Name: Sonesta Select Chattanooga Hamilton Place
Address: 2210 Bams Drive, Chattanooga, 37421, US

10/10

Exceptional

18 Jul 2026

Abigail

My five-year-old son reports, “I would stay at this hotel for a year.” Lots of useful amenities, and we enjoyed the pool. Breakfast had great options.

Family_with_children

8/10

Excellent

18 Jul 2026

Ronald

Breakfast was average. The parking was great. The room and the interior were well taken care of. The staff was friendly. I enjoyed my room. The main issue was trying to get into the hotel. The key card didn't work on a number of occasions. If they get this issue cleared up I would definitely stay here again. It was located near the places I had to go.

Business

4/10

Poor

17 Jul 2026

kevin

Staff not nice, pool wasn’t available to be used, mold in our bathroom, dingy smell to room and hotel. Will NOT be staying in this hotel again.
Only good thing was convenience to Hamilton Place.

Friends_and_family Friends

4/10

Poor

17 Jul 2026

Susan

Refrigerator in our room didn't work and hotel refused to switch it out with one in another room...even though hotel had plenty of empty rooms. The manager said we could put our refrigerated food in the staff refrigerator...lol...how convenient. The exercise bike in the workout room was broken and the clerk gave no reason or time frame when it would be fixed....maybe never.

Partner

10/10

Exceptional

17 Jul 2026

Michael

Breakfast was good. Convenient location. Close to restaurants and shopping.

Family

10/10

Exceptional

16 Jul 2026

Rafael

Clean rooms and excellent breakfast. Pool have oportunnities but they are working on it. I may stay again if needed. Excellent location. My kids love the place.

Friends_and_family Family

6/10

Pleasant

16 Jul 2026

Michael

The accessible room we reserved was dated. The vanity bathroom light did not work. The exit door which was closest to our room was out of order. The ice machine was clear on the other side of the building by the lobby. The breakfast was good.

Partner

8/10

Excellent

15 Jul 2026

Sunny

Facility was generally clean and staffs were super friendly. Location was very good.

Family_with_children

8/10

Excellent

14 Jul 2026

Miguel

Very impressed w/ everything good service,hot breakfast
clean and more
For the price!! Manager help me out providing me ice to continue our trip. Appreciate it..

8/10

Excellent

13 Jul 2026

Matias

Muy buen servicio

Family_with_children

8/10

Excellent

13 Jul 2026

anison

I enjoyed my stay. the staff was very nice. the place was clean. I've had better breakfast but it was free and not bad at all.

Self

10/10

Exceptional

12 Jul 2026

Andrew

Great hotel for the price. Clean rooms, helpful staff, nice pool. I really enjoyed this hotel.

Partner

8/10

Excellent

11 Jul 2026

Katarzyna

Nice hotel, very friendly staff. Rooms could use some tlc,
Breakfast was good

Family

10/10

Exceptional

09 Jul 2026

Zaida Carolina

Excelente estadía, cuarto muy limpio, confortable, equipado con lo necesario, muy cómodo. Volvería sin dudas.

Partner

8/10

Excellent

09 Jul 2026

Jeff

Nice hotel for the price. I loved the set up with the small sofa hubby felt it was too clustered.
Shower pressure was amazing. It’s an older hotel so some upgrades could benefit the hotel for sure. My opinion is just that though just a bit outdated. Rooms that have carpet are usually hard to keep clean tend to stay dirty and get stinky over time. My socks would agree. We had a ground level which has a walkout to the pool (older needs some good detailed cleaning on the walls) and common area!
Overall it was nice and I would stay again.

Partner

10/10

Exceptional

08 Jul 2026

Rajesh

Everything was great except key card, it took few attempts to get it working, best if they can upgrade to wireless keycards

4/10

Poor

08 Jul 2026

Karmen

First of all, I guess I missed it, but there was no elevator. I have bad knees and do not do stairs well -- especially carrying luggage. I had asked for an accessible room, but they said there wasn't one. I asked at the front desk when I checked in if there was another room and she said they were full with elderly people so there was nothing she could do for us. I wasn't happy, but I resolved myself to accepting hauling all our stuff up the stairs. She told us to park around back as it would be easier to access our room which was at the far end of the facility. So we went around back, unfortunately our entrance door was out of order. There was another rear entrance that worked so we took it ... lugged our stuff upstairs, only to find that the two wings of the hotel were not connected, so we had to come back downstairs and walk back to the front of the hotel, down the other wing of the hotel, upstairs and back down to our room. It was HORRIBLE! As I was walking by the front desk on our long journey around the hotel, I asked the clerk (who was sitting there on her cell phone) if there wasn't ANYTHING else she could do, and she said \"Sorry.\" It seemed odd, because the parking lot was half empty at 7 pm. So I called reservations when we finally got to our room and asked it they had any rooms for this evening on the first floor ... and wow, surprise ... they DID! I was SO angry. The rooms itself were fine. The beds were fine. But the service was anything but!

Family_with_children

8/10

Excellent

07 Jul 2026

tricia

Breakfast ok.... My room had snains burn marks. Store had no female medici e or products.......

8/10

Excellent

06 Jul 2026

Michael

Very affordable. The staff was friendly and the room was clean. The ice maker was not working on our floor but that was the only issue we had.

Friends_and_family Family

4/10

Poor

05 Jul 2026

Geraldine

My family and I recently stayed at the Sonesta hotel for two nights in room #123, from July 3-5th and unfortunately, our experience did not meet the standards we expected.

One of the biggest issues was the lack of hot water. Throughout our stay, the shower water was only lukewarm to cold, which made showering very uncomfortable for everyone in my family. After a long day, being unable to enjoy a hot shower was very disappointing.

In addition, the shower was not properly cleaned before our arrival. There was visible residue and what appeared to be hair left behind from a previous guest. This raised concerns about the cleanliness of the room and made us question the overall housekeeping standards.

We chose your hotel expecting a clean, comfortable stay, but these issues significantly impacted our experience. Because we paid for two nights and did not receive the level of comfort and cleanliness we expected, I would appreciate appropriate monetary compensation for the inconvenience.

I hope you will take this feedback seriously so future guests do not have a similar experience. I look forward to hearing from you regarding a resolution.

Family

8/10

Excellent

05 Jul 2026

Maria

Muy bueno

Family_with_children

4/10

Poor

05 Jul 2026

Karol

The rooms have a strong smell. The carpets are dark and they look dirty . There’s a lot of stains in the hallway carpet and room carpet. Our first room smelled a lot like cigarettes although the hotel is smoke free- we were switched rooms but the other didn’t smell that good either. It’s not the worst but could def be cleaner

Friends_and_family Family

4/10

Poor

05 Jul 2026

Katheryne

The carpets are super dirty, staff wasn’t as friendly as expected.

Friends_and_family Friends

8/10

Excellent

05 Jul 2026

Tyler

❤️

Self

10/10

Exceptional

04 Jul 2026

Daniel

Everything was perfect. Young lady at front desk was very professional and easy on the eyes.

Family_with_children

10/10

Exceptional

03 Jul 2026

Cheryl

Great place

10/10

Exceptional

03 Jul 2026

Judy

We enjoyed the breakfast and the located fabulous!

Family

8/10

Excellent

03 Jul 2026

Victor

This Hotel was adequate but not great. The location was an easy walk to shopping and several restaurants. The one thing that surprised us was there was no hair dryer in our room. When we asked the front desk they asked if we had checked various places in the room which we had. She said come to the front desk we'll see if we can find one. After following her to a couple housekeeping rooms and talking with some of the staff she said they didn't have any. We my roomate contacted front desk asking about getting one from an empty room, was told they didn't offer them. They acted like we were really bothering them. The whole experience took the shine off this place.

Friends_and_family Friends

10/10

Exceptional

03 Jul 2026

Ashley

My
Favorite place to stay

Self

8/10

Excellent

03 Jul 2026

Betheny

The room was clean, however it did have a stele cigarette smell to it (so you could tell someone has smoked in there in the past). I don't think our room had been used in a while, since after turning the shower on, the water came out with black sediment from the pipes (at first) and after turning the sink on, there was air in the pipes. Once it was running for a while it was fine.
The breakfast are needs some work. Only two carafes of coffee is not enough, need another toaster, no sweet rolls/danishes, no grits/oatmeal/fixings. The powdered eggs were ok (but watery). Didn't try anything else.
Everything else about our stay was great!

10/10

Exceptional

02 Jul 2026

Ashley

This is always a go to place because it's always great on point.Every time

2/10

Poor

02 Jul 2026

Elliott Taylor

Nice room, nice location but lost power and couldn’t get ahold of front desk. While calling I was routed to a call center who recommended I visit the front desk. When power came back on alarms and flashing lights went for a bit. Whole situation went from about 2-430. Probably would’ve been fine but we didn’t sleep and it left a bad taste.

8/10

Excellent

30 Jun 2026

Jatina

The rooms had a slight odor, but other than that everything else was good. The pool hours were posted from 7 AM to 9 PM but the morning hours were not correct. When I called the front desk, they said that they didn’t open the pool until 9 AM.

2/10

Poor

29 Jun 2026

Vionette

While the Sonesta in Chattanooga appears clean, my recent stay was a complete failure in hospitality and basic guest care.
Upon discovering that the toilet flooded the bathroom floor every time it was flushed, I immediately requested assistance. I was assured maintenance was on the way, but after three hours of waiting and multiple follow-up calls, I was told no one would come until the next day—and that no other rooms were available to move me to. I was forced to use all of my clean towels just to manage the water on the floor, and due to the leak, I was unable to use the bathroom in my room at all, forcing me to walk to the first floor repeatedly throughout the night. To make matters worse, I was kept awake by disruptive guests knocking on doors in the hallway all night long.
The level of neglect was staggering. Management never reached out to apologize or rectify the situation; I had to initiate every conversation, including tracking down the General Manager after I had already checked out. When I finally spoke with him, his response was dismissive, offering only a $20 credit that failed to acknowledge the severity of the inconvenience. A hotel that forces a guest to endure a flooded room, provides no alternative accommodations, and fails to manage both building security and basic service recovery is not a place I can recommend.

2/10

Poor

29 Jun 2026

Laura

Air conditioning in hallway was broken, ice machine on 2nd floor was broken. Back door entrance was broken.

Partner

6/10

Pleasant

29 Jun 2026

Curtis

Hello, front staff was a bit short borderline rude, found to us side doirs had to have key rekeyed at front desk daily , pool was close going full algea and smelled , worse thing was bathhroom toilet barely flushed ,when reported to front desk they said they will look at tomorrow, but then when we followed up to the front desk, they were very rude and couldn’t tell us if they’ve been checked

Partner

8/10

Excellent

29 Jun 2026

Doug

Staff was very helpful and pleasant

Self

4/10

Poor

29 Jun 2026

Ieva

our room was smelling bad, overall hotel is very poor quality. Do not recommend

4/10

Poor

29 Jun 2026

Jennifer

Every time we left our room the key cards failed to work properly. Ice machine was broken on our floor, large garbage cans placed for ceiling leaks, no elevator.

Partner

6/10

Pleasant

29 Jun 2026

Lulu

We stayed on the first floor and the pool was right outside our window. It was very loud even after 10 pm.

Family

6/10

Pleasant

29 Jun 2026

Ivan

Good fod the price

Family

8/10

Excellent

28 Jun 2026

Michelle R.

Ample parking very conviently located resturants within walking distance

4/10

Poor

28 Jun 2026

BRIAN

The outside door entry pad was not working.

8/10

Excellent

28 Jun 2026

Jason

There was a link on the 1st floor carpet was wet. The bathroom are small and the toilet was low.

Family_with_children

8/10

Excellent

28 Jun 2026

Bob

Give guests more options for breakfast!!

Self

10/10

Exceptional

28 Jun 2026

SABRENA

Best water pressure very friendly staff comfy beds

Family_with_children

10/10

Exceptional

27 Jun 2026

Andrea

This property was older but everything was clean and had been updated.

Family_with_children

10/10

Exceptional

27 Jun 2026

Patrick

Nice place.

6/10

Pleasant

27 Jun 2026

Edward

There was a dog in the room next to us that barked all night long.

Friends_and_family Family

6/10

Pleasant

26 Jun 2026

Monica

The front desk employee Stephanie- identified herself as a manager and didn’t want to provide me with a receipt of my stay because she said I booked it with a 3rd party. That makes no sense, I paid at the hotel and I should be able to receive a receipt for what I paid for!

Family_with_children

10/10

Exceptional

25 Jun 2026

Sherry

The hotel room was clean and well stocked. The complementary breakfast included in the stay was very good! The location was good and very convenient to I-75.

Partner

10/10

Exceptional

25 Jun 2026

Dulce

Great hotel

Partner

10/10

Exceptional

24 Jun 2026

Ken

The breakfast was very good and freshly prepared.

Partner

8/10

Excellent

24 Jun 2026

Denay

Great location close to a variety of shopping centers and restaurants.

Family

10/10

Exceptional

24 Jun 2026

Brian

Far exceeded my expectations

Self

4/10

Poor

23 Jun 2026

Steve

Property was clean and rooms were fine. Staff on the other hand were not helpful. Ice machine was broken on our floor, key cards had to be reprogrammed every time we left(other having same issue) and to make matters worse, they checked us out of our room because house keeping saw us carry our bags to our vehicle in the morning while we had one more night. This was due to being there for a tournament and we planned to leave if we lost. We never notified them of checking out. Front desk got an attitude with us when we informed them after entering our room with other peoples belongings in the room. We had to wait over an hour to finally get a new room and of course the room was hot after being outside all day. Stay was ok but due to staff not taking blame for a their own mistake , I would not recommend. Everyone makes mistakes, just own it and make it right.

6/10

Pleasant

23 Jun 2026

Eva

Room smelled of smoke and remote did not work for TV.

10/10

Exceptional

22 Jun 2026

Kathryn

The websites were confusing..one said on the go breakfast. Then the other one said you can purchase your breakfast..But they had hot breakfast for their guest ... it was a cute little area and they lady taking care of it all was so sweet ..

Family_with_children

10/10

Exceptional

21 Jun 2026

Brock

Great place to stay. It’s about 20-25 minute drive to Ruby Falls and Lookout Mountain.
Room was great. I would stay here again without question.

8/10

Excellent

19 Jun 2026

lisa

The rooms were clean and didn't have the dank/musty smell like many other hotel rooms. The bed was comfortable and the room was stylish designed. The breakfast buffet was a little small but still tasted good.

Partner

4/10

Poor

19 Jun 2026

Elizabeth

The room had sticky carpet by the sink. The toilet was very low. The pool noise was horrible. The pool was not closed down until long after midnight. Travelers like us want peace and quiet after 8.
The breakfast was the worst we have had.

Partner

8/10

Excellent

18 Jun 2026

Regina

Only complaints weak water pressure
And stomping in room above me
Nice place to stay
Friendly staff
Clean room will stay again

Partner

4/10

Poor

15 Jun 2026

Angelica

Key cards continue to not work for two days straight. I had to get them redone. This resulted in me being outside of the hotel at 3 AM, unable to get in until finally the front door worked. Staff was very pleasant and helpful. It’s clearly not their fault but this was not a good experience would not recommend.

Self

6/10

Pleasant

15 Jun 2026

Cody

Hotel was very clean. Lobby and room seem to have nice modern decor and vibe. Those were the only pros. It is a two story hotel with no elevator and only one narrow staircase. When traveling with a toddler and having multiple bags, it would have been helpful to have an elevator. It's one of those things that you just automatically expect at a hotel in 2026. The upstairs AC must have been broken for the hallway. Their thermostat was showing 83 in the hall and you could feel it every time leaving room entering hall or going upstairs from downstairs. The pool was okay. Very cheap chairs at the pool. One of the exterior doors wasn't working with the room key at one point. When we came downstairs before 9 am for the continental breakfast, there was a decent line with not a lot of food choices (out of eggs, long line for waffles, and apple juice was colored water coming out) and there was no seating left. The eating area for breakfast seemed to be designed more for looks during check-in than actual use for guests to use to sit & eat. The hotel probably had at least 32 rooms or more (so potential of 64 to 128 guests), but the seating with actual tables may have only been able to accommodate maybe 20 people. The front desk staff was a 6 out of 10 as far as friendliness goes. The cleanliness was their strength. Also, the layout of the bathroom with its door in the room was slightly an odd configuration. Most likely will not stay again there unless we're desperate.

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Steven

The room was very spacious for the rate. Everything was clean, and overall the property looked well maintained. Sadly, we were only here for one night. Wished we could've stayed longer. Have already booked a night at this hotel for next year when we plan to be in Chattanooga again.

Family_with_children

2/10

Poor

14 Jun 2026

Monica

The carpet in the rooms were dirty and sticky. I had to change rooms due to sticky carpet and musty smell. Pool closed all 3 days. I gad to change rooms keys every time I left my room .. observed people on drugs pimps prositutes make / female in and out from the side entrance that never locked . Unsafe environment. Ice machine not working. Very few hotel guest cars. Hotel appear to be under servelliance for illegal activity. Worst hotel experience in my life.

Family_with_children

2/10

Poor

14 Jun 2026

Susannah

We had to stay in Chattanooga for the weekend, we normally stay in a more commonly known hotel but this one had “excellent” reviews and was half the price so we took a chance. Not sure who voted for excellent but it was anything but and now we understand why it was half the price. To start there is no elevator, our key card was hit or miss if it worked or not. The room smelled very musty / moldy, the bed felt like an air mattress with extra padding on top, the carpet was stained, there was a cigarette burn in one of the cushions, there was a lamp behind the couch we couldn’t even reach, the shower floor was stained from what looked like dirty feet and the walls are paper thin so we heard our neighbors all night. Definitely will not be back.

Partner

4/10

Poor

14 Jun 2026

Kevin

No response. Just won’t stay here again. All have to say is pictures deceive you

Partner

8/10

Excellent

14 Jun 2026

david

Good for 1 night stay. No elevator, but only 2-stories. Nice location, near I-75 and Hamilton Place Mall, restaurants, shopping. Reasonable price.

Self

10/10

Exceptional

13 Jun 2026

Lisa

Stopped after 12 hrs in the car. Room was clean, quiet, had no issues. Left before breakfast. But snagged some coffee. Price was good for two queens on hotel.com 104 a night plus 50 for two dogs. Will stop here again.

4/10

Poor

13 Jun 2026

Sherry

Staff unfriendly

Partner

8/10

Excellent

11 Jun 2026

Jean

One of the bedside outlets did not work. Not a big deal unless you use a c-pap. We had a couple of gnats in our room. Neighbors outside by fire pit partied til 3:am. Breakfast was nothing to write home about.

Partner

4/10

Poor

11 Jun 2026

Tito

Smoke odor in rooms (had to move several times), clogged shower, dirty bathroom

2/10

Poor

11 Jun 2026

Charles

Obtained a handicap room for an 80-year-old traveler, the bathroom did not have a walk-in shower, it had a 28' step over tub for which she could not use. Absolutely a joke. The fire door to the second-floor steps was left open after repeated attempts to tell them it needs to be closed. It's a fire door. to stop the fire from leaving the floor.

The back door requiring a card to enter would not shut automatically, this another security breach.

10/10

Exceptional

09 Jun 2026

Mark

Good hotel for price. Clean and friendly

10/10

Exceptional

08 Jun 2026

Tony

We love staying here. When we overnight in Chattanooga we always stay with Sonesta. Very nice clean rooms. We LOVE the mattresses. Very comfortable beds. Thanks so much!

Partner

10/10

Exceptional

08 Jun 2026

Dana

The room was clean and comfortable. Breakfast was great.

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

Glenys

Had a pleasant stay at the hotel. It was very well maintained.

Family

10/10

Exceptional

06 Jun 2026

Bobbi

Easy access to dining and shopping and interstate. Good breakfast. Spacious rooms. Comfortable but firm beds. Not a lot of counter/mirror space for getting ready in the AM if you have several people who take longer in front of a mirror. Beautiful courtyard/pool. Nice lobby/breakfast area with lots of seating options. Convenient parking. Felt safe. Staff accommodated our request for adjoining rooms. Our first time staying at a Sonesta. We will stay again! This location represents the brand well.

Friends_and_family Family

10/10

Exceptional

05 Jun 2026

Mark

Clean room, good parking great breakfast

Friends_and_family Friends

10/10

Exceptional

05 Jun 2026

Christy

This is a smaller place but perfectly located next to restaurants and shopping. The room was quiet and comfortable and the buffet breakfast gave lots of options. There's no elevator, so fortunately I was on the first of two floors.

Partner

10/10

Exceptional

05 Jun 2026

Gregory

The staff greeted us in a nice way when we arrived and check in was quick and easy. Our room and bathroom was very clean. Breakfast was wonderful. A nice variety of hot food as well as cold food. The hallway was quiet throughout the night which was very helpful.

10/10

Exceptional

04 Jun 2026

Frank

We have stayed in many places in Chattanooga and this is our favorite! Helpful staff, clean spacious room, very nice lobby, breakfast and the pool was great on a hot day. Love the area! Plenty of restaurants and close to the highway.
We will definitely be back

Partner

10/10

Exceptional

01 Jun 2026

David

Staff

Business

10/10

Exceptional

31 May 2026

Karen

It was very nice close to restaurants, easy and easy off a major highways

Partner

6/10

Pleasant

31 May 2026

Joyce

The beds were comfortable and the breakfast was good. There was no night light for the bathroom and each time we left when we return our room card would not work. The staff was very helpful however.

Family

10/10

Exceptional

30 May 2026

Dallas

Parking lot appeared secure let two bikes on the car rack overnight! Staff was helpful and courteous.

10/10

Exceptional

30 May 2026

SUBROTO

Everything was excellent at a very affordable room rent.

Family

2/10

Poor

30 May 2026

Merci

Staff was sometimes rude and not helpful, keys did not work most of the time. On a good note Breakfast was ok, the rooms were quiet.

Partner

6/10

Pleasant

30 May 2026

Leah

Upon arriving there was one person at the desk and she was on the phone and eating. She was not overly friendly. Apparently there isn’t free WiFi at the hotel. The breakfast at 7:20 am was barely warm, but it was good. At check out, I couldn’t get a printed receipt, the printer wasn’t working. This was the first time we stayed at a Sonesta Select, I’m not sure we will stay at another.

Family

10/10

Exceptional

29 May 2026

Jaron

Everything was awesome

Family_with_children

2/10

Poor

28 May 2026

Don

I count get a refund cuz of bad weather , I tried to cancel and it would let me. You're company just scammed my money!!!..

8/10

Excellent

27 May 2026

Lawrence

After driving 12 hours from NJ to Chattanooga due to my girlfriend's passing. I needed a place to stay for a night before I saw her parents & dealt with grief, etc. This place was good for giving me some peace, & the room's back door helped me easily bring in my bags & suitcases from my car in the parking lot, without lugging it all from the lobby. The bed was comfy, the tv & couch helped me relax as well. However I was so tired, that I overslept & with check out being 11am, I barely had 1 hour to get ready to leave. I tried extending my check out to 12 noon, but the best they could do was 11:15 am, which in my situation, didn't ease any of my stress. The check out time is the only reason I am rating this \"good\" & not \"excellent\".

Self

6/10

Pleasant

27 May 2026

Nathaniel

The room had quite an odd smell and there were crumbs on the couch upon arrival. As well, when we came to check in; the young lady at the front desk was on her cell phone and took quite a bit to realize she had a guest. Facility wasn’t bad overall.

Partner

2/10

Poor

26 May 2026

Cassandra

Would not recommend to my worst enemy! We found pills under the bed. That could have been a life threatening emergency if my dog or young child had gotten into it. The area did not feel safe. We think someone may have tried to get into our car. We ended up checking out after only a few hours and they would not refund. If smelled like mold and cigarettes.

Family_with_children

4/10

Poor

26 May 2026

John C

Asked for a handicapped room and was not given one.

Partner

6/10

Pleasant

25 May 2026

diane

The only good thing about the hotel was the location being next to interstate and shopping center. They didn’t have a king suite available. I accepted the double bed suite. The double bed suite was missing the door that separates the rooms. It smelled like smoke. There was no elevator so you had to carry all your belongings up the stairs. The pool was not open. The most concerning thing was that I needed to ask for a new key to my room. I told her my room number, she asked zero questions and didn’t verify who I was. If you stay at this location, use your own locks or keep the door latched. Anyone could get a key to your room. The room was a downgrade. I wasn’t offered a discounted rate. There was an additional hold placed on my card that I may not get back.

Family_with_children

4/10

Poor

25 May 2026

Catalina

Sheets were dirty when we arrived.
Air conditioner extremely old, noisy and working really bad.
Restroom door had blood on it it was very disgusting.

Friends_and_family Family

8/10

Excellent

24 May 2026

Todd

Overall good but furniture is a little dated