Name: Lady Luck Casino Black Hawk
Address: Main Street, 340, Black Hawk, 80422, US

10/10

Exceptional

17 Jul 2026

Steve

Well worth the money! We had a great time!

Partner

10/10

Exceptional

16 Jul 2026

David

Amazing sray and friendly staff ?

10/10

Exceptional

16 Jul 2026

Satyendra

Room were clean

Friends

6/10

Pleasant

15 Jul 2026

DONALD R.

No microwave!!!!!!!!

Partner

6/10

Pleasant

12 Jul 2026

Justin

Bathroom was upgraded, not much water pressure and shower head is short, beds uncomfortable and very hard. They do have a self-service kiosk for check-in. Light is outside the bathroom door - weird because then you have to disrupt others with a bright light before you can go in and shut the door. Overall, over-priced for what you get.

Partner

8/10

Excellent

11 Jul 2026

Adeliz

Una parada para hacer Rafting.
Buenas opciones de comida y un lugar seguro.

Family_with_children

10/10

Exceptional

11 Jul 2026

Orlando

Overall it was a great first experience at this hotel and customer service was amazing and helpful.

Partner

6/10

Pleasant

09 Jul 2026

Jamie

We had to walk over to the other side of our hotel check in not fun

Family

6/10

Pleasant

08 Jul 2026

Anita

.

Partner

10/10

Exceptional

08 Jul 2026

Slava

Nice room

2/10

Poor

07 Jul 2026

Michael

Staff was rude there was no bar tender on the property so while at the casino me and my wife were not able to get any service at the bar

Partner

4/10

Poor

06 Jul 2026

Douglas

Location

Self

10/10

Exceptional

05 Jul 2026

Jose

Nice resort pretty penny to stay but last minute thing

Partner

8/10

Excellent

05 Jul 2026

blandine

Great for a two night trip

Family

4/10

Poor

05 Jul 2026

Bryan

Room was a little dirty for the price

Partner

6/10

Pleasant

03 Jul 2026

catheryn

Wonder what is the resort fee was?while theres no pool or anything for entertainment aside from Casino it self

Family_with_children

6/10

Pleasant

03 Jul 2026

ma lourdes

No comforters on the bed, very basic, coffee maker is not working.everywhere is grounded/electrical static.
Parking is great.coffee stations very poor.

Family_with_children

10/10

Exceptional

02 Jul 2026

Christian

Good

2/10

Poor

02 Jul 2026

Craig

Staff was not helpful. No parking for a full size truck. No valet services except for the weekend. I arrived on Tuesday. No carts for bags, desk claimed everyone takes them to their rooms. No desk Staff so had to go to another end of the building (walking and carrying all my stuff) about 1_4 of a mile through the cassino. It was very bad. Almost left and used my room insurance. If I hadn't been so tired I would have. It was horrible. Almost worst experience I have ever had, except for the military.

Self

10/10

Exceptional

01 Jul 2026

Jaedrian

Great

4/10

Poor

01 Jul 2026

Barbara

Booked two rooms double queens! Had enough towels for two not the four people in each room. Front desk said to call housekeeping that never answered took until next afternoon to get more towels and toilet paper. 4 of the plugs in one room didn’t work and the lamp one got hot had to unplug it. Broken glass left on bathroom floor as well as pee around the bottoms of the toilet. One of the mattresses was so broken down had to put a pillow in it to be able to sleep on it. There was some kind of fluid run down one wall by the bed as well as a booger on the other wall. Around the beds and walls had a build up of dead skin and dust. Was informed the next morning the security buttons on the phone weren’t functioning so if you had emergency you had to call 911. Rude night clerk wouldn’t even look up from her phone call to acknowledge me. Paid over $900 for two nights stay expected more from a hotel that’s supposed to be one of the nicest. Had better experience before at a motel 6. The casino was nice the food good.

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Debra

Clean room, the air wasn’t working the best but enjoyed our stay.

Family

2/10

Poor

28 Jun 2026

Dawn

Alert!!! If you are looking for a getaway to celebrate or to entertain, lady luck is not the place!!! After a day of travel, we entered our room and wanted to get a shower to freshen up for the evening. It was disappointing to say the least when there was long black ladies hair on the shower tile. When we brought this to the attention of the hotel staff, the only thing we heard were excuses. The front desk lady reached out to management, management said they would look into it and have a housekeeper clean the shower tile. When we made it back to our room for the evening at 1:30 in the morning, the shower still had not been cleaned . When we brought this to attention to the staff, we only heard excuses. We had to prove our concern by showing photos and videos.. The staff not once advocated for us the customer. We only heard excuses. We are celebrating our 29th wedding anniversary, the last thing we want to do is be concerned with cleanliness of the room. Wondering what else is dirty. All this trouble to get ab$20.00 resort fee waived …. Caesars management, we know Lady Luck is an affiliate of yours is this how you want to be represented? Advocating for the customer acknowledging the concern and apologizing for the inconvenience would have done wonders for our experience. This did not happen. Caesars or good luck please respond to least acknowledge that you care more than make excuses!!!

Partner

6/10

Pleasant

25 Jun 2026

Paula

Not expensive and worth the money. Everything was clean, staff helpful, easy check out. Just needed a microwave. Did have a refrigerator but could not heat up leftover or Starbucks coffee that I put in the refrigerator so made an iced coffee. All in all not a bad stay if you don’t opt for luxury. It was acceptable.

Partner

8/10

Excellent

24 Jun 2026

Lacy

Room was what we needed to crash for the night.

Friends_and_family Family

6/10

Pleasant

22 Jun 2026

Michael

We had a great stay, mostly because we won!
The front desk staff was knowledgeable and helpful. The room was clean, although a little cold even on the Summer Solstice - we figured it out
The food at the restaurant and cafe was horrible. My girlfriend sent back the pancakes, PANCAKES!!, as being dry and hard (she NEVER sends back anything!). The grilled chicken sandwiches from the grill were hard and, OH SO DRY! NO amount of sauce of any kind could remedy that!!!
Still I'd go back, just dine elsewhere!

4/10

Poor

22 Jun 2026

Rebecca

Room air conditioner was not working, HOT. Sent a fan and will work on problem for next guest. Not much good for us!!

Friends_and_family Family

6/10

Pleasant

20 Jun 2026

Christene

We arrived early to check in, 1hour, We asked the front desk for handicap room with two queen size beds. Not available. Asked about toilets being higher??? Yes they replied. NO WAY. Then they said early check-in- 11:00 extra. When will hotels STOP gouging people? listened to people's dog barking all night, young kids in the hallways at 3:22 am. Beds leave little relaxation, pillows forget it. We saw the check-in downstairs and a light went on in our heads. We stayed here once before and because of the same reasons AND the parking garage not to truck friendly we now remember Lady LUCK is not so much luck for our stay.

Partner

10/10

Exceptional

20 Jun 2026

Vicky

This was a great place to stay. The food was amazing and the rooms were clean.

Family

8/10

Excellent

20 Jun 2026

Teresa

Very comfortable bed and pillows! Floors could have been cleaned better. Kept stepping on tiny rocks in bathroom, and somewhere my husband ended up getting a short screw stuck in bottom of sock and poking into his feet. Probably from the carpet by the bed. Also the air vent in the bathroom was extremely dusty.

Partner

8/10

Excellent

18 Jun 2026

Steve

No one there to check us in had to go to different hotel to check in. A lot of walking.

Family

10/10

Exceptional

17 Jun 2026

Billy

Very friendly staff. Easy to check-in Nice casino. Good food thank you so much

8/10

Excellent

15 Jun 2026

Roger

Staff friendly n polite.

Partner

10/10

Exceptional

15 Jun 2026

Claudia

Great service!

10/10

Exceptional

14 Jun 2026

Justin

Great for venturing to all the casinos.

Family

6/10

Pleasant

13 Jun 2026

Brandon

This place is slipping. Broken phone, missing coffee maker and hair dryer

Partner

6/10

Pleasant

13 Jun 2026

Matthew

Tried to check in no one was there for over 3 hours. When I was able to check in got a early check in charge at 3:56 pm. 4 minutes early. Have not received my deposit back yet. No one came by asking if I wanted a drink. Machines were extremely tight. Staff was not very friendly.

Family_with_children

8/10

Excellent

11 Jun 2026

Trent

Clean room, easy check in and check out process.

Friends

2/10

Poor

09 Jun 2026

Jae Deok

Terrible

2/10

Poor

09 Jun 2026

darrell

Stay away

10/10

Exceptional

07 Jun 2026

christopher

The room was clean. The staff was helpful when checking in and polite went at the front desk.

Self

6/10

Pleasant

04 Jun 2026

Andrew

The room was decent, I didn't notice much amenities maybe a pool somewhere, and there were only two restaurant selections with not much sections on their menu. We ended up going to other casinos for more options.

Family

10/10

Exceptional

02 Jun 2026

Christopher

Had a great time. Clean rooms and friendly staff

Family_with_children

10/10

Exceptional

01 Jun 2026

Jan

Nice accommodations!

Partner

8/10

Excellent

31 May 2026

Justin

Good stay

8/10

Excellent

31 May 2026

Christopher

Friendly staff. Clean room.

10/10

Exceptional

25 May 2026

Alana

easy check in and comfortable stay

Friends

10/10

Exceptional

23 May 2026

Brian

Decent

Self

8/10

Excellent

20 May 2026

Lance

Nice property. Smooth check in. Great location.

Self

2/10

Poor

18 May 2026

jessica

Room was hot even with the ac & fan running all night, the toilet wouldn’t flush, & the coffee maker in the room didn’t work at all. Plus the staff were some of the rudest I’ve ever come across. I would stay literally anywhere else in black hawk but here.

Friends

10/10

Exceptional

15 May 2026

Abel

Clean and nice stay, staff is friendly and helpful

Friends_and_family Family

2/10

Poor

13 May 2026

Micheal

Everything was horrible

Family

8/10

Excellent

12 May 2026

Endie

I use a walker and wasn't prepared for the distance I'd have to go to get to the casino. Otherwise the hotel was beautiful, the staff was friendly and we had a really nice time.

Friends_and_family Friends

6/10

Pleasant

12 May 2026

Wayne

Older style hotel. The room was very stuffy and was unable to get the a c to work.

Self

10/10

Exceptional

10 May 2026

Travis

Great

2/10

Poor

10 May 2026

Charles

Room had no operating AC, when I informed the individual at the front desk in the morning he shrugged it off and blamed it on some new insulation they had installed. Just a BS excuse.

Partner

2/10

Poor

10 May 2026

Ronnie

Walked into our room and the A/C was not working. Called down to the desk and they sent a tech up to check out the A/c unit. He pulled the filter that was about a year old and said oh that’s the problem. The unit was so dirty and plugged up it wouldn’t work. The tech called down to the desk and said the a/c was broken. They gave us another room and the exact same thing happened. Asked for a manager and was told “ since we went with Expedia they could do nothing further but offer a drink voucher”. The manager then admitted the buildings main A/c system was down after i called for a refund. I showed the manager how our sink was broken, the toilet seat was cracked, the shower plate was coming off the wall, and the towel hangers were all pulled away from the wall and the door lock was broken. Worst place I have ever stayed.

Partner

6/10

Pleasant

08 May 2026

Zachary

The AC was broken and Room super hot when I mentioned it all they said was sorry

Friends

2/10

Poor

07 May 2026

Aimisuli

I will not say we had a bad time. The room was pretty cheap, and we got what we paid for. Maybe it was my mistake for thinking a property owned by Ceaser's Palace might have a similar glow. We arrived an hour before check in totally fine to wait if the room was not ready. The teenager ( I'm not biased, this person just lacked that welcoming vibe) at the desk told us there would be a fee to check in early. Screw that, right?! My wife and i kept busy until check in, got our keys and made our way down the dark, dinghy hallways to our room and wow! Just wow. The heat drove me backwards when i opened the door. I made my way past the alarm clock blinking 12 with no buttons to fix it. I stepped over the beer can that housekeeping missed and got to the thermostate to see it was set to cold. Calling downstairs, they informed me that because it had snowed that day the heat kicked on. Apparently once the heat kicks on it takes 2 days to turn off. I don't blame you if you read that last sentence twice. Now, its off season, the casino wasn't busy and it was a Wednesday night. I asked if i could be moved to another room. My Ceaser's resort front desk agent said no, suggested i open the window and offered me one of those crappy white box fans. My options were to scream at a teenager, or enjoy my stay. Btw, its a casino hotel. Those windows dont open more than a couple inches.

Partner

2/10

Poor

03 May 2026

Stephanie

The whole experience was poor. From checking in and the front desk clerk not saying hi. I got to my room and it smelled of smoke, the toilet didn't work and the AC wasn't cooling. I called maintenance to fix the toilet and AC. I left the room to go start gambling when I got a phone call saying that I needed to be \"removed\" from the room. I headed back to the check in desk and they moved me to another room where the AC didn't work again. I couldn't sleep because of how hot the room was. I wouldn't recommend this place.

2/10

Poor

03 May 2026

Patrick

Hello,
I recently stayed at the Lady Luck hotel and unfortunately, don't have a positive review.

The entire buildings AC was broken and it was incredibly hot in the room; even with the window open (4 inches) it was impossible to sleep.

Also, the elevators are horrible, and take an average time of 5-10 minutes! This place seemed to be operating in White Lotus survival mode honestly. I'd love for management to reach out and either refund my money or comp it. Sadly, nothing really sticks out as a positive about Lady Luck when Monarch is right across the street.

Partner

2/10

Poor

02 May 2026

Gerardo

Once arriving to our room, the AC units to the room was not working nor did the thermostat, we thought if we left the window open and raised the cool temperature it would be cold enough once we get back gambling. Sadly to our surprise, room was still hot and no AC running so demanded to speak to manager to get a room exchange.
Conclusion to story, got transferred to horseshoe hotel.

Partner

4/10

Poor

01 May 2026

Deborah

We stayed here a couple other times but this stay our room had no a/c which they mention to us when we checked in(after reading past reviews this has been a problem before on numerous occasions). They offered us a box fan which helped a little but was still uncomfortable all night. Next morning shower was Luke warm at best.

Partner

8/10

Excellent

26 Apr 2026

John

Casino wont about 3,000. So I had fucn. Great time

Self

8/10

Excellent

26 Apr 2026

Patrick

The room was clean, quiet. Didn't use the casino this time, winning at others.

Partner

2/10

Poor

26 Apr 2026

Spenser

Xheck in girl conplained about her job to another employee the whole time and gave us our room keys and didnt wven twll us the room number or qeite it down. It was weird.

8/10

Excellent

25 Apr 2026

Emily

The room was nice.
The cleaning staff pounded on the door hours before check out.
There was no one at the front desk to check in.

Friends_and_family Friends

8/10

Excellent

24 Apr 2026

Pedro

There's no pool, drinks are are to come by when playing slots but i continue to stay there

Friends

2/10

Poor

24 Apr 2026

Ivonne

The room was expensive wasn't worth it got there had to have house keeping changing one of the beds sheets,the room had a nasty smell into the bathroom they forgot someone's under garment hanging behind the door. Definitely bad experience for the price they should be able to afford to renew their hotel.

Partner

10/10

Exceptional

22 Apr 2026

Joe

Very nice stay

Family

10/10

Exceptional

21 Apr 2026

Dixie

Clean room!

Friends

2/10

Poor

20 Apr 2026

Genevieve

Maintenance man came to fix the air condition and left the filter and left the door open to the unit and also the window open but it didn’t really help The coffee pot was not working

Partner

10/10

Exceptional

20 Apr 2026

Jose

Overall excellent stay , staff very helpful

Family_with_children

10/10

Exceptional

20 Apr 2026

Graciela

Everything was excellent

6/10

Pleasant

19 Apr 2026

Mike

Our room was dirty. We have stayed there several times and never had an issue. Dirty towels still in the bathroom. Floors were nasty.

Family

8/10

Excellent

18 Apr 2026

Antwonette

Everything about the stay and property was just fine. Great all around.

Partner

10/10

Exceptional

13 Apr 2026

Jon

Good

Friends

4/10

Poor

13 Apr 2026

April

The rooms are clean but the property itself had some issues, the elevator broke and all guest had to use the stairs, 10 flights down. The casino games kept breaking and staff in the casino were difficult to find.

10/10

Exceptional

09 Apr 2026

Jerrylee

A great room and easy stay among many nice hotels i, the blackhawk casino area. Not a bad week for sure and the hotel was great with our dog

10/10

Exceptional

05 Apr 2026

Jediadiah

Amazing place the stay. Super nice staff. Beautiful and well kept rooms!

Family

2/10

Poor

04 Apr 2026

Elizabeth

I was very unhappy from when I arrived, the elevators were broken and we had to use the stairs to get to our hotel room. There was no one to check us into our room we had to use a system, then we were really trying to order food to our room and it was not easy at all through the app, and it took 2 hours to get our food and was 60 bucks just for one of the meals. When we went to check out it says the charges of resort fee and sales tax for 2 days and then added up to 112! I was very disappointed and wish I could get reimbursed with something but highly doubt that will happen, but I now know that I will not be returning to this hotel/casino ever again.

Partner

10/10

Exceptional

29 Mar 2026

Vanessa

The casino was great and the restaurants were wonderful. They say you can do pickup or delivery to the room but it was for members only and it wouldn't work

6/10

Pleasant

29 Mar 2026

Tyler

The room was hot all the time! Air conditioning did not work.

Family

4/10

Poor

29 Mar 2026

Stephanie

The rooms are very rundown. Our door was so tight that you had to push really hard to open and close it. The wallpaper was peeling in the bathroom. I grabbed a hand towel to dry my hands and long pieces of black hair fell out. Gross! Plan on walking all the way over to Horseshoe if you want coffee or food. They only have an expensive steak house and a taco stand at Lady Luck, and the hours they are open is minimal. The front desk is only open for a few hours a day, so not much help there. I know the last thing casinos want is for you to stay in your room, but I wasn’t expecting such a rundown room. Also, make sure you put the safety latch on because housekeeping begins knocking on doors around 8am on your check out day. I didn’t get to the door quick enough because I was still sleeping and they tried to come in. Thankfully we had our safety latch on. Check out isn’t until 11am so the fact that they start knocking around 8am was so bizarre and uncomfortable.

Partner

4/10

Poor

27 Mar 2026

Danya

First, there was no hot water the entire stay. I checked in around 6 PM and was told the boiler had been turned back on and I would get hot water soon. I waited until 2 AM—still no hot water. The next morning, there was still none. On top of that, the shower wouldn’t drain properly.
I called to speak to a manager, but he was not helpful and never followed up. I was unable to take a proper shower the entire weekend.
Housekeeping was also a major issue. I had my Do Not Disturb sign on, yet staff entered my room twice without knocking. I told them we were checking out the next day (we had to use Google Translate since they didn’t speak English), and they acknowledged it. Despite that, about an hour later, another housekeeping staff member tried to enter again while I was getting dressed. Thankfully, I had the safety chain on.
To be honest, the situation felt very uncomfortable and unprofessional.
The food at the restaurants was also underwhelming, and prices were extremely high (for example, $10 for a bottle of Fiji water).
On the last night, a group of about 10 people were partying loudly in a nearby room for over 2 hours. There was no response from security or management, despite the disturbance.
The rooms were somewhat clean, but overall, the experience was unacceptable for the price

Partner

10/10

Exceptional

23 Mar 2026

Karen

Last minute trip to Blackhawk. Lodging was great and affordable. Wonderful staff.

Family

8/10

Excellent

23 Mar 2026

Summer

Room wasn’t clean, bathroom was gross

Friends_and_family Family

2/10

Poor

22 Mar 2026

Billy

Find a better place

8/10

Excellent

22 Mar 2026

james

Great staff, given a room near elevator. Room clean!

2/10

Poor

21 Mar 2026

Danya

First off i had no hot water the whole time management wasnt the best with the situation and than the housekeeping is terrible they kept unlocking my door after I told them I was staying over. A guy barged in while I was trying to get dress

Partner

8/10

Excellent

21 Mar 2026

Michel

I enjoyed the hotel until it was time to check out. I asked for noon check out instead of 11 am. They wanted $11 or for the hour. Ridiculous. I waited for my party elsewhere which was inconvenient.
The maid service wasn’t done until 4 pm on my 1st day. This was poor customer service. An opportunity to make some change.
I didn’t care for the casino. Table stakes were $15, $25. Fewer people and tons of Machines. I had fun at other casinos.

Friends_and_family Family

6/10

Pleasant

20 Mar 2026

Krystal

The beds are uncomfortable and pillows are flat

8/10

Excellent

18 Mar 2026

Patrick

Our room was missing the blow dryer otherwise fine, quiet.

Partner

8/10

Excellent

17 Mar 2026

LAVADA

Older hotel, but still nice. Bare necessities but the price is right. Great location. We had fun!

10/10

Exceptional

15 Mar 2026

Glenda

clean room, however, the tub is tall for a person with ADA needs.

Family

8/10

Excellent

12 Mar 2026

Pam

Restaurants were very expensive with below average food. Because of a week day visit many restaurants and attractions were closed. We won a free dinner at Ballys only to find the restaurant was closed. Doubtful we'll ever return.

Partner

10/10

Exceptional

07 Mar 2026

Joanne

No hot tub business friendly and staff qas goid

Partner

8/10

Excellent

07 Mar 2026

Breana

Would be nice if they offered a spa of some sort .