Sonesta Select Chattanooga Hamilton Place

6/10

Pleasant

26 Jun 2026

Monica

The front desk employee Stephanie- identified herself as a manager and didn’t want to provide me with a receipt of my stay because she said I booked it with a 3rd party. That makes no sense, I paid at the hotel and I should be able to receive a receipt for what I paid for!

Family_with_children

10/10

Exceptional

25 Jun 2026

Sherry

The hotel room was clean and well stocked. The complementary breakfast included in the stay was very good! The location was good and very convenient to I-75.

Partner

10/10

Exceptional

25 Jun 2026

Dulce

Great hotel

Partner

10/10

Exceptional

24 Jun 2026

Ken

The breakfast was very good and freshly prepared.

Partner

8/10

Excellent

24 Jun 2026

Denay

Great location close to a variety of shopping centers and restaurants.

Family

10/10

Exceptional

24 Jun 2026

Brian

Far exceeded my expectations

Self

4/10

Poor

23 Jun 2026

Steve

Property was clean and rooms were fine. Staff on the other hand were not helpful. Ice machine was broken on our floor, key cards had to be reprogrammed every time we left(other having same issue) and to make matters worse, they checked us out of our room because house keeping saw us carry our bags to our vehicle in the morning while we had one more night. This was due to being there for a tournament and we planned to leave if we lost. We never notified them of checking out. Front desk got an attitude with us when we informed them after entering our room with other peoples belongings in the room. We had to wait over an hour to finally get a new room and of course the room was hot after being outside all day. Stay was ok but due to staff not taking blame for a their own mistake , I would not recommend. Everyone makes mistakes, just own it and make it right.

6/10

Pleasant

23 Jun 2026

Eva

Room smelled of smoke and remote did not work for TV.

10/10

Exceptional

22 Jun 2026

Kathryn

The websites were confusing..one said on the go breakfast. Then the other one said you can purchase your breakfast..But they had hot breakfast for their guest ... it was a cute little area and they lady taking care of it all was so sweet ..

Family_with_children

10/10

Exceptional

21 Jun 2026

Brock

Great place to stay. It’s about 20-25 minute drive to Ruby Falls and Lookout Mountain.
Room was great. I would stay here again without question.

8/10

Excellent

19 Jun 2026

lisa

The rooms were clean and didn't have the dank/musty smell like many other hotel rooms. The bed was comfortable and the room was stylish designed. The breakfast buffet was a little small but still tasted good.

Partner

4/10

Poor

19 Jun 2026

Elizabeth

The room had sticky carpet by the sink. The toilet was very low. The pool noise was horrible. The pool was not closed down until long after midnight. Travelers like us want peace and quiet after 8.
The breakfast was the worst we have had.

Partner

8/10

Excellent

18 Jun 2026

Regina

Only complaints weak water pressure
And stomping in room above me
Nice place to stay
Friendly staff
Clean room will stay again

Partner

4/10

Poor

15 Jun 2026

Angelica

Key cards continue to not work for two days straight. I had to get them redone. This resulted in me being outside of the hotel at 3 AM, unable to get in until finally the front door worked. Staff was very pleasant and helpful. It’s clearly not their fault but this was not a good experience would not recommend.

Self

6/10

Pleasant

15 Jun 2026

Cody

Hotel was very clean. Lobby and room seem to have nice modern decor and vibe. Those were the only pros. It is a two story hotel with no elevator and only one narrow staircase. When traveling with a toddler and having multiple bags, it would have been helpful to have an elevator. It's one of those things that you just automatically expect at a hotel in 2026. The upstairs AC must have been broken for the hallway. Their thermostat was showing 83 in the hall and you could feel it every time leaving room entering hall or going upstairs from downstairs. The pool was okay. Very cheap chairs at the pool. One of the exterior doors wasn't working with the room key at one point. When we came downstairs before 9 am for the continental breakfast, there was a decent line with not a lot of food choices (out of eggs, long line for waffles, and apple juice was colored water coming out) and there was no seating left. The eating area for breakfast seemed to be designed more for looks during check-in than actual use for guests to use to sit & eat. The hotel probably had at least 32 rooms or more (so potential of 64 to 128 guests), but the seating with actual tables may have only been able to accommodate maybe 20 people. The front desk staff was a 6 out of 10 as far as friendliness goes. The cleanliness was their strength. Also, the layout of the bathroom with its door in the room was slightly an odd configuration. Most likely will not stay again there unless we're desperate.

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Steven

The room was very spacious for the rate. Everything was clean, and overall the property looked well maintained. Sadly, we were only here for one night. Wished we could've stayed longer. Have already booked a night at this hotel for next year when we plan to be in Chattanooga again.

Family_with_children

2/10

Poor

14 Jun 2026

Monica

The carpet in the rooms were dirty and sticky. I had to change rooms due to sticky carpet and musty smell. Pool closed all 3 days. I gad to change rooms keys every time I left my room .. observed people on drugs pimps prositutes make / female in and out from the side entrance that never locked . Unsafe environment. Ice machine not working. Very few hotel guest cars. Hotel appear to be under servelliance for illegal activity. Worst hotel experience in my life.

Family_with_children

2/10

Poor

14 Jun 2026

Susannah

We had to stay in Chattanooga for the weekend, we normally stay in a more commonly known hotel but this one had “excellent” reviews and was half the price so we took a chance. Not sure who voted for excellent but it was anything but and now we understand why it was half the price. To start there is no elevator, our key card was hit or miss if it worked or not. The room smelled very musty / moldy, the bed felt like an air mattress with extra padding on top, the carpet was stained, there was a cigarette burn in one of the cushions, there was a lamp behind the couch we couldn’t even reach, the shower floor was stained from what looked like dirty feet and the walls are paper thin so we heard our neighbors all night. Definitely will not be back.

Partner

4/10

Poor

14 Jun 2026

Kevin

No response. Just won’t stay here again. All have to say is pictures deceive you

Partner

8/10

Excellent

14 Jun 2026

david

Good for 1 night stay. No elevator, but only 2-stories. Nice location, near I-75 and Hamilton Place Mall, restaurants, shopping. Reasonable price.

Self

10/10

Exceptional

13 Jun 2026

Lisa

Stopped after 12 hrs in the car. Room was clean, quiet, had no issues. Left before breakfast. But snagged some coffee. Price was good for two queens on hotel.com 104 a night plus 50 for two dogs. Will stop here again.

4/10

Poor

13 Jun 2026

Sherry

Staff unfriendly

Partner

8/10

Excellent

11 Jun 2026

Jean

One of the bedside outlets did not work. Not a big deal unless you use a c-pap. We had a couple of gnats in our room. Neighbors outside by fire pit partied til 3:am. Breakfast was nothing to write home about.

Partner

4/10

Poor

11 Jun 2026

Tito

Smoke odor in rooms (had to move several times), clogged shower, dirty bathroom

2/10

Poor

11 Jun 2026

Charles

Obtained a handicap room for an 80-year-old traveler, the bathroom did not have a walk-in shower, it had a 28' step over tub for which she could not use. Absolutely a joke. The fire door to the second-floor steps was left open after repeated attempts to tell them it needs to be closed. It's a fire door. to stop the fire from leaving the floor.

The back door requiring a card to enter would not shut automatically, this another security breach.

10/10

Exceptional

09 Jun 2026

Mark

Good hotel for price. Clean and friendly

10/10

Exceptional

08 Jun 2026

Tony

We love staying here. When we overnight in Chattanooga we always stay with Sonesta. Very nice clean rooms. We LOVE the mattresses. Very comfortable beds. Thanks so much!

Partner

10/10

Exceptional

08 Jun 2026

Dana

The room was clean and comfortable. Breakfast was great.

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

Glenys

Had a pleasant stay at the hotel. It was very well maintained.

Family

10/10

Exceptional

06 Jun 2026

Bobbi

Easy access to dining and shopping and interstate. Good breakfast. Spacious rooms. Comfortable but firm beds. Not a lot of counter/mirror space for getting ready in the AM if you have several people who take longer in front of a mirror. Beautiful courtyard/pool. Nice lobby/breakfast area with lots of seating options. Convenient parking. Felt safe. Staff accommodated our request for adjoining rooms. Our first time staying at a Sonesta. We will stay again! This location represents the brand well.

Friends_and_family Family

10/10

Exceptional

05 Jun 2026

Mark

Clean room, good parking great breakfast

Friends_and_family Friends

10/10

Exceptional

05 Jun 2026

Christy

This is a smaller place but perfectly located next to restaurants and shopping. The room was quiet and comfortable and the buffet breakfast gave lots of options. There's no elevator, so fortunately I was on the first of two floors.

Partner

10/10

Exceptional

05 Jun 2026

Gregory

The staff greeted us in a nice way when we arrived and check in was quick and easy. Our room and bathroom was very clean. Breakfast was wonderful. A nice variety of hot food as well as cold food. The hallway was quiet throughout the night which was very helpful.

10/10

Exceptional

04 Jun 2026

Frank

We have stayed in many places in Chattanooga and this is our favorite! Helpful staff, clean spacious room, very nice lobby, breakfast and the pool was great on a hot day. Love the area! Plenty of restaurants and close to the highway.
We will definitely be back

Partner

10/10

Exceptional

01 Jun 2026

David

Staff

Business

10/10

Exceptional

31 May 2026

Karen

It was very nice close to restaurants, easy and easy off a major highways

Partner

6/10

Pleasant

31 May 2026

Joyce

The beds were comfortable and the breakfast was good. There was no night light for the bathroom and each time we left when we return our room card would not work. The staff was very helpful however.

Family

10/10

Exceptional

30 May 2026

Dallas

Parking lot appeared secure let two bikes on the car rack overnight! Staff was helpful and courteous.

10/10

Exceptional

30 May 2026

SUBROTO

Everything was excellent at a very affordable room rent.

Family

2/10

Poor

30 May 2026

Merci

Staff was sometimes rude and not helpful, keys did not work most of the time. On a good note Breakfast was ok, the rooms were quiet.

Partner

6/10

Pleasant

30 May 2026

Leah

Upon arriving there was one person at the desk and she was on the phone and eating. She was not overly friendly. Apparently there isn’t free WiFi at the hotel. The breakfast at 7:20 am was barely warm, but it was good. At check out, I couldn’t get a printed receipt, the printer wasn’t working. This was the first time we stayed at a Sonesta Select, I’m not sure we will stay at another.

Family

10/10

Exceptional

29 May 2026

Jaron

Everything was awesome

Family_with_children

2/10

Poor

28 May 2026

Don

I count get a refund cuz of bad weather , I tried to cancel and it would let me. You're company just scammed my money!!!..

8/10

Excellent

27 May 2026

Lawrence

After driving 12 hours from NJ to Chattanooga due to my girlfriend's passing. I needed a place to stay for a night before I saw her parents & dealt with grief, etc. This place was good for giving me some peace, & the room's back door helped me easily bring in my bags & suitcases from my car in the parking lot, without lugging it all from the lobby. The bed was comfy, the tv & couch helped me relax as well. However I was so tired, that I overslept & with check out being 11am, I barely had 1 hour to get ready to leave. I tried extending my check out to 12 noon, but the best they could do was 11:15 am, which in my situation, didn't ease any of my stress. The check out time is the only reason I am rating this \"good\" & not \"excellent\".

Self

6/10

Pleasant

27 May 2026

Nathaniel

The room had quite an odd smell and there were crumbs on the couch upon arrival. As well, when we came to check in; the young lady at the front desk was on her cell phone and took quite a bit to realize she had a guest. Facility wasn’t bad overall.

Partner

2/10

Poor

26 May 2026

Cassandra

Would not recommend to my worst enemy! We found pills under the bed. That could have been a life threatening emergency if my dog or young child had gotten into it. The area did not feel safe. We think someone may have tried to get into our car. We ended up checking out after only a few hours and they would not refund. If smelled like mold and cigarettes.

Family_with_children

4/10

Poor

26 May 2026

John C

Asked for a handicapped room and was not given one.

Partner

6/10

Pleasant

25 May 2026

diane

The only good thing about the hotel was the location being next to interstate and shopping center. They didn’t have a king suite available. I accepted the double bed suite. The double bed suite was missing the door that separates the rooms. It smelled like smoke. There was no elevator so you had to carry all your belongings up the stairs. The pool was not open. The most concerning thing was that I needed to ask for a new key to my room. I told her my room number, she asked zero questions and didn’t verify who I was. If you stay at this location, use your own locks or keep the door latched. Anyone could get a key to your room. The room was a downgrade. I wasn’t offered a discounted rate. There was an additional hold placed on my card that I may not get back.

Family_with_children

4/10

Poor

25 May 2026

Catalina

Sheets were dirty when we arrived.
Air conditioner extremely old, noisy and working really bad.
Restroom door had blood on it it was very disgusting.

Friends_and_family Family

8/10

Excellent

24 May 2026

Todd

Overall good but furniture is a little dated

Partner

8/10

Excellent

24 May 2026

John C.

External doors didn’t work to gain access with the room key card. Other than that, hotel was great.

10/10

Exceptional

23 May 2026

Valerie

Clean room great hotel same with breakfast very bland other than that the choices for dining were great

4/10

Poor

21 May 2026

Jennifer

Suzanne at the front desk was very short and close to rude to me. I had been driving all day...already paid for my reservation on line prior to check in so I should have been able to relax after a shower and sleep as I still had 10 more hours of traveling to do the next day. She called me shirtly after I checked in and asked me to come back to the front desk to pay an additional fee of 25$ after my 50$ pet deposit, but wouldnt just run my card on file. My neighbors across the hall must have been drinking for a while.. the whole end of the hall smelled like alcohol and they were in and out of the room all night...waking me and my pet up. I slept maybe for 2 hours. Had to turn off the AC unit as it was humming loudly and put off a mildew smell when it was running. I finally gave up on sleep about 4am and checked out. No coffee available and another rude front desk person, no name tag. Hotel is nice, Staff is not.

Pet

10/10

Exceptional

19 May 2026

Amanda

Parking was fine. Bathrooms were clean. Lotion and hand soap weren’t full in the room. That’s the only “bad” thing if you wanna call it that.

10/10

Exceptional

19 May 2026

Allison

Clean room and friendly staff! Would stay here again

Family_with_children

10/10

Exceptional

18 May 2026

lucas

Everything was great especially for the price! Just as nice as any Marriott I’ve stayed at. I would highly recommend.

Friends

6/10

Pleasant

18 May 2026

Cayce

Clean .. nice room . Food close by.

Family

8/10

Excellent

17 May 2026

Mark

Staff was welcoming and helpful. Facility was clean. There is no elevator to 2nd floor.

Partner

8/10

Excellent

17 May 2026

Togji

Clean room,Awesome staff.parking is decent.
Customer please be aware there is NO ELEVATOR in this hotel. So just be mindful where your room is,as too where the stairs are.

Friends_and_family Family

6/10

Pleasant

17 May 2026

Vladimir

This hotel is rated as \"very good\", which I think if way too high and a bit missleading.

Family

8/10

Excellent

16 May 2026

Taylor

Overall not a bad place for a night sleep. Pool wasn’t open or even ready to be opened. It was green.

Staff were very friendly!

They do charge for $50 damage fee, BUT it is refunded. We booked a king bed with couch; couch did have pull out bed, which I didn’t even know until trying to make a bed! So that was a plus.

Family_with_children

10/10

Exceptional

16 May 2026

William

Clean rooms, great service!

Partner

2/10

Poor

15 May 2026

Nikki

I NEVER leave bad reviews, but we were so disappointed. We stay with Sonesta often, and this hotel did not meet their standards.
Front desk clerk was extremely hateful.
There was trash in the pull out bed.
Carpet was wet and soaked our socks.
Just not a pleasant experience.

Family

6/10

Pleasant

14 May 2026

Marcus

Rooms could use some updating. Overall decent stay.

Partner

10/10

Exceptional

13 May 2026

Ramon A.

Very convenient location for us.
In the room need to be better cleaned after all good.

8/10

Excellent

12 May 2026

Linda

Parking was great. The room was clean and we felt very comfortable. My husband went outside to do his morning meditations and prayers and told me how wonderfil that time was. That particular area had chairs and hanging lights and he felt it was a very pleasant time.

Partner

10/10

Exceptional

12 May 2026

Samantha

By far the nicest hotel I have ever stayed in!! When we pulled we was so confused because they look like apartments lol but we loved and will be back anytime I’m in the area!!

6/10

Pleasant

11 May 2026

Marie

The property was clean, staff was friendly, parking was fine. However, the bed and sofa were very uncomfortable to my liking. The bed was extremely firm. We only stayed one night. There is not an elevator so you do have to take stairs to your room.

Friends_and_family Family

10/10

Exceptional

11 May 2026

Barbara

I love it . Great place to stay.

10/10

Exceptional

10 May 2026

Patty

!

Friends_and_family Family

4/10

Poor

10 May 2026

Roy

Parking was easy and convenient. Air conditioning was good. Bath tub had stains on its bottom. Carpet was very used and needed cleaning.

10/10

Exceptional

09 May 2026

Suzanne

Room smelled fresh without odor of cover-up spray. I heard road noise during the night and found the window was not fully closed and latched. The alarm clock had the wrong time and I didn’t find a USB charger.

2/10

Poor

09 May 2026

Dewana

First off, there is NO elevator and I feel like that was buried in the description. The lobby smelled like vomit. The carpet in the hallways and stairwells (no elevator) was stained and dirty. Dog friendly -we discovered this tidbit when a big dog barked for a while across the hall from us. The lady checking us in had zero personality and didn't mention there was no elevator. Our tv remote has no batteries so I had to go down to get some and I felt like it was a huge inconvenience to her. I will say the beds were satisfactory. We didn't eat breakfast, when we went down there were no eggs or hash browns, leaving on sausage patties as the only hot food offerings. I checked the reviews BEFORE booking and I they are NOT consistent with our experience at all!!! I do not recommend.

Partner

10/10

Exceptional

09 May 2026

Kevin

Stay was extremely nice. Rooms are very clean and location perfect has everything you need from shopping to dining out.

Family

8/10

Excellent

08 May 2026

Jerry

Nice overnight stay. Maybe a bit small but liked the location

Self

8/10

Excellent

08 May 2026

Annissa

Everything was clean and nice. I just wish there was an elevator. I was also a bit upset that I only had decaf coffee in my room. That is my only issue. Overall, it was a good stay.

Partner

10/10

Exceptional

06 May 2026

Aaron

Clean room nice staff. Easy parking

Self

8/10

Excellent

06 May 2026

Brooke

Staff was very friendly and helpful. Room was extremely clean. Had no issues with parking, and felt safe. Only complaint I have is the pool was not open, definitely a disappointment and wasn’t even allowed to sit in the pool area and enjoy the sun. Other than that the stay was great!!

Self

2/10

Poor

03 May 2026

Laura

Dirty. Mean staff. Not secure. Bad area.

Friends

10/10

Exceptional

03 May 2026

Galen

Good location for the rocket center.

Self

6/10

Pleasant

02 May 2026

Cheryl

I had to get a new room key every day. It was a hassle.

8/10

Excellent

01 May 2026

Randall

Had pay for some of breakfast mostly continental breakfast

6/10

Pleasant

01 May 2026

Cheryl

Fix the door key issue please. I had to get a new key every day. It became frustrating.

Self

10/10

Exceptional

01 May 2026

John

The property

Family_with_children

8/10

Excellent

30 Apr 2026

Angela

Nice clean comfortable rooms that are close to restaurants & shopping.

Family

6/10

Pleasant

30 Apr 2026

Mark

Breakfast was a joke. Only prepackaged muffins and coffee. Sink did not drain properly. 1 key card didn’t work. Bed was comfortable. Coffee in the room.

Partner

10/10

Exceptional

27 Apr 2026

Amanda

Great stay, was in town for a baseball tournament and was close to everything we needed

Family_with_children

10/10

Exceptional

27 Apr 2026

Tenishia

Location was great

10/10

Exceptional

26 Apr 2026

Melissa

Parking is great staff was very friendly close to lots of shopping and restaurants

8/10

Excellent

25 Apr 2026

Jeff

Room was nice. No elevator available for getting to 2nd floor. On our last night we realized the sheet was not cleaned properly.
Pool was not ready for use

Partner

10/10

Exceptional

25 Apr 2026

Kevin

Parking was secure and plentiful. Room was smaller but nicely decorated. Bath and bed were 100%. Very nice for the price.

4/10

Poor

25 Apr 2026

William

Had called for a late check out and was told they can only do an extra 30 minutes (11:30am). After calling the front desk for that request, housekeeping came to the door 4 times before the actual 11am checkout time. On the 3rd time, someone banged on the door like the police, shouted \"housekeeping\" and tried to aggressively open the door when it was latched. Even after telling him to come back later, another housekeeper came back about 20-30min later. I understand they have a job to do, but I've stayed at many hotels over the years and never experienced that before. Poor communication and bad judgement from the staff. Also found hairs all over the place in the bed, bathroom etc. If they're in such a hurry to kick out guests so they could clean, you would at least expect the rooms to be spotless. Normally a big fan of Sonesta hotels but this will likely be the last time I ever stay at one again.

10/10

Exceptional

24 Apr 2026

steve

.

Family_with_children

2/10

Poor

24 Apr 2026

Rebecca

Clean room and comfy bed, but the lady that checked me in was apathetic as heck. She gave me a room that was OCCUPIED and didn’t even apologize when I went back to the front desk to let her know. Not even an “I’m sorry”. So I was a bit confused about the excellent ratings. Hallways were dirty, but the interior of the room was clean and updated.

Partner

10/10

Exceptional

24 Apr 2026

Denise

I was very pleased with this hotel. Very clean. Secure.Staff was very nice and it’s. Lose to many restaurants. Would highly recommend

Self

8/10

Excellent

23 Apr 2026

Annette

Parking was convenient. Hotel room was nice and clean, bed was comfortable. You could go in the courtyard and relax. The only complaint was that other guests were very loud in the hallway throughout the night. Not the hotel’s fault, nonetheless I barely got any sleep.

Partner

8/10

Excellent

23 Apr 2026

Jennifer

Pool was closed

4/10

Poor

20 Apr 2026

Stephens

In town from Atlanta to see a comedy show in Chattanooga for the weekend. I was really disappointed in general with the hotel. I love the area, although there is high construction near by, it wasn’t an issue. Good eateries and shops around as well. Courtyard area was nice with chairs and the fireplace/fire-pit.
Hotel does not have elevators!!!
However upon check-in walking into the lobby, there was a portable air unit that was sitting up on a table or some object, blowing air toward the check in desk. Check-in was fast and the young lady was very nice. Room was clean and had a pleasant smell to it as well. However, in front of the sink was a wet spot around 10-12” in diameter. I checked under the sink and could find where the water was coming from. Later on we discovered that if the shower head is turned toward the bathroom door and the curtain not pulled, then it lets water run from the bathroom area into front part of the sink area. Ok no problem, just call to the front desk to have the water removed! Unfortunately the phone in the room did not work. No dial tone or anything. Next morning we saw the housekeeper and asked for more hand towels for the room around 9am. Came back to the room around 3pm and no towels and room was not done. She even asked us if we were leaving for the day and we said yes. Came back from being out the night around 1am and on my 1 of the 2 keys worked, Fortunately, we had put the 2nd key in her purse.
Just not happy overall with the stay.

Partner

8/10

Excellent

19 Apr 2026

Rachel

No elevator and having to climb to the second floor with a young child was inconvenient. Otherwise everything else was fine

Family_with_children

4/10

Poor

19 Apr 2026

Ronald

This is a strange hotel. The lobby and rooms are nicely furnished and the courtyard is a great place to hang out. But there are major deficiencies:
1. There is no elevator and carrying luggage to the room through narrow doors and staircases is no small feat.
2. There is no free breakfast. You can get a dried out mandarin, a granola bar and a factory produced slice of plasticy cake - that is NOT a breakfast. You can purchase juice, yoghurt and a few other snacks but even then it is a lousy breakfast. No eggs, meats, cheese, fruit or cereal.
3. There is no hairdryer in the room and when we asked at the front desk, we were told the hotel has none!!! We’ve never seen this in 30 years of travel.
4. The fridge in the room did not work.

So overalls not a place I would recommend or go back to.

Partner