Courtyard By Marriott Santa Monica

United States , Los Angeles - CA
Santa Monica, 425 Colorado Avenue
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100 reviews shown

8/10

Excellent

17 Mar 2026

Jen

Friendly staff. Clean rooms. Uncomfortable beds.

Friends_and_family Family

8/10

Excellent

16 Mar 2026

Sandra

Friendly staff and very clean. Close to Santa Monica Pier! Though there is no parking. Vallet parking is $65 overnight.
Thank you!

Family_with_children

8/10

Excellent

15 Mar 2026

Aleksander

Amenities are really could be better. The soundproof is non-existent. And outside is a bit sketchy

8/10

Excellent

10 Mar 2026

Jose

Everything was perfect, except the parking. Hard to find decent parking.

6/10

Pleasant

08 Mar 2026

Leela

Requests for additional towels and room cleaning were never taken care of. Overall action of items I lacking even when staff acknowledges they will be taken care of.

Family_with_children

10/10

Exceptional

01 Mar 2026

Ruth

Yes

10/10

Exceptional

01 Mar 2026

Gabriel

Yes

8/10

Excellent

16 Feb 2026

Manuel

Satifactory

10/10

Exceptional

13 Feb 2026

Grace

Overall great!

Friends_and_family Friends

8/10

Excellent

11 Feb 2026

adam

Friendly staff, clean and predictable rooms. Location is good but Santa Monica isn’t what it used to be sadly. Will stay again should I need to be nearby.

Business Self

10/10

Exceptional

08 Feb 2026

ALEKSANDR

Everything was great!
No complaints!

6/10

Pleasant

08 Feb 2026

Brett

Great location / nice rooms. Main problem was poor soundproofing. Unusual for a fairly new hotel.

8/10

Excellent

25 Jan 2026

Aartika

Good location. Staff are ok. Room is ok but dusty. Bathroom amenities werent topped up but we took our own.

Friends_and_family Family

10/10

Exceptional

24 Jan 2026

Sheri

The staff was incredible really generous with their time and helpful. I loved the bathroom in my room, gorgeous lots of room to move around my room was clean. I can’t say enough about the staff, though they really went above and beyond.

Leisure Partner

2/10

Poor

14 Jan 2026

nirmal

Just a small cafe with very few choices
No kettle in the room

Leisure Family

10/10

Exceptional

09 Jan 2026

John

All good

2/10

Poor

09 Jan 2026

DEEPINDER SINGH

Rooms were not clean

10/10

Exceptional

06 Jan 2026

Sachi

Overall, it was a positive experience, and the staff were all friendly. They greeted us even when we’re just passing by or even when we’re not necessarily intending to do so ourselves. That was a small gesture, but a very friendly and kind one as an indicator to pay attention to the guests. The housekeeping was dealt with in a timely manner upon request.

Here are some of my reviews, and they are solely for what could be improved:

1) Parking
Valet parking was $60 a day, which I found uneconomical (though I hadn’t compared to other parking options in the area, so I am not certain if it's reasonably priced or not).

2) Noise from the room above
The floor/ceiling is (or I assume) very thin that we could hear every step of the person upstairs, which was not desirable (although it might depend on who and how people walk).

3) Housekeeping
On the 1st night, the body soap bottle was almost empty while shampoo and conditioner were full - we requested the full bottle the following night, and they brought it to us right away. There were no hand towels (we simply assumed that they didn't provide them). Then we later noticed that they forgot to leave hand towels on the 1st night, as we were provided after room making on the 3rd night. The housekeeper came and did all except that the used glasses were left on the table as well as the empty body soap bottle in the bathroom(?); the coffee maker (Keurig) was possibly broken, so the coffee was lukewarm...

6/10

Pleasant

05 Jan 2026

Camille

The room had a very bad smell.
I wish the front desk had asked me for my Marriott Bonvoy member number to add the points.

Overall it was a nice stay, just needs some improvements.

Leisure Partner

10/10

Exceptional

04 Jan 2026

Anthony

Spotless room, friendly staff! Excellent hotel for Santa Monica.

6/10

Pleasant

04 Jan 2026

Debra

Very noisy upstairs

10/10

Exceptional

02 Jan 2026

Aundrea

The rooms werecnice and clean. The staff was very helpful and kind.

Leisure Family

6/10

Pleasant

01 Jan 2026

Rashmikant

No water no food limited service

Friends_and_family Family

10/10

Exceptional

31 Dec 2025

Tejashkumar

Did not take breakfast

Leisure Family

10/10

Exceptional

29 Dec 2025

Mauricio

Great staff!!! And clean rooms

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

Jose

Great hotel, large rooms and many amenities and walking distance to the most iconic landmarks in Santa Monica

10/10

Exceptional

28 Dec 2025

Ligia

Very clean and spacious rooms. Nice large lobby downstairs with lots of comfortable seating. I am an early riser and my family likes to sleep in. I enjoyed the lobby in the mornings, grabbed a coffee at Waterman’s and sat there watching tv or reading. Nice pool and hot tub on the second floor. The location was excellent. The pier, beach, 3rd street promenade, Trader Joe’s, Target, restaurants, shopping, all within a few minutes walk. Easy pickup by Waymo and uber right outside the hotel. The little coffee shop downstairs had limited offerings but still it was a very convenient way to get a coffee and a quick bite especially since we were there over Christmas and most other places were closed. Would definitely stay here again.

Leisure Family

10/10

Exceptional

28 Dec 2025

Yalçin

Everything was perfect. Some notable highlights: Very attentive and friendly staff who go above and beyond, modern and clean rooms and amenities, gym in very good shape, excellent location close to the Pier and right by a metro station. Breakfast was not included but there is a cafe by the lobby and the prices were reasonable.

Leisure Family

10/10

Exceptional

26 Dec 2025

Rick

N/A

10/10

Exceptional

23 Dec 2025

Rosie(Rupinderjit)

Very clean room, polite staff, cafe on main floor, walking distance to beach and 3rd street promenade.

Leisure Family

8/10

Excellent

23 Dec 2025

Jeri

You graciously moved us to a larger, quieter room after we were disrupted by noisy guests the first night. Thanks.

Leisure Partner

2/10

Poor

20 Dec 2025

Jeremiah

Roach on the bathroom mirror.

10/10

Exceptional

19 Dec 2025

Maynard

Room very nice. Staff very friendly and professional.

8/10

Excellent

16 Dec 2025

Milagros

Breakfast staff not friedly

Business Family

10/10

Exceptional

16 Dec 2025

Milagros

Breakfast staff not friendly

Business Family

8/10

Excellent

16 Dec 2025

Zach

It was a nice place but just outside is dirty asf homeless begging just kinda greasy

Business_and_leisure Self

4/10

Poor

11 Dec 2025

Alexander

Location is OK, and it’s clean, but I had a lot of issues with my stay. To begin, there were no towels in the room when I arrived, then the wifi was not working, for the majority of my stay (the portal to sign in for bonvoy wasn’t loading), and the phone reception in the room was insufficient for internet. On day two I awoke to a terrible smell from the bathroom where the sink was backing up, inexplicably. Finally, I was checked out of my hotel room early, inadvertently I assume, but that created unnecessary confusion and needed attention to be resolved. I was given Bonvoy points as a remedy, but honestly that doesn’t go very far and this property is hard to recommend. Pool and hot tub are nice and a rarity at this price point in Santa Monica, unfortunately not much else that is remarkable. This stay will be memorable for the wrong reasons unfortunately :/

Business

10/10

Exceptional

11 Dec 2025

Ted

I've stayed at this hotel several times, and every time I walk in, the hotel staff are fantastic. Bright, cheery, helpful, nice. And when you go to check out, and they remember your name, priceless.

Great property, great location (I got my hour walk on the beach in).

10/10

Exceptional

08 Dec 2025

Timothy

Everything was great

10/10

Exceptional

08 Dec 2025

Astrid

Great location; enjoyed cafe:)

10/10

Exceptional

08 Dec 2025

Joseph

Room was clean, staff was friendly and helpful.

Friends_and_family Family

10/10

Exceptional

08 Dec 2025

Paula

Good overall

10/10

Exceptional

05 Dec 2025

Charlene

I didn’t eat breakfast.

Friends_and_family Family

8/10

Excellent

05 Dec 2025

Fabio

10/10

Exceptional

30 Nov 2025

Joe

great staff clean room perfect location!

Leisure Self

10/10

Exceptional

30 Nov 2025

Renee

Great stay

Leisure Family

8/10

Excellent

29 Nov 2025

Robert

Loud noise coming from rooms above mine

Business Self

10/10

Exceptional

29 Nov 2025

Jaylynn

Spacious clean rooms.

Leisure Family

10/10

Exceptional

27 Nov 2025

Benardino

Our stay was amazing, very modern and clean. Professional and courteous staff. Has a lot of restaurants in walking in distance.

Friends_and_family Family

10/10

Exceptional

27 Nov 2025

Christine

Room is clean. Staffs are very friendly, especially Valerie. She went extra miles to search and update my profile which I forgot to include when booking.

Leisure Family

10/10

Exceptional

27 Nov 2025

Carlos

Clean Room, Spotless, Great Staff, Comfortable, can't complaint at all

Business Self

10/10

Exceptional

25 Nov 2025

Evelyn

Clean, staff friendly , amenities excellent. Overall excellent stay.

Friends_and_family Family

4/10

Poor

24 Nov 2025

Michael

No-one at the front desk to check me in,, surprise mandatory valet parking

10/10

Exceptional

22 Nov 2025

Sylvia

Room was clean, staff was very helpful with letting us know what was around us and things to do. No balcony but AC and heater worked great.

8/10

Excellent

17 Nov 2025

Carreen

Hall carpet was noticeably dirty with some stains. Excellent bathroom. Courteous front desk and maid staff.

Leisure Partner

8/10

Excellent

15 Nov 2025

Charlene

The staff for sure. Are beautiful and while taking care of.

Leisure Self

8/10

Excellent

12 Nov 2025

Amanda

Staff was very nice and the room was clean. Unfortunately, none of the chargers worked by the bed area. And the beds were very squeaky.

8/10

Excellent

09 Nov 2025

Charlene

The staff was amazing. The room was clean however I had to run the water for 10 minutes for it to get hot.

Wi-Fi is super weak. Never had more than one bar. Order food there were no regular chips in the little restaurant or in the store. If these things would not have occurred, I would’ve been able to give five stars.

Leisure Self

8/10

Excellent

05 Nov 2025

Jeff

Friendly staff.

6/10

Pleasant

03 Nov 2025

margaret

Room was clean, neighborhood was a little rough. Our last night stay we lost power and had only one person on duty. He was overwhelmed with questions of when we would have power back.

2/10

Poor

31 Oct 2025

Daniella

It was not a good experience at due to the fact that they down graded my room. And I have not received a reimbursement for it… I was planning to have a wonderful time but a coffee and a sandwich and maybe a percentage reimbursement is an insult to me… but that is all they offered. You would think they could do better…

6/10

Pleasant

26 Oct 2025

Richard

I didn't get the balcony?What happend.

Leisure Family

8/10

Excellent

24 Oct 2025

Esmeralda

Room was spacious, however, it’s located near a train station so all I heard was the train “ding dong, train, blah blah blah out of service” in the very early morning hours. There’s only valet parking available which is about $70 a day, I must’ve missed that in the small print.

I needed to add a night to my stay and this hotel was sold out, so I stood at a local Gateway hotel, which was clean and comparable. That room was at a much lower rate with free *parking*, better water, pressure and a better working refrigerator.

Partner

10/10

Exceptional

22 Oct 2025

Jorge

The room was really clean and the staff was great.

10/10

Exceptional

21 Oct 2025

David

Property and staff were great. There was an incident with a broken water pipe and the hotel lost water usage. The staff responded as best they could.
My biggest issue was the $72 charges for parking. I can see a competitive charge. Neighboring properties charge $10.

8/10

Excellent

18 Oct 2025

Yee-Hang

The room was good but the air conditioning was noisy and the shower needed to run more than 7-8 min before it reached the right warmth. The cleaning staff was excellent but the walls must be thin because could hear the neighbors and the planes.

Leisure Partner

8/10

Excellent

13 Oct 2025

Sharon

Clean rooms and staff excellent. Pool very cold

Leisure Family

8/10

Excellent

13 Oct 2025

JESSE

Room was clean and quiet.

10/10

Exceptional

13 Oct 2025

Jarrett

Wonderful!

8/10

Excellent

13 Oct 2025

Lawrence

Excellent property.

Leisure Partner

6/10

Pleasant

12 Oct 2025

Melissa

Do something about the homeless lingering right outside of the property.

Family

10/10

Exceptional

07 Oct 2025

Kyle

Very close to the pier

10/10

Exceptional

02 Oct 2025

Ella

The staff was very friendly and the rooms were very clean, however i wish the pool was heated, it was only abour70 outside and the pool was a little too chilly to enjoy. beside that everything was cool!

Leisure Friends

6/10

Pleasant

30 Sep 2025

Danielle

Front desk gentlemen was terrible. He didn’t greet me for over 7 minutes. He wasn’t on the phone and no one was in line. It was just me standing there until I asked him if he was available to check me in. It was so disappointing and uncharacteristic for Marriott. It will definitely give me pause prior to ever booking one of their properties again.

Friends_and_family Family

6/10

Pleasant

28 Sep 2025

Bettina

The room was clean. The area is so dirty and unsafe. Santa Monica has changed so much. So many businesses and restaurants closed. It remained of San Francisco union Square and not in a good way. I didn’t care for the mandatory valet parking which amounts to $70.00 per day. Wow. On the positive the staff was very nice and attentive. The hotel is so close to the Santa Monica pier and the beach.

Leisure Pet

10/10

Exceptional

27 Sep 2025

JESSICA

Room was clean and I had a beautiful balcony would return very spacious

Business

10/10

Exceptional

24 Sep 2025

LOURDES ANGELA

The employees are amazing!!!

10/10

Exceptional

23 Sep 2025

Xiaoqi

Very clean and convenient

6/10

Pleasant

23 Sep 2025

Jake

Great Hotel

The hotel itself was fantastic, pool and jacuzzi are great and there are chairs to sit and watch the sunset over Santa Monica. Staff were very friendly and helpful!

There are however, a LOT of homeless people taking and under the influence of drugs directly outside and around the hotel, which feels very uncomfortable and unsafe to be around.

Partner

10/10

Exceptional

23 Sep 2025

Kimberly

Overall, staff was very helpful and pleasant. Front desk staff was great - especially Jordan. Room was clean upon check in. Cleaning staff was very pleasant but we asked for clean towels and they never came. A nice hotel overall. Facilities were great.

Leisure Family

8/10

Excellent

22 Sep 2025

Jenna

Good times!

Stayed w/friends for the USC vs MSU football game. It was a convenient location, close to great restaurants and the metro to easily get to and from LA Memorial Stadium. The buddy system is a must when walking around outside due to the large number of homeless people.

Friends_and_family Friends

10/10

Exceptional

21 Sep 2025

Ryan

Great location for accessing the metro + the pier.

10/10

Exceptional

21 Sep 2025

Latasha

I liked the location of the property. The valet parking was amazing and Duncan was very friendly & helpful. The front desk staff was very nice & attentive to our needs. The lobby was very clean and I enjoyed the choices for food. The room was very spacious and clean. Liked the vicinity to Target and Trader Joe’s and the freeway. Overall, great stay and I would return.

Leisure Partner

6/10

Pleasant

15 Sep 2025

Diane

Disappointing

First, I must mention this is my first time traveling in 20+ years. I chose Courtyard by Marriott based on prior experience with the brand, but much has changed since then.

Prior to arrival, I was not aware valet parking was pretty much mandatory, but that's on me. I should have done better research. The room was clean, with 1 king bed, an entertainment/desk/chair area, and a bright orange settee with metal table. The bathroom had a large shower. However, the lack of a shower seat and a door that was hard to push open/closed made it impossible for me to use. With a view directly on the spa area, the curtains remained closed at all times, making us feel closed in. The bed was so uncomfortable: under the thin pillow top was an overly firm mattress that caused pain on all pressure points. The fitted bottom sheet refused to stay in place, and the pillows were not supportive. The bed frame squeaked with the slightest movement. When the nearby fitness center was in use, the noise was loud within our room.

Waterman's Café had seating for only 8 people at a time, limited hours, and limited staff, who were friendly but not always efficient. Healthy choices were greatly appreciated.

Pets are merely tolerated at this hotel, with no facilities for dogs except a square of mulch in the sidewalk outside the building.

Overall, the hotel was conveniently located, clean, and nicely decorated. The staff was friendly. Unfortunately, I do not plan to return for a future visit.

Business Partner

8/10

Excellent

13 Sep 2025

Tracy

Staff was very friendly and hospitable. Convenient location with lots to do in the perimeter of the hotel within walking distance. Room was very clean & king bed was comfy.

Leisure Self

8/10

Excellent

12 Sep 2025

Yukiko

No service staff in the late night. Our bathroom broken and no one was available till next morning…

Leisure Family_with_children

6/10

Pleasant

11 Sep 2025

Jordan

Then floors. Disappointing.

The person up above me was stomping around all night and morning, and I could barely sleep.

Business

6/10

Pleasant

07 Sep 2025

Verified traveler

Pro: the price was quite accessible.
Cons : the rooms are quite dated and no courtesy drinking water for guests

Self

10/10

Exceptional

03 Sep 2025

Carlos

Thank you to all the staff

Leisure Partner

10/10

Exceptional

01 Sep 2025

Elizabeth

Great property

10/10

Exceptional

01 Sep 2025

Sergio

Good

8/10

Excellent

01 Sep 2025

Elaine

The hotel is nice. It’s not too far from the beach or Santa Monica pier- probably about 10-15 walk. There is lots of shopping right by. There is a Target right next door & a Trader Joe’s across the street.

Leisure Partner

10/10

Exceptional

01 Sep 2025

Beatrice

The surrounding areas was very dirty, stinky and unsafe. No microwaves in the room

Leisure Family_with_children

8/10

Excellent

01 Sep 2025

Dasha

N/a