Name: Hyatt Place Greenville/Haywood
Address: 40 West Orchard Park Drive, Greenville, 29615, US

10/10

Exceptional

27 Jul 2026

Tanya

This place was so nice and clean. The staff was friendly and professional. The breakfast was delicious. Highly recommend this place!

10/10

Exceptional

27 Jul 2026

Sheldonna

The rooms were excellent, the property was well maintained and clean. The staff were very pleasant and courteous. I really enjoyed my stay. The breakfast was nice and the parking was good.

8/10

Excellent

27 Jul 2026

Christelle

It’s ok the evelator was dirty and had issues we had to take the stairs

2/10

Poor

26 Jul 2026

Helen

Dirty pool, dining area, roach walking across the bar in the lobby. Won’t be booking with this hotel again.

Family_with_children

4/10

Poor

24 Jul 2026

Francis

It was a convenient location, with ample parking. The place was not clean, and the staff on the day of arrival were not professional or helpful. The AC system didn't seem to remove moisture from the air so our room always felt damp and wet. The room was very nicely decorated, but very dirty from poor cleaning. The lighting in the bathroom was very dark. The breakfast was limited. They offered several types of breads, but no toaster. The seating for breakfast was very limited, and weird. Most of the available breakfast seating was around cocktail tables with chairs that made it difficult to eat at the table. The two elevators were in very bad shape. One had the door sensor held in place with clear packing tape. It also had a panel that was detatched and moved as though it would fall off. That panel was where the buttons were located and it appeared that the connected wiring was the only thing holding the panel in place. We were stuck in that elevator with another guest when we left our 4th floor room. The other elevator was also in very poor repair, so we used the stairs to our 4th floor room for the remainder of our stay. We departed early after one night. The assistant General manager was very professional and exceptionally nice on the morning of our departure.

4/10

Poor

19 Jul 2026

MACEY

Super nice staff, but the elevator was held together with packing tape during my stay. The bathroom door in our room was broken and there was also something wrong with the AC motor in our room. Super loud. Again, the staff was great, but the place needs some upkeep for sure.

Family

10/10

Exceptional

18 Jul 2026

Nicole

Nice stay, close to a lot of things. Would definitely stay again. Room was great

Family

4/10

Poor

18 Jul 2026

Patrick

Fancy place, Poor Room. One queen bed was jammed up against the window and air conditioner. This made it impossible to access either the window or the air conditioner. I paid extra to have a room that had access to a view. This was a complete waste of money as the window was completely unaccessible. That bed was crooked because of the air conditioner jutting out from the wall so that the bed was not flush with the backboard. Even though the room was quite large, the two queen beds were less then 12 inches from one another. The bathroom sink and counter was NOT private, but rather outside of the bathroom directly in front of both queen beds so that everyone in bed could see everything you were doing at the sink very clearly. The bathroom itself was incredibly tiny for such a large room. I would have expected better from this type of hotel. Everything else was clean and well thought out. But the room was a horrible waste of space. I expected better. Disappointing.

Friends_and_family Friends

4/10

Poor

17 Jul 2026

scott

Bar and food service was unavailable and staff gave conflicting reasons as to why. Staff seemed to be doing best they could with a bad situation. Also elevator was clearly not functioning well. I noticed myself and I also had conversations with other guests who noticed. One guest even went as far as to describe there elevator experience as \"getting stuck\". I've been to this property several times in the past and had a great experience. This one stood out as being unexpectedly and surprisingly poor.

Partner

10/10

Exceptional

16 Jul 2026

Amanda

Really enjoyed our stay and the mattress was amazing for my back!

Partner

6/10

Pleasant

16 Jul 2026

andrew

The elevators were scary. One had the control panel ripped off the side so that anyone could pull it away from the wall and damage the wiring. The doors moved more slowly than any elevator I've ever used. If I pressed the 6th floor button from the 1st floor to go UP and someone on the 4th floor pressed the button to DOWN, it stopped!
Second day after housekeeping: still crackers on the floor from previous guest. Bath not cleaned. No fresh towels. Walked on the floors in white socks then socks were dirty. Need to mop not just vacuum.
Room was nice, decor well thought out.
Staff were friendly and competent.
Breakfast was great.
So elevators need overhaul and housekeeping needs improvement.

Family_with_children

4/10

Poor

15 Jul 2026

Sarah

Hyatt didn’t have the room that we had reserved so we ended up stuck with one bed and a sofa bed. The sofa bed did not have proper bedding and when we requested it, the hotel was not equipped with enough of the bedding to supply them for us.

Friends_and_family Family

10/10

Exceptional

15 Jul 2026

Tammy

Great location and very spacious room.

Family

6/10

Pleasant

12 Jul 2026

Phuong

N/A

6/10

Pleasant

11 Jul 2026

William

Warning! If you have pets - the pet fee is $100! Is it pet friendly or pet exploitative? Will not stay where pet fee is this high.

Pet

10/10

Exceptional

10 Jul 2026

Avis

First off, a shout out to Andre at the front desk! He was warm and welcoming and the fresh chocolate chip cookies were a huge hit. Our stay was great , everything was top notch and the breakfast was outstanding! Highly recommend this Hyatt Hotel as a great place to stay.

Family

10/10

Exceptional

10 Jul 2026

Richard

Attentive staff

Self

6/10

Pleasant

10 Jul 2026

Ernest

Breakfast was discusting. The scrambled eggs were terrible. Once the coffee was gone, that was it. No coffee in the lobby. No travel brochures available.The bar/ restaurant wasn’t open. No liquor license.

Partner

10/10

Exceptional

09 Jul 2026

Dellutri

Everything

Family_with_children

10/10

Exceptional

07 Jul 2026

Justin

Easy in and out with access to lots of locals places. Rooms were clean and staff was friendly

Friends_and_family Family

8/10

Excellent

06 Jul 2026

LaChanda

Thank you!

Family_with_children

6/10

Pleasant

06 Jul 2026

Lindsay

All staff members I encountered were very kind and helpful. I did feel like the common areas were kind of run down and need a good cleaning. Our room was spacious and clean overall clean, but the extra blanket and pillow bag was open and the items were dirty. The garbages out front were full the entirety of our stay, the elevators were kind of sketchy and the floors were always filthy and sticky in them. Breakfast had a nice variety but I was weary to eat because there just a feeling of uncleanliness to me. It wasn’t a terrible experience because like I said, the staff were very nice, but at this time, I wouldn’t stay here again.

Family_with_children

10/10

Exceptional

06 Jul 2026

Richard

I would recommend this hotel to all travelers. The room was exceptional. The staff very was very helpful. Breakfast was great also .

Self

10/10

Exceptional

05 Jul 2026

Amanda

I loved that the room didn’t have carpet, just aa rug. That felt much cleaner. The room was clean. The fridge was good but there was no freezer part which we needed. The front desk staff & the breakfast prep staff were all extremely friendly and conversational. Breakfast was delicious and varied. Plenty of convenient parking. Thank you all so much!!

Family

8/10

Excellent

05 Jul 2026

Sherry

Location was great, mall right across the street, eating places near by and downtown is 8 minutes away. The room was great, shower, beds was amazing.
The only dislike I have the breakfast wasn't so good/there wasn't many options, but I would stay again.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

John

The room was clean. It was very quiet. The complimentary breakfast was good. A great stay. Thank you!

Family

2/10

Poor

05 Jul 2026

Natalie

Staff was nice , but that was about it .

Family_with_children

10/10

Exceptional

01 Jul 2026

Juan

Nice rooms, good locations and breakfast was good

Self

8/10

Excellent

28 Jun 2026

Whitney

Clean room, staff was friendly enough. Breakfast was ok, not great.

Partner

10/10

Exceptional

28 Jun 2026

Tara

Great stay

Family

10/10

Exceptional

28 Jun 2026

Melissa

We checked in super late at night- the ladies at the front desk were so nice and accommodating to help me with a room so my daughter could stay in the room with us. They went above and beyond to accommodate, especially given it was almost 2am. Super clean, spacious rooms with comfy beds! Thank you.

4/10

Poor

28 Jun 2026

Robyn

We had a less than stellar stay at the Hyatt Place Greenville/Haywood. Upon check in, the room I'd booked was unavailable. They'd oversold and we were forced to sleep 5 people in a room made for 3 on the first night. The night was so uncomfortable that I asked the next morning of another room would be available. I was told absolutely yes, they had a room available like the one we'd booked. They apologized, and said we were supposed to be in room 220. So we packed all of our things back into our car and waited on the new room to be ready. I received a call telling us the room was ready! When we got back to the hotel, they'd already given our room away again! I paid entirely too much to be shuffled around and shoved in rooms too small for my family. We wont be staying again.

Family_with_children

10/10

Exceptional

21 Jun 2026

Denver

The staff provided good service. The room was cleaned and comfortable. Enjoyed the all you can eat buffet.

Family_with_children

4/10

Poor

19 Jun 2026

Timothy

Dear Hyatt Management Team,
I am writing to provide feedback regarding my recent stay at your Hyatt location on Haywood Road in Greenville, South Carolina. Unfortunately, my experience did not meet the standards I typically expect from the Hyatt brand.
One issue I encountered was a musty odor in the hallway carpeting, which created an unpleasant first impression when accessing my room. Additionally, the room door would stick when attempting to close, which was inconvenient and raised minor concerns about proper maintenance.
The in-room dining experience was also disappointing. I ordered a burger, and the bread was hard while the meat was undercooked. I attempted to reheat it myself due to the lack of a microwave in the room, but the meal remained unsatisfactory. I ultimately discarded most of it after only a few bites.
The most significant concern was the mattress. While it did not appear worn, it sank noticeably when in use, leading to considerable discomfort and back pain. As a result, I was unable to sleep in the bed and had to spend the night on the couch.
Overall, this stay fell short in terms of comfort, food quality, and maintenance. I wanted to bring these matters to your attention so they can be addressed for future guests.
I would appreciate your review of this experience and any response you may be able to provide.

Self

6/10

Pleasant

13 Jun 2026

Clay

Great place to stay. It is prohibited to smoke or vape which is great but, they allow pets. We found doggy waste in the hallway on the 6th floor and it smelled horrible.

Friends_and_family Family

10/10

Exceptional

13 Jun 2026

Marena

Room was clean and beautiful. Breakfast was awesome.

Self

10/10

Exceptional

13 Jun 2026

Mercedes

Very clean room which was relieving while traveling with a baby.

Friends_and_family Family

10/10

Exceptional

13 Jun 2026

Jill

The staff was really nice and the beds were super clean. And overall, it was great for one night.

Family_with_children

10/10

Exceptional

11 Jun 2026

Annisha

nice room and great staff

Partner

10/10

Exceptional

11 Jun 2026

Jiman

comfortable and clean room condition. Breakfast menu was good and easy to find.
But swimming pool condition needs to be cleaned.
Location is also very closed to Haywood mall. So if you are interested in shopping, I recommend this hotel.

Friends_and_family Family

8/10

Excellent

09 Jun 2026

Phyllis

The staff was very friendly and helpful. The room was a little crowded, had to climb over a bed to adjust temperature and window shade. Overall pleased with our stay.

Partner

6/10

Pleasant

09 Jun 2026

Ambra

Room was not the cleanest. A lot of Stray hairs in the bed and refrigerator ( I have never seen hair in a refrigerator before). The shower was not up to par. Dirty pillowcases on two of the pillows. The breakfast could have been better. Staff was amazing though! Probably wouldn’t stay again.

Partner

10/10

Exceptional

07 Jun 2026

Angela

The room was kept clean our whole entire stay

Friends_and_family Family

2/10

Poor

04 Jun 2026

Damion

On are last night we had peaple fighting in the hallway and running around and yelling till 3 am I would never stay in a establishment that did noting to stop that.

Partner

4/10

Poor

03 Jun 2026

Angelina

the room was not clean upon arrival. left over stuff in fridge, dirty sheets, and lights were not working

Partner

2/10

Poor

03 Jun 2026

ROBERT

Stayed one night and wouldn’t recommend. The elevator was making a horrible noise and hardly got us to our floor. The knobs and handles in the room were broken. Beds very uncomfortable. No water pressure. Horrible over all stay. The only good thing was that the AC was cold.

Family

10/10

Exceptional

03 Jun 2026

James

Good very good

Self

10/10

Exceptional

31 May 2026

Dwayne

Room was very clean. Staff was all very nice helpful and the breakfast was most excellent. Will be staying there again when I go back to Greenville.

Family_with_children

6/10

Pleasant

31 May 2026

Jessica

The staff was amazing, specifically the two afternoon shift women. Overall the property was nice. The rooms were clean. There was some dog hair left behind on our floor and and the pullout bed that appeared to not have been cleaned.

Friends_and_family Family

4/10

Poor

31 May 2026

Melissa

My

8/10

Excellent

30 May 2026

Ian

Clean room. Decent breakfast. No shower gel. Floor in the room was a little slippy. Lovely large and well equipped room.

10/10

Exceptional

30 May 2026

Brandi

I had a late evening arrival and no one was at the front desk but there was a sign saying they would be right back. Maybe 5 mins later Brandy came and was very friendly and helpful and apologized for the delay. She gave me late check out options and even gave me reviews on local restaurants. The room was nice and clean. The only thing I did not like was the positioning of the bathroom door and the toilet. You have to close the door as soon as you get in the bathroom because there’s no room. Even while in the bathroom after showering I had to move in between the shower and toilet to open the door so I could comfortably move out. Overall the room and stay was good. I would visit here again.

Partner

10/10

Exceptional

27 May 2026

Jeffery

We stayed one night. Room was clean and well supplied. Bed wasn't as comfortable as we expected it to be. But they may be due to our bed at home having a memory foam topper on it. Breakfast had a very good selection of hot & cold items. If I were to travel through this area again, I would stay here again

Partner

8/10

Excellent

27 May 2026

REBECCA

The only concern I had was the elevators seemed like they needed a service. There were some noises that were not something you wanted to hear when traveling in them. I noticed that the service tickets in the elevators were from 2024.

My bed was comfortable and clean, would definitely stay again....but maybe use the stairs.

Family

6/10

Pleasant

26 May 2026

Daryel

Staff was great and very helpful. Breakfast was decent, not amazing as others have stated but adequate. The rooms seem to have been refurbished and were also adequate. My kids swam in the pool, but it did seemed a bit on the dirty side. Overall everything in the rooms were adequate, but there could be some room for improvement with overall cleanliness. Room just had a couple things like a loose faucet for the sink, etc.

Family_with_children

10/10

Exceptional

25 May 2026

Loretta

Everything about the stay was nice service was good 💯 I'll go again

Family_with_children

8/10

Excellent

25 May 2026

Joshua

Light in the bathroom took forever to come on, rooms could use new refrigerators and a microwave. Elevators could use some help as well.

Friends

10/10

Exceptional

25 May 2026

Rodney

Enjoyed my stay!!

Partner

10/10

Exceptional

24 May 2026

Marco Antonio

Everything was excellent

Self

10/10

Exceptional

24 May 2026

Kathleen

Very clean and comfortable. Breakfast and coffee were good. Unfortunately, the area directly surrounding the hotel was not very walkable. Just a short drive to the actual downtown area.

Family

10/10

Exceptional

22 May 2026

Joseph

Excellent

10/10

Exceptional

21 May 2026

Aaron

Stay there!! Its worth it.

Partner

10/10

Exceptional

21 May 2026

Aaron

This place was nice and clean and the staff were great!!! The breakfast didn't have many choices but it was good. That is going to be my go to hotel the next time im in town.

Partner

10/10

Exceptional

20 May 2026

Anne

One elevator was out., long waits for the single elevator.

6/10

Pleasant

20 May 2026

David

The hotel was ok for an overnight would not recommend for anything longer. Elevator is very slow and damaged.
Hotel does not have any liquor license if that matters to anyone.

Self

10/10

Exceptional

18 May 2026

Tina

The room was great - it was huge, and quiet, and the beds were so comfortable (Stayed in room 220)! The front desk attendant was also very nice!

Family

6/10

Pleasant

18 May 2026

Reilly

We stayed two nights in May while attending some events in downtown Greenville. We picked this Hyatt place as it was very reasonably priced, the rooms suited our family (2 adults and 2 children) and the photos appeared updated and spacious rooms.

We quickly realized it was a get what you pay for moment. The front desk staff were very kind, eager to help, no issues there. The room and facilities were not clean nor updated. Our room had the last guests used soap bar in the shower upon arrival giving us the feeling that our room maybe hadn’t been cleaned thoroughly after all. The pull out couch was fine for a child but I would not recommend for anyone older than our 4 year old due to the mattress that was badly sagging. Rooms were unfortunately loud and we could hear other guests in their rooms and loudly in the halls. Other things like garbage cans in the common spaces were overflowing and reeked of smoke and marajuana.

Fine if you are needing a single night near the airport but I definitely wouldn’t recommend for leisure travel when there are so many other options in Greenville for slightly more per night.

Friends_and_family Family

10/10

Exceptional

17 May 2026

paris

The breakfast was amazing 😊

Family_with_children

2/10

Poor

17 May 2026

Reagan

Arguably the dirtiest hotel room
I’ve ever stayed in. There was blood on the wall of the bathroom. The bottom of my socks were black….that floor has never been cleaned. The bathroom light barely worked. The tile in the shower…..I should’ve bought shower shoes. Please do better, this was disgusting.

Partner

10/10

Exceptional

16 May 2026

kelly

Convenient location, clean property

8/10

Excellent

03 May 2026

Jesse E

The breakfast quality was not equal to that of other Hyatt hotels where I have stayed and the coffee was only lukewarm both mornings; it had to be warmed in the microwave.

Otherwise, the property was very clean and the staff were very friendly.

Family

10/10

Exceptional

01 May 2026

Janis

The hotel was great but their restaurant/bar was closed although that wasn’t listed on the amenities.

Self

6/10

Pleasant

29 Apr 2026

Charlene

Parking easy, room very clean and updated and friendly staff. Elevators slow but that’s okay. Breakfast was not that great unfortunately.

10/10

Exceptional

28 Apr 2026

Paige

Great experience

Family_with_children

8/10

Excellent

28 Apr 2026

Kim

Staff was nice. The property needs an overall renovation. It didn’t seem dirty just old. Things just need upgraded in general. Kinda basic. I didn’t see the pool but I don’t think it was open. I also didn’t see the bar/lounge/restaurant which I think is under construction. Just not much vibrancy here but for the price, it was ok.
Our biggest issue was the room had no tissues or shower gel stocked. We took “shampoo showers.”
It’s kind of “off the path” from downtown. That could be good or not depending what you like to do! Free breakfast is always a plus so we appreciated that!

Family

8/10

Excellent

26 Apr 2026

Jeffrey

The elevators need a lot of work done to them. The doors open slow or half way at very slow speed.

Family

10/10

Exceptional

26 Apr 2026

Tatiana

Clean room , great staff great location

8/10

Excellent

25 Apr 2026

Zachary

Great hotel and great location. Staff was very friendly and helpful. Only complaint is that the cleaners used Pinesol that didn’t seem to be diluted and the small was very strong. Otherwise, it was great and I would stay here again.

Family_with_children

4/10

Poor

19 Apr 2026

Venkatesh

Breakfast service consistently ended 30–45 minutes earlier than the posted closing time, which was frustrating and inconvenient.

The hotel also does not provide extra pillows, and any additional sheets or towels require guests to go down to the lobby themselves—even when these items should have been stocked based on the number of people registered for the room.

When we first checked in, we walked into a room with a strong musty, damp odor. The front desk agent told us there were no other rooms available, which felt unlikely. The next day, we discovered water seeping up through the floor and reported it to a different staff member. Fortunately, he took the issue seriously and moved us to another room.

However, the leak and the resulting room change forced us to postpone our planned events for the day, which significantly disrupted our schedule and spoiled what should have been an enjoyable day.

Family_with_children

8/10

Excellent

19 Apr 2026

Ron

The room was larger than expected and very nicely arranged. There was a small kitchenette that was very nice. Real coffee cups and glasses were there along with a small sink and coffee maker. It had a nice sofa, work desk, etc. The staff was very friendly and helpful. Great stay!

Partner

10/10

Exceptional

19 Apr 2026

Shauna

Breakfast was fantastic. Clean room and definitely would stay there again. One pitfall was there was no microwave in the room, so you had to use the one down stairs.

Self

10/10

Exceptional

19 Apr 2026

Lymarie

We stayed here for 5 nights, visiting family in the area. The hotel location was great. Breakfast each morning was great. The staff was kind and welcoming. It was unfortunate that the pool was not ready for use. But the rooms were big and spacious for our family and they were able to provide a pack and play for our little one. We would definitely stay again. The manager and receptionist were attentive and kind!

Family_with_children

4/10

Poor

18 Apr 2026

Neisha

Loudest hotel ever! The walls were paper thin; I could hear the people talking in the next room and they weren’t particularly loud. Garbage collection on Friday was super early in the morning that you could hear their truck and dumpsters. The elevator was super slow. Breakfast was supposed to be 630-930 and at 845 everything had been picked over and more was never put out so we ate a green banana and stale bagel. Won’t stay here again.

Business

10/10

Exceptional

14 Apr 2026

Ann

Front desk, manager both very friendly, always greeting us with a smile and were very helpful. Breakfast was better than okay but more egg and meat selection is needed. Room was clean and no complaints.

10/10

Exceptional

14 Apr 2026

Ruth

Room was clean, breakfast selection was great.

10/10

Exceptional

12 Apr 2026

Angel

It’s a Hilton people already know the level and reputation.

I enjoyed my stay. The room was well equipped, bed was very comfortable, and those small touches like the coffee, microwave, and the two water bottles waiting for you… that hits, especially in the morning.

Staff was friendly and everything felt smooth overall.

Only thing is, it can get a bit pricey. They have a bar/restaurant inside, so if you’re cool spending $20–$30 on a meal, you’re good. Also, they say breakfast is included, but there’s like a $15 charge, so that part was a little confusing.

Other than that, I liked it and would recommend it.

Self

10/10

Exceptional

12 Apr 2026

Casey

I did not wake up for breakfast bc I was sleeping so good.

Partner

10/10

Exceptional

11 Apr 2026

Angelo

Breakfast menu could be better. It was very limited.

10/10

Exceptional

09 Apr 2026

Hanna

Every thing was nice

Family_with_children

10/10

Exceptional

09 Apr 2026

Jeffrey

Yes

Business

8/10

Excellent

08 Apr 2026

Cedric

It was exactly what you think just an okay place to stay. The staff was very good, on most mornings the breakfast was not very good.

Family_with_children

10/10

Exceptional

08 Apr 2026

Venise

Great friendly staff, clean room and excellent breakfast!

Family_with_children

8/10

Excellent

07 Apr 2026

James

Very clean room and helpful staff. Good breakfast as well

Friends_and_family Family

10/10

Exceptional

06 Apr 2026

Richard

My stay was a great one . Impressed with my room. The cleanliness, and the staff,plus check out time was twelve , most hotels are eleven. Im sold on the service, will be back. Oan, will share my experience with friends.

Self

8/10

Excellent

04 Apr 2026

Jimmy

It was good

Friends_and_family Family

4/10

Poor

30 Mar 2026

Milaine

Old building

Friends

2/10

Poor

29 Mar 2026

Joseph

No coffee available. Both dispensers were empty.

10/10

Exceptional

29 Mar 2026

Andrea

The Mexican that was over breakfast was rude , there need to be more alternatives for people who don’t eat pork also chives in the eggs my friend does have an allergy that should taken out the menu asap !!!

Partner

2/10

Poor

29 Mar 2026

Dexter

Didn’t eat breakfast

Family_with_children

2/10

Poor

28 Mar 2026

Cedric

Sheets were nasty