The Inn at Arbor Ridge Hotel & Conference Center

10/10

Exceptional

27 Jul 2026

Wendy

Good

10/10

Exceptional

14 Jul 2026

Wendy

Clean the air conditioner it smells like must in it

2/10

Poor

22 Jun 2026

Neil

Room was old . Bathroom door handle broken. Paint coming off the walls in bathroom. No toilet paper dispenser. Sheets were old and yellow one of the sheets were stained. Door at the end of hallway kept slamming all night. Towels were stained and ripped. No telephone in room and television was a problem to work. Beds are short and hard to get in and out of.

Partner

6/10

Pleasant

29 May 2026

Daniel

No working fan in the bathroom and rusty fixture. No coffee in dispenser and no one at the desk at the time to help with the situation. I did not find the beds that comfortable. However, the price was somewhat reasonable considering the price gouging (3 times normal) at other hotels during commencement weekend.

Friends_and_family Family

4/10

Poor

13 May 2026

Desiree

I get to the hotel and no one is at the desk. They left a note to call Michele. She states the hotel was understaffed. She gave me my room code by phone. Later the rep at the desk showed up and gave me my key card to the room. The room was smelling like cigarettes. I wouldn’t pick this hotel again.

Friends

6/10

Pleasant

29 Apr 2026

Karlene

When we first arrived at the hotel we were put in room 215. the condition of the room was pretty bad, but we just assumed that the place was run down. We were just there for a wedding next door and tried to make the best of it. However when the shower didn't work, we complained and were given a different room. This room was completely renovated, clean and totally acceptable. Now mind you, the hotel was almost empty and for some reason, put us in a disgusting room first. So make sure you ask for a 'renevated' room when checking in. Secondly, my daughter was arriving the next morning. She had a 5 hour drive. The wedding started at 12:00 and asked if she could access the room at 10:00. Again, the hotel was EMPTY. They charged an additional $40 to get in the room early. SERIOUSLY! I would only recommend this place if you need to attend an affair next door. That said, Tammy at the front desk was very nice and sympathtic.

Friends_and_family Family

6/10

Pleasant

25 Apr 2026

Sabrina

It has a very heavy smell of cigarette smoke

Pet

6/10

Pleasant

21 Mar 2026

Hilarie

The room was clean but needs some attention. A window was broken which obscured the view. Tammy at the Front Desk was friendly and attentive. The amenities could be improved upon with a place to sit in the lobby and a new coffee pot. Happy to have fridge, microwave and free parking however.

8/10

Excellent

19 Dec 2025

Tezrah

The staff was friendly. My room sprung a leak and I was moved quickly! I would go back.

Leisure Self

2/10

Poor

18 Dec 2025

Ron

Could not check in. No one at desk. Note says call Michelle at ….,. I called twice and left message and phone numbers, but no one called back or responded. I think my reservation should be completely refunded.
Thank you,
Ron Bernstein
Phone (516)643-7890

Leisure

10/10

Exceptional

12 Dec 2025

MARIA

Great

Leisure Family

4/10

Poor

03 Dec 2025

Joe

There was no staff on arrival. A key was left at the desk, .The kekewhich did

Partner

10/10

Exceptional

22 Nov 2025

Wendy

The room was clean, but the refrigerator made a lot of noise and woke me up

Family

8/10

Excellent

18 Nov 2025

roxanne

Staff was accommodating changing 2 nd floor room to 1 st floor as I couldn’t lug my suitcase up a flight of stairs - no elevator. Staff was very helpful finding remote for TV as room didn’t have one when I arrived

6/10

Pleasant

27 Oct 2025

Stacy

Well lit parking lot. Staff was as accommodating as they could be!!

10/10

Exceptional

18 Oct 2025

Laura

It’s nice enough but it seems like people also live here. Clean but a little run down.

Leisure Friends

6/10

Pleasant

16 Oct 2025

Manik

No one at the reception to greet us. Coffee mechine messed up. Also clearly carpets are so dirty on communite area. It's the first impression for a guest to feel like a clean place to stay away from your home. inside the room is clean.

Leisure Family

4/10

Poor

14 Oct 2025

Brantley

Parents weekend. My flight landed very late in NYC, forcing me to arrive around 3 am. I waited at the front desk for almost two hours, watching the security monitor and Superman on the TV hung in the corner - only chair behind the desk - no one came. I called the only number displayed for the hotel, but it rang the front desk, so I left a voicemail. I slept in my car until 8 am, when I woke to people coming/going. I went in, and the morning desk person wasn't going to let me check in until 3 pm, even as I explained what happened, that I had a room reserved, she refused to believe that I was waiting overnight, and the desk person failed to show up (I reiterated, review your security tape.) She kept pointing to a turned-over manager's contact sign (I'd suggest making that sign permanently visible.) 45 minutes later, exasperated, she called the manager, whom I could overhear, not believing my statement that the front desk was unattended, but allowed me to check in then. The room that the morning desk person gave me (115) didn't have cable or an antenna, so there was no television. I just wanted to sleep. The Saturday evening clerk was the most helpful, exchanging my nonfunctional key, and was shocked by what had happened. If there had been another room somewhere else, I'd have taken it. Admittedly, this was a unique situation, but to completely dismiss a guest who had flown 1,000 miles, rented a car, paid for their room, and then slept in their rental car... that's bad business.

Self

6/10

Pleasant

12 Oct 2025

Mark

avg Inn… ok for price, bed was comfortable
room needs updating

Partner

10/10

Exceptional

12 Oct 2025

Jason

Clean room Jeremy was Great! Love that we can stay there with our dog!

Friends_and_family Family

6/10

Pleasant

06 Oct 2025

Sean

Place needs a solid cleaning. Staff was perfect. All needs were met and Svc was excellent

Friends_and_family Family

8/10

Excellent

06 Oct 2025

Nancy

Convenient to I84 and Taconic State Parkway.

Leisure Self

2/10

Poor

05 Oct 2025

lisa

Whole place was dated. Not even an attimatic door to enter. There were stains all over the carpets even the matting on wall art had water marks on it. One bed the mattress was totally shot in our room. Common area unswept & grosss. Front desk not attended at checkout with obnoxious car racing on the tv- loud. Coffee and sugar ran out empty canisters. Dirty. Sign by coffee warned of unsafe levels of undesirable contaminates in the water above the dirty microwave. So probably a blessing coffee ran out.
We’d like a refund.

Leisure Partner

6/10

Pleasant

29 Sep 2025

Adam

No staff to check me in, lots of individuals smoking outside entrances and loitering in the parking lot. There was a wedding going on, but these were not wedding guests.

Business Self

8/10

Excellent

27 Sep 2025

Clifford

This place has no elevator.

2/10

Poor

27 Sep 2025

Lori

I did NOT stay here as the room was filthy and reeked with an odor. In fact, the odor was throughout the building. This place needs to be bulldozed. The front desk person was not accommodating at all. She couldn't make a decision without contacting the boss.

Friends_and_family Family

8/10

Excellent

16 Sep 2025

Gary

They accepted pets and were close to the interstate

8/10

Excellent

07 Sep 2025

Kelsey

The room was perfect for a night stay where we were just there to sleep. The rooms weren’t the best we’ve ever stayed in but were clean and quiet. Would definitely stay again.

Leisure Family_with_children

10/10

Exceptional

10 Aug 2025

Christina

Very spacious and comfortable rooms. Great common areas. I would definitely stay again.

Leisure Self

2/10

Poor

09 Aug 2025

Madelyn

Expedia had a clinch did not book for Arbour Ridge nor will i staybhere it is filthy mold all theough ceilibs ealls bathrooms flooring.. beds have mites no tha k yiu i want a full refund

8/10

Excellent

27 Jul 2025

Randy

The staff were very helpful and the room was very spacious. The room decorations were spare, but we were just looking for safe, clean place to stay the night, so the accomodations were perfect for us.

Leisure Family

10/10

Exceptional

13 Jul 2025

John

Nice place

We have stayed here for each of the last few years for a local family gathering and each stay has been great. Rooms have been clean and well kept. Bathrooms have been clean with towels and the usual amenities. We always come back for a reason, nice simple no-fuss stay.

Friends_and_family Family

8/10

Excellent

04 May 2025

Carlos

No hot water

Family

2/10

Poor

29 Apr 2025

NICANOR

At arriving nobody at the reception. In the room tv don't work, tv remote no good, the bulb lights was only one working.
At the check out time nobody at reception.

Business Family

2/10

Poor

15 Dec 2024

Melissa

Horrible conditions

Absolute trash, we got there at 3 PM to check in and the hotel was completely empty. There was no one at the front desk, there was a note saying call A particular person (I won't give their name Jat this number, we called four times and no one answered and then she did answer and said your room key is behind the desk and advised us to go behind the front desk and grab our own room key, and then I came back in later 8 pm because we were at an event in the same parking lot and the person who was now behind the front desk was completely asleep, to the point where I was speaking loudly to see if he would wake up and he did not.
I slept on top of the covers on a towel because I did not want to get under the sheets, Paint all chipping around the door, rusted fixtures in the bathroom horribly stained carpets a phone from 1985, That did not even have a dialtone, lightbulb a missing in one of the lamps, they should pay you to stay there. Here are some examples, and for some reason, they have three sticky hooks all over the walls.

Partner

10/10

Exceptional

24 Nov 2024

James

Would stay again

Excellent service and lovely hotel

Self

2/10

Poor

27 Oct 2024

Mark

Dirtiest floors I have ever seen

4/10

Poor

26 Oct 2024

Ronald

Staff is pleasant but the hotel has seen better days. Room was sort of clean, but paint peeling, carpet was dirty. Room smelt a little musty.

Sad to say, I woke up twice in middle of night itching, on arms and neck, discovered bed bugs.

Leisure Self

10/10

Exceptional

19 Oct 2024

Victoria

Though rooms are old and needs to be updated was clean

Leisure Family

8/10

Excellent

19 Oct 2024

Tim

All the basics covered very well and I would stay here again.

Leisure

6/10

Pleasant

14 Oct 2024

Rocco

The room was large, comfortable and clean.

The person at the desk was not friendly nor efficient. I was there at 1:30 and she said she couldn't check me in until 3. No one was around and the hotel did not look particularly busy. When I returned I waited and asked her what I would need when checking in. She then told me that she was not sure but my room may or may not be ready, even at 3. I didn't get a very comfortable feeling with the staff member.

Leisure Self

4/10

Poor

14 Oct 2024

Sherry

Musty damp room

A very old building in need of serious updating. Room smelled damp and musty. Bed was lumpy and extremely soft. Bedding had small holes. One of the windows in my room was cracked. Hotel was more than 15 minutes from the nearest town. The employees were nice and helpful though. But I seriously doubt I’ll stay here again.

Friends_and_family Friends

2/10

Poor

13 Oct 2024

Barry

The bed was very hard it didn’t even have a box spring sat right on wood. The hotel had a smell

Business

2/10

Poor

03 Oct 2024

Dominique

My tv was broken in my room nobody came to help me fix it the guy told me to unplug it and then do it myself

Business_and_leisure Family_with_children

2/10

Poor

30 Sep 2024

kani

The room smelled like an ashtray even though indoor smoking was banned years ago. Toilet did not flush. Tv did not work initially - I had to play around and figure it out. Worst part is it is not ADA compliant!!! I have walking issues. There was no way I could carry my bag up the stairs and walk to the end of the hall on the 2nd floor. I asked for a room on 1st floor and she said they were sold out. I asked for a room closer to stairs on 2nd floor. Got the same answer. Fortunately a man checking in right after me brought my bag upstairs. Very inconvenient for people who use canes. Never again will I stay there and will warn anyone staying in Hopewell, do not go to the Inn at Arbor Ridge!!!

Leisure Self

8/10

Excellent

25 Sep 2024

Reginald Vincent

Although the rooms need to be updated. Our stay was descent.

Partner

10/10

Exceptional

23 Sep 2024

Spencer

Refrigerator screeches very loudly every 30 min for 7 min while cooling. Woke me up all night.
Mushrooms growing out of carpet gave that outdoors persona. Mold in desk drawer made an interesting pattern. Needs a carpet cleaning or replacement.

Partner

6/10

Pleasant

21 Sep 2024

Anthony

Poor lighting, no work area, only one nightstand, no desk lamp, etc.

Leisure

6/10

Pleasant

15 Sep 2024

Hope

The rooms needs renovation! Bathroom walls, door damaged , ceiling damaged,sink,:poor lighting in bathroom. No info on how to work the TV! Hair drying missing out it holder. Verydiappointed! Won’t stay there again!

Leisure Partner

4/10

Poor

15 Sep 2024

Dale

Bad service

Wasn’t allowed to check in 1 hour early ok but after a long trip asked to use a restroom and was told they didn’t have one….really

Friends_and_family Friends

6/10

Pleasant

14 Sep 2024

kenny

Very dated. Bathroom not in good shape

Leisure Friends

2/10

Poor

04 Sep 2024

Safiya

This hotel was dirty. I was so happy when the morning came so I could leave.they need to work on cleansiness.

Business Partner

10/10

Exceptional

10 Aug 2024

Tasheka

Very beautiful and clean, I had my wedding nxt door at mill creek caterers but I got ready at this Inn and spent the night there with my husband before going back home to Jamaica. Everything was exceptional!

Leisure Family

2/10

Poor

09 Aug 2024

A. V.

Black mold and mildew in the bathroom near the shower area. Peeling paint in both areas.Night Check in Staff was very attentive. Morning Check out staff refused to print out receipt.

Self

2/10

Poor

06 Aug 2024

Ryan

Room was outdated tv didn't work and the ceiling was leaking water, front desk didn't seem concerned when i mentioned it

2/10

Poor

21 Jul 2024

Lisamarie

Room was filthy my car was broken in too in parking lot

Business

2/10

Poor

09 Jul 2024

Verified traveler

No Smoking?

Says no smoking but someone clearly smoked pretty heavily in the entire building and in room 214. Burn marks on the carpet and an overwhelming smell of smoke. Pretty gross and not what expected for the price of the room

Business

10/10

Exceptional

15 Jun 2024

Jayne

Enjoyed my stay.

4/10

Poor

01 Jun 2024

Stefanie

The bathroom door had pealing paint. The carpets were filthy.

Leisure Partner

4/10

Poor

19 May 2024

DEOLINDA

Bathrooms subpar (old). No conditioner, bathtub faucet appeared to fall off. Only coffee available in morning.

Leisure Partner

10/10

Exceptional

02 May 2024

David

Great atmosphere, comfortable beds, friendly check-in.

Leisure Friends

8/10

Excellent

31 Mar 2024

Andrew Peter

It was a basic room with a bathroom and air conditioning. There was no dining and no daily maid service, but it provided a place to lay our heads at night.

Leisure Family

6/10

Pleasant

29 Mar 2024

FRANCO

THE HEAT WAS NOT WORKING. IT WAS A GOOD THING THAT IT WAS NOT REAL COLD

Friends_and_family Family

6/10

Pleasant

18 Feb 2024

Verified traveler

Fairly clean , cable box was not set up
When try to call the front desk phone in the room was disconnected , went to front desk no one available to help only a sign with a number to call for need of assistance called person tried to walk me thru to connected also light fixtures outdated not working almost coming off wall

10/10

Exceptional

18 Feb 2024

Mitchell

Friendly staff

Self

2/10

Poor

11 Feb 2024

Sulaiman

The staff was very rude and unprofessional

Business Family

4/10

Poor

03 Jan 2024

Ruby

Bathroom Not clean , tv didn’t work , mildew on the shower head .

Business Self

10/10

Exceptional

19 Nov 2023

Catherine

The room was spotless, the bed very comfortable, it was quiet and the air conditioning heating was perfect. There were a few details missing - no toilet paper holder, some wear and tear on the floors, stained carpet in the hallway. It worked well for us because of the location but was a bit run-down. The hotel staff was very pleasant and responsive.

Leisure Partner

10/10

Exceptional

10 Nov 2023

Martin

Very happy with the stay

Leisure Partner

8/10

Excellent

06 Nov 2023

H

The staff were very polite and helpful.

Leisure

10/10

Exceptional

30 Oct 2023

Richard P.

Quick & easy stay

Leisure Pet

2/10

Poor

30 Oct 2023

Elizabeth

Very durty. Stains on carpet water damge ceiling. Rust paint peeling of doors. Spots on towels.

4/10

Poor

29 Oct 2023

jenna

Never stay here!

Do not stay here! I was in 2 rooms since the tv did not work in the first room they put me in. Both rooms were extremely dilapidated- water stains and mold on the ceilings, chipping and peeling paint, rust everywhere, filthy carpets that I was afraid to walk on with bare feet, a hole in the wall of the shower that was covered with tape, etc. I couldn’t believe how bad it was considering how much the room cost. I thought all the rooms looked like this but as I was checking out housekeeping was cleaning rooms with the doors open and I looked in about 6 other rooms, every other room I saw was freshly renovated. I asked about getting a refund since my room was disgusting but the hotel rejected my request. I would not recommend this hotel but if you do decide to book make sure to ask for a renovated room and specifically not rooms 106 or 212.

Self

10/10

Exceptional

29 Oct 2023

Joyce

The staff was very nice!

Leisure Friends

6/10

Pleasant

27 Oct 2023

Katherine

Mini fridge and microwave provided in the room. But it did not have either a hair dryer or toothpaste. Coffee not in room but available near check in. The ceiling in 205 needs a paint job as there are water stains and what appears to be mud? spattered on it. Walls bare of any pictures. The check out clerk was unable to answer when $100 incidental charge for 2 rooms would be reapplied to charge card.

Leisure Family

8/10

Excellent

23 Oct 2023

Shihjin

This is an polder hotel but it is very quiet and fairly clean. The front desk personnel was very polite and nice. For the price I paid in this foliage season it has a great value. The room was clean. I would suggest the owner to put some handles in the bathtub or at least to have some slippery prevention stuff to prevent people fall from the tub. I would use this place again if I have a trip to this area.

Leisure Friends

10/10

Exceptional

15 Oct 2023

Angela

It was a great place near our venue.

Friends_and_family Family

8/10

Excellent

08 Oct 2023

Bruce

Basic, clean, comfortable.

Hotel is very basic, but clean and comfortable.

Self

6/10

Pleasant

01 Oct 2023

Christian

Marist parents weekend value

Safe and quiet good value...reasonable distance from Marist for parents weekend

Friends_and_family Family

6/10

Pleasant

24 Sep 2023

STEPHANIE

Great staff, place a little run down. But convienent for price and location.

Business_and_leisure Self

2/10

Poor

08 Sep 2023

Verified traveler

Cheap Is it worth it?

After driving all day, we were tired. I’m guessing the desk clerk was new or just not customer service oriented. The first thing she said was our credit card was declined. We had already paid thru you guys and since we had another hotel for the next day and it wasn’t declined. We knew that she wa wrong. She was having trouble checking us in. I am very allergic. When we went to the room I smelled smoke. I am very very sensitive. So I went to the clerk right away and told her we needed another room. They had these taped doors that said this room is santited. On our floor there were many that were broken and it was late. She either was told not to help us or just didn’t want to. I slept with a mask on all night. They looked like they were in a middle of a renovation. There was no deadlock on the door which was very disturbing. There was damage tile in front of the a/c but I wouldn’t let my husband put it on because smoke smell circulates when the a/c is one so we put the windows open. Also I woke up at 4 apparently the refrigerator make these loud noises. After that I just had to listen to the sound it finally went away and then before we left at about 6:30 am it started up again. This is a cheap priced hotel. The beds are comfortable. I just don’t know why this front desk clerk was so sour.

Business Partner

6/10

Pleasant

05 Sep 2023

yohntis

There was no safety latch on the room door

10/10

Exceptional

05 Sep 2023

Kayla

Excellent place. Excellent price. bathrooms need update, but spacious and clean rooms

4/10

Poor

02 Sep 2023

Alvin

there is lots of peeling paint all over window sill. There are water and black mold stains on the wall and ceiling. The towel racks have an abundance of rust and the hallway smells of urine

2/10

Poor

31 Aug 2023

Eric

Tv had wires missing so that the cable box nor the TV would turn on. There were potholes on the parking lot property which damaged my vehicles tires

Friends_and_family Friends

8/10

Excellent

10 Aug 2023

Frank

Everything was fine except a problem with the hot water Just needed a place to sleep and could get a shower when we got home the next day

Friends_and_family Family

8/10

Excellent

17 Jun 2023

Y

Pet friendly

Leisure Family_with_children

4/10

Poor

25 May 2023

Barbara

Property needs major updates...paint peeling & sink glued together. Contracted bed bugs

Leisure Partner

4/10

Poor

21 May 2023

Britney

The entire experience was horrible. Not only did I pay $200 for this room, that was non-refundable (red flag 1) we got into our room, there was a hole in the wall and paint peeling off. There were yellow stains all over the white walls so easily visible. Our TV was missing a remote and HDMI. (Which did end up getting solved) the entire place in the hotel smelled so bad. Like Mildewy. There was no breakfast options. We got there 15 min before our reservation and they made us pay and extra $25 just to check in “early” even though our room was ready.. and when we walked up to the counter there was a very large man just sitting on the desk countertop. It was incredibly unprofessional looking. The window sill was disgusting and peeling with paint as well in our room.

Never again will I stay here. I didn’t even want to take my shoes off but we needed a place to sleep.

Leisure Partner

6/10

Pleasant

16 May 2023

thomas

Nice staff.

It is ok. Least expensive place in area

Self

4/10

Poor

02 May 2023

RICHARD W.

I liked that it was so close(nextdoor) to a catering hall where we were going to a party.

What I didn't like was the state of disrepair the place was in. Wallpaper was falling off the wall & paint was flaking off the door.

Leisure Partner

10/10

Exceptional

24 Apr 2023

Dvora

This inn was a great place to stay Because the price was low, I wasn't sure what to expect - but it was a great value for the price. The rooms were clean and the staff was helpful. Very happy with our stay here!

Leisure Family

8/10

Excellent

23 Apr 2023

Tracy

dirty

very good service but my god it was dirty yark and beds broken

2/10

Poor

18 Apr 2023

Peter

The carpeting needs to replaced. The bed coverings were disgusting. The bathroom floor tile needed to be cleaned up against the tub and the ceiling was incredibly rusted. The dirty fingerprints on the inside of the room door were a treat!
My room leaked water from the ceiling for quite a while during a rain storm so I put the ice bucket under the main leak. The rest just dripped onto the glass table top.
YMMV!

Leisure Family

8/10

Excellent

17 Feb 2023

Raphaela

Good place

Leisure Family

10/10

Exceptional

27 Dec 2022

Raphaela

clean and organized

Family

2/10

Poor

12 Dec 2022

william

One of the beds had women's hair from the previous person. I woke up to bedbugs in the bed.

Leisure Partner

4/10

Poor

30 Oct 2022

Thomas

It took forever to check in. Front desk watching and commenting and a TV show and when asked can we just check the replay was swearheart I am working in a PC. Not once, not twice, but three times and hiw he has to click ok after entering the information. At 12:00 AM I dont need to hear crap from so old man about his old computer system. I would NEVER stay here again nor do I suggest others do either.

Leisure Friends

4/10

Poor

28 Oct 2022

Vikram

1. We were provided keys to a room that already had occupants!
2. The cleanliness of the bathroom wasn't great.

Thanks.

Leisure Family

6/10

Pleasant

24 Oct 2022

Nathalie

Very cold. Room had a lingering smell that was borderline unpleasant.

Leisure Partner