Lady Luck Casino Black Hawk

2/10

Poor

13 May 2026

Micheal

Everything was horrible

Family

8/10

Excellent

12 May 2026

Endie

I use a walker and wasn't prepared for the distance I'd have to go to get to the casino. Otherwise the hotel was beautiful, the staff was friendly and we had a really nice time.

Friends_and_family Friends

6/10

Pleasant

12 May 2026

Wayne

Older style hotel. The room was very stuffy and was unable to get the a c to work.

Self

10/10

Exceptional

10 May 2026

Travis

Great

2/10

Poor

10 May 2026

Charles

Room had no operating AC, when I informed the individual at the front desk in the morning he shrugged it off and blamed it on some new insulation they had installed. Just a BS excuse.

Partner

2/10

Poor

10 May 2026

Ronnie

Walked into our room and the A/C was not working. Called down to the desk and they sent a tech up to check out the A/c unit. He pulled the filter that was about a year old and said oh that’s the problem. The unit was so dirty and plugged up it wouldn’t work. The tech called down to the desk and said the a/c was broken. They gave us another room and the exact same thing happened. Asked for a manager and was told “ since we went with Expedia they could do nothing further but offer a drink voucher”. The manager then admitted the buildings main A/c system was down after i called for a refund. I showed the manager how our sink was broken, the toilet seat was cracked, the shower plate was coming off the wall, and the towel hangers were all pulled away from the wall and the door lock was broken. Worst place I have ever stayed.

Partner

6/10

Pleasant

08 May 2026

Zachary

The AC was broken and Room super hot when I mentioned it all they said was sorry

Friends

2/10

Poor

07 May 2026

Aimisuli

I will not say we had a bad time. The room was pretty cheap, and we got what we paid for. Maybe it was my mistake for thinking a property owned by Ceaser's Palace might have a similar glow. We arrived an hour before check in totally fine to wait if the room was not ready. The teenager ( I'm not biased, this person just lacked that welcoming vibe) at the desk told us there would be a fee to check in early. Screw that, right?! My wife and i kept busy until check in, got our keys and made our way down the dark, dinghy hallways to our room and wow! Just wow. The heat drove me backwards when i opened the door. I made my way past the alarm clock blinking 12 with no buttons to fix it. I stepped over the beer can that housekeeping missed and got to the thermostate to see it was set to cold. Calling downstairs, they informed me that because it had snowed that day the heat kicked on. Apparently once the heat kicks on it takes 2 days to turn off. I don't blame you if you read that last sentence twice. Now, its off season, the casino wasn't busy and it was a Wednesday night. I asked if i could be moved to another room. My Ceaser's resort front desk agent said no, suggested i open the window and offered me one of those crappy white box fans. My options were to scream at a teenager, or enjoy my stay. Btw, its a casino hotel. Those windows dont open more than a couple inches.

Partner

2/10

Poor

03 May 2026

Stephanie

The whole experience was poor. From checking in and the front desk clerk not saying hi. I got to my room and it smelled of smoke, the toilet didn't work and the AC wasn't cooling. I called maintenance to fix the toilet and AC. I left the room to go start gambling when I got a phone call saying that I needed to be \"removed\" from the room. I headed back to the check in desk and they moved me to another room where the AC didn't work again. I couldn't sleep because of how hot the room was. I wouldn't recommend this place.

2/10

Poor

03 May 2026

Patrick

Hello,
I recently stayed at the Lady Luck hotel and unfortunately, don't have a positive review.

The entire buildings AC was broken and it was incredibly hot in the room; even with the window open (4 inches) it was impossible to sleep.

Also, the elevators are horrible, and take an average time of 5-10 minutes! This place seemed to be operating in White Lotus survival mode honestly. I'd love for management to reach out and either refund my money or comp it. Sadly, nothing really sticks out as a positive about Lady Luck when Monarch is right across the street.

Partner

2/10

Poor

02 May 2026

Gerardo

Once arriving to our room, the AC units to the room was not working nor did the thermostat, we thought if we left the window open and raised the cool temperature it would be cold enough once we get back gambling. Sadly to our surprise, room was still hot and no AC running so demanded to speak to manager to get a room exchange.
Conclusion to story, got transferred to horseshoe hotel.

Partner

4/10

Poor

01 May 2026

Deborah

We stayed here a couple other times but this stay our room had no a/c which they mention to us when we checked in(after reading past reviews this has been a problem before on numerous occasions). They offered us a box fan which helped a little but was still uncomfortable all night. Next morning shower was Luke warm at best.

Partner

8/10

Excellent

26 Apr 2026

John

Casino wont about 3,000. So I had fucn. Great time

Self

8/10

Excellent

26 Apr 2026

Patrick

The room was clean, quiet. Didn't use the casino this time, winning at others.

Partner

2/10

Poor

26 Apr 2026

Spenser

Xheck in girl conplained about her job to another employee the whole time and gave us our room keys and didnt wven twll us the room number or qeite it down. It was weird.

8/10

Excellent

25 Apr 2026

Emily

The room was nice.
The cleaning staff pounded on the door hours before check out.
There was no one at the front desk to check in.

Friends_and_family Friends

8/10

Excellent

24 Apr 2026

Pedro

There's no pool, drinks are are to come by when playing slots but i continue to stay there

Friends

2/10

Poor

24 Apr 2026

Ivonne

The room was expensive wasn't worth it got there had to have house keeping changing one of the beds sheets,the room had a nasty smell into the bathroom they forgot someone's under garment hanging behind the door. Definitely bad experience for the price they should be able to afford to renew their hotel.

Partner

10/10

Exceptional

22 Apr 2026

Joe

Very nice stay

Family

10/10

Exceptional

21 Apr 2026

Dixie

Clean room!

Friends

2/10

Poor

20 Apr 2026

Genevieve

Maintenance man came to fix the air condition and left the filter and left the door open to the unit and also the window open but it didn’t really help The coffee pot was not working

Partner

10/10

Exceptional

20 Apr 2026

Jose

Overall excellent stay , staff very helpful

Family_with_children

10/10

Exceptional

20 Apr 2026

Graciela

Everything was excellent

6/10

Pleasant

19 Apr 2026

Mike

Our room was dirty. We have stayed there several times and never had an issue. Dirty towels still in the bathroom. Floors were nasty.

Family

8/10

Excellent

18 Apr 2026

Antwonette

Everything about the stay and property was just fine. Great all around.

Partner

10/10

Exceptional

13 Apr 2026

Jon

Good

Friends

4/10

Poor

13 Apr 2026

April

The rooms are clean but the property itself had some issues, the elevator broke and all guest had to use the stairs, 10 flights down. The casino games kept breaking and staff in the casino were difficult to find.

10/10

Exceptional

09 Apr 2026

Jerrylee

A great room and easy stay among many nice hotels i, the blackhawk casino area. Not a bad week for sure and the hotel was great with our dog

10/10

Exceptional

05 Apr 2026

Jediadiah

Amazing place the stay. Super nice staff. Beautiful and well kept rooms!

Family

2/10

Poor

04 Apr 2026

Elizabeth

I was very unhappy from when I arrived, the elevators were broken and we had to use the stairs to get to our hotel room. There was no one to check us into our room we had to use a system, then we were really trying to order food to our room and it was not easy at all through the app, and it took 2 hours to get our food and was 60 bucks just for one of the meals. When we went to check out it says the charges of resort fee and sales tax for 2 days and then added up to 112! I was very disappointed and wish I could get reimbursed with something but highly doubt that will happen, but I now know that I will not be returning to this hotel/casino ever again.

Partner

10/10

Exceptional

29 Mar 2026

Vanessa

The casino was great and the restaurants were wonderful. They say you can do pickup or delivery to the room but it was for members only and it wouldn't work

6/10

Pleasant

29 Mar 2026

Tyler

The room was hot all the time! Air conditioning did not work.

Family

4/10

Poor

29 Mar 2026

Stephanie

The rooms are very rundown. Our door was so tight that you had to push really hard to open and close it. The wallpaper was peeling in the bathroom. I grabbed a hand towel to dry my hands and long pieces of black hair fell out. Gross! Plan on walking all the way over to Horseshoe if you want coffee or food. They only have an expensive steak house and a taco stand at Lady Luck, and the hours they are open is minimal. The front desk is only open for a few hours a day, so not much help there. I know the last thing casinos want is for you to stay in your room, but I wasn’t expecting such a rundown room. Also, make sure you put the safety latch on because housekeeping begins knocking on doors around 8am on your check out day. I didn’t get to the door quick enough because I was still sleeping and they tried to come in. Thankfully we had our safety latch on. Check out isn’t until 11am so the fact that they start knocking around 8am was so bizarre and uncomfortable.

Partner

4/10

Poor

27 Mar 2026

Danya

First, there was no hot water the entire stay. I checked in around 6 PM and was told the boiler had been turned back on and I would get hot water soon. I waited until 2 AM—still no hot water. The next morning, there was still none. On top of that, the shower wouldn’t drain properly.
I called to speak to a manager, but he was not helpful and never followed up. I was unable to take a proper shower the entire weekend.
Housekeeping was also a major issue. I had my Do Not Disturb sign on, yet staff entered my room twice without knocking. I told them we were checking out the next day (we had to use Google Translate since they didn’t speak English), and they acknowledged it. Despite that, about an hour later, another housekeeping staff member tried to enter again while I was getting dressed. Thankfully, I had the safety chain on.
To be honest, the situation felt very uncomfortable and unprofessional.
The food at the restaurants was also underwhelming, and prices were extremely high (for example, $10 for a bottle of Fiji water).
On the last night, a group of about 10 people were partying loudly in a nearby room for over 2 hours. There was no response from security or management, despite the disturbance.
The rooms were somewhat clean, but overall, the experience was unacceptable for the price

Partner

10/10

Exceptional

23 Mar 2026

Karen

Last minute trip to Blackhawk. Lodging was great and affordable. Wonderful staff.

Family

8/10

Excellent

23 Mar 2026

Summer

Room wasn’t clean, bathroom was gross

Friends_and_family Family

2/10

Poor

22 Mar 2026

Billy

Find a better place

8/10

Excellent

22 Mar 2026

james

Great staff, given a room near elevator. Room clean!

2/10

Poor

21 Mar 2026

Danya

First off i had no hot water the whole time management wasnt the best with the situation and than the housekeeping is terrible they kept unlocking my door after I told them I was staying over. A guy barged in while I was trying to get dress

Partner

8/10

Excellent

21 Mar 2026

Michel

I enjoyed the hotel until it was time to check out. I asked for noon check out instead of 11 am. They wanted $11 or for the hour. Ridiculous. I waited for my party elsewhere which was inconvenient.
The maid service wasn’t done until 4 pm on my 1st day. This was poor customer service. An opportunity to make some change.
I didn’t care for the casino. Table stakes were $15, $25. Fewer people and tons of Machines. I had fun at other casinos.

Friends_and_family Family

6/10

Pleasant

20 Mar 2026

Krystal

The beds are uncomfortable and pillows are flat

8/10

Excellent

18 Mar 2026

Patrick

Our room was missing the blow dryer otherwise fine, quiet.

Partner

8/10

Excellent

17 Mar 2026

LAVADA

Older hotel, but still nice. Bare necessities but the price is right. Great location. We had fun!

10/10

Exceptional

15 Mar 2026

Glenda

clean room, however, the tub is tall for a person with ADA needs.

Family

8/10

Excellent

12 Mar 2026

Pam

Restaurants were very expensive with below average food. Because of a week day visit many restaurants and attractions were closed. We won a free dinner at Ballys only to find the restaurant was closed. Doubtful we'll ever return.

Partner

10/10

Exceptional

07 Mar 2026

Joanne

No hot tub business friendly and staff qas goid

Partner

8/10

Excellent

07 Mar 2026

Breana

Would be nice if they offered a spa of some sort .

Friends

4/10

Poor

06 Mar 2026

Ricky

Not a bad place to sleep slot machines very tight

6/10

Pleasant

05 Mar 2026

Patrick

This is an older hotel, but okay.

Friends

10/10

Exceptional

28 Feb 2026

Lory

Yes and yes

10/10

Exceptional

28 Feb 2026

Alonzo

Spotless room & excellent

Partner

10/10

Exceptional

28 Feb 2026

Andrea

Clean room, accommodating staff, right outside the elevator and didn't hear a peep from others coming and going

Family

10/10

Exceptional

25 Feb 2026

Alex

Nice room

10/10

Exceptional

23 Feb 2026

Patricia

The room was nice could have been cleaned a bit better especially along the walls where the carpet is on the floor. All employees were amazing!

2/10

Poor

22 Feb 2026

Michael

Toilet was broken horrible experience

Family

6/10

Pleasant

22 Feb 2026

Tamara

For the same price, I could stay at the Ameristar which has more amenities like pool hot tub, fitness center. Ordered room service which I never received.

10/10

Exceptional

22 Feb 2026

DELFINA

Clean hotel

Partner

8/10

Excellent

21 Feb 2026

Maricela

Clean room and fast self- check in.

Partner

8/10

Excellent

18 Feb 2026

Dawn

Clean room. Floor was quiet. Curtain broke and would not stay closed making the morning light brighten the entire room making it difficult to sleep in

2/10

Poor

16 Feb 2026

Curtis

So we get there ten minutes early and the lady that was working was rude and just brushed us off, then we use the kiosk to check in and it asks if we want to upgrade the room and tells us it will only be like $10 more then what we were quoted and then we get to the room and the fireplace don’t even work. Took pretty much all night to get the pilot light lit so we could enjoy the fireplace. Then when I check out I find out that the quote that the machine gave us was an additional $221 dollars on top of what I was already paying for a room that the only difference was the fireplace. This machine was not very informative on the upgrade and I would have asked the lady at the desk if she wasn’t so rude but now I’m stuck paying almost $448 for a room that wasn’t at all worth it, it didn’t even have a good view! Very frustrated and doubt I will stay there again.

Leisure Partner

10/10

Exceptional

16 Feb 2026

Chad

Great

10/10

Exceptional

16 Feb 2026

JESUS

Great place to stay very clean and professional

Leisure Partner

10/10

Exceptional

15 Feb 2026

Carol

Amazing

10/10

Exceptional

14 Feb 2026

MARK

Yes

8/10

Excellent

11 Feb 2026

Brian

Not bad

10/10

Exceptional

11 Feb 2026

Santiago

Great view!!! And all clean and perfect!

Leisure Family

6/10

Pleasant

09 Feb 2026

Patricia

The rooms were way too hot

Leisure Family

8/10

Excellent

07 Feb 2026

Gerardina

Coffee pot

8/10

Excellent

06 Feb 2026

Tanya

Room was clean, bed was comfortable but the ability for air circulation is not good. The wall unit faces another wall and does not put out any real air. There’s not a fan above bed or in room - it was extremely stuffy and hot- not comfortable to sleep. I hope this can be corrected before Summer that would be just miserable. Staff was friendly and we had a nice time over the weekend.

Friends_and_family Friends

8/10

Excellent

04 Feb 2026

Euradell

Everything was good. The refrigerator wasn’t working but it was replaced very quickly. I was pleased.

2/10

Poor

04 Feb 2026

Miriah

We called the property multiple times to confirm SEMI parking. When we got there they had no such thing. I asked to speak with the manager (who was clearly drunk when he answered) he said I can ask for a refund through Expedia. When Expedia requested the refund they didn’t even respond. This is a scam that this hotel is run in to get rooms double paid for. We paid for 2 night that we never got to use, and still had to find somewhere else to stay.

8/10

Excellent

03 Feb 2026

Rosa

Room was hot as heck the whole stay

Leisure Friends

10/10

Exceptional

02 Feb 2026

Thomas

It was a room to sleep in

Leisure Friends

10/10

Exceptional

28 Jan 2026

Danielle

Great

2/10

Poor

26 Jan 2026

Michelle

Amenities

Self

6/10

Pleasant

26 Jan 2026

Frances

Room was in good shape the staff was great.
Only thing I did not like was the hot water was not hot.

Partner

10/10

Exceptional

24 Jan 2026

Lanette

Everyone was nice and the room was very clean.

10/10

Exceptional

21 Jan 2026

Brian

Awesomeness

6/10

Pleasant

20 Jan 2026

Justin

Bathroom ceiling was water damaged. Confusing layout and thin walls. Was decent but will probably book somewhere else next time.

Partner

10/10

Exceptional

19 Jan 2026

Blanca

Yes everything was very pleasant, secured and easy.

Leisure Partner

8/10

Excellent

19 Jan 2026

Rosa M

The room was clean, the staff friendly and efficient. There was more than sufficient parking.

Leisure Family

8/10

Excellent

17 Jan 2026

Daniel

The casino wasn’t much at all. This place is all about price and location. It’s kind of in the middle of all the casino’s in Black Hawk. I would recommend it you are going to be out and about most the time.

2/10

Poor

17 Jan 2026

JENNIFER

Heat in room didn’t work turned ALL the way up. It was impossible to find anyone working at check in desk on the 2nd floor.

Leisure Partner

10/10

Exceptional

17 Jan 2026

Tracy

Nice hotel

Leisure Partner

8/10

Excellent

12 Jan 2026

Michelle

Casino staff was very friendly. Rooms weren't very sound proof as dog was barking on our floor and was very annoying especiallyat 8 am. Coffee maker in room didnt work.

Leisure Partner

2/10

Poor

11 Jan 2026

Jeremiah

Charged more money for the room at check in and said Expedia didn’t charge enough.

Leisure Partner

10/10

Exceptional

11 Jan 2026

Jacob

Clean room, no complaints.

Partner

10/10

Exceptional

07 Jan 2026

Kenneth

Bar and cocktail waitresses were very happy and nice

Leisure Partner

2/10

Poor

05 Jan 2026

saphia

Room smelled like smoke and the air conditioner didn’t work. No staff at front desk after 5 pm

4/10

Poor

03 Jan 2026

Yazmin

The room was extremely hot. The ac/heat unit would come on for a minute, all it did was squeak and squeal. The heat and obnoxious noice kept me up all night. The bathroom was not properly turned around as there were a lot of hairs left in the bath tub.

Leisure Partner

2/10

Poor

02 Jan 2026

kale

Worst customer service I have ever experienced. The employees are absolutely terrible. Every time I wanted a drink they would ignore me and take at least 30 minutes to take my order.

I watched the server offer refills to other customers and give service to other customers that can after me.

I never give bad reviews but this was the most terrible experience I have ever had in my life.

At the restaurants in the resort, they were even worse.

I actually waited in line for over an hour for breakfast and was told when I was close to being seated they were no longer taking tables.

Later that night I waited in line for similar time only to be told they would be closing shortly and would not be taking any more tables .

The hours of operation for the restaurant was until 12am and it was only 10pm when they turned us away for a second time .

On top of that they do not offer tap to pay or offer wire transfers.

By far the worst experience I have ever had.

Business_and_leisure Partner

2/10

Poor

30 Dec 2025

Michelle

Very dirty

Friends_and_family Friends

10/10

Exceptional

30 Dec 2025

jose

Yes

Leisure Friends

10/10

Exceptional

30 Dec 2025

Ryan

Very nice experience

Leisure Partner

2/10

Poor

29 Dec 2025

Antonio

Room was not clean when we arrived sheets were dirty and trash had not been emptied. Housekeeping was called i and made things right. Upon returning to room

10/10

Exceptional

29 Dec 2025

Adrian

Clean rooms excellent service at from desk

Leisure Partner

2/10

Poor

27 Dec 2025

Lauryn

Check in was a disaster and had no staff on one side of the hotel and because i had children we had to go outside in the mountain cold and unable to walk through the casino to get to the other front desk a block away. We were sent to a dirty room and staff refused to bring us another set of keys. Forget trying to talk to management because the front desk cant find them and doesnt know who the manager is. I will be seeking a refund.

Friends_and_family Family

10/10

Exceptional

27 Dec 2025

Cynthia

The staff was amazing! We felt so welcome….
And the room was nice and clean. Thx lady luck

8/10

Excellent

26 Dec 2025

Connie

It was good

Partner