Hampton Inn and Suites Santa Monica

United States , Los Angeles - CA
Los Angeles, 501 Colorado Avenue
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100 reviews shown

6/10

Pleasant

19 Mar 2026

Jasenko

Breakfast is unappetizing but that's typical for all hotels that serve breakfast across US. Compared to Europe breakfast is almost as good as given at the homeless shelter. I would give half a star if I could.

Friends_and_family Family

10/10

Exceptional

15 Mar 2026

Todd

We had a great time at this Hampton Inn in Santa Monica! Great location, good amenities, and nice pool/hot tub. Ian at the front desk was especially helpful with check-in and some questions about the area. Very professional and friendly! We would definitely stay here again.

Partner

10/10

Exceptional

14 Mar 2026

Shannon

Great location. The quality of sleep I received was amazing “snug as a bug in a rug”! Staff eas polite and pleasant. Breakfast was decent enough.

Partner

10/10

Exceptional

13 Mar 2026

Ali

Overall good service

10/10

Exceptional

11 Mar 2026

Michelle

Nice staff, beautiful comfy room and great location just a couple of blocks from the beach and pier.

Family_with_children

2/10

Poor

10 Mar 2026

Lorena

The staff was very disrespectful of my husband when trying to access our car in the parking garage. Security and Valet both had very rude interactions.

Family_with_children

10/10

Exceptional

10 Mar 2026

Celso

Very Good, good location, near to the beach!

8/10

Excellent

08 Mar 2026

mark

Clean safe hotel. Great breakfast, nice staff. Only thing is parking is expensive but you can park a few blocks away in a parking garage as well.

Partner

10/10

Exceptional

07 Mar 2026

mark

Had a short stay but was great. Dog friendly, location is prime to beach, shopping, restaurants and mass transportation to anywhere in Los Angeles. Rooms were clean and fully stocked with basic amenities, we paid a little more for a private balconey so we had a great view. Continental breakfast had hot food as well, so it was nice change from the breakfast bar and yogurt places.

Pet

10/10

Exceptional

01 Mar 2026

Christina

Clean and comfortable with a great complimentary breakfast

10/10

Exceptional

28 Feb 2026

Glen

Clean, quiet and comfortable

10/10

Exceptional

28 Feb 2026

Tarn

Room was spotless, handy location to the promenade and pier. Great view too!

Family_with_children

2/10

Poor

24 Feb 2026

Lindsy

We had to call security for the excessive noise levels every night. Our frustrations were minimized and treated as as an annoyance to the front desk staff. Nothing was really done to remedy the situation and a manager never reached out after several requests for a manager to speak with us. Despite requesting our room to be cleaned in the 5 days we were there, it was only cleaned once…and this is after it was ignored two days in a row. The front desk staff seemed more annoyed than concerned that we were not happy with our stay.

Friends_and_family Family

8/10

Excellent

21 Feb 2026

William

Good

2/10

Poor

16 Feb 2026

Ali

Our room(318) was facing the street and very noisy. We were not able to sleep for the 2 nights we were there

Leisure Family

10/10

Exceptional

16 Feb 2026

Mohsen

Staff are friendly and responsive. The suit was clean and nice. We will definitely book again.

Leisure Family

10/10

Exceptional

16 Feb 2026

Rosa

Great location

Business_and_leisure Family

10/10

Exceptional

14 Feb 2026

Audrey

Clean and efficient. Low on personnel

8/10

Excellent

09 Feb 2026

Elizabeth

Easy check in, laundry and gym available which was good.

Leisure Family

10/10

Exceptional

08 Feb 2026

Daniel

Room was spotless and amenities were great. I used the gym and pool and both met the standards. Location was ideal for visiting the board walk and even walking distance to Venice.

Leisure Self

8/10

Excellent

07 Feb 2026

Catherine

Clean room, good breakfast and helpful staff

Leisure Family

4/10

Poor

06 Feb 2026

Rosie

I did not receive my deposit back, was told it will show up within 10 days. To date I have not received it

Business Family

8/10

Excellent

05 Feb 2026

Carmen

Location, comfort, cleanliness and staff attitudes were wonderful. My only issue was the balcony doors didn’t seem to have a great seal as the waft of marijuana being smoked on the street outside somehow made it into my room even though the door was closed and the battery in the in-room safe appeared to be flat.

Easy walk to Santa Monica Pier and felt safe and secure in the area.

Leisure Self

2/10

Poor

03 Feb 2026

Daniel

Yuck, just horrible. The only good thing was it was cheap. The rooms are outdated and worn, the bed was old and uncomfortable, and the vinyl flooring was filthy not to mention stains on the walls. The complimentary breakfast? Pretty bad at best. Plus, their internet was down for the entire one day/night we were here.

4/10

Poor

01 Feb 2026

Maria Julia

They didn't give the room with a king bed, it was double beds. When I called the reception they said that they don't have more rooms with kings and they forgot to tell me about it when I did the check in at 3:30pm.

8/10

Excellent

31 Jan 2026

Alpar

then staff was perfect. The onl

6/10

Pleasant

30 Jan 2026

Steven

Darlene at the front desk was the most unpleasant staff member of all. My expectations of the front desk are that they should be welcoming, friendly, someone who can help, etc. This was not Darlene. From the second I walked up to the front desk, she wanted to make every interaction a challenge. She didn't smile, was unpleasant and had to leave the desk to get answers from other staff members bc she didn't know what to say. Unfortunately, I have to rate this a 3 experience because of how this individual. She should not be guest facing in my opinion.

Leisure Friends

6/10

Pleasant

30 Jan 2026

Belinda

My main issue was the beds. Staff at front were lovely and explained the hotel.
Room was clean and breakfast was sufficient for be g included. It wasn’t noisy with slamming doors however the beds and the decor need help. Both my son and I broke out in rashes both nights the moment we sat on the beds.

Leisure Family

10/10

Exceptional

25 Jan 2026

Peter

Great location, super clean, friendly staff. Breakfast and all day coffee amazing.
Definitely wiil be back.

6/10

Pleasant

25 Jan 2026

Shaunna

Good - staff were all great. Rooms were good. Love that it’s a secured building and security on site
Bad - location was awful with the unhoused. They are very aggressive and we did not feel safe outside.

Leisure Family

10/10

Exceptional

25 Jan 2026

KAROL BRENES

Clean room, walking distance from Santa Monica pier, nice staff. The only thing was that i found valet parking too expensive - $60 / night

4/10

Poor

22 Jan 2026

WILLIAM

A couple of things could use improvement:

--Task chair very worn and ratty looking.

--Breakfast had some quality issues: oatmeal was overcooked to the point of being mush. Sausages were tasteless; looked like they were boiled instead of grilled.

Self

6/10

Pleasant

21 Jan 2026

Maureen

The room was a good size and the bathroom very clean. But the furniture in the room and on the balcony was not very clean which was disappointing. On a positive note… the breakfast was excellent.

Friends_and_family Family

10/10

Exceptional

21 Jan 2026

Linda

Beautiful and clean room. Complete breakfast with many options.

Business Friends

10/10

Exceptional

21 Jan 2026

Perlie

The room was clean and smells fresh. Is it a walking distance to the Santa Monica Pier, Third Street Promenade and shopping mall. A block away from the Metro station, very convenient. The staff are very friendly.

Leisure Family

6/10

Pleasant

19 Jan 2026

Natasha

Short dark hairs stuck on shower wall.
Valet man was amazing and the most helpful.
Booked this hotel as it has a laundry. First hotel with a laundry we couldn’t use. They had no quarters from check in to check out. A full load wash and dry required 32 quarters. People don’t travel with a bucket of coins, please put in a change machine or change them to updates ones that take card or app payments so people can use it. If I’d known I’d have booked a place opposite the pier for the same price

Friends_and_family Family

4/10

Poor

19 Jan 2026

Ernesto

Bad service

Leisure Family

10/10

Exceptional

17 Jan 2026

lacey a.

The room was amazing! We stayed in a king bed suite and it was very spacious. Huge balcony with furniture to use. Decent view but only partially ocean view. The breakfast was incredible. The staff was super courteous and everything was very clean. The bed was comfortable.

Leisure Family

10/10

Exceptional

17 Jan 2026

Richard

Everything was 👍

10/10

Exceptional

16 Jan 2026

Karen

Great room and facilities, having breakfast included daily was wonderful however the quality of food could be improved. It was good enough however. Surrounding area isn’t overly clean but that’s Santa Monica. Homelessness everywhere

Leisure

10/10

Exceptional

15 Jan 2026

Michelle

Great location

10/10

Exceptional

15 Jan 2026

Lovely hotel

Friends_and_family Family

6/10

Pleasant

15 Jan 2026

Nakeisha

The room was mid at best, furniture was outdated & the room could have used additional cleaning.

Leisure Family_with_children

10/10

Exceptional

15 Jan 2026

Rene

Great location. Super clean and comfortable rooms. Great breakfast, love the waffles. Wish there was self or public parking available nearby. The valet rate was expensive.

Leisure Family_with_children

10/10

Exceptional

14 Jan 2026

Catherine

Such a great room! Super friendly staff, too!

Leisure Family

10/10

Exceptional

12 Jan 2026

Iris A

Location was great, the room was perfect

10/10

Exceptional

11 Jan 2026

Gary

YES

Leisure Partner

10/10

Exceptional

10 Jan 2026

Lyndsey

We very much enjoyed our stay at the hotel. As we felt safe in and around hotel, the neighborhood had a lot of homeless with mental health concerns that at times made us feel uncomfortable. There is wonderful safety measures in place for gaining access to the building. Breakfast options were plenty, but did have some problems with food temperature maintenance over the 3 days of having breakfast in the lobby. Room was comfortable and staff were kind, professional, and checked in throughout the stay. It is right across from the E Line Metro, allowing for transportation options during your visit.

Leisure Partner

8/10

Excellent

09 Jan 2026

Karla

The room was very nice! I'm from LA, and I was still impressed with the proximity of everything. An easy walk to the promenade, benihanas, trader joes is down the street, train station across the street (even though its a bit loud if you have a street facing room). Overall the staff was nice and the hotel was clean. Beware the homeless in santa monica, they can be a little agressive if you are walking around at night.

Leisure

10/10

Exceptional

07 Jan 2026

Phillip

Room spotless. Staff excellant. Location great.

Partner

10/10

Exceptional

06 Jan 2026

Nicolle

Great stay, decent breakfast, spacious room! Walking distance to the Pier! Recommend! Will definitely stay again.

Leisure Family_with_children

10/10

Exceptional

02 Jan 2026

Elizabeth

Check in manager was very helpful!

Self

10/10

Exceptional

01 Jan 2026

Anindya

Very good

10/10

Exceptional

01 Jan 2026

Sarah

Everything was wonderful. The staff were very friendly, and the hotel was very clean and quiet. I recommend it; it's suitable for families. The hotel offers an excellent breakfast. Everything was perfect!

Family_with_children

10/10

Exceptional

31 Dec 2025

Jani

Staff was amazing. We are starting to travel with our dog. Smooth sailing here. Great out door space .

Friends_and_family Family

8/10

Excellent

29 Dec 2025

Andrew

Clean room. Courteous front desk staff.

Friends_and_family Family

8/10

Excellent

27 Dec 2025

Cheila

Nice room, great location, safe environment, close to Santa Monica pier and restaurants, valet parking.

Partner

10/10

Exceptional

24 Dec 2025

Lynn

Room was clean. Staff was courteous

Friends_and_family Family

10/10

Exceptional

23 Dec 2025

rodney

Staff was good. But they definitely hold you to that check in time

8/10

Excellent

21 Dec 2025

Ying

hotel is new and very clean. breakfast is OK

Friends_and_family Family

8/10

Excellent

20 Dec 2025

Claire

It was ok

8/10

Excellent

20 Dec 2025

Basem

10/10

Exceptional

19 Dec 2025

Yumin

Early check in -
quick response time by front desk
rooms are modern and clean

Friends_and_family Family

10/10

Exceptional

19 Dec 2025

Ari

Exceptional customer service from Ian, above and beyond to meet my needs.

Leisure

10/10

Exceptional

18 Dec 2025

Russel

Yes

Leisure Self

10/10

Exceptional

17 Dec 2025

Michael

Everything was just as expected..!!

10/10

Exceptional

16 Dec 2025

Brandon

Nice clean hotel nicely located near pier and lots of shopping and eating option. Easy to get around on foot. Very nice breakfast n

Leisure Family

10/10

Exceptional

16 Dec 2025

Hayriye

Great place to stay close to beach and amenities

Leisure Family

8/10

Excellent

16 Dec 2025

Lee

Would stay again.

Leisure Family

10/10

Exceptional

16 Dec 2025

Diana

Clean, spacious, lots of light, free hot beverages all day long

10/10

Exceptional

16 Dec 2025

Judith

Great staff beautiful room

Leisure Family

6/10

Pleasant

15 Dec 2025

Scott

Valet was rude

8/10

Excellent

15 Dec 2025

Michael

The surrounding neighborhood is pretty rough at night. My son and I stayed here and were pretty uncomfortable walking around.

10/10

Exceptional

15 Dec 2025

ayaz

Not much of view

Friends_and_family Family

2/10

Poor

14 Dec 2025

Andres

Parking is the worst vallet is trash they took my ten dollars from my cup holder
I’ll never come back here!!

Partner

6/10

Pleasant

14 Dec 2025

Leticia

The hotel itself was a little hard to find if you're not familiar with the area. The GPS took us behind the building, so we were a bit confused. If you are arriving by car, you would have to have valet. It is very hard to find parking.

During my stay the HVAC system was down. It was a little bit cold.
The hotel itself was ok. The room was clean.

Shopping is closed by if driving. If you decide to walk then it's a couple of blocks.

8/10

Excellent

13 Dec 2025

Ernest

Courteous staff. Glitchy valet app that kept sending non-stop notifications to my phone. Great breakfast options.

10/10

Exceptional

10 Dec 2025

Nancy

Clean room, great staff

Partner

8/10

Excellent

10 Dec 2025

Kelly

Clean room, nice amenities, great location

Leisure Family

10/10

Exceptional

09 Dec 2025

Phil

Good room good location

8/10

Excellent

09 Dec 2025

Benjamin

We had a really friendly and helpful man assist us on day 1. After a long flight from Australia he gave us water and got us into a room as early as he could.

Loved the location of the hotel. Short walk to the pier, but the real advantage was the hotel was directly across from the metro train station. Huge advantage as we used the metro a lot as we didn’t have a car.

Leisure Family

10/10

Exceptional

07 Dec 2025

Laurence

Yes

Leisure Partner

10/10

Exceptional

07 Dec 2025

Michelle Ann

Very convenient location

Leisure Family

6/10

Pleasant

05 Dec 2025

Aaron

Bed wasn't very comfortable.

Business

6/10

Pleasant

04 Dec 2025

José Fabián

Me pidieron un depósito de $75 dólares y no quieren regresarme ese depósito

Friends_and_family Family

6/10

Pleasant

04 Dec 2025

Gwendolyn

Noisy

4/10

Poor

04 Dec 2025

Troy

The walls of the room where to thin as you could here guest in the next room as not good. Breakfast wasn’t that interested as well as lack of food. The good thing was the coffee downstairs at reception all day. Didn’t like I had to my key to get into the hotel but as I did see a lot homeless there in the area that is probers why,

Business

2/10

Poor

03 Dec 2025

Nida

The front desk staff were really kind and always greeted us with a smile, which I really appreciated.

We stayed in a room with a king-size bed and it was spacious.

Cons:
We were told that the “Do Not Disturb” sign had to be off by 7 AM for housekeeping to clean the room. I’ve never experienced this before, and I’ve stayed at many hotels. We left the room around 9 AM, spent the whole day out, and came back at 11 PM to no fresh towels or anything. Quite odd.

The washroom also didn’t have basic necessities: no cups, cotton pads, Q-tips, or a shower cap. Not a huge deal, but it would’ve been nice.

The chairs in the room were very worn out-lots of visible wear and tear, and honestly a bit gross to sit on. The blankets were also disappointing. The duvet cover kept slipping off the moment you pulled on it, and overall it just wasn’t comfortable.

Leisure Partner

2/10

Poor

03 Dec 2025

Matthew

Unfortunately, the main issue is the noise. The ceilings are made out of paper. You can hear every single footstep in the room above you. And it THUMPS with every step. The entire room shakes. It’s very unfortunate as the hotel is otherwise lovely. Earplugs don’t work - your bed will SHAKE and vibrate with every footstep in the room above you. I wish I was exaggerating. I’ve never experienced anything like it.

When I asked to move rooms, they moved me to a room opposite the Metro Rail station (and I mean literally across the street) where a train bell is HAMMERING every 8 minutes all day. I had to find another hotel (at significant expense) and they wouldn’t even refund me the night that I didn’t stay there, as I had already checked in.

If you’re a light sleeper, or you enjoy a room that doesn’t shake and thump all night - avoid this hotel. They clearly have not invested in proper ceiling materials. The noise is quite incredible.

Self

10/10

Exceptional

03 Dec 2025

shawn

Nice room
Bed was ok

10/10

Exceptional

03 Dec 2025

Michael

Nice room, friendly staff, good breakfast

Friends_and_family Family

10/10

Exceptional

03 Dec 2025

Luis

Super clean and excellent customer service!

Friends_and_family Family

6/10

Pleasant

02 Dec 2025

Denise

Bad room wifi, fair breakfast, clean room, newer hotel. At checkout, mgr said I shud have talked to front desk about bad / super slow wifi in room, cuz they'd have engaged their tech person. Powdered scrambled eggs. No hard boiled eggs or peanut butter. OK oatmeal and chicken or pork patties. Liked clean & newish, so would stay here again, despite above plus $70/day parking. Also, area around hotel during day is fairly busy, so OK for single woman to walk the 1/4 mile to the beach: would not walk around alone at night.

Friends_and_family Friends

10/10

Exceptional

01 Dec 2025

Spandansinh Rameshkumar

Very nice experience. The room was amazingly spacious and warm. Staff was also very courteous.
Just 3 issues:
1. The fan of air conditioning in the room starts it makes too much sound. My wife used to wake up in the middle of the night due to the fan sound.
2. For 2-3 days in a row, the breakfast had two pork options and egg.. instead of 2 pork option, there should at least be one chicken option so that people with dietary or health restrictions do not go hungry.
3. There is only one common microwave. People have to wait a lot if someone is heating their frozen foods. There should at least be two microwaves.

Leisure Partner

8/10

Excellent

01 Dec 2025

Shamekka

Everything was good, until I went to check out early, due to my flight leaving at 1:30am. The front desk clerk immediately said I couldn’t get a refund with a nasty tone. I told her I did not want a refund, I simply wanted to check out early. The clerk continued to be nasty and disrespectful until someone else took over and checked me out.

Friends_and_family Friends

8/10

Excellent

01 Dec 2025

Kambiz

Perfect Location, Nice staff, warm water pool and free breakfast but not table table. The biggest issues are the parking since their valet parking is very expensive and too many homeless & drug addicted around property due to shelter building across the street.

Leisure Family_with_children

6/10

Pleasant

30 Nov 2025

Leticia

Nowhere, does it say that there will be a mandatory valet parking fee. Absolutely no ocean view as seen on the pictures

Leisure Partner

10/10

Exceptional

30 Nov 2025

Roger

The service was great all around. We will stay there again next time we come out there