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Surestay Plus By Best Western Beaumont

Beaumont - TX · United States

2155 N 11th StreetView location

7.2/10Very good1,002 Reviews
Cleanliness6.8/106.8
Service7.6/107.6
Comfort7.0/107.0
Condition6.6/106.6
Location7.4/107.4
Neighborhood6.2/106.2
Amenities6.6/106.6
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  • Business hotels
  • Pet friendly Hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Surestay Plus By Best Western Beaumont

Set in a prime location of Beaumont (TX), Days Inn Beaumont puts everything the city has to offer just outside your doorstep. The property offers a high standard of service and amenities to suit the individual needs of all travelers.

Service-minded staff will welcome and guide you at SureStay Plus by Best Western Beaumont. Guestrooms are fitted with all the amenities you need for a good night's sleep. In some of the rooms, guests can find flat screen television, air conditioning, heating, desk, alarm clock.

The property offers various recreational opportunities. For reliable service and professional staff, Days Inn Beaumont caters to your needs.

Read more about this hotelShow less

With a stay at SureStay Plus by Best Western Beaumont in Beaumont, you'll be within a 5-minute drive of CHRISTUS Southeast Texas - St. Elizabeth and McFaddin-Ward House Historic Museum. This motel is 2.9 mi (4.7 km) from Parkdale Mall and 3.3 mi (5.4 km) from Colorado Canyon.

Make yourself at home in one of the 152 air-conditioned rooms featuring refrigerators and microwaves. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

Conveniences include desks and coffee/tea makers, and housekeeping is provided once per stay. Featured amenities include express check-out, a 24-hour front desk, and laundry facilities. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Smoking areas
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 11:00 AM
Minimum check-in age 21

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available No elevators Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets allowed Pet max weight (per pet) in kg is 9 Pet max weight (per pet) in lb is 20 Only dogs are allowed Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions Pets cannot be left unattended

Cleaning and safety

Sanitization
Contactless check-out is available Cashless transactions are available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Pool access available from 8:00 AM to 8:00 PM.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
    • Cashless payment methods are available for all transactions.
    • Contactless check-out is available.
    • For details on Best Western's privacy policy, visit www.bestwestern.com/privacy.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Cashless transactions are available
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
    • This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
  • Minimal age
    21
  • Optional fees
    • Pet deposit: USD 25.00 per day
    • Pet fee: USD 25 per pet (varies based on length of stay)
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Dubuis Hospital of Beaumont 2.2 km / 1.4 mi
Babe Didrikson Zaharias Memorial Museum 2.5 km / 1.5 mi
The Chambers House 2.7 km / 1.7 mi
McFaddin-Ward House Historic Museum 3 km / 1.8 mi
Fire Museum of Texas 4.4 km / 2.8 mi
Edison Museum 4.7 km / 2.9 mi
Art Museum of Southeast Texas 4.7 km / 2.9 mi
Texas Energy Museum 4.8 km / 3 mi
Parkdale Mall 4.8 km / 3 mi
Beaumont Civic Center Complex 4.9 km / 3.1 mi
Baptist Hospitals of Southeast Texas 5 km / 3.1 mi
Julie Rogers Theatre 5 km / 3.1 mi
Colorado Canyon 5.4 km / 3.3 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 152
  • Number of floors (main building): 2
  • hotel
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Late Check-outExtra charge
  • Wi-fi
  • Secure parking
  • Room serviceExtra charge
Show 26 more facilities & services
  • Laundry serviceExtra charge
  • Babysitting service
  • Multilingual staff
  • Bellboy serviceExtra charge
  • Air conditioning in public areas
  • Hotel safeExtra charge
  • Lift accessExtra charge
  • Concierge
  • Gym
  • Newspapers
  • Clothes dryer
  • Smoking areaExtra charge
  • Conference room
  • Meeting room: 2
  • Printer
  • Fax
  • Indoor freshwater pool: 1
  • Outdoor freshwater pool: 1
  • Sun loungers
  • Parasols
  • TV lounge
  • Breakfast
  • Continental breakfast
  • Early Check-inExtra charge
  • Non-smoking establishment
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN

    Photos are not available for this room type.

    Surestay Plus By Best Western Beaumont

    QUADRUPLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    Surestay Plus By Best Western Beaumont

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDS NON SMOKINGDOUBLE • TWO QUEEN BEDS NON SMOKINGDBL.2Q-NM

    Photos are not available for this room type.

    Surestay Plus By Best Western Beaumont

    DOUBLE TWO QUEEN BEDS NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST-1

    Photos are not available for this room type.

    Surestay Plus By Best Western Beaumont

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE NON SMOKINGDOUBLE • NON SMOKING • 1 Bedroom • 15 m²DBL.NM-1
    DOUBLE NON SMOKINGPhoto unavailable4 photos

    Surestay Plus By Best Western Beaumont

    DOUBLE NON SMOKING

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    15 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.NM-1

    Room amenities

    • Desk
    • TV
    • Wi-fi
    • Satellite TV

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE SMOKINGQUADRUPLE • SMOKINGQUA.JK

    Photos are not available for this room type.

    Surestay Plus By Best Western Beaumont

    QUADRUPLE SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.JK

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE AccessibleQUADRUPLE • AccessibleQUA.H6-1

    Photos are not available for this room type.

    Surestay Plus By Best Western Beaumont

    QUADRUPLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • Accessible • 1 Bedroom • 15 m²DBL.H6
    DOUBLE AccessiblePhoto unavailable4 photos

    Surestay Plus By Best Western Beaumont

    DOUBLE Accessible

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    15 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6

    Room amenities

    • TV
    • Wheelchair-accessible
    • Wi-fi
    • Desk
    • Satellite TV

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE NON SMOKINGQUADRUPLE • NON SMOKINGQUA.NM-1

    Photos are not available for this room type.

    Surestay Plus By Best Western Beaumont

    QUADRUPLE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.NM-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BEDDBL.H6-KG

    Photos are not available for this room type.

    Surestay Plus By Best Western Beaumont

    DOUBLE Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE AccessibleQUADRUPLE • Accessible • 1 Bedroom • 15 m²QUA.H6
    QUADRUPLE AccessiblePhoto unavailable4 photos

    Surestay Plus By Best Western Beaumont

    QUADRUPLE Accessible

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    15 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    QUADRUPLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6

    Room amenities

    • TV
    • Desk
    • Satellite TV
    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q

    Photos are not available for this room type.

    Surestay Plus By Best Western Beaumont

    DOUBLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-1

    Photos are not available for this room type.

    Surestay Plus By Best Western Beaumont

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE Accessible-Queen Size BedQUADRUPLE • Accessible-Queen Size BedQUA.H6-QN

    Photos are not available for this room type.

    Surestay Plus By Best Western Beaumont

    QUADRUPLE Accessible-Queen Size Bed

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    Accessible-Queen Size Bed

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.H6-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING BED NON SMOKINGDOUBLE • KING BED NON SMOKING • 1 Bedroom • 15 m²DBL.KG-NM
    DOUBLE KING BED NON SMOKINGPhoto unavailable2 photos

    Surestay Plus By Best Western Beaumont

    DOUBLE KING BED NON SMOKING

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    15 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-NM

    Room amenities

    • Bathroom: 1
    • TV
    • Centrally regulated air conditioning
    • Satellite TV
    • Desk
    • Wi-fi

    Facilities with extra charge

    • Hairdryer
    • Direct dial telephone
    • Radio
    • Microwave
    • Tea and coffee making facilities
    • Toiletries
    • Alarm clock
    • Wake-up service

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN BED SMOKINGQUADRUPLE • QUEEN BED SMOKINGQUA.QN-JK

    Photos are not available for this room type.

    Surestay Plus By Best Western Beaumont

    QUADRUPLE QUEEN BED SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN BED SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.QN-JK

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible-Two Queen BedsDOUBLE • Accessible-Two Queen BedsDBL.H6-2Q

    Photos are not available for this room type.

    Surestay Plus By Best Western Beaumont

    DOUBLE Accessible-Two Queen Beds

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible-Two Queen Beds

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARD • 1 Bedroom • 15 m²QUA.ST
    QUADRUPLE STANDARDPhoto unavailable4 photos

    Surestay Plus By Best Western Beaumont

    QUADRUPLE STANDARD

    Room photos

    4 photos

    Room overview

    Smoking room
    Room size
    15 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Room amenities

    • TV
    • Wi-fi
    • Satellite TV
    • Desk

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN BED NON SMOKINGQUADRUPLE • QUEEN BED NON SMOKINGQUA.NM-QN

    Photos are not available for this room type.

    Surestay Plus By Best Western Beaumont

    QUADRUPLE QUEEN BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.NM-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE NON SMOKINGQUADRUPLE • NON SMOKING • 1 Bedroom • 15 m²QUA.NM
    QUADRUPLE NON SMOKINGPhoto unavailable4 photos

    Surestay Plus By Best Western Beaumont

    QUADRUPLE NON SMOKING

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    15 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    QUADRUPLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.NM

    Room amenities

    • Satellite TV
    • Desk
    • TV
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Surestay Plus By Best Western Beaumont

7.2
Very good
1,002 Reviews
Cleanliness
6.8 /10
Service
7.6 /10
Comfort
7.0 /10
Condition
6.6 /10
Location
7.4 /10
Neighborhood
6.2 /10
Amenities
6.6 /10
100 reviews shown
4/10
Poor
31 Jul 2026
Shansadera
Room smell like mold, coffee pot missing from room, and bed sheets had holes in them. Arrived to room with no towels. Ever time I notified staff that there were Know towels were in room they would constantly say we don’t have any towels. I asked for room to be cleaned on and know one ever came. Breakfast was not what it was supposed to be. Drug dealers and prostitution were on the property.Phone in room didn’t work and table with plug was broken. Staff stayed on property looked like they were high on drugs. This is not a safe place for kids to stay. I have to go buy my own towels.
10/10
Exceptional
28 Jul 2026
Jeremiah
Room was clean
Self
2/10
Poor
27 Jul 2026
Amy
This place was SOOO GROSS and SUPER SKETCHY, we literally left after Checkin and drove farther to a less suspect and discusting hotel. Did NOT feel safe, our non smoking room was stinky from cigarettes… the drain wouldn’t drain. This is NOT the quality of a best western, let alone a so-called “Brest western PLUS. DO NOT STAY HERE!!!!
10/10
Exceptional
20 Jul 2026
Princess
This place was great I enjoyed my stay. I would definitely recommend staying here to family and friends. Not to mention the price is phenomenal for what you get. Special thanks to the staff!!
Partner
10/10
Exceptional
20 Jul 2026
Princess
This place was great I enjoyed my stay. I would definitely recommend staying here to family and friends. Not to mention the price is phenomenal for what you get. Special thanks to the staff!!
10/10
Exceptional
20 Jul 2026
Princess
This place was great I enjoyed my stay. I would definitely recommend staying here to family and friends. Not to mention the price is phenomenal for what you get. Special thanks to the staff!!
Partner
6/10
Pleasant
19 Jul 2026
Stephen
The room was ok for the price. It had a bit of smell of smoke or marijuana when we checked in but dispated overnight. Waking to the cockroach scurrying accross my clothing was a bit un-nerving. Morning staff and breakfast were good, but checking staff at night was terrible, leaving myself and another guest standing at counter for 15 minutes before showing back up from his prolonged break without signage or even apology.
Partner
10/10
Exceptional
18 Jul 2026
Marcus
Zx
8/10
Excellent
14 Jul 2026
kevin
it was a clean hotel with good hot breakfast . i paid 58.88 and would stay again with this cheaper hotel.
Family
2/10
Poor
02 Jul 2026
Semone
GARBAGE!! PLEASE remove the hotel from Hotels.com if they are truly “first come first serve”. We as customers expect our reservations to be honored but mostly for our time and money NOT to be wasted
Partner
2/10
Poor
02 Jul 2026
Semone
GARBAGE!! Upon arrival we were not greeted but instead informed that our “reservation” had been given away because the hotel is “first come first serve”. If this in fact the case, PLEASE remove the hotel from Hotels.com. We as customers expect our reservations to be honored but most for our time and money NOT to be wasted
Partner
10/10
Exceptional
01 Jul 2026
D.L.
nice place to atay
2/10
Poor
29 Jun 2026
Leketha
It had bugs in the bed
2/10
Poor
23 Jun 2026
Michel
After purchasing my room I arrived and riom were sold out. The couple behind me said he was lieing. That he just dis his over night paperwork and will not check you in. Apparently the have delt with him before.
2/10
Poor
16 Jun 2026
Kate
experience was awful.
Self
6/10
Pleasant
11 Jun 2026
Jeane
Both my rooms smelled like pee. When I stated that all that was done was the room was sprayed with air freshener. key card wouldn't work in the gym room and asked staff twice about it she just kept saying she don't know. For the price i paid it was not worth it
Friends_and_family Family
2/10
Poor
05 Jun 2026
Shelia
Definitely not up to Best Western standards. Corporate needs to step in unannounced. Hotel manager is rude and dresses inappropriately for her employment.
Family_with_children
6/10
Pleasant
04 Jun 2026
Courtney
It's was all nice except for the amount of roaches in the room.
Friends_and_family Family
2/10
Poor
19 May 2026
Severine
Don t stop there , disgusting room that has not be clean in month. Drug addict in the parking lot trying to sell drug.
I insist , I never see a room so filthy in my life. Please please don’t stop there.
Partner
4/10
Poor
11 May 2026
Nichole
Motel was very dirty and smelled bad.
Pictures look good. Its a motel for the homeless
2/10
Poor
09 May 2026
Emogene
Room was so gross I have many pictures of hair dirt nasty tub. Countertop in bathroom with black hair I’m blond . Microwave was so nasty afraid to use. Tub had soap rings and dirt rings. I would never stay nor would I recommend any too. Asked for refund nothing was resolved
Family
2/10
Poor
01 May 2026
Eugen
Two rooms smelled like cigarettes and garbage, there was hair on the bed, there were dead and live bugs, the chair had blood and body fluids stains, I could not stay and they refused to return my money
Family_with_children
10/10
Exceptional
30 Apr 2026
Pattie
Enjoyed the breakfast.
Friends
6/10
Pleasant
29 Apr 2026
Shameen
Let me 1st say the location of this place is perfect, the cost was ideal for someone just passing through and needed sleep when the next rest area is probably 100miles away! This place is old though, it could use some remodeling and the house keepers really need to clean up everywhere, meaning; draws, microwaves, toilets, desk chairs and windows seals. Not saying I didn't have a pleasant stay just giving some light advice. Thank you for the friendly customer service 😄
Self
8/10
Excellent
16 Apr 2026
Frank
Clean and quiet place to stay in, perfect for out of town plant / refinery workers. Only reason I gave it a 4 / 5 stars was because the toilet had a small leak.
10/10
Exceptional
15 Apr 2026
Kerry
Nice Stay
2/10
Poor
05 Apr 2026
Sara
Hotel is a scam. They wouldn’t let us check in after we had already booked and drove 12+ Hours. Ended up having to spend over $300 for another hotel. And this hotel will not refund me even though we were staying but, they wouldn’t let us check in.
Family_with_children
2/10
Poor
22 Mar 2026
Norman
Room is in need of repairs and serious cleaning. The furniture is stained. The breakfast is a bad joke. The worst thing is the anti-2A sign on the door. Unless you walk in the back door, no sign there. This sign makes me feel very unsafe. When criminals are the only ones able to carry a weapon. I alway appreciate the thought that a good guy with a weapon may be there. This is something Expedia should have available on their site. Good information to know when picking out a hotel.
Self
8/10
Excellent
16 Mar 2026
Kylie
The outside area looks run down.
Partner
6/10
Pleasant
16 Mar 2026
Deborah
Staff seemed under pressure when we arrived. Advised that keys might not work as it was raining/wet weather, and sure enough, they didn't work. Door handle was very loose and we were concerned it would be easy to break into room. The internal door from the balcony to the inside of hotel was locked, even though sign on door stated later times. Breakfast was ok.
Friends_and_family Family
6/10
Pleasant
14 Mar 2026
Mauricio
The water in the shower stands there for a while
4/10
Poor
11 Mar 2026
luis
Yes
4/10
Poor
09 Mar 2026
Brandon
When I arrived to check-in, the front desk attendant was dismissive and rude. First, he didn't even acknowledge my presence til I greeted him first. Second, I was assigned an entirety different room from what I had reserved through Hotels.com. When I asked about it, I was informed that they had no such rooms available and that i should get over it. I swallowed my words and proceeded to my assigned room. After getting settled in, I ran into issues with the TV and remote that was in the room. The TV wouldn't change channels, volume, or even access settings. The only function it was capable of was turning the power on and off. The remote control was of no use either. I made 7-8 trips from my second floor room to the downstairs outside lobby entrance and back again, each time trying different remotes that were supposedly designated for their specific Hotel TV's. I never got the situation resolved and wasted 2-3 hours running around with no soluion. Finally I gave up and went to bed. When I went down for breakfast the next morning I was again disappointed due to lack of food. I arrived to eat around 7:45-8:00 am and found hardly anything to eat. I asked if there was more food coming out since breakfast ended at 9:00 am. Again, with a rude attitude and demeanor I was told that I should have gotten there earlier and no more was being brought out for guests. I relayed all my grievances to the manager hoping for some apology and yes, even a refund. I got laughter and ridicule instead
Friends_and_family Friends
10/10
Exceptional
08 Mar 2026
Joseph
Absolutely great stay! Place was very clean and affordable priced. It should not be a second guess to stay here.
10/10
Exceptional
05 Mar 2026
Brittany
Super affordable and nice staff.
Partner
10/10
Exceptional
01 Mar 2026
Carolina
The rooms were great, nice and clean. The breakfast was ok-ish, the had what i assumed was biscuits and gravy, plain cereal, some yogurt, toast, and oatmeal. The staff was pleasant. Overall, i'd say i would stay again.
Family_with_children
8/10
Excellent
22 Feb 2026
Louis
Great room with two Queens. Has a full size fridge, kitchen sink, microwave and cabinets to store plates and cutlery..
Self
10/10
Exceptional
21 Feb 2026
Brittany
Clean rooms! Complimentary breakfast! Just all around good hotel!
Partner
2/10
Poor
16 Feb 2026
Wesley
I never got to stay
8/10
Excellent
13 Feb 2026
Patrice
No
6/10
Pleasant
12 Feb 2026
Patrice
The staff was not courious the floor was very dirty
Leisure Family_with_children
6/10
Pleasant
08 Feb 2026
Alexis
Good hotel , just room smelled like smoke.
Family_with_children
2/10
Poor
11 Jan 2026
Quintena M
This was a terrible horrible visit. The room was disgusting for my taste. I used a small whole bottle of Lysol haha it was necessary. We slept in our clothes on top of the bed. Microwave and refrigerator was rusty and rust around the bottom of the baseboard. I will not ever recommend this hotel to anybody. I must be honest it was a very uncomfortable feeling. Thank you for the left over oranges my daughter is low glycemic her sugar was low low and it helped a whole lot.
Leisure Family
6/10
Pleasant
11 Jan 2026
Walter
Could see daylight thru edge of room door to outside. Lobby washroom dirty and trash overflowing. No large plates for breakfast. Toilet seat in room very loose.
Business_and_leisure Self
10/10
Exceptional
11 Jan 2026
Felicia
Awesome
10/10
Exceptional
30 Dec 2025
James
Beds were comfy. Easy to find. Room was perfect. Breakfast was biscuits and gravy, cereal, juice and sausage links.
Friends_and_family Family
8/10
Excellent
29 Dec 2025
Timothy
Staff were very nice, room was great, outside area could use some work!
Friends_and_family Family
4/10
Poor
16 Dec 2025
Alexis
Room dirty hair blood and tags from clothes in my sheets
8/10
Excellent
03 Dec 2025
Charles
Very friendly and helpful staff.
The non-smoking room had a strong cigarette odor and could have been a little cleaner, but I arrived very late and was too tired to ask for a different room. Not a deal-breaker, or I would have asked.
Convenient location for where I needed to be. Easy to get off/on the freeway.
Business Self
8/10
Excellent
28 Nov 2025
Takoya
It was good
10/10
Exceptional
27 Nov 2025
Evan
Cool place.
10/10
Exceptional
24 Nov 2025
Deborah
Clean room and friendly staff
Friends_and_family Family
4/10
Poor
23 Nov 2025
Jeana
The breakfast was nor appetizing at all. There waa no meat. Just hashbrowns and frozen frenh toast. No cereal choices but plain cheerios. The OJ was so dark. We had dirty towels in our room, when I sent my son foe towels the lady told him there were none, huh? You should always have clean towels. The young man who worked the dront desk was nice and accommodating
Leisure Family
8/10
Excellent
21 Nov 2025
Amber
Breakfast was good very limited but filled my belly. There were lots of people in and out at all hours of the night and day. Parking was easy and stay was over all cozy for the price.
Leisure Self
10/10
Exceptional
14 Nov 2025
Dollie
Everything was great the staff is so sweet and very ready to help! The rooms are clean and the pool of ready to go!!
Business
2/10
Poor
13 Nov 2025
Alma
No elevator. No available rooms on ground floor had to drag everything up stairs. Had to beg for enough towels
Leisure Family
8/10
Excellent
13 Nov 2025
Jorge eduardo
Excellent service.
Friends_and_family Family
10/10
Exceptional
12 Nov 2025
Olusegun
Yes
2/10
Poor
10 Nov 2025
Keisha
Dirty room, had a cigarette smoke smell in a non smoking room. Also, someone belonging were left in the room from a previous stay. It was an uncomfortable experience.
Friends_and_family Family
10/10
Exceptional
09 Nov 2025
Michelle
Breakfast was good. There were options. The room was clean and tidy.
Pet
2/10
Poor
07 Nov 2025
Susan
Carpet was nasty, no AC in lobby, icemaker and elevator broken
10/10
Exceptional
07 Nov 2025
Karman
Clean friendly staff
Business
10/10
Exceptional
07 Nov 2025
Karman
Clean and friendly staff
8/10
Excellent
07 Nov 2025
Karman
Room clean friendly staff great overall experience
Business
2/10
Poor
05 Nov 2025
John
They over book my rooms after I paid once I showered up they didn’t have foo
S for me
Friends_and_family Family
2/10
Poor
30 Oct 2025
Omar
Someone opened the door in the middle of the night unsafe
2/10
Poor
30 Oct 2025
Omar
In the middle of the night a black man opened the door, my stay was alone and around 1 am someone else came nocking on the door again at around 6-7 am, this is unsettling, someone could have gotten seruouly hurt.
Business
10/10
Exceptional
25 Oct 2025
Jackie
Could get updated but not bad
Business_and_leisure Family
2/10
Poor
23 Oct 2025
Sidonie

Upset

Dirty curtains and window, roach in the bathroom, tiny size shampoo, not enough to wash my hair, for $72 I expected better and more, this is just a very basic motel but without motel price
Business
2/10
Poor
18 Oct 2025
Duane
Not happy expedia.com owes me 2 refunds do to there era the first one was on 10/2 had wrong days and canceled expedia.com then again on10/6 was supposed to be 1 st floor for wheelchair and all they had was 2 nd floor room so it canceled
2/10
Poor
10 Oct 2025
Martha
Arrived, checked in the same day and ON time. The room reeked of mold and was filthy. I immediately went to the front desk “manager” Charles signed a refund form and told me to contact Expedia. Now the hotel claims there’s no such manager and refuses the refund, even with proof. Never again.
Business Friends
2/10
Poor
07 Oct 2025
Rusty
Worst place ever
Self
10/10
Exceptional
05 Oct 2025
Alicia
It was ok for the price but staff and short coming and lazy
Business_and_leisure Friends
8/10
Excellent
30 Sep 2025
Shalonda
It was okay had no problems
Self
10/10
Exceptional
26 Sep 2025
Norberto
Good
10/10
Exceptional
24 Sep 2025
Miquia
Room was clean. Bed was comfy. Nice breakfast.
Business
10/10
Exceptional
22 Sep 2025
Marcos
Nice hotel
Business Self
10/10
Exceptional
17 Sep 2025
Shannon
I don’t often leave reviews on here but I thought I would given the good service I was provided by the staff at the front desk, I didn’t catch the young man’s name at the front desk on the night of the 16th of September but he was very friendly and accommodating to this couple from New Zealand, so I hope this review reaches him and he is well looked after by the management. Will definitely recommend to others. Thank you.
Leisure Partner
4/10
Poor
14 Sep 2025
Danna
The rooms smelled of mold. The floor was dirty. The bathroom sink has rust on it. Next door outside was a fence and there it looked like homeless people living.
10/10
Exceptional
08 Sep 2025
Jason
Good
2/10
Poor
05 Sep 2025
DEMITRIA
I went there because my ac went out at home and i get there and the ac is barely blowing i had to skeep with no cover all night cause it didnt get cold. !! The room smelled like weed in a non smoking room . Restroom vent was falling down. NO IRON , THE IRONING BOARD WAS DISGUSTING . There was fly that came out of the sink. Ughhh never again!!
Leisure Self
10/10
Exceptional
05 Sep 2025
Jason
Bad
Business_and_leisure Family
4/10
Poor
31 Aug 2025
Escorly
No clean and bad service
8/10
Excellent
30 Aug 2025
Ashlie
Customer service great
Business_and_leisure Self
2/10
Poor
23 Aug 2025
Maria
Floor in room looks like never seen a mop. My son took of hes shoes as soon as we walk in the room, 2 mts later they were totaly black. Was there to 2 nights but only stayed 1 and wasn't able to sleep because of woman banging on door in front of my room and screaming, scared my kids and me. Will never go back there and hopelly i get refunded.
Business_and_leisure Family_with_children
10/10
Exceptional
23 Aug 2025
James
Clean room
Business_and_leisure Self
10/10
Exceptional
10 Aug 2025
Robert

Sure the best for the rate!!

Coffee was amazing and the staff was awesome, followed thru with every request I had
Business
8/10
Excellent
06 Aug 2025
Irvin
People got dogs out barking all night and when i checked in my room the fridge had food in it still
8/10
Excellent
01 Aug 2025
Elsa
We will be back
2/10
Poor
30 Jul 2025
Tracey
Horrible places would never book again pictures look nothing like the property it was a horrible smell I booked a non smoking room and smelled like pure smoke ! HORRIBLE HORRIBLE HORRIBLE! bedding was filthy had dirty like someone been walking on the beds with muddy work boots, only good thing was the man at the front desk he was very polite! Do better best western!
Business Partner
2/10
Poor
25 Jul 2025
Kelley
I was shocked a BW would be this bad. The floors hadnt been cleaned in i dont know how long, and im not over exaggerating. All the bad reviews outside friendly staff are true. If you are on vacation, heads up, they rent rooms by the week jere to the unhoused. Not an issue if it was clean and quiet but people obviously smoke in the rooms, bedding NOT clean, and BW should be ashamed. We literally got here after 10pm and had to be on the road early so had no other choice. Never again will i stay where i pay anything that is 70 bucks for this. Breakfast, toast, yogurt and some kind of microwaved egg. Someone was even burning a bag of god knows what in the parking lot. If your passing through do not book this unless you are prepared to wonder if your toilet was even whipped down. The people downstairs were in and out all night with a party and its wednesday. Horrible experience folks, and ive stayed at bws for years, this is the worst stay in my 45 years.
Leisure Family
4/10
Poor
20 Jul 2025
Shubha
We got 2 seen beds, both sheets were very dirty. We were offered non smoking rooms, Room smelt cigarette very badly, bed sheets and pillows smelt very bad , cigar smell.Floor was very sticky and dirty too.
Family
6/10
Pleasant
16 Jul 2025
Jason
For the price and what I needed it for, it was fine. Just a quick stay and it’s all good.
2/10
Poor
14 Jul 2025
Zaira
The room was dirty, the sheets had an odor and stains, there was hairs everywhere, towels were dirty and had makeup stains, the information that they provided is not true, everything was horrible and I don’t recommend this hotel to anyone.
Leisure Family_with_children
10/10
Exceptional
12 Jul 2025
Derick Calhoun
The A/C unit in the room could have been a little colder as the room did stay kind of hot, but all in all it was a pleasant stay!
Leisure Friends
4/10
Poor
10 Jul 2025
Gwyn
Property wasn't like the pictures. Hair stuck to the sheets, stains on the shower curtains. Burn holes in the comforter (non smoking room). Look like homeless people sitting by fence. Not at all what we expected from the pictures on Expedia. Wouldn't stay there again. The desk personnel were really nice!
Leisure Family_with_children
6/10
Pleasant
09 Jul 2025
amanda
Floors was dirty in room turned my kids feet black
Leisure Family_with_children
10/10
Exceptional
09 Jul 2025
Mary
Nicely property
10/10
Exceptional
09 Jul 2025
Terren
Nicely renovated property at a great price.
10/10
Exceptional
07 Jul 2025
Damien

Nice stay

The stay was great and family friendly.
Friends_and_family Family

Location & surroundings

Surestay Plus By Best Western Beaumont
2155 N 11th Street, Beaumont, United States

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Surestay Plus By Best Western Beaumont

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