Name: Woodspring Suites Chattanooga
Address: 7710 Lee Highway, Chattanooga, 37421, US

2/10

Poor

04 Jul 2026

Erica

The hallway we stayed on smelled like weed. It woke us up one morning coming in under the door. The elevator smelled also. ThOK. Was mold/mildew in the tub. Otherwise everything was ok.

2/10

Poor

01 Jul 2026

Michelle

Friendly staff but disappointed in hotel

Partner

2/10

Poor

30 Jun 2026

Moises

We had a bad experience, we did our reservation a week before our trip a 2 bedroom NON smoking room. When we arrive to the hotel there’s was NO room for us they only have available a king bed room in the smoking area. We travel with two child which one has special needs we were tired from our 10 hours trip it was 11:20 pm n we were force to look for another hotel in the area at that time. The front desk staff help us look for a hotel near by. We had to call Expedia to return our money since we had already pay for the room in advance. You should book rooms if you don’t have capacity.

Family_with_children

10/10

Exceptional

02 Jun 2026

Rey

Manager Cheritan and all front decks staff were extremely nice and helpful

Talk to the manager for a few minutes about how to bring in more people to this property
He was very grateful for my suggestions

Self

10/10

Exceptional

27 Mar 2026

Tammy

I been moving around. This was my 4th one in one month. The cleaness

Self

10/10

Exceptional

15 Feb 2026

Kimberly

Nice room friendly place very quiet

Business

2/10

Poor

04 Feb 2026

Yancey

Was not allowed to check into my room

6/10

Pleasant

22 Jan 2026

John

All the lights were on a timer and kept shutting off whenever I needed them on. And there were several roaches crawling around.

Partner

4/10

Poor

21 Jan 2026

Jon

Got here to check in then was told there was a deposit that needed paid went to get them money to pay it when i arrived again on the second attempt i was made to wait over thirty mins as they closed the window and was doing who knows what

10/10

Exceptional

31 Dec 2025

April

Clean room, comfortable beds, friendly staff would definitely stay here again

Leisure Family

10/10

Exceptional

08 Dec 2025

Michele

The room I stayed in didn't have trash cans in the room,but the room was clean. The second room didn't have a phone in the room and had bugs.

Friends_and_family Family

10/10

Exceptional

06 Dec 2025

Michele

The rooms we're looking good
The staffs have good service.

2/10

Poor

16 Nov 2025

Erin

This hotel had homeless people that were coming in and is an extended stay. Pictures are very deceiving.

Friends_and_family Friends

2/10

Poor

16 Nov 2025

Aracely

Staff was rude.

10/10

Exceptional

11 Nov 2025

Jamal

……(

2/10

Poor

09 Nov 2025

Ronda

There were roaches in the room. When you try and call the hotel, it goes straight to a recording and nobody ever seems to answer.

Leisure

2/10

Poor

08 Nov 2025

donna

Lobby in disrepair. People with large dogs walking in hall ways. Couldn’t breathe for cigarette smoke in hallways. As soon as I stepped into room there were roaches on the counter top by the stop in the kitchen area. Bed, etc worse than some bunk room at a kids camp. Walked right out back to lobby and told representavie I was unwilling to stay in a room with visible roaches. Requested refund, gave room key back within 5 minutes of arrival. She said Gen manager would have to handle Monday. Then chatted with Hotels.com agent. They will be researched and emailing me back.

Business

2/10

Poor

02 Nov 2025

xiaoxiang

My original room does not have a door for the bathroom, and the sheet is soooo dirty. The lady switched us to another room but the key card does not work so she has to open the door for us. Worst experience ever. I wish I can get a full refund for this kind of experience.

2/10

Poor

11 Oct 2025

Virginia

Terrible!!!!!!!!!!!

Leisure Family

10/10

Exceptional

11 Oct 2025

Carl

Ii

10/10

Exceptional

24 Sep 2025

Brittany

Its clean the staff is very nice

2/10

Poor

21 Sep 2025

Chris

The floors of the room were the only thing really clean, the bedding was stained, cigarette burns, also only had 2 pillows for a double queen bed set up. This property seems to be set up for section 8 housing but still trying to market as a hotel. Avoid at all cost.

4/10

Poor

09 Sep 2025

Paul

I should have paid more attention prior to booking this hotel. I checked in late and there were lots of people just milling around in the parking lot. The room is very basic for the price I paid and I had to kill three cockroaches within the first five minutes of entering the room.

Business Self

2/10

Poor

10 Jul 2025

Stephen

The worst hotel I've ever considered staying at. Booked a non-smoking room. After arriving after check in time, waited minutes (along with someone else who was staying there and couldn't get in) for someone working there to finally come to the desk. Was informed that they did not have any non-smoking rooms available, despite my reservation. I was offered to look at one of the smoking rooms available to see if I would be interested. I went to look at it via the elevator that sounded like it might break at any moment. While checking out the room, I noticed multiple holes in the walls, mold on the refrigerator, mold on the bathroom sink, and stained linens on the bed. I was obviously not interested, went back in the sketchy elevator, and informed the person working that I would not be interested. He informed me that they would not be able to offer a refund. Never been so disgusted by a hotel that I was willing to eat the cost and stay somewhere else. There are plenty of other terrible hotels in the area, and I assure you they will be better.

Leisure Self

4/10

Poor

28 Jun 2025

Marie

Smoking

Couldn’t wait to check out…

Friends_and_family Family

10/10

Exceptional

23 Jun 2025

Sandile

Good a great place to stay

10/10

Exceptional

23 Jun 2025

Sandile

It’s a great place to stay in

2/10

Poor

09 Jun 2025

Michelle

The property from the outside look ok but the inside was not like a proper hotel. It was more like a building where you had to be let in. Kind of like a shelter
The front dest closed at 8pm.

The smell was very strong, the keys did not work to the room.
Not clean. We couldn't stay at all

However the 1 staff member that attended us was very polite and did her best to accommodate us.

2/10

Poor

26 Apr 2025

Jill

Beautiful newer building….. many transient people living there … no vending, ice even cups in room. A bar of soap …. Was not impressed but clean and half way acceptable after going to Days in where I was greeted with bed bugs…. 🐜.

Leisure

6/10

Pleasant

11 Apr 2025

Joseph

Charged twice. Booked 2 queen room, got single queen. Place is used for short term housing

Leisure Family

4/10

Poor

10 Apr 2025

sean

I like the way they've remodeled the place, and the room seemed okay when I first came in, there was a faint smell but over the course of the evening it turned into an ashtray -maybe smoke from an ajoining room, I'm not sure but I couldn't stand it.
I left at 1:00am in the morning and sleep in my car😑

Business Self

4/10

Poor

29 Mar 2025

Jessica

Room smelled horrible.

My biggest issue was sleeping in a non smoking room that reeked of cigarettes like someone was smoking in our room. According to the front desk staff, it came through the vents from the smoking rooms. The lights turned on and off as we used the bathroom and shower. It seemed as if someone was controlling them.

Friends_and_family Family

2/10

Poor

28 Mar 2025

Carol

Warning! Stay at your own risk

This was definitely the worst hotel I’ve encountered in my entire life. The staff person was frazzled and stressed at checkin. She couldn’t make the computer work to check us in. There were several men in the lobby who were trying to enter without a key fob. One had a dog. No pets allowed in this hotel (not sure why, not it was so filthy) but she let him in - oh that’s why it’s filthy. And then several construction workers did not have key fobs but she said they had to show her their ID or passport. She made a copy of 3 of them and the rest (about 6-8 of them) just ran in once the door opened by another patron. How do I know this you ask?? This all occurred while she was trying to check me in. She was a poor manager-of-time. Once we were registered I opened the door to our room and was assaulted by a disgusting odor. As I walked in the light was on and glanced in the bathroom (see pictures) and made an about face and went back to the lobby to tell her we were leaving. Greeted by a closed roll up shade, I vigorously rapped on it to get her attention and told her we were leaving due to the repulsive conditions. I showed her the pictures. Found a beautiful Fairfield Inn nearby that was sparkling clean.

Partner

2/10

Poor

07 Jan 2025

Gabriel

Not a safe place very load people can barely sleep at night bad people staying there do not recommend anything find some other place to stay

Business Self

2/10

Poor

25 Nov 2024

Verified traveler

Bugs

Very dirty . Bugs ( roaches ) in room and in hall. Did not stay

Partner

2/10

Poor

15 Nov 2024

Nelson

The room we had, had two beds. One was turned down and had hair and possibly body fluids in it. Looked like it had been rented for an hour. Pillows were a mess. The person on duty warned us that the bed had been turned down, but the other bed was clean. Incredibly sketchy... we took pictures. We would have changed hotels, but to tired to deal with it and took our chances with the clean bed. Worse hotel experience I have ever had and I have stayed in 100's of them.

Business_and_leisure Partner

2/10

Poor

03 Nov 2024

Laura

Run far away

I did not check the previous reviews before I booked and I should have.

Smells very strongly of stale cigarettes.

Cigarette burns all over the “comforter” but it was really just the quality of an airplane blanket.

One towel. One. In a room for 4 people. When I asked for more they said they didnt have more than 1 more to give me & the lady suggested we share.

THEN came the bugs.

We saw 8 within the time we were picking up our bags after seeing the first and the front desk clerk was very rude and told us that they would not return our money. I wasn’t trying to be a b* so I said I understood since we’d booked third party we’d request a refund through them and she said no, you won’t get one because we wont issue it.

Filthy; gross and I still feel the creepy crawlies all over me. Run far away.

Friends_and_family Family

4/10

Poor

21 Oct 2024

michel

I won't be back

Never been at an extended stay before. Front office is not 24/7 and Room service was once a week. The only positive was that the room had a full kitchen.

Business

2/10

Poor

06 Oct 2024

Martin

I couldn’t check in because of the system

2/10

Poor

23 Jun 2024

Monica

Got there and they had no rooms.

10/10

Exceptional

07 Jun 2024

Sherri

I like the friendly staff

Leisure Family_with_children

2/10

Poor

18 May 2024

Nathaniel

roaches galore. the sheets felt dirty. glad we only stayed there a night. tub leaked. do not stay here.

2/10

Poor

24 Apr 2024

ELIZABETH

Suck it easy

My experience with this hotel was all but good as they allow anyone with money to enter! Never again! Drunks all around the back entry chain smoking cigarettes and weed!

Partner

6/10

Pleasant

17 Apr 2024

Erin

As far as extended stays are concerned, this one was just average. While the staff was kind and accommodating, the facility smelled like bad foods and people were incredibly loud. As a single female, I did not feel safe staying there.

Business Self

2/10

Poor

28 Mar 2024

Tiffany

Customer service sucks. Made reservations online, arrived to the hotel. No one was working the front desk. Called the number provided multiple times with no answer. I asked a hotel guest if any one works here and he stated he has been there a month and he would highly recommend going somewhere else because customer service sucks. He even said the hotel employee lives in the hotel. Any ways we were happy to leave because it was not a nice/safe area

Leisure Family_with_children

6/10

Pleasant

05 Mar 2024

Tegan

Not for people with allergies!

Entire hotel smelled like marijuana for the whole visit, despite the whole property being listed as \"non-smoking\". Multiple people had regular pets (specifically *not* service animals) when it said only service animals were permitted. Very young puppies, vocal and reactive/untrained dogs, etc. Front desk only staffed between 9am and 3pm most days. Staff was always polite and respectful. We were unaware at booking that no kitchenware/dishware/utensils are provided. Despite booking 2 beds, none were available when we checked in and our daughter had to share our bed until midway through our stay. Overall it will do in a pinch, but I wouldn't likely stay again.

Friends_and_family Family

2/10

Poor

14 Sep 2023

Marie

The property felt very unsafe, ended up not staying and paid for another room for the night somewhere else in Chattanooga.

2/10

Poor

10 Aug 2023

Cynthia

We were unable to get checked into the property, no one would answer the lobby check in phone or the room where the clerk resides after hours. We ended up having to drive through the night. Terrible service.

Leisure Family

2/10

Poor

22 Jul 2023

laurel

Certainly when we got there, there was pot smoking outside by many men. We then got the wrong key to a room that was already occupied and very lucky my husband didn’t get shot.

Leisure Family

2/10

Poor

26 Mar 2023

Nicholas

My reservation was cancelled minutes before i showed up for check in. The man behind the desk wasnt very helpful. When I asked if he knew of any other places to say he just said “ no I dont live here”

10/10

Exceptional

10 Feb 2023

Greg

Very clean and quiet area nice staff and very willing to help with any needs

Business Partner

6/10

Pleasant

27 Jan 2023

mary

just ok

We stayed here and from the looks of the hotel online, it looks fairly new and safe. When we arrived the desk area/foyer was tiny and it appeared to be a \"contractor\" hotel. Several service trucks were onsite and carried groceries up as we went to our room. I'm not sure if it is being used to house immigrant families, but we saw three school buses make a stop here while we were eating breakfast.

Business

2/10

Poor

14 Nov 2022

Denise

Very dirty and poor internet. Office staff not very interested in helping customers.

Business_and_leisure Family

2/10

Poor

05 Nov 2022

LORA

Horrible place to stay.

Business Partner

2/10

Poor

30 Oct 2022

Lucila

I found roaches in the room. I don’t sleep because I kept thinking I had them on me. Never again will I ever stay there!

Leisure Family_with_children

8/10

Excellent

24 Oct 2022

James

Clean properly nothing fancy for sure

Business_and_leisure Self

4/10

Poor

11 Oct 2022

Justin

Gross but Employees were nice

As I walked in to check in, the hallway and lobby smelled of cigarette smoke. The employees were super nice and very helpful. I went to check our room and as I was in the room, there were bugs crawling all over the floor. I opened the bathroom door and a big one ran out. That's when I went downstairs and told the front desk I could not stay there with my family.

10/10

Exceptional

05 Sep 2022

Verified traveler

It was good stay

Business

2/10

Poor

11 Jul 2022

Shawn LeDale

Filthy! Reeks of Mold, roaches everywhere. Floors hadn’t been swept or mopped. Towels, wash clothes and sheets were stained.

Business_and_leisure Family_with_children

2/10

Poor

27 Jun 2022

Christine

terrible, sketchy people all around coming in & out of the hotel. window broken & plastic taped over it. hole in bath tub that looked like plaster was slapped on it

Leisure Partner

2/10

Poor

07 Apr 2022

Kathleen

This place is horrible!! It’s basically a flop house for homeless people.

Leisure Partner

10/10

Exceptional

11 Mar 2022

Stacey

Handicap room but waiting for a room on the 3floor

Yes I have a handicap room and I really wish that I was on the third floor of the smoking floor because I do like to smoke cigarettes from time to time and I hate going outside because it's so cold to smoke but and other than the walk-in shower I hate it because I love taking baths and it seems like the floor gets soaking wet with this walking shower because I'm not handicapped so hopefully I'll be able to get into a another room tomorrow some man at the front desk tonight and hopefully he said that he will be getting moved tomorrow because I plan on staying with you guys for a while I really love the hotel

Self

2/10

Poor

01 Mar 2022

Cynthia

I’ve stayed here for the month . The staff is great . However the policies at this place are terrible . They only wash the sheets like twice a month . They are supposed to clean the room every two weeks but they haven’t done that either. You can change your towels out once a week but you have to pay 10 dollars for that too. Expedia way over charged for this live in hotel and didn’t give me their monthly rate . No one could seem to help retrieve some money . For as much as you pay you should be able to get clean sheets like at least 1 time a week. Towel should be switched freely every other day. There are a lot of homeless and druggies that reside here, you do smell pot in hallways quite a bit. The place has roaches .
For the bright side the beds are ok the pillows are aweful . It has full fridge and two burner stove which makes cooking better if your stuck in hotel for a time. The owner of the property needs to change policies to be allowed to wash sheets at least once a wk. Switch towels out like every third day.
My car did get vandalized here. The homeless are problem here as well.

Business Family_with_children

10/10

Exceptional

18 Feb 2022

John

Amazing!!!

This place is very nice especially for the price I paid . Real clean and well kept .great job guys!

Friends_and_family Family

4/10

Poor

12 Feb 2022

Bobbylee

Roaches in room and generally not clean

Business

2/10

Poor

22 Nov 2021

Schachle

I didn’t like anything I didn’t even stay upon entering my room there was more than ten roaches I stayed in 301 they lady at the front desk was very unprofessional from the moment she arrived I say that because no one was in the office when I got there it was left unattended I had to wait for someone to come idk if two people was on staff or not but she entering with a guy that looked like he did not work there I called downstairs after entering the room and seeing nothing but roaches she said she would call me back in 2 mins to see what she can do it took her 15 mins not to call and let me know so I went down and waited in the lobby where she allowed me to sit for like 30 mins then when I decided that I would just go someone else cause if one room has it do does the others I know on the gate and she came around and we let her know we were leaving and her words were oh you can leave we didn’t take any money from you, you have to take that up with online bye I will never go there again and will not recommend anyone to go EVER

Leisure Partner

2/10

Poor

08 Nov 2021

Margaret

room was full of roach bugs

Self

2/10

Poor

21 Mar 2021

Verified traveler

They cancelled my paid confirmation so I never checked in. Left me with no place to stay in Chattanooga. Not happy.

Friends_and_family Partner

4/10

Poor

08 Aug 2020

Lily Rose

on’t stay here unless you have too!!

Was locked out of my room and told I would be allowed back into my room until I paid more money for my room. After talking to the attendant she said I must have not paid or that my card was declined cause of f the reservation was not showing anything on it. I told her I had prepaid on hotels.com and after 45 mins was finally let back into my room. Wish I would have only booked a few days not a week. Super bad place!! Never got maid service for a whole week either!! Didn’t get new towels or anything! Plus someone started banging on my room door while I was working at 11:30 pm and just kept banging on the door. It stopped after 10 minutes. Yet it was not the best neighborhood to be in.

Business Self

2/10

Poor

27 Jul 2020

R

Never even got a room. And I had to set up 3 separate reservations. Still never got a call or anything to advise that there was no room avail.

Leisure Partner

2/10

Poor

21 Jul 2020

Shandle

ANGRY CUSTOMER

The state was okay to say the best about it however I was charged 3 times for one week is so that 3 * charged my card three times it is over a month later and I still don't have it back on my card if you could give me a call back that would b great 4233566869

Partner

2/10

Poor

18 Apr 2020

Verified traveler

Disgusting environment around the hotel. No housekeeping available. All the bed sheets are dirty with full of hair.Stove and microwave broken no one to fix. Hundreds of junkies around the property you will feel extremely unsafe.

Leisure Family

8/10

Excellent

29 Mar 2020

Kawana

Well it was not a good stay

Friends_and_family Family

2/10

Poor

04 Nov 2019

Kevin

I booked this hotel for my Daughter and I as we were in town for a Softball Tournament. The hotel was overbooked and as a result we were shuffled to a Motel down the street that was below subpar. Shame on Hotels.com and Shame on Woodspring Suites for a system that allows overbooking. This is the 2nd time that this has happened to me using Hotels.com

Friends_and_family Family

10/10

Exceptional

04 Nov 2019

GaryGilliam

Very clean and receptionist went out of their way to accommodate us.

Leisure Family