The Kings Arms Hotel

10/10

Exceptional

27 Mar 2026

David

Staff most helpful, lovely clean big room. Excellent meal in the restaurant on the Wednesday night and breakfast on the Thursday morning was spot on.

Self

8/10

Excellent

19 Mar 2026

Tim

Ample parking. Great bar area, sitting areas, and nice restaurant.
Had an issue with the room, but this was generously upgraded and made the stay 100% better than we could have imagined.
Bathrooms were really clean and shower was excellent.

Partner

8/10

Excellent

18 Feb 2026

Davena

Staff were very friendly. Room was clean. A few snags one main light wasn’t working and the tv didn’t work. WiFi was not the best which meant I couldn’t do any work but other than that it was fine.

Self

8/10

Excellent

31 Jan 2026

Haydee

Absolutely they were great but the enormous room window was windy and draf

8/10

Excellent

30 Jan 2026

Kim

Room was good size and very clean. Breakfast service was slow and not the best quality English breakfast.

Partner

8/10

Excellent

10 Jan 2026

David

Room very dusty. Some cobwebs. Was cleaned upon request. Staff excellent. Great breakfast good parking but narrow entrance. Overall very good

Partner

4/10

Poor

07 Jan 2026

Sital

There were cob webs thoroughout the room and the shower head did not stay upright and had to use as a hand shower, not ideal for paying a premium price

2/10

Poor

31 Dec 2025

Geoff

I have no idea, the hotel failed to supply me with an accessible room, despite my having booked one. Completely ruined my wife's birthday! We had to turn round and go home again. Absolutely appalling!

Leisure Partner

8/10

Excellent

27 Dec 2025

David

Spacious room

Leisure Partner

10/10

Exceptional

27 Dec 2025

Jacky

500 year old hotel in a very pretty town. Great room with everything needed for a short stay. Housekeeping kept the room immaculate. Very friendly staff. Stayed here last year as well and will definitely stay here again.

10/10

Exceptional

22 Dec 2025

Amanda

Excellent

8/10

Excellent

07 Dec 2025

Catheryn

Lovely stay at the Kings’s arms. Had a junior suite with a quirky 2 floor arrangement, lobby and bathroom downstairs and main bedroom upstairs. Fantastic location in the heart of old Amersham and good parking. Lovely afternoon tea and good breakfast, freshly made to order

Friends_and_family Family

6/10

Pleasant

04 Dec 2025

John

breakfast buffet is a bit limited. got full english as well, burnt rashers and sausage…not very edible.
Rooms fine, if a bit basic. Not possible to have a shower without soaking the bathroom floor.
Overall it’s mediocre, but priced as premium.

Business

10/10

Exceptional

01 Dec 2025

Paula

Very good room- junior suite

Leisure

8/10

Excellent

23 Nov 2025

Russell

Room was clean and quiet and bed comfortable.

No electric car charging but there are 3 at very near sister hotel The Crown

Partner

4/10

Poor

18 Nov 2025

Geoffrey

Nobody at check-in so had to wait 5 minutes, room was freezing cold and although it was 0°C outside radiator was switched off. WiFi was intermittent and kept disconnecting. Nice old pub with excellent parking in a lovely area with friendly staff just could do better for the price

8/10

Excellent

15 Nov 2025

Michael

Good menus and beer selection in bar. Nice room. Service very good across all areas

Friends_and_family Friends

10/10

Exceptional

21 Oct 2025

Victoria

We had a lovely stay in comfortable rooms with lovely staff & a great dinner & breakfast

Friends_and_family Friends

10/10

Exceptional

05 Oct 2025

Christopher

Staff were very friendly and efficient. We were there for a wedding. The team in this were excellent.

Friends_and_family Friends

10/10

Exceptional

04 Oct 2025

Joanne

Can be noisy due to roads and bin men in the morning. Otherwise, great staff and good!

Leisure Partner

10/10

Exceptional

01 Oct 2025

Janet

I had a perfect one-night stay here (the night before a funeral) but hope to come back one day just to relax and explore the town. The breakfast was superb! And the warm welcome was much appreciated.

Leisure Self

8/10

Excellent

03 Sep 2025

Robert

Another great stay, great service, lovely area

Business Self

8/10

Excellent

29 Aug 2025

Jessica

Good Value

Great location in centre of old town. Tasty breakfast. Good valie for money.

Partner

6/10

Pleasant

22 Aug 2025

Jayne

Stay

We had no complimentary water and had to ask 3 times b4 eventually getting some. No teaspoons in the tea/coffee tray. No bin liner in the bathroom bin once it was taken the 1st day.

Partner

8/10

Excellent

17 Aug 2025

Melvin

Beautiful features but needs an update

An historic building with beautiful original features but showing quite a few signs of needing an update eg stained staircarpets do not give a good first impression.
Our en-suite bedroom was large with original beams, big TV, coffee machine, tea -making facility with bottled water provided. The double bed was very comfortable and clean. On the top floor it was hot but there were two fans provided.
The bathroom was large but had few surfaces, the basin tap was loose and the shower screen seal needed replacing. Towels were fresh and clean and there were the usual free toiletries, but no toilet brush! The shower worked very well.
Breakfast was very good with a large choice of Continental and hot food., and included in the price.
We had an evening meal in the restaurant, which had a range of usual pub fayre, and was tasty and good value.
Staff were friendly but parking on site was difficult because of wedding parties.

Partner

8/10

Excellent

11 Aug 2025

Anthony

This hotel and its nearby sister hotel are our go-to for stays in Amersham, of which we've had many. Good breakfasts (sometimes offered in one or the other hotel) and a variety of room types plus on-site parking.

10/10

Exceptional

10 Aug 2025

Alex

Beautiful hotel & fab location for trip to London

Really lovely hotel. Beautifully decorated and super clean. Loved the cute quirky design too! Plenty of parking in secure area. We were able to check in 30 mins early when we arrived. Delicious breakfast with plenty of choice. Well situated for us to take a tube on Metropolitan line into the West End (1 hour journey) from Amersham station (a 20 minute walk away) and avoid paying any hefty train fees of congestion charge.

Partner

6/10

Pleasant

09 Aug 2025

Gail

Guests at a wedding.

We arrived close to check in opening time. The person checking us in seemed preoccupied with resolving other issues. We were then sent in wrong direction to our room.

Partner

8/10

Excellent

03 Aug 2025

Steve

Being kept awake till 11.30pm by customers from the bar and being woken up at 5.45 am by an extremely loud refuse collection noisily wheeling the bins along the cobbles. Horrendous noise to be woken by.

Leisure Self

10/10

Exceptional

14 Jul 2025

Nick

Stunning location and equally charming, characterful hotel - definitely a summer weekend to remember

Leisure Partner

10/10

Exceptional

29 Jun 2025

Yvonne

A wonderful gem of a hotel

This is our second stay at the Kings Arms Hotel.

It is absolutely stunning from first glance on the road, to the courtyard and rooms.

The bar and courtyard seating are beautiful.

We had the courtyard duplex. There was a gift teay of wine, chocolates and artisan crisps for us.

There was sparkling and still water, along with a Nespresso machine and capsules, plus a kettle, teas, coffees, hot chocolate, milk and biscuits.

We stayed 2 night and these were replenished.

The staff are friendly, welcoming and cannot do enough for you.

As we were staying in the original inn, there is no air conditioning. It was a heatwave, so they ensured our room was well ventilated prior to our visit and got us a fan - which enabled us to sleep.

I'm vegan, and the breakfast they made me each morning was delicious.

We love this hotel and intend to return in future.

Partner

10/10

Exceptional

28 Jun 2025

Gareth

Booked here at the last minute for a short-notice trip, and made my choice largely based on availability, but I appear to have been very lucky to have chosen this gem of a place. Absolutely lovely hotel set in a really nice traditional building with more modern annexes at the back (but still in keeping with the original older building), very clean and comfortable rooms (including air conditioning), friendly and helpful staff, really nice atmosphere, and overall a very pleasant experience to stay there. And exceptional value for money too. I found this place by accident/chance but I would definitely stay here again by choice. A lovely experience, thank you.

Leisure Friends

10/10

Exceptional

23 May 2025

Raymond

Check-in was quick and easy, the room was clean and comfortable, the bar was great, the breakfast was super tasty and the staff were polite and helpful.
Thank you

Leisure Self

10/10

Exceptional

21 May 2025

patricia

Beautiful historic place to visit.
Staff very friendly and went out of their way to make you feel welcomed.

Leisure Self

10/10

Exceptional

04 May 2025

David

Excellent, friendly hotel in a superb location!

An outstanding first visit to this historic hotel; the service, food and general standard of the hotel were all excellent, I'll definitely be back!

Self

10/10

Exceptional

04 May 2025

Victoria

Great place to stay in Amersham!

Friendly and helpful welcoming receptionist. Large very recently refurbished quiet room with a comfortable bed. Our Eggs Benedict breakfast was extremely tasty!

Partner

8/10

Excellent

28 Apr 2025

Verified traveler

Good value hotel

Very welcoming hotel with friendly staff. Room in the courtyard was spacious, well presented, clean and with a comfortable bed.
Good choices at breakfast.

Partner

10/10

Exceptional

07 Apr 2025

Nicola

Cosy night away

Lovely hotel in Amersham old town, very comfy bed, staff accomodating arranged late check out for us. We ate in the bar food was nice. We will definitely return.

Partner

8/10

Excellent

27 Mar 2025

Lyn

Room was comfortable and had additional extras ie. small bottle of wine, coffee machine, savoury snacks and biscuits.
Good selection for breakfast but unfortunately, cooked options were lukewarm/cold.

Leisure Partner

10/10

Exceptional

21 Mar 2025

Colin

Nice quiet room. Excellent breakfast. Good location

Leisure Family

4/10

Poor

16 Mar 2025

Luke

Overall - pretty poor.

Overall quite a run down hotel. The bathrooms are in need of updating. Toilet looked like it hadn't seen any bleach in recent times. Gave our friends a room that they then refused as it stunk of smoke, we checked in 20 minutes later then tried to fob us off with the same room rather than freshen it up. Rooms are very rickety, uneven floors - beds are on a slant and lumpy realised by head was lower than my feet. Breakfast was also very slow, they come across as quite under-staffed and in need of investment

Partner

10/10

Exceptional

10 Mar 2025

Pam

A little gem

Location is excellent. The room was super cosy and beautifully decorated. The room had absolutely everything you need, including a coffee machine. Breakfast was perfect. Highly recommend.

Friends_and_family Friends

10/10

Exceptional

15 Feb 2025

Ruth

A great hotel

Great hotel, we added another night as we felt so comfortable here.

Partner

10/10

Exceptional

20 Jan 2025

Geoff

Charming old fashioned hotel on the old Amersham high street. Stayed in a heritage room overlooking the main street. A very enjoyable stay for the weekend especially the Sunday market.

Leisure Partner

10/10

Exceptional

04 Jan 2025

Jason

What an amazing property the only thing missing heated mirrors what an amazing bath

Business_and_leisure Self

8/10

Excellent

04 Jan 2025

Lyn

Nice hotel.. needs some management education

Nice old fashioned hotel. Needs a little maintenance (missing toilet seat lid, stained carpets) Staff and breakfast excellent. Good parking but narrow entrance.
PROBLEM...booked as fully refundable up to 24 hours prior on hotels.com. However.. hotel charged my card 4 weeks before and informed me I could no longer cancel!!!

Partner

8/10

Excellent

01 Jan 2025

Debbie

Christmas stay

We had a comfortable stay in the junior suite with lots of room. The only niggle I would mention, is there were lots of spider webs in the room.

Friends_and_family Family

10/10

Exceptional

29 Dec 2024

Denise

Ideal location and very comfortable

Lovely old hotel in the centre of Amersham old town. Room was in the annex and very comfortable and warm. Great shower.
We picked the hotel as a base for walking and it was an ideal location. Lots of pubs and restaurants on the high street and looked so beautiful with all the Christmas lights and decorations

Partner

8/10

Excellent

28 Dec 2024

Susan

Lovely hotel in a lovely setting

Newly refurbished and nicely decorated room however, the broken handle on the shower was reported on arrival but it had not been repaired by the time I checked out. The bed was very comfortable and the wifi was good. The shower needed a mat as the floor was a little slippery. On one day my tea/coffee was not replenished. The room was equipped with a Nespresso machine, kettle, hairdryer and iron plus ironing board. Had the shower been fixed and the housekeeping been efficient the rating would have been higher.

Self

10/10

Exceptional

13 Dec 2024

Michael

Room extremely comfortable. Service great.

Friends_and_family Friends

10/10

Exceptional

28 Nov 2024

David

Excellent value for the money

8/10

Excellent

14 Oct 2024

Jacqueline

Weekend at the Kings Arms Hotel

A lovely hotel wth character. Very comfortable room.
Two downsides: the bar is very small and got very busy, and there was quite a wait time to order drinks at times. The other downside is the time to have breakfast.... we arrived at our prebooked time of 9.30 and on both mornings, our breakfast arrived around 10.30 so althought it was a nice breakfast, it would not suit if you are in a rush.

Friends_and_family Friends

10/10

Exceptional

27 Sep 2024

Evelina

Excellent service, food, very comfortable and clean rooms, beautiful historical buildings and grounds. We extended our stay we enjoyed it so much.

Business Partner

10/10

Exceptional

13 Sep 2024

david

Check in staff / car parking/ rooms small but comfortable

10/10

Exceptional

10 Sep 2024

Malcolm

This is an excellent hotel with nothing to let it down. The location, decor, staff service, rooms, free parking, choice of breakfast, room facilities such as a coffee pod machine, bathroom, bed and everything that goes with was excellent.

We didn’t dine here other than for breakfast and that was very good with lots of choice. As stated the staff were very helpful and friendly and we will definitely be back!

Partner

2/10

Poor

01 Sep 2024

Wendy

My room was not cleaned upon my arrival no toilet rolls dust everywhere especially on edges of the carpet and in the en-suite
I went to wedding on Sunday and upon my return I found my door to my room wide open which made me feel very unsafe as the downstairs entrance door lock was not working
I was so looking forward to this break at The Kings Arms unfortunately it was not a dream break

Leisure Self

10/10

Exceptional

26 Aug 2024

Tracey

Beautifully kept and maintained. The staff at Breakfast were just wonderful.

Leisure Friends

6/10

Pleasant

20 Aug 2024

Jo

Beware if staying when there's a wedding on

Really friendly check in - quick and simple. When we arrived the car park was full but there is unrestricted parking on the street outside.
We stayed in suite 303 which was next to the car park and close to the outside drinking area. The bathroom was on the ground floor with a set of steep(ish) stairs to the bedroom. Floor height varied by a few inches and it took us a few trips (literally) before we got used to the bump in the floor where it's carpeted over the beams. Whilst this amused us as to how clumsy we were, as this is at the top of the stairs, this could be a bit of a hazard. The room came with a Nespresso machine along with a complimentary half bottle of wine, crisps and chocolate raisins.
It might have been handy to have a night light as one switch does both upstairs and downstairs lights. This meant we had to leave the bathroom mirror light on to get up and down the stairs safely at night.
The bar area is clean and bright with plenty of tables and a typical beer choice. The staff were really friendly and helpful.
Our main issue was with noise. The venue is used for weddings with a chapel at the rear of the car park and we had groups of people in the early hours that prevented us from sleeping until after 2am. This was followed at 5.20am with staff talking and moving furniture in the drinking area and then by guests dragging their suitcases through the gravel car park from 7am. So a far from perfect night's sleep.
Check out was quick - there was no-one on reception

Partner

8/10

Excellent

05 Aug 2024

Una M C

We had room 12 which was a little hot and stuffy. The overhead shower is broken. In need of refurbishment and some deep cleaning. As always, decent breakfast and the petite blonde lady was friendly and helpful. We always enjoy staying in Amersham. Hotel was busy.

Leisure Partner

10/10

Exceptional

03 Aug 2024

Sonia

A lovely and relaxing stay

I could not roll up the blind. Hence the no view.

Partner

6/10

Pleasant

03 Aug 2024

Sandra

Lovely staff, beds not the most comfortable

Very last minute so got there very late, odd layout as so old I guess, drinks and fridge as you walk in and bathroom opposite, then up 7 very creeky steps to bedroom. Glad we got there late as room is literally next to outdoor drinking area and I heard, people outside chatting next morning (room 301).

Bed was awful and you move when person next to you moves

All staff exceptionally friendly warm and helpful

Sons cooked breakfast looked plentiful and lovely presented.

Friends_and_family Family

8/10

Excellent

30 Jul 2024

Glyn

So i stay at this hotel on and off for business and overal its a bit quirky but generally good.

The goods: room a reasonable size, shower and bathroom good, bed comfortable, windows dont fit their frames ( avoid during winter) and they make up room everyday and refil the boarders biscuits... super important!

Bads: twice now i have not been able to have dinner there because the fairly small resteraunt has an event or traing going on even though ive booked it in sdvance. Thats annoying. The food this week was really good, but it can be the opposite. It seems a bit random but if anything its getting better as is my review. Food can often take quite a while also.
Breakfast is also good. Just emphasise the " on toast" for anything you expect to be on toast... because it wont necessarily be if you dont.
Also just be aware that they are in the process of renovating the place although to be fair i have only seen the notice and the new furnishings but no work or disturbance.
overall its fine for a short break ( in the warm months)

Business Self

8/10

Excellent

29 Jul 2024

David

Very nice venue, just a few details in the room let it down, given that it boasts a 4 star rating.

Leisure Partner

10/10

Exceptional

28 Jul 2024

Rita

Fabulous stay. Well located in pretty Old Amersham high street. Lovely cosy lounge and bar areas.The rooms are comfortable, exceptionally clean and well appointed and even the smallest rooms are a very spacious. Great breakfast too, with lots of excellent cooked options.
What makes this place really special though is the staff, who are amazing. Friendly, cheerful, very helpful and nothing is too much trouble. Very highly recommended.

Leisure Partner

8/10

Excellent

18 Jul 2024

Alan

A gem of a coaching inn

All good in a Heritage Large room, This room, above the main pub and restaurant, was better than the Junior Suite we had on a previous stay, which turned out to be duplex.
Many hot choices at Breakfast.

Partner

8/10

Excellent

17 Jul 2024

Andrew

The room was a little tired in places, but this is a period property with lots of character. The staff were friendly and helpful, and the full English breakfast was excellent.

Leisure Family

8/10

Excellent

15 Jul 2024

Benjamin

Friendly staff and lovely breakfast. Room was a little tired and could do with being refurbished. All in all I would stay again.

Leisure Partner

10/10

Exceptional

14 Jul 2024

Timothy

Great service, really comfy bed and a fab shower
Ideal!

Leisure Self

10/10

Exceptional

12 Jul 2024

J D

Kings arms Amersham

Great hotel and Amersham old town was lovely

Friends_and_family Family

8/10

Excellent

11 Jul 2024

Glyn

So this hotel/ pub is old and quirky not just in design but how its run. The windows dont fit the frames so if you are reading this near winter i would rule this one out. Its gonna get cold. Its got beams, lots of beams. Tall people like myself will need to duck in places. The rooms are generally really nice. The shower was excellent. The bed a little soft for me but probably right for most and the overall size of the room is fairly good. The thing to be mindful of is the dining. If they have a do you wont be able to eat there. If they are slightly busy.. you wont be able to eat there.. if breakfast is taken up by most of the residents then... you can eat there but will have to wait in the reception area. The food is also quite variable once you do get to eat it. I had a Cesar salad and ive never had so much parmesan in my life. Then the next night a pie and the top disintegrated into dust as soon as it was disturbed. Breakfast is quirky too, want srambled egg on toast... na, you just get the scrabbled egg the rest is up to you to do. And be aware if you order a full english the bacons been sitting around a very long time forming the base of any good work shoe. So overall its adequate if you need a local place to stay but not ideal

Business Self

8/10

Excellent

03 Jul 2024

Glyn

Quirky old buildings but look good. Nice bedrooms and nice firm beds.
If you dont book evening meals before you arrive you may have trouble gerting a table. If you do get to eat the food is good.
Breakfast can take some time but again ots worth waiting for.

Business Self

8/10

Excellent

23 Jun 2024

michelle

Lovely hotel, room was basic but clean, a few items broken that would of improved score

Only problem they do events, tiny car park so hard to park

Leisure Family

6/10

Pleasant

09 Jun 2024

Alan

Very "average"

We asked to check in early as we were attending a wedding. They were happy to do this, although it was hard work!
The shower didn't work and maintenence came quickly and changed the shower head over to the bath taps.
We had to ask for more toilet paper.
Thick dust in bottom of wardrobe, tile grout around shower full of brown scale, soap holder rusty, mirror over basin mottled, cobwebs around window that had clearly been there a long time. We found a purse/key fob behind the chair - left by previous occupant, so clearly that area hadnt been cleaned. Carpet felt a bit grainy, but was a dark brown colour so no obvious dirt.
Curtains did not keep morning light out as ill fitting.
The bed and pillows were actually very comfortable, which was a relief after noting all of the above.
Staff were friendly and helpful although the check in was a bit shambolic aa the two male staff seemed a bit disorganised.
Breakfast was ok - good choices. Ingredients used seemed really basic (ham for eggs benedict very average)
We realise the hotel is an old, historic building, but there is no excuse for very poor cleanliness and the room (no 11) is definitely in need of an upgrade - furniture very dark and a bit tatty.

Partner

10/10

Exceptional

01 Jun 2024

Julie

Old Amersham is very quaint village and buildings refleck this. Lots of nooks & crannies, low ceilings, beams everywhere unlevel floors made this a very memorable stay. Bedroom was a mix of very old like room with 4 posterbed & decor & modern bathroom, only 1 thing maybe I would have preferred was frosed glass on shower cubicle rather than clear as it was an 'open' bathroom.

Leisure Friends

10/10

Exceptional

26 May 2024

spencer

Lovely overnight stay

This place is excuisit, didn’t realise how quaint it was when we booked. Room was modern and well equipped. Had snacks and drinks in the evening and an amazing breakfast. Found a finger nail and a long dark hair in the room that wasn’t ours but other than that was clean.

Partner

8/10

Excellent

21 May 2024

Mark

Amersham old town is very quaint

Business_and_leisure Self

10/10

Exceptional

12 May 2024

Noritta

Beautiful historic building which is very well maintained. Friendly and attentive staff. Situated right in the middle of Old Amersham

Leisure Family

10/10

Exceptional

30 Apr 2024

Andy

Lovely second stay, faultless.

10/10

Exceptional

29 Apr 2024

Stephen

Always good

Business

10/10

Exceptional

16 Apr 2024

Peter

Friendly staff, comfortable rooms, great locations and hearty breakfast

10/10

Exceptional

10 Apr 2024

Tracy

Loved this hotel, beautiful old building. Room was clean and the shower was huge ! Also there is a very good breakfast choice. We would definitely stay there again. Highly recommended

Family

10/10

Exceptional

28 Mar 2024

Alison

There are some delightful old rooms in the original parts of the building. The rest of the rooms are fairly new and there is nothing particularly distinctive about them. Bathroom fittings are very modern, bed comfortable with good quality bedlinen. There is a very good range of breakfast items.

Leisure Friends

6/10

Pleasant

25 Mar 2024

David.H.Riley

Disappointed

Was really looking forward to this break as used to live in Amersham and was looking forward to revisiting old haunts and enjoying a bit of luxury. However, it was disappointingly underwhelming and not as we anticipated. On first view the room was good - over 2 floors and looked cosy. However on closer inspection it looked dusty, there was a lopsided lamp which looked as if it was going to fall over and the blind in the bedroom was broken. The toilet looked unclean as if it had not been cleaned well since the previous occupancy. When we returned to the room after our first night the room had clearly not been hoovered as there were still traces of paper on the floor which had dropped out of my pocket. As it was potentially dusty as carpeted throughout and there were beams with cobwebs we would have expected to see that it had been cleaned. In terms of service, we were not told on check in that the Monday breakfast would be at the Crown Hotel and often could not find anyone to ask anything. We were also woken at 4.00 am on Monday morning by someone moving the large bins individually. When I looked out the chap had a light on his hat and he was talking on his mobile so not even trying to reduce the noise. To end on a positive note, however, the breakfasts were excellent and the restaurant staff very friendly and accommodating.

Partner

10/10

Exceptional

17 Mar 2024

Graham

Excellent property with some very interesting and quirky features. Staff were extremely friendly and breakfast was exceptional.

Leisure Partner

8/10

Excellent

10 Mar 2024

Verified traveler

Lovely property, good food. However, shower was disappointing as didn't work properly and the mattress was very old, and sunk in the middle.

Business_and_leisure Partner

2/10

Poor

26 Feb 2024

Alison

Worst Room I Have Ever Stayed In

When we arrived at the hotel the carpark was already full as there was a wedding. My husband stayed in the car and I went in to check in and was asked for payment for the room. I went back out to the car to grab our bags and jokingly told my husband that I had just had to pay for my own birthday present and he looked shocked and showed me the receipt for the pre payment ! We both went back in and queried it with the receptionist who apologised and said he would issue a credit (as I write this payment has come out but no refund has been received)
We then went up to our room and OMG this is classed as a 4 star hotel. the carpet had a big burn mark, didn't fit along one wall and there was loads of dust under the bed. The furniture was tatty, one of the lights was just hanging by it's wire and there were loads of cobwebs hanging from the ceiling. In the bathroom the bath had loads of chips in it, the floor tiles were cracked and loose and the mirror looked awful.
Room 4 is directly over the reception and you can hear every word. The guests in the room opposite were with the wedding party and once the wedding finished decided to continue a party in their own room with very loud music playing and singing at the top of their voices at 1.30 I had to call the night manager and complain and in fairness he dealt with it swiftly. This has to be the worst room we have ever stayed in ! When we queried the room with reception they told us they were fully booked with no alternative rooms.

Partner

10/10

Exceptional

18 Feb 2024

Jane

Set in a beautiful town.

Leisure Family

8/10

Excellent

04 Feb 2024

J A

Security issue

The room was comfortable, the food was excellent, the reception and dining staff were very good.
The only downside to our visit was we had to twice report that housekeeping were leaving the room door open, and therefore security of our property was compromised as we were away all day.

Partner

4/10

Poor

26 Jan 2024

Tina

The property is I a great location but really does need some TLC

Business_and_leisure Partner

6/10

Pleasant

09 Dec 2023

Verified traveler

Quaint but disappointing

We stayed in a suite which looked lovely on arrival, but really is need of a lot of maintenance - we reported some issues to the staff and they were not apologetic. The breakfast was good but we had to ask for new crockery as it was dirty.

Partner

10/10

Exceptional

01 Dec 2023

Omar

Great stay

I really enjoyed my visit, the hotel was charming.i really liked the building.staff were amazing and food was lovely.

Business

6/10

Pleasant

19 Nov 2023

Deborah

We were a triffle disappointed!
The condition of the rooms were very tired.
Cleanliness was not not up scratch.
The member of who stayed in 214 on the second night was very pleased with the standard of the room.

The breakfast on the second morning was superior to the first and the service too .
Would return to a newly refurbished room

Friends_and_family Family

8/10

Excellent

29 Oct 2023

David

Nice hotel. Quirky room with a nice history. Shower had seen better days. If you like privacy then bear in mind that room 12 has an open toilet and bathroom, you can hear everything! Bed was OK but very very soft. Fairly quiet until someone decided to empty a load of bottles into the bin outside our room at 8am!

Nice breakfast only let down by a mouldy orange in the fruit bowl at the buffet table. Bed

Partner

8/10

Excellent

23 Oct 2023

Brian

pleasant, relaxed stay with good staff and historic surroundings

Leisure Partner

8/10

Excellent

29 Sep 2023

Terence

Overnight stop

Overnight stop for early appointment at Harefield hospital which meant we left at 06.45 but the staff were great and still managed to provided coffee and food to takeaway .Room was in new annex and was quiet and very clean and comfortable.Also easy parking a big bonus in Amersham.Bar Recommend this hotel.

Partner

10/10

Exceptional

17 Sep 2023

Simon

I feel bad that I can't remember her name, but the waiter who served us the morning of our check-out was incredibly helpful and friendly. She went to your neighboring property to obtain some Vegemite for my sister! She's a real keeper. I believe her name started with a 'K', like Karine. We loved our stay, and would return in a heartbeat.

Leisure Partner

10/10

Exceptional

15 Sep 2023

U IEONG

One of the best for my business trip. Friendly staff. 30 mins drive from Heathrow Airport. Would love to stay again.

Business Partner

6/10

Pleasant

10 Sep 2023

Cristina Garcia

We wanted to stay here followed a lunch visit a few years ago, we love properties with charm and we appreciate old architecture, however our stay was underwhelmed by the lack of cleanliness in the room. It was very dusty and we even found some trash in the can from previous guests. We think that the only thing saving this hotel is its staff, everyone was so warm and engaging. We will not go back to stay but maybe to enjoy a classic English meal in a few years.

Leisure Family_with_children

10/10

Exceptional

09 Sep 2023

Susan

Definite must to stay if in the area.

A lovely relaxing stay on a little two night escape. just the job , lovely room , excellent breakfasts and one evening meal we enjoyed. Close to lots of lovely shops, walks and eateries . Quaint village with a beautiful church and gardens, huge carpark for guests so a win win all round.

Partner

10/10

Exceptional

05 Sep 2023

Paul

Just missing air conditioning.