Name: SureStay Hotel by Best Western Santa Monica
Address: 3102 Pico Boulevard, Santa Monica, 90405, US

10/10

Exceptional

13 Jul 2026

Kaushik

Everything was great. The check in process was smooth. Staff were friendly. The room was clean and had everything that we needed (except for a safe but I think that some other rooms have them). The room was better than we expected. Parkinng was easily available. The area felt very safe and quiet. There's a Trader Jo next door and there are a few places to eat about 10 mins walk away. We drive to most places that we wanted to explore in LA and they were all very accessible from here and in good time. We didn't face any LA traffic issues.

Friends_and_family Family

6/10

Pleasant

12 Jul 2026

Steven

Hotel was just OK overall. Our room had a musty smell and the lighting was very sparse. Bed was comfortable and room was clean and staff was very friendly though.

8/10

Excellent

10 Jul 2026

Jason

The hotel was clean and comfortable, and overall I had a good stay. The entrance gates were a little loud, and the floor in the room was slightly sloped, but neither issue was a major problem. I would stay here again.

Self

10/10

Exceptional

07 Jul 2026

Robert

Excellent hotel absolutely amazing staff. reasonable continental breakfast. Be aware not all rooms have a refrigerator so be sure to ask for a room with one.
Good dining options as well as fast food and a supermarket. Highly recommend this hotel.

Partner

6/10

Pleasant

02 Jul 2026

Jonathan

I found tiny roaches twice and was a half service hotel.

Self

10/10

Exceptional

02 Jul 2026

Olga

Great hotel for the price and location. Comfortable rooms, inexpensive parking.

Friends_and_family Family

6/10

Pleasant

02 Jul 2026

Juan

Buen precio, una habitación muy básica

Family_with_children

8/10

Excellent

01 Jul 2026

Gail

Good location. Friendly staff. Good continental breakfast with clean sitting area. Bathroom could be renovated. Great location by nice restaurants. I will stay here again!

Family

8/10

Excellent

30 Jun 2026

Brandie

The hotel staff was extremely helpful and friendly. Our room was clean although on the smaller side, but had everything we needed. The rooms definitely need more lighting. Breakfast is continental, but good with lots of seating.
Our only problem was that we were on the 1st floor next to a sidewalk/road and we didn’t realize until our 2nd night that all 3 windows in our room were unlocked. Not the most comforting feeling.

Friends_and_family Family

8/10

Excellent

29 Jun 2026

Manuel

Good restaurants and cafes around the hotel.

Friends_and_family Friends

8/10

Excellent

27 Jun 2026

Kimberly

Everything was fine….I did not like that the BR light went on every single time I went in…especially in the middle of the night…not much lighting around the bed, it was hard to read

Partner

10/10

Exceptional

23 Jun 2026

Eric

Our room was so nice and clean, it didn't have a pool like I would have liked but it was a very nice area and the gated like set up made it feel homie cause it was like an apartment building not much like a hotel, I liked that for some reason haha the breakfast was so delicious and nice to have when your just on the go and wanna get your activities started would absolutely stay again and look forward to planning another stay!!

Partner

10/10

Exceptional

22 Jun 2026

Jorge

Breakfast are good and laundry in the facility. A little bit pricey for laundry cost $4 and dry $3 but still inside the property. Overall we love our stay

Family_with_children

10/10

Exceptional

22 Jun 2026

Tripti

Room & bathroom were spotless and clean. Staff are helpful. The kitchenette in our room was well equipped with dishes, utensils.
Breakfast could've been a bit better, since there were no hot options other than toast and pancakes.

Partner

10/10

Exceptional

21 Jun 2026

Rebecca

Very nice spot! Comfy rooms pleasant staff.

Partner

8/10

Excellent

18 Jun 2026

CRISTA M MAIDES

The staff was excellent! They were approachable and answered all my questions about the area. A+

Room was very clean. Contentintal breakfast options were outstanding.

My only complaint would be the air conditioner was VERY loud.

Suggest to add a couch or seating area to the room.

Partner

4/10

Poor

14 Jun 2026

Karen

I asked for an upstairs room when I made my reservations but was put in a downstairs handicap room with short closets, a light that went on every time you entered the bathroom even in the middle of the night but turned off when I was in the shower. Only one plug in by bed and no plug by the desk. And we did not get our wake-up call so we were late to our granddaughters graduation. And the people up stairs must have checked in very late because they dropped what sounded like a heavy metal suitcase repeatedly on the stairs going up and on the floor of their room. Around 2:30am.

Partner

8/10

Excellent

14 Jun 2026

Patricia

Quiet and great value. Comfortable bed. My only negative was coffee: none

Partner

10/10

Exceptional

01 Jun 2026

Laís

.

10/10

Exceptional

22 May 2026

Gary

Very solid, quite spacious, well located...it's a little dated, but it's been well maintained. It was way better inside that I would have expected when checking in.

Self

6/10

Pleasant

22 May 2026

Shani

Love the staff here. There is no elevator so just be aware of that. Overall a great time.

Self

8/10

Excellent

21 May 2026

Angelina

Very clean room. Small but clean. No elevator. Stairs outside are steep. 17 steps straight up to 2nd floor. Inside stairs are zigzag. Breakfast is whats expected for complimentary. Parking was $11 per night. Good teriyaki chicken on Pico, cannot remember the name but just a few mins drive from hotel.

Partner

10/10

Exceptional

18 May 2026

gopala

i am a high income person who prefers a low income life style. I want a nice, clean place to stay without burning a hole in my pocket.
This was the perfect hotel for me. The hotel rooms are quite spacious and clean. The rooms are cleaned every day. Parking is a very reasonable 11 bucks which is way below the 65 at most downtown hotels.
I would not say too many good things about breakfast. I saved enough money on the room to pay for a good breakfast.
The hotel is less than 3 miles from downtown.
There are lots of restaurants in the neighborhood.
Overall a great place and one of the best values for your money!

Self

10/10

Exceptional

18 May 2026

Purnima

clean room. staff were friendly. breakfast is ok.

Family

4/10

Poor

14 May 2026

Jolee

The bed was really comfy and our hotel was in a cute little courtyard. Staff was friendly and the the hotel was walking distance to some restaurants and a Trader Joe’s. My only complaint is that the breakfast was not that good and the coffee was awful.

Family_with_children

10/10

Exceptional

11 May 2026

David

Clean room. Good bed. Property consisted of 4 buildings. Office is only in 1. So is breakfast, which was good. Plenty of parking by each building. Each building has locked entry gates which made me wonder if atea was not safe. We didn't have any isdues though. There is a limited amount of ADA rooms so if you cannot do stairs I suggest you request one of those rooms because entry courtyard has stairs.

8/10

Excellent

10 May 2026

Jay

Everything was good

10/10

Exceptional

10 May 2026

David

Thank you!! Jacuzzi and customer service was great as well as the continental breakfast

Partner

8/10

Excellent

10 May 2026

Shelby

We stayed at SureStay for 2 nights. I will say right off the bat that the gentleman who was working at the front desk the night we checked in and the morning that we checked out was very friendly and respectful. He gets 5/5 stars. As for the room itself, we were a little disappointed in the price for the value of what we got. The bed was average but not extra cozy, the pillows were clumpy and not very supportive and there was no mini fridge or microwave in the room at all. The room was a decent size for 2 people but any more and it would have been horribly cramped. We were on the second floor and certain areas of our floor creaked, so I felt really bad if there were people in the room below us because it was really bad right in front of our sink/bathroom area so if we were brushing our teeth or needing to walk to the bathroom it would make a lot of noise. The hotel is located in a very convenient area (Trader Joe's is a 2 minute walk down the road and lots of restaurants around too).

Partner

6/10

Pleasant

08 May 2026

Kelly

Toilet paper roll fell off the wall
Auto shade that opened to the street was difficult to close and early morning opened by itself and room was facing the busy road at the front of the building. After opening I was not able to close and so did not have privacy
Cleaning staff entered the room at 11:03 as I was wheeling my suitcase to the door
Unable to wait inside the building for my ride pickup at 11:10 as the floor was being mopped

Self

10/10

Exceptional

08 May 2026

Armando Junior

Clean room and friendly staff were all excellent.

The complimentary breakfast is enough to get you started on your day, don’t expect it to be something it’s not.

6/10

Pleasant

07 May 2026

Tami

Breakfast was okay. I left two brochures in my room. The cleaning staff removed it and brought to a front desk. That was very strange. Never happen to e anywhere before. I thought that was very strange. When I couldn't find the brochures. I called the front desk and they told me they had it. Housekeeper should not remove something belong to the guests.

Self

10/10

Exceptional

03 May 2026

Jennifer

Great stay as always

Self

10/10

Exceptional

27 Apr 2026

Guillermo

Clean room, great price, friendly and helpful staff.

8/10

Excellent

23 Apr 2026

Kimberly

The hotel buildings are older, but the rooms are nicely remodeled. I stayed in the building with the center courtyard...it reminded me of the TV show Melrose Place. Room was nice and clean and remodeled in a nice modern design. Breakfast was adequate. No hot food except a pancake machine. Staff was super nice. They do charge for parking in their lot.

Partner

4/10

Poor

21 Apr 2026

sandeep

Totally disappointed with room , and bathroom so small with sink next to bed, staff was helpful and breakfast was good as well.

Family_with_children

6/10

Pleasant

20 Apr 2026

Mark

Breakfast was sub par at best, make you pay extra for parking.

Partner

10/10

Exceptional

20 Apr 2026

James E Daniels

Really nice hotel room was clean and modern I was in room 201 it had a huge bathroom. Very clean sheets & towels looked like they were new. Continental breakfast was definitely serviceable boiled eggs, cereals , yogurt, apple/orange juice from a fountain machine , bagels , muffins and toast. Would definitely stay again

Self

6/10

Pleasant

19 Apr 2026

Vivek

Good place to stay near Santa Monica and lots of eating place near by . Hotel was clean and staff are friendly . No amenities for kids and breakfast is OK . I would good place if you want to just use for night stay

Family_with_children

6/10

Pleasant

15 Apr 2026

Whitney

Rooms were decent but had bad odor and were muggy. Paid parking, and parking is tight- especially for larger vehicles

Friends

10/10

Exceptional

11 Apr 2026

Julia

Our room in the gated area was very clean and the bed comfortable. The reception and cleaning staff were all nice and polite.
There’s plenty of parking. Though the lots are very narrow.
The area is nice and somewhat quiet. You can start your day with a quick breakfast option offered by the hotel or walk to one of the restaurants nearby.
It offers a covenient location to the beaches, the Getty and other areas around Los Angeles.

Partner

10/10

Exceptional

11 Apr 2026

Matthew

Rooms were simple but clean. Climate control was good. Breakfast included pancakes.

10/10

Exceptional

10 Apr 2026

ITXIAR

Excellent location

8/10

Excellent

04 Apr 2026

Uma

Overall adequate

Partner

10/10

Exceptional

04 Apr 2026

Nicole

Breakfast was great with lots of options. Staff friendly and helpful

Family_with_children

10/10

Exceptional

02 Apr 2026

Johnnetta

Will be back

6/10

Pleasant

01 Apr 2026

Kyle

Very loud but good location and value for the money. Mattress wasn’t bad

4/10

Poor

31 Mar 2026

David

Breakfast was fine as a continental it touched all the bases.

10/10

Exceptional

31 Mar 2026

almira

Clean room, friendly staff, nice breakfast options.

Partner

8/10

Excellent

30 Mar 2026

Derek

Really helpful staff, good value hotel which includes a decent breakfast

Friends_and_family Family

10/10

Exceptional

30 Mar 2026

Wes

Great hotel and location

Family

4/10

Poor

29 Mar 2026

Richard

Noisy place
Walls are thin
11.00 to park per night?
No mas!

2/10

Poor

29 Mar 2026

IYLA

TERRIBLE RECEPTIONIST

Self

10/10

Exceptional

28 Mar 2026

Anja

Clean room, very comfortable bed, the location was perfect for us - good to explore Santa Monica and to head into Beverly Hills, and Hollywood from there. There is a bus stop for BigBlueBus number 7 not far from the hotel. The staff was very friendly.

Family

10/10

Exceptional

25 Mar 2026

Cristian

The room was moderately clean, found some dust on the light in the bathroom but besides that everything was top notch!

10/10

Exceptional

21 Mar 2026

Nancy

We had a fantastic experience with the staff at this hotel. The rooms were cleaned expertly and the staff was so accommodating and helpful when we had travel difficulties. I would highly recommend this hotel to others traveling to the Santa Monica area. The location of the hotel was great for vacationers as we had various sightseeing interests in the area. I cannot speak highly enough about the professionalism of the staff and how they made our stay like a home away from home.

8/10

Excellent

20 Mar 2026

Joseph

Overall, this was a great place to stay for the price. Santa Monica hotels are very expensive and this is a well maintained motel at a great price. The downsides are no gym, lots of stairs every

10/10

Exceptional

20 Mar 2026

Sophie

Lovely hotel. Decent size room, nice and clean, lovely staff too. Free breakfast in the morning (bagels, toast, pancakes, fruit and yoghurt) as well as tea and coffee. It is not on the beachfront but there are bus stops outside and I used the Metro to get to Downtown SM which was around a 15-20 minute walk (I do not drive). I believe if you have a car the beach is only a short drive away. Several shops and cafes/restaurants nearby (Trader Joe's, Starbucks, McDonalds all within close walking distance). Staff helped me book a taxi to get to LAX on my last day and were so friendly and helpful, they also let me store my luggage on the last day as my flight wasn't until late evening, this was very much appreciated.

Highly recommended and would love to stay again next time I'm in LA :)

Self

10/10

Exceptional

18 Mar 2026

Mark

Nice room. Will go back.

10/10

Exceptional

16 Mar 2026

Karen

Yes

Friends_and_family Family

10/10

Exceptional

15 Mar 2026

Maria

Good clean and updated property. Safe secure building

8/10

Excellent

15 Mar 2026

Kendra

Honestly, the staff was great. Check in was easy, property is safe and a good location. The only thing I will say is there was a bunch of small ants in the bathroom area. This just made me feel like it wasn't cleaned thoroughly. I work in property management so I know these things can happen. It is not something that would detour me from staying here again in the future but it is something that needs to be addressed and resolved.

8/10

Excellent

08 Mar 2026

LindaRose

Very clean room staff was very friendly
Great location Unfortunately my room faced the parking lot, a bit noisy
All over great convenient place to stay

Self

10/10

Exceptional

08 Mar 2026

Adrian

Clean, basic hotel.

Business

8/10

Excellent

07 Mar 2026

Eleanor

Polite staff, comfortable bed and nice pillows, love the kitchenette! And best location to with family.

Partner

10/10

Exceptional

06 Mar 2026

Yue

Rooms are really clean and of a reasonable size. The staffs took care to clean the courtyard area and our room every single day, which I appreciated. Area around the hotel is quiet and peaceful. They also have gates to enter some of the hotel room buildings, which makes it extra safe. Only thing is that we could hear footsteps from the room above us during night, but personally that was not a big issue. Breakfast could be better with food served warm. But considering the price, it was overall a pleasant experience.

Friends_and_family Family

6/10

Pleasant

04 Mar 2026

Stuart

Tidy clean room well staffed

Partner

10/10

Exceptional

03 Mar 2026

Dwight

Very nice rooms and staff was also very nice

Partner

10/10

Exceptional

03 Mar 2026

Randy

Very nice renovation. Good price for this area

8/10

Excellent

03 Mar 2026

Iona

The breakfast was kinda sad.
The location was pretty central.
My Husband & i were on an upper floor & it kinda sucked carrying suitcases up all the stairs.
The rooms off the courtyard are really nice- a little bit of extra security. It looked like the other rooms opened right into the parking lots.
Parking was reasonably priced.

Family

6/10

Pleasant

22 Feb 2026

Malachi

Room is not very private

Self

8/10

Excellent

21 Feb 2026

Jasmine

The staff were very sweet. But some dishes were dirty when we arrived. Also, there were not enough hooks in the bathroom.

8/10

Excellent

20 Feb 2026

Dan

Room was clean and staff was friendly

10/10

Exceptional

18 Feb 2026

alyssa

It was a great room and we had a nice time but the parking is not the best.

10/10

Exceptional

16 Feb 2026

Kathy

Rooms are nice and clean. Comfortable beds

10/10

Exceptional

12 Feb 2026

William

Excellent staff! We had a wonderful stay.

Leisure Family

10/10

Exceptional

04 Feb 2026

Michelle

Value place with great staff, clean rooms and a nice breakfast!

10/10

Exceptional

27 Jan 2026

Atif

I had a fantastic stay at the SureStay in Santa Monica. The location is perfect—close to the beach, restaurants, and shopping, making it easy to explore the area. The room was clean, comfortable, and well maintained, which made for a very relaxing stay. The staff was friendly, professional, and always willing to help with anything I needed. For the price and convenience, this hotel exceeded my expectations. I would absolutely stay here again and highly recommend it to anyone visiting Santa Monica.

10/10

Exceptional

25 Jan 2026

Eric

Clean room, conveniences within the room, and a very friendly staff.

Business_and_leisure Self

10/10

Exceptional

23 Jan 2026

Jose

Friendly ans helpful staff

Business Family

8/10

Excellent

20 Jan 2026

Analía

El desayuno es básico, pero tiene lo importante.

Leisure Family

10/10

Exceptional

18 Jan 2026

Diana

Great staff. Very helpful and friendly

Business Family

10/10

Exceptional

18 Jan 2026

Diane

clean room
very attentive staff

Business

10/10

Exceptional

18 Jan 2026

Pedro

We love the jacuzzi in the room

10/10

Exceptional

16 Jan 2026

Kathleen

I would definitely stay here again. Very cute courtyard spaces, and easy, inexpensive parking. Great location. Very friendly staff, and super clean room. Perfect for what I needed.

10/10

Exceptional

14 Jan 2026

Natalia

Very clean room , good location and excellent breakfast options! This was our second time staying here and will stay here again on the future. Overall great value! Thank you.

Leisure Family_with_children

6/10

Pleasant

12 Jan 2026

Cary

The rooms were oddly configured -- beds against the hallway wall, bathroom sinks beside one of the beds. Overpriced for what it is. Not sure I'd stay there again, nor recommend it.

Leisure Family

10/10

Exceptional

12 Jan 2026

Martin

It was a great stay
Nice folks and room was nice and clean
Will use again!

Leisure Family

10/10

Exceptional

11 Jan 2026

Judith

Very nice hotel. Clean room, comfortable bed, helpful staff, and nice breakfast.

Leisure Family

8/10

Excellent

08 Jan 2026

LIsa Everett

Staff was helpful, room was clean, and bed is very comfortable.

Partner

10/10

Exceptional

08 Jan 2026

George

Excellent stay with great central location. Clean rooms

8/10

Excellent

29 Dec 2025

Karl

Great space, and perfect location. Access can be tight with luggage and baby stuff since alleyway is narrow.

10/10

Exceptional

28 Dec 2025

Julio

Clean room, great courtyard, very friendly staff and good breakfast.

Leisure Family

10/10

Exceptional

15 Dec 2025

Sunitha

Clean room, helpful and friendly staff

Leisure Self

10/10

Exceptional

14 Dec 2025

Cyrille

Clean room, secure area with gate

Leisure Friends

6/10

Pleasant

11 Dec 2025

angela

Room and staff were great

Leisure Family

10/10

Exceptional

05 Dec 2025

ralph

Very clean, pleasant staff and courteous...

Leisure Partner

10/10

Exceptional

03 Dec 2025

Robert

On arrival the staff were very welcoming, with Coffee & Cookies (just what I needed after a 12 hour flight from Hong Kong). Free Coffee is available 24/7.
All the staff were hard working & very friendly, ensuring a wonderful stay.
My room was clean & the bed very comfortable (ensuring a good nights sleep)
Breakfast was filling & tasty.

Self

4/10

Poor

23 Nov 2025

DeLois

Ants in our room, and bathroom, door, toilet seat etc. No where to put things in bathroom.

Leisure Family

8/10

Excellent

21 Nov 2025

lindsey

Clean room, friendly helpful staff. Busy street so you will hear road noise but nothing crazy. Easy access parking.