Name: Irvine Riverside Guesthouse
Address: 10 Townhead, 10, Irvine, KA12 0BE, GB

2/10

Poor

11 Dec 2025

Harmanpreet

Carpet has never been cleaned. Shower drainage blocked. The door key snapped when I tried to unlock. They wanted me to pay £90 for the key. The room smelled bad. It’s a guest house for people with no standards

Business

2/10

Poor

06 Nov 2025

Kenneth

Absolutely disgusting thick with dust on the fan and light shower tray was dirty to electrical fuse box cupboard was unsecured right beside the bed. Will not be back as over all not a great stay. For the same money I could of stayed elsewhere for the same price and not worry about the cleanliness.

Leisure Family

10/10

Exceptional

20 Oct 2025

Paul

Nice place to stay a will stay agen

Business_and_leisure Friends

2/10

Poor

12 Oct 2025

Russell

Took me an hour to get through the front door. I had to upload my ID to a website just to get a code to get through the front door!! It was an absolute nightmare.
DO NOT BOOK THE B&B UNLESS YOU ARE HOMELESS!! Its terrible. The place looks like it hasn't had any work done on it since the 1970s. I would not recommend this place. 1/10 for me!

Business

6/10

Pleasant

15 Sep 2025

Samantha

We literally just need a place to sleep for one night. This was the closet option. Easy to book and get into. Honestly, we got there went to sleep and left. Clean enough, wouldnt call it dirty exactly but there was some dirt in tje corners and shower

4/10

Poor

27 Aug 2025

Grant

For the quality of the stay - shared bathroom, small room, twin mattresses pushed together, in Irvine - it should cost less.

If the price reflected the quality of stay, it would be sufficient. Everything worked and I was able to complete my stay without issue.

Leisure Self

4/10

Poor

01 Aug 2025

Mike

If you suffer from Claustrophobia dont book this room. £86 for the night as well!!! Unbelievable. Last time I stay somewhere like this. Think I would rather stay in a tent.

Business

4/10

Poor

12 Jul 2025

Alfie

Disgusting room with a bathroom that has full on damp running throughout, so bad everything in the whole room was damp and clammy to the touch, beds were dirty and showed stains under a uv light, stayed 4 days and for the price i am shocked anyone would offer this as an option to stay in at 370 quid for 4 days, would not stay here again and would not recommend to anyone until the whole rooms cleaned and the bathroom is fixed, is probably a health hazard as all i could smell was mold

Leisure Family

6/10

Pleasant

16 Jun 2025

Paul

At least it was clean, so no problem there. I do have an issue when management companies ask for additional checks, asking for info and ID after booking through online agents. I'm a host so understand but it was a hassle as both me and my friend had to do it.
Easy to find and access. Parking on the road was easy. Otherwise it was all just cheap and tired. Rooms smelt of smoking, mattress tired. But all was clean with cotton sheets and we were arriving late, leaving early so OK.

Friends_and_family Friends

6/10

Pleasant

05 Jun 2025

Fiona

Access to keys for entry was easy, bed was comfortable and the shower was good although the water took forever to drain away so I had to turn it off before it overflowed which may account for the slightly fousty smell in the room. No signal on TV no matter how many buttons we pressed!

Leisure Family

6/10

Pleasant

25 Feb 2025

Dennis and Irene

Only cleaning,that was done during our stay was what we did ourselves,never saw anyone from day one the room hadnt been hoovered until we did it.shower tray soaks bathroom floor as it leaks badly

Business_and_leisure

4/10

Poor

20 Nov 2024

Stuart

Leaves alot to be desired, rooms to small for king size bed, no room to move.

Leisure Self

10/10

Exceptional

12 Nov 2024

Catherine

Great stay, clean and good location

Partner

2/10

Poor

12 Nov 2024

Paul

Property was dirty and untidy. Room not ready and neither was alternative room that was offered. Had to argue for a refund.

Business_and_leisure Self

2/10

Poor

08 Sep 2024

Mariona

Not good at all

It was a terrible experience! The place i a mess

Friends_and_family Family

2/10

Poor

14 Aug 2024

Mike

I don’t recommend

£89 a night is criminal. My TV didn’t work, the bed nearly sunk into the floor when I sat on it and the place just doesn’t look nice. £40 a night and I’d say there would be less to complain about.

Business

2/10

Poor

13 Aug 2024

William

Clean Towels only once per week, bed sheets seldom changed, no one at the front desk to show the rooms. You couldn't pay me to stay another night in this establishment. Do not communicate with me any further.

2/10

Poor

11 Aug 2024

stuart

Terrible stayed 1night it was a construction site and never mention when booking still trying to get refund for 2 nights I never stayed

Business

2/10

Poor

04 Aug 2024

Jenny

It is fit for no one. They were decorating and doing work. The corridors and reception area were loaded with tools and equipment and the whole area was unsafe to walk around. The room was dirty and the curtains didn’t fit the windows so the light just came through. No where to hang clothes and no hangers. The mirror was behind the toilet door and not near a plug. There were extention leads for kettle etc just lying on the floor which also didn’t feel safe. Overall I would avoid and I understand it was a cheaper option than a hotel but it was even below standard for that.

Leisure Partner

4/10

Poor

30 Jul 2024

Paul

While this hotel was *very* cheap, it was not a great experience. There is no onsite staff, which would be fine, but I didn't receive an email about this and how to get the key. After speaking with someone on the phone, my key turned out not even to be in the key box, but fortunately was in my door.
The room was tiny (basically OK just to sleep in) and not very clean. The bathroom facilities were adequate. There was parking near by. Overall, I needed somewhere to stay near Saltcoats for a couple of nights, where I could basically sleep. This was a very cheap option, and was more a case of you get what you pay for rather than good value.

Leisure Self

2/10

Poor

28 Jul 2024

yvonne

Hovel

Disgusting dirty filthy even im reporting it to the environmental health team

Friends_and_family Family

2/10

Poor

13 Jul 2024

Iain

AVOID AVOID AVOID!!

Where do I start? I was supposed to receive an email on the morning of the booking with a pin number to get into this unstaffed property. No email arrived. We phoned several times until someone answered. Long story short, I was given the wrong code. I phoned again. It took over an hour to get through that time. I asked the person to stay on the line while I tried the new code. She hung up. Wrong code AGAIN. Eventally we got through again and were given a new code. This one worked and we entered this unkempt and neglected guesthouse to the overpowering stench of dampness and faeces. The \"bedroom\" was damp, unfit for human habitation and even had a complimentary jobby left in the toilet, The carpets were filthy and the furniture sticky with thick grime This is no B&B. This is more like a dystopian prison. We couldn't stay in this filthy place and we immediately departed to find an alternative hotel. Thankfully we found one. We asked for a refund as we hadn't stayed. Of course this was refused. We were in Irvine to attend a wedding. While there we asked some local people about the Riverside Guesthouse and were told it was used to accomodate drug rehabilitation patients and asylum seekers. If this is indeed true, my heart goes out to those poor souls who are forced to exist for more than a few seconds in Riverside guesthouse. Avoid!

Friends_and_family Family

4/10

Poor

11 Jul 2024

Verified traveler

Cheap for a reason.

Well overdue a revamp. Overall condition is pretty shonky. Lack of security, relying on a code lock door that regularly was on the latch, or incase of the rear, doesnt close properly. Poor standard of cleaning, dust and pubic hair on dresser. Beard trimmings stuck to tiles. Dresser tea stained, that easy came of with the slightest bit of water. Avoid as all but a last resort. No hot water one morning. Dirty knives left for 2 days in common area.

Business

2/10

Poor

07 Jul 2024

William

Pay the little extra and get somewhere better.

On arrival after 8 hours driving I was met with a locked door. Soo tired i just wanted to ly down. I called number on door and was told by bloke to wait 5 minutes for a link with which i had to provide id before getting combination for key box and main door. Waited 10 minutes no link. Met another resudent who gave me a different number. Veronica was more helpful. Proceedure now had taken around 30 minutes. Fortunately it wasn't raining. Got inside. Room 9 on key. Reminds me of Chungking Mansions Hong Kong in the late 90s. Not good. Down 3 corridors through three dors and Im out the back door. Walk down the path to No.9. Opened door dirty floor. I must say beds had clean linen. There was a kettle, tea, coffee, shampoo and conditioner. What you would expect in a hotel. The condition of the room was awful. Stains on woodwork and side tables. Disconnected toilet seat (accident waiting to happen). Large cracked sink obstructing shower door. Could only get cold water from the sink. Shower was hot but place had a lot of black mold. Did not feel clean after shower. I have stayed in $20 backpackers accommodation which where of higher standard than this place. I dhould have paid the little extra for the Travelodge. Tried to load photo??? No joy

Friends_and_family Family

2/10

Poor

30 Jun 2024

Annette

Disgusting accommodation.

I was unable to gain access to the property, as the entry code machine in which you insert the code was in extremely bad condition. I tried for over 30 minutes I telephoned the number given, where the young lady I spoke to hadn't a clue as to the layout of the hotel. She said she'd make
enquiries and phone me back. A pedestrian passing me by, was eventually, after 3 attempts, able to get the door opened.
Things didn't impress me when the door was open, as I was greeted with dirty entrance hall, which continued throughout the 3 corridors I had to walk through to get to my room. Right outside my room, litter and leaves were strewn everywhere, despite my room being in the middle of the building.
Cleanliness inside my room was also disgusting . If I hadn't travelled from Devon a few days before, plus being 81 years old, I would not have stayed and would have sought alternative accommodation.
I planned to post photographs I had taken but unfortunately your 'Add photo' section will not open.

Self

6/10

Pleasant

28 Jun 2024

Helen

The bedroom appeared to be clean but when I moved one of the beds and a bedside cabinet there was rubbish behind and under the furniture. I had to move the bed to gain access to the wardrobe. The bathroom, however, was not clean at all. There was rubbish on the floor and it was filthy. The shower door didn’t open fully because the sink was in the way. The room was so small it was awful. The shower door did not close properly as it was warped at the bottom. We didn’t use it whilst we were there because the water obviously would escape from the cubical through the door. There was evidence of this happening previously on the flooring. The sink was cracked in the middle, possibly from the shower door hitting it.The toilet seat and lid were not attached properly and were falling off the toilet. Four days trying to cope with a bathroom like that was a nightmare. Thank goodness we were visiting my Brother and were able to use the bathroom at his house each day.

Leisure Family

4/10

Poor

23 Jun 2024

Verified traveler

Dont stay here

Room was unclean and lacked space. The wi fi was weak so inable to use. Shared bathroom nit just with another room but the so called cleaner.
The towels were dirty the bed was 2 pushed together and they were different heights which made the stay very uncomfortable

Friends_and_family Family

4/10

Poor

18 Jun 2024

David

I liked the fact that it was easy to access (Keys etc) The building is very tight when carrying cases from the motorbike, doors were awkward to negotiate especially at the top of the internal stairway. What is the door doing at the top of the stairs. It was not a fire door so am a little confused especially when open covers the access to the room I was allocated.
The shower room was dirty. Soap in the shower plug hole used containers all littering the shower making it unsafe to use. Toothpaste contaminating the hand basin. It was cleaned by Sunday morning.
Generally disappointed by my stay.

Leisure Self

2/10

Poor

11 Jun 2024

Gillian

Damp & filthy fire hazard

On arrival, we had to call a customer number for code access to the room, standing in \"reception\" was already an ordeal as the place was in such a state. Got the access code and headed to our number nine room. The walk to the room was an absolute an eyesore, bins over flowing, rubbish everywhere, open cupboards full of junk! Got to our room and opened the door and the smell of dampness was awful. The room had broken lamps, food waste, the fan was filthy, bathroom was disgusting, broken toilet seat. Tried to contact the property and was told that They would send me an email so I could log my complaint and send the photos. The email never arrived, I asked hotels.com to step in and they also failed to get a refund from the manager.

Partner

2/10

Poor

22 May 2024

David

Bed was covered in stains room not clean foul smell phoned there help line and got no help

Leisure Self

4/10

Poor

14 May 2024

Kenneth

A fight broke out between other guests during my stay. Not so good.

4/10

Poor

21 Oct 2023

Daniel

The area was decent for me but unfortunately the room was rather dire, the bed was clean thankfully but the rest of the room was grim, the worst being blood found in/on the drawers, the wardrobe and surrounding carpet. Only stayed for half my booked time

Business Self

8/10

Excellent

18 Oct 2023

LeeAnne

Just what we needed- couple of nights Double Room was clean as expected..

6/10

Pleasant

15 Oct 2023

Kevin

1st room stunk of dogs, Central Heating not working, No Hot water at basin (Electric Shower ok).
Emma (Receptionist) was extremely helpful, she moved us to another room which was a bit better (same as above just smelt better) and supplied us with 2 electric radiators.
I think the problem is when we booked, we requested a room with a bathroom as there were rooms with a shared bathroom, when we did this, the photo linked to it on the booking page, was far nicer than the room we got.
Lesson Learned!! You pay for what you get.

Business Partner

8/10

Excellent

13 Oct 2023

Cain

Was good

Business Self

8/10

Excellent

08 Oct 2023

Elaine

Good sleep no stair’s which was good and the staff very helpful

10/10

Exceptional

22 Sep 2023

Edith

Liked that it was self contained. Liked that we didn't have to check out too early.

2/10

Poor

17 Sep 2023

Ned Edward

Disgusting place to sleep in

2/10

Poor

22 May 2023

Mr Mark

Nope

Awful thought i was staying in the actual house only to be told to go around back to what can only be described as a hostel room
Bed was awful still having back pain so no i dont reccomend unfortunately
Also contacting the owner nightmare never again left early morning as quick as possible .

Partner

4/10

Poor

08 Aug 2022

Katharina

Never ever again

Ziemlich durchgelegenes Bett, sehr dreckig dafür ziemlich teuer

Friends_and_family Family

10/10

Exceptional

19 Jun 2022

Gillian

Cheap and cheerful

Very friendly helpful lady on reception kindly checked us and showed us to our room.
Room was small and basic but wasnt expecting anything flash.

Partner

4/10

Poor

17 Jun 2022

Garry

There was no cleaning or bins emptied for the 7 days i
was in the room and for the last 2days there was no toilet paper or tea and coffee even after phoning to request some .

Business_and_leisure Self

2/10

Poor

12 Jan 2022

Isobel

It was absolutely ridiculous no organisation

Leisure Partner

10/10

Exceptional

07 Nov 2021

Janette

Lovely wee place defo go back

Leisure Partner

8/10

Excellent

06 Oct 2021

jacqueline

it was good low price, clean and tastefully decorated etc...
the check in was horrendous...the information about needing 2 codes was not shown at the time of booking..then the info. apearred near the bottom of the e mail..
so I had not seen it, then when I arrived at the property and phoned the management I couldnt hear a sits a busy roead, and the security, was way too much given that I had paid and they had my dtails, so it took quite a long time to actually get in, which is not whats needed when you are travelling.
Later a young man also couldnt get in as he had no codes as someone else had booked for him, but she couldnt find the codes and this time no one answered the managments phone... myseld and another gust tried to help him but there was nothing we could do, after about an hour he gave ip and slept in his van..this all really spoilt the overall experience

4/10

Poor

12 Aug 2024

Susan

It was in the middle of renovation (in high season) the reception was a mess, in my room the floor was not cleaned properly and it was missing a light bulb in one light, the main light switch was well concealed behind a curtain behind the wardrobe and took some finding. Access to my room was from a path open to the street and the means of locking it unfamiliar so the first day I had to leave it open. When I eventually saw the helpful room service lady, who was there for three hours every day so I had to make sure of being back at that time, she showed me how to lock the door, saying English people always had problems, so it is a system only familiar in Scotland. A written explanation would have been very helpful. The whole place was self-service (check-in was through instruction by e-mail with a code for opening a keybox) and had an air of neglect. I made a couple of calls to the phone number posted at reception and one of the people I had difficulty understanding and did not call back as I requested. The hotel is a bit outside the main town though there are a number of bus routes. I would recommend not keeping it on your list.

8/10

Excellent

10 Jun 2024

Helen

Decent and value for money

The accommodation is “Airb&b style”, so no service on site. However when I had a problem with access I got immediate attention on the phone.

The room was reasonably clean, bedlinen and towels spotless. Shower, hot water etc. working fine, shower gel supplied, kettle available with plenty of tea and coffee.

A wee bit shabby outside of the room but I gather they are still working on it.

Cleaner/maid friendly.

Value for money and I suspect but don’t know for sure that it will improve further.

Self