4/10

Poor

05 Jul 2025

Nancy

wouldnt stay there again

Leisure Partner

2/10

Poor

24 Jun 2025

Brenda

This place is absolutely terrible..used needles and condoms everywhere..blood and mold on the blankets and I can’t begin to explain what was on the fridge. It needs to be shut down. I will be calling the health inspector to make a visit

Leisure Family

2/10

Poor

21 Jun 2025

Johney

Look elsewhere

The pictures online show a clean rooms, the room had a terrible smell and did not look as advertised.

10/10

Exceptional

13 May 2025

Martha

Convenience

Leisure Self

4/10

Poor

23 Apr 2025

Tim

It was old yet clean, however it stunk of smoke because someone obviously was not following smoking policy. I was unable to stay. Staff was awesome and tried to accommodate the best he could.

Business_and_leisure Self

2/10

Poor

18 Apr 2025

Jhillane

Dirty and disgusting staff

6/10

Pleasant

12 Apr 2025

Felipe

Roaches slippery bathtub shower doesn’t work
Nobody at the front desk
Hard to find address

Self

2/10

Poor

28 Mar 2025

Jacqueline

People were very rude and disrespectful, cleaning people did not knock prior to entering. Rooms in need of deep cleaning, major repairs and massive pest control! Worst hotel experience ever!

6/10

Pleasant

26 Mar 2025

Timothy

Dirty

8/10

Excellent

23 Mar 2025

Tracy

Rooms were old even updated, but not really bad for the price.
Stove and fridge were old looking, and fridge was noisy!

Leisure Self

10/10

Exceptional

22 Mar 2025

Dominique

Sink drained slow light one of the lights didn’t work in room door hard to open and close

Leisure Self

4/10

Poor

22 Mar 2025

Theresa

Expedia stated that there was a shuttle to the airport. It did not exist.
The stairs and walk ways were very dirty. The room did not have a garbage can nor anything else. Not worthcthe money.

Leisure Self

2/10

Poor

19 Feb 2025

David

The property needs SERIOUS repair. There's a pounding / clanking noise in the wall. The person at the front desk said the plumbing needed to be fixed. He moved me to another room. Same problem. Also, the fridge was noisy.

Noise all night long. Don't visit if you intend to sleep or get rest.

Also, nobody is in the office until 10:00am. There's a phone on the side that dials a call center, but the connection hung up on me twice. Good luck if you need to check out early.

Business_and_leisure Self

8/10

Excellent

16 Feb 2025

Gordon

Staff was friendly and nice. Main complaint Is that the hot water isn’t actually hot. Location makes it difficult to move around if you don’t have a car but that’s all

Leisure Self

2/10

Poor

03 Feb 2025

Patrice

This place is not convenient if you land during night time. I got to the hotel at 12 midnight and finally got inside my room at 2 am. The reason for this is because the lobby is closed during night time. There is no sign to guide a customer on where to go after hours. I finally got to see where to go after circulating for about 30 mns around the building when I saw a door that is different than the others. When i took a peep, I realized it was the lobby with no one inside. I manage to call expedia, the person who answered was from extended stay in colorado and told me that someone is coming. No one never came. After about 40 mns of waiting, I decided to look around to see if I can find someone to check inn. Looking upon the glass door that is when I saw in a small post-it on that that says call 500 after hours. I had to find a phone that is near by that looks like a payphone to dial 500. When I dialed, i finally found someone to check in. This is a terrible experience, I was really tired after long hours of flight and not able to get into my room that was already prepaid.

Business Self

6/10

Pleasant

19 Jan 2025

Maria

Staff was amazing! Great and easy check in. The only problem was that our room did not have hot water the night of and the next morning

Leisure Partner

2/10

Poor

02 Dec 2024

XO

Had roaches website said there was a vending area but was not the knob on bathroom door is loose

Leisure Family

10/10

Exceptional

24 Nov 2024

Lisa

Beautiful

Leisure

2/10

Poor

04 Nov 2024

Verified traveler

Had hoped for better

Room was unclean with sticky surfaces and floors. Countertops had missing pieces. “Kitchen” was unusable with no dishes, silverware, or cookware. Fridge was working though. No coffee maker. Multiple bugs issues.

Friends_and_family Family

2/10

Poor

03 Nov 2024

Carlos

Terrible

Terrible , roaches , dirty , noisy , would never stay again .

2/10

Poor

03 Nov 2024

William

I tried to check it in early 1pm on my first day but rooms werent cleaned. I explained I would be back around 8pm after some business. When I returned they had no rooms available. I had prepaid for 2 nights.

Self

2/10

Poor

13 Oct 2024

Beux

Terrible, didn’t even get to check in.

2/10

Poor

30 Sep 2024

Heriberto

In one sentence, I wouldn’t recommend it to anyone!!

Leisure Self

2/10

Poor

16 Sep 2024

Aditya

Never again

I checked out within five minutes

Self

2/10

Poor

29 Aug 2024

Edwin

I would not stay here again

I opened the room door and there was a heavy smell of marijuana inside. (I went to the office to ask for a new room). The property is ugly. The building does NOT get any obvious maintenance. It's sketchy. Carpets are stained. One of the card keys did not work. To reach someone in the hotel to ask for a new key you have to call customer service call center, then they track down the on-site office worker who retreats to their room at 10 pm. This is not good customer service.

Friends_and_family Family

10/10

Exceptional

14 Aug 2024

Zachariah

Cool

10/10

Exceptional

23 Jul 2024

Diane

The staff was very professional and polite. The room was clean.

Leisure Partner

10/10

Exceptional

21 Jul 2024

Diane

The staff is excellent. Very professional and friendly. The rooms are clean. Several restaurants within three miles. The airport is approximately four miles away. You can leave your vehicle on site and the cab ride is between $5-$10.

Located in an commercial area. Those properties were clean also.

Leisure Partner

8/10

Excellent

13 Jul 2024

AHMAD

Room was nice and comfortable.

Leisure

6/10

Pleasant

07 Jul 2024

John

The free WiFi sucks and the breakfast is very limited

10/10

Exceptional

06 Jul 2024

PATRICIA

Room was clean, staff very friendly. Customers walking around with their animals was very nice. No ice machine or lobby to buy things other than that. We had a great stay. A/c was cold

Business Partner

10/10

Exceptional

10 Jun 2024

Madeline

Great

6/10

Pleasant

09 Jun 2024

John

The staff was courteous (once I contacted them) and the place was clean and quiet, even if a little old. There was a problem checking in, though, in that I arrived after midnight and the office closed at 11pm. There was a phone around the corner of the building for calling the office, but this was not obvious--no sign telling what to do for late arrivals. The office hours were not announced on the website--it said the office was open 24/7, which is not correct. I had to call the main reservation number of the hotel chain to even learn that there was a phone. Once I found the phone and dialed the office, it was very hard to hear the person who answered it. So, there were a lot of inconveniences in getting checked in. Once the person arrived, she was courteous and thorough, and eventually got me checked in, but it took a while to get in touch with her.

Business Self

6/10

Pleasant

08 Jun 2024

Halsey

Not a bad place, just nothing special, good value if you didn’t pay much for it. “Continental Breakfast” that website said was available beginning at 6am actually not available until 8 am consisted of a small nutrigrain bar.

Leisure Self

10/10

Exceptional

07 Jun 2024

Reginald

I liked Pam and her staff for speedy hospitality service!

Leisure Friends

6/10

Pleasant

02 Jun 2024

Shanika

They should include that they hold deposits on Internet, Then the guy in the office walked out while I was about to walk in and had me waiting, Then told me he didn't think they had any clean room but on the 3rd floor with no elevator bc I've already paid in advance he told me to lookup who I booked with and they can find me a room, I have never had such bad service when checking in and I will never stay there again

Business_and_leisure Self

2/10

Poor

27 May 2024

Kaleb

Mold on the bathroom ceilings, spiderwebs everywhere, paint splatters on appliances, and police in the lobby talking to the staff about “we confiscated the guns that he had…” makes it seem really unnerving.

Leisure Family

6/10

Pleasant

27 May 2024

Jacob

Stayed overnight for a bed. Staff was nice. Room could have been better but it was affordable and just what we neeeded.

10/10

Exceptional

25 May 2024

Treneisha

The best

It was amazing

Friends_and_family Family

10/10

Exceptional

25 May 2024

michael

Close to my activities

4/10

Poor

24 May 2024

Robin

Didn't know the hours where 7 11 for the office and had to call a property manager down to complete my reservation very inconvenient and a 100 deposit was asked for in addition to the room charge..the room carpet very dirty and had stains..only needed the room to lay my head down between trips served it purpose..

Leisure Family

10/10

Exceptional

29 Apr 2024

Jeffrey

Awesome!

Partner

10/10

Exceptional

22 Apr 2024

neal

The hotel was very good very clean great parking

Business

10/10

Exceptional

15 Apr 2024

Verified traveler

Can’t ask much for 102$ for two people
Hotel was simple had basic amenities and cost effective for what we needed.

Business

2/10

Poor

13 Apr 2024

Tedla

Nothing to like about it they promis breakfast no breakfast and no utensil inside and dirty autside

Leisure Self

4/10

Poor

24 Mar 2024

Garlin

No Ice or ice machine available.

Two person room only had 1 washcloth

No dishes utensils, etc in the kitchen (all of the cabinets were completely empty)

Leisure Partner

4/10

Poor

06 Feb 2024

Jose

Rooms were smelly, door had a big gap underneath. Definitely not coming back there

Business Family_with_children

2/10

Poor

05 Nov 2023

Verdeen

Worst hotel ever!!!!!!

Cockroaches coming out of electrical outlets. Door was bent in at bottom allowing debris from outside come in. Coffee supposed to be available in lobby with breakfast till 9:00am. Coffee was all gone by 7:00am and no one would come to front desk!!!!! Would not even come and check me out!!!!

Friends_and_family Family

2/10

Poor

29 Oct 2023

David

Very dirty and un clean.

Leisure

8/10

Excellent

28 Oct 2023

K J

Easy access to airport

Convenient to airport. Minutes to get to airport

Partner

10/10

Exceptional

26 Sep 2023

Earl Wade

Simple room, worth the price

Self

2/10

Poor

24 Sep 2023

ryan

Stay AWAY

The place is GROSS and dirty

Self

2/10

Poor

07 Aug 2023

Antonia

I do not recommend this property. I felt unsafe there and left within 30 minutes.

Leisure Self

8/10

Excellent

18 Jul 2023

Steven

Stained carpet in my room. Attendant who checked me in was dressed inappropriately for a professional position.

Otherwise clean, secure, good AC, good bathroom amenities, and nice bed and pillows.

Business_and_leisure Self

10/10

Exceptional

19 Jun 2023

TANYA

No

Business_and_leisure Family

10/10

Exceptional

04 Jun 2023

Verified traveler

The lady at the front desk was very nice & helpful. The room was nice. My boyfriend & I slept like babies!

Leisure Partner

6/10

Pleasant

19 Mar 2023

Sherri

Didn’t feel safe. Smelled marijuana multiple times. Staff mumbled and hard to understand. Room smelled musty

Leisure Self

10/10

Exceptional

19 Feb 2023

Tiffany

The facility was clean, both outside and in. The exterior lighting was bright and we saw a police officer drive thru the quiet area! DEFINITELY RECCOMEND!!!

Business_and_leisure Family_with_children

2/10

Poor

07 Nov 2022

Tony

Exterior appears nice and well-lite. Bed was clean and ok. The rest of the furnishings looked like the result of a dumpster dive. Room was In disrepair, the floor was so sticky and nasty black, I put my shoes on before walking to the bathroom during the night. The property is so close to the interstate and the road noise is nearly unbearable. If it wasn’t total necessity I would have left immediately, but I endured. My wife freaked out seeing a spider in the room, never did kill it, but it could have escaped through the large crack under the door. Clerks at the desk were friendly and the shower water hot. Many more negatives than positives, you decide, or just trust me and avoid this place.

Leisure Partner

6/10

Pleasant

07 Nov 2022

Susan

Bed and pillows were lumpy. No hair dryer in room.

Leisure Partner

10/10

Exceptional

05 Nov 2022

Ryan

Great staff, very friendly

Leisure

4/10

Poor

04 Nov 2022

Cindy

The smell in the room

Business Self

6/10

Pleasant

01 Sep 2022

Julie

Could be a nice place

Needs a good cleaning inside and out. Pest control a big issue. Not vending machines on site..Staff in office friendly

Friends_and_family Family

6/10

Pleasant

24 Jul 2022

Lisa

Bathroom had mold in the shower and roaches. Complaint made directly to extended stay

Leisure Partner

6/10

Pleasant

23 Jun 2022

HAROLD

Smokers room was offered at first.

I refused and was given another room.

Business_and_leisure Self

2/10

Poor

28 Mar 2022

Dallis

Disgruntled

They doubled booked the room and than hung up in my face at 11:45 at night so now im driving 30 40 mins looking for another hotel horrible night shift

Business

2/10

Poor

21 Mar 2022

Arkadiusz

Regularly overbooked, management does not care. Talks down to you, very rude Annoyed that you actually show up and want your room and interrupted their sleep

Business_and_leisure Family

2/10

Poor

19 Mar 2022

Angel

This is one of the worst hotels on Expedia as as soon as you pull up you will see homeless people sitting outside drinking by people's vehicles. As soon as you walk in the room and turn the light on there are bugs crawling up the wall and if you go to the front desk as I did and spoke to Cassidy she'll tell you oh well if you don't like it you can go somewhere else there's a no-refund policy and you just lost your hundred-dollar deposit although they tell you if they deposit most people don't get it back and there's nowhere on Expedia where it says there's a deposit until you get there so they'll put a hold on your card and it could take up to 15 days to even get that deposit back

Business Partner

4/10

Poor

13 Mar 2022

Caitlin

Bugs in room…. Bed was definitely broken in and uncomfortable otherwise they needed to do a better job cleaning for next guests to come but otherwise stay was decent. Good area to getting places.

Leisure Partner

2/10

Poor

28 Feb 2022

Verified traveler

Roaches

Was full of roaches. Do not stay here. The shower was decent

Self

10/10

Exceptional

09 Feb 2022

Shelia

I can't imagine anyone saying anything bad. Friendly staff clean in all area. This will be my go to hotel from now on
The bed slept so good i promised i woke up stressed free.

Business

8/10

Excellent

06 Feb 2022

David

Price was good. Access to room easy

Leisure Family

2/10

Poor

05 Feb 2022

Walters

Infested bed

Not at all bed was infested with bed bucks please they really have to sort this out

Business

6/10

Pleasant

10 Jan 2022

Leonard

Customer service

At the time a check in the front Dess lady was very rude told me several times that the other people must not have been doing their job instead if I didn’t like it I could find somewhere else to go.

The rooms were clean and comfortable the basic room as expected everything was fine for that matter.

I then found out there was not a remote control for the TV and no microwave available in the room when I went to the front desk again the lady could not help me she said there wasn’t any extra remotes I would have to do without until maintenance got there and now it’s three days later and still no remote She may need to have some reeducation on customer service but overall the property was good eight minutes from work and I’ll stay again just due to the fact of price and place surely not for her

Business Self

8/10

Excellent

06 Jan 2022

Angie

Only good thing is close to Chattanooga airport..

It was decent however there was no breakfast but a continental only. Front desk could not find envelope for key, and key would not unlock .. had to get them to open door. There was roach near bed and kept me up worried.. the only good thing was convenient to airport but no shuttle .. when less than 5 mins away.
Most hotels I have reserved last two times are poorly run and priced about the same .. not sure if being member has any benefits at this point.

Self

2/10

Poor

04 Jan 2022

David

The hotel was closed. they7 said the doors didnt work but they charged my card anyway and gave me hell trying to get it gback.;

Partner

8/10

Excellent

29 Dec 2021

Joseph A

convenient to where I needed to be.

Business Self

6/10

Pleasant

16 Nov 2021

Ilene

If you need somewhere to spend the night

This place was as basic as it gets. Because of COVID, there was nothing in the room, not even a coffee pot. You had to dump your own garbage and the grounds has cigarette butts all over. Not somewhere I would choose to stay again. The staff was accommodating and friendly though. The property needs major work!

Partner

10/10

Exceptional

23 Oct 2021

Verl

Didn't like the roaches
Didn't like not having a coffee maker
Really liked Regina the check in lady

Leisure Family

2/10

Poor

22 Oct 2021

Shanli

ROACHES! LOTS OF ROACHES! AVOID!

*ROACHES!* The motel had so much tiny roaches, all over the room. There were dead roaches all over the room that had been there for days possibly longer. The room had live tiny roaches by the tv, on the walls, on the night stand, on the sink, on the refrigerator, on the bed frame. We complained about the roaches and were moved to the top floor but there was just as many roaches on the top floor as there was on the first floor. We ended up getting zero sleep due to feeling like bugs were crawling on us. It was a terrible experience! This gave new meaning to the term ROACH MOTEL, avoid this location!

Partner

8/10

Excellent

21 Sep 2021

Deborah A

Very clean, great decor. Very comfortable bed. But it’s a bigger motel and our room’s door was close to the sidewalk and some domestic fighting was going on for about 15 minutes.

Leisure Partner

10/10

Exceptional

31 Aug 2021

Verified traveler

Clean and comfortable place to stay.

There were some stains on the exterior of the refrigerator that appeared to be dried soda. The room smelled like smoke when I entered, but it didn't bother me much and dissipated quickly. The room was comfortable and relatively clean, but slightly worn looking in the kitchenette & restroom. Overall I was satisfied with my stay. I felt safe & had a good night's rest.

Self

8/10

Excellent

23 Aug 2021

George

Convenient to Airport transfer.

Business_and_leisure Partner

2/10

Poor

12 Aug 2021

Verified traveler

Power was out. Receptionist had door locked so we couldn’t even check in. Took 30 minutes to come to door. Cancelled reservation and went somewhere else since we had to have hot water and air.

Business

8/10

Excellent

26 Jul 2021

Shelia

Customer Service details

I wasn’t able to contact the front desk about WiFi issues - no instructions was given at check in Didn’t connect to WiFi tell the next morning- upon check in 100 deposit was required ( wasn’t aware- no receipt was given - Clerk had to email it - Overall the room was clean spacious . Hotel need to focus on more customers service details

Partner