Name: Horseshoe Black Hawk- A Caesars Destination
Address: 401 Main St., Black Hawk, 80422, US

10/10

Exceptional

13 Jul 2026

Debra

was a great stay

Partner

8/10

Excellent

05 Jul 2026

catalina

The hotel charges a resort fee on top of your hotel bill. I booked with Hotel .com and got one price the hotel added additional fees

Business

6/10

Pleasant

03 Jul 2026

Dana

No housekeeping all weekend. Had to call and ask for extra towels twice.

Partner

6/10

Pleasant

03 Jul 2026

Jimmie

Everything was great except the shower was terrible no water pressure and no hot water room 820

Partner

10/10

Exceptional

02 Jul 2026

Jose A

Every thing was great

10/10

Exceptional

02 Jul 2026

Monika

It was a great experience 👍

Partner

8/10

Excellent

28 Jun 2026

jerry

it was very good

8/10

Excellent

27 Jun 2026

Beth

We enjoyed our stay and we WOULD choose the hotel again...but - When we got there we were told we couldn't check in until 5:00 pm because housekeeping was behind and truck just got there with clean sheets. That was a new one. Our room only had 2 hangers, when I tried to call for more, I couldn't get anyone to answer, I guess they were still folding sheets. I did find a housekeeping manager in the hall and asked for more - \"this room has 6 so I can give you 2 of theirs\" they most have a hanger shortage. It wasn't an issue for us but they do not do any housekeeping unless you request it during your visit. I only found this out after asking the front desk for a do not disturb door hanger, because again no one answered the phone. I did have another guest tell me when they do answer the phone you are talking to someone NOT at the property, if they can't answer you they transfer you to the property but that guest didn't get anyone to pick up either. The hotel and location worked great for us exploring Idaho Springs and surrounding areas, just a few different experiences that I will expect for future stays.

Partner

6/10

Pleasant

26 Jun 2026

Gary

OK stay. Broken coffee maker. Only two towels for a three-night stay.

Self

4/10

Poor

26 Jun 2026

Kharman

Black Hawk is okay if all you want to do is gamble and eat a decent burger. The issue I had was the hotel bathroom at the Horseshoe. The morning after I slept there (Room 645), I was in the shower and noticed that the granite/stone seat had cracks in the top. I looked closer and the cracks had red stained in them. It looked like someone fell in the shower and bled out.

10/10

Exceptional

23 Jun 2026

Linda

The hotel was great. Only complaint was the ice machine was out of order--but I was able to go up one floor and use that ice machine.

Partner

10/10

Exceptional

20 Jun 2026

Richard

I definitely enjoyed my stsy

Self

8/10

Excellent

18 Jun 2026

Judy

The hotel was nice. I arrived at the hotel 2 hrs early, but the staff wouldn’t even offer for me to check in early. Room was clean and bed was comfortable.

Friends

8/10

Excellent

14 Jun 2026

Floyd

No microwaves & they won’t heat up food in in-house restaurant where U bought your meal, thoughtless

8/10

Excellent

13 Jun 2026

WIlliam

Beautiful casino floor! Easy to unload bags from parking garage up to floor via elevator!

Partner

6/10

Pleasant

06 Jun 2026

Joseph

There was no check in from housekeeping to see if I needed anything. I ran out of the water. I would have liked to have more of that. The wallpaper was peeling off the wall. The vending machine on my floor was hard to use. I don't like the fact you have to pay 2.00 to take your food to the room. My trash was overflowing and since no housekeeping, it just built up. Now I did like my room on the top floor. The casino, even though I lost all my money that I use for gambling, it was nice. The atmosphere was great and having TV's on was great. The staff at check in was great. The food was good, but expensive.

Self

10/10

Exceptional

06 Jun 2026

Elaine

All good

Family

10/10

Exceptional

05 Jun 2026

Guy

Great rates

I would recommend a breakfast available....

Family

10/10

Exceptional

04 Jun 2026

Tinelie

I liked all

8/10

Excellent

28 May 2026

Jacqueline

very happy with our stay

Family

10/10

Exceptional

22 May 2026

Sandy

Our room was excellent and the casino was nice. The restaurant Brew Brothers was awesome!!

Partner

10/10

Exceptional

22 May 2026

Adrienne

The bed was super comfortable, as well as the sheets and blankets

Partner

8/10

Excellent

21 May 2026

gustavo

Hotel was more empty than full and tried checking in early (noon), but they wanted to charge extra $25. Why is check in at 4pm, but out by 11am? Not even 24 hrs stay and checking in at noon requires an extra charge??

Partner

8/10

Excellent

16 May 2026

Alex

It was very good

Partner

2/10

Poor

15 May 2026

sabino

Was charged three times for a two night stay not happy

Partner

8/10

Excellent

14 May 2026

Taylor

Spacious room, average interior condition. Parking was easy and there were lots of spots.

Partner

6/10

Pleasant

11 May 2026

Nicole

Okay casino. We like to play blackjack so we go elsewhere.

10/10

Exceptional

04 May 2026

Jeffrey

The young lady at the check in desk was very welcoming and helpful. The bartenders are all very courteous and the service is great. It's a nice property and easy to get around. You can walk to several other casinos if you want a change of pace but this one is big and has everything you need. You can walk to Lady Luck Casino without going outside if you want to see more gaming options.
There is only one desk chair to sit on in the room so you don't really hang out in there but the beds are clean and comfortable. The TV is good quality. Be nice to have more than four hangers in the closet but no big deal. There is a fridge, microwave, and Keurig with 2 free cups in the room. Two free bottle of water too, you can easily get more at the bars. It's a Caesar's property so bring your rewards card.
The food at Brews Brothers is great for casual dining. The free wifi has good signal strength. The free parking garage had plenty of room, it was easy to park close to the elevator entrance.

Partner

4/10

Poor

01 May 2026

Audrey

The electricity kept going off

Partner

6/10

Pleasant

30 Apr 2026

Robert

Floor 5 VERY loud in the early morning hours. Mattress extremely lumpy. Constant smell of burning insulation

Self

8/10

Excellent

26 Apr 2026

Carlene

Our dinner was very good, drinks were very good; however, checkin was a bit of a snag. We were given a room, but it was occupied. Had to return to the lobby to get a new room and was no longer connected to our other room.

Friends_and_family Family

8/10

Excellent

24 Apr 2026

Antonio

The sink was plugged slow draining, we were told they would fix it in the morning after we left.

Partner

10/10

Exceptional

23 Apr 2026

Melanie

The front desk was very helpful in making sure we got the room we wanted. The room was clean and staff were very friendly. Very affordable and great accommodations!

Family

10/10

Exceptional

22 Apr 2026

Lauren

Parking was safe and there was easy access to the elevator. Room was clean and comfortable.

Family

6/10

Pleasant

19 Apr 2026

Rachel

Yes

Friends_and_family Family

10/10

Exceptional

18 Apr 2026

Angel

Clean, quiet, and really friendly staff!

6/10

Pleasant

13 Apr 2026

Debra

Shower dripped constantly. The window was open and the turn knob was broken, we had to take both of us to get the window closed. There was no handle on the inside of the bathroom door. No microwave in the room. No water pressure in the shower, kinda just dribbled out.

Family

10/10

Exceptional

10 Apr 2026

Toby

Property was clean and comfortable. Connected to Lady Luck so we walked through the building getting to enjoy both casinos without stepping outside. We did venture across the street to Monarch as well. Very convenient and accessible. Only negative was that on the restaurant they charge $3 if you order to go

Partner

8/10

Excellent

09 Apr 2026

James

Staff was very friendly. Beds were hard and a bit uncomfortable.

Partner

10/10

Exceptional

07 Apr 2026

Morgan

Clean room, awesome view

4/10

Poor

07 Apr 2026

Libby

There was no hair dryer in the room. I called the front desk and they told me they didn’t have one but housekeeping did but they wouldn’t be there until 9:30AM. We had to be somewhere by 9, but when we opened the door to leave at 8:30 housekeepers were already cleaning rooms down the hall. Also there were 3 of us in the room and they only gave us 2 towels.

Friends

10/10

Exceptional

05 Apr 2026

Gregory

Good room for the price, casino was good too

10/10

Exceptional

04 Apr 2026

MARTHA

Very clean rooms, quiet and friendly staff.

Partner

6/10

Pleasant

02 Apr 2026

Yabune

Staff a bit indifferent

Friends_and_family Friends

10/10

Exceptional

31 Mar 2026

JOSEPH

Yes

4/10

Poor

28 Mar 2026

Michael

If you book through Expedia they either put you by the loud elevators, or a half a mile walk to your room at the far end of the hotel. The price was outrageous for the stay we experienced

Partner

6/10

Pleasant

27 Mar 2026

Cheryl

Hotel was nice and clean. Room was comfortable. Only complaint is when you show up 20 minutes early after driving 2.5 hours to be told it will be an additional $11 to check in early even though he did say they had rooms available. Kind of silly in my opinion so we sat in the lobby and waited 20 minutes, then got up and checked in. I would rather put the $11 in a slot machine.

Partner

10/10

Exceptional

24 Mar 2026

david

Clean comfortable affordable rooms with friendly staff

10/10

Exceptional

24 Mar 2026

amber

Everything was great!

Friends_and_family Family

8/10

Excellent

22 Mar 2026

Michael

It’s kind of gone downhill a little. Room had some very noticeable repairs to previous damage that needed done. Housekeeping could definitely do a little better job cleaning as a surface cleaning in areas comes through.

Family

4/10

Poor

20 Mar 2026

Shirelle

It was a nice room the only thing I didn't like was the fire alarm going off in the night and having to go all the way down upstairs and wait by the bus stop just to come to find out that it was 8th floor not 6th floor so I could've stayed in my room the entire time.. it was loud and cold and annoying and then nobody even told us what you do I feel like they need to be more on top of it if they have fire like that they need to walk to each room and tell them they need to leave the floor that just let the fire alarm to it

Pet

8/10

Excellent

19 Mar 2026

William

Nice hotel when traveling with Dogs. There are restrictions on dogs in the Casino (Can't walk floor, stroller is ok for small dogs or service animals) or restaurants. King Suite Room was clean, modern and up to date with a safe and refrigerator. Lower rating for food options and quality of food which was not great.

6/10

Pleasant

18 Mar 2026

Tom

No

10/10

Exceptional

17 Mar 2026

John

Was good

Friends_and_family Family

10/10

Exceptional

17 Mar 2026

Tyreek

Great

Self

10/10

Exceptional

16 Mar 2026

Federico

Great area. Great room. Only downside was the A/C didn’t work. It was very hot in the room.

10/10

Exceptional

15 Mar 2026

Kali

Clean rooms easy check in, pet friendly.

Partner

2/10

Poor

14 Mar 2026

Verified traveler

Outdated, zero amenities, excruciating hard mattress, car alarms and hirns going off all night.

Partner

10/10

Exceptional

14 Mar 2026

jose

Nice

Family

10/10

Exceptional

08 Mar 2026

James

Great Stay. Will be back again

Partner

10/10

Exceptional

07 Mar 2026

Christopher

Clean room

Partner

10/10

Exceptional

07 Mar 2026

Kendall

everything went great

4/10

Poor

06 Mar 2026

Steven

The a/c didn’t work and it was 78 degrees in the room and therefore couldn’t sleep. We were told they either only have a/c or heat, not both at the same time

Family

2/10

Poor

04 Mar 2026

ARYAN

This place is disgusting! I couldn’t believe how dirty the rooms are. It’s an absolute nightmare. Go anywhere else but here if you want to have a decent room that has working AC and is clean!!

Partner

4/10

Poor

01 Mar 2026

Amanda

We were so disappointed about our entire stay. Take this as feedback for change. You definitely lost a customer and all that travel with us. Valet took quite some time to take our vehicle. Waited to check in while 2 staff members hung out, chatted with each other and did not greet me. \"Oh, sorry we didn't see you\" as I was the only person standing there. A 3rd employee finishes up her check in and immediately greets me. Charged $10 for a 30 minute early check in after being ignored. Great customer service, enjoy your additional $10 because that in the end will cost you hundreds by losing customers. Room was so incredibly hot, invest in air conditioning and resist the urge to be cheap. Very minimal room, not worth the $200 a night. Went to the steak house and had dinner with a very friendly mouse. He was way to comfortable around people to be an isolated incident. Manager made some comps on the food bill which was the least he could do being as we weren't interested in finishing our meal after the vidoes we took. Slept terrible since the room was so hot and the pillows were just air. Stopped at the Starbucks downstairs and waited in line for a good 20 minutes while they made a few drinks but didn't take a single order from the line of 8 people so walked away from that disaster. Your hotel needs to try harder to do better.

4/10

Poor

01 Mar 2026

Gianna

Room was very dirty. Stained bedding, left over trash from the previous people who were there, and the bathroom counter was very dirty.

8/10

Excellent

22 Feb 2026

Rudolph

Room was clean and stocked. Good climate control. I thought the food at Brew Brothers was excellent.

Self

4/10

Poor

19 Feb 2026

Amy

The vents in the room 2 inches of dust hanging out of the so we shut the furnace off so we wouldn’t have to breath it in. The bed was hard as a rock along with the pillows.

4/10

Poor

18 Feb 2026

clyde

Horrible service ..Stayed 5 nights took two requests to get room serviced on 3rd night since trash was overflowing and no toilet paper. When they finally did service the room they never left any toilet paper! Had to make a trip down to raise hell at front desk. This property DOES NOT have air conditioning..they'll bring you a fan! Good hyou

Friends_and_family Family

10/10

Exceptional

18 Feb 2026

Hemen

Great experience

2/10

Poor

17 Feb 2026

Emily

We paid for a room at the Horseshoe but got put in the Lady Luck side. So we want to know if we overpaid for our room. Our hotel room was 85 degrees and the air didn’t work. We called to let the front desk know and they wanted to sent maintenance but we have a dog so we waited to see if it got better. It did not and no one answered when we tried called again. It was super disappointing stay and we love bringing our dog but we probably won’t again so we don’t have to stay here

10/10

Exceptional

16 Feb 2026

Janice

Yes

Friends_and_family Family

8/10

Excellent

15 Feb 2026

Taylor

Staff was friendly, the bathroom was dirty though.

Leisure Family

10/10

Exceptional

14 Feb 2026

Neumann

Great room great service

Leisure Partner

4/10

Poor

12 Feb 2026

Jaime

Staff support lacking. Paid for late check out was woken up by housekeeping three times even with (do not disturb) sign on door. No microwave in Jr Suite, check lady was also rude and not friendly. Not staying there even if offered a free room or refund.

Leisure Family

2/10

Poor

12 Feb 2026

Ishani

Room was too warm and AC was broken

Leisure

2/10

Poor

11 Feb 2026

Katie

This text box isn’t big enough to give all the information on what was terrible.

10/10

Exceptional

10 Feb 2026

Kristel

Easy check in and out. Clean and quiet rooms

Leisure Family

6/10

Pleasant

09 Feb 2026

Madhuri Krishnamurthy

The room was clean, well-kept but the Heater was so high - it was stuffy. We could not sleep all night. Though we opened the windows turned off the heater altogether - our room had 0 ventilation.

Business_and_leisure Partner

10/10

Exceptional

06 Feb 2026

Jennifer

Great rooms good space clean

Friends_and_family Friends

8/10

Excellent

05 Feb 2026

Rick

Yes to all my bed was a little too hard like sleeping on a board

Partner

10/10

Exceptional

04 Feb 2026

Christopher

A

6/10

Pleasant

03 Feb 2026

Gary

The Casino and our room was so hot. We had to leave the door cracked in the suite and the window open in the regular room. This is in winter and the outside temp was like 29F but inside it must have been 90 degrees! Please fix the AC/heating system.

Leisure Partner

4/10

Poor

29 Jan 2026

Dezirea

They aren’t really clean they don’t offer refunds pictures don’t match it’s giving high prices motel like I hated it everything wear socks while walking I gambled all night so I didn’t have to sleep in the room I can’t explain it heavy on the do not stay here

Leisure Partner

8/10

Excellent

26 Jan 2026

Randal

Room was decent, staff was very friendly and helpful. Shower had OK pressure, but took a while. And had to let the front desk know our sink was cracked. From friends in another room, sounds like they might have a few of those.

Self

10/10

Exceptional

26 Jan 2026

Sam

staff helpful, polite and friendly

Leisure Self

4/10

Poor

24 Jan 2026

Adnery

The room was 78 degrees and the air conditioning doe not work in thw winter time. We were told its a one pipe system. Meaning tou can only have hearlt or cold. Not sure what that means. We were iffered a fan and rudely told to open the window. So we slept with the window open and woke uo with sore thoats each night. Also there is some kind of electrical problem. The hall and bathroom likes would come in and off all day and night. They went out when i showered snd i had to wake my husband to get him to turn them back on. There is no room service. You must ask for your trash to be dumped, soap.and toilet paper as they do not check the room daily. The bed sheets, well im not sure what that was. A whole bunch of flat sheets yhat do not stay on the bed. The ice machine was turned off so thete was no ice. I think the worst part was being told weel there is no AC and basically we should have known and you could tell the answer they gave was something they said all night. We will not stay there again.

Leisure Friends

6/10

Pleasant

23 Jan 2026

Edwin

We were on the 6th floor 627 and the elevator could be heard all night and the people were noisy n loud

Leisure Partner

10/10

Exceptional

23 Jan 2026

Susan

Bed was comfy, room and restroom were clean. Hotel is over all nice.

Leisure

2/10

Poor

23 Jan 2026

Joshua

I left my suit in the closet and somehow it was not located. Staff was not helpful. Every other hotel I have ever stayed has located my items by the following night, with a much more helpful staff.

Business_and_leisure Partner

10/10

Exceptional

17 Jan 2026

Chris

Clean room, friendly service

10/10

Exceptional

16 Jan 2026

William

Courteous staff. Big shower

Leisure Friends

6/10

Pleasant

15 Jan 2026

Maria

Yes

6/10

Pleasant

12 Jan 2026

danny

The room had a few issues that i had to get resolved and let the staff know about at check out. Just didnt want to get charged for any

Friends_and_family Friends

8/10

Excellent

12 Jan 2026

Lisa

Clean room nice size nice bathroom. It was extremely hot and the beds are a little hard but we will stay there again

Leisure Partner

6/10

Pleasant

11 Jan 2026

Shawn

Room appeared great but sleep was rough due to poor pillows and mattress, and the inability to adjust temperature to our selected temperature. Overall we enjoyed our time at the Horseshoe.

6/10

Pleasant

11 Jan 2026

William

Love the horseshoe Casino. Hotel is definitely in need of a major renovation however the staff were friendly and helpful.

Business_and_leisure Friends

10/10

Exceptional

10 Jan 2026

Michelle

Quiet, clean, great bed

Leisure Self

8/10

Excellent

09 Jan 2026

Michele

My only issue was the in room air conditioner, did not work so it was very hot in the room. Thankfully we were able to open windows otherwise it would have been to terrible for sleeping.

Friends_and_family Family

6/10

Pleasant

09 Jan 2026

Elizabeth

Not very friendly

Leisure