Name: Courtyard By Marriott Santa Monica
Address: 425 Colorado Avenue, Santa Monica, 90401, US

6/10

Pleasant

20 Jul 2026

Josh

It's a bummer for the hotel, but this is no longer a good area to stay in Santa Monica... Businesses all around the hotel are closed down and gated off. Homeless all over the streets nearby and then the hotel doesn't allow you to self-park in their underground garage. They FORCE you to pay the exorbitant $65 + tax / night Valet fee. That's the only way to park in the hotel parking garage, when they could EASILY just allow guests to self park if they wanted to... And you basically have to do it, because all of the nearby \"parking lots\" are overrun by homeless just camped out in them.

The rooms themselves were fine. Not quite up to the Mariott standards I'm used to, but not terrible. The pool/hot tub are situated in a neat outdoor location on the 2nd level, but both needed from TLC, you could tell they were much nicer in the past.

Friends_and_family Family

10/10

Exceptional

17 Jul 2026

Ahmed

Family friendly and the staff was great and very supportive

Family

10/10

Exceptional

16 Jul 2026

lisa renee

This is a great property! Stayed 2 nights. Short walk to Santa Monica Pier and Boardwalk. Metro just outside the door.

Partner

2/10

Poor

15 Jul 2026

Juan

Terrible never booking again

4/10

Poor

14 Jul 2026

Jannet

Bathtub was clogged water didn’t go down all night. Wall outlets didn’t work only 2 by the wall. Tv kept turning off. You can here people next door. Walls seem to be very thin I can hear their conversations. You can also hear footsteps upstairs all night kids running around. Didn’t get much sleep.

Family_with_children

6/10

Pleasant

14 Jul 2026

Maurice

Valet only parking there....$65. Thats worse than vegas. Can park next door for $40 per day, and go in and out all day. Very nice to be 3 blocks away from Venice Beach, and Pier.

Friends_and_family Family

4/10

Poor

14 Jul 2026

Pa Chia

The staff were friendly, accommodating, and always willing to help with anything we needed during our stay.

Unfortunately, there were a few issues that affected our overall experience. When we arrived, the room type we had booked was not available, so we had to switch to a different room and use an extra rollaway bed to accommodate our group.

The room itself was spacious, which we appreciated, but the air conditioning did not work properly, making it uncomfortably warm and stuffy every night. We also had an issue with the toilet clogging, which was an inconvenience.

Overall, the staff provided good service, but the room issues and the booking mix-up made our stay less enjoyable than we had expected.

8/10

Excellent

13 Jul 2026

Jenny Marie

Tout aproximité! Aucun depot ou charge par nuit!

Family

6/10

Pleasant

13 Jul 2026

Jennifer

There was just one detail I didn't like: I had notified them twice that I would be arriving after midnight. I had booked for two nights, but when I arrived, they sent me to another hotel for the first night; I then had to return to the original hotel, which wasted time and was inconvenient with my three children. However, I want to thank Rosa and a slim young man with glasses and curly hair—I don't recall his name—as they were very kind and helpful.

Family_with_children

2/10

Poor

12 Jul 2026

vikal

Room was quite small, Sofa Bed was not comfortable and caused pain in my back, Horrible and shocking thing was 154$ Parking fee for 2 days which i was not aware of. I can understand 30-40$ daily parking but this much was way higher.I guess the only advantage out there was hotel was near to pier thats it. Overall will suggest my friends to Opt for other hotels and not this one, you can come to pier by own car or Uber.Overall not a great experience in so much price.Also a suggestion for Expedia to atleast give the idea on Parking Price to the Customers so that they could think before Booking.

4/10

Poor

10 Jul 2026

Luz Maria

The property is falling apart and it does not help that the staff is not accommodating

Family_with_children

10/10

Exceptional

09 Jul 2026

Alane

Great staff, location and rooms. It was a very comfortable stay!

8/10

Excellent

07 Jul 2026

raj

.

Partner

10/10

Exceptional

06 Jul 2026

Kris

Room was cleaned and tidy very spacious. Lobby was very clean and staff was always friendly and willing to help

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

cliffton

Great!!!

10/10

Exceptional

05 Jul 2026

Mey

Great location and great staff.
Only issue was pricing of water.
$40.00 for two one liter bottles was excessive.

Partner

2/10

Poor

05 Jul 2026

Roberto

Ac was out no refund they didn't care. It was 76 with two kids and they said they couldn't help

Friends_and_family Family

10/10

Exceptional

04 Jul 2026

Naoko

Everyone working there was kind and the room was very clean!

Family

10/10

Exceptional

02 Jul 2026

Sinem

Clean- nice staff

Family_with_children

10/10

Exceptional

29 Jun 2026

Basantie

Love you his location. Close to airport, beach and team park just few blocks away, high end restaurants and shops within walking distance, metro station across the street, sightseeing within 40-45 mins driving.Staff was very helpful and always available. Our 4 nights stay was very comfortable. Highly recommended.
Thank you for a wonderful stay.

Family_with_children

8/10

Excellent

29 Jun 2026

Jennifer

All staff that we encountered were kind and polite. The property was clean. Towels in room are thin, time to replace and had a strange odor. I understand the conservation of water, but the amount of time it takes to get your body-wash rinsed off is kind of absurd- due to low pressure. Bed was comfortable. The pool and hot tub was nice. Love the late check out. Great that Target and Trader Joe’s next door. We will come back- next to public transport and a short walk to the pier.

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Danielle

Beautiful hotel, great location.. parking was different thanadvertised!

Partner

10/10

Exceptional

28 Jun 2026

John

A

6/10

Pleasant

26 Jun 2026

Shelly

Nice hotel overall but

10/10

Exceptional

25 Jun 2026

Aleksey

Everything was good, Thanks.

Family_with_children

6/10

Pleasant

21 Jun 2026

Gabriela

The fee for parking was excessive $65/night lust valet tax total $76.50.

Partner

8/10

Excellent

17 Jun 2026

John

Staff great
Breakfast snack bar/ Starbucks should have hours in between or semi access.
Hot tub needed water cleaned and needs to start immediately takes like 5 minutes for jets to kick in
Location is sick

Self

10/10

Exceptional

14 Jun 2026

Jesus

The rooms were clean. Staff were always asking about if we needed anything else or what else can we do for you etc.. air conditioning was soo good we were even cold lol.

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

Gregory

Love this place! Close to everything! Metro trains are right across the street. You can ride the bus and light rail everywhere. The beach and the Pier are only 5 blocks. The 3rd Street Promenade is right there. If I had one complaint, it's they don't stock chocolate Hagen Daz ice cream.

Self

10/10

Exceptional

07 Jun 2026

Norris

It was a great experience for me and my family.

Self

10/10

Exceptional

05 Jun 2026

grant

The hotel was, great great location

Friends_and_family Family

6/10

Pleasant

30 May 2026

Mercedes

Parking too expensive and room extreme cold

Friends_and_family Family

2/10

Poor

27 May 2026

James

I am a Marriott member. I have been a member for many years. I have never had a problem at the Marriott. It’s where I always stay at, it’s well taken care of, the staff are great. I read it number one however, I checked in at the Marriott Courtyard in Santa Monica. I prepaid because I know it’s Marriott. I do that sometimes. . I was supposed to get a room with a kitchenette, there was no kitchenette, I told the front desk the response was. I thought that was one in here. Further statement by the front desk I can refund you money as you go someplace else. The other option was to take another room which was considered a downgrade by the front desk person who was helping me and it was, but I took it still no kitchenette. I was shocked at the behavior and the service at this Marriott. The person was helping me was acting as if he didn’t know about the rooms at the Marriott his shock over being surprised there was no kitchenette in my room was discouraging considered he worked there. In addition, the people who help you at the desk were always nicely dressed always this guy had on a pair of jeans and a college shirt. I don’t know this is not the Marriott I know, especially the courtyard. Don’t recommend Santa Monica Marriott Courtyard

Partner

10/10

Exceptional

26 May 2026

Michael

Very clean space and very kind and helpful staff. Room was very comfortable and hotel was a convenient distance from downtown

Partner

2/10

Poor

25 May 2026

HEEJUNG

I was not satisfied with my stay at Courtyard by Marriott Santa Monica.

Only valet parking was available, and the hotel charged $65 plus 18% tax ($11.70) for one night. When I booked the hotel, there was no clear information about this parking policy.

There is also a Metro station nearby, so I could hear train signals and noise from my room.

The most disappointing part was the checkout experience. The receptionist charged me $153.40 for parking. When I asked why the amount was so high, she simply said, “Oh, it’s a tax,” without even checking the receipt first. It took quite a while for her to figure out the mistake, and she did not apologize while I was waiting. Eventually, she realized that I had been charged for two nights instead of one.

She refunded only $76 instead of $76.70. Although $0.70 is not a significant amount, I was disappointed by the inaccuracy and the unprofessional attitude.

Family

10/10

Exceptional

18 May 2026

Emily

Extremely polite and helpful staff. Excellent location. Would definitely stay again!!

Family

10/10

Exceptional

17 May 2026

Matthew

Great location, clean room.

Partner

2/10

Poor

14 May 2026

Greg

Be very careful when booking the Courtyard Santa Monica through Expedia. The Hotel will double charge you at their more expensive standard walk in room rate even though I showed them my receipt through Expedia.

Partner

6/10

Pleasant

10 May 2026

tamara

Bed was too soft and pillows were too hard. There weren’t q-tips, cotton squares, or bottled water in the room.
The man on duty at night-about 8:00PM was awful. He had an attitude. I want to buy a water and he asked how do I want to pay for it. I asked how much it was since prices were not listed. He said it wastes his time to tell me the price and he had been working long hours. What a shame!!! I will never stay at this hotel again.

Self

10/10

Exceptional

09 May 2026

Kristin

Loved the convenience of the cafe inside. The outside area can get a little rough and feel unsafe at night. We felt safe inside due to security measures such as a key to get in the front door and to use the elevator.

Family_with_children

10/10

Exceptional

08 May 2026

Robyn

Everything was so clean and felt very homey

8/10

Excellent

08 May 2026

Rima

Great

Family

6/10

Pleasant

05 May 2026

April

Staff were great. Room was great. Pool and lounge area were not at all what we expected based off the photos. Loungers were very worn, ripped and stained. The entire area was not inviting at all. It was super disappointing. I don’t get into a swimsuit the entire week.

Family_with_children

4/10

Poor

04 May 2026

May

Clean But over priced, ridiculous parking fee, will not return to this location.

Partner

10/10

Exceptional

03 May 2026

Adela

Very good everything. Thank you

Friends_and_family Family

10/10

Exceptional

28 Apr 2026

Sarifah Salwana

The housekeeping staff has to improve their services

8/10

Excellent

26 Apr 2026

maggie

They only have valet parking which is an extra cost per night. Room and hotel was clean and staff very friendly. Close walking distance to pier and food places.

Partner

10/10

Exceptional

22 Apr 2026

Akiko

Very convenient and great staff! I’d definitely come back again.

Family_with_children

10/10

Exceptional

20 Apr 2026

Joyceline

Staff were wonderful. Check in was easy and painless. Room was huge and clean. Very convenient and walking distance to the pier and beach.

Friends_and_family Family

10/10

Exceptional

16 Apr 2026

Gisela

Muy buena opcion en Santa Monica. Cerca de la playa y Pier, con buenas opciones para comer. El hotel esta muy bien, el desyuno que ofrecen tambien y la atencion es muy atenta. Muy recomendable!

6/10

Pleasant

09 Apr 2026

Risa

They don’t have enough staff. Our room was cleaned everyday due to short staff. We had a hard time getting clean towels. We were slightly disappointed at this property.

2/10

Poor

08 Apr 2026

Carla

Worst hotel stay ever! Felt unsafe for a family stay, unsavory characters loitering around the hotel, room was disgusting and filthy. Urine on the toilets, filthy carpets, beds, and upholstered furniture, so left without staying out of concern for my well being and safety. Reported concerns to Expedia and Marriott with no response or refund.

Family_with_children

10/10

Exceptional

07 Apr 2026

DrewBelinda

In a downtown that was dirty this bldg and location was designed very well. Few cool options of pool, fitness, views, next to bikes and station

Business

10/10

Exceptional

04 Apr 2026

Ryan

Conveniently located close to Santa Monica Pier. The outdoor pool and hot tub were nice to have for the kids. The house keeping staff was very pleasant and always willing to help. My family enjoyed our stay.

Family_with_children

10/10

Exceptional

31 Mar 2026

Tawny

Everything was great at the stay. Easy check in with Valet. We have a large truck and they were extremely accommodating. Check in with front desk was simple and quick. Room are clean and very spacious.

Friends_and_family Family

10/10

Exceptional

26 Mar 2026

Daizy

Clean room, comfortable beds, the valet staff were fast & friendly, the front seat staff were friendly

6/10

Pleasant

23 Mar 2026

Chalida

Hotel was fine. Check in was rough because the receptionist did not honor

Family_with_children

8/10

Excellent

17 Mar 2026

Jen

Friendly staff. Clean rooms. Uncomfortable beds.

Friends_and_family Family

8/10

Excellent

16 Mar 2026

Sandra

Friendly staff and very clean. Close to Santa Monica Pier! Though there is no parking. Vallet parking is $65 overnight.
Thank you!

Family_with_children

8/10

Excellent

15 Mar 2026

Aleksander

Amenities are really could be better. The soundproof is non-existent. And outside is a bit sketchy

8/10

Excellent

10 Mar 2026

Jose

Everything was perfect, except the parking. Hard to find decent parking.

6/10

Pleasant

08 Mar 2026

Leela

Requests for additional towels and room cleaning were never taken care of. Overall action of items I lacking even when staff acknowledges they will be taken care of.

Family_with_children

10/10

Exceptional

01 Mar 2026

Ruth

Yes

10/10

Exceptional

01 Mar 2026

Gabriel

Yes

8/10

Excellent

16 Feb 2026

Manuel

Satifactory

10/10

Exceptional

13 Feb 2026

Grace

Overall great!

Friends_and_family Friends

8/10

Excellent

11 Feb 2026

adam

Friendly staff, clean and predictable rooms. Location is good but Santa Monica isn’t what it used to be sadly. Will stay again should I need to be nearby.

Business Self

10/10

Exceptional

08 Feb 2026

ALEKSANDR

Everything was great!
No complaints!

6/10

Pleasant

08 Feb 2026

Brett

Great location / nice rooms. Main problem was poor soundproofing. Unusual for a fairly new hotel.

8/10

Excellent

25 Jan 2026

Aartika

Good location. Staff are ok. Room is ok but dusty. Bathroom amenities werent topped up but we took our own.

Friends_and_family Family

10/10

Exceptional

24 Jan 2026

Sheri

The staff was incredible really generous with their time and helpful. I loved the bathroom in my room, gorgeous lots of room to move around my room was clean. I can’t say enough about the staff, though they really went above and beyond.

Leisure Partner

2/10

Poor

14 Jan 2026

nirmal

Just a small cafe with very few choices
No kettle in the room

Leisure Family

10/10

Exceptional

09 Jan 2026

John

All good

2/10

Poor

09 Jan 2026

DEEPINDER SINGH

Rooms were not clean

10/10

Exceptional

06 Jan 2026

Sachi

Overall, it was a positive experience, and the staff were all friendly. They greeted us even when we’re just passing by or even when we’re not necessarily intending to do so ourselves. That was a small gesture, but a very friendly and kind one as an indicator to pay attention to the guests. The housekeeping was dealt with in a timely manner upon request.

Here are some of my reviews, and they are solely for what could be improved:

1) Parking
Valet parking was $60 a day, which I found uneconomical (though I hadn’t compared to other parking options in the area, so I am not certain if it's reasonably priced or not).

2) Noise from the room above
The floor/ceiling is (or I assume) very thin that we could hear every step of the person upstairs, which was not desirable (although it might depend on who and how people walk).

3) Housekeeping
On the 1st night, the body soap bottle was almost empty while shampoo and conditioner were full - we requested the full bottle the following night, and they brought it to us right away. There were no hand towels (we simply assumed that they didn't provide them). Then we later noticed that they forgot to leave hand towels on the 1st night, as we were provided after room making on the 3rd night. The housekeeper came and did all except that the used glasses were left on the table as well as the empty body soap bottle in the bathroom(?); the coffee maker (Keurig) was possibly broken, so the coffee was lukewarm...

6/10

Pleasant

05 Jan 2026

Camille

The room had a very bad smell.
I wish the front desk had asked me for my Marriott Bonvoy member number to add the points.

Overall it was a nice stay, just needs some improvements.

Leisure Partner

10/10

Exceptional

04 Jan 2026

Anthony

Spotless room, friendly staff! Excellent hotel for Santa Monica.

6/10

Pleasant

04 Jan 2026

Debra

Very noisy upstairs

10/10

Exceptional

04 Jan 2026

Shlomo

חדרים גדולים ונקיים. מכונת קפה בחדר. לובי נחמד. ממש במרכז סנטה מוניקה

Leisure Family

10/10

Exceptional

02 Jan 2026

Aundrea

The rooms werecnice and clean. The staff was very helpful and kind.

Leisure Family

6/10

Pleasant

01 Jan 2026

Rashmikant

No water no food limited service

Friends_and_family Family

10/10

Exceptional

31 Dec 2025

Tejashkumar

Did not take breakfast

Leisure Family

10/10

Exceptional

29 Dec 2025

Mauricio

Great staff!!! And clean rooms

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

Jose

Great hotel, large rooms and many amenities and walking distance to the most iconic landmarks in Santa Monica

10/10

Exceptional

28 Dec 2025

Ligia

Very clean and spacious rooms. Nice large lobby downstairs with lots of comfortable seating. I am an early riser and my family likes to sleep in. I enjoyed the lobby in the mornings, grabbed a coffee at Waterman’s and sat there watching tv or reading. Nice pool and hot tub on the second floor. The location was excellent. The pier, beach, 3rd street promenade, Trader Joe’s, Target, restaurants, shopping, all within a few minutes walk. Easy pickup by Waymo and uber right outside the hotel. The little coffee shop downstairs had limited offerings but still it was a very convenient way to get a coffee and a quick bite especially since we were there over Christmas and most other places were closed. Would definitely stay here again.

Leisure Family

10/10

Exceptional

28 Dec 2025

Yalçin

Everything was perfect. Some notable highlights: Very attentive and friendly staff who go above and beyond, modern and clean rooms and amenities, gym in very good shape, excellent location close to the Pier and right by a metro station. Breakfast was not included but there is a cafe by the lobby and the prices were reasonable.

Leisure Family

10/10

Exceptional

26 Dec 2025

Rick

N/A

10/10

Exceptional

23 Dec 2025

Rosie(Rupinderjit)

Very clean room, polite staff, cafe on main floor, walking distance to beach and 3rd street promenade.

Leisure Family

8/10

Excellent

23 Dec 2025

Jeri

You graciously moved us to a larger, quieter room after we were disrupted by noisy guests the first night. Thanks.

Leisure Partner

2/10

Poor

20 Dec 2025

Jeremiah

Roach on the bathroom mirror.

10/10

Exceptional

19 Dec 2025

Maynard

Room very nice. Staff very friendly and professional.

8/10

Excellent

16 Dec 2025

Milagros

Breakfast staff not friedly

Business Family

10/10

Exceptional

16 Dec 2025

Milagros

Breakfast staff not friendly

Business Family

8/10

Excellent

16 Dec 2025

Zach

It was a nice place but just outside is dirty asf homeless begging just kinda greasy

Business_and_leisure Self

4/10

Poor

11 Dec 2025

Alexander

Location is OK, and it’s clean, but I had a lot of issues with my stay. To begin, there were no towels in the room when I arrived, then the wifi was not working, for the majority of my stay (the portal to sign in for bonvoy wasn’t loading), and the phone reception in the room was insufficient for internet. On day two I awoke to a terrible smell from the bathroom where the sink was backing up, inexplicably. Finally, I was checked out of my hotel room early, inadvertently I assume, but that created unnecessary confusion and needed attention to be resolved. I was given Bonvoy points as a remedy, but honestly that doesn’t go very far and this property is hard to recommend. Pool and hot tub are nice and a rarity at this price point in Santa Monica, unfortunately not much else that is remarkable. This stay will be memorable for the wrong reasons unfortunately :/

Business

10/10

Exceptional

11 Dec 2025

Ted

I've stayed at this hotel several times, and every time I walk in, the hotel staff are fantastic. Bright, cheery, helpful, nice. And when you go to check out, and they remember your name, priceless.

Great property, great location (I got my hour walk on the beach in).

10/10

Exceptional

08 Dec 2025

Timothy

Everything was great

10/10

Exceptional

08 Dec 2025

Astrid

Great location; enjoyed cafe:)

10/10

Exceptional