Name: Lauriston Hotel
Address: South Crescent Road, 15, Ardrossan, KA22 8EA, GB

6/10

Pleasant

22 Jul 2026

Pamela

My main problem was sorted once I reported it, but it was an unusual scenario, I believe, in that my room had not been properly cleaned before my arrival. The manager was superb in accepting my observations and promised to get the room cleaned by housekeeping the following day whilst I was out (I stayed for 2 nights). However, that did mean that I had to stay and sleep in a room that wasn't clean and I had to sterilise my mug, saucer and spoon.
I also found the bathroom lacking - it had no toilet roll holder, the shower cubicle had no shelf for bottles of shampoo etc. which I find difficult, and the small washbasin was difficult to wash in without water getting all over the floor.
The restaurant food was excellent - although waitress communication with the chef did let them down on my one evening - but it was sorted and the manager kindly gave me a complimentary meal and wine by way of compensation, so everything that could be done to rectify problems was done. Overall I enjoyed my stay.

10/10

Exceptional

14 Jul 2026

Susan

The staff were very helpful and obliging; the room was comfortable and had a sea view. It also had a TV, which was not advertised on the website - an omission which should perhaps be rectified. As to breakfast, I was a bit disappointed that there was no fruit available as an option - but no objections were raised when I brought in my own supplies. Despite a fair being in operation on the green opposite, it was very quiet - EXCEPT on the Friday night when there was a function with loud music on in the room downstairs until midnight ; I suppose one has to accept that when staying in a hotel open to the public, and fortunately it was only the one night. And it also meant I could get a meal at the hotel on the evening I arrived, which was a plus. So on the whole I had a very pleasant stay.

Self

10/10

Exceptional

09 Jul 2026

Anne

There was a bath in the en suite. Comfy beds. Food delicious.

Family

8/10

Excellent

08 Jul 2026

William

Stayed a few times, food always good, staff great, can't fault it for the price.

Self

10/10

Exceptional

06 Jul 2026

Shirley

Excellent location for public transport and for the beach. Staff were fabulous.

Self

8/10

Excellent

06 Jul 2026

Julia

From the outside this hotel looks rundown. The decor inside needs to be upgraded.
Disappointed with the bathroom as there was a smell coming from the shower basin. This was remedied by putting water in the shower plug.
In the morning, we could not get hot water from the shower.

However, having said that, the staff at the hotel are friendly and helpful.
The hotel employs 3 chefs who are tremendous - our dinner in the evening was fantastic. Fresh ingredients - and perfectly cooked. The BEST lemon cheesecake I have ever eaten! Many locals go for a meal there, and the restaurant is busy.
Breakfast was excellent too - and served promptly.
So, you need to see past the outdated exterior and interior decor….
The hotel is ideal for getting to the Ferry to Arran the next day. We would stay there again. We would certainly eat there again!

Family

10/10

Exceptional

02 Jul 2026

Gill

Comfortable, clean and great breakfast

Self

8/10

Excellent

01 Jul 2026

Paula

Decent hotel to stay in if you are catching the ferry over to Arran as it's only a 5 minute drive from the port.

An tired old hotel but clean nonetheless and friendly helpful staff. The bed was cozy and the hotel was nice and quiet, and the car park was large. The full Scottish breakfast was also really lovely :-)

As a solo traveller it was perfect for my needs, I wouldn't recomment it for a romantic getaway though!

Self

10/10

Exceptional

30 Jun 2026

Carolann

Honestly amazing staff!!
Friendly extremely helpful and kind.
Really lovely nights sleep would definitely come back again.
Thankyou so much

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Sheridan

Room clean and comfortable

Partner

8/10

Excellent

25 Jun 2026

gordon

staff very friendly and helpfull. Close to transportation. food was tasty. On the down side, bathroom walls and ceiling were peeling. The room door trim in the key lock area looked like the door can easily be opened with a credit card slipped between the frame and the door.

Family

6/10

Pleasant

16 Jun 2026

Darren

Staff

Self

6/10

Pleasant

16 Jun 2026

Scott

The cooked breakfast was lovely, freshly made to my order time taken, tea/coffee available and cereals/juices too.

The negatives are the bed was uncomfortable, there were several insects (flies and spiders) in the room when I arrived, and there is no parking for a long wheel based van (although no one complained by me taking up 2 spaces).

Overall, a 6 out of 10. Does its job for a quick stay as a tradey.

Self

10/10

Exceptional

14 Jun 2026

Scott

Perfect base for exploring the west coast and isles

Family_with_children

8/10

Excellent

12 Jun 2026

Stephen

Lady at reception & staff were really great.Beer and dinner very good.Nice location.Parking a plus.Enjoyed the quiet away from Glasglow.

Partner

8/10

Excellent

09 Jun 2026

Kenny

This was a trip down memory lane for me. I grew up in the area and the Lauriston has always been iconic for me. After staying there for 1 night, it is still iconic.

Friends_and_family Family

6/10

Pleasant

06 Jun 2026

Robert

Pleasant enough hotel.
My downer they did an early meal deal but didnt tell me when I booked the table. In tge deal was soup but no soup to order on regular menu. Oh well.

Self

8/10

Excellent

06 Jun 2026

Stuart

Fantastic value for food. Was so much of it and excellent too

Self

10/10

Exceptional

28 May 2026

francis

I can't fault the staff who were all very helpful, nothing was a problem.
The hotel is in a great location, overlooking the beach and 5 mins from Ardrossan South Railway station

Self

10/10

Exceptional

27 May 2026

Annette

Old charm

Friends

6/10

Pleasant

17 May 2026

Kenneth

Property very tired needs a makeover

Partner

8/10

Excellent

15 May 2026

Carole

Food was great we had a 2 course lunch the rooms are basic but comfortable enough. The young red head waitress chloe was apologetic about our wait but she was run off her feet but food was worth the wait.

Partner

8/10

Excellent

10 May 2026

Katherine

The hotel was perfectly situated for catching the ferry in the morning. Staff were friendly and helpful. Food was good, both in the restaurant in the evening and at breakfast.

Partner

10/10

Exceptional

22 Apr 2026

Brian

No issues at all and really good value. Really good food in restaurant and lovely breakfast.

Partner

6/10

Pleasant

22 Apr 2026

Howard

Staff nice and hotel clean but hotel needs a re-vamp

8/10

Excellent

15 Apr 2026

neil

Breakfast was disappointing but everything else was fine.

8/10

Excellent

15 Apr 2026

Ronald

Breakfast excellent. Room draughty and lighting poor. Bathroom small and awkward to use but shower very good. Once again bathroom lighting poor, could not shave due to dim light around the mirror. Worn carpets, chipped paint and awkward self closing door top of the stairs. However considering the price its all tolerable if you are not fussey.

Partner

4/10

Poor

13 Apr 2026

Heidi

Hotel did not live up my expectations. It seems they have updated some things however cheaply. Ensuite bathroom was redone, broken drain and no toilet tissue holder. The overall smell of fragrance is overwhelming and carpet looks molded. Service was curt at check-in. Was told breakfast til 10:00, went down at 9:20 and then told it ended at 9:00. Told them of mix up and was not offered even a cup of coffee. Very disappointing.

Self

4/10

Poor

01 Apr 2026

TREVOR

Breakfast and food very Nice but hotel very run down

Self

10/10

Exceptional

24 Mar 2026

Frank

Good food and very friendly and helpful staff.

8/10

Excellent

08 Mar 2026

Robert

Food excellent, room small but adequate and clean. Easy parking. Staff very helpful. The hotel is a conversion from a very old house that's dark and a bit run down but the bar and restaurant are very nice. Overall very good value for money @ £85/night for double room and first rate 3 course meals from £17

Partner

10/10

Exceptional

20 Feb 2026

Mark

The staff were excellent and both evening meal and breakfast were 1st class
Room was a bit dated and could use a freshen up but the rest more than made up for this

Self

8/10

Excellent

18 Feb 2026

ROSE-ANN

A little tired and dated however room was spotless and we had a sea view which was great. Staff were lovely and friendly with easy check in. We had breakfast and you are given a slip to complete for what items you would like for breakfast, plenty of choices and very good value for money, we also ate in the restaurant that evening and the food was delicious, plenty choices to choose from, generous portions this was from their sublime menu 3x courses each and a bottle of wine £56, great deal. Whilst Adrossan itself coud do with a little regeneration, there is a good promenade in which to walk and a bus stop outside the hotel in which you can go to Saltcoats, Stevenson and Ayr. A good wee hotel for an overnight stay with good food too.

Partner

8/10

Excellent

15 Feb 2026

Chris

Lovely clean room, great sea view. Friendly staff. Good hearty breakfast. Would definitely stay again

Leisure

8/10

Excellent

14 Feb 2026

ALEXANDRA

Room was very comfortable, breakfast was excellent, staff were lovely, no fault of the hotel but the room next door were very noisy until 6 in the morning!! 🙈

Partner

10/10

Exceptional

13 Feb 2026

Martine

Excellent as always

Business_and_leisure Self

6/10

Pleasant

04 Feb 2026

Thomas

Bed comfortable. Room dated. Pillows thin. No need for a dressing robe and TV too far away

6/10

Pleasant

22 Jan 2026

Sarah

The rooms were basic which is fine for us however the beds both need new mattresses at the very least. The bathroom was clean but the lack of hot water wasnt great on a cold day.

Leisure Family

8/10

Excellent

15 Jan 2026

William

The food was excellent, staff very good at breakfast and tea. 2nd time staying here. Had a good sleep. Price is fantastic. Thank you

10/10

Exceptional

31 Dec 2025

Janet

Breakfast was nice although my partner wasn't impressed with the link sausage! 😊 Car park was very easily accessible and staff were very friendly, especially the lady that served breakfast.

Partner

4/10

Poor

21 Dec 2025

Olga

The hotel needs a good investor. All is old and tired. It is overpriced, even a half price would be too much. The central heating doesn't work, the small electric heater is inadequate. The bathroom is a refrigerator like. When you seat in the toilet your knees open the bathroom door so narrow is it. The shower space is too narrow, no even a shelf to put all your toiletries on. Etc etc etc. Absolutely disappointed. I would not recommend to stay there.

Partner

10/10

Exceptional

02 Dec 2025

Paul

The stay was great.
Love the breakfast.
C9mfy beds.
Hotel in need of a decor.
Not the weather.

Friends_and_family Family

6/10

Pleasant

30 Nov 2025

Tom

The central heating was so loud or it was possibly the pipe outside the window. All night sounded like I was underneath a waterfall.

Self

10/10

Exceptional

19 Nov 2025

William

Friendly staff from arrival to departure. Food in the evening and morning was good. Worth every penny. Thanks

Business

10/10

Exceptional

13 Nov 2025

William

Friendly staff and a really good breakfast!

Leisure Self

10/10

Exceptional

08 Nov 2025

John

Freshly made breakfast in a charming and homely environment. Would recommend. Wendy, Shona and Craig all very accommodating.

Self

4/10

Poor

04 Nov 2025

Paula

The staff was great. The room was clean but needs significant refurbishing and a new mattress. I left within an hour of arrival and stayed elsewhere

Leisure Self

10/10

Exceptional

01 Nov 2025

Lisa

Clean room staff friendly and food very good. It was our 4th times stay there at different bedroom! Feel comfortable and safe there. Will definitely come back there in the future!

Leisure Family_with_children

6/10

Pleasant

29 Oct 2025

James

Great location, pleasant staff and a lovely breakfast.

Despite the radiator set on the highest setting the room was very cold. There was an air gap between the windows and their frame which meant a strong draft and there was no radiator in the shower room or heated towel rail. In terms of amenities the broadband was incredibly slow and I didn’t have a mat in the shower room.

Business

10/10

Exceptional

27 Oct 2025

Jamielee

Clean room, staff accommodating, breakfast perfect - lots of choice, plenty parking space

Friends_and_family Family

6/10

Pleasant

05 Oct 2025

Diane

We stayed here for 3 nights. The staff were friendly enough, but nothing to write home about.

*CONS* – Unfortunately, the experience didn’t quite live up to expectations. Breakfast was lukewarm every morning — the plates were hot, but the food wasn’t (and the toast arrived cold). It seems like it's prepared in advance and left on a hot plate. I’d encourage the staff to try out their breakfast. The bedside lamps were far too large, leaving hardly any space on the table. The bed's headboard wasn’t secured, and the room’s window was broken — during Storm Amy, it honestly felt like the eye of the storm was at the end of our bed! The toilet seat was loose, the bathroom extractor fan didn’t work, the shower arm was broken, the mirror was broken, and the kettle wouldn’t stop boiling. On top of that, the tiles in the bar toilet were loose and actually felt unsafe.

*PROS* – The bed was comfortable, the restaurant food was served hot (unlike breakfast), the location is great, there’s plenty of parking, the bar area is lovely, and the in-room tea and coffee supplies were generous.

Overall, while there are some positives, the hotel is in need of serious maintenance and modernisation.

Partner

8/10

Excellent

26 Sep 2025

stephen

Just needs a bit updating

8/10

Excellent

25 Sep 2025

Brenda

Great

Friends_and_family Friends

6/10

Pleasant

23 Sep 2025

Craig

Pros - great location, big free car park, good tea tray and even bath robes in room
Cons - remote control filthy, tape on window to stop you opening it ? Breakfast service poor - no interaction from staff asking if all ok etc ? Bathroom snug - over 6ft you might struggle to sit on toilet without your knees pushed up against wall

Business

8/10

Excellent

06 Sep 2025

L

Clean comfortable spacious room with a lovely outlook onto the sea.
Helpful staff. Easy parking. Easy access to nearby towns and roads.

Leisure Partner

10/10

Exceptional

30 Aug 2025

Andrew

Really helpful and pleasant staff. Plenty of car parking available. Very clean and tidy.

10/10

Exceptional

24 Aug 2025

Leo

We love this hotel. Breakfast was included. Our room was facing the sea and we had a large room.

Leisure Partner

8/10

Excellent

16 Aug 2025

Teresa

Lovely hotel with a view of the beach.
Which was lovely and clean.
Hotel staff were friendly nothing to
Much trouble .
Would return .

Leisure Partner

8/10

Excellent

04 Jul 2025

Geoff

Lovely sea view

Nice hotel if a little dated.

Business

4/10

Poor

02 Jul 2025

Laura

Hi, firstly I would like to say thank you for allowing us to come in and change before our check-in time as we were going to a special occasion.
I have stayed at the lauriston in the past, had lots of family celebrations - christenings, weddings and special family gatherings here over the years. It is a place that hold lots of special memories to me and my family.
I would always try and book here for a stay when visiting my home town.
But sadly this may not be the case from now on. I just feel the accommodation needs a complete renovation. The bed in our room (room 1) was shocking, it needs replacing and is probably the most uncomfortable bed we have slept in.
The rooms aren’t dirty but the carpets are worn, the bathroom cabinets are damaged too, and this looks like it could do with upgrading.
The carpets in the main area are badly worn and it’s actually really sad to see on as mentioned previously a place I have used many times.
I think that rooms need decorating, new beds, furniture and bathrooms before I would consider staying again.
I want to say though that the lady who is I presume the housekeeper who served breakfast and cleans the place is just lovely, she is the cheeriest of people and was so helpful and I hope she gets to hear this as credit where credit is due.

However the owners really need to take heed and get this hotel back looking at its best and it could be a wee gem of hotel,

Leisure Partner

10/10

Exceptional

23 Jun 2025

Daniel

Pleasant stay at Lauriston hotel definitely will use again

10/10

Exceptional

15 Jun 2025

Andrew

A very relaxing hotel with a food menu that had vegan options. I also had a vegan voiked breakfadt that included vegan haggis. Very good.

Self

6/10

Pleasant

02 Jun 2025

Keely

Lovely location, early closing on Sunday pm

Leisure Friends

8/10

Excellent

10 May 2025

Wendy

Very Good Small Hotel

Nice room and view . Decor a bit tired . Bed huge and very comfy. Small but good shower room . Lovely views

Partner

8/10

Excellent

06 Apr 2025

Kevin

Nice hotel .rooms large and clean.food great .

Leisure Family

8/10

Excellent

04 Apr 2025

Stuart

A decent hotel and value for money.

Partner

10/10

Exceptional

16 Mar 2025

Jacky

Waitress in the breakfast dining room extremely courteous and good at her job. Room 2 has a wonderful view to the beach and the islands beyond.

Business Self

6/10

Pleasant

07 Mar 2025

Barry

Okay, but dated

Very dated and worn. Bathroom and bedroom is tiny and very little room. Felt a bit rushed to have breakfast as we had to fill in a form the previous night and picking an exact time to eat for the next day.
Came down to load the car and staff were waiting for us to have breakfast and felt like we were being pressured to sit down. Breakfast was good and no issues. Hotel just feels like it needs serious updating

Partner

6/10

Pleasant

15 Feb 2025

Sheila

First impression was \"very rundown and tacky\" and in desperate need of a spruce up. It needs a good tidy up in the front. Not very welcoming on arrival. It was clean enough and staff were friendly but definitely very overpriced for what you got. Breakfast was cold and barely adequate. Not somewhere to return to.

Partner

10/10

Exceptional

15 Feb 2025

Mr

Good and comfortable stay

Business

10/10

Exceptional

28 Dec 2024

Mark

Comfortable and good food

Comfortable and good food

Self

10/10

Exceptional

26 Nov 2024

Mark

First class service and attention

Excellent staff really helpful food excellent will definitely stay again

Self

10/10

Exceptional

14 Nov 2024

James

Staff were friendly, efficient and extremely helpful.
The hotel is a wee bit tired looking but staff bring itback up to being a great place to stay.

Leisure

10/10

Exceptional

05 Nov 2024

Emma

Excellent hotel.

Room was great, parking was great and the food was amazing

Business

10/10

Exceptional

03 Nov 2024

James

Excellent

One night b&b for family party. Fast, efficient check in. Clean, spacious, well appointed room. Comfy bed. Staff were all amazing and breakfast was perfect. Well done to all, we will be back. Thanks.

Partner

6/10

Pleasant

02 Nov 2024

David

A very tired property with very small room(2). Good shower.

6/10

Pleasant

05 Oct 2024

Shannon

Close to train station

Initially the condition of the front door and interior reception areas appear to be slightly unkept, there was wooden panel that had fallen off front door and dim lighting that felt intentional to hide things. There was also a really strong perfume smell throughout the property that also felt intended to hide things. However my room was clean and comfortable, with extras like robe and snacks. Staff was friendly and welcoming and breakfast hit the spot! Hotel was chosen for proximity to the train station, which is excellent!

Self

4/10

Poor

26 Sep 2024

Marcus

Room dark and in need of a major refurb but clean. Bathroom very basic and definitely needs decorating. Paper torn and hanging off wall and sealant cracked and mouldy round bath and toilet. Woken at 6 am by very noisy radiator. Also was locked out returning at 11pm as no one had informed us that we needed to phone and say that we would be \"LATE\". eventually let in by a night watchman after banging on several doors and windows. Car park unlit and entrance to accommodation felt very dark and unwelcoming.
Breakfast was very good and restaurant had obviously been upgraded at the expense of the bedrooms. Also as accommodation is on first floor with stairs and no lift, totally unsuitable for disabled or those with mobility issues. Even at the rate charged vastly overpriced. Photos are available to back up comments

Leisure Partner

10/10

Exceptional

21 Sep 2024

Enjay

Booked this hotel for the night prior to our ferry journey across to Arran.
Lovely twin room, dinner and breakfast were delicious and all the staff were so welcoming and friendly.

Friends_and_family Friends

8/10

Excellent

20 Sep 2024

Paula

Great stopover

Great location.
Great food at very good value on the early bird 3 course menu.
Breakfast included in room price.
Bathroom door didn’t close properly.
Lovely view from sea view room but a little noisy with traffic (I should’ve thought of that).
Very friendly helpful polite staff.

Partner

10/10

Exceptional

19 Sep 2024

Paul

I liked everything about my stay, the hotel, the room, the staff and the food.
I Will definitely stay there again.

Leisure Self

10/10

Exceptional

15 Sep 2024

Amanda

Great size room. Great sleep. Food was good probably one off the best hotel breakfast I’ve ever had. Especially the black pudding was amazing.

Partner

10/10

Exceptional

11 Sep 2024

Karen

Lovely property, nice decor, friendly staff, great restaurant

Leisure Self

10/10

Exceptional

30 Aug 2024

Chris

Good menu, excellent breakfast, room was really good, tight fit in the bathroom. A bit tired decor wise, particularly the stair carpet. Would stay again.

Leisure Self

6/10

Pleasant

27 Aug 2024

Jonathan

Very nice and helpful staff. Hotel is brilliantly located (5 min.from train stop and 15 min. walk to the ferry to Isle of Arran (gorgeous! well worth a visit).
Lauriston Hotel is a good value. Food isnt gourmet, but tasty and filling. For budget minded travelers, well worth considering.

10/10

Exceptional

21 Aug 2024

Jonathan

We had our ferry time changed by CalMac from convenient to inconvenient so we decided to travel up the day before and stay in Ardrossan overnight. Wasn’t expecting much but the Lauriston over delivered in every dept. From a lovely huge room with modern en-suite lost in its vast expanse, to the cute table and two chairs in the window bay with a fantastic sea view.
My wife thought the beds on the hard side - I thought the firmness was perfect - we both slept like logs though
Breakfast was lovely - never sure about ordering the night before so when I was not so hungry the next morning I was worried I might offend - in the end they flexed perfectly around what I wanted - and everything was perfectly cooked and very good quality.
Finally the service - from initial calls to check arrangements to check in, to reception arrival, to breakfast service all the staff were just lovely full stop - we can’t wait to go to Arran again but next time we’ll have a couple of days at the Lauriston to extend our holiday!

Leisure Partner

10/10

Exceptional

15 Aug 2024

Patrick

Very nice 1 night stay

Very good. Lovely sea view. Nice little touches in the room.
Hotel generally looking a bit dated in parts, but it is an old building!!

Self

10/10

Exceptional

11 Aug 2024

Tera

Lovely view of the Firth and great food in the restaurant and wonderful bell hops (no elevator)

Leisure Family

10/10

Exceptional

12 Jul 2024

MARGERY

It was a very comfortable stay . Can I suggest having a mat for the shower to avoid slipping

Business Self

8/10

Excellent

08 Jul 2024

Holly

Hotel is in a great location beside the ocean. It could use some updates though.

Leisure Family

10/10

Exceptional

04 Jul 2024

Anthony

Trip

Great place to stay food Great staff very helpful

Partner

10/10

Exceptional

11 Jun 2024

Kirstin

Very convenient for the ferry crosfing

Once place to stay with lively staff members

Business

8/10

Excellent

06 Jun 2024

Katherine

Tge Lauriston Hotel Ardrossan

Bedroom was very nice. Bed was comfortable. Hotel clean. I was disappointed in breakfast. My plate seemed a bit greasy and potatoe scone was very soggy. We were only given one slice of toast each and not asked if we would like more. Staff were very nice.and helpful. We had 3 course dinner and it was very enjoyable. We would ho back butwould be wary of breakfast choice.

Partner

8/10

Excellent

06 Jun 2024

yvonne

Proximity to train station is great. Food was delicious. We ate breakfast daily and 2 evening mesls

Leisure Family

6/10

Pleasant

23 Mar 2024

Thomas

Great stay. Breakfast was a bit overpriced for the amount and quality of the food but can’t complain as it was free.
Room was overpriced but understandable due to being the only hotel there staff were lovely and had such a nice welcome.

Leisure Partner

6/10

Pleasant

07 Mar 2024

Mike

Or for monetdeVery convenient for working on our yacht in Clyde Marina and we have used the Lauriston a few times now. The rooms are clean and comfortable the meals in the restaurant are varied and decent value fun and for the price the total package provides good value for money. I do think the carpets are showing their age and could do with cleaning or updating. Unfortunately and unusually the.breakfast was a bit of a disappointment in that that the full Scottish came thoroughly undercooked. I did ask for the bacon to be grilled longer and it came back perfect. The sausage, pudding and haggis I thought were lesser quality than before however. All a bit disappointing this time!

Business

10/10

Exceptional

17 Feb 2024

karen

Staff were all fab, on seafront and near railway. Food was amazing

Leisure Partner

10/10

Exceptional

03 Feb 2024

Anthony

Very nice hotel, large spacious room with great sea view.

Partner

10/10

Exceptional

01 Feb 2024

thomas

nice hotel and nice value

definately enjoyed our stay at The Lauriston, the staff were very friendly, the brakfast was excellent as well as the restaurant where we had a meal for 10 in the evening, it had a large parking area which was very convienient. great price too so overall i definately recomend it

Friends_and_family Friends

10/10

Exceptional

04 Dec 2023

Wilhelmina

Warm and welcoming , very spacious comfortable room, lovely friendly staff ..
Super breakfast served .. definitely recommend and we will certainly go back ..

Partner