Clarion Pointe Atlanta Airport College Park

United States , Atlanta - GA
COLLEGE PARK, 1540 Phoenix Blvd
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100 reviews shown

10/10

Exceptional

04 May 2026

Bernette

Great rooms - the bed was comfortable and the property is very well kept - would definitely stay again

Self

4/10

Poor

17 Mar 2026

Sue

The property is outdated. There is no elevator to the second floor.

Family

6/10

Pleasant

22 Feb 2026

NICOLA

The room condition was not pleasant; it was not swept, the sheets were from the previous guest, the remote for the tv was not working; also, it would be good to invest in a water fountain. I had to get a broom from the feont desk to sweep.the room before I could rest.

10/10

Exceptional

14 Feb 2026

Anthony

Yes

Self

4/10

Poor

03 Feb 2026

Renee S

Upon arrival, the lobby reeked of marijuana and air freshener. Very overpowering. When entering the room, at first glance was nice, however, there was remanence of previous occupant's trash in the entry way and hair covering the bathroom floor. The only positive comment is that the sheets and towels were clean.

Business

10/10

Exceptional

27 Jan 2026

Anthony

Yes!

Self

10/10

Exceptional

26 Jan 2026

ERIC

Clean room

Business Family

2/10

Poor

26 Jan 2026

WILLIAM DEAN

My daughter called hotel at 9pET to inform they'd arrive ATL via Delta after midnight. Front desk confirmed the room, said shuttle service stops at midnight from Hartsfield. They arrived ~1aET via Uber...now no room is available, then after 15 minutes...there was a room. When my daughter / son-in-law went to this room...it was occupied...front desk said they'll have to find something else. She waited for 90 minutes with her husband while the individual in the room vacated with all their belongings. Unbelievable! Hotel was given 4+ hours notice of their late arrival and the Hotel confirmed their reservations.

Leisure

2/10

Poor

25 Jan 2026

Ranferi

Everything in the room is broken, no shampoo , dirty blanket , very disappointing.

Business Partner

2/10

Poor

14 Jan 2026

Shirlyn

On January 14th I was set to stay in one of your hotels for 1 night but found the hotel rooms given to me to be unclean and smelling of smoke. When I arrived, there were clear instructions NOT to smoke on the premises otherwise the hotel would fine me $250.
I was set to stay in room 120 and the bathroom was unclean and the room was not swept over. Hair shedding and muck were all over the bathroom and the bed. I was told the “cleaners” were supposed to take care of this and had left at 3pm, yet that clearly isn’t true. The front desk person was kind enough to give me another room 223 and that room was not taken care of either and had a putrid smell of nicotine. I cannot stand the smell of smoke. If the hotel has to fine their clients for smoking then why should I be assigned a space that clearly violated that area. The state of this hotel is not what was advertised on the website and I am appalled at the conditions offered for making amends. There isn’t even a proper chain of command to rectify the situation. I have emailed my complaints with photo evidence about the matter.

Business Self

6/10

Pleasant

20 Dec 2025

raheam

Will stay again

Family

10/10

Exceptional

05 Dec 2025

Torey

They provide breakfast in the morning

Leisure Partner

10/10

Exceptional

24 Nov 2025

Chaniqua

Check in was smooth and the staff was nice 10/10 recommend I will be back

Self

10/10

Exceptional

08 Nov 2025

MICHELE

Everything was great with checking in.

Self

10/10

Exceptional

21 Oct 2025

Elijah

8/10

Excellent

15 Sep 2025

ESTELLE

Good for the price

The room was good but the bathroom had a urine odor and it was handicap accessible.

Business

8/10

Excellent

02 Sep 2025

Annette

Great stay

Business

10/10

Exceptional

12 Aug 2025

Robinson

Good

4/10

Poor

01 Aug 2025

Dalila

The airport shuttle never came although we called three times. Each time we had to wait a long time to get someone to pick up. We ended up taking an Uber. The breakfast area wasn't clean, the waffle griddle was hot but there was no waffle batter. Really disappointing and the reception clerk was rude. Definitely won't be returning.

Business Partner

8/10

Excellent

20 Jul 2025

Mahmood

Good for short stay near Atlanta airport.

8/10

Excellent

12 Jul 2025

Moses

No meat for the breakfast

Business Partner

2/10

Poor

30 Jun 2025

Claudia

Staff very lease , bathroom bad condition

2/10

Poor

29 Jun 2025

Verified traveler

Horrible

The check in went great! During the stay it stormed. My room flooded from storm water came in through window around ac unit.i reported to front desk. The clerk told me there is No maintenance person. So iask for a mop & discount. She didnt provide either one. So i got numerous towels to get water up my self.i went the next morning to ask for manger 6/28/2025. Mr nick patel. I was told by ms Trudy again no manager was on duty.and didnt provide no discount or acomodate my family for room being flooded and my items being soiled. The pool doesn't work. The room refrigerator dont work. There was hole s & cracks n the windowI.didnt takepics cause phone was dead and wasnt expecting this to happen.

Friends_and_family Family

6/10

Pleasant

22 Jun 2025

Dolores

I typically wipe down common surfaces in hotels to sanitize rooms. This is the first time I actually had to clean the surfaces. The room was not properly cleaned prior to checkin. The floors had not been mopped. The side tables, desk and microwave table had not wiped down prior to check in. I could see residue on the tables. I checked in late so there was no maid service available. The attached pictures show what clothes looked like after cleaning surfaces.

Leisure Family

2/10

Poor

12 Jun 2025

Matthew

I got there late at night. I laid down in the bed and there was a strong odor of urine. When I pulled back the sheet there was a huge yellow stain on the mattress cover. I requested a room change and when I got to that room the whole bathroom floor was wet. I took a bath towel and mopped up the water. When I was done the towel was brown from filth. Evidently they don’t mop the floors very often at all. When I laid down again I went to turn on the tv and it didn’t work. Also 2 times during my 4 night stay I had to leave for work without eating breakfast because they didn’t have it ready yet. They are suppose to start serving breakfast at 6:00 am. On top of that there is little to choose from.

Business

2/10

Poor

01 Jun 2025

Jasmine

Rooms were dirty and freezer wasn’t working the drain in one of the rooms was very slow hallways was very hot and not clean

Business_and_leisure Family_with_children

4/10

Poor

31 May 2025

Bianca

When we first entered there was a terrible smell in the lobby area. Made it to the room..fresher smelling, however there were stains on the bedding and the floor was very dirty. My daughter walked on the floor and her feet turned black. The underneath of things..end table, chair and TV table were not cleaned at all. There were stains on the ceiling. We also ordered in room food (which was delivered but is advertised as room service) and it was terrible. Wings were so tiny, churros tasted like oil. Although the pizza was tasty. The next morning, we decided to try out breakfast. The best part are the waffles. However, the butter is old. We had to ask to have waffle batter, orange juice to be restocked. The best part to our stay was the kind staff from the check in to the check out. The shuttle to the airport was quick and easy.

Friends_and_family Family

4/10

Poor

30 May 2025

tianna

The room didn’t seem like it was properly cleaned. From dirt and food crumps being on the ground and under furniture. The tables, counters and refrigerator had to be wiped down. The white linen could have been washed with bleach.

Leisure Family

8/10

Excellent

21 May 2025

Adam

Nice place to stay

Business

8/10

Excellent

01 May 2025

Verified traveler

It was an overnight layover stay from the airport. Shuttle pickup was timely, back and forth to the airport.
The hotel room and its bathroom was very clean and had a free continental breakfast, enough to keep one going.
A good experience overall.

Business

4/10

Poor

15 Apr 2025

April

Comforter had burn holes, room I was giving was very noisy, I could literally hear everything outside because the hotel entrance was right above my room window. The check in process took longer than it should have, and several guest were arguing. One guest was sitting on the edge of the lobby furniture and made some very offensive comments to the hotel clerk. I was about to call expedia about the incident but I forgot.

Business_and_leisure Family

10/10

Exceptional

05 Apr 2025

Dwayne S

Quick and easy Stay! Rooms were really nice!!!

6/10

Pleasant

10 Mar 2025

jennifer

Nice place

10/10

Exceptional

02 Mar 2025

Nakeshia

Perfect stay

Business_and_leisure Family

2/10

Poor

18 Feb 2025

Charisma

We didn't have a save chair for the wheelchair accessibility in the shower. Was told they didn't have one then found one that was dirty and without a back rest. Very uncomfortable and inconsiderate.

Partner

8/10

Excellent

18 Feb 2025

Nakeshia

Nice

10/10

Exceptional

16 Jan 2025

Wanda

Everything. Was. Great!

Leisure Partner

10/10

Exceptional

24 Dec 2024

Verified traveler

The room was very clean and spacious. Very comfortable bed. The staff was Awesome. Especially the front desk staff Ms Trudy and Juan. They were very nice, professional and helpful. I really appreciated them. I would definitely stay again and highly recommend to others🙂

Friends_and_family Family

2/10

Poor

30 Nov 2024

Edith

I would give it no stars if I could. Terrible smell. Don’t stay here. There are no elevators. The locks for the rooms were broken. Overall a bad experience and they wont refund you. They say its “smoke-free” but as soon as you come in you can smell a mix of cigarettes & weed. Terrible, terrible.

Leisure Family

2/10

Poor

24 Nov 2024

Sneha

Never staying there again

The experience was deeply disappointing. The bedding was dirty, and there was no breakfast offered. In the morning, I found the front desk staff asleep, which was incredibly unprofessional. The bed was uncomfortable, and the pillows had an unpleasant smell. Overall, the place did not feel clean or welcoming. I will not be staying there again.

Business

10/10

Exceptional

04 Nov 2024

Donald

Jawon was excellent checking me in, helped with the TV service in my room and the breakfast was good and delicious.

Room was spacious, quiet and convenient. The shuttle service from the airport to the hotel was great!!

Leisure Self

6/10

Pleasant

27 Oct 2024

Jasmine

It was an ok stay the room we’re pretty good the showers were not that clean .

8/10

Excellent

15 Oct 2024

Alicia

The room was not that comfortable. But it wa convenient and a great price .

Leisure Partner

10/10

Exceptional

10 Oct 2024

Alreisha

The front desk clerks are so nice and have such great manners.The rooms are clean no bugs or anything just perfect.I would definitely stay here again.

Friends_and_family Family

2/10

Poor

09 Oct 2024

Pablo

Person didn't properly checked me in so at 1 AM while i was sleeping they assigned the room to somebody else and the person tried opening the room. luckily i had double lock it so no one came in. A few minutes later i got a call from the front desk with a very rude person asking me how i got in the room, he then later was able to confirm that the previous person didn't check me in correctly and that was the mistake. unacceptable, this is super serious. i want a refund.

Business Self

2/10

Poor

17 Sep 2024

Jacob

We were double booked with a room that was occupied. Then get a new room and the bathroom door had wet paint on it. And the room smelled so bad of smoke. We finallay just had to leave. Do not recommend.

Leisure Partner

2/10

Poor

25 Aug 2024

Hasan Adam

I would never want to stay there again it was horrific the reason we left a day early it was dirty Im glad we left

Leisure Family

10/10

Exceptional

14 Aug 2024

Jerrell

Wall paper

10/10

Exceptional

14 Jul 2024

Kelvin

It's close to the highway and quiet,Pretty decent little spot if you like being away from high volume areas

Leisure Partner

8/10

Excellent

01 Jul 2024

Laura

The pool was shut down. Other than that it was good. Shuttle back and forth to airport was excellent.

Self

8/10

Excellent

25 Jun 2024

Chandra

Good tome

6/10

Pleasant

23 Jun 2024

Shawn

Staff was nice

Business

10/10

Exceptional

19 Jun 2024

Anthony

Silly stay at Clarion Pointe

It was amazing as usual.

Self

8/10

Excellent

05 Jun 2024

Anthony

Solo Trip

Comfortable.

Self

10/10

Exceptional

29 May 2024

Anthony

Heaven on Earth!!

Amazing as always! That’s why I keep coming back!

Self

2/10

Poor

17 May 2024

Delia

It had an order. Smelled like Marijuana in the lobby. Staff was very rude. I left as soon as i seen the room and didn't even get reimbursed.

Leisure Family

4/10

Poor

07 May 2024

Rushell Nixon

Place smell like cigarettes badly and sheets had dirt stains.
Bathroom was clean through

Leisure Family_with_children

10/10

Exceptional

25 Apr 2024

Anthony

Amazing Start

Amazing as usual. The staff is top notch! So friendly and helpful. Is my new home away from home.

Self

10/10

Exceptional

20 Apr 2024

Anthony

My stay at Clarion Pointe

It was clean, quiet and comfortable just the way I like it. I would recommend Clarion Pointe to a friend for sure. The staff was friendly and extremely helpful.

Self

2/10

Poor

20 Apr 2024

Shanice

The room was not cleaned properly and there was an awful smell in the room, microwave was dirty upon arrival and also the fridge

Leisure Self

4/10

Poor

02 Apr 2024

Kevin

This property need to consider the odor from the entrance to the rooms. I was in 102 and a friend was in 101 and it smelled dingy. The desk clerk a gentleman could be more exciting to welcome in guest. Overall if you can do something about the smell it might’ve been a better stay.

4/10

Poor

28 Feb 2024

Verified traveler

We waited over an hour for the shuttle. And the only way we found it then was by asking a driver. The name of motel was not on the shuttle bus!!
When we finally got to the motel the system was down so we were told we had to wait 15-20 minutes to check in.
The room desperately needed paint and updating.

Partner

2/10

Poor

29 Jan 2024

alison

Just NO!

The guy at check-in went out of his way to be unhelpful (\"which way is my room?\" \"Over there\"....without pointing or indicating anything).
First room reeked of cigarettes. He was irritated that I said I could not stay in that ashtray.
Second room, TV/cable didn't work...so asked for new remote or batteries. He came to my room and explained that I need to do 4 things in order to change the channel. No volume control....so had to unplug from the wall. NEVER NEVER NEVER will I stay there again.

Self

8/10

Excellent

05 Jan 2024

MICHELE

It Was Good...

My stay was good. I had no issues with checking in. My room was clean. The only issue I had was the remote to the TV was not working properly.

Self

10/10

Exceptional

02 Dec 2023

Austin

the quality of quietness i received

Business_and_leisure

2/10

Poor

18 Nov 2023

ANTHONY

Internet Down, Could not Check me in

Front Desk was not able to do a manual check in , computer serice / internet was down. I had to look for another hotel.

Business

10/10

Exceptional

01 Nov 2023

Bethany

Convenient Close Easy Access To The Airport And Highway... Clean Comfortable Rooms... Friendly Desk Service

Business Family

2/10

Poor

12 Oct 2023

Emmie

Very disappointing

We were not able to stay at this location because of the conditions of everything. I asked for a refund because of this, and explain why, in the request

Partner

2/10

Poor

10 Oct 2023

brian

The area was quiet. I just had bloody things in my computer chair and clothes tucked in to the couch. Computer night stands was dirty and one of the pillow cases was as well

2/10

Poor

22 Sep 2023

Raven

STAY AWAY

Kelvin at the front desk was nice and understanding.
No elevator. I had to carry my suitcases up the stairs myself.
The first room was TERRIBLY DISGUSTING.

It had trash in the cans, wrest finger prints all over the place. Lint galore on sheets. Light fixtures dirty. Fridge was broken and leaking. Smelled like smoke.

I moved to another room not much better but it was better.

I WILL NEVER GO BACK TO THIS HOTEL. I SUGGEST THAT YOU NEVER ALSTAY HERE EITHER.

OH, I did get late check out but the cleaning man (who doesn’t clean at all) banged on my door 3x. And I was out 2 min before my check out time. The pictures are no where near what the naked eye could see.

2/10

Poor

18 Sep 2023

Ginelle

Room wasn't clean. Thin walls heard everything

2/10

Poor

13 Sep 2023

Gary

Stay somewhere else!

The listing shows that there is a shuttle from the airport to the hotel. I had to call the desk 3 times and was assured each time that the shuttle was “on the way”. I waited an hour and finally took a taxi.
My room was on the second floor but there is no elevator. When I inserted the card into the door, it wouldn’t open. It was unlocking the door, but the door wouldn’t open. I tried several times and finally I had to insert the card and push the door open with my body. I reported this to the person at the front desk the next day and they didn’t say anything. No acknowledgement of the problem or apology. I would not stay here again.

Self

8/10

Excellent

03 Sep 2023

Rahsaan

My room was very clean…close to the airport! Not many food options in the area

Leisure Self

2/10

Poor

23 Aug 2023

brian

Smell like smoke in my room

Leisure Self

6/10

Pleasant

15 Aug 2023

anthony

The gentlemen tried to tell me I did not have a reservation, and I would have to pay the hotel, and then take it up with Orbitz to get my refund. Upon showing him documentation that I did have a reservation, he miraculously found the reservation. The bath towels were extremely thin and small. The pillows were the size of couch cushions. The entry door to the room would stay open unless you forcefully had to close it. The air conditioner to the room was left off, so upon our arrival, late in the evening, the room was very warm with no air conditioner running.

Leisure Family_with_children

4/10

Poor

08 Aug 2023

paul

Dirty and gross

Hotel is gross

Self

6/10

Pleasant

08 Aug 2023

Llwanna

The black guy at the front desk was rude, not even knowledgeable of questioned ask. Definitely will not stay here again if he works there.

Leisure Family_with_children

6/10

Pleasant

08 Aug 2023

Llwanna

Arrived Sunday afternoon, the staff Ferro or something was the most rudest person I’ve ever encountered. He was not concerned at all. We paid for overnight parking which he told us the wrong place to park. The manager came in the next morning and I did mention how rude he was. We came back on Thursday night and he was rude once again. Definitely will not be staying her again. Other than the rudeness the hotel was ok to be close for early and late airport flights

Leisure Family_with_children

2/10

Poor

26 Jul 2023

Stephanie

The guy checking us in had just woken up I get it, it’s the night shift but he had a bedsheet draped over him like a cape and said 2 words, I think he might’ve been asleep in the room he assigned me. The bed looked like someone had been laying in it and once I pulled the sheets back there were stains in the sheets. The couch was torn up, and the bathroom was dirty. Better off sleeping in the airport on the floor if that’s why you have to book here.

Leisure Family

6/10

Pleasant

19 Jul 2023

Tracey

I didn’t like the fact that in the middle of summer the pool was no available for use

Leisure Family

6/10

Pleasant

17 Jul 2023

Mark

Rooms were very modern and spacious, when leaving, the day before i requested that shuttle be at lobby for me at 1130. I phoned to remind them about one hour prior. At 1123 lfront desk called and began rushing me.

2/10

Poor

07 Jul 2023

SATOKO

Not recommended

There was no one at the front desk and we had to wait for 40 minutes.
The room is on the first floor and the curtains cannot be opened.
Mildew smell.

Partner

4/10

Poor

06 Jul 2023

Taiwana

The price was good but I didn’t like the room. There was a big whole in the bathroom wall under the sink. Room had a bad smell.

Leisure Family_with_children

4/10

Poor

05 Jun 2023

Shonteese

The property itself needs update bs better cleaning crew. The STAFF was amazing

Business_and_leisure Self

6/10

Pleasant

30 May 2023

Stefanie

Door and lock looks likes it had been forced open at one point.

Bed had wadded up sheet under fitted sheet.

Business

10/10

Exceptional

23 May 2023

DeAngelo

Clarion Atlanta

Great experience and staff. Very accomodating and price reasonable. Good clean environment and definitely all about the customer.

Friends_and_family Family

10/10

Exceptional

06 May 2023

Sharonda

It was amazing and closed to a mcdonalds

Friends_and_family Family

4/10

Poor

20 Apr 2023

David

Beware, there is no 24 hr airport shuttle as advertised.

Business_and_leisure Family

4/10

Poor

12 Mar 2023

Verified traveler

The bedding had stains and the sheets were dirty with multiple hairs. The floor had not been swept or mopped. The headboards had grease spots on them. The shower was ok.

Leisure Family

2/10

Poor

05 Feb 2023

ANGEL

Next Room Please!

The front desk associate wasnt at the desk . I had to ring a bell as instructed by the made up sign with tape all over the bell. After like the fourth time he finally came out a back room opposite his station he was suppose to be in. The first room he chose was up a flight of stairs with luggage in tow. The room was cold. Tv not working same young gentleman answered the phone. he states ,oh, yeah ! You have to change rooms we have been having issues with the TV. Come back down. The second room is reached i open the door and two towels were holding the water from coming in one at the windowsill and the other on the floor. I told him that the room was not cleaned he finally got up from the seat and walked in disbelief. He checked the room this time. I was able to rest before my 430am alarm.

Business

10/10

Exceptional

02 Feb 2023

Alexis

This is a no pet hotel, however if you have a service animal have your paperwork. Staff so far is nice. Very caring and making sure you have everything you need for your room. Haven’t ordered any room service yet. Will Followup later.

Leisure Family

10/10

Exceptional

29 Jan 2023

Kenneth

Amazing everytime.

Self

8/10

Excellent

09 Dec 2022

Gaoussou

Nice hotel love it

Business Friends

8/10

Excellent

29 Nov 2022

Marcia

Nice property for a fair rate.

Leisure Family

2/10

Poor

14 Nov 2022

Kelly

Don’t go to Clarion - College Park!

There was no mat in the bathroom and I slipped and hit my head. There was no bar that I could grab on too. The tub was dirty. They had no towels or washcloths. And no elevator. This was the worst stay that I’ve encountered at any hotel!

Friends_and_family Family

6/10

Pleasant

14 Nov 2022

Miley

The hotel could use a renovation or simply updates on their interior design, AND very importantly A DEEP CLEANING.

The hotel appears to only have 1 shuttle van. I waited about 45 mins for the shuttle, constantly calling the hotel's front desk to inquire about their driver's whereabouts. I think their shuttle van services 3 neighboring hotels as well, but I think the hotel could use another shuttle vehicle or two. Also, the van was musty and damp. The drivers could be a little more \"professional\" or customer-friendly.

The lobby reaks of weed.

The breakfast needs a major improvement. There were sunny side eggs in the mini fridge that look like they've been there an entire month. Who eats cold sunny side eggs by the way? The apple that was in a basket were withered and old. The mini muffins were old, they weren't fresh basically. The milk container was unclean, it had milk residue of spoiled milk from the previous morning or something.

I stayed in Room 102, the bathroom has a musty/mildew smell. The bottom of the toilet needs re-caulking. It also looked liked there was a leak coming from the base of the toilet. The drawers in the work desk have not been cleaned, there is debris and particles inside that need to be wiped away and/or disinfected. The pillowcases have mini slashes/cuts on them. The bathroom towels are small. I woke up several times due to the noise of footsteps coming from the staircase or hallway above Room 102. There is dust on many surfaces inside the room.

Leisure Self

6/10

Pleasant

12 Nov 2022

Verified traveler

Decent Stay

The front desk staff was friendly and helpful. The room had an unpleasant odor. Some of the towels had stains on them, one of the bed comforter had blood stain, and bed sheet dirty. The commode was not the cleanest.
Older hotel, the lobby and dinning areas were clean.

Business

8/10

Excellent

09 Nov 2022

Shunkesha

Customer Service was Excellent

Leisure Self

6/10

Pleasant

21 Oct 2022

Chandie

The window was broken and held closed by a piece of plastic. I was on the first floor so i felt very unsafe. Also i kept getting calls from a lady asking foe her husband even after i repeatedly told her that i had no clue who that is and I felt as if i was being set up. The one postive was that the staff was pleasant.

Family_with_children

8/10

Excellent

21 Oct 2022

Brandon

Very friendly staff! Overall would come again if you want the basics and a little more!

Leisure Family