Holiday Inn Express Beaumont NW Parkdale Mall

10/10

Exceptional

16 Mar 2026

Ranada

Stay was great. Would stay again.

10/10

Exceptional

13 Mar 2026

Miguel angel

Excelente

10/10

Exceptional

10 Mar 2026

Teresa

The hotel was clean, quiet and comfortable. Breakfast was very good. The staff were friendly.

Partner

8/10

Excellent

05 Mar 2026

Arnold

Didn’t use a/c or hot tub.

Partner

10/10

Exceptional

01 Mar 2026

Denetria

The rooms were clean - the staff was friendly and helpful

Family

10/10

Exceptional

26 Jan 2026

Latoya

Good stay

Partner

10/10

Exceptional

25 Jan 2026

Ezekeil

No problems

10/10

Exceptional

24 Jan 2026

Donald

Check in staff was professional and friendly. Room was clean, but only one paper coffee cup and only decaf K cups. Lobby coffee was EXCELLENT!

Leisure Partner

6/10

Pleasant

06 Jan 2026

Edgar

Everything was good can’t say anything bad, I think a couple things needs to be worked on but other than that we had a great stay

10/10

Exceptional

03 Jan 2026

Barbara

Ac is fine.

Leisure Self

10/10

Exceptional

02 Jan 2026

Willie

Everything was great!

Friends_and_family Family

10/10

Exceptional

30 Dec 2025

Sarah

Amazing staff, great breakfast, easy to get to.

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

Steve

Room very clean

Friends_and_family Family

2/10

Poor

27 Dec 2025

roshini

There was water leakage which destroyed our luggage and clothes/ laptop. The doors were not working properly. We notified the staff several times. The hotel had an overall cheap/motel vibe..won’t be returning

Business_and_leisure Partner

8/10

Excellent

18 Dec 2025

Rocio

The room was very clean and so was the bathroom. Only complaint is there was no hot water. We let the water run for about 15 minutes and it was still cold.

2/10

Poor

17 Dec 2025

Cristian

My van got broken window in your parking lot and got no help feom there qtaff

8/10

Excellent

16 Dec 2025

Somer

It was great

10/10

Exceptional

08 Dec 2025

Kalil

Great Hotel

6/10

Pleasant

06 Dec 2025

Thomas

I would say this is an average hotel. It fit our needs and was located close to where we needed to be. Had a very nice elderly woman check us in and she was very pleasant. The room was clean, nice size, and spacious. The water pressure was terrible in the sink as well as the shower. The beds were clean and comfortable. We don’t have much going one morning so we slept in and placed the appropriate placard on the door to let the cleaning service know. However, around 10:30 there was a very loud knock on the door, twice, then the door opened. Thankfully we had the throw over security latch applied. I closed the door, undid the latch, then opened it and saw a plain clothes, no uniform, black man claiming to be maintenance attempting to get into our room. He said he needed to apply some caulk around the shower. I told him my wife was in the shower and he looked through some paperwork, mumbled something then walked away. I’m guessing he really was part of maintenance because we saw him later working around the hotel. Probably should have some type of uniform or displayed credentials indicating who he is, especially if he’s going to disregard the “do not disturb” placard hanging on the door and attempt to enter the rooms. The breakfast was good and plentiful with something for everyone. Nice selection of fruit. We’d probably stay there again but will most definitely make sure the throw over security latch is used when we’re in our room.

2/10

Poor

28 Nov 2025

Manish

Amenities. Phone was not working,
Toilet door was not getting locked. There was no hot water in the shower, we couldn’t take bath. TV didn’t had any signal, so couldn’t use the TV

Leisure Family_with_children

8/10

Excellent

14 Nov 2025

Brisaida

We had a nice stay, place was clean and check in was fast. We enjoyed breakfast, they did a great job assuring the food stayed stocked. The room was a little warm when arrived and through the night, after adjusted the AC it stayed cool, but not as cold as i liked.

Leisure Family_with_children

4/10

Poor

12 Nov 2025

Teresa

Keys stopped working and we got locked out of our room changed to a different room and same problem. Carts for luggage are horrible wheels don’t turn and they have to be pulled and pushed

Friends_and_family Family

8/10

Excellent

07 Nov 2025

Andre

Yes it did

Partner

10/10

Exceptional

02 Nov 2025

Philip

It was amazing

Partner

10/10

Exceptional

24 Oct 2025

Alexandria

Amazing

Partner

6/10

Pleasant

19 Oct 2025

Andrea

The AC was great, but the water pressure was almost nonexistent. The restroom in the lobby was disgusting

Friends_and_family Family

10/10

Exceptional

17 Oct 2025

Douglas

Room was very clean. Bed was extremely comfortable and the AC worked great. Breakfast was better than it most other hotels.

Business

8/10

Excellent

13 Oct 2025

Anthony

did not receive fresh towels Saturday or Sunday. The exhaust fan in the bathroom did not work. The water pressure at the sink was poor. The staff was very friendly though.

Family

10/10

Exceptional

27 Sep 2025

Vicki

Quick overnight. Clean

Leisure Family

10/10

Exceptional

27 Sep 2025

Barbara

Enjoyed

Leisure Family

10/10

Exceptional

20 Sep 2025

Claudia

Our stay

Overall the stay was great. The hotel had a good smell. All staff encountered were friendly. However, the bathroom shower faucet was off the wall in our room, and there was a mold-looking substance around the tub. Breakfast was plentiful, but some of the items were overcooked.

Friends_and_family Family

4/10

Poor

19 Sep 2025

Joanie

Unfriendly staff. Low water pressure. Air unit smelled bad. Not enough towels

Leisure Partner

8/10

Excellent

09 Sep 2025

Katie

Nice hotel, slow service, close to everything but rough part of town.

Leisure Partner

8/10

Excellent

04 Aug 2025

Gloria

The staff was amazing, however the room AC unit had mold/mildew in the vents.

10/10

Exceptional

02 Aug 2025

Michael

Great stay all around. I cannot think of anything bad.

Leisure Family

10/10

Exceptional

23 Jul 2025

Jerry

Best Breakfast

Breakfast was the best we've had at HI, staff was very helpful and friendly.

Partner

10/10

Exceptional

16 Jul 2025

Eliud

All was good

10/10

Exceptional

14 Jul 2025

Martha

Our room was nice. The location was convenient for us and very quiet at the hotel. They had a nice breakfast included in our package and they offered snacks in the lobby in the evening. The staff seemed friendly.

Leisure Family

8/10

Excellent

07 Jul 2025

Evan

The hotel itself was in an area that was not the best. On more than one occasion, there were people(clearly not guests) hanging around outside in the parking lot. The soda refrigerators were not working so I had to purchase hot sodas. The pancake machine was not working and the sausage links and \"omelets\" were very undercooked. My room was cool, but the hotel itself seemed as if there was no air conditioning. I did like my room, despite not being able to access movie channels.

Leisure Family

6/10

Pleasant

02 Jul 2025

Felicia

The staff were friendly and the rooms were spacious and clean. Continental breakfast was robust and good. My children and I were very disappointed to find the pool in a green, cloudy, and stagnant condition. Needless to say, we didnt get a chance to swim.

Leisure Family

2/10

Poor

08 Jun 2025

Andrew

After prepaying for a 2 queen suite and driving in from Florida, we find out the person in our room extended their stay and the hotel overbooked our room. They had no more rooms to accomodate our family.

Leisure Family

6/10

Pleasant

02 Jun 2025

Casi

I was not happy about the fact that I was not put in the room type that I booked. I booked 2 queens, because my adult son was traveling with me. The hotel said that they did not have any rooms with 2 rooms left, so they could give me a king or cancel my reservation. Also, the pool was closed…..it was green when we arrived there.

Leisure Family

8/10

Excellent

09 May 2025

Julian

Property was very clean and relatively newer

Business

8/10

Excellent

02 May 2025

Robert

So far my stay has been excellent.

Leisure Self

10/10

Exceptional

21 Apr 2025

Seeley

Highly recommend

Leisure Friends

4/10

Poor

10 Apr 2025

Joey

The room I was given had the bed placed right behind the industrial dryer machines of the hotel and they would run very early in the morning and throughout the entire day. Impossible to rest and have some quiet. And at night the sound of other guest's door can be heard so loud from your room or even when people talk in the hallways. If you are looking for good rest and you are not a deep sleeper, I would not recommend this hotel. Staff was very nice and tried to help their best.

Business_and_leisure Self

10/10

Exceptional

31 Mar 2025

Travis

Great staff!

It was fine. Staff accommodated us

Friends_and_family Family

10/10

Exceptional

30 Mar 2025

Stephanie

Excellent

Business Self

10/10

Exceptional

27 Mar 2025

Roger

.

Business Family_with_children

6/10

Pleasant

22 Mar 2025

John

Front desk was very helpful. Room was clean but breakfast area and hotel in general were not cleaned (appeared understaffed). In room - poor tapwater pressure (3rd floor) & lukewarm water along with soured AC odor could be remedied with minor updates and maintenance.

Leisure

8/10

Excellent

17 Mar 2025

Dennis

Ok

6/10

Pleasant

14 Mar 2025

allison

It was OK. The shades on the window weren’t great and there was a light pole right outside the window so our room was bright all night. The front desk woman was great.

Leisure Friends

8/10

Excellent

13 Mar 2025

Verified traveler

Overall very good stay. Staff were courteous the only thing that decreased my rating for service is that the phone never got answered. Not sure if there was an issue with the line? The water does not get very hot in the shower. The room was really nice and bed was comfortable.

Friends_and_family Family

10/10

Exceptional

07 Mar 2025

Angela

Wonderful stay

The hotel was clean. The front desk was friendly & helpful. Would definitely stay here again.

Friends_and_family Family

6/10

Pleasant

30 Jan 2025

Sharon

Hotel seemed clean but the shower was cold at night and morning. Not a pleasant experience in winter! Unacceptable!

Business Family

10/10

Exceptional

12 Jan 2025

Julio

Very good service and very helpful had a young man that works for me staying there The folks at the desk were extremely helpful to me and to him

10/10

Exceptional

22 Dec 2024

James

Just What I Needed

Excellent service. Comfortable stay. Great friendly staff!

Partner

8/10

Excellent

30 Nov 2024

Debbie

No issues

Fred deserves a raise! He was doing an excellent job in the breakfast area, working hard to keep items well stocked and the area clean. Super friendly too!

Friends_and_family Family

10/10

Exceptional

30 Nov 2024

Patricia

I couldn’t get the treadmill to work wasn’t user-friendly other than that. It was very nice and clean and the staff was very sweet.

Leisure

8/10

Excellent

22 Nov 2024

Robin

This hotel needs a better way to leave the parking lot without having to turn right and go all the way around instead of being able to go directly to the light.

Leisure Partner

6/10

Pleasant

20 Nov 2024

Deborah

The hotel is showing its age despite evidence of redecorating. The first floor rooms are considerably unkept; we had to request a move to another floor.
However, its location is good, where a nearby steakhouse is a most welcoming sight after many hours on the road.

Leisure Partner

10/10

Exceptional

10 Nov 2024

Imelda

We only stayed for one night but the room was clean and the property was quiet.

Leisure Family

10/10

Exceptional

21 Oct 2024

Kellie

Comfortable and clean, good location.

Check in was easy and all the staff we encountered were courteous. Room was clean and comfortable (bed was a little high if you are short and/or injured like me!) and we enjoyed our breakfast as well. The hotel's location is convenient to shopping and food!

Friends_and_family Family

10/10

Exceptional

21 Oct 2024

Angela

Staff was friendly and coffee was good

10/10

Exceptional

20 Oct 2024

Elizabeth

Staff was very friendly and professional. Robert Cook was on duty upon my arrival. Absolutely loved him! Great person. Very quiet environment. Will stay there for future visits

Leisure Family

4/10

Poor

17 Sep 2024

Endya

Had to go

Front desk clerk was nice but room had popcorn kernels on the floor & a roach crawled up the wall after being in the room for only 10 mins.

4/10

Poor

18 Aug 2024

Robert

The rooms were clean on the surface and the bed was comfortable. I have been there two weekends in the past month.

The building had some significant damage to the exterior awning that was repaired when I was there the second time, however there was still a lot of damaged construction material in the flowerbeds.

There is an incredibly thick mildew/mold smell when you first walk in the entry. There is some sort of ongoing issue with moisture in that portion of the building as the windows fog, the floors are damp, and the air is blowing from the HVAC system. I don’t know how the front desk people can stand it.

The carpet floor in my room was stained and the remote didn't work properly for the TV. The refrigerator was broken. The toilet handle didn’t properly flush the toilet without it constantly running.

There was mold/mildew and rust on the HVAC vent in the room.

The elevator panel inside the sole elevator is in need of service as the buttons do not all properly work consistently without effort.

The breakfast area was clean and continental breakfast was adequate.

Business Self

10/10

Exceptional

18 Aug 2024

Jackie

Hotel ways all around a great experience!!

Friends_and_family Family

6/10

Pleasant

08 Aug 2024

Luis

No comment

Business Self

2/10

Poor

23 Jul 2024

Corinne

limited power, pool in terrible condition, no rooms available although i was there an our early to check in. front desk lady offered to cancel my reservation due to no rooms available, hotel under construction, pool full of algae. I did not stay here. I am trying to get ahold of expedia customer service since that day to explain issue. I have pictures. i had to drive a few more hours to find a clean hotel that was not under construction.

Business_and_leisure Family_with_children

8/10

Excellent

19 Jul 2024

Richard

Close to freeway for easy access.

Business_and_leisure Family

8/10

Excellent

12 Jul 2024

Steve

Fix repairs

The front oning was being fix so blocking front vanity in bathroom was missing caulking

Friends_and_family Family

10/10

Exceptional

05 Jul 2024

Fidel

Place where pretty close by

Leisure Family_with_children

8/10

Excellent

24 Jun 2024

Kelsea

Weekend getaway

Good for the most part. I personally believe it’s ridiculous that we were only given two wash cloths and two drying towels for four people. Food good. Would like to see the tubs cleaned/painted to where you don’t feel dirty taking a shower. Breakfast was good. Pool was fine, hot tub did not work! You had to go to front desk to get pool towels which I think is such an inconvenience to the guest!

Friends_and_family Family

4/10

Poor

22 Jun 2024

Daniela

Hotel needs a lot of cleaning, very very dirty!!!!

Friends_and_family Family

10/10

Exceptional

09 Jun 2024

Eric

My stay was great and they offered everything I needed at the time!

Leisure Family

10/10

Exceptional

03 Jun 2024

Julia

Would stay again

It was quiet

Partner

8/10

Excellent

24 May 2024

Douglas

Staff not very friendly. Booked 2 adults in 1 room. There was only 1 towel. Seemed to be inconvenient to front desk staff to bring another one out. Breakfast set up was great - don’t get in the way of the staff in the dining room.

Business_and_leisure Partner

10/10

Exceptional

20 May 2024

Dan

Very convenient and rooms were clean

Business_and_leisure Self

6/10

Pleasant

17 May 2024

Ishia

The bathroom wasn't properly cleaned. I went to the front desk and requested some disinfectant and cleaned it. I was very disappointed.

Business Self

10/10

Exceptional

19 Apr 2024

Verified traveler

Brooks Review

Room was nice and cozy. The only complaint was that women staying across the hallway just kept leaving through the night and let door slam. Kind of annoying but we enjoyed as usual. Would recommend this hotel for other guests

Friends_and_family Family

8/10

Excellent

22 Mar 2024

Courtney

The beds were extremely hard. That's the only complaint I had. The continental breakfast was the best I've EVER had at a hotel.

Friends_and_family Family

6/10

Pleasant

10 Mar 2024

Kevin

Check in took a little longer than expected but desk agent was well into her seventies. Room was not cleaned for our entire stay. There was a silverfish and spider in the bathroom. Breakfast was decent but was the same two days in a row. Paint was peeling on colums in food area. Television in room didnt have basic standard amenities like netflix or youtube.

Partner

2/10

Poor

02 Mar 2024

Michael

Room AC didn’t work. Front desk check-in-clerk was not even close to being competent. Luggage cart had flat tire. Road construction made getting to hotel difficult. Hotel parking bad

Leisure Family

10/10

Exceptional

27 Feb 2024

Eileen

It was convenient

Leisure

10/10

Exceptional

25 Feb 2024

Marina

Clean in fresh

Leisure Family

10/10

Exceptional

24 Feb 2024

Elizabeth

Clean and cozy.

Leisure Family_with_children

8/10

Excellent

22 Feb 2024

Marisela

The only thing we were not satisfied with was breakfast. The pancakes tasted very weird, and seemed to taste not fully cooked. Other than that, we loved the room.. everything..

Leisure Family_with_children

10/10

Exceptional

09 Feb 2024

Terry

Nice and clean

8/10

Excellent

11 Jan 2024

Kevin

The pool was unlocked but had lots of leaves in January. Attracts some questionable people

Business Friends

10/10

Exceptional

10 Dec 2023

Shekeitha

There was a used towel in my shower when I got there after checking in. Everyone was friendly and helpful. When the maids came to bring fresh towels, they took one of my personal towels b/c it was white.

Friends_and_family Family

10/10

Exceptional

26 Nov 2023

Lashunda

The staff was helpful and caring and courteous

Business Family

4/10

Poor

12 Nov 2023

Lisa

I won’t stay here again

I booked online & it seemed to have good reviews. Well, I was wrong! The front desk staff was very rude & unprofessional. They said they ran out of pillows. We had a suite and needed the sofa sleeper. Then at breakfast it seemed clean and was but, they wanted you to put the tongs that you pick food up with on the HANDLE that you raise the lids with. And while we we’re making our coffee we noticed little roaches crawling on the counter. Needless to say we threw it away and didn’t get coffee or eat breakfast the next day! The beds in the room was firm and ok for us. The room was ok but the carpet was horribly stained and dirty. Otherwise the room was clean. The AC in our room didn’t work the greatest the first night. But we kept it low and by 2nd night the room was cooler. The cleaning staff didn’t speak English apparently at all. They had small children around ages 7 and up with them who would interpret what I was saying or what the ladies would say. Sweet little children helping out. The location wasn’t too bad but if I ever need to stay in Beaumont again I will not choose this hotel.

Friends_and_family Family

6/10

Pleasant

19 Oct 2023

Mike

Hotel was clean, bed was comfortable but pillows weren’t. Lobby & exterior could use some updating. Breakfast was good, but room could use update

Leisure Partner

10/10

Exceptional

10 Oct 2023

Chris

Cookies and popcorn when you come in!

Leisure Family

2/10

Poor

08 Oct 2023

John

Crappy service

First issue, the toilet didn’t flush. Not a big deal, I used the ice bucket to pour water into the toilet so it would go down. The room was hot, so I asked for a fan. The lady at the front desk states “they didn’t have any”. I woke up the next morning about 5:00 because I couldn’t sleep anymore. I went down to get some coffee so as not to disturb my wife. After I got coffee I sat in the common area where the TV was. It was on Some weather channel. I walked to the desk and I see TWO fans, at this point I didn’t care. I had to ask “is anyone here?” Some guy behind a partition responds after a minute or so. I ask for a remote to change the TV and he just says I don’t know and never comes from behind the partition. It sounded like I interrupted his sleep. I won’t stay there again.

Partner

2/10

Poor

01 Oct 2023

Verified traveler

Terrible place to stay

over all poor experience. we were given a room key to an already occupied room. given another room , we needed towels but telephone in the room is not working have to call the main number and was put on hold for a long time just to be told to call back in 30mins no one is answering. personally went down to ask receptionist who was at the time talking to somone on her personal phone. will never come back

Friends_and_family Family

8/10

Excellent

30 Sep 2023

Jane

Everything was fine except the weak signal that made the tv unwatchable. Also poor internet connectivity; I kept having to log in every time I opened my phone or iPad, and some sites would not open.
Other than that everything was good, clean and comfortable.

Leisure Self

8/10

Excellent

11 Jul 2023

Jim

Good location. Near restaurants and shopping areas. Nice room. Keurig Coffee Maker in the room was broken. When we requested 2 extra pillows they said they had no extra pillows. A first for this class of hotel for me. Good breakfast. Give it 4 out of 5. Mosi are about a 2 1/2.

Leisure Partner

4/10

Poor

03 Jul 2023

Héctor

Don’t stay on 3rd floor in the summer - too hit

We stayed on 3rd floor and it was too warm to cool, the a/c in room was set on 60 and felt like 75 degrees. The whole 3rd floor was warm due to not having a central a/c for that floor. Top it off they charged extra for who knows what. Have to call and see what the extra charges are on my credit card…

Friends_and_family Family