Westin Zagreb

Croatia , Zagreb
ZAGREB, Krsnjavoga, 1
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100 reviews shown

10/10

Exceptional

25 Feb 2026

Simon

Clean room and great service!

Business

10/10

Exceptional

25 Feb 2026

grace

Room outdated but clean. They provided welcome snacks. Comfortable bed.

Friends

6/10

Pleasant

09 Feb 2026

Rishi

Bathromms need to be updated and the rooms were hot inside not much help with the thermostat .

Friends_and_family Family

10/10

Exceptional

09 Feb 2026

Andor

Great staff.
Clean, spacious room, welcome gifts.
But it is really in a need of renovation.

Business

8/10

Excellent

02 Dec 2025

caron

Great bed, sheets and pillows. Endless hot water and really good water pressure.
The room is dated and carpeted but clean.
Big busy hotel in a nice location in Zagreb. You can walk to everything.
We didn’t have breakfast.

Leisure Friends

10/10

Exceptional

02 Dec 2025

Ricardo

The room and bathroom were both clean. The staff fulfilled every request me made in a most timely manner.

Leisure Friends

10/10

Exceptional

01 Dec 2025

Ziyad

The room was very clean and well designed. Very spacious as well. The bathroom was very clean so I was very impressed.

Leisure

10/10

Exceptional

30 Nov 2025

Vesna

The hotel staff is very kind, the breakfast is excellent, the room is clean and big enough, the pillows can be more comfortable, were too high. The curtains in the room need refreshment and cleaning.

Business

10/10

Exceptional

10 Nov 2025

Enrico

Fascinating hotel, very friendly service offerings, upscale room und beautiful view, tasty food & beverages. I hope to stay at the Westin Zagreb in the future again. Warm Greetings.

Leisure Friends

10/10

Exceptional

25 Oct 2025

Elisa

Quiet, clean room

Friends_and_family Family

6/10

Pleasant

22 Oct 2025

Hongning

Room is so old

Leisure Friends

6/10

Pleasant

18 Oct 2025

Viresh

Carpets could be better but the toilet paper was like sand paper. Bedding was great but again toilet paper was the cheapest

Business

6/10

Pleasant

08 Oct 2025

anne

Property needs serious renovations.

Leisure Family

10/10

Exceptional

07 Oct 2025

Jamie

Staff was great. Location was great!

Family

8/10

Excellent

06 Oct 2025

anne

Well surroundings may get be safe Iam really not sure. Staff wonderful and professional.

Business_and_leisure

6/10

Pleasant

06 Oct 2025

Elizabeth

This hotel is a very dated Westin on the edge of the historic town area. It is a healthy walk to restaurants. The in-hotel restaurant pushes it expensive buffets. The hallway carpeting is lumpy and threadbear and emits a stale musty odor. The room less so but all in all it didn't feel very clean. It's time Westin gave this hotel a brand make-over.

10/10

Exceptional

28 Sep 2025

Veronica

The hotel amenities upon arrival were wonderful. The interior was a bit dated but very comfortable. The location was exceptional. It was a short walk to all of the sights. We had a wonderful time.

Partner

6/10

Pleasant

21 Sep 2025

Susana

We stayed 3 nights, the hotel location is walking distance to old town. It has pool, sauna and gym. The hotel is old dated and definitely needs major upgrade!

Leisure Partner

6/10

Pleasant

18 Sep 2025

George

Very dated rooms albeit clean and comfortable.

Self

8/10

Excellent

17 Sep 2025

MATTHEW

The property conditions were poor, carpet coming off, baseboards broken. I was a little surprised for a 4 star hotel. The breakfast was the best part.

Leisure Partner

10/10

Exceptional

17 Sep 2025

Janice

Ppl were very open , friendly, and helpful

10/10

Exceptional

12 Sep 2025

Marina

Was walkable to everything . Friendly staff

Leisure

6/10

Pleasant

07 Sep 2025

Roberta

Room felt dark and outdated. Great location, your standard hotel room, no complaints.

Leisure Partner

10/10

Exceptional

07 Sep 2025

Darko

5 star hotel, everything was excellent.

Leisure Partner

10/10

Exceptional

01 Sep 2025

Anderson bebeto

Everything was perfect

8/10

Excellent

26 Aug 2025

Daya

The stay was good. Ideal location but Hotel is old. Leaky toilet flush, worn out carpets and towels, ceiling had paint cracked, not enough free power outlets.

Friends_and_family Family

8/10

Excellent

23 Aug 2025

Joseph

Nice hotel, spacious rooms and a good location, 10 minute walk to the old city center..area around the hotel is okay just ignore all the graffiti

Leisure Family

10/10

Exceptional

21 Aug 2025

Laura

Excellent

Great hotel in a lovely part of town walking distance to the center.

Self

10/10

Exceptional

16 Aug 2025

Zora

Excellent property

8/10

Excellent

03 Aug 2025

Salil

Customer service was exceptionally good. Room was spacious, quiet and clean with comfortable bed. Only reason to dock one star was the corridor leading to fitness facility at the hotel had strong smell of cigarettes. Hoping the hotel management does something about it for future guests.

Business Self

10/10

Exceptional

31 Jul 2025

Henry

Just a lovely upscale hotel. The pool in particular was fantastic. Also excellent 24/7 room service at reasonable prices.

Business_and_leisure Partner

2/10

Poor

29 Jul 2025

Ebrahim

Location

6/10

Pleasant

23 Jul 2025

Verified traveler

Great location - about a 15 minute walk from the city center. The indoor pool and gym are among the best I've seen at any hotel. We had a very good check in experience and the bed very comfortable. We also had a very lovely view of the city.

We did experience issues with maintenance and a coffee machine - the main light was flickering, the air conditioner not working, the toilet was making a croaking sound. We were also promised a coffee machine with capsules, but our room only had a kettle and instant coffee packages.

Everything was fixed, but the maintenance person left a mess on the floor and toilet and it took 4 requests to get our coffee machine (I don't know why a property like the Westin would provide any room with instant coffee packages).

The hotel lobby and common areas are nice, but the rest of the hotel is very dated. The hallways smell musty, the carpets are very badly stained and ripped in some places as well as the wallpaper (at least on Floor 12). Our room was not very clean - stained carpet, dirty headboard, and very dusty. The hallways on the pool/fitness floor smell heavily of cigarette smoke.

This could be a very beautiful hotel, but not up to Westin standards. An update and ensuring rooms are clean and in working order before checking in guests would make a big difference.

Leisure Partner

10/10

Exceptional

23 Jul 2025

Juanita J

Amazing amenities and the staff were amazing.

Leisure Partner

10/10

Exceptional

23 Jul 2025

IGOR

Very nice

8/10

Excellent

23 Jul 2025

Zoran

Central location

Leisure Family_with_children

8/10

Excellent

18 Jul 2025

Lisa

The hotel is very nice, the rooms are very comfortable. The location is not great for site seeing. The front desk person at checkin was very nice. I asked about parking, was told it was free and I was given a receipt to get in and out of the lot in the afternoon. The next day when I left I asked for a receipt to get out of the lot and the same person told me that it would cost 15 euro. I told her I was confused because the day before she said it was free. She then said she would ask her collegue, came back and told me they would give me the parking for free but were doing me a favor. I am a platinum member with Marriott, which they new.

Friends_and_family Family

4/10

Poor

27 Jun 2025

Juan

Extremely dated property with lack of proper maintenance. Worn and damaged carpet in room halls and inside rooms. Furniture inside rooms in very bad shape.

Leisure Family_with_children

10/10

Exceptional

23 Jun 2025

Dragan

Great breakfast buffet, great location.

10/10

Exceptional

12 Jun 2025

Peter

Excellent service, great room

6/10

Pleasant

08 Jun 2025

Zachery

Fine hotel, not 5 stars.

This hotel was fine but is definitely not 5 stars. It was quite expensive for a 2 twin room. The room is dated (not a big deal) but bell service was nonexistent. The bell person watched for 10 minutes as we loaded our bags onto a cart and push them through the lobby, then proceeded to ask if we wanted help pushing it up the elevator only - seemed as if they wanted a tip without helping with the heavy lifting and loading of bags. The pool area is part of a gym which is a private business not associated with the hotel. Crowded and had smell of sweat - not a 5 star experience. Breakfast was fine but need more coffee options at buffet - latte, espresso machine? The hotel has potential to be nice, but this is a 3 or 4 star and should not be considered 5 star at present.

Friends_and_family Family

10/10

Exceptional

01 May 2025

Darren

Brilliant location and excellent quality hotel

Leisure Partner

8/10

Excellent

11 Apr 2025

Karen

Busy hotel

We stayed here for about 8 nights. It's conveniently located, tram across the road. Can easily walk to the downtown area. We had two rooms in this hotel. The first 4 nights we had a room on the 14 the floor, close to a main intersection, it was pretty loud in the morning. In the corner behind the desk, the corner wall looked a little black. We only noticed this because we had to move the desk. The breakfast was good. Rooms could do with an update. It's a very busy hotel.

Partner

10/10

Exceptional

01 Apr 2025

Mario

10/10

Exceptional

12 Mar 2025

Inna S.

Nothin special other than walkable to
City center

Leisure Self

10/10

Exceptional

01 Mar 2025

Scott

Great stay in Zagreb

This was a gorgeous hotel in the heart of Zagreb. It was clean, breakfast was spectacular, the room was amazing and the staff was friendly.

Self

10/10

Exceptional

15 Feb 2025

zdravko

Very good

10/10

Exceptional

24 Jan 2025

Guillermo

I loved this place. The staff was super helpful

8/10

Excellent

21 Jan 2025

Keita

Nice complementary amenities

Business

8/10

Excellent

07 Jan 2025

Luciano

Good size room with good facilities. Old school feel.

10/10

Exceptional

05 Jan 2025

Maher

I had a wonderful stay at this hotel! The location is perfect—just a short distance from downtown, making it convenient to explore the city. The breakfast was fantastic, offering a great variety of options to start the day. Overall, a great choice for anyone looking for a comfortable and well-located spot to stay.

6/10

Pleasant

04 Jan 2025

Shane

The property was dated. In desperate need of refurbishment. If you’re looking for a luxury experience, this isn’t it.

Leisure Self

10/10

Exceptional

31 Dec 2024

Markus

One of the Best in Zagreb

Leisure Partner

10/10

Exceptional

27 Dec 2024

Edgardo

Excellenr

Leisure Family

10/10

Exceptional

10 Dec 2024

Stipica

Great place with a professional staff close to everything

10/10

Exceptional

19 Nov 2024

Douglas

Amazing stay. Great location. Wonderful amenities. Our favorite place to stay in Zagreb.

Leisure Partner

10/10

Exceptional

18 Oct 2024

Christopher

Nice hotel

Leisure Friends

10/10

Exceptional

14 Oct 2024

kim

We had a great stay, made even better by two staff members in the coffee/bar area. Gabrijel, and Rajka made us feel welcome, and made sure our coffee cup was always full without being intrusive. They are a great asset for the hotel xx

Leisure Family

8/10

Excellent

08 Oct 2024

Jason

Good

8/10

Excellent

07 Oct 2024

Farrukh

Convenient location along bus and tram lines. Within walking distance of old town and good dining options.

Leisure Partner

8/10

Excellent

04 Oct 2024

Dexter

Hotel property is central to everything. Except for the Breakfast Buffet, the food wasn't really good. The bacon was so oily, the sausages feels like its been recooked several times, I ordered some omelet but the cook serving the omelet ignored me. I was only able to eat some fruits and i left. Paid 21 euros for this. Not really a great experience compared to the other hotels i stayed in. I do suggest to get a meal
Outside this hotel, its more affordable and satisfying.

Leisure Self

10/10

Exceptional

23 Sep 2024

Asim

Everyrhing was perfect

Business Self

6/10

Pleasant

18 Sep 2024

Elmer

Dated facility that requires more maintenance.
There was a leak in the bathroom and curtains were very worn out.

Business_and_leisure Partner

10/10

Exceptional

16 Sep 2024

Gunther

Large suite with one and a half bathrooms, super comfortable bed. At dinner in the hotelI I eat the best fish and chip in my 61 years on this earth, how do you top that?

Leisure Partner

6/10

Pleasant

12 Sep 2024

Mikael

Dated hotel that is due for a facelift. Staff friendly and great location.

Business

10/10

Exceptional

12 Sep 2024

Steven

Friendly staff throughout the hotel

8/10

Excellent

07 Sep 2024

Michelle

This property was nice, typical Westin. They do offer a late check out all the way up to 1!! Very helpful. My only suggestion is to remind guests that they have a free breakfast option. I’m

Self

4/10

Poor

06 Sep 2024

Seton

The carpet was gross. The bathroom had hair in the shower. The ceiling was leaking. The room was so dusty. The bed was horribly uncomfortable. There was a massive spider on our wall. We saw a cockroach at the hotel breakfast.

Leisure Partner

10/10

Exceptional

05 Sep 2024

Talal

Easy access and large parking area.

Leisure Self

6/10

Pleasant

28 Aug 2024

Christian

Good central location but rooms require upgrades.

10/10

Exceptional

24 Aug 2024

Talal

I like the uniqueness of Zagreb

Leisure Self

10/10

Exceptional

22 Aug 2024

Dubravko

Super friendly personnel, and attention to details.

Business_and_leisure Self

10/10

Exceptional

20 Aug 2024

John

I loved my stay at the Westin Zagrib!

My stay was comfortable and amazing!

Self

10/10

Exceptional

19 Aug 2024

Canice

Great stay

Good location and really nice breakfast on top floor with great views. Room was large and very comfortable.

Partner

8/10

Excellent

19 Aug 2024

Irina

Very good location and excellent breakfast. However property needs modernization. Old and damaged carpets, AC needs maintenance.

Business Partner

10/10

Exceptional

15 Aug 2024

Jon M

Great hotel with friendly staff!

Leisure Friends

4/10

Poor

02 Aug 2024

Andrew

An outdated hotel

The hotel was worn out. Needs a refresh. The TV on our room made an annoying constant clicking noise. We booked the room because of the pool and learned during check-in that it was closed. Unfortunately our room was non-refundable. On a positive note, they offered to pay for a cab so we could go to another hotel to use their pool, the air conditioning worked great in the room and they offered free bottled water.

Partner

10/10

Exceptional

28 Jun 2024

Ma Cristina

Facilities are not so modern but well maintained. Airconditioning probably affected by the heatwave during our stay, with erratic cooling

Partner

8/10

Excellent

24 Jun 2024

Lorelei

Staff were outstanding! Delivered the favorite ‘heavenly bed’

Leisure

10/10

Exceptional

21 Jun 2024

Ivana

Great property, clean, ideal location and easy parking

10/10

Exceptional

18 Jun 2024

Thomas

Dated, but decent business hotel in Zagreb. Morning coffee at buffet is weak American style pseudo coffee but otherwise decent breakfast buffet. Staff and location great.

Business Partner

10/10

Exceptional

07 Jun 2024

Judy

The stay was short but it was within walkable distance to several places of interest.

Leisure Partner

8/10

Excellent

05 Jun 2024

Ella

Swimming pool in very bad shape and full of mold .Carpets destroyed and causes tripping hazard .No electrical plugs on both side of the nightstands only on one.
Great distance to the center of the town easy accessed.

Business Partner

8/10

Excellent

08 May 2024

Aseel

My husband and I stayed three nights at the Westin. Overall the stay was good but we were first surprised by the big deposit they asked us to pay at check in as this was not communicated before by the property. When we first walked into the room we noticed stains and dirt on the bed sheet, not something you would expect from a chain like the Westin, however we asked them to change the sheets and they did right away. The hotel is at close proximity to all attractions in the city.

Leisure Partner

10/10

Exceptional

03 May 2024

Celine

Safe and quiet area of Zagreb near Tesla museum. Great breakfast!

Leisure Family

10/10

Exceptional

30 Apr 2024

Carlos

Nice hotel, friendly people.

Leisure Partner

10/10

Exceptional

22 Apr 2024

Vedran

My third time at the hotel. Each time stayed for two weeks. That says it all.

Business_and_leisure

10/10

Exceptional

20 Feb 2024

Huseyin

Amazing stay!

Exceptional in every regard. Thoroughly enjoyed my stay. Incredibly comfortable and convenient for conducting meetings in the lobby and food in the restaurant is also very good.

Business

10/10

Exceptional

17 Oct 2023

William

The outside of the hotel does not match how nice the hotel is on the inside. It is a lovely place in a great location.

Leisure Family

10/10

Exceptional

14 Oct 2023

Vedran

Very friendly staff. Excellent service. Conveniently located in the downtown area. Great views from the upper floors. The level of cleanliness could be improved.

Leisure Family_with_children

2/10

Poor

09 Oct 2023

Siavash

Booked a suite. We arrived a bit early, around 1 and told that room wasn’t ready. No problem as check in is at 3 and should come back then… we walked around with our one year old and planned on having her take her nap shortly after 3.. we arrived at 3 and room wasn’t ready, they gave us a voucher for cognac or moscato which no one really drinks… wasn’t exactly in the mood for a drink, exhausted from driving and having a tired child. 330 rolled around and no room. Tried to ask if room was ready but the staff said I had to line up in 10-15 person long check in line… by the way everyone was agitated… as many people’s rooms weren't ready. Got the room, and let’s just say needing a refresh is an understatement. Many stains on carpets the sinks and tiles are all faded from foot traffic.

Only reason why I booked this hotel was for the indoor pool. Which we came to learn has been leased to a regular gym and guests have to walk through the gym and swim with gym members who are doing laps… looking out in full blown graffiti. After your swim, you can use one of the towels from the gym that have rips in them.

And the kicker is they try and nickel and dime you every step of the way.

I know how difficult it must’ve been for housekeeping and I have to say despite all the negativity they were so pleasant…

My wife and I have stayed at dozens of Westins and I can’t believe they put their brand on this… being so brand driven.

Horrible hotel and would never stay here again.

Leisure Family

2/10

Poor

29 Sep 2023

Thomas

Better option hotels

The check-in process was the slowest I have ever had anywhere, and no apology or acknowledgment from the reception staff ‘Maja’ , the hotel is incredibly dated and the swimming pool is heaving/ tired. Parking is €20 a day- when right next to the hotel it’s €13.30 a day on zona 1. So overall not a good hotel.

Business

6/10

Pleasant

23 Sep 2023

Kenneth

Good enough for one night.

Disappointed in the room’s condition. Also, the AC appeared to be laboring to keep the temperature cool. Rippled carpet, peeling wallpaper, super slow USB port. Bathroom was clean.

Self

10/10

Exceptional

23 Sep 2023

Marilyn

Staff is all excellent! Property is starting to show its age but still a very pleasant stay!

Leisure Family

10/10

Exceptional

20 Sep 2023

Marko

Excellent location!

Leisure Family

10/10

Exceptional

17 Sep 2023

ELLA

Excellent hotel

Wonderful hotel, close to the historic center, excellent and kind service, clean, diverse and wonderful breakfast, indoor pool and we also had aview. It was wonderful stay.
Only missing a pull-out faucet for the shower. Other than everything was perfect.

Friends_and_family Family

10/10

Exceptional

17 Sep 2023

Gerald

The hotel was very good and the location was excellent.

Leisure Partner

8/10

Excellent

14 Sep 2023

Manny

Westin Zagreb was a great stay and the employees were good as well. Zagreb itself tho was pretty rough all around was just graffiti and not the best areas.

Business_and_leisure Family

8/10

Excellent

10 Sep 2023

Tom

Disappointing

Very disappointing!
Very warn out corridor carpet, unsafe!!
Very expensive meals & coffee (Coffee 3-4 times the price across the road in a caffe) Expensive car parking. Location Great, walking distance to Ban Jelačić Zagreb Centar. Good Public Transport

Partner

6/10

Pleasant

05 Sep 2023

Domagoj

Parking was convenient and good location to walk to the city center
Check in was delayed until 630 even though we arrived at the property for 4pm. Rooms are dated and need upgrading. Property is tired. Not up to Westin standards compared to other Westins I have stayed at.

Business_and_leisure Family