Name: TownePlace Suites Chattanooga Near Hamilton Place
Address: 7010 Mccutcheon Rd, Chattanooga, 37421, US

8/10

Excellent

17 Jul 2026

hertis

good location and the staff was very helpful girl at breakfast was very friendly and very helpful

Partner

8/10

Excellent

15 Jul 2026

Quintus

Pretty good isolated location very clean hotel the breakfast menu kinda limited but available I would say

Partner

10/10

Exceptional

15 Jul 2026

Miguel

Walking distance from Gatlinburg strip

Family

10/10

Exceptional

13 Jul 2026

Emmalee

Good location. Quick access to food places and others stores. The hotel was clean and smelt good. The room was big and enjoyed the full kitchen. Nice indoor pool. Friendly Staff. Breakfast was good. Would recommend to others and would stay here again.

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Devin

Very friendly staff and clean place. Check in and checking out was very easy and fast.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Lester

Staff were Awesome to us theventire time

Family

6/10

Pleasant

30 Jun 2026

sandra

Room was good, larger than most. And small kitchenette was good. Clean when we arrived. Pool was nice.
Breakfast was not great.
Biggest complaint was service from staff at the lobby desk. Needed towels replaced and trash taken. Asked staff twice for service and was told to get clean towels, I had to bring my used towels down stairs from 4th floor. After our 4th day of stay, a cleaning lady brought towels and took trash. Maybe I'm behind the times, but i expected better.

Family

10/10

Exceptional

30 Jun 2026

Amanda

Great stop! Staff was extremely nice! Breakfast was good. Definitely recommend this hotel. Room was clean and had plenty of space for 2 adults and 2 teenagers.

Friends_and_family Family

10/10

Exceptional

18 Jun 2026

Kim M.

Excellent we enjoyed our stay and will definitely return there

Friends_and_family Family

2/10

Poor

13 Jun 2026

Zobeida

the hotel needs maintenance and cleaning of the rooms

Partner

10/10

Exceptional

31 May 2026

Sherry

Our room was clean and the amenities were great! The parking was good. Check-in was quick and easy!

10/10

Exceptional

31 May 2026

Princess-Dominiquecole

Everything was great. Breakfast could've been better. But still good.

Family_with_children

6/10

Pleasant

25 May 2026

Suhas

Room was not cleaned up
Very few breakfast options

Family_with_children

10/10

Exceptional

22 May 2026

Manuel

Great service!

Self

10/10

Exceptional

16 May 2026

Kamia

The Stay was very nice .

Self

10/10

Exceptional

04 May 2026

kim

Yes

10/10

Exceptional

24 Apr 2026

kimberly

Very clean staff nice Breakfast ok parking ok

6/10

Pleasant

20 Apr 2026

Hertis

our tv stopped working and the guy at the desk did not know how to fix it

Partner

8/10

Excellent

19 Apr 2026

Brooke

Breakfast time they have a few items they rotate in and out which is nice. I do wish the coffee in the lobby was always available. They have lemon water available. The room was very clean. I loved the fact we had a full fridge and dishwasher. The con of the stay and honestly made a huge impact the room would not get cold enough. We purchased a fan to keep by the bed and made sure to keep the curtains closed and bathroom door shut to keep it cooler. If you like a colder room I would not recommend the stay but otherwise very nice.

Friends_and_family Family

8/10

Excellent

13 Apr 2026

LaShawnya

We had a very pleasant stay! The staff was friendly and welcoming throughout our visit. The hotel was very clean, and we especially enjoyed the outdoor firepit. It created a relaxing atmosphere.
Our room exceeded expectations. It was spacious, with plenty of room for luggage and toiletries, and the beds were very comfortable. The full kitchenette, with a mini stove, full-size refrigerator, and microwave, was a wonderful convenience.
We also appreciated the cleanliness of the fitness center, and even though we didn’t use the pool, it appeared to be well-maintained. Breakfast was just ok, with a usual continental selection that also included spinach and cheese quiche and bacon.
One small complaint: the Wi-Fi setup could be clearer for guests, especially for those who are not Marriott Bonvoy members. Non-members must request Wi-Fi access. Non-members can get basic access for free, but if you want stronger Wi-Fi service, it's about $5.
Overall, we had a great experience and would gladly stay again.

Friends_and_family Family

2/10

Poor

08 Apr 2026

David

We had a very disappointing experience during our stay. When we arrived in our room, the dishes were visibly dirty—some looked like they had been used and simply put back without being cleaned. Several glasses even had lipstick residue on them. When we brought this to staff’s attention, we were told to just run everything through the dishwasher ourselves, which was unacceptable.

The pool was another major issue. It was not heated as advertised and was extremely dirty—so much so that you couldn’t see clearly even while wearing goggles. After swimming, my kids—who normally love the water—left the pool itching, which was very concerning.

We asked about moving to the sister property next door due to these conditions, but were told that wasn’t an option unless we were willing to forfeit any refund.

Overall, this experience did not meet even basic cleanliness standards, and we left very disappointed.

Family_with_children

10/10

Exceptional

05 Apr 2026

Nancy

The staff here is great and the room met our expectations. Easy to find. Will stay here for our next visit.

10/10

Exceptional

03 Apr 2026

Issa

Everything was great

10/10

Exceptional

03 Apr 2026

Richard

Nice kitchenette in room. Nice indoor pool. Good tap and pay front loading modern laundry machines. Was very pleased.

Partner

8/10

Excellent

02 Apr 2026

Lorre

Good value and location!

Partner

6/10

Pleasant

26 Mar 2026

Angela

Our room was on the bottom floor near t.he breakfast area. I didn't sleep well because I kept hearing people walking around in the room above me and noise outside the door from people passing by or standing around.

Also, I locked myself outside my room. My husband was in the shower and my special needs daughter had on her headset listening to music. I asked the front desk attendant can he call my daughter's cell phone to tell her to open the door. He told me he couldn't call her phone he could only call the room. She is autistic and she constantly listens to music on her cell phone, so she wouldn't have heard the room phone ring. He never even offered to open the door for me, so I stood at the door knocking for a few minutes until my husband got out the shower and heard me.

Family_with_children

8/10

Excellent

26 Mar 2026

Stephanie

We stayed here to go the Cloudland Canyon, Ruby Falls and Rock City. 2 kids between ages 5 and 10, 2 adults. Breakfast is very limited, but the earlier you go the better chances to try variety. The only thing is that at night I struggle to find parking and had to park in the hotel in front of us that plenty of parking available. If you aren’t going to spend time in the hotel, this is a great option.

Friends_and_family Family

10/10

Exceptional

23 Mar 2026

Holly

Large clean rooms. Breakfast was very good quality with hot items but would have liked waffles as well. Breakfast area was also very clean

Family

10/10

Exceptional

23 Mar 2026

steven

Great STAFF clean well stocked rooms great pool FAMILY friendly would definitely stay again and recommend to others

Friends_and_family Family

10/10

Exceptional

19 Mar 2026

cindy

Food was great. Robin i think she may have been in charge of food was more than helpful. Put in 110%. She found froot loops for granddaughter.

Family_with_children

10/10

Exceptional

17 Mar 2026

victoria

Very clean nice showers

8/10

Excellent

08 Mar 2026

Nolan

There was a slight delay that kept us from checking in. The room wasn’t ready.

10/10

Exceptional

02 Mar 2026

Cynthia

Staff was great. Lovelly room

6/10

Pleasant

15 Feb 2026

Jared

Aside from not getting the room i booked and being moved because of maintenance issues, everything was ok.

The staff did all they could considering all that happened and i applaud them for their efforts.

Leisure Partner

8/10

Excellent

02 Jan 2026

Amy

The customer service here is outstanding. The rooms here are clean, spacious and accommodating for long roads trips. The hotel is a block away from the busy traffic and is very safe and secure. We love staying here!
Thank you!

Friends_and_family Family

10/10

Exceptional

28 Nov 2025

Richard

Clean and comfortable room. Friendly staff

Leisure Partner

2/10

Poor

20 Nov 2025

Joseph

They would not accept my type of card for the $20 security deposit and was very unhelpful to resolve. Staff was also very rude and refused to get me on the phone with management since they didn’t have a manager on staff.

2/10

Poor

09 Nov 2025

Scybrathia

Never stayed at the hotel, canceled due to a family emergency. husband was admitted to hospital on the 15th. Please refund my money.

8/10

Excellent

16 Oct 2025

Grace

It's was nice and clean.

Leisure Partner

6/10

Pleasant

15 Oct 2025

Nigel

The hotel looks better on the internet than it does in person.

Business

6/10

Pleasant

13 Oct 2025

lester

Decent

Partner

8/10

Excellent

04 Oct 2025

Troy

Staff was helpful and friendly

Leisure Partner

4/10

Poor

07 Sep 2025

Nicole

The lady at the front desk was Awesome. I was very disappointed with my room. No ice bucket, 2 lamps had no light bulbs. The plunger that holds the toilet paper roll on it was missing and the floor was half way vacuumed. I stayed with y’all because you are Marriott. WOW what a big disappointment my stay was. Gentlemen at the front desk at check out was very nice and attentive. This was a special trip for me and my grandson but I was very upset at all that was wrong. One thing being wrong I can get past. I asked the lady at the front desk if they just hated my room that day. Don’t know if I will give Marriott another chance or not. Use to travel a lot for work and y’all were always my go to place. Not so sure about y’all anymore. Thanks anyway.

Leisure

10/10

Exceptional

06 Sep 2025

Ethan

Beside the convenient location and affordable rate, there is a very nice &kind lady (sorry I didn’t get her name but she works 5am shift), offering to make our family breakfast bags because we had to catch our flight at 3am and breakfast is not served until 7am on Saturday.. she made sure what type of foods/fruits/milk that we like and she put together breakfast to go bags for each of our family members.. that is the 5stars service right there , she made sure her guests feel at home .. this lady deserves to be the employee of the month.. we are very grateful for what she did .. besides that all the staffs are very friendly and really take care the guest . We are sure will stay at this hotel when we visit Chattanooga again in the future

Business_and_leisure Family

10/10

Exceptional

06 Sep 2025

Santosh

Property was clean. Only thing it was long weekend September 1 and there is patio outside which was occupied by city people maybe some friends in hotel staff or hotel residents on august 30. Since it is family hotel no family can sit outside when people are smoking, drinking , loud music from 5pm onwards

10/10

Exceptional

02 Sep 2025

Brent

Room was very comfortable but had a slight odor

Leisure Self

2/10

Poor

01 Sep 2025

John

Walked in our room and a/c unit wasn’t working and was actually in pieces. So we didn’t stay. Been dealing with Expedia trying to get a refund and still haven’t received any refund. I’m also done with Expedia I travel weekly and spend money on here weekly. No more! I can’t get anyone to help me. So I’m done! N

Leisure Partner

10/10

Exceptional

24 Aug 2025

Maria

I love having enough room in a refrigerator and having something to warm up food.
What was unusual was not having anyone come to take the garbage out or bring clean towels. We had to go down to ask at the front desk. They told us they go to the rooms every 3 days.
I don’t mind using the same towers three days, it’s just that we were not used to that.
Also the day we arrived, they gave us a room which was not clean yet. Actually someone was still painting something in the kitchen area. So, we asked for another room, and everything was okay.
Overall, I think is very convenient having laundry and good breakfast. Very relaxing after all.

Business_and_leisure Family

8/10

Excellent

21 Aug 2025

Robin

breakfast was good. And fire pit

Business_and_leisure Family

8/10

Excellent

07 Aug 2025

Barraka

Parking was hard to get if you came in after 9or10 pm.

8/10

Excellent

03 Aug 2025

Kathy

a ok Chattanooga

A bit of trouble checking in with Credit/debit card. Staff was nice just not competent. Room was well equipped, clean and furnished. Only issue was vent fan in bath was so dusty it only worked a minute and smelled burnt. Breakfast was great.
Would stay again.

Friends_and_family Friends

2/10

Poor

27 Jul 2025

Rhiannon

12 night stay and after the 4th night, I wish I had purchased an option to cancel and move to another hotel. We had our room cleaned once, partially and because we literally waited to leave the hotel that day and caught the house keeping. She rolled her eyes when I told her it was supposed to be our full clean day... she vaccumed and made the bed with the old sheet hang to the floor. We had requested the every other day light clean but they never showed up at all for that, we would grab our trash and dirty towels and bring them to the front desk to swap towels at night or try to catch a house keeper to switch them out. There was mold in our shower and in the cupboard of our kitchen. We asked a house keeper to clean it and she told us to take a picture and show the front desk, she was new and \"didn't do that.\" That led to going doen stairs and back and forth for days with desk and house keeping. They literally never came to clean at all, and didn't even clean the kitchen mold until our last night. Our phone didn't work either so my husband would have to run down every day for all this. He told the desk about the
phone not working and she didn't even acknowledge that he said that. She was also on a video chat with some guy and an ear bud in the whole time she was \"helping\" customers. The breakfast was great for 3 days then awful. They also didn’t have towels one day. No parking but staff parks in handicapped spot. Homeless living in boarded hotel next to it as well.

Business_and_leisure

4/10

Poor

26 Jul 2025

Terence L

I had checked in on Tuesday spoke with the general manager that night about the room been dirty. she promised to get it done the next day and of course it was not accomplished and the bulbs and the lights and never did get fixed. I was on business trip needed to use a computer and the one computer they had was out of service did not work so they do not have a business center. The room had a small 20 iinch TV. The refrigerator was dirty. On the outside of the basket in the closet was dirty. The lights were out on the desk. The overhead light on the desk light bulb was missing on the desk lamp, and in the hallway, those never did get replaced and the carpet was dirty

Business Self

10/10

Exceptional

19 Jul 2025

Lance

Only one ice machine in hotel

Business Self

4/10

Poor

18 Jul 2025

Tracy

Needs to be cleaned better.

Very friendly employees. The hotel lobby and outside was very nice and we liked the location, however the room was not clean and in need of some maintenance. The bathroom was cleaned with a dirty rag, my husband wiped the toilet seat with a towel and when he was done it was black in the area he wiped the seat.

Partner

6/10

Pleasant

11 Jul 2025

Robert

The bed was not comfortable. Woke up with a backache. The bathroom needed repair.

Leisure Family

10/10

Exceptional

11 Jul 2025

Joseph

Nice property. Getting close to being time for an update.

Business Self

8/10

Excellent

08 Jul 2025

Lashawn

I would come back again.

I really enjoyed my stay. Was happy that there was a window that opens where I can get some fresh air. The breakfast was surprisingly good and actually had a nice variety and they had more than just pork!!!. I loved the continual lemon water fountain that was always available to guests. Very nice stay.

Friends_and_family Family

2/10

Poor

08 Jul 2025

Mary Grace

Overcharged us, was told a manager will call us and no one did. Male front desk was not helpful at all, doesnt seem like he wants to help.

10/10

Exceptional

05 Jul 2025

Mohammad

Very clean and safe

Leisure Family_with_children

10/10

Exceptional

04 Jul 2025

Tishona

Clean, quiet and convenient location

6/10

Pleasant

29 Jun 2025

John

Did not smell fresh and stains on the sofa not much parking space
Staff were friendly

10/10

Exceptional

23 Jun 2025

Therese

The woman and check in was nice and friendly and so was the gentleman at check out.

Leisure Family_with_children

8/10

Excellent

23 Jun 2025

James

The property was very clean and very nice. 56.

Leisure Family

10/10

Exceptional

18 Jun 2025

Brandy

Thank you,

8/10

Excellent

17 Jun 2025

Jennifer

Staff service was excellent and overall stay was positive. Kitchen sink didn’t drain well and bathroom smelled like sewer gas. Had to keep that door closed at all times and try to avoid breathing while in the restroom. We tried to tell front desk about the concerns at checkout and we were told to post it here instead.

Leisure Family

2/10

Poor

08 Jun 2025

Brad

The employees talk insanely disrespectful to US during checkout and placed at fraudulent charge on my account.

Business_and_leisure Partner

10/10

Exceptional

27 May 2025

Maryann

My 6th time here and always happy with everything

Business_and_leisure Partner

10/10

Exceptional

09 May 2025

Janna

The room still had a drink bottle under the bed and what looked like smooshed popcorn, so they just need to make sure to check under beds when cleaning.

10/10

Exceptional

08 May 2025

Heather

Friendly staff and welcome bag.

Leisure Friends

8/10

Excellent

02 May 2025

Michaela

Place was packed., difficult to find a parking spot. Third in line to check in with only one person working. Tracy was very accommodating though

Leisure Partner

6/10

Pleasant

01 May 2025

Alexis

In need of updates, room smelled like old grease and food

10/10

Exceptional

28 Apr 2025

Thomas

It was nice

10/10

Exceptional

10 Apr 2025

silvia

Our room was spotless. It was equipped with a kitchenette (stovetop, small full size fridge, dishwasher, microwave, pots/pans and dishes), which came in handy during our extended stay. Staff were very friendly and helpful. Breakfast included hot and cold items.
The parking lot was well lit and safe.
The view out of our window (towards the back) was less than desirable. The back of the hotel was littered with all kinds of garbage big and small. We are unsure if this was an adjacent lot.

Leisure Partner

10/10

Exceptional

09 Apr 2025

Sukhun

very good hotel

The price is cheap, it is not far from tourist attractions, and there is a mart nearby. It has a kitchen and a table for 4, so it is great for family trips. The level of cleaning was also very clean, so I was very satisfied.

Friends_and_family Family

6/10

Pleasant

27 Mar 2025

ANGEL

Beds look good, but fridge and bathroom door needed a better cleaning. It makes you wonder if the rest is properly cleaned. The building halls look a bit dated.

Friends_and_family Family

6/10

Pleasant

26 Mar 2025

Lindsey

Room was ok and liked larger refrigerator, but floors were dirty and sticky I had to wipe them down. The pool was disgusting and was not heated, no maintenence on site. Was able to use pool next door but night time weather was chilly to walk between buildings

Leisure Family

6/10

Pleasant

24 Mar 2025

Heidi

Needs updating, a through cleaning and better staff. It was fine for just staying over, but not somewhere i would recommend or stay at again.

10/10

Exceptional

23 Mar 2025

ABEL

Nices and quite

Leisure Family

6/10

Pleasant

10 Mar 2025

Saminathan

No hot water.

Leisure Family_with_children

6/10

Pleasant

07 Mar 2025

Linda

The property is very old and in need of an update. I question having a kitchenette with the ability to cook in a hotel room. Not sure it is the safest decision.

Leisure Partner

6/10

Pleasant

01 Mar 2025

Debra

Staff very pleasant. Check in simple. Carpet stained in room. Furniture worn. Area seemed questionable.

Leisure Partner

10/10

Exceptional

26 Feb 2025

Diane

Very nice

10/10

Exceptional

18 Feb 2025

Marla

The staff were exceptionally nice and accommodating. We enjoyed the outdoor firepit.

Leisure Family

10/10

Exceptional

09 Feb 2025

Patricia

Looking out my window, the back of the property was heavily littered with a lot of trash

Leisure Self

6/10

Pleasant

20 Jan 2025

Kristin

The staff was welcoming and pleasant at all times. The rooms are dated with furniture worn and needing replaced. The TV is comically small for a suite. The air conditioner wouldn't stay set and the air that came out smelled very moldy. There was dusty and dirty places throughout the room and bathroom where housekeeping is not doing a thorough job. Area is convenient to get to 75. Breakfast was ok. They really need to either cut the bagels so you can toast them or offer a bagel cutter so guests can do it themselves.

Leisure Partner

10/10

Exceptional

11 Jan 2025

Scott

This hotel was great and we had no issues with our stay. We happened to visit during a snowstorm and the parking lot was unplowed causing cars to get stuck and making walking treacherous

Leisure

8/10

Excellent

09 Jan 2025

Scott

Overall, i really enjoyed our stay. We got put in a handicapped room which was a little inconvenient but ai think that had more to do with our late arrival time. Room was clean and beds were comfortable.

Leisure Partner

8/10

Excellent

05 Jan 2025

Jenna

Overall a nice stay!

We had a nice stay at this hotel. It does have wear and tear like any hotel but for the price the stay was great! Breakfast included each day had different hot foods. The check in easy and the staff was very friendly. Room was spacious with 2 queen beds, a 4 seater table, a full kitchen (minus an oven), and a bathroom. Loved that there was a table to sit at and have meals. Pillows are a bit flat and the bed was hard but that's better than lumpy I suppose. We did have some questionable stains on the window curtain as well as some yellowy drips going down the bathroom closet door. Otherwise everything was in decent cleanliness order. Loved that we could bring our dog. It's a flat $75 fee no matter how long you stay and since we stayed 5 days this was very reasonable. The pool was heated and clean. The kids loved this since it was only 35 degrees outside. Close to a lot of restaurants and shopping without being in the center of it all. Just a quick 2 mile drive away. Overall a nice stay and I would definitely stay at another TownePlace.

Friends_and_family Family

10/10

Exceptional

03 Jan 2025

Angelique

It was a great time other then smoke alarm going off all night

Business_and_leisure Self

4/10

Poor

02 Jan 2025

Julie

Ok for what it was but won't stay again

Pillows smelled like smoke. Carpet had something that looked like dried vomit. Sink mirror was cracked all the way across. No door to the sink area was disturbing to other family members when someone needed to wash hands during the night. 2 full sized mirror in front of the toilet and shower was odd placement.

Friends_and_family Family

6/10

Pleasant

02 Jan 2025

Christelle

Could have been better

Spent 5 nights in the hotel and not once did they come to clean the room. Was told they come every 3 days. Room slept like multiple dogs stayed and they didn’t clean afterwards.

Friends_and_family Family

10/10

Exceptional

29 Dec 2024

Alfred

Nice clean property and well maintained. Great room amenities and breakfast

Leisure Partner

6/10

Pleasant

27 Dec 2024

Christopher

The hotel is dated.

Leisure

8/10

Excellent

04 Dec 2024

vincent

Townplace was nice for what we needed for a 3 night's stay above all the staff was very nice

Leisure Pet

10/10

Exceptional

03 Dec 2024

Swaroopa

Staff

Leisure Friends

10/10

Exceptional

24 Nov 2024

Chris

awesome place

Business_and_leisure Self

6/10

Pleasant

24 Nov 2024

Rutger

Pretty moldy bathrooms and it’s a bit outdated wasn’t great but wasn’t terrible

Business_and_leisure Family_with_children

4/10

Poor

22 Nov 2024

Jessica

While the property was nice and the room was decent. There was no remote, had to go get one and because of that I was charged $65 without even being told. While it was just a hold it was the fact no one told me. That’s the reason for my low score. Otherwise decent room, bed was comfortable and bathroom was clean. Easy access to highway. Lots of options to eat in the area. Lots of hotels in the area so wouldn’t stay here again.

Leisure Partner

10/10

Exceptional

15 Nov 2024

Maryann

My 5th time there and always happy with the service great breakfast and coffee
Art was very helpful

Leisure Partner