Name: Oceana Santa Monica, LXR Hotels & Resorts
Address: 849 Ocean Ave, Santa Monica, 90403, US

10/10

Exceptional

15 Jul 2026

Caridad

Stayed for one night and experience was great. Highly recommended.

Partner

10/10

Exceptional

06 Jul 2026

Rafael

Fantastic boutique hotel in the heart of Santa Monica, beautiful views and great attention to detail. Fantastic staff. Nice pool, family friendly.

Partner

10/10

Exceptional

01 Jul 2026

Mihail

It was beautiful, very clean and very quiet. The staff was amazing. I will definitely come back.

Family_with_children

10/10

Exceptional

16 Jun 2026

Ellen

This hotel exceeded expectations. The room was incredibly spacious with high quality linens and bedding. They cleaned the room daily as well. I almost want to keep this place a secret because is such a great value for the quality. I would compare it to a Four Seasons when it comes to quality and level of service. We will absolutely be back. Thanks to Orbitz for helping us find it!

Family_with_children

10/10

Exceptional

08 Jun 2026

valeria

The room was beautiful! Spacious & comfortable. I LOVE the soft, plush carpet :)
We had in room dining from the restaurant & the food was delicious!
Service from all the staff was superb - everyone was kind & helpful.
Can't beat the location overlooking the Pacific Ocean & just a short walk down to the beach or the Santa Monica Pier.
I highly recommend this hotel!!

Partner

10/10

Exceptional

08 Jun 2026

Cameron

Beautiful property & great location. Would highly recommend

10/10

Exceptional

02 Jun 2026

Jeffrey

Staff was fantastic! Property was beautiful and very well decorated.

Self

10/10

Exceptional

08 May 2026

Erik

Amazing hotel with exceptional customer service. Beautiful room and view. Right across the street from the water

Partner

10/10

Exceptional

29 Apr 2026

Robert

Great hotel. Restaurant was absolutely fantastic.

Partner

8/10

Excellent

11 Apr 2026

Hilik

A

10/10

Exceptional

08 Apr 2026

John A

My only issue was that I did not receive the discounted rates that LXR offered because I made my reservations through Expedia. I feel Expedia should be more transparent or at least or the same discounts as the hotel does.

Self

10/10

Exceptional

02 Mar 2026

Chandra

Beautiful property and attentive staff. I loved it.

10/10

Exceptional

24 Feb 2026

Norma

Excellent

Self

10/10

Exceptional

08 Feb 2026

Dennis

Great rooms , staff and a shout out to Josh who was amazing. Highly recommend.

Friends_and_family Family

10/10

Exceptional

30 Jan 2026

Nisha

Very Clean very luxurious the pool area is amazing and staff are very friendly highly recommend and the location is priceless super central to all things Santa Monica

Leisure Self

8/10

Excellent

22 Jan 2026

Michael

Great staff

10/10

Exceptional

17 Jan 2026

Lisa

A gorgeous hotel with ultimate design, service and comfort.

Business

10/10

Exceptional

17 Jan 2026

Nikolas

Great hidden gem! Lenny who handles the cars & guests outside front does an exceptional job. Brian at front desk is a pleasure to work with.

5 Star property all the way!!

10/10

Exceptional

22 Dec 2025

Indrek

Excellent staff

Business_and_leisure Partner

10/10

Exceptional

22 Dec 2025

Indrek

Excellent

10/10

Exceptional

21 Dec 2025

Chris

Great room and fantastic staff!

10/10

Exceptional

17 Dec 2025

Tyler

Was a unique property, great quiet location, good food, and amazing staff. Lenny and the welcoming crew, the front desk, and the restaurant staff were just genuinely kind, helpful and willing to go above and beyond for anything we needed. Ultimately the staff is what stood out the most for us.

Partner

10/10

Exceptional

16 Nov 2025

DAVID

Excellent

Self

6/10

Pleasant

10 Nov 2025

Jennifer

Arriving, I struggled to get my luggage up the steep stairs & was surprised that the guy at the top, who was standing there watching me, didn't offer to help. He opened the door & that was the extent of it. I was told my room would be ready in less than an hour so when an hour came & went I checked in again at the front desk and the young man immediately said it wasn't ready yet. I then decided to sit in the lobby instead of out by the pool, and within a minute, the room magically became ready. Overall the rooms are nice and huge and Laura was great at resolving an issue with an employee looking into my window. It would have been nice to have someone mention the ipad turned off all the lights, I fumbled around way too long looking for switches that didn't exisit. I was surprised at how many kids were playing in the pool morning noon & night considering it felt like a more adult/boutique vibe hotel. I didn't feel like I could swim and relax. The breakfast cost is very high, and the eggs in my omelet were overcooked. It came with a side of bacon, but instead, the chef put it in my omelet, and it was chewy. The sweet paprika overwhelmed the side of potatoes so overall I ate about 3 bites and left the rest. $68 later after a $12 cup of coffee & tip I came away vowing never to eat there again.
Upon departure, I again wrestled my luggage downstairs by the pool as an employee who had a vacuum in the walkway didn't offer to help. Overall, I'd say the service was poor for the price.

Leisure Self

8/10

Excellent

13 Oct 2025

PATRICIA

I recently stayed at this hotel and was truly impressed by the staff — everyone was attentive, kind, and went above and beyond to make my stay comfortable. Their service and attitude were definitely the highlight of my experience.

However, I was disappointed with the room maintenance. The toilet was not functioning properly, and the phone in the room didn’t work, which made it difficult to contact the front desk. These issues took away from what could have been a perfect stay.

Overall, the staff made a great impression, but the hotel needs to improve its maintenance and ensure that all facilities are in proper working order. With a few fixes, this place could easily become an excellent choice

Leisure Family

10/10

Exceptional

05 Oct 2025

Analaida

Thank you for making my stay a wonderful experience! Very clean room and respectful staff!

Business_and_leisure Partner

10/10

Exceptional

01 Oct 2025

Laura

We have stayed at this property multiple times and it keeps getting better and better. Its beautifully decorated in both the rooms and the common areas and the staff is very accomodating. And their new restaurant is SO gorgeous !!

Partner

10/10

Exceptional

19 Aug 2025

Mi Yong

Oceana was the perfect hotel to spend on the last leg of my trip in LA. We relaxed by the pool and walked along the beach. It's quiet and the rooms are very spacious. The design is very pleasing to the eye. Everyone was friendly and professional - special thanks to Hakeem, Leonard, and Daniel. We will be back.

Leisure Friends

2/10

Poor

13 Aug 2025

Marianne

While indeed the property was beautiful however there are no handicapped accessibility’s. I phoned the property several times to be sure it could accommodate our 23 year old daughter I. Wheelchair. Her only way in and out of hotel was elevator thru basement parking garage in basement and the incline was so steep she couldn’t even propel herself. Also upon checking while all pre booked and quoted the final price we were charged an additional $2300.00. We stayed a week. I do realize the property was being remodeled however had they told me we would have looked elsewhere. And there was the morning at 11:00 and we were trapped on 3rd floors more than 3 hours with no way to get our daughter down as they were repairing the one elevator. Oh but during the elevator repair wait they did send food for us at no charge but we were trapped and if a fire had came we were trapped so for this reason alone putting our daughters life at risk for a week without any handicap ramps or entryways absolutely horrid and should be illegal. my rating is not good! Not handicap friendly and they don’t say the truth upon booking as I called them several times before I booked. The room also was absolutely not soundproof the first two morning we were waken next to our room construction at 7:00 am.for over ten thousand dollars this was definitely not what we were looking for. It took us 2 days to drive for this disappointment and they even charged vallet for such substandard handicap parking

Leisure Family

10/10

Exceptional

22 Jul 2025

Gillian

Stunning

Leisure

10/10

Exceptional

06 Jul 2025

Tasha

My only complaints are:

There was what appeared to be some sort of vomit or maybe food on the rug in our room. The rugs/carpet in general could use a cleaning or replacing.

The pool could be open a bit longer. It closes at sunset.

They also need a blender to make blended drinks!

The staff is amazing. They are polite, professional, friendly, and eager to make your stay as comfortable as possible. From the concierge, valet, kitchen staff, and cleaning crew to the bartender and spa staff. They truly make your stay top notch.

The rooms are beautiful and spacious. The resort is very close to the ocean, though the photos are a bit misleading since they make it look like you just go out the door onto the beach. It’s about a mile walk to get there.

The massage therapist was amazing. They bring everything to your room and tailor the massage to your preferences. The deep tissue massage was exactly what I needed.

I would definitely stay again!

Leisure Family_with_children

10/10

Exceptional

17 Jun 2025

Jennifer

Santa Monica Stay!

My daughter and I had the best time!! From arriving and being upgraded a room by Erick! The valets, front desk, servers. The room, the food, the pool- 5 stars!!

Friends_and_family Family

8/10

Excellent

26 May 2025

Verified traveler

I love this hotel

The Hospitality including the hotel staffs are wonderful especially the bell captain. His professionally services made our stay memorable and happy. The room was spacious and comfortable but there was no bath tub and shower pressure was not enough. Also no refilled for bottled waters and slippers in the room everyday during our three days stay. But I love this hotel so much. This is a one of a kind!

Friends_and_family Family

10/10

Exceptional

11 May 2025

Noah

Very nice

10/10

Exceptional

06 Mar 2025

Jeri

Amazing views of ocean and peaceful Stay

The stay was amazing and the area was quiet and beautiful. The staff are very kind and accommodating.

Partner

10/10

Exceptional

26 Jan 2025

Lori

Excellent

Business Partner

10/10

Exceptional

15 Oct 2024

Amy

This is my West Coast Living room over Santa Monica Beach. I absolutely love Oceana. The outdoor dining, the pool, rhe fire fearures, the water with strawberries, the suites are gorgeous, the food and service are top notch. Lenny and whole team are magical, so good. Be back soon!

Business_and_leisure Family

10/10

Exceptional

15 Aug 2024

Mehmet

Very nice location and clean properties

10/10

Exceptional

29 Jul 2024

Gonzalo

It is a beautiful place, but it need more pools and a couple more floors to see the ocean with a roof-top restaurant.

Leisure Family

10/10

Exceptional

01 Jul 2024

Johnny

Great hotel. Very clean and perfect if your looking for a relaxing vacation. Highly recommend and I will be back. 5 stars hotel all the way

Self

6/10

Pleasant

24 Jun 2024

Shelagh

It was very loud at the hotel. The walls seem paper thin. Because the rooms are centered around the pool and the restaurant, it is very noisy in the rooms, even at 7am. It would also help to have blackout shades in the room. It was hard to get a good night's sleep there.

Leisure Family

10/10

Exceptional

23 Jun 2024

Sung

Excellent hotel in Santa Monica. Enjoyed my stay here. Will be back.

Leisure Self

10/10

Exceptional

11 Jun 2024

Grant

Great Design Hotel in Santa Monica

Fantastic rooms, interior design is beautiful and so spacious saying in a Lanai suite. Location across from Santa Monica beach made it a nice stopover from LAX for 24 hours to freshen up before flying back to Australia. Only thing I would suggest is they include breakfast and some mini bar items until he rate as the room rate is high and those touches would add to the experience.

Partner

8/10

Excellent

28 May 2024

Kathy

Our experience at the hotel was great! Mini romantic getaway. The staff was awesome! Kind and genuine. Everything was almost perfect, except for:

1. Not receiving the room I had reserved. After the valet guy helped us move in our belongings, he noticed there was no iPad for controlling of the lights (not a big issue). But after following up for us, they then offered us another room that had an iPad and happened to be exactly the room we had been anticipating. I was about to talk to the front desk when this opportunity came up, so, it worked out on it's own.

2. One of the chairs by the \"mini library\" was dirty; crumbs in the crevices. And the rug was pretty stained by the main table in the living room.

3. We found two spiders in our stay. One which bit my partner. I mean, insects are insects, but it was a surprise to find two. One we could ignore, but two, we were like, \"alrighttt what's going on here\"

4. We asked for ice at night around 1030-11pm. I first asked if there was an ice machine. They said no, but that they could send some ice up from the restaurant. Time passed and no ice ever showed up. We can surpass that but there was no other way to cool down some water or drinks considering their mini fridges are only for their resaled beverages.

Overall, it was a nice getaway.

Leisure Partner

10/10

Exceptional

13 May 2024

Sarah-jean

What an incredible hotel and location! Just wow. That's all I can say about this one. Amazing hotel, staff was second to none, everyone was so helpful and polite, room service was great, valet was quick. Everything, 10/5 stars!

Leisure Partner

8/10

Excellent

12 May 2024

Vegas

The entire hotel looks beautiful. However, the room looks like the carpet and rugs need to be shampooed...but the rooms was AWESOME! The staff were great, we would definitely come back.

Leisure Family_with_children

10/10

Exceptional

21 Mar 2024

Xinchen

can be more innovative in the dining menu.

Leisure Partner

10/10

Exceptional

18 Feb 2024

Staci

Fantastic property & fantastic staff! Will definitely stay again .

Leisure Partner

10/10

Exceptional

31 Jan 2024

Jared

This hotel is incredible in every possible way! I have stayed in so many hotels around the world and this has to be top 3! Do yourself a favour and book this hotel now!

Leisure Family_with_children

10/10

Exceptional

30 Jan 2024

Rebeca

Excellent Location !

Leisure

10/10

Exceptional

27 Jan 2024

Ann

Great hotel with clean, spacious rooms and good hotel facilities to enjoy. Extra friendly staff.

Leisure Partner

10/10

Exceptional

18 Nov 2023

darren

Absolutely love this place.

10/10

Exceptional

24 Sep 2023

Donald

Great, but take care selecting room type.

Great hotel with large suites. Only drawback is poor descriptions of suite types. We would have liked a room with a view, but were at the back of the hotel and the small balcony was facing the apartment building behind. Its a converted apartment building with room access from an open courtyard with central pool. As all rooms are slightly different, they don't all have desks, so I ended up working on laptop balanced on a pile of books because no rooms with desks available. Annoying for a business trip. Operated by Hilton, which I didn't notice mentioned on hotels dot com site. The two queen bed rooms are apparently very small compared to all others.

Business Partner

10/10

Exceptional

18 Sep 2023

David

Staff was excellent. Property condition was good.

Leisure Family

10/10

Exceptional

02 Sep 2023

David

One of the best hotels in Los Angeles, this place feels like home
We would come back again, i LOVE this place. I enjoyed every second of it.

Leisure Partner

10/10

Exceptional

01 Sep 2023

marllyn

Beautiful, clean, and excellent customer service.

Leisure Family

10/10

Exceptional

14 Aug 2023

Miles

Love my stay hwre

Business_and_leisure Self

4/10

Poor

21 Sep 2022

Marie

This hotel is not worth the price! It was very disappointing. My room was spacious and clean but had a strange setup with a tv fixed to a wall facing the beds— which is fine but the bed frame obstructs the view of the TV. Pool service didn’t really exist . It took forever to get a drink or menu . The restaurant is empty but the service was awful— I kept getting comped for meals / drinks because of service but i would have rather paid for an enjoyable meal/service. Food- ok. $32 for a glass of white wine from a screw top bottle. The staff likes to mention a terrace bar that opens at 6pm. There is no bar or service but a small area with some seats-
no staff ever showed up at the “terrace bar” after waiting for 20 mins -
So we left. The front desk didn’t have much knowledge on tours and offered me a pamphlet on a wine tour that was awful. For my final bill, i was charged for meals I never ate. I went to the front desk and the worker seemed annoyed to have to deal with it. She wanted to handle it without me there. When I told her I’ll wait . She refunded my credit card for an incorrect amount. When I told her it was still wrong , she again was annoyed. Finally she corrected it after trying to convince me that she would do it later. I stayed until she fixed it and then she was annoyed to print me out a copy. I paid $1000 /night for a hotel that was at best comparable to a Westin/ Hilton which is fine if it was at those prices. I would not recommend this hotel.

Leisure Family

10/10

Exceptional

28 Jul 2022

Richard

Well designed rooms, comfortable beds by the pool. Friendly staff. Great location on Ocean Ave. Ice cold ac.

Leisure Family_with_children

10/10

Exceptional

27 Jun 2022

Donald

Beautiful boutique property. Who ever does the hiring does an in readable job bc they are all so friendly and helpful….5 star experience.

Leisure Partner

10/10

Exceptional

19 Jun 2022

Katie

Oceana Oasis

The Oceana is an oasis within the LA oasis that is Santa Monica. It is a retreat just far enough the hustle and bustle of downtown that you can escape or join in at will. Second time back and only more to come.

Partner

10/10

Exceptional

18 Jun 2022

Camila

Kindness

Leisure Family

10/10

Exceptional

04 Apr 2022

Sean

Staff went above and beyond

Leisure Family

10/10

Exceptional

02 Jan 2022

Ram

great location, wonderful staff and beautiful room

This is our second time staying at Oceana. We have loved staying here both times. This is probably the best hotel to stay at when one is in Santa Monica. They have amazing service, spacious and clean suites, an onsite restaurant and bar that is very good, and a rooftop bar that has beautiful views of the ocean and where we enjoyed sunsets with good cocktails.

Friends_and_family Family

10/10

Exceptional

08 Dec 2021

Mark

Stylish boutique hotel where the staff was so friendly and efficient. Every request was met with a smile. Onsite restaurant was a bit limited but there are many options in the area. Our suite was lovely and so very unique with modern decor, an extraordinary mini bar, and even a mini library of hardcover books. The only mar on our experience was the TV in the living area did not work and they were unable to fix it during our entire stay meaning we had to watch our Patriots beat Buffalo on Monday Night football from our bedroom. They comped our parking and resort fee for the issue, but we would have far preferred to have the TV working. We would return or recommend with no hesitation.

Leisure Partner

10/10

Exceptional

22 Nov 2021

Mara

Fantastic staff and great pool!

Leisure Family

10/10

Exceptional

14 Nov 2021

Volodymyr

Очень красивый уютный отель.

10/10

Exceptional

12 Nov 2021

Volodymyr

Это тот отель, где чувствуешь себя как дома на другом континенте.

Leisure Family

10/10

Exceptional

11 Nov 2021

Peggy

Luxurious, clean, safe, quiet.

Leisure Self

10/10

Exceptional

09 Nov 2021

Isaiah

This property was really nice and the rooms were extremely nice.

Business_and_leisure Family

8/10

Excellent

18 Aug 2021

Verified traveler

The poll area can not accomodate the amount of guests - if you don't wake up at 7 am and save a chair the likeliness of getting one is very slim

Leisure Partner

10/10

Exceptional

14 Aug 2021

Verified traveler

Great location and luxury property - quality of property and service was very high

Leisure Family

4/10

Poor

13 Aug 2021

Verified traveler

I think pictures are misleading and paid for ocean view but could not see ocean unless you hung out side window. This is also an Expedia problem as Expedia not describing ocean view vs. ocean front. Twice i paid for Ocean front and hotel did not honor.

Leisure Family

10/10

Exceptional

27 Jul 2021

Verified traveler

Small boutique hotel with a family feel. Everyone knows your name and your needs. All the staff was extremely cordial and helpful with plenty of tips about activities and food in the area. There was an attention to detail I have never seen. The suites are LARGE. Housekeeping came in daily and never missed a spot. The room was cleaned with care. Even the little details of how they folded towels to where the placed them. The location is perfect. I walked everywhere. Close to shops, the pier, the beach, and restaurants. Only thing missing was an ice machine…I’m an ice eater. However I called down and someone brought a bucket of ice right up. I have told everyone about my stay and can’t wait to go back!

Leisure Family

8/10

Excellent

22 Jul 2021

Verified traveler

Property has a very unique vibe which we loved. Unfortunately being served food can sometimes take hours, very slow service there. Food was great whenever it finally arrived though.

Overall good stay

Partner

2/10

Poor

16 Jul 2021

Verified traveler

Not five star

Food and beverage staff were great. Front desk and management were awful. Tried ordering champagne at 9:05pm on a Friday night and was smugly told no by front desk staff who wouldn't look up from monitor. Refused to ask restaurant. I walked over to restaurant and was graciously accommodated.
Other similar front desk incidents occurred throughout stay. Would not recommend.

Partner

10/10

Exceptional

12 Jul 2021

lily

Perfection!

I was in AWE (jaw dropping). The view along with the room was so relaxing and very welcoming. The swing outside my room as well as the pool and seating areas were perfect! Everything about my experience was perfection. It was dreamy! The staff were all VERY nice. If I had 3 thumbs, I would give my experience 3 thumbs up lol

Friends_and_family Friends

10/10

Exceptional

06 Jul 2021

Verified traveler

Our stay felt like an exclusive boutique.

Leisure Partner

10/10

Exceptional

06 Jul 2021

Verified traveler

This hotel was amazing and the staff go above and beyond to make sure your stay perfect

Leisure Partner

8/10

Excellent

29 Jun 2021

Verified traveler

I really enjoyed the location. We were steps away from the beach. The Santa Monica Pier was a 10 minute walk. The hotel had bikes for guests to use. Scooters were also available for a fee with Lyft. The weather was lovely. We enjoyed walking. The hotel was beautiful and very well kept. My room faced the ocean and I had a balcony. The pool was small and intimate. The room decor was nice as well. Excellent customer service. I was surprised with champagne for my birthday. A word of caution, this hotel does charge a deposit for each night of your stay. There was a hold on my card for $500 per night. The total for the hold was $1500.00.The deposit was lifted upon checkout, but that was not shared with me when I booked the hotel.

Leisure Partner

10/10

Exceptional

28 Jun 2021

Verified traveler

I really liked my stay here. I didn't take advantage of all the amenities so I can't really judge them fairly but i can say the room was very clean and met my normal picky standard for rooms. Great location!! And my favorite part was the kind and pleasant vibe of the people. As far as service, they really get it. Everyone from the front desk, to the valet attendants... their whole staff just gets it. I'll be back again.

Leisure Self

2/10

Poor

21 Jun 2021

Verified traveler

I liked the staff, they were friendly but the hotel was extremely overpriced-for about 3000$ for two nights the room was noisy, I booked a room (and paid more) to have one with a patio and ended up with one without a patio-

Leisure Partner

10/10

Exceptional

14 Jun 2021

Verified traveler

Beautiful hotel, excellent service. Very convenient location wise. Easy access to the beach. Looking forward to booking in the future

Partner

10/10

Exceptional

06 Jun 2021

Verified traveler

By far the best hotel , the best service , the most friendly staff, the most cleanest hotel and the most elegant hotel i have even experienced during my 25 years of traveling . From the time we walked in nothing but smiley faces . from the from the valet Mr lenny super nice and super friendly to front desk jessica super sweet lady to the manager Mr young an awesome guy . goes out of his way to help always smiling and always helpful . i cant say one thing negative about this place . You feel like you are among your family they way they treat you . Its amazing place from the property to the staff . 2 thumbs up to everybody involve in this big project of wonders . I cant wait to go back as i felt sad leaving . This hotel felt like one big wondeful family working together to serve and provide and excellent service .

Leisure Family

10/10

Exceptional

05 May 2021

Verified traveler

Everything was perfect. Luxury, just how I like l.

Leisure Partner

10/10

Exceptional

26 Mar 2021

karen

The “ocean front” view is a bit of an exaggeration as it is across the road. Other than this, beautiful hotel with extremely hospitable staff.

Self

10/10

Exceptional

15 Feb 2021

Verified traveler

Luxurious but with home feeling ..staff were extremely friendly and courteous. Kitchen suite was roomy and very comfortable. Interior grouns very well done. Overall feel of luxury and comfort. Attention to detail was great.

Leisure Partner

10/10

Exceptional

06 Jan 2021

John Sung

Very clean, look like new building
I like the remote control system

Business_and_leisure Family

10/10

Exceptional

03 Jan 2021

KG

The staff really makes a difference. Everyone is very attentive to your needs.

Business_and_leisure Family_with_children

8/10

Excellent

19 Oct 2020

Verified traveler

We had a wonderful stay-cation at Oceana. The service is wonderful and the staff really makes you feel at home.
Only change I suggest that would help add value to the stay is complimentary coffee or even a coffee/espresso machine in the room.

Friends_and_family Family

10/10

Exceptional

11 Oct 2020

Donna

love love

I stay at a lot of Hotels , This hotel was one of the nicest I have ever stayed at. The service was amazing, The pool was gorgeous, food was very good. My room was beautiful . 5 star for sure!

Friends_and_family Family

10/10

Exceptional

07 Oct 2020

YungeenAce

Excellent hotel super clean im a famous artist an when I tell you I felt right at home! Highly recommend

Business Partner

2/10

Poor

04 Oct 2020

MayaD

Yikes. The rooms are tastefully decorated and the location is great. Staff had been friendly. Why the harsh one star? Because I'm here now and after discussing ad nauseam about what I was looking for: not by an elevator. the more spacious of the suite rooms offered. (even asked if i should UPGRADE and pay more to guarantee the best room possible---and was told it wasn't necessary.) I asked a million questions and ultimately was given a room on the 2nd fl that was comparable to the 3rd floor room I originally was going to book. (but didn't book in time before it was assigned to another guest.) Fine. My fault. Same room different floor. Well, it's right next to the elevator. Which I could have dealt with but my back view is an ugly apt building and Im sitting up right now at 1:30AM bc the the GROUP of ppl DURING COVID in the room next to me are blaring music non-stop. It's unreal. I came here to be away from my little kids. I needed to write/work. I explained this REPEATEDLY and they assured me it would be no problem. I've complained 2x now with ZERO RECTIFYING of the situation. it literally sounds like a group of high school seniors are next door! out of all the rooms seem to be occupied by families w little kids that are already asleep I manage to be put up NEXT DOOR to the rowdy, music bumping and blaring parties during COVID!? I'm livid. I rarely get away from my kids and husband let alone to work and this is what I paid for $800 1 night not counting all of the fees etc.

Business_and_leisure Self

10/10

Exceptional

29 Sep 2020

Michelle

Excellent!

I booked this hotel for a quick one night get away. It was absolutely perfect. The staff is very nice and extremely accommodating. The rooms are spacious and the property is gorgeous. Avante is a fantastic host as he and his team went above and beyond to ensure that we were comfortable. Thank you so much for excellent service and a beautiful facility. I can't wait to book a full weekend.

Partner

10/10

Exceptional

23 Sep 2020

Brenna

Stay in Santa Monica

My boyfriend and I had the best time! The rooms are very modern and clean. Room service was fantastic (mascarpone french toast was amazing). The staff is incredibly friendly and helpful. I would definitely stay here again.

Partner

10/10

Exceptional

21 Sep 2020

Jessica

Incredible.

This hotel is a dream, luxurious, plush and comfortable. The staff were welcoming and accommodating. I would recommend this hotel to anyone Staying in Santa Monica.

Friends_and_family Friends

10/10

Exceptional

08 Sep 2020

Verified traveler

Property was as beautiful as the pictures...the staff was friendly and prompt...great location

Leisure

10/10

Exceptional

22 Aug 2020

Nicole

The staff is great!! Very attentive, our room was very clean & the view of the ocean is beautiful from this hotel!

Leisure Family_with_children

10/10

Exceptional

18 Aug 2020

Verified traveler

Be aware of a $1,000 deposit policy the hotel requires guests to pay. Hotels.com does not provide that information when booking. Don't be caught off guard when you check in. The hotel has professional staff and highly maintained facility.

Partner

10/10

Exceptional

18 Aug 2020

Sarah

I can’t complain anything about this hotel. All staff were very kind.
We stayed at Ocean Front Suite with a terrace. So many good details in the well done designed room including Bottega Veneta body products. Everything was spotless clean. We really felt so safe to stay here. ( They even clean with an organic sanitizing spray. ) Due to Covid situation they have limited menu and time for room service.But we ordered in and had no prob. ( Our favorite On the menu was avocado toasts. ) We will come back to this hotel for sure next time!

Business_and_leisure Partner