Calypso

6/10

Pleasant

31 Mar 2026

Amber

The room was clean. Hot tub didn’t work.

6/10

Pleasant

31 Mar 2026

Kaitlyn

Kitchen had everything needed for a family of 4 in the one bedroom villa. Bed was a little sunken and pillows were not comfortable to me. I didnt like the bathtub jacuzzi, feels gross to even shower in. Property had 5 pools and some hot tubs (shared with 2 or 3 other hotels which wasn’t an issue since we didn’t go during spring break). Good for everyone - little ones to adults. We went during spring and the pools were cold. I asked the front desk if any of the pools were heated or temperature controlled and they said all of them were. I have to 100% disagree with that. Hot tubs were hot at least. Our bedroom window didn’t fully close from the sides. It was like the window didn’t fit the framing. So it got hot in the bedroom during the day. Breakfast not included but they have some simple options on the property for snacks or lunch. Also didn’t waste our time with the timeshare presentation based on reviews I previously read so I suggest skipping it as well. It was an ok stay overall.

Family_with_children

6/10

Pleasant

31 Mar 2026

Frankie

Trash

10/10

Exceptional

30 Mar 2026

Liliana

Love the room perfect for what we needed, very comfortable. Easy check in and check out. We will stay again.

Family_with_children

6/10

Pleasant

30 Mar 2026

Frankie

First of all the room that was advertised was not the room that we received the room that we received was raggedy and all the furniture was old. It smelt like smoke. The sheets were stained. There was mold in the shower and in the Jacuzzi hot tub. The only thing that was decent was the pool areas. It’s a shame that you Hotels.com and this corporation has to scam poor people to take their last when they just want to have a vacation with their family and enjoy a little luxury.

10/10

Exceptional

29 Mar 2026

Jarryd

Clean room

Family_with_children

8/10

Excellent

29 Mar 2026

JoAnna

I had to speak to a timeshare representative before getting my parking pass after checking in with the front desk staff, but simply declined the complimentary breakfast invite and was on my way. I was upgraded to a 2 bedroom that had full kitchen, washer and dryer, and jacuzzi tub. It was a nice place! I Would stay here again!

Friends_and_family Family

4/10

Poor

29 Mar 2026

Mariah

Sugar ants and another kind of bug in bathroom & kitchen area. Wifi didn’t work, bath tub/ bathroom wasn’t clean. Lots of dust in room, and also children had severe allergies after being in room short time.

Family_with_children

8/10

Excellent

28 Mar 2026

Terrence

The unit we had was convenient and met the needs of our family. Overall it was clean and comfortable. Some herbal updates could be done to the property.
The biggest complaint was the mini gold and equipment rentals across the road. Our kids wanted to play mini golf but they required an adult to leave their ID with the rental place to get equipment. We were staying at the resort and were wearing the brackets. I refused to leave my ID with a stranger so we couldn’t use the mini gold and activity area. They need to have a better process.

Friends_and_family Family

10/10

Exceptional

28 Mar 2026

debbie

Excellent. Very clean villas and well supplied with everything you need. Property amenities above average.

Family_with_children

10/10

Exceptional

27 Mar 2026

Stuart

Was great except room
Smeeled is old cigarettes

Partner

10/10

Exceptional

25 Mar 2026

Natalie

Stay there for several years enjoy every time

Friends_and_family Family

10/10

Exceptional

24 Mar 2026

marielis

Good

Family

2/10

Poor

24 Mar 2026

Michele

We had no hot water and nothing was done

Family

6/10

Pleasant

23 Mar 2026

Tammy

Do not get a ground floor because you have to hear the noise from upstairs all night.

Partner

10/10

Exceptional

23 Mar 2026

Timothy

Clean room ours ahead screen porch. Pools looked great but went to Disney open to close

Family

8/10

Excellent

23 Mar 2026

Cindy

Great price for the location and amenities. Bar at pool was nice for drinks and great food. A few maintenance issues, but they were addressed within an hour. Would recommend asking for room not facing the expressway loud in evenings. People smoking and vaping on balconies shouldn't be allowed as it enters the rooms above. Smoking at pools isn't allowed, but not monitored so several were smoking by the pool.

Friends_and_family Friends

10/10

Exceptional

23 Mar 2026

Glenn

Stayed in a three bedroom villa. Well equipped accommodation down to the last detail. Thoughtful layout. Description says accommodates up to 8 people, but the villa could easily accommodate 10 people. Would gladly stay again.

10/10

Exceptional

23 Mar 2026

Madeline

Everything was beautiful and will reserve again in the near future

Family_with_children

10/10

Exceptional

23 Mar 2026

Jamie

Office staff was great had no help from Orbitz trying to fix my reservation thankfully the staff at Calypso kay was able to get my reservation where it needed to be had great amenities washer dryer awesome beautiful rooms definitely will be back it was completely worth it

Family

2/10

Poor

22 Mar 2026

Irma Tatiana

Place is not as it presents in pictures, everything is really outdated and it smells horrible. If i could have cancelled i would have.

Family_with_children

8/10

Excellent

22 Mar 2026

Kristy

Bathroom shower leaked a lot. Staff was amazing.

Family

8/10

Excellent

22 Mar 2026

Lydia

The room was basic. Thin windows and walls. The resort was nice and my kids loved it.

Family_with_children

10/10

Exceptional

22 Mar 2026

Daniel

The staff are so friendly and helpful ! Ask for Natalya she is wonderful. Even the travel agents can help you with different opportunities shout-out to Nick ! They are located next to water parks and tiki bars , Walmart , and a delicious Puerto Rican restaurant called Tropica Mofongo top notch food! My family and I will be back !

Family_with_children

10/10

Exceptional

21 Mar 2026

Douglas

Furniture in our condo was outdated but everything was clean and tidy. Pool area was clean as was pool.

Family

8/10

Excellent

21 Mar 2026

Annette

We really enjoyed our stay. The pools were nice and warm, we enjoyed using the barbecues.
However, a playground would be nice and the room was not very clean, especially the floors.

Family_with_children

10/10

Exceptional

20 Mar 2026

Christopher

Very nice place to stay for a family vacation

Family_with_children

2/10

Poor

20 Mar 2026

Earlisha

As a previous guest, I expected fair to moderate stay/service. I should have went with the reviews. My stay was met with disruption morning and night of individuals above. I have children, this was unacceptable. Daily contact with staff; a request for a new room I was met with no recourse. On the last day all they were willing to do was give an hour more for checkout. I requested at minimum a night refund, have communicated several times with manager Claudia-still no additional followup. The room was not cleaned completely! Parking for handicap was used by other vehicles not displaying valid permit. Property security or front desk did nothing. At this point this entire stay deserves a full refund! I have been patient but the lack of care for the customers/owners is truly unacceptable. Please don’t come on here property management with the same comment of “we are sorry” do something about it! Make it right.

Family_with_children

10/10

Exceptional

19 Mar 2026

Elda

Really enjoyed our time here very family friendly

Family_with_children

8/10

Excellent

18 Mar 2026

Perry

Nice

Friends

10/10

Exceptional

17 Mar 2026

Daisy

Villas muy limpias y comodas perfecta para pasarla en familia

Family_with_children

10/10

Exceptional

17 Mar 2026

Heidi P Oliva

Muy bonita la picina.. El cuarto muy espacioso y si estaba limpio.. solo el sofá tenía un mal olor como a perro!….

Friends

6/10

Pleasant

16 Mar 2026

Juan

It was ok. We had a issue with the first room

Family_with_children

10/10

Exceptional

16 Mar 2026

Danie

Natalya at the front desk is a wonderful human being always going above and beyond my wife and I are truly grateful for all the help.

Family_with_children

4/10

Poor

15 Mar 2026

Beatriz

The floors on the apartments were dirtie

Family_with_children

10/10

Exceptional

14 Mar 2026

jayne

Pools were great. Lots of chairs to sit. Nice bbqs to use. Very clean rooms. Fully equipped

Family

4/10

Poor

13 Mar 2026

Dawn

Our experience with the staff at check in was fine. Our unit was ok for cleanliness and mediocre for ambiance. The resort has seen better days.

Friends_and_family Family

10/10

Exceptional

13 Mar 2026

Jonathon

This was a good property and room for the price. Our 2 bdr.condo was much better than I was expecting. Very clean. Very nice. The pools were small but very nice. Not many loungers available but it was not overly crowded so it was not hard to get one. I will stay here again if I need some extra days in Kissimmee.

Family

8/10

Excellent

12 Mar 2026

Charlotte

Location of certain property areas was tough to understand even with the map.
The Starbucks was just opening and a few of the items were unavailable but they did their best to fulfill our wishes.

Friends

8/10

Excellent

12 Mar 2026

Timothy

The hotel was very nice and the staff was excellent.

The Good: The room was very spacious and clean. The hotel is located in a fantastic area with access to a lot of different attractions, restaurants, and stores.

The hotel offers a lot of activities (for a fee) and the pool was fantastic.

The Not-So-Good: Expedia didn’t mention that there was a $150 deposit at check-in.

Upon arrival, we were notified that all of Kissimmee was without internet/cable, so we had no TV the first night.

The beds were old and extremely hard.

For the price, it was a good deal though.

Family_with_children

10/10

Exceptional

11 Mar 2026

Jayne

Clean room, perfect size for me my husband and mom… I had a great time at so many amenities tiki bar bbq pits 3 pools & a spray park mini golf, screened in porch and fitness center w free weights… thank you for having us for a week… can’t wait to come back!!!

Family

4/10

Poor

10 Mar 2026

Monica

The suite was dirty and smelled slightly moldy. The master bedroom toilet had an issue when flushed the tank kept filling. The water was shut off one day. And the next day the internet and phone service was off. The one bedroom suites air-conditioning was not working. They kept us in the same room for 1 more night after being aware that the ac wasn't working on the second night i literally had to request tobe change on the second night because they planned on leaving us another night at 78 degrees even with the balcony door.which we shouldn't have to leave the doors open to get fresh air.

Family_with_children

10/10

Exceptional

10 Mar 2026

Jeff

Lovely, spacious, and clean

Friends_and_family Friends

10/10

Exceptional

10 Mar 2026

Bernard

We loved the big spacious Apartment style room we . Enjoy the Pool and Hot Tub.

Friends_and_family Friends

10/10

Exceptional

09 Mar 2026

Brent

When we first arrived the building outside was a little run down, however the villa itself was really nice. A little dated inside but very clean and well appointed. We even had a private patio which I was very excited about. It had everything we needed for the week - paper towels, dish soap, laundry detergent, etc. the pools were TOP NOTCH. We enjoyed hours and hours at the pools. The resort was literally 5 mins from sooo many stores and amenities. Disney, old town, mideivel times, universal were all within 15 minutes. Would definitely stay again.

Friends_and_family Family

8/10

Excellent

09 Mar 2026

Sabrina

Pool was good.
It was hard to get consistent hot water in the showers. We were told things like shampoo, conditioner & lotion were supplied but it was a two in one and very very small bottles
Rooms were clean beds are comfortable

Friends_and_family Family

2/10

Poor

08 Mar 2026

Stacie

MB tub leaked into the MB. Staff repaired it .Added small blowers for the carpet that swished as you walked in it. Myself mother and son who has CP was told no other rooms we're avaliable. My mother is on a cane. The other bathroom had a lock on the staff could unlock. My son has to touch,open and go into every room. He can't help doing that. We asked they leave the key,so we could control that. They refused. The internet was out for about 12 or so hours. It was not pleasant. The pool area was great. I will end on a positive.

Friends_and_family Family

10/10

Exceptional

08 Mar 2026

Dymphia

The pools were great, my granddaughter enjoyed the slides. The Tiki bar offered great drinks and the staff was very welcoming.

6/10

Pleasant

08 Mar 2026

Dominique

Furniture was a little outdated. Floor cracks and knob in shower wasn’t working. Internet was down for about 10 hrs.

Family_with_children

10/10

Exceptional

08 Mar 2026

Candice

Lady at desk was very nice. Guy doing car pass was pushy. Room was very nice. Love that rooms are large.

Family

10/10

Exceptional

08 Mar 2026

Garrett

Our room had everything we needed with a well stocked and clean kitchen, large bathroom, and a screened in lanai to seamlessly enjoy the weather. Facilities and amenities are also in great shape and well taken care of. We were super happy with the overall value of this stay!

Friends

8/10

Excellent

07 Mar 2026

Alexandra

The villa was spacious and clean, however a little outdated.The full kitchen was very appreciated. The staff was friendly, Natalya at the front desk was very helpful. The beds were comfortable. We had a good stay.
The only suggestion would be to get rid of that carpet.

Family_with_children

10/10

Exceptional

07 Mar 2026

Carmen

Enjoy our stay family friendly. Great for kids with disabilities

8/10

Excellent

06 Mar 2026

Florence

The facilities were great. Only thing we didn’t like was having our arm twisted to attend one of their promotional vacation presentations. They wouldn’t give us our parking pass until we agreed to attend one and they made us pay $50 to reserve our spot, even though it was advertised as a free meal. In theory they would have given us the $50 back if we’d attended the meal, but we had already told them we weren’t interested and we didn’t have to change our own plans for our vacation time just to attend their 90-minute presentation which I’m sure would have included being pressured into buying one of their packages. It’s not what we cane for…we just wanted to relax!

Family

4/10

Poor

06 Mar 2026

Charles

Staff were very nice. Pool area was not bad aswell. The landscape and other outdoor areas need addressed. We had a two bedroom in the 5002 building first floor. The exterior of that building is in need of some updating. The room was musty, we had to sweep the floors as they looked like they were missed when cleaning. Rooms also need a deep clean and updating . All and all it served its purpose for our two night hold over but I can not see our entire family spending a weeks vacation here when there’s so many more option in this general area that are up to date and have better options

Family

6/10

Pleasant

06 Mar 2026

David

Check in was rough, staff was not accommodating to checking in before 4pm regardless if rooms were ready. The room they originally had us in had to be switched bc it wasnt ready. They have seperare areas and pools. Hotel itself is run down, elevator had broken wood and flooring. The only kept up places were the pools. would not stay again.

Family_with_children

10/10

Exceptional

05 Mar 2026

Stephanie

Family friend and the staff was great. A little on the older side but at least everything was clean.

Friends_and_family Family

8/10

Excellent

05 Mar 2026

Sharon

The room was clean and staff was very nice. Want what I'm used to but overall a nice stay.

Family

10/10

Exceptional

04 Mar 2026

Brad

Clean rooms, nice pools and the grounds were well kept.

Family_with_children

10/10

Exceptional

04 Mar 2026

Patricia

We did not use the pool

Family_with_children

10/10

Exceptional

04 Mar 2026

Debra

Great amenities and great location. Walmart and Publix within a half mile and Disney Springs only about 4 miles away!

Self

2/10

Poor

04 Mar 2026

Kelly

The entire sleeping areas or condos is in desperate need of renovations. Most of the furniture is extremely warm and show it’s age. It was hard to tell if it was dirty or clean because there were just so much scratches damage everywhere. We changed room three times and looked at as five other units. All had some kind of water damage especially in one building let me finally found bug in our kitchen and one in our bed. We told them we were checking out and we were good to another resort, which was good in their renovated area Silver Bay. I do not recommend staying here until they have closed the resort take care of the water damage and issues and done renovation to the condo, beautiful views however, from some of the building on the maintenance and cleaning and other stuff really did try to help, but it was beyond their control

6/10

Pleasant

03 Mar 2026

Douglas

I think the rooms need to be more thoroughly cleaned. Especially in and around the tub and bathroom floors. The jets on the whirlpool tub are disgusting.

Family

6/10

Pleasant

03 Mar 2026

sandra

Staff was nice but we had to listen to a pushy salesman to get our parking pass .And I was charged an unauthorized fee for not going.

Partner

10/10

Exceptional

03 Mar 2026

Monique

Was very relaxing

10/10

Exceptional

03 Mar 2026

Lisa

The villa had a great layout with plenty of space. Amenities looked plentiful and awesome. We were unfortunately too busy to use them this time.

Friends

10/10

Exceptional

03 Mar 2026

Celimar

Pool was enjoyable and well maintained

10/10

Exceptional

02 Mar 2026

yusleidy

Friendly staff

Family

6/10

Pleasant

02 Mar 2026

Damarys

The place need more clean and love

Family_with_children

6/10

Pleasant

02 Mar 2026

John

Pool was great. Bar staff was great. Zip line was close hence the 3 star

Family_with_children

8/10

Excellent

02 Mar 2026

Melissa

Pool and hot tub were great. Staff was friendly

Family

6/10

Pleasant

02 Mar 2026

Dimitri

My boyfriend and I just stayed here for a few nights and overall it was an okay experience, but not quite what we expected. The biggest disappointment was that the room looked very different from the photos online. The pictures made it seem much more updated and modern than what we actually got, so it honestly felt a bit like we were “catfished” when we walked in.

That said, there were definitely some positives. The pool area was really nice and probably the highlight of the stay. It was clean, well-maintained, and a great place to relax. The staff were also friendly and helpful whenever we interacted with them.

The room itself was reasonably clean, but it felt a bit outdated compared to the listing photos. Nothing was terrible, but it just didn’t match the expectations set when booking.

Overall, it’s a decent place if you’re mainly planning to use the pool and spend most of your time out exploring Orlando. Just be aware that the rooms may not look like the photos advertised.

Partner

10/10

Exceptional

02 Mar 2026

Brooke

The room was perfect!! Close to the parks
Staff was great!! This will be our go to hotel every time we come to Flordia!!

10/10

Exceptional

02 Mar 2026

Angel

Super clean

8/10

Excellent

01 Mar 2026

Leah

The stay was very pleasant! My kids had a very uncomfortable mattress on the pull out sofa, which was a little better after I requested they change it but not much. Wouldn't recommend an adult sleep on it. Other than that it was great- all appliances worked and they have fun activities like crafts and movies by the pool! The food at both cafes was so good, and very reasonably priced. We were disappointed that the zip lines were closed but that's not a big deal. Overall great and would definitely stay there again!

Family_with_children

4/10

Poor

01 Mar 2026

Steven

Place us in poor condition

Family_with_children

8/10

Excellent

01 Mar 2026

Danielle

Location was great, many amenities, but we didn’t have time to use them. We’d like to come back and try it all out!

Family_with_children

10/10

Exceptional

28 Feb 2026

DANIEL

Friendly staff, spacious rooms. Pool and gym seemed great from what we saw, unfortunately didn’t get to use them

Friends_and_family Family

8/10

Excellent

26 Feb 2026

Anayancy

Nice

8/10

Excellent

25 Feb 2026

Chantale

There was so much to do, definitely want to stay again

Leisure Partner

10/10

Exceptional

25 Feb 2026

Manuel

The room was great
staff was always helpfull ,
shout out to Alexis
emily
Taylor
maria

Friends

10/10

Exceptional

25 Feb 2026

Bobbie

Clean, great location, great for big family

10/10

Exceptional

24 Feb 2026

Joshua Keith

Nice room. Courteous staff. Wife liked thepool.

2/10

Poor

24 Feb 2026

Marjorie

This was more like a cheap motel. Awful smell, moldy tub, malfunctioning lights, oversized nasty furniture that blocked the doors from opening to the closet and bathroom, people smoking weed in the parking lot, springy bed, not at all as pictured. The kids play area (main reason we booked) closed until further notice. Wifi didnt work. Asked to switch rooms, told no. Said they would send maintenance, never did. Expedia was no help either. Very dissatisfied.

Family_with_children

4/10

Poor

22 Feb 2026

Johnny

The room and location was fantastic. Trying to con me into buying a time share was terrible. I was led to believe it was something that I had to attend when in fact it was not.

Friends_and_family Friends

10/10

Exceptional

21 Feb 2026

Darren

The rooms are a little dated, however, The space was clean and surprisingly spacious, two large bedrooms and a sleeper sofa.

A fully equipped kitchen, dining area, and living room space.

The staff were polite and professional, heads up... when you collect your parking permit, you will be \"invited\" to a breakfast TIME SHARE seminar.

Price, location, cleanliness, amenities, and staff all score excellent.

Family

10/10

Exceptional

20 Feb 2026

Jessica

Villa was spacious and comfortable. Staff was friendly. Location was great.

Family_with_children

10/10

Exceptional

20 Feb 2026

James

The room was clean and staff were friendly

10/10

Exceptional

19 Feb 2026

Alyssa

Staff was great, the 1 bedroom villa was exactly what we needed with a full kitchen and washer and dryer, it was definitely a win! Highly recommend for anyone wanting or needing that, unfortunately we didn’t get to use the pool or fitness center, however they both were great! Customer service/staff was exceptional. Overall great experience.

Friends_and_family Family

8/10

Excellent

18 Feb 2026

Vicki

Staff

4/10

Poor

18 Feb 2026

Maria

Jacuzzi didn’t work. TV wasn’t connected to the internet. Water had a foul septic smell. I couldn’t use it for drinking or cooking. Carpet was grimy and filthy. My socks turned black from walking on that carpet. Room was cold, dark and dingy. All appliances and furniture were at least two decades old.
On top of that, amenities are listed incorrectly. There was no playground.

Friends_and_family Family

10/10

Exceptional

18 Feb 2026

David

Very nice

Family

10/10

Exceptional

15 Feb 2026

Julio Cesar

The best love♥️♥️♥️

10/10

Exceptional

15 Feb 2026

Erinn Melissa

Yes, the room was spotless and inviting.

Leisure Family_with_children

10/10

Exceptional

14 Feb 2026

Matthew

Awesome huge villa. Great amenities and great staff. Perfect location.

Leisure Family_with_children

10/10

Exceptional

14 Feb 2026

Hayley

We had a wonderful experience at Calypso Cay! We experienced a few record cold nights in the 20s and 30s and the tiki bar and hot tubs were still open for us northerners. The room was cozy and exceptionally well equipped With pots, pans, and even a pizza pan. They provided ample paper towels, toilet paper, laundry detergent, dish soap, and bath and pool towels. There was no housekeeping, but we were fine with that and the office provided any needed supplies. We had to ask maintenance once to look at our jetted tub, which they did right away and we had fully functional tub the whole week. We will be returning, thank

Partner

8/10

Excellent

12 Feb 2026

Jamie

The villa was very clean and spacious. The staff were extremely nice and helpful. The amenties were good and i enjoyed the complementary popcorn in the afternoon around check in time. The location was great, very convenient, near pharmacy, gas stations and shopping. I felt very safe staying there and I definitely enjoyed my stay. My only issue was the villa was somewhat outdated , but it still had all of the necessities.

Leisure

10/10

Exceptional

10 Feb 2026

Brandi

Friendly staff. Nice rooms.

Friends_and_family Family

4/10

Poor

10 Feb 2026

William

We specifically asked for a balcony room and didn’t get one. When we spoke to front desk they gave us a new room with a porch and still no balcony. On top of that the room looked nothing as pictured when we were reserving, they lied and tried to tell us all the rooms were booked but we saw a bunch of empty rooms with balconies that no one was staying in. Definitely will not book with them ever again one of the worst hotel experiences I’ve had.

Leisure Partner

10/10

Exceptional

09 Feb 2026

Kristian

10/10!!!!! Best hotel experience ever. Smooth check in, super friendly staff, will definitely come here again soon.

Business_and_leisure Friends