Homewood Suites By Hilton Chattanooga-Hamilton Pla

10/10

Exceptional

03 May 2026

Brenda

Ashley at the front desk was very helpful.

Partner

6/10

Pleasant

29 Apr 2026

ROBERT

Plaster cracking and crumbling from the bedroom ceiling.

Self

10/10

Exceptional

25 Apr 2026

Pamela

The comfort of the room was great

Partner

8/10

Excellent

24 Apr 2026

Walter

Staff was super friendly, general hotel upkeep was decent.

6/10

Pleasant

21 Apr 2026

Doug

This hotel is advertised as a 3 and 4 star hotel. (2 different sites) With that said, you expect a bit more for what you're paying for. I had a few concerns that may not be a really big deal but I just didn't expect them from here. Breakfast was not very appealing. Instead of fresh eggs and potatoes, they scoopped up the remaining items and put them in a paper bowl for the patrons. Not to mention the sloppy display. During the breakfast, bug control sprayed along all cabinet bottoms. Not cool. Items in the room were either broken or in disrepair. The dishwasher wasn't emptied from the last person who stayed there. Mold in the shower The curtains falling down. The iron board cover falling off. The strap on the luggage bifold was broken. TV remote broken. Dog hair on the sofa. (Didn't get the best picture of that because i cleaned first) Not what I expected. You make the call.

Self

2/10

Poor

21 Apr 2026

Cara

We had a terrible experience at this Homewood Suites. First, the lady at the desk was not helpful at all & was rude. The room was very old & dirty, especially the bathroom. The shower door was broken & wouldn't open (or close all the way) so you had to enter under the water. The tile was chipped & grout was dirty. There was no hand soap by the sink & the shower gel was empty in the shower. The carpets were sticky & smelled. The sofa sleeper mattress had springs sticking up & the second you sat down on it, it squeaked very loudly, it was extremely uncomfortable (moreso than the typical sofa mattress). The breakfast food was cold & they were out of a lot of the stuff (with not many people there). It was outdated in the kitchen area & wasn't very clean. No spray for waffles so they stuck to the maker & syrup was a dispenser that kids touched all their hands & food to. The whole experience was just horrible. I sent info into the hotel over a week ago & no one has even reached out to me about it. We would highly discourage anyone from staying here!

Friends_and_family Family

8/10

Excellent

19 Apr 2026

Govinda

Everything else was good just not the breakfast.

Family

10/10

Exceptional

14 Apr 2026

Kelly

Great location and room

Family

10/10

Exceptional

12 Apr 2026

Cathy

The room was cool when I got in. Nice place and clean, friendly staff. The lady over the breakfast had it well supplied. The waffles and eggs were delicious! Easy check in and check out.

Friends_and_family Friends

6/10

Pleasant

12 Apr 2026

Adriane

We stayed 2 single nights in the same week to begin and end a trip to Pigeon Forge. We got the same type of room for each of the stays which was a king one bedroom suite. I noted in both reservations that we would need the sofa bed for my immunocompromised child & needed it to be clean and with enough linens that we could use it. The first room we got was on the 3rd floor, and I had no problems other than the fact that the sofa bed was horribly dirty. The second night we were placed on the 1st floor, and while I can’t explain why there would be such a disparity between 2 rooms of the same type, the 2nd room on the 1st floor seemed very poorly maintained in comparison to the 3rd floor room. There was lots of dinginess in the bathroom in the corners, and the room just appear to be more worn and older. The breakfast was not great. My husband said the eggs were like reconstituted powder. There were not a ton of options, but I guess it’s what you can expect from an included breakfast in an economical hotel. The staff was friendly, but it was very awkward that they have a sign up at the front desk about how you’re not allowed to yell at the staff or verbally abuse them in any way… Made me wonder how many terrible situations had gone down for it to be necessary to project that sign as I’ve never seen that in another hotel. The location in Hamilton Place is fantastic and near a ton of stores and dining options. I would choose a different hotel in that area if returning.

Friends_and_family Family

6/10

Pleasant

12 Apr 2026

Cameron

Ugh our room was a little bit gross. It wasn’t the cleanest. I found various items on the floor and hair everywhere in the shower and the sink , but that pales in comparison to the amount of weird ass people that were in this place. First of all why does any hotel turn out lights in their lobby area or specifically the breakfast area and then allow people just to randomly sleep on booths like they are they homeless? Dont they know they’re in a hotel? Why the hell are they sleeping in the lobby? Gross and scary .. The parking lot is an absolute nightmare. You guys allow trucks and people towing stuff to take up 3 to 5 parking spots and then you have to risk potentially being towed If you park anywhere but this parking lot , that is the most absurd thing I’ve ever heard of in my life. At Night this place is sketchy / we won’t be staying here again. Turn the lights on. There’s no reason why any respectful hotel turns the lights out in the breakfast that is the dumbest thing I’ve ever heard of in my life. Whoever had that idea needs to be demoted . Hotels should never have any lights out anywhere it’s a security thing.

And if you were doing it to keep people from congregating in that room, mission failed there was people every single night sleeping out there or who knows what they were doing, covered up in blankets in a booth , gross

Hope you get it together

Family_with_children

8/10

Excellent

11 Apr 2026

Wilbert

The rose was very clean. And the lady that cleaned our room Friday did a outstanding job. The staff was friendly. The breakfast seemed like it wasn't fresh it did not have no appealing to it. I did not eat it. Air conditioner work good.

Friends_and_family Family

8/10

Excellent

06 Apr 2026

Jing

Good

Family

8/10

Excellent

01 Apr 2026

Brenda

Stay was quick overnight but everything about was good. Would stay here again.

Partner

10/10

Exceptional

26 Mar 2026

Adriana

Room was very spacious. Front staff was friendly and welcoming. Decent amount of breakfast options available. Stood on property on 2 occasions, each time has been pleasant.

Partner

4/10

Poor

24 Mar 2026

Hannabal

The property is in a great location near the Interstate, Restaurants, and Shopping. The room AC needed repairs as at times, the room was very uncomfortable. The hallway felt cooler.

6/10

Pleasant

22 Mar 2026

Martha Jane

The room smelled of smoke and needed updating.

10/10

Exceptional

20 Mar 2026

Dwayne

Nice Hotel in a nice area for all of the restaurants and amenities

Family

6/10

Pleasant

16 Mar 2026

Akwasi

I recently stayed at Homewood Suites by Hilton Chattanooga – Hamilton Place and had a fairly average experience overall. The location is convenient, especially if you want to be close to shopping and restaurants around Hamilton Place. Everything was mostly clean, though there were a few small details that seemed overlooked, like some wear on the furniture, curtains and carpet. The complimentary breakfast was decent but nothing special. Parking was easy and free, which was a plus. Overall, it’s an okay option if you’re looking for a convenient stay in the Hamilton Place Chattanooga area, but it may not stand out if you’re expecting a more updated or upscale experience.

Family_with_children

8/10

Excellent

15 Mar 2026

Tommy

Not bad at all

Partner

10/10

Exceptional

14 Mar 2026

Roy

Wonderful property.

Partner

10/10

Exceptional

11 Mar 2026

Thomas

The hotel has plenty of parking and it's close to many restaurants. We enjoyed our stay there.

Partner

2/10

Poor

09 Mar 2026

Jon

Beds are TERRIBLE

10/10

Exceptional

09 Mar 2026

Abbigail

Everything was Perfect, Staff was Hospitable

Friends

10/10

Exceptional

08 Mar 2026

Charles

Clean room | Staff | Parking | Kitchen

6/10

Pleasant

06 Mar 2026

Yvette

The sofa in my room was dirty and old; it needs to be replaced asap in room 411. My son’s room 410 was perfect.

Family

4/10

Poor

02 Mar 2026

Jim

Staff was very good. Unfortunately the rooms, common areas, hall ways and outdoor properties were not good. Bathrooms were dirty and old.

8/10

Excellent

25 Feb 2026

Dan

Front staff was great!!

6/10

Pleasant

21 Feb 2026

Nancy

The room was clean and spacious, but it smelled somewhat musty. The breakfast needs improving. They had runny eggs and extremely greasy potatoes; the rest was an average continental breakfast. The person attending the breakfast area was not at all friendly. We ended up eating breakfast somewhere else for the rest of our stay.

Family

4/10

Poor

18 Feb 2026

Debbie

Staff was friendly though the hotel did have signs of age. Black mold was present in my shower, the pots were so nasty they were unusable. Definitely needs to be replaced. Ice maker was turned off, which I’m not used to. Usually it is turned on as if to welcome me to my room. Trash cans were way too small; just a day’s regular trash was met with a challenge of where to put it since the bin was soooo small. Curtains in bedroom were in need of a good cleaning, looked like someone had a pop explode, large dots of discoloration visible, again just regular cleaning would have taken care of that. Toilet wouldn’t flush in mornings, we had to physically put 2 pots of water in the tank to get a good flush, maintenance was called but never showed up. Elevator floor was quite sticky for the entire visit, of course, cleaning staff didn’t speak English so I couldn’t convey that the floor needed cleaning. Just sayin’ if cleaning staff are “legitimate” they should speak English as they are living in the US, not Mexico. Just respect…all furniture was very worn, you sink down into chairs so much so that when Itried to eat at table, I felt like a child trying to reach up to the table. Not good AND embarrassing. Bed was comfortable. Overall, in the past 15 years, I’ve had better rooms in other Homewood locations.

Partner

8/10

Excellent

15 Feb 2026

Larry

Room was great, clean and comfortable. Staff was very helpful.

Leisure Partner

10/10

Exceptional

03 Feb 2026

Matthew

Room was clean and staff were kind and helpful.

Business_and_leisure Family

2/10

Poor

24 Jan 2026

Jarrod

There were shady people on the premises. We listened to a long drug related call from the sidewalk below our window. The shower was dirty and the most problematic was that the toilet must've had a slow leak because it loudly kicked on to refill the tank three times throughout the night, scaring the hell out of us each time. We didn't sleep well and I feel like that's the one thing you should be able to accomplish at a hotel. I told the front desk the next day and she said thank you for letting us know so we can address it. I feel a credit or refund are in order. We recently stayed at the Homewood Suites in Irvine and they did such an amazing job that expectations were high for a great night's sleep.

10/10

Exceptional

15 Jan 2026

Mabel

The staff was very friendly. The room was amazing. My husband and I had a great stay! Thank you.

Leisure Partner

10/10

Exceptional

13 Jan 2026

Robert

Staff nice and helpful

10/10

Exceptional

08 Jan 2026

Douglas

Very friendly staff and clean hotel.

Leisure Partner

10/10

Exceptional

07 Jan 2026

James

Staff was great.

Leisure Family

8/10

Excellent

03 Jan 2026

Alec

Very clean

Leisure Self

8/10

Excellent

03 Jan 2026

Melissa

Nice room for the price. Room could use a better cleaning and sheets that fit the bed.

Partner

8/10

Excellent

02 Jan 2026

Taylor

Great stop for the night to breakup our driving. Nice, friendly staff.

Leisure Family_with_children

8/10

Excellent

30 Dec 2025

toshiki

The front person, Ms. Elijah was very nice and kind and helpful for us. We had an issue with the A/C unit on the first evening and Ms. Elijah and the team resolved it next day. Thank you very much!

Leisure Family

10/10

Exceptional

29 Dec 2025

Doug

I stay here often because the room staff and facility is always very clean and comfortable

Friends_and_family Family

4/10

Poor

28 Dec 2025

Michael

The staff was absolutely fantastic and friendly. The facilities were less than ideal, the room was so dirty! The linen had stains, the pullout sofa bed had a “dingleberry” as well as a fake nail, empty bag of Cheetos (puffy), and a hair clip in the mattress. There was also some sort of pimple popping tool that was probably used for drugs on the entertainment center. All surfaces were gross. The air conditioning was so loud! I can’t believe how much potential the place has if managed and cleaned properly. Chattanooga people - good ol Chattanooga.

Leisure Family_with_children

6/10

Pleasant

28 Dec 2025

Tania

Hotel was in a great location but the couch in it room was very nasty.

Leisure Partner

10/10

Exceptional

27 Dec 2025

Jess

Ashley, the person who checked us in was very friendly and very polite. Checked with us during our stay.

Leisure Family

8/10

Excellent

24 Dec 2025

Daniele

The room set up was so much like a 1 bdrm Apt, the comfy bed and great water pressure in the shower. Plus they feed me every morning 😀

Leisure Partner

10/10

Exceptional

17 Dec 2025

Sherri

Everything was great

10/10

Exceptional

15 Dec 2025

Lou

Staff was vey friendly and helpful! Room was clean and did not smell, like most places do.
Very quiet

Friends_and_family Family

6/10

Pleasant

15 Dec 2025

Larry

Facilities need updating and a through cleaning

Partner

10/10

Exceptional

14 Dec 2025

Shanna

Spotless. Awesome staff!

Leisure

10/10

Exceptional

12 Dec 2025

thaddeus

Very clean

10/10

Exceptional

04 Dec 2025

Stephen

Clean rooms and friendly staff. Nice breakfast also

Friends_and_family Family

10/10

Exceptional

03 Dec 2025

Eraina

Was very happy with the rooms and the night receptionist was very helpful with dinner suggestions. A great place to stay.

Friends_and_family Family

2/10

Poor

02 Dec 2025

Craig

Had a problem with the lady at the wed.night reception dinner,she was rude,had a staring problem and was not nice to my wife. People need to beware of this hotel.

Leisure Family

10/10

Exceptional

26 Nov 2025

Luis

Clean and updated rooms. Very good hot breakfast. A good value for the money

4/10

Poor

25 Nov 2025

ELIZABETH

The hotel needs a remodel. The first floor rooms smell of wet dog. The hotel allows pets, and its not maintained or cleaned well. The beds are exactly as other reviewers stated, lumpy and with holes. Breakfast staff was using BARE hands to move bacon around in the container. Health department needs to be called

Friends_and_family Family

10/10

Exceptional

22 Nov 2025

Katie

Clean room, everything we need. Ashley checked us in & she was great. Sent a text to ensure all is well

Leisure Family

10/10

Exceptional

02 Nov 2025

Jermie

Was able to check in early cause our drive ended up being quick than we expected

Friends_and_family Friends

10/10

Exceptional

30 Sep 2025

Jasper

Very nice rooms and well insulated from outside noise. Some ongoing construction to update hotel. Hotel is in a good location close to shops and restaurants.

Partner

10/10

Exceptional

30 Sep 2025

Benjamin

Great location. Helpful staff.

Leisure Self

10/10

Exceptional

17 Sep 2025

Tracy

Clean and comfortable

We stayed two separate nights, one each to and from our destination. The beds were clean and comfortable and the breakfast was generous.

Friends_and_family Friends

8/10

Excellent

14 Sep 2025

Chris

Nice!

8/10

Excellent

31 Aug 2025

Kaye

Everything was awesome except for the air conditioner thermostat locks out at 68 but it never got that cool in our room. We like it ice cold. The shower didnt have very much pressure to it. Other than that it was good.

Friends_and_family Family

10/10

Exceptional

24 Aug 2025

Julie

Nice property, friendly staff, clean, comfortable and exceptionally quiet room.

My ONLY complaint is that I had to check out before the night clerk had access to the room scheduling software. Huh? He told me that he couldn't check anyone out before 0400. I had to leave at about 0310.

Still waiting for my receipt....and I've already had 2 flights and am now home.

0400 'til the software works? Really??

Business Self

8/10

Excellent

20 Aug 2025

Derek

Rooms were clean, though the decor felt slightly dated and the beds a little on the soft side. That said, the location was excellent, the staff were friendly, and we had no issues during our stay. For the price we paid, it offered good value for money.

Leisure Family

10/10

Exceptional

19 Aug 2025

Kerry

NA

Leisure Partner

10/10

Exceptional

20 Jul 2025

Anna

Family of 5 trip

Great 5 night stay! Booked a 2 room suite with 1 king bed and 2 doubles, living area and kitchen. Very spacious. The pool was great and staff was very welcoming.
The only thing I was not happy with was the breakfast. Lady that was tending to the breakfast area was rude, seem obviously bothered that people were serving themselves and though breakfast was supposed to end at 930 she was picking up everything around 905 (happened all the days that we were there).

Friends_and_family Family

8/10

Excellent

03 Jul 2025

Kathy

Hotel was slightly dated and the property was a bit dirty. But the bed was comfortable.

Friends_and_family Family

8/10

Excellent

03 Jul 2025

brittany

Clean

The room was clean, we really liked the 2 rooms, the fridge, dishwasher, and 2 burners where a great addition.
The pool was small, but nice and clean. The pool towels are really nice and conveniently located.
The staff was friendly, check in was easy and quick.
They only do house keeping every other day unless asked, it was easy to get more towels at the front desk.
Breakfast was ok, it is free.
The mattress was super lumpy and uncomfortable.

Partner

10/10

Exceptional

29 Jun 2025

JongChul

It was awesome experience.

Leisure Family_with_children

4/10

Poor

15 Jun 2025

Emily

We stayed here because our kids were playing in a baseball tournament. The staff was great except we would get home from ball games pretty late and had really hungry kids who were tired of fast food. The pool area has two grills… but the pool closes at 10 and we rarely got home before 9 each night. Kim kicked us out of the pool area while we were trying to feed our children- two nights- because it was 10:30. I understand having to close the pool at a certain time, but after playing multiple baseball games in the heat all day long, our kids were hungry and tired. They were not in or anywhere near the pool while they were eating their dinner… thought it was kinda unreasonable to not let us fix dinner for our family.

Friday night, one of the male staff members at the front desk made a comment about how he had complaints that our team was way too noisy… we only had two kids! He obviously was mistaken, but was argumentative and threatened to kick us out!

Leisure Family_with_children

10/10

Exceptional

06 Jun 2025

Emma

Wonderful loved the 2 bedroom suite it was more then enough room and the pool area was AMAZING also had grills to use

Friends_and_family Family

10/10

Exceptional

09 May 2025

Jeanne

Nice stay

Large, comfortable suite with kitchen. Dinners, ice cream, etc at the little store. It was nice not to have to go out in the rain. Staff were super friendly.

Friends_and_family Family

10/10

Exceptional

07 May 2025

Donna

Love this hotel! Will stay here every time we are in the area! Staff go above and beyond.

Leisure Partner

10/10

Exceptional

30 Apr 2025

Donna

Staff is super nice and accommodating. Room is comfortable and spacious.

Leisure Partner

10/10

Exceptional

14 Apr 2025

Angie

Always love this place. Make sure to get the nonsmoking floor if you don’t smoke. They were out of nonsmoking this trip and it did make the stay less enjoyable.

Partner

10/10

Exceptional

02 Apr 2025

Doug

Will use this hotel chain in future and recommend it to friends

Leisure Partner

8/10

Excellent

30 Mar 2025

Verified traveler

Overall stay was good. Staff was friendly and attentive. Night mgr Kim did an amazing job helping us with check in. Toilets are pretty low, beds are low and uncomfortable as well. If you have back or knee trouble this may not be the stay for you

Friends_and_family Family

10/10

Exceptional

04 Mar 2025

Cynthia

Kim and Jeff were Super Friendly! Rooms were very clean and beds were comfortable. Breakfast was hot and coffee was Excellent. Great service and easy on/off interstate location. Wonderful stay.

Leisure

10/10

Exceptional

01 Mar 2025

Stephen

-

10/10

Exceptional

28 Feb 2025

Carol

I emailed and asked for a ground floor room with a view of the parking lot. The requested room was ready and waiting. The front desk clerk could not have been nicer.

8/10

Excellent

20 Feb 2025

Rebecca

The staff were very friendly and helpful with some questions I had prior to arrival. There were a couple things in the room that were dirty when we arrived, but we did see housekeeping staff frequently making rounds to the rooms. The room otherwise was comfortable. The location near the highway sometimes made it difficult to get out of the area due to backed up traffic.

Leisure Family

10/10

Exceptional

15 Jan 2025

Kathlyn

Nice stay

8/10

Excellent

05 Jan 2025

Pamela

Decent enough..Id stay again. The furniture in the living room'ish area was tattered. Looked as if a dog or cat may have been in there at some point.
Also the sheer curtains had tears and holes

Everything else was ok

Leisure Self

10/10

Exceptional

02 Jan 2025

Clarence

Staff was friendly and so very helpful! Thank you for a wonderful visit!

Leisure Family

10/10

Exceptional

01 Jan 2025

Crystle

Only stayed 1 night. First room had a smell so changed rooms. New room was great! Everyone we encounter that worked there was super friendly and nice! Breakfast was good. We will definitely be staying again next time we are in the area.

Leisure Family_with_children

10/10

Exceptional

31 Dec 2024

Tracey

1 night stay

Hotel was clean and had plenty of space for our family. The service staff was excellent.

Friends_and_family Family

10/10

Exceptional

27 Dec 2024

Tish

Everyone was very nice and courteous. Kim at the front desk was very nice and passionate. The hotel was in the middle of a lot of nice restaurants. The staff as a whole really made our very wonderful. We will be back.

Leisure Family

8/10

Excellent

05 Dec 2024

Verified traveler

Decent but NOT Great

It was okay the front desk Ladies were very kind. Breakfast was very disappointing. Overall I wanted to change hotels but my family didn't want to go through the hassle. Our stay cost over $600 and I would have paid more to stay somewhere else.

Friends_and_family Family

2/10

Poor

14 Nov 2024

Angie

NEED REFUND PROCESSED ASAP !

I was traveling with my elderly parents . My mom is a dialysis patient and I wanted to stay the night so she could shower , get a good night sleep and complete her treatment . I rented two room ~ 401 and 402 I think. Both rooms had NO hot water. I was told my the assistant manager there has been issues with both rooms . I told them they should’ve never let someone stay in the rooms knowing there was an issue. He tried to issue a refund but couldn’t because I scheduled through hotels.com . I’ve been trying to reach someone to initiate a refund for both rooms . There’s no customer service number that gives me an agent . The virtual assistant keeps bouncing back with the same message. The assistant general manager said I need to request the issue with hotels .com and they will approve the credit.

Friends_and_family Family

10/10

Exceptional

07 Nov 2024

James

Would stay at HW Suites again

Leisure Self

10/10

Exceptional

27 Oct 2024

Cynthia

Customer Service at its best

The check in lady was fantastic. She asked appropriate questions about our needs and gave recommendations on restaurants and things to do and see. You could tell she was proud of Chattanooga and the hotel and knew which events were going on in the area.

Friends_and_family Friends

10/10

Exceptional

26 Oct 2024

Sarah Carson

Love Ms. Kim

Business

10/10

Exceptional

02 Oct 2024

Sondra

Kim the receptionist was absolutely wonderful and eager to help with anything.

Leisure Friends

10/10

Exceptional

02 Sep 2024

Abinash

Very good stay.

Very good experience, absolutely clean and professionally maintained.

Front office lady Ms. Kim was excellent and guided us on certain places to visit.

Breakfast was good too but the supply was a bit slow. The lady there is very patient though.

Friends_and_family Family

8/10

Excellent

16 Aug 2024

Verified traveler

Great stay

It was a great place to stay. Staff super friendly and efficient. The room was very clean. Breakfast was great with a variety to choose from for our family.

Friends_and_family Family

10/10

Exceptional

13 Aug 2024

William

Great stay

10/10

Exceptional

10 Aug 2024

Rodrigo

Good place

8/10

Excellent

27 Jul 2024

Doris

Great under the circumstances! will return

Overall the stay very nice,the atmosphere was quiet.
At checkin the carpet in my room was recently cleaned and was still soaking wet. The Management quickly moved us to another room which I commend. The nationwide microsoft failure affected the room keys ,however the management was right there to manually escort me to my room without delay when needed.
Breakfast was good.

Friends_and_family Family

10/10

Exceptional

15 Jul 2024

David

Wonderful Service

This was a great hotel! I was with several other authors on a book tour and needed a double room. Kim realized we wouldn't be as comfortable since my husband is tall and upgraded us to a two-bedroom suite. She was the best hostess I've ever encountered at a hotel.

Business