Name: Mercure Ayr
Address: Dalblair Road, Ayr, KA7 1UG, GB

10/10

Exceptional

26 Jul 2026

Robert

Staff were friendly and parking was convenient

10/10

Exceptional

26 Jul 2026

Scott

The stand out thing about our visit to the hotel was the staff, our first interaction was at reception for check in and the women behind the desk was an absolute delight and a pleasure to talk with. Followed by the room it was spotless everything was in a great condition, the kettle in the room didn’t work but as soon as the staff where made aware it was replaced in a few minutes no hassles. The restaurant food was great and the staff member that dealt with us in there was amazing. Honestly would stay here again because the environment is the kind where I felt welcome every moment.

8/10

Excellent

26 Jul 2026

Annemarie

Room was fine slight smell of bathroom when entering the room but was clean enough and beds were very comfortable we were last down for breakfast about 9.45 food was a bit dried out toast pastries and juices were all good managed to park ok.

10/10

Exceptional

20 Jul 2026

Robert

Staff were outstanding

Self

10/10

Exceptional

19 Jul 2026

Heather

The rooms were very clean and staff were very helpful!!

Breakfast was good but look warm should have a better bay marina.

Partner

10/10

Exceptional

12 Jul 2026

Lesley

Immaculate inside and out.

Partner

8/10

Excellent

11 Jul 2026

Adam

Centrally placed in Ayr and so convenient for what we wished. Room comfortable and quiet. Breakfast buffet very good.

Friends

6/10

Pleasant

07 Jul 2026

Alison

Good sized family room. Bit run down. Restaurant just ok

Friends_and_family Family

8/10

Excellent

07 Jul 2026

Irene

Staff very helpful and friendly. Plenty of choice at breakfast. Unfortunately the view from the back rooms is not very pleasant (room 570) may be better further along the corridor

Partner

6/10

Pleasant

30 Jun 2026

gerard

Breakfast was a disaster had to ask staff for items such as cereal bowls bread some of the cooked item were not there.we even had to ask for tea cups. There was only 6 people having breakfast at this time and 3 staff.

Partner

10/10

Exceptional

28 Jun 2026

Derya

Both the hotel and staff were great. My stay was thoroughly comfortable and enjoyable.

Self

10/10

Exceptional

12 Jun 2026

Deirdre

My stay at the Mercure suited me perfectly. I was close to the train station so I could easily walk up & travel to Glasgow, and also have a pleasant stroll along the promenade. The polite barman ensured I had a nice glass of wine to relax at the end of the day. The reception staff gave me a cheery welcome back wave me when I returned in the evening. But the highlight was the seagulls' nest right outside my bedroom window and seeing the 3 babies being cared for by their parents. In general, a very pleasant stay.

Self

8/10

Excellent

25 May 2026

P

Only thing I didnt like were the public toilets serving the bar and restruant. Room was good, staff were nice, good location.

Partner

6/10

Pleasant

23 May 2026

John

Pretty standard working away from home digs - would expect more from the room rate but guess its priced for the area. Good location for the town centre etc , room was decent and towels changed daily 👍

Business

10/10

Exceptional

17 May 2026

Peter

The rooms were clean. About a 10 minute walk from the train station. Close to High Street. Breakfast was a full British breakfast. Bacon, eggs, sausage, tomato, etc. The total is close to the beach. Close to Public transport. I will stay there again.

Self

6/10

Pleasant

14 May 2026

Peter

Window would not shut so heard seagulls early morning, shower pressure was poor.

8/10

Excellent

18 Apr 2026

Virginia

The Mecure is a walkable distance from the train station, and from its front doors and front rooms one can look right down a main avenue to the Esplanade and the Firth of Clyde. The staff was excellent, helpful, and friendly. Breakfast had a wide choice of buffet items. I also had supper two evenings in the hotel, and the wait staff plus food were very good. The items for vegetarians were fine, but not much was available for vegans.
Because of my knee and hip surgeries, I had to ask to change rooms to have a walk-in shower. Do note, if you cannot climb into a tall-sided and narrow bathtub, you need to ask for a room with a walk-in shower. They made the change of rooms for me.

Self

10/10

Exceptional

15 Apr 2026

Michael

Great location nice room close to shops and restaurants staff very friendly and helpful easy parking

Partner

6/10

Pleasant

10 Apr 2026

Stuart

Water was not replenished in my room and sounded like I had a heard of elephants in the room above

Self

6/10

Pleasant

04 Apr 2026

Amelie

Room was pretty worn down and there was a wet patch on the carpet that never really dried. But the view of the harbour was great and it was close to the family I was visiting along with the train station. A stale but serviceable stay.

Self

10/10

Exceptional

03 Apr 2026

Dale

Bethany was AMAZING

Self

10/10

Exceptional

02 Apr 2026

Claire

Staff were excellent, couldn’t have been more helpful. Good location and amenities

Partner

10/10

Exceptional

30 Mar 2026

Sandra

Yes

Friends_and_family Family

10/10

Exceptional

24 Mar 2026

Sibby

Best place to stay in Dumfries - convenient for the main roads, with good restaurant next door.

8/10

Excellent

08 Mar 2026

CRAIG

Decent overnight in Ayr

Partner

8/10

Excellent

25 Feb 2026

Dale

It’s ok and clean

Business

6/10

Pleasant

09 Feb 2026

Stuart

Staff great .Room good but housekeeping did not replenish drinking water or biscuits which was disappointing

Business Self

10/10

Exceptional

31 Jan 2026

Maria

Great size room. Lovely staff. Comfy bed & wonderful view. Definitely would stay here again.

Self

10/10

Exceptional

05 Jan 2026

Zemeta

Clean room and nice friendly staff. Bar area downstairs was handy

Business

10/10

Exceptional

25 Dec 2025

Lynne

The views from this room are just tremendous! A lovely comfortable stay! Back next year

Leisure Partner

6/10

Pleasant

15 Dec 2025

David

Good staff, bad food and for £70 a poor room
Premier Inn for £50 is far better

Business

6/10

Pleasant

03 Dec 2025

Evelyn

Tv didnt work in room

Self

10/10

Exceptional

02 Dec 2025

John

The room was spotless. Reception was good, and had no issues at all. Had a meal in restaurant. Meal was superb and the young young staff member that served us was efficient and curtious. Breakfast was also good. Overall experience was great. Been a long time since i used this hotel. Would have no issues booking again.

Leisure Friends

8/10

Excellent

29 Nov 2025

Deborah

The room was spotlessly clean. Staff were helpful and efficient. Fantastic location. Close to the town and the beach but nice and quiet too. Beds were incredibly comfortable. Staff at buffet breakfast were lovely, very helpful and eager to please. Parking facilities were behind the hotel and a reasonable charge.

Partner

8/10

Excellent

28 Nov 2025

Stuart

nice room

Business Self

10/10

Exceptional

22 Nov 2025

Rebecca

Room.was clean, view was brilliant.

Leisure Partner

10/10

Exceptional

17 Nov 2025

Ronald

Fabulous stay excellant staff and service . Good amenities drinks food and really clean comfortable rooms . The most memorable stay made by all the staff who were welcoming helpful and particularly patient with large crowd staying in hotel from Streetrave Event Thank you to all staff at Mercure Ayr who made so many people enjoy the weekend

Friends_and_family Friends

10/10

Exceptional

17 Nov 2025

Colin

Didnt have breakfast,but room was clean and warm.staff very helpful..

Friends_and_family Family

10/10

Exceptional

17 Nov 2025

Garry

Lovely big “Privilege” room with views out to the sea. Comfy bed. Decent breakfast

Partner

6/10

Pleasant

15 Nov 2025

David

Poor evening meal. Had fish and chips, but the batter wasn't cooked properly
Was also supposed to get a free drink, but ended up paying for it.
The room was OK but needed redecorating.

Business Self

6/10

Pleasant

10 Nov 2025

Steve

Average

Business

10/10

Exceptional

07 Nov 2025

Thomas

Clean comfy room and nice breakfast’s

8/10

Excellent

29 Oct 2025

Jennifer

The staff were helpful, the parking facilities easy to access and it was centrally located.

Friends_and_family Friends

10/10

Exceptional

24 Oct 2025

Stuart

great room great staff

10/10

Exceptional

24 Oct 2025

Aaron

Rooms could do with being refreshed as shower was damaged and there were no plug sockets next to the bed. Had to ask for an extension lead as i have medical equipment i need to pkug in next to the bed. Receptionists were both lovely, helpful and accommodating.

Business

6/10

Pleasant

16 Oct 2025

sarah

Dated hotel, damp room and smells in the room.

Partner

8/10

Excellent

14 Oct 2025

Julianne

Clean rooms, friendly helpful staff who respond immediately to any need, good bar, delicious breakfast.

Leisure Friends

10/10

Exceptional

12 Oct 2025

Wilma

ALL GOOD ESPECIALL STAFF

Partner

2/10

Poor

08 Oct 2025

Haydon

Staff will rude hotel full of immigrants, advertised as having a pool and spa non-existent breakfast advertised as part of the cost of the room this was chargeable but this is probably or possibly and hotels.com issue rather than the hotel

Business

6/10

Pleasant

05 Oct 2025

Marie

Ok to lay your head

Was ok to lay your head but wouldn’t want a prolonged stay here I wasn’t in the room for a long time but was glad of that

Business

6/10

Pleasant

05 Oct 2025

Carole-Anne

This is a 3 star hotel so i wasn't expecting much, however on one occasion one of my bath towels was dirty. At breakfast time on the day of leaving there was very little for breakfast, I got the last sausage and when my husband went up all he came back with was beans and a fried egg. This is unacceptable especially when we paid for the breakfast. I know it said free but when we added breakfast the price jumped up by £80.00. Also not happy to pay for parking my car especially as I am registered disabled. All in all I wont be coming back

10/10

Exceptional

04 Oct 2025

Mark

Enjoyed my stay, staff were great.

Business_and_leisure Self

2/10

Poor

03 Oct 2025

Ann

I was ill &

8/10

Excellent

30 Sep 2025

Crismel

Outstanding staffs

Business

10/10

Exceptional

24 Sep 2025

Dave

Room was clean and tidy staff were great couldn't do enough for you at ant time of the day or night. will definately stay again when i'm in the area.

10/10

Exceptional

22 Sep 2025

Rebecca

I enjoyed the quick and easy check in.

Leisure Partner

10/10

Exceptional

21 Sep 2025

Alan

Nice clean rooms, with friendly helpful staff and in a perfect location for shopping walks on the beach and attending race meetings.

Leisure Self

8/10

Excellent

21 Sep 2025

Donna

Location

Leisure Friends

4/10

Poor

21 Sep 2025

JOHN

Reception area looked good. Arrived early so sat in lounge until check in time. Our room was on 6th floor & looking out towards sea. Room itself was very outdated. Beds were at least the 3’ width. Not much space to get out of bed on one of them. We found the toilet did not flush unless you did 3/4 times. During the night there was a strong smell of cigarette smoke in bathroom.. I knew I was not imagining things when my wife also reported it to me. Mentioned this to reception. Evening meal, selection on menu very poor. In fact us & another family related couple were the only 4 in there. After long drives we did not fancy trying to find somewhere else. Breakfast, fresh fruit had run out. Waitress said more being prepared. Be 5 minutes.
Was told this on 3 occasions. 20 minutes later a bowl of pineapple & some chunks of water melon appeared.
One coffee machine stopped working. It was still not working on following morning. Quassants tasted stale.
Bearing in mind that the room rate had doubled as it was Ayr gold cup weekend. Nearly £250 /night. Plus car park charges per night of £7.
I will not ever be stopping there again. Choose wisely.
Another family member stayed at another hotel close by & were also very dissatisfied so maybe it’s an Ayr thing.

Partner

8/10

Excellent

19 Sep 2025

Gary

Ayr Mercure

Having read some of the reviews for this hotel I was concerned that it might not be up to scratch. Yes the hotel building is an ugly eyesore but there’s not much can be done about that. The way the building looks is where the bad points end for me.
The hotel is in a great location in the town centre, easy access to trains and buses but it also has parking a few short yards from the main entrance.
Inside the hotel there a really nice reception and bar, the rooms are a good size and very clean and comfortable. The age of the decor might lead some to think the rooms could look cleaner but they are definitely well maintained.
The staff were very friendly and helpful and it’s easy access everywhere if you’re not as mobile as others.
If you get a high floor sea view room then your stay is even more improved.
Nothing bad to say.

Self

4/10

Poor

16 Sep 2025

Siobhan

tired

The room was tiny, with just enough space to get along 2 sides of the bed with the bed shoved into a corner. The hotel is very tired and needs a facelift. Ayr seems very depressed.

Partner

10/10

Exceptional

09 Sep 2025

Elizabeth

Rooms need a little updating.

Leisure Friends

8/10

Excellent

08 Sep 2025

Robert

We were happy with the Breakfast and the Bar service. The staff Were attentive. However we were sad that the spa wasn't functioning.

Leisure Partner

8/10

Excellent

27 Aug 2025

Agnes

Breakfast wasn’t really warm choice of eggs plates were cold at times fried eggs were like rubber disappointed with breakfast I think that would put me of coming back

Leisure Family

8/10

Excellent

24 Aug 2025

Theresa

Very quiet and and peaceful

Leisure Partner

8/10

Excellent

23 Aug 2025

Frank

Reasonable hotel with good facilities.

A well stocked hotel with a restaurant, bar etc. Parking is busy so you may have to park on the street. Part of the Accor chain.

Partner

8/10

Excellent

22 Aug 2025

Stuart

comfortable easy in middle of town

Business Self

8/10

Excellent

21 Aug 2025

laura

The hotel is needing some work and the bathroom wasnt clean but room had new carpet, the staff were really friendly and the breakfast was excellent. I'd stay again.

The seagulls in the area are very loud - the town needs to address it - not only the volume of noise, but their behavior and the trail of bird droppings they leave behind.

10/10

Exceptional

19 Aug 2025

denise

So easy to walk everywhere and the view ftom the room was beautiful

Leisure Self

4/10

Poor

14 Aug 2025

Daren

Very Tired Hotel.

Never had food, ventured out as the hotel eating area did not look very inviting. Bed was ok, not verycomfortable.

Business

8/10

Excellent

03 Aug 2025

John

Room with a View. We had room 665 and the view from the room was Amazing.
Room was Clean and Tidy, Nice Comfy bed and Nice Large soft towels. No Faults about the Room.
Only one complaint was the Shocking Expensive Bar Prices. Save your money and go outside, there are plenty of bars and restaurants near by.

Leisure

10/10

Exceptional

03 Aug 2025

agnes

Great

It was a last minute nite away and it was a good choice

Partner

6/10

Pleasant

01 Aug 2025

James

Breakfast not so good

Partner

8/10

Excellent

30 Jul 2025

Diane

Location of hotel was excellent. Walkable to shops , restaurants & Sea front. The one area that seriously needs improvement is the ladies public toilets located next to restaurant & bar. Sinks had taps which were all different styles, 2 sinks had no water… floor & doors could be cleaner ..( very sticky).,whole lot needs ripped out & refurbished. Bar area & restaurant nice and clean & well maintained.

Leisure Friends

10/10

Exceptional

29 Jul 2025

Carol

The hotel was very clean. Rooms are very spacious. Breakfast was very good and filling. Will definitely be returning.

Leisure Partner

10/10

Exceptional

20 Jul 2025

Tracey

Friendly staff, helpful and courteous. Clean room, with everything we needed. Lovely little town

Leisure Partner

6/10

Pleasant

19 Jul 2025

Jill

Stayed 2 nights….noisy both nights…doors banging, noise in corridors. Also noise from outside….3 floors up above outside smoking area and window would not close properly so had to endure both noise and smoke smells.

Leisure Self

4/10

Poor

11 Jul 2025

Graeme

Basic, book only if you need a central Ayr hotel

A very basic hotel in a great location. With a few exceptions service very poor (one receptionist very helpful, the others couldn’t care less. Ignored multiple times at the bar so went elsewhere. Breakfast staff pleasant). The hotel is in a terrible state and it surprises me that Accor allow them to use their name (albeit falling off the outside wall). Room comfortable in cooler weather but very dated, and the building and decor are in an awful condition.

Self

4/10

Poor

07 Jul 2025

Mark

Was not told of any payment for parking. Put our cases in a locker in a room . Locker wouldn’t shut and bags just fell on floor . Blonde girl said the doors don’t shut properly but main door will be locked . Was very strange . Attitude of blonde girl on desk was shocking. Very abrupt. And spoiled our stay straight away . I nearly walked straight out . But my friend calmed me down. Very poor people skills and aggressive. Worst I’ve ever came across.

Business_and_leisure Friends

8/10

Excellent

05 Jul 2025

Dale

Great location

8/10

Excellent

01 Jul 2025

lee

Front of desk staff very helpful

10/10

Exceptional

30 Jun 2025

wayne

Very central to the town centre, near to pubs and restaurants. Very easy to walk to places

Leisure Partner

6/10

Pleasant

30 Jun 2025

Stuart

Parking Nightmare

A group of us were staying at this hotel whilst in Ayr for a para lawn bowls event. We all put out registration numbers into the iPad on reception and paid the parking to the receptionist. Fast forward we have all received “fines” from a third party company. They refer you to the hotel, the hotel don’t want anything to do with it and refer back to this organisation.

Friends_and_family Friends

8/10

Excellent

26 Jun 2025

stuart

Great Rooms, great location. Much nicer looking inside than out! Nice clean open bar and lobby area. Helpful staff. The only criticism was how mean the breakfast service was. They seemed to be on a mission to hand out the smallest amount of food possible. 40 people trying to eat, eggs coming out 12 at a time, bacon coming out 12 slices at a time. No beans, no bread, no pastries.........

Leisure Self

8/10

Excellent

23 Jun 2025

John

The staff where excellent very helpful
The hotel itself was very clean but the pilllows very uncomfortable plus some of the furniture in the bar area needs replacing or repairing

Partner

10/10

Exceptional

17 Jun 2025

Rosaria

Great staff friendly

Leisure Partner

10/10

Exceptional

15 Jun 2025

Trent

The staff were very helpful and nothing seemed a problem for them

Leisure

2/10

Poor

15 Jun 2025

Ann

It’s unlike any accord hotel I have stated in Europe - tired run down

Leisure Self

10/10

Exceptional

02 Jun 2025

Ian

Hotel well located, good people looking after guests. Good sized bar area. No negatives for me

Leisure Partner

8/10

Excellent

19 May 2025

Carol

Food not great breakfast poor. Great view of the sea. Would stay again but eat out.

Leisure Partner

4/10

Poor

12 May 2025

Eric

Staff less than helpful, queried us regarding bill , charges for parking were not highlighted prior to arrival. Establishment in need of upgrading. Food at breakfast had obviously been there a long time.

2/10

Poor

09 May 2025

Dale

Nightmare at first.....

I had a nightmare with my room and TV not working at all... gotnit sorted in the end but what a start for a night away in business. The 2nd room they gave me the door handle didnt work unless you absolutely shoved the handle up.... i normally use this hotel for convenience so was not at all happy with this...

Business

8/10

Excellent

05 May 2025

Pauline

Great for Short Stay

Great location for the Ayr Festival that we were attending. The room was perfect for an overnight stay. We basically used the room to sleep in, so we never used any of the facilities or the restaurant.
It would have been good to have a fan or air conditioning as it was very hot during the night

Partner

2/10

Poor

04 May 2025

Lee

Worst in a while.

Worst hotel iv stayed in. Late being checked in, free parking as adveritised costs £7. The hotel is so run down, no sleep at all with volume of other residents and virtually no souns proofing to the outisde. Beds are hard and horrible to sleep in, pillows genuinly felt like sand bags. Id say if its just a cheap room your looking for and just a bed for the night yeah this is right but at £137 for a twin room theres so many other options in the area. Premier inn and travel lodge that way you know what your getting. We ended up leaving and going home at 3am in the morning as the hotel was that loud.

Partner

10/10

Exceptional

03 May 2025

Sharon

Perfect place for what we needed, staff lovely and room comfortable and spotless x

Leisure Partner

8/10

Excellent

27 Apr 2025

Maria

The location is great for a town centre and bus station staff were helpful and room was great good view comfy beds breakfast was good could be a little bit hotter stayed hear before and

Friends_and_family Family

4/10

Poor

24 Apr 2025

Ann

Internet not working even after complained, they tried to blame the weather. Not clean, furniture needs repairing. If my visit was not to bury my Mother I would have not stayed

Business_and_leisure Self

6/10

Pleasant

21 Apr 2025

Stephanie

This hotel needs work

The pleasant lady who checked me in gave me an upgrade to my room and that was most appreciated, especially the wonderful view. The hotel is very tired looking and my room wasn’t cleaned to a high standard. One of the tooth mug glasses in the bathroom had somebody else’s toothpaste marks in it and the tv table needed wiping as well as the remote control. Everything could have done with a deep clean. My room carpet had a black thread on it (not mine) and what looked like burn marks on the carpet. Hotel doors were well worn and needed painting and the iPad I touched to confirm my parking arrangements was gritty to the touch. I wanted to wash my hands because of this. The downstairs cloakrooms were chipped and tarnished and the whole place needs a lot more care. The flooring I saw beyond reception looked absolutely filthy so expecting staff to work in that condition is a pretty poor. I choose the Mercure as it’s a known brand in a good location but it gives an air of neglect and I would be reluctant to visit that brand again.

Self

4/10

Poor

16 Apr 2025

Paul

Hotel needs refurbished out of date. The room was very dated. Furniture was terrible the windows were blown and need replacing. The views from the window are spectacular but were spoiled by the windows. Shame could be much more. Went for breakfast on the first morning the food was excellent. Also the staff were very helpful. Second day was terrible £14 each for the food. Nothing was ready had to wait for every single item. The receptionist had to help out. The breakfast staff not interested in any customer totally ignored everyone very poor. Never went back on the third day. Would not stay there anytime after that.
Could be a lot lot better.

Leisure Partner

4/10

Poor

15 Apr 2025

Paul

The hotel is dated in need of serious updating, ripped furniture in the waiting area the room itself had windows blown the cupboards and drawers does not look good. The staff were fine some were polite others just answered you. Breakfast first morning was great but the second day was very poor.
Don’t think I would stay there again.

Leisure