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Mainstay Suites Fitchburg - Madison
Madison - WI · United States
5421 Caddis Bend, 4View location
8.8/10Excellent1,000 Reviews
Cleanliness9.0/10 9.0
Service8.8/10 8.8
Comfort9.2/10 9.2
Condition8.8/10 8.8
Location10.0/10 10.0
Neighborhood9.0/10 9.0
Amenities8.6/10 8.6
See all ratings- Business hotels
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Mainstay Suites Fitchburg - Madison
The MainStay Suites Fitchburg - Madison offers convenient extended-stay accommodations in Wisconsin. Located near Route 18, our hotel provides easy access to the city, local restaurants, the Alliant Energy Center, and Camp Randall Stadium.
Enjoy amenities such as free WiFi, in-room kitchens, guest laundry services, a fitness center, a game lounge, and an indoor pool with a hot tub. Choose between a full buffet or grab-and-go breakfast. Weekly and monthly rates are available for longer stays in our apartment-style suites.
Pets are welcome with a $25 nightly fee, a $100 refundable deposit, and a weight limit of 40 pounds (one pet per room).
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With a stay at MainStay Suites Fitchburg - Madison in Madison, you'll be within a 10-minute drive of University of Wisconsin-Madison and Alliant Energy Center. This hotel is 4.5 mi (7.3 km) from Camp Randall Stadium and 12.9 mi (20.7 km) from East Towne Mall.
Make yourself at home in one of the 79 guestrooms, featuring kitchenettes with full-sized refrigerators/freezers and microwaves. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include safes and desks, as well as phones with free local calls.
Featured amenities include a business center, a 24-hour front desk, and laundry facilities. Planning an event in Madison? This hotel has 2400 square feet (223 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
anytime
Check-out until
11:00 AM
Minimum check-in age
18
Hotel policies
No rollaway/extra beds available
Professional property host/manager
Masks are compulsory at the property for guests without full COVID-19 vaccination
Pets allowed
Pet max weight (per pet) in kg is 18
Pet max weight (per pet) in lb is 40
Only dogs are allowed
Maximum number of pets per room 1
Service animals are allowed
Service animals are exempt from fees/restrictions
Pets cannot be left unattended
Cleaning and safety
Sanitization
Contactless check-out is available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)
Essential Travel
Essential workers only - NO
Important information
-
Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Breakage deposit: USD 100 per stay
We have included all charges provided to us by the property.
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You need to know
- Pool access available from 6:00 AM to 10:00 PM.
- Up to 2 children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
- Masks are required in public areas for unvaccinated guests.
- Contactless check-out is available.
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Special Instructions
Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. Quiet hours are enforced at the property from 11:00 PM to 5:00 AM. Information provided by the property may be translated using automated translation tools.
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Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards
- This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
- Masks are required at the property for guests without COVID-19 vaccination
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Minimal age
18
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Optional fees
- Pet fee: USD 25 per pet, per night
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
English
Spanish
Nearby attractions
University of Wisconsin-Madison Arboretum
4.1 km / 2.5 mi
Sunnyside Park
4.2 km / 2.6 mi
Lake Monona
5 km / 3.1 mi
Alliant Energy Center
5.6 km / 3.5 mi
Annie Stewart Memorial Fountain
5.6 km / 3.5 mi
Meriter Hospital
6.1 km / 3.8 mi
Ten Pin Alley
6.1 km / 3.8 mi
University of Wisconsin Geology Museum
6.7 km / 4.1 mi
Olin Park
6.9 km / 4.3 mi
University of Wisconsin-Madison
6.9 km / 4.3 mi
Vilas Park
7 km / 4.4 mi
Wisconsin Field House
7 km / 4.4 mi
State Street Shopping
7.1 km / 4.4 mi
Kohl Center
7.2 km / 4.5 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Year of construction: 2007
- Year of most recent renovation: 2022
- Total number of rooms: 79
- Number of floors (main building): 4
- Twin rooms: 38
- Double rooms: 27
- hotel
- Small pets allowed (under 5 kg)
- Wheelchair-accessible
- Car park
- 24-hour reception
- Check-in hour
Show 28 more facilities & services
- Check-out hour
- Late Check-outExtra charge
- Wi-fi
- Airport Shuttle
- Laundry serviceExtra charge
- LaunderetteExtra charge
- Multilingual staff
- Hotel safeExtra charge
- Lift access
- ShopExtra charge
- Gym
- Luggage room
- Clothes dryer
- BBQ facilities
- Grill/BBQ
- Bar
- Restaurant
- Conference room
- Meeting room: 1
- Business centre
- Indoor freshwater pool: 1
- Hot tub
- Breakfast
- Breakfast buffet
- Early Check-inExtra charge
- Non-smoking establishment
- Fitness
- GolfExtra charge
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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SUITE KING BED NON SMOKINGSUITE • KING BED NON SMOKINGSUI.KG-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMainstay Suites Fitchburg - Madison
SUITE KING BED NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG-NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE AccessibleDOUBLE • AccessibleDBL.H6
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMainstay Suites Fitchburg - Madison
DOUBLE Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE NON SMOKINGSUITE • NON SMOKINGSUI.NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMainstay Suites Fitchburg - Madison
SUITE NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: SUI.NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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SUITE INNER-KING SIZE BEDSUITE • INNER-KING SIZE BEDSUI.IN-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- INNER-KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMainstay Suites Fitchburg - Madison
SUITE INNER-KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- INNER-KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.IN-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING BED NON SMOKINGDOUBLE • KING BED NON SMOKINGDBL.KG-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMainstay Suites Fitchburg - Madison
DOUBLE KING BED NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO QUEEN BEDS NON SMOKINGDOUBLE • TWO QUEEN BEDS NON SMOKINGDBL.2Q-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMainstay Suites Fitchburg - Madison
DOUBLE TWO QUEEN BEDS NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2Q-NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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QUADRUPLE QUEEN BED NON SMOKINGQUADRUPLE • QUEEN BED NON SMOKINGQUA.NM-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- QUEEN BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMainstay Suites Fitchburg - Madison
QUADRUPLE QUEEN BED NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- QUEEN BED NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: QUA.NM-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE AccessibleSUITE • AccessibleSUI.H6
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMainstay Suites Fitchburg - Madison
SUITE Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: SUI.H6
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE TWO QUEEN BEDS NON SMOKINGSUITE • TWO QUEEN BEDS NON SMOKINGSUI.2Q-NM
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO QUEEN BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMainstay Suites Fitchburg - Madison
SUITE TWO QUEEN BEDS NON SMOKING
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO QUEEN BEDS NON SMOKING
Adult and child limits apply within the room's total guest limit.
Room code: SUI.2Q-NM
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Mainstay Suites Fitchburg - Madison
100
reviews shown
Alexei
They put us in room 203. It has a different, very noisy AC unit that constantly turns on/off and does not cool and dehumidify well. It is very moist there, huge amount of mold is growing on ceiling. We had a reservation next week at this hotel, canceled it and will never stay at this hotel again.
Michael
Loved this hotel!
TIMOTHY J
Very Clean.....and in a very nice and convenient location .
Dreana
Great stay for a quick trip. Clean & staff was helpful. They were also pet friendly which was a plus because we had our dog. We’ll stay again for sure.
Susan
Great location, good breakfast. Very quiet and clean.
Robert
Checking in - Easy
Breakfast - Delicious
Staff - Well-trained and personable
Room - Desk area worked well
Clean room and halls
Breakfast - Delicious
Staff - Well-trained and personable
Room - Desk area worked well
Clean room and halls
Stuart
Great value for what you will receive.
Anthony
The price was reasonable and the room was clean. Breakfast was fair.
Pam
The hotel was clean and quiet. Front desk staff were very nice and gave some restaurant ideas. The only thing we did not care for was the height of the beds. They were kind of difficult to get into because they were so high. That could be a problem for older adults or children.
Ronald
Our room was quite clean and refreshing when we got in. The staff was very helpful and available. The free breakfast had several options including 2 waffle irons, eggs, cereal, etc.
Amira
My interaction with the front desk staff was by far the worst customer service I've ever experienced. I have never dealt with a person as rude, disrespectful, unprofessional, and dismissive as the lady at the front desk. Her behavior and attitude completely overshadowed what was otherwise a great stay.
The room was comfortable and quiet with good amenities. Unfortunately, the check in experience was so unpleasant that it tainted my entire trip and was genuinely anxious about leaving my room because I didn't want to have another interaction with the front desk.
No guest, or person, should be treated the way she treated me and other guests. Hospitality starts with how guests are treated and this experience fell far short of basic courtesy. It's disappointing that the service at the front desk left a lasting negative impression. I have to visit this area frequently, but I will make sure I never go back to this hotel again.
The room was comfortable and quiet with good amenities. Unfortunately, the check in experience was so unpleasant that it tainted my entire trip and was genuinely anxious about leaving my room because I didn't want to have another interaction with the front desk.
No guest, or person, should be treated the way she treated me and other guests. Hospitality starts with how guests are treated and this experience fell far short of basic courtesy. It's disappointing that the service at the front desk left a lasting negative impression. I have to visit this area frequently, but I will make sure I never go back to this hotel again.
John
This was an unusually poor hotel. It started with the front desk staff that couldn't have been more unwelcoming. We aren't particular about having room service clean the room, but the desk said they would. They didn't. Different desk staff said they would after three nights. They didn't. Finally, after four nights they cleaned the room. On each of the previous nights, I would have to talk to the unwelcoming front desk and respectfully ask for fresh towels and more coffee. A hotel is a hotel, but this place stood out for dismal service and lousy staff.
Brycen
The room was a awful. A huge crack in the window just covered with tape. Water was coming out brown. The pillows are small throw pillows. There were no batteries in the remote. Luckily we did not spend much time in the hotel, but we will not be staying again.
Jeff
Was a great stay. Only issue was they were out of towels for use in the pool area.
Alan
very affordable for what you get
Patrick
Great room, clean and convenient area. Rental party downstairs got a little spread out to the lobby but staff was good to being it back to the room. Will definitely stay again
An
Nice, spacious, clean, quiet, and close to the bike trail.
Leah
Loved it!
Gregory
Blackout curtains had a few holes in them and the blankets were worn. Staff was helpful. Overall, decent stay for the price.
Terry
Checking in was good, not friendly but accurate and efficient. Room was clean but had a weird smell. The most bothersome was late night doors slamming, yelling, running in the halls and a verbal argument/fight on the floor above ours that took place at 2:30 am.
Robert
Parking lot And plenty of room, facility was clean on the inside and well-maintained room was clean and well maintained with clean sheets and towels.
I had to wait for a front desk staff no one around and when we went to the pool, there were no pool towels so we had to use room towels and breakfast. What can I say? It was free.
I had to wait for a front desk staff no one around and when we went to the pool, there were no pool towels so we had to use room towels and breakfast. What can I say? It was free.
Michelle
First the good of our stay, the hotel was in a perfect location for our 1 night stay. The room was nice and spacious and fairly clean. The not so good was our room had small pillows, not king size, more like throw pillows for a loveseat. The towels were thin and scratchy. The worst part however was our not so pleasant experience with the woman working the desk at check-in. She was extremely rude and abrasive. I gave her my reservation number which I booked through Expedia. She insisted I only booked one room, even after showing her the confirmation that I booked two rooms. She was huffing and puffing and being short with us. Then when we asked if we could get a room for the same price she replied no and it would be $40 more than the Expedia price. She finally agreed to call someone and they apparently told her she needed to page down further to see the second room. We barely got an apology for her error.
Angela
Nice, reasonably priced suites near Madison. The pool and hot tub were nice enough and the staff were friendly.
Winsor
Hotel itself was very clean. Hospitality was awesome. Ample parking and convenience to everything. I utilized the gym. That was nice. The continental breakfast was awesome as well. I will stay there again.
David
The breakfast was fresh and the parking was good.
Kent
The room included a kitchenette, which was nice. The room was clean, and a free breakfast was provided. There were dining options within walking distance, and it was easy to get to downtown Madison. Staff was helpful.
Debra
We love the location.
Joel
Clean and comfortable.
Ruth
Hotel was nice for the price. It could use updating. Breakfast was ok nothing fancy
Michael
The lady at the front desk was not friendly and acted put out by any questions.
Ann
The room was huge. Sheets were not dirty, but stained. Dust on the walls by the fan that blew the cold air from one room into the next. Bathroom cabinet had severe water damage on the base boards. Pillows were squares and not actual bed pillows.stains on the walls and carpets. My hubby and son said when they walked I. They were hit with a heavy scent of bakery (possibly hiding something)
Jenette
Decent room size with a stovetop and fridge. Shower head needs replacement as it barely worked and beds and pillows were very uncomfortable. So much so that we left early because one more night in that bed with those flour sack like pillows was intolerable.
Chunyan
Good and quiet location, bed is comfortable.
Susan
Clean room. Front desk staff not very friendly. Plenty of safe parking. Beds unusually high. Almost hard to climb into.
Jennifer
Nice clean good size room. Great price for room.
Meredith
Great value
Debra
The location was perfect for our stay. A well appointed room. Breakfst included was satisfying. With friendly staff, clean room and great location, we will return.
Amy
This is the second time we have stayed at this hotel and we will stay again. I'm very particular and this hotel is clean and well kept. The breakfast is standard, but good and well stocked. The only negative is that the pillows are half the size of a standard pillow. So, make sure to haul your own pillows along.
John
Clean
Joe
Unfortunately, I left on Saturday due to my sore hip. My only issue was that the hot water took a while to warm up. But, in any large building, it takes time for the heat to flow. Otherwise, it was a nice Hotel.
Melissa
Very clean & comfortable!
Rain
Everything was great
Ginger
Everything was good
Sonia Maria
None
Leonard
The place was just fine, no more, no less. A great place to rest for the night.
Tonya
Not many varieties for breakfast.
Pillows had a stale smell. Could have used a Lysol spray to them. I bring one along so I did use
Otherwise clean and well maintained hotel. Staff very pleasant
Pillows had a stale smell. Could have used a Lysol spray to them. I bring one along so I did use
Otherwise clean and well maintained hotel. Staff very pleasant
Brian
Nice room for the quick stay
Shawn
Stayed here a couple years ago and was very impressed. Just stayed here again and was not so impressed. Tried to take a shower and there was no hot water, called front desk and was told i had to let water run for 20 - 25 minutes for it to get warm. Well we did that and only had warm/hot water for 5 minutes. Then when the water was warm, the shower mad this high pitched noise, that I am surprised didn't we didn't get a noise complaint. Then I was trying to sleep and the refrigerator kicked on and it sounded like a machine in the room. Went down for breakfast one morning, and my son was dishing up some eggs, and there was a couple of hairs in them.
Mary
Very clean rooms, a nice hearty breakfast to fill everyone’s appetite. Friendly staff. Easy access. Highly recommend
Eliana
Awesome space
Kenneth
Everything was very good but the hot breakfast options could have been better.
Mary C
Room and halls and facilities clean, but shabby. Hole in the carpet. Peeling paint and finishes on furnishings. Lampshades cracked.
Waffles and coffee only redeeming elements of breakfast. Not worth the price point.
Waffles and coffee only redeeming elements of breakfast. Not worth the price point.
Hope
Rooms are big with tall ceilings. I loved the full size fridge and kitchen area. I also really liked that there was a table with chairs and a recliner. It was a wonderful place to stay for a couple nights, especially with a little one and dog. Breakfast was very good and the man who was setting it all up was so kind. Only thing that I had an issue with was it took a long time for the shower to warm up. I thought I was going to have to take a cold shower but it did end up getting a little warmer after 10 mins.
May and Pao
Clean room, comfortable bed, have full kitchen with utensils, warm and good breakfast. Staff are friendly
Kathleen
Staff was courteous. Beds were comfortable
Mike
Everything was 110%
Maria-Renee
At best Everything was adequate, nothing more. At worst things looked run down and not well maintained.
David
Was surprised by the pimp and working girls using the public bathrooms.
James
I STAYED IN THIS ROOM FOR 2 WEEKS AND NEVER RECEIVED SEWRVICE DESPITE ASKING. MY TOILET WAS CLOGGED AND I ASKED THE MAN AT THE FRONT COUNTER FOR A PLUNGER, WHICH HE SAID HE DIDNT HAVE BUT WOULD HAVE DELIVERED TO MY ROOM. IT NEVER ARRIVED. i ASKED HOUSEKEEPING FOR ONE THE NEXT DAY. tHERE IS AN AIR COMPRESSOR IN THE PARKING GARAGE THAT SUPPLIES THE SPLINKLER SYSYTEM WITH AIR THAT HAS A LEAK AND CAUSES THE COMPRESSER TO KICK IN FOR 8 SECONDS AND OFF FOR 110 SECONDS, 24/7 THATS ALL I COULD HEAR DAY AND NIGHT, EVEN WITH EARPLUGS. dESPITE ALL THIS IT WAS BEING GASLIT BY THE COUNTER PERSON THAT CHECKED ME IN AND THREATENED TO CANCEL MY 2 WEEK STAY IF I DID NOT PAY A DOG FEE FOR HAVING SECURED THE ROOM A DAY EARLY (THE 16TH) DESPITE INFORMING THEM I WAS NOT STAYING THERE BUT ONLY NEEDED TO SECURE THE ROOM A DAY EARLY TO PUT MY PERSONAL ITEMS IN WHILE I WAS MOVING. tHERE IS MORE BUT I LACK THE TIME AND ENERGY TO LIST NOW. tHE BUILDING HAS ISSUES AS OUTLINED BY MFD AND MORE AND i WILL NEVER STAY THERE AGAIN,
Laura K.
The hotel and room were clean but furniture is dated. The breakfast was below average. Staff were nice. Location is convenient.
Joe
Clean
Nancy
Great
soshana
Hotel was fine but several issues.
Cons: Not enough pillows or towels for a family of 3 staying in a king suite. Poor (weirdly small) pillows. No dressor in the king bedroom - so no where to put clothes!! Was very strange - how a dressor was missing so could only hang items but not fold or have anywhere for socks, etc. This was a major drawback - when staying nearly a week and nowhere to put folded items. No conditioner in shower - need to ask front desk - cannot get from maid service (which BTW is only every 3 days). WiFi did not work on cell phone. The key card stopped working at least 1-2 times each day over our nearly week stay!! Very annoying to have to go down repeatedly to front desk for new activated card. Pool was cold (confirmed by 3 separate guests) and jacuzzi ok but not really hot. Weekend rate is costly for this type of hotel.
Pros: Location good. Breakfast had nice variety. Room spacious and clean.
Cons: Not enough pillows or towels for a family of 3 staying in a king suite. Poor (weirdly small) pillows. No dressor in the king bedroom - so no where to put clothes!! Was very strange - how a dressor was missing so could only hang items but not fold or have anywhere for socks, etc. This was a major drawback - when staying nearly a week and nowhere to put folded items. No conditioner in shower - need to ask front desk - cannot get from maid service (which BTW is only every 3 days). WiFi did not work on cell phone. The key card stopped working at least 1-2 times each day over our nearly week stay!! Very annoying to have to go down repeatedly to front desk for new activated card. Pool was cold (confirmed by 3 separate guests) and jacuzzi ok but not really hot. Weekend rate is costly for this type of hotel.
Pros: Location good. Breakfast had nice variety. Room spacious and clean.
Sheri
The towels were dirty - 2 out of 3 of them had stains. The room smelled like smoke and air freshener. The coffee was not good. The shower screamed the whole time it was in use. Staff was great, though. Parking lot was not maneuverable several hours after winter storm.
Douglas
The proprietor and staff were exceptional.
Tony
A little worn buy decently kept. Staff was friendly and available. Breakfast was modest but good. Plenty of parking and the area arpund it has food and drink amenities. Theres a Dominos across the street for late night cravings.
Amy
There was no staff to check us in when we arrived. We tried ringing the bell multiple times, called number, no answer. Walked around hotel, knocking on doors, nothing. About to give up and go to another hotel, and then someone came out. Waited about 30 minutes
Ibrahim
Customer service was very disappointing. The hallways were heavily
Susan
The rooms are fairly large and have a full size fridge, dishwasher, etc. The room is stocked with supplies and the beds were comfortable, Could have used extra blankets but we did not ask. Parking is easy. The breakfast hours on the weekend are way too early for us, they close at 9:30a on a Sunday.
Scott
Clean rooms, extremely comfortable for work with the desk area. Great location, there is a bus stop right next to the hotel that took me right downtown. They are a dog friendly hotel. Typical hotel breakfast - coffee, juice, cereal, pastry, eggs, bacon/sausage, mini pankace machine.
Xao
We had a 2 night stay over the weekend, the conference room was booked for a party on our 2nd night. Our room was right above the conference room... this hotel is poorly insulated as we heard the music pounding and vibrating our room until the end of the party at midnight. We have girls that had to get up at 3am to get ready for their dance competition. This hotel is not equipped to hold parties in the evenings when their GUESTS are trying to wind down and sleep. The frond desk staff was rude about the whole thing too... i know partially because they had TONS of complaints including one from our neighbor that night... a homeland security officer. I was patient enough not to complain but when hotels usually have QUIET TIME hours after 10pm.... they should also be mindful of their guests. WILL NEVER STAY THERE AGAIN FOR THEY WAY WE WERE TREATED. DID NOT GET A REFUND OR ANY COMPENSATION FOR OUR INCONVENIENCE.
Xao
Here for a 2 night stay. Staff was rude the moment I checked in.. as if me checking in was an interruption. There was smell of weed in the lobby hallway up to the room. The room was however nice and clean. 2nd night here... there was a party in the conference room on the 1st floor right below our room.... they stated there wasnt a quiet time and the party was booked until midnight. Stated that if i left at 1030pm i wouldnt be charged although i already paid thru Expedia. Terrible answer
Cara
Clean room and nice breakfast!
Louis
comfortable experience
James
Room was spacious with a full kitchen and full-size fridge. Bed was comfortable, bathroom was clean, and we enjoyed our two-night stay. Plenty of dining options in the area and a fairly quick drive to UW. The pool and hot tub looked nice, but we didn't use these. The breakfast was average; did have eggs and waffles, so no real complaints. We would stay again when in the area.
Kristin
Room was fairly clean. Had to run the hot water for 10 minutes to get it warm for the initial shower of the day. Stayed 2 nights, was not told that room would not be serviced unless it was 3 day stay. Standard breakfast was okay. Staff was very indifferent, unfriendly, and overall not welcoming. Would never stay at this property again.
Jeremy
Very nice staff always was someone there and very helpful. Very easy parking for a dooley truck. Rooms were amazing sizes lots of room for having to be there for 10 days, I wish had cleaner everyday but i get it that hard to find staff but thankful that we were aloud to get more towels/sheets from the front desk whenever. We had an amazing stay and looking forward to booking here again next year!!
John
Ideal location with a grocery store and several dining options right across the street. Rooms are large, and the beds are very comfortable.
Timothy
Always ok to stay here.
The shower head is half functional. Needs replacing. The carpet is torn. Breakfast was always great and available a touch early! Much appreciated. Rooms were just ok on quietness. Could always hear the people above and the snoring next door. So not perfect but I’ll stay again scenario.
Carla
Friendly staff...everyone we encountered...check-in person to breakfast staff to check-out!
Ample safe parking
Ample safe parking
Robert
Comfortable rooms , clean , great staff , convenient location
Hope
Convenient to a good restaurant and grocery store.
Gerry
Everything was excele]nt
Karen
The lady working the night of check in wasn’t very friendly but everyone else was.
Lavinia
Nice and quiet. Friendly staff.
Verified traveler
Bed Bugs
Bed Bugs.
Lori
Reasonable
In the main it was a good stay with clean and adequate facilities. It is dog friendly & relatively quiet though we could hear the alarm in the room nextdoor as if it were ours. There are several restaurants and parks within walking distance and you can rent a bike and access the wonderful trail system. Negatives: gambling machines in lobby, spotty hot water, terrible coffee, meh breakfast, unwelcoming check-in person.
Verified traveler
Meh, OK, Not Great, and a Bit Overpriced
The room was fine, although not worth what we paid, in my opinion, and some electrical sockets didn't seem to work.
They sure didn't spend much of what we paid them on air conditioning for the hot common areas or for breakfast -- this place had the most modest (skimpy) breakfast buffet I have ever seen. For instance, one container of coffee -- no decaf -- and small cups, maybe so we wouldn't take too much? Some guy was wandering around the room talking loudly on his phone, and I found out he was their staff member in charge of breakfast when he started wandering to each table to tell us he was closing soon and we'd need to finish up soon. Speaking of staff, check-in was also the longest check-in I think I've ever had.
Altogether not a terribly place or stay, but not very professional and definitely overpriced.
They sure didn't spend much of what we paid them on air conditioning for the hot common areas or for breakfast -- this place had the most modest (skimpy) breakfast buffet I have ever seen. For instance, one container of coffee -- no decaf -- and small cups, maybe so we wouldn't take too much? Some guy was wandering around the room talking loudly on his phone, and I found out he was their staff member in charge of breakfast when he started wandering to each table to tell us he was closing soon and we'd need to finish up soon. Speaking of staff, check-in was also the longest check-in I think I've ever had.
Altogether not a terribly place or stay, but not very professional and definitely overpriced.
Noel
Disappointing
Drapery & shower curtain had holes. Very old, not a friendly or warm venue, disappointing stay. Will not return. This place really needs a renovation
Wendie
There wasn't anything we didnt like...everything was great!! The greatest bed & bedding are top of the list!! It is our new go to in madison. Its walking distant to Thirsty Goat restaurant & bar...fun kareoke late Saturday nights!
Viktoriia
I liked it very much. Clean, beautiful and smells good..
Angela
Would like to see Gluten free breakfast options
Mary
Front desk girl was RUDE
Liam
Good rooms, sub par breakfast, pricy
It was a nice enough place, roomy and comfortable beds, clean and plenty of free parking in a safe area. For the price though breakfast was pretty weak.
Carole
It was nice to have a mini kitchen, although I didn't stay there very long, it was nice to have a full size refrigerator.
The TV was very small, and had 25 dots on the screen, had to have it changed out. the replacement had 2 white dots on the screen. difficult to view the tv as it was.
The TV was very small, and had 25 dots on the screen, had to have it changed out. the replacement had 2 white dots on the screen. difficult to view the tv as it was.
Karen
Good stay
Verified traveler
Nice room
The beds were comfortable but very high. I was here for one night only, but the room does have a full sized fridge and small functional kitchen. The breakfast was fine but not great - waffle machines, scrambled eggs, sausage, cereal, bread, fruit and yogurt. Check in and out was efficient. It's a short drive to Madison, but there's also a bus stop across the street from the hotel.
Philip
This is the first time at a MainStay. We will definitely use it again. Fantastic facility with room for fixing and eating meals.
Shawn
Great stay!
constantin
This is a more extended stay suite than a hotel.
Rooms are a good size, and they come equipped with a stove, fridge, and dishwasher.
The hotel is clean, quiet, and in a good area, close to a Super Saver, and across the road from a bus station, making it easy to travel to downtown and the UW campus without a car.
The staff is not so friendly, they don't smile, and they look grumpy all the time.
Breakfast was not so good, and they clean the rooms after 3 days you staying in the hotel.
And for managers, if they see those comments, one of your employees was with slippers working on breakfast time, and in one day they mop the floor the front of the breakfast room during breakfast hours, this is not safe.
If you are on budget, it is a nice hotel to stay in
Rooms are a good size, and they come equipped with a stove, fridge, and dishwasher.
The hotel is clean, quiet, and in a good area, close to a Super Saver, and across the road from a bus station, making it easy to travel to downtown and the UW campus without a car.
The staff is not so friendly, they don't smile, and they look grumpy all the time.
Breakfast was not so good, and they clean the rooms after 3 days you staying in the hotel.
And for managers, if they see those comments, one of your employees was with slippers working on breakfast time, and in one day they mop the floor the front of the breakfast room during breakfast hours, this is not safe.
If you are on budget, it is a nice hotel to stay in
Location & surroundings
Mainstay Suites Fitchburg - Madison
5421 Caddis Bend, 4, Fitchburg, United States
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Mainstay Suites Fitchburg - Madison
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