Name: Ameristar Casino Resort Spa Black Hawk
Address: 111 Richman St, Black Hawk, 80422, US

10/10

Exceptional

30 Jul 2026

Russell

Roof-top pool was spectacular!

8/10

Excellent

30 Jul 2026

Elizabeth

The hotel is a little rundown but very clean-and I have to say the staff has improved 110%-everyone was lovely and helpful. The hotel is also very quiet which I appreciate and the rooftop pool and hot tub are the best!!

10/10

Exceptional

30 Jul 2026

Shannon

I was so pleased with the value of this stay! We had a deluxe king room which was clean, spacious, and comfortable. No microwave but not a big deal for us. The pool and hot tubs are top notch. Everyone was helpful. We ate at the Fireside Kitchen and Timberline Grill, both were good. Parking was easy. Casino was very fun. Looking forward to our next stay.

10/10

Exceptional

30 Jul 2026

Venesha

The rooms are beautiful and clean. The beds are one of the best I've ever slept it was like being wrapped in a cloud you don't want to leave. The bathroom was very nice. Would definitely stay there again it was worth every penny

10/10

Exceptional

29 Jul 2026

Robin

Very nice facility

10/10

Exceptional

28 Jul 2026

Antonio

This is my second visit and everything is excellent in the rooms, very relaxing.

10/10

Exceptional

28 Jul 2026

Patricia

Have stayed at property a couple of times in winter and summer. Great atmosphere. Will definitely stay again .

10/10

Exceptional

28 Jul 2026

Denise

Great food, great pool and casinos were paying.

8/10

Excellent

27 Jul 2026

Sandi

Overall experience was good. Our main complaint would be that there was only 1 packet of caffeinated and 1 packet of decaffeinated coffee and none for the second night’s stay. Compared to other hotels, this was pretty skimpy.

10/10

Exceptional

26 Jul 2026

Amiee

Loved this hotel.

10/10

Exceptional

26 Jul 2026

Joseph

It was fantastic the property was nice parking was easy the views were great would stay again

10/10

Exceptional

26 Jul 2026

Clinton

Pool is fantastic and I always seem to leave with more money than I came with

10/10

Exceptional

26 Jul 2026

Keely

Best place to stay in black hawk

10/10

Exceptional

25 Jul 2026

Betty

We love vacationing here.

10/10

Exceptional

25 Jul 2026

Loretta

Very nice place, the pool was nice, the hot tub was so nice. The rooms were very clean. The bathroom was so big and very nice. Just a very enjoyable place to stay. I will be back.

10/10

Exceptional

25 Jul 2026

George

Great rooms. Awesome pool and outdoor hot tub. Our third time here on our way to Utah and always stay here. Excellent restaurants. Easy access to casino, if that's your thing.

8/10

Excellent

25 Jul 2026

Joshua

Fun

10/10

Exceptional

25 Jul 2026

iris

Excellent

6/10

Pleasant

25 Jul 2026

Richard

The thing I don't like is that the rooms are over rated for the price of the stay.
The buffet is just ok and definitely not worth the price they charge.
Over all way to expensive for lodging the gambling is what it is.

8/10

Excellent

24 Jul 2026

Rex

Overall we had a wonderful time on our vacation. Unfortunately the moment we stepped foot into Ameristar we had road bumps. The parking garage and elevators were very dirty with trash everywhere. When we went to go check in they only had one staff member to assist. When we asked to check in they said it would be an early check in of $25 it was 1:50pm. But if we waited until 2pm it would be no charge. When we finally did check in they said we had to pay the full balance of our stay. Even with showing them my booking and that it had been paid in advance. We had to pay again. Thankful after a few minutes with a team member from Orbitz they got a hold of the Hotel and had the charges reversed.
The room was beautiful with some amazing views. Had a few issues with minor things with the room but housekeeping was able to resolve them each time.
Blackhawk is very laid back go with the flow, nothing happens quickly. So if you are looking for a slow pace vacation go.
Overall we will be back to stay at Blackhawk.
Thanks again to Orbitz for resolving the hotel issue so quickly and professionally. We will be booking our next trip through Orbitz.

4/10

Poor

24 Jul 2026

Brad

The parking garage was very dirty and needs a serious pressure washing. The room was nice enough. The biggest reason for the two star rating is they put my wife and I on a floor for people traveling with pets. We had no pets with us on this trip and hotel staff didn't mention the floor they put us on was for pets. We had to listen to a dog barking from 12:30am to 3:00am. I called the front desk they did nothing about the barking dog.

Casino staff was great very friendly and fun.

6/10

Pleasant

24 Jul 2026

Zachary

The pool was so so breakfast was good

10/10

Exceptional

23 Jul 2026

Lydia

The stay at AMERISTAR was 10 stars always clean everything works swimming pool and hot tub was amazing restaurants are excellent very friendly staff we went for our anniversary and they took care of us we will be going again

10/10

Exceptional

23 Jul 2026

Dan

Room is excellent. Double sink in bathroom. Plenty of room. Table and 2 chairs and comfortable chair with ottoman. Check in by pulling into the Valet area - it’s complementary.

10/10

Exceptional

22 Jul 2026

Sean

Excellent place to stay. The rooms are dated and could use some help. Headboards were peeling and the cabinet door fell off. Otherwise, everything else was excellent!

6/10

Pleasant

21 Jul 2026

Winnie

Not enough reps at check in resulting in long check in lines. Room was super dusty. Glass tabletop, telephones, horribly duster closet doors and hallway walls. I felt dirty when I left this room. I won't stay there again. Yuck!

Partner

8/10

Excellent

20 Jul 2026

Donald -Twyla

The manager wasn’t helpful due to the room service was terrible. We had asked for room service from day one of our stay and no one assist us with clean towels, clean sheets and shower gel because this expensive hotel was out…we asked everyday of your 4 days. The 10 years of staying at this hotel will never stay again due to housekeeping room service.

Family

10/10

Exceptional

20 Jul 2026

Nephtali

Todo muy bien no medication nada mad

Friends_and_family Family

6/10

Pleasant

20 Jul 2026

Janice

Nice hotel casino, Decent restaurants. Housekeeping could be better. Apparently you have to request service which we did and still had to stop housekeeping staff in the hallway for fresh towels and other amenities.

Family

10/10

Exceptional

19 Jul 2026

Lois

It was amazing all the way around

Family

10/10

Exceptional

19 Jul 2026

John

Easy access, covered parking, good selection of places to eat. Lots of fun games and the staff was very friendly.

Partner

6/10

Pleasant

19 Jul 2026

Gustavo

We asked for the tub in the room to be fixed it was not working properly and wanted to use the tub. This was our way of choosing a room is making sure it had a tub! We asked staff said we would send someone and no one ever came to fix it. Very disappointed

6/10

Pleasant

18 Jul 2026

Gail

Over all it was a fun time for us because, we choose not to let the disappointments decide our joy.
The pool, hot tubs & exercise room were very clean and bright!
The Staff were friendly. The Fireside Resturaunt, eggs benedict delicious, however the cappachino was week and the cup was grimmy.
As a senior, I personally did not like the dim lighting throughout the entire Hotel. It makes me feel like im in a cage.
The 1st nights room looked liked someone had been sleeping on the covers and not so clean. one mattress, sunk in the center because the platform was broken, and made a loud clacking noise everytime you adjusted your body. This woke me up all nt. My mattress sides were so worn down my body would twist when I slept. It was a horrible 1st night! (2 stars)
I still believe the manager should have comped our room for that night or offererd us something of equal measure, for our inconvenience, of having to pack up and move our belongings to change rooms on our vacation time!
The next 2 nts. were as expected, comfortable mattresses and able to get a good night rest, in a clean room!. (4 stars)
Gum stuck on a pic in the hallway never got cleand off.
Guest can be disgusting and disrespectful at times to so don't be that. The employees work hard to keep us comfortable.
It is how the Hotel Managers
Decide to compensate us for bad experiances, due, to Hotel neglect & inconveniences to the guest, that make the difference in how we view, and write reviews about our stays.

Family

10/10

Exceptional

18 Jul 2026

Melody

This was an excellent choice in Blackhawk and one of few family friendly places.

Family_with_children

2/10

Poor

18 Jul 2026

David

The ameristar has refunded me my 1 night stay and they are saying I need to go threw the third party to get my money back?

Family_with_children

10/10

Exceptional

17 Jul 2026

Kenneth

Love Ameristar, always clean Avery welcoming.

Friends_and_family Family

8/10

Excellent

15 Jul 2026

Michael

I didn't like that housekeeping will not clean your room, make the beds or replace room with clean frssh towels. If you stay 2 nights, don't expect housekeeping to clean your room.

Family

10/10

Exceptional

15 Jul 2026

Dustin

Nice casino, excellent rooftop, pool and hot tubs, including outdoor hot tub area with fire pits on the rooftop. Rooms were great and the restaurants serve excellent food.

Family

10/10

Exceptional

15 Jul 2026

Joan

Very nice, didn’t feel like I was at a casino

Family

10/10

Exceptional

14 Jul 2026

Franchesca

Absolutely loved this hotel !!

Partner

10/10

Exceptional

13 Jul 2026

Elizabeth

Clean and well kept property and room. Beds were comfortable, nice bedding, good soaking tub and a nice shower. I used the iron and ironing board which worked great. Hair dryer worked. We ate breakfast at the Kitchen Grill, nice selection on menu. We had a light dinner at the ramen place. It was an enjoyable and relaxing stay.

Partner

10/10

Exceptional

13 Jul 2026

Martha

Clean room really pretty bathroom

Partner

10/10

Exceptional

13 Jul 2026

jeff

No complaints.

Partner

10/10

Exceptional

13 Jul 2026

Becky

Very clean & nice staff

Partner

6/10

Pleasant

12 Jul 2026

LaDonna

House keeping needs to step up their game!

Partner

10/10

Exceptional

12 Jul 2026

mark

Very friendly and helpful staff, room was spotless. Comfortable quality beds

Friends

2/10

Poor

12 Jul 2026

gregory

Na

Partner

6/10

Pleasant

12 Jul 2026

George

The drapes and bed spread were dirty only one of the two sinks worked

Checking out the MANAGER WAS RUDE I PAID JUST LIKE EVERYONE ELSE I WAS NEXT IN LINE AND SHE SAID EXCUSE ME I HAVE TO TAKE CARE OF THE COUPLE THAT WAS STANDING BEHIND ME
AND THE STAFF JUST CAME ACROSS LIKE THEY JUST DIDN’t WANT TO BE there
Won’t be back

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Candi

Very nice place to stay

Friends

4/10

Poor

12 Jul 2026

DAVE

Room wasn't ready at our 5pm arrival. Had to wait 1 hour. Parking garage is a maze with very poor (or No) signage. Starbucks barista didn't know much about coffee. Better places to stay in Black Hawk than Ameristar.

Partner

8/10

Excellent

12 Jul 2026

deborah

Good place - only thing negative - no gift shop- no real good snacks available very minimal

Self

10/10

Exceptional

10 Jul 2026

Darrell

Friendly staff

Friends

10/10

Exceptional

10 Jul 2026

Mary

Clean

Friends

10/10

Exceptional

09 Jul 2026

Ryan

Everything was clean, neat, accessible, and most of all, quiet and composed. We had a very relaxing time.

Family

10/10

Exceptional

09 Jul 2026

Tamareica

Great staff, location, and food.

Family_with_children

10/10

Exceptional

08 Jul 2026

craig

The best place in blk hawk

Partner

10/10

Exceptional

08 Jul 2026

Matthew

great time and the kiddo loves the pool

8/10

Excellent

08 Jul 2026

Joseph

The rooms were very nice but the bed was a bit hard for us. Half the elevators were not working so there was always a long wait with a crowded elevator and we were on the 27th floor. The restaurants were average but very expensive with not so great service. We had to change rooms due to the A/C not working but they gladly moved us. Overall it’s a nice hotel well laid out and equipped rooms. There is one very important note that families should be very aware of and it’s that people absolutely speed through the parking deck at crazy speeds. We almost got hit multiple time by people driving at stupid speeds with no security or enforcement of safety. Overall I would stay here again but not before trying some of the other options. It might be good for me to note we didn’t gamble so we were there just for the accommodations and the convenience of the restaurants being inside the hotel.

Family

10/10

Exceptional

07 Jul 2026

Amy J

Beautiful hotel, and rooms!

Partner

8/10

Excellent

07 Jul 2026

Tilly

Staying at the Ameristar was very nice. Our room was large, very comfortable and felt like a real treat.

Family

10/10

Exceptional

06 Jul 2026

JESSICA

Great experience. Hotel staff was very friendly, rooms were clean and beds very comfortable. Would definitely stay here again.

Family

10/10

Exceptional

05 Jul 2026

Jada

Oh my goodness, everything was lovely! We went for my partner’s birthday and had the best time. The room was fantastic with a gorgeous view! We also love that we got to pick our room floor with the package we had. Super convenient to have a casino right downstairs and be able to walk to other casinos nearby. Having late night restaurants was a HUGE plus. 10/10 experience. We will absolutely be back soon!

Partner

10/10

Exceptional

05 Jul 2026

Marcos

Everything nice beautiful

Partner

10/10

Exceptional

05 Jul 2026

Michael

I would definitely recommend..

Partner

10/10

Exceptional

05 Jul 2026

Cornel

Best place to stay while in Blackhawk! Spacious rooms, very clean, great amenities, huge pool, two hot tubs, one indoor, one outdoor!

Partner

6/10

Pleasant

05 Jul 2026

Cynthia

The mattress was the most uncomfortable I've encountered in a 4 star hotel you could feel the springs and there was a big dip in it..the bed itself was very rickety. The toilet sounded broken when you flushed. The food in all the restaurants was mediocre. We had big hopes as this was the first getaway my husband and I have been able to do since 2019. We wont be back to stay.

Partner

6/10

Pleasant

05 Jul 2026

John

Kind of pricey for the room, but we wanted to spend the 4th of July in Blackhawk thinking there would be more going on up there. Fireworks were canceled. Anyway, the room wasn't so clean. There were crumbs in the corner were you can see it was missed a few times not being vacuumed. The room coffee was not that great. There were 2 of us, but one regular pack of coffee. There was a couple things left on the bathroom counter from the last guests, small cuts in the lamp shade, it looks like someone kicked the room fridge. There was a big dent the fridge door and stains on the wall. The beds were nice, but the rest of the room was mid at best. Motel 6 vibes

Partner

2/10

Poor

04 Jul 2026

Dana

Buyer beware! Paid for extra protection and the day of the stay I couldn't find my purse and I was told I couldn't check in without my license and visa which were in my purse.

I called Expedia and Ameristar and each of them blamed the other. I see this as Expedia's chance to do the right thing. They didn’t. I got the same response for both emails I sent. Been using Expedia for everything. Very disappointed. I am not using Expedia again. If you choose to, know the extra protection doesn't cover ANY real situation.

I did not get to stay and I wasn't heard. Never had a problem with a trip until now. Sadly when I needed a refund or another night even, they did nothing.

10/10

Exceptional

01 Jul 2026

Richard

We just really liked the atmosphere.

Partner

6/10

Pleasant

01 Jul 2026

Camron

We had a broken bed....box springs were cracked and one side of the bed sunk down excessively where it was broken. We didn't notice it until late the first night. We reported it first thing the next morning. They said they'd look at it and take care of it. Later that afternoon, we asked about it again, same response. They never fixed it. If they didn't have spares, it would have taken them 10 minutes to swap one from another unoccupied room (and it seemed they were far from full).

Waitstaff in the Fireside Kitchen had a don't really care attitude.

Facilities, in generate, were great. The pool was spectacular.

8/10

Excellent

30 Jun 2026

John

This was an all around great place to stay, eat, and gamble. But there was one thing that we were disappointed in. They show the pool and hot tub only for adults after 7pm. We went there close to 9:30pm and there were still 8 very young kids in the pools.

Partner

8/10

Excellent

30 Jun 2026

Thomas

We stayed 4 nights ask for clean towels never got them, no house keeping what so ever. You have to ask it didn’t matter would not recommend this place for that reason

10/10

Exceptional

30 Jun 2026

Byron

Very helpful checking in. So easy
Staff was was helpful for finding a restaurant

Partner

10/10

Exceptional

30 Jun 2026

Salena

Amazing stay, everything was great

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Michael

The rooftop pool, hot tubs and fire pits are unmatched in Colorado. 10/10 would recommend

Partner

10/10

Exceptional

29 Jun 2026

Stacey

We love this hotel and we always stay here when in Blackhawk. The staff is always so friendly and helpful and the hotel and casino are clean and welcoming. Vincent at the front desk was very friendly, helpful, and accommodating on this trip!

Partner

10/10

Exceptional

29 Jun 2026

Douglas

yes

Partner

4/10

Poor

28 Jun 2026

Jessica

Ameristar has gone downhill over the past two years. I started staying at this casino resort in 2024. At that time, the staff in the hotel and on the casino floor were lovely. However, every subsequent visit has been worse than the last.

Let’s start with check in. The line is incredibly long. People are waiting. The staff is meandering and, quite literally, checking to see if there’s anyone with a better player’s card tier status to help. Not because they were in line, mind you. Just staring at an empty “more important people with money” line hoping that someone more important would roll through.

Then, there’s housekeeping/guest services. I called and asked for a couple of bottles of water. They eventually brought me six. One for every hour I had to wait for them to bring me water.

And don’t get me started on the casino floor. The games are poor and overpriced. The dealers are either incompetent or so uncontrollably unhappy with their jobs they’ll stand at the table and whine about it. They don’t do any crowd control. This weekend there were so many drunk, rowdy, inappropriate young men and casino staff doing nothing about it. I was genuinely concerned I was going to walk around a corner to something unconscionable. This place wants to be Vegas and attracts the tacky clientele for it.

Go to the Lodge, you’ll have more fun and won’t fear assault on the casino floor.

Partner

8/10

Excellent

28 Jun 2026

Deborah

Our stay was okay

Family

10/10

Exceptional

28 Jun 2026

Kathleen

This place I feel in love with rooftop!! I will be back soon I hope

Partner

10/10

Exceptional

27 Jun 2026

cindy

Very clean room and casino.

Partner

6/10

Pleasant

27 Jun 2026

Rachel

There were a few great staff, and the rest were not. Ebonee at the entrance (who is PERFECT for the first impression), Q in the restaurant, Devin at the hotel desk, and IL (Building Engineer) were friendly, genuinely guest-oriented, and all-around wonderful to encounter. Every. Time. The rest we encountered were frowny-faced, clearly unhappy to be there, and didn’t hide their disdain for visitors.

Note: My sister travels A LOT and her expectations were pretty high (for basic cleanliness and attentiveness to the needs of the customer). We arrived during the check in time to grimy fingerprints, smudges, and gunk on the large window, half-full bottles of soaps/shampoo/conditioner, hair/pebbles/crumbs on the carpet and three towels. We stayed for a week. We immediately smelled mold at the entrance to our room, and marijuana throughout the hallway - so clearly the no-smoking policy was not enforced. After calling to have the window cleaned and it didn’t happen, we drove to town for cleaning supplies and allergy medication. Turns out the bathroom vents were CAKED with dust and mold (looked up on Day 3). After IL showed up, said, “That’s gross!” he immediately removed the vents for cleaning. Thank you!

Three separate times we asked for room service, and nobody came. We followed instructions and they did not - they came on Day 4, emptied trash, took our tip money, and that was it. No clean sheets, no clean towels, no fill of soap/TP. Frustration more than relaxation. :(

Family

10/10

Exceptional

27 Jun 2026

Andrew

Nice place to stay!

Family_with_children

6/10

Pleasant

26 Jun 2026

Wendy

Broken drawer broken curtains and the handle in the bathtub was broken
The mattress was very worn.... you slept at a slant

Friends_and_family Family

6/10

Pleasant

26 Jun 2026

Alissa

Needs a bit of TLC on the furniture and the jet tub was leaking

Partner

8/10

Excellent

26 Jun 2026

david

good time at bar no more poker

Friends_and_family Friends

10/10

Exceptional

25 Jun 2026

Graciela

Room are very spacious and comfortable

Partner

6/10

Pleasant

25 Jun 2026

Precious Kimberley Jones, Micheal L

Its a nice location but overpriced. The pool and hot tub were wonderful to use.

10/10

Exceptional

25 Jun 2026

Steven

Very nice

Family

4/10

Poor

25 Jun 2026

Ratchadaphon

The scent of this place is extremely overbearing. It just getting worse and worse every time its way too much like a teenage girl discovering perfume for the firs

8/10

Excellent

24 Jun 2026

Mandie

It was clean and had a good time

10/10

Exceptional

24 Jun 2026

Chris

Great hotel!

Family_with_children

8/10

Excellent

23 Jun 2026

Tamela

This is a very nice hotel with clean rooms and comfortable beds and pillows. The bathroom has both a shower and a tub. The gambling was okay and the drink service was very good.

Partner

10/10

Exceptional

23 Jun 2026

Barclay

Nice stay

Partner

10/10

Exceptional

23 Jun 2026

Josefina

Yess

6/10

Pleasant

22 Jun 2026

Karina

We have always liked stay at Ameristar but this time the bed was so lumpy that it was painful to sleep on. Everything else was fine but the Mattress, when its time to replace its time to replace.

Partner

10/10

Exceptional

22 Jun 2026

Michael

The spa was excellent, it was totally relaxing and the staff took great care of us!

Partner

2/10

Poor

21 Jun 2026

Zachary

Getting id checked every 5 mins was very very annoying, what is the point of a hand stamp if you still get id checked everywhere?
Tap water tasted like a portapotty - used it to brush teeth and can't imagine what it would be like with out tooth paste/ or actually drinking it.
Drunk guy broke glass all around the pool/ staff showed up hours later.
One bar tender seemed like she hated everyone and everything and these are the experiences that are most memorable.
Although, most staff including the front desk were very nice.
Fireside Restaurant was not too expensive / good service and pretty good food. Would I gamble/stay a night/ visit again in the future? Unlikely.

Partner

10/10

Exceptional

20 Jun 2026

Joseph

Casino

Partner

10/10

Exceptional

20 Jun 2026

CARYL

Loved this place so much! Brought our puppy as they are pet friendly.