Name: Sandbourne Santa Monica, Autograph Collection
Address: 1740 Ocean Ave, Santa Monica, 90401, US

10/10

Exceptional

15 Jul 2026

rae jessie

Whole experience was very good

Self

2/10

Poor

06 Jul 2026

samuel

To whon it may concern
From all the years of being a Marriott Bonvoy member this place has been the most horrible experience that I had stay. On the evening of my night that I stay I was call by front desk that valet parking had an accident with my car in which one of the other cars had hit my car and the rear window was broken. Was not able to enjoy that evening the 4th of July celebration and sleep that night because of the situation That was evening was informed by the Hotel staff that due to the inconvenience they would
only charge for half of the room and that they would fix my car in the morning. Morning came the car was not fix. Was informed that I could stay till 5 pm but my plans for the 4 of July and on Sunday to relaxed and enjoy the tme with the familly were ruin. Finally, around 4 o'clock was able leave but family plans were ruin because of the stress cause by unexpected situation at your property. What got me really angry annoy and stressful was the professionalism of the staff and especially the Manager not being professionally compassionate and helpful. I was told that evening that I would receive a discount for my stay due the stressful situation but now the manager said that it was not their problem with cold shoulders. That the situation was cause by the valet parking company hired by your hotel. So, it was their responsibility. The manager then went to say that I was never informed about the discount. Calling me a lier.

10/10

Exceptional

28 Jun 2026

Matthew

Pool great warm heated!

Family_with_children

6/10

Pleasant

19 Jun 2026

Robert

The staff and amenities were very nice. Great gym.

However, the pricing on nearly everything is bit insane. Getting charged a “destination fee” every night per person is ridiculous.

Additionally, upgrade your AC. It wasn’t even that hot while we were there and the AC could not keep up with the weather. I couldn’t imagine staying there during 80+ degree weather.

My biggest complaint is about the first room we stayed in. It was on the third floor terrace which means the door to the room is exposed to the environment. This only worsened the already poor AC. The door was terribly warped so all the humidity from outside made its way into the room. We could not sleep at all. You should decommission all those rooms until fixed. They are not fit for guests.

This situation, while very disappointing, did allow the staff to shine. They were responsive to our complaint and found an alternative room within 12 hours which was much better.

Overall the location was great and we didn’t spend a ton of time in the hotel because we could walk everywhere. This hotel in a different area would be fantastic because the pricing was just ridiculous. 25 dollar cocktails meant a minimum 100 dollar meal every time. 2 entrees and 1 cocktail each. We knew it’d be pricey going in but the hotel should lower prices on site to make the visit more enjoyable. Or offer discounts based on how long you are staying. Probably wouldn’t return to Santa Monica period.

Partner

10/10

Exceptional

11 Jun 2026

Kenneth

Great value for money! Great staff and service! Gwen in the reception makes a difference.

I can highly recommend this place.

10/10

Exceptional

31 May 2026

Hermenegildo

This property is absolutely beautiful. You’re right on the water!
The staff bends over backwards to accommodate and it was spotless.
I highly recommend staying.

Partner

10/10

Exceptional

30 May 2026

Adrian

Amazing service in every aspect, amazing amenities, and walking distance to everything!

Partner

10/10

Exceptional

27 May 2026

Gina

Wonderful stay at the Sandbourne! Room was beautiful, great location. Short walk to the beach, towels provided. Quiet and didn't hear noise from hallway or other rooms. Coffee in lobby every morning. Self serve market with essentials. Lovely pool area with plenty of seating. Staff was welcoming and professional. Will return!

Family

8/10

Excellent

21 May 2026

Adriene E

Great location. Staff incredibly attentive. Our room was dark and the one lamp was inadequate to read a book. Otherwise all good and would return.

10/10

Exceptional

17 May 2026

FNU

Very comfortable stay

Friends_and_family Friends

10/10

Exceptional

26 Apr 2026

Wimberly

Great place they treat you like you are royalty. Highly recommend.

Friends

10/10

Exceptional

26 Apr 2026

Paul

Terrific location right on Pacific and Santa Monica pier. Staying in balcony room and the balcony was incredibly large with ocean view! Restaurant was great for breakfast.

Partner

10/10

Exceptional

23 Apr 2026

Sonny

Brilliant hotel

Family_with_children

10/10

Exceptional

23 Apr 2026

Claire

Great hotel! So cute, rooms were great and as pictured. Pool area was nice but a little small/needed more lounge chairs. Also the hotel bar in the lobby closed too early. But overall great experience and good location.

Friends_and_family Friends

10/10

Exceptional

21 Apr 2026

Sonia

Loved the whole vibe. The staff is so easy going and polite and just amazing. So fun to have beach chairs to use and bikes… loved the pool too. Definitely recommend! Room was clean, spacious and airy. For the beach you do have to cross a little street but it’s as close as it gets in California for a hotel that also has a pool!

Partner

10/10

Exceptional

20 Apr 2026

jose

Staff was very friendly and professional

Partner

10/10

Exceptional

20 Apr 2026

allison

so aesthetically pleasing, food was delicious & perfect location!

10/10

Exceptional

19 Apr 2026

Donald

been staying there for three days every three months for the last four years always consistent always great

10/10

Exceptional

19 Apr 2026

Josue

The breakfast a the restaurant there was great! Never heard of blueberry butter before! And the room was absolutely beautiful, better than the pictures. The partial ocean view is literal, hardly can see it but regardless it was a great room and close to the beach! Incredible

Partner

8/10

Excellent

16 Apr 2026

Adel

Our room had a stingy smell to it & they didn’t do a great job in explaining the offers of the hotel. We had to ask for our complimentary drink after going to our room & reading it on the info papers they handed to us

Partner

10/10

Exceptional

04 Apr 2026

Javiera

Very good location

2/10

Poor

02 Apr 2026

Tracy

Check in was very disorganized. The bellman appeared to be very nervous or on some sort of drugs. Check in took forever and when we first lined up no one was even at the desk to check anyone in. It took roughly 30-45 minutes to actually check in. Our room was very small for an udgrade, it was loud, dirty and not stocked with enough towels for our family and no coffee machine. I requested 3 times for more towels and had to request a coffee maker which arrived dirty. The carpets were dirty and overall cleanliness of our room was not amazing at all. the bathrrom faucet was extremely loose a wobbly. Our patio was quite dirty. The staff at the bar in the lobby had their backs turned to us almost the entire time. For breakfast we wanted to order room service, I tried to use the QR code provided but it didn't work. I had to call the front desk only to be transfered to room service who didn't answer. I called back ot the front desk and finally got our order placed. When it arrived the quality was extremely poor and it was $97 USD for a very mediocre breakfast. I had ordered 2 poached eggs for my kids and it was mixed with what looked to be chillys. The potatoes were burned. The beach access hallway was extremely dirty, loading bay door was just left open all the time for everyone to view the garbage and the smell. The pool was SO cold. The pool bar service was terrible. the person wore a mask and barely sadi 2 words to us while we ordered.

Family_with_children

2/10

Poor

01 Apr 2026

Victor

poor rooms, really bad view most of them, nothing to drink in the room (not even water!!??) Our shower handle was broken, they never fixed it, asked for new room, took forever to get it. Very rude staff in the front desk (except the balled guy). Extremely cold water in the pool, horrible !

Partner

10/10

Exceptional

29 Mar 2026

Janelle P

This was my third time staying at the Sandbourne & I cant wait to come back!

Self

8/10

Excellent

26 Mar 2026

Justine

Rooms were clean, staff were great! We really enjoyed the hotel and all of the opportunities to sit outside and relax

10/10

Exceptional

25 Mar 2026

Kim

Excellent location, friendly staff, beautiful and clean

Partner

10/10

Exceptional

23 Mar 2026

Ryan

E

10/10

Exceptional

23 Mar 2026

Rigoberto

Nice spot, clean room, close to downtown and promenade

Self

6/10

Pleasant

16 Mar 2026

Ariane

We stayed at this property in 2024 and it was cleaner than our stay in March 2026. Carpets in the lobby, in front of the elevators, and the bedroom need to be vacuumed. Last time our mattress was comfy, but not this time. Not sure what changed. The staff is not very warm, but do what needs to get done. The evening staff were a bit abrasive.

Friends_and_family Family

6/10

Pleasant

15 Mar 2026

Ashlee

Room was clean but had some wear, restaurant staff tried to charge us $13 for a bottle of water which is ridiculous and there wasn’t a kids menu but a menu for dogs which is interesting. Just not a family vibe. The only good thing was the proximity to the beach and the bellman were very sweet and good at their jobs. We would not stay here again.

Friends_and_family Family

8/10

Excellent

10 Mar 2026

Elizabeth

Helpful and respinsive staff and an ideal location near the beach!

Friends

10/10

Exceptional

09 Mar 2026

Diane

Super location, hotel, restaurant and staff. Wonderful experience all around. I highly recommend this place!

Self

8/10

Excellent

08 Mar 2026

Lingyun

Property is clean. Most staff except one is very friendly.

6/10

Pleasant

07 Mar 2026

Kiki LA

The pool wasn't heated for the four days we were there. It was why I picked the property for my grandson. My shower didn't have heat either for the four days; the repair person came and looked at and didn't repair it; the mixer valve needs to be replaced. I had cold showers. The coffee makers we ordered for each room prior to arrival were not provided, they were not restocked completely each night. Weighted blanked request in advance was not provided either. We liked the decorating scheme and ambiance. The restaurant did not have outdoor dining available for us first two nights because of scaffolding for construction repair up. Third night a private party happened so scaffolding was brought down for it. That's when the outdoor heaters were finally on- for them. Luckily we did not have interior courtyard rooms or we would have listened to the party. But boy, cold showers entire time.

Family_with_children

10/10

Exceptional

01 Mar 2026

Adrian

Architecture of the hotel was excellent. Room lovely, staff super courteous and the location spot on.

Family

10/10

Exceptional

01 Mar 2026

Susan

Gorgeous property!

10/10

Exceptional

13 Feb 2026

Ezekiel

Wonderful room, wonderful location, the service was excellent.

The first morning the waitress at the hotel restaurant accidentally spilled a mimosa on my wife. It wasn’t a big deal, but to make it up to us the hotel staff had her clothes dry cleaned, placed a bottle of champagne in our room during room service, and gave us the best table at breakfast the rest of our stay.

Leisure Partner

4/10

Poor

11 Feb 2026

randy

Room was nice, restaurant was very good, and what a wonderful location. But the pool heater was broken, was lied to and told it was working, so made plans to swim one afternoon but the pool was like ice. Mistakes happen and things break, but I asked the front desk to make sure it was working and was told the ‘the engineering department’ said the pool was warm. Someone is a liar!

Partner

8/10

Excellent

11 Feb 2026

Cyril

Clean, minimalist…could use a counter

10/10

Exceptional

10 Feb 2026

joel

Amazing hotel, staff super nice. Perfect location. Great design. Rooms are very nice. Parking is a little steep but thats the only complaint.. Probably normal for the area. We really enjoyed our stay!

10/10

Exceptional

09 Feb 2026

Michaela

Great hospitality, good service, great location

10/10

Exceptional

03 Feb 2026

Sean

Great stay!

Business_and_leisure Self

4/10

Poor

25 Jan 2026

HYUNHO

Noise from the next door.

8/10

Excellent

23 Jan 2026

Daniel

Overnight stay

10/10

Exceptional

19 Jan 2026

Marvis

Room clean and everything was good

Partner

4/10

Poor

18 Jan 2026

Cody

A fire alarm went off Saturday morning at 6 am. It caused me dramatic distress having been woken from a deep sleep. Then I discover it is only going off in my room where my wife and I were sleeping. Having traveled from Tehachapi we were hoping for a relaxing start to the day not an air raid siren and flashing lights that went off for 15-20 minutes. Meanwhile the front desk wouldn’t answer the phone forcing me to get dressed and walk down to the front desk to get them to turn off the alarm. Staff at the hotel were pleasant, but I can’t say I will ever seek out a high-end Marriott moving forward. Totally ruined our stay.

Leisure

10/10

Exceptional

08 Jan 2026

Anirudh

Great

10/10

Exceptional

05 Jan 2026

Denny

Clean Room Staff Restarant location

Leisure Partner

8/10

Excellent

01 Jan 2026

Penny

Cl

10/10

Exceptional

30 Dec 2025

Masanori

Excellent

6/10

Pleasant

30 Dec 2025

clare

Basic Hotel that has been nicely updated. Bedroom had a moldy damp smell. We couldn’t open the window to air it. They allow dogs too so I had awful allergies.
No coffee machine or water in room. No mini bar, just a fridge. We were there for Christmas week and no Christmas cookies, nothing. When we stay in Other hotels they make Christmas feel magical.
Pool was too cold to swim in. Brown water pooling around pool and patio areas from drains. Back gate didn’t open. They did fix that. Just felt v basic and wasn’t cheap. Good location. We had a nice view but wouldnt stay here again. Breakfast was just ok. Oatmeal cooked in water in microwave with a few berries and brown sugar. Fry was just ok. Restaurant is nicely decorated. Was sorry I didn’t book a leading hotel of world hotel. They are another level to Marriott for service and quality. Loved Santa Monica.

Leisure Partner

10/10

Exceptional

29 Dec 2025

Jeffrey

Location and rooms were great. Obernight parking expensive. Park on Street or across the street at Mexican restaurant lot.

Partner

6/10

Pleasant

27 Dec 2025

Wayne

Nice moderately-priced hotel one block from the beach. Very good dining - with the exception of the disgusting customers who sneeze and cough without covering their mouth, and the nose pickers!!! Gross!! (Not the hotels fault that Americans are so rude and inconsiderate of others).

The hotel is fairly clean for a high-traffic hotel. The staff are great!! - very friendly and helpful.

My biggest complaint is that for a day and a night, there was only barely warm water for an evening, and on the day we departed, NO HOT WATER!!! (Nothing like a cold morning shower to end one's holiday...). To their credit, the hotel did waive my valet parking charge. But I would have gladly paid the $70 valet parking fee if it meant we would have had hot water. Frankly, there's no excuse for the apparent issues they have with their hot water supply.

In conclusion, I doubt that I will ever stay there again... And my daughter lives in the area, and her Law office is just 2 blocks from the hotel, so I was looking for a hotel to stay in when I come visit her in LA. This hotel will not be it!!

So do yourself a favor, and pay the additional few hundred dollars per night to stay in a \"better\" hotel.

But again, I want to emphasize, that the hotel is recently refurbished in mid-century modern decor, fairly clean, and the staff were wonderful (9 out of 10) and the food was easily an 8 out of 10.

Business_and_leisure Family

10/10

Exceptional

27 Dec 2025

Robert

The staff was courteous and the room was spotless.

Leisure Family

8/10

Excellent

26 Dec 2025

Joseph

Room was good. The rest was OK.

Leisure Partner

10/10

Exceptional

24 Dec 2025

Yiwen

Good

8/10

Excellent

23 Nov 2025

Donna

Clean room, staff and location

10/10

Exceptional

18 Nov 2025

Taylor

Very kind staff and amenities were superb

10/10

Exceptional

04 Nov 2025

Magnus

We found everything excellent, great location, very friendly staff, good breakfast. We used the gym, pool area and bikes.

Friends_and_family Family

8/10

Excellent

03 Nov 2025

Charles

Nice Hotel, the room was very noisy due to the connecting room and the very loud neighbors and no sound proofing through the door. The pool had no attendant after 3:30 pm and

Business

10/10

Exceptional

31 Oct 2025

Steve

Everything was amazing. VERY accommodating to all our needs.

Leisure Family

10/10

Exceptional

24 Oct 2025

Reagen

Loved everything ..was absolutely stunning. Only thing, the bag holding the toilet paper was like a rubix cube …and was really hard to get out! Other than that? I would definitely stay there again!

10/10

Exceptional

17 Oct 2025

Melissa

Beautiful spot, attentive and friendly staff

Leisure Family

10/10

Exceptional

08 Oct 2025

Michael John

Lovely hotel next to the beach and very close to the shops and restaurants. I felt very safe here. The 1st night we were given a room at the front of the hotel, which was noisy from cars racing along the street, but after raising this with reception we were given a new room which was slightly smaller but lovely. The gym was superb. We did hire a cabana at the pool - which i wouldn't recommend. The pool staff had no idea what was included in the cabana package and we were bought over a fruit basket that we hadn't asked for but were still charged for?! Also we were given a menu to order from the restaurant, but when we went to the restaurant we were advised they weren't serving that menu and food options were very limited, which was just a pain!! One other minor thing, we went to hire free bikes, filled in all the paperwork only to be told (after being stood around for half an hour) that there were no bikes available at this time! Decent hotel, would definitely recommend, but not an exceptional property. Top tip there is a multistorey car park very close by which costs a fraction of what the hotel charges

Leisure Family_with_children

8/10

Excellent

07 Oct 2025

Baskaran

Very good

Leisure Family

10/10

Exceptional

07 Oct 2025

Andrée-Anne

Incredible staff, from the front desk to the luggage carriers (Wayne), Marelle staff, everyone was exceptional. And the facilities are top clean.

Leisure Family

10/10

Exceptional

04 Oct 2025

Janis

Staff was amazing… Especially Apallo

10/10

Exceptional

01 Oct 2025

Mia

This was such a wonderful stay. Jenny at the front desk was extremely helpful and made sure to make my trip wonderful. The gentleman at the valet, (David, Apollo and others) were very attentive and kind. I will definitely be back to stay here.

Leisure Partner

10/10

Exceptional

26 Sep 2025

Mark

excellent service

10/10

Exceptional

23 Sep 2025

Claire

I loved this hotel and Santa Monica

BUT….. inconsiderate guests with noisy kids, convention meet and greets and DJ on Fridays on patio did not give me the peace and quiet and sound of ocean with view I wanted from my balcony.
Apart from that knowing in future I can’t wait to return.

Leisure Self

10/10

Exceptional

12 Sep 2025

Eric

Everything was walkable and the beach was behind the hotel, it was great.

Leisure Family_with_children

10/10

Exceptional

11 Sep 2025

Sharee

The only disappointment - we were suppose to have rooms close by each other. However we were on separate floors.

Business

10/10

Exceptional

24 Aug 2025

julio

It was our first experience at a 4-star hotel, and it couldn’t have been better!
From the moment we arrived, and throughout our stay, it felt like we were in a completely different world—cozy, elegant, luxurious, and refined. Honestly, it felt just like us, if I may say so lol. The front desk and all the staff were incredibly attentive, always checking in to make sure we were having a great stay.

One tip for anyone staying there: include breakfast in your package. The restaurant is excellent and the breakfast is amazing! Parking is paid, but I believe that for anyone who can afford to stay at a hotel like this, the extra cost for parking won’t be an issue.

The hotel is very well located, and we barely used the car. There are plenty of nearby options for activities and restaurants. What we enjoyed most was riding bikes—and our tip is to rent those electric Veo bikes. The beach by the hotel is fantastic, and they offer beach chairs for guests. I wasn’t a big fan of the individual umbrella that attaches to the chair—I would’ve preferred a large Tommy Bahama-style umbrella available for guests.

A solid 10 for the gym, which is essential for our daily routine. It has plenty of equipment and you can work all muscle groups. The pool is beautiful and overlooks the beach, though I do think it could be a bit larger considering the size of the hotel.

Thank you to everyone for the memories we made there!

Business_and_leisure Family_with_children

10/10

Exceptional

21 Aug 2025

Milena

Very nice

10/10

Exceptional

21 Aug 2025

Robert

Seamless Experience

What a nice experience. From check-in until I left 6 days later, there wasn’t one thing that wasn’t perfect.

The public spaces and rooms are updated to the highest standards, and the design is upscale and modern. Relaxing space to be in. Location with proximity to the beach and pier couldn’t be much better.

Staff (valet, front desk, pool, housekeeping) all friendly and happy to help.

I normally don’t leave reviews, but this place is special.

Business

10/10

Exceptional

19 Aug 2025

Dorothy

Some of the staff - lobby bar especially - were truly substandard. The night of arrival there was a young woman at the bar - I would be hard pressed to think of the last time I received such terrible service including her giving me a drink with no ice, no napkin and leaving my food order on the counter as she tended to other guests and telling me she had to do something else. I actually took the plates to the table myself.

Leisure Family

10/10

Exceptional

18 Aug 2025

Sapna

Very clean and nice furnishings. All the staff was also very friendly. Breakfast was awesome as well and the service was great.

The only thing was Orlando at the Valet forgot to charge my Tesla at night so I had to spend an hour getting it charged during the day.

Leisure Family

10/10

Exceptional

17 Aug 2025

Donald

Excellent staff

Leisure Family

10/10

Exceptional

13 Aug 2025

Elmien

Service and accommodations and restaurant plus overall atmosphere were excellent

10/10

Exceptional

07 Aug 2025

Katherine

I love this hotel! It is so cozy and beautiful. The restaurant is wonderful. And the pool and cabanas were top-notch. I will definitely revisit soon!

Leisure Self

10/10

Exceptional

05 Aug 2025

Susan

Staff is very nice — friendly and helpful. Partial ocean view rooms are very nice. Great restaurant on site.

Leisure

8/10

Excellent

04 Aug 2025

Doreen

Location that allowed essy access to beach and pier for evening excitement.

Business_and_leisure Family_with_children

10/10

Exceptional

02 Aug 2025

Emilio

Overall very nice.

Business_and_leisure

10/10

Exceptional

22 Jul 2025

janelle

The Sandbourne Santa Monica is the only place I will stay when I visit LA. Its a great property & the staff takes great care of me!

Business_and_leisure Self

8/10

Excellent

20 Jul 2025

Veronica

This property was in a very convenient area, we could walk to the beach, the pier, and many shops/restaurants! The beach was a bit of a hike with 2 kids and beach chairs in tow, so take good sandals to walk across the hot sand! Everyone at the hotel was very nice and attentive!

Leisure Family

10/10

Exceptional

19 Jul 2025

Georgette

I loved this property. By itself, it's lovely -- beautiful spacious rooms, wonderful interiors, a great restaurant on site and

10/10

Exceptional

13 Jul 2025

Jose

After 18 years going to the property next door we decided to try this one. Glad we did

Leisure Family

10/10

Exceptional

13 Jul 2025

Jose

Excellent run hotel. After 18 years going to the property next door we decided to try this one. So glad we did

Leisure Family

10/10

Exceptional

13 Jul 2025

Brian

Loved our stay here. Thank you!

Leisure

10/10

Exceptional

12 Jul 2025

Benjamin

The front desk service is amazing! Beautiful hotel

8/10

Excellent

05 Jul 2025

Jocelyn Maria Diokno

Loved the decor and atmosphere at sandbourne. Beautiful boutique hotel with friendly staff.

10/10

Exceptional

04 Jul 2025

Matt

Great

Leisure Family

10/10

Exceptional

02 Jul 2025

Aisha

This property is amazing. Great staff very chill and clean. Beautiful esthetics. We will definitely come back

Leisure Partner

10/10

Exceptional

27 Jun 2025

Christian

clean hotel in nice environment. definitelly an option for business and leisure.

8/10

Excellent

22 Jun 2025

Eyal

Good location,very nice staff, pool was really nice and just a few steps from the beach .pillows were but smelly but everything else was perfect.

Leisure Family_with_children

10/10

Exceptional

17 Jun 2025

Anita

Beautiful hotel with amazing staff.

Business_and_leisure Family

10/10

Exceptional

17 Jun 2025

Nancy

The hotel remodel is nice. The outdoor space is beautiful.

Friends_and_family Family

10/10

Exceptional

17 Jun 2025

Matt

A wonderful hotel for families and business

The hotel, its amenities, and its location are perfect. What really sets the Sandbourne apart is the outstanding service from all the staff. I highly recommend the Sandbourne.

Friends_and_family Family

10/10

Exceptional

15 Jun 2025

Mia

The service was wonderful, and the property was beautiful.

Leisure Friends

10/10

Exceptional

13 Jun 2025

Mark P

👌