Turquoise Pyramids Palace

6/10

Pleasant

28 Mar 2026

Ahmed

There was no hair dryer, no microwave or fridge the sheets are old if these items can be provided it will be excellent the staff was friendly

Friends

6/10

Pleasant

11 Oct 2025

Gamal

The original basic room was depressing, and I paid to upgrade with a little difference. TV did not work. The broken windows did not seal, allowing streetcar noise in, etc.
The worst part, they detain you until they check the room, and then they allow you to check out.

Business

8/10

Excellent

19 Aug 2025

Chris

The property is a gorgeous building with lovely decor, with plenty of green outdoor space and 2 swimming pools perfect for all ages.

The atmosphere is fantastic in all aspects, from the welcome all the way through to the staff and other customers.

The main desk staff are very helpful in dealing with all situations, and the other staff are so hard working. Management should feel proud to call them employees!

We only ate at the hotel once, this was only due to our sleep patterns being out from the open times... the food was tasty and decent value.

The kids play toys are aimed at closer to toddler aged children and would be amazing to see things for slightly older children e.g swings, seesaw etc.

The swimming pools are kept clean and a great place to go during the day/evening/night.

There is an onsite shop, pricing seems very fair.

The hotel also has connections to tours which they can help with. We already had ours booked so didnt make use of this.



My issues with the property are generally superficial in that some rooms could do with some finishing touches and some of the showering areas could have been built better (not the case in all rooms)... i personally wasnt a fan of having marble based flooring in the bathroom especially near the showers as it gets easily wet and very slippery.

Wifi could be a bit better (this is an egyptian connection issue rather than just as this hotel)
The same goes for regular power cuts...all of this is out of control of the hotel

Leisure Family

6/10

Pleasant

11 Jun 2025

Asad

Just spend the money and go to hyaat they are better then most but not much amenitues

10/10

Exceptional

24 May 2025

olga

Very nice hotel close to the mall and downtown Giza. Very clean with a nice pool. Stuff is very friendly and helpful.

Leisure Family

8/10

Excellent

22 Apr 2025

zafer

Hi we have arrived a bit early and have to wait a few hours to checkin. Even check in starts at 12 we couldn’t made. They gave us an other room for temporary. We could only one day stay. But generally like the room and poll. Could visit next time.

Leisure Family

4/10

Poor

05 Mar 2025

Tharwat

I think this place good enough to stay on it more than a few hours

Leisure

8/10

Excellent

28 Feb 2025

Murray

Excellent, clean, friendly staff, beautiful property. Outside property somewhat noisy next to busy road, an 8 km journey to Pyramids. Great place to stay, just book your room away from busy road.

Leisure Self

2/10

Poor

15 Feb 2025

Tharwat

Not good

2/10

Poor

15 Feb 2025

Tharwat

No good

Leisure

8/10

Excellent

02 Jan 2025

Zaher

gut danke

Leisure Family

2/10

Poor

29 Dec 2024

Mohamed

The hotel was very bad and the room was very bad. I changed the room 4 times., each room had a problem. The heater does not work once, and the room is cold and the bed is not comfortable. It is impossible to return to this hotel again and take responsibility, not only for the hotel but the company from which I booked.

Business_and_leisure Partner

10/10

Exceptional

22 Dec 2024

Lawrence

The staff were amazing! Spoke English very well and were very professional and helpful!
10/10 would recommend!

Leisure Friends

10/10

Exceptional

11 Nov 2024

Shaimaa

كل شيء كان جميل جدا والموظفين متعاونين واحببت الجلوس فالحديقة وعالمسبح

10/10

Exceptional

06 Nov 2024

Mohamed

The best in Giza

Business Partner

2/10

Poor

02 Nov 2024

Balal

Pool had broken tiles, beds were the worst I’ve ever experienced, mattresses really uncomfortable. I didn’t sleep comfortably 1 night being there. Asked to clean our rooms and they just tucked in the creased up bedsheets rather than change. I would strongly never recommend this hotel until they really up their game. I would rate this 1-2 star on current showing. There is definately a lot better hotels out there. Breakfast is extra. Blankets were all different colours and not nice clean white ones. Towels were tiny and looked like they have not been replaced in 10 years. I could not wait to get away.

Leisure Family

2/10

Poor

08 Oct 2024

Eslam

Clean issues
No wi fi
No internet service
No signal
No service at all

Leisure Family

4/10

Poor

24 Sep 2024

Eslam

Clean issue
No wi fi in all area

Leisure Family_with_children

2/10

Poor

29 Jul 2024

Khalil

The food was the worst I ever had paid $640 for it
The management was extremely rude and unprofessional
No small fridge for left over food to keep
Extremely noisy with traffics all day all night hard to sleep

8/10

Excellent

16 Jul 2024

Mohamad

Good place to spend some time

Leisure Self

10/10

Exceptional

24 Jun 2024

allia

Allia family

The hotel is beautifully designed. The rooms are of good size. Bottled water is supplied to all rooms. The hotel manager and reception were great and was very helpful. Thank you for the care you provided us throughout our stay.

Friends_and_family Family

10/10

Exceptional

24 Jun 2024

allia

Allia family

The hotel is beautifully designed. The rooms are of good size. Bottled water is supplied to all rooms. The hotel manager and receptionist Chahat and Omar all were great. Omar was very helpful. Thank you Omar for the care you provided us throughout our stay.

Friends_and_family Family

10/10

Exceptional

22 Jun 2024

allia

Allia family

The hotel is beautifully designed. The rooms are of good size. Bottled water is supplied to all rooms.
The hotel manager and receptionist Chahat and Omar all were great. Omar was very helpful. Thank you Omar for the care you provided us throughout our stay.

Friends_and_family Family

10/10

Exceptional

19 Jun 2024

Emily

This place is a wonderful place. It has a nice customer service and a beautiful environment. They also have entertainment events. The price is good. The food and coffee is wonderful 😋.

Leisure Family_with_children

10/10

Exceptional

18 Jun 2024

Nicholas

Perfect little place to be based out of while you do what you do. Be patient the food comes slow but its like that everywhere there.

10/10

Exceptional

17 Jun 2024

Yasmin

Very comfy. The staff was very helpful and cheerful. Flexible in changing the room

2/10

Poor

04 Jun 2024

MOROOF

Worst place to be

Business Self

8/10

Excellent

22 May 2024

Shabir

Stay at Turquoise Pyramids Palace

Place was amazing clean. The cleaning staff were cleaning the pool/seating/ children areas all day. Place looked pristine/ immaculate all the time. Shame their breakfast is set and there is no variety. Mattress's could have been a little more comfortable but this is down to preference. Staff were amazing. The hotel brochure states Kitchenette but not in the room. No tea facility either.

Partner

10/10

Exceptional

15 May 2024

Hassan

Stayed for 5 days with my son. He loved the pool and the kids area.

Business_and_leisure Family_with_children

6/10

Pleasant

06 May 2024

George

Beautiful property, walking distance to many chain testaurants. The rooms were spacious and lovely balcony. Service and amenities was where this hitel was lacking. Pool was closed due to algae when we were there. Went to the restaurant it took over an hour for our food and they were out of most of the menu items.
When we asked if the hotel could set up an airport transfer, they told us to call an Uber.

Leisure Family_with_children

10/10

Exceptional

26 Mar 2024

alan

Great hotel, give it a try.

From the moment we entered the hotel, we were made to feel special. The gardens are spotless and the staff are so helpful. The room was basic but what more do you want when you are there just to sleep.
Honestly this will be my go to hotel from now in Cairo.

Friends_and_family Friends

4/10

Poor

09 Mar 2024

Heiba

The villa had no lift.. but it's only 3 or so floors but you should consider this.. the rooms are spacious but we had an ant infestation in ours which came back with us in our suitcase.

The hotel doesnt provide toothbrush or shoes.. only used slippers from other hotels as per the logos .... breakfast is bought to your table but they had no toast or fateer or buffet or jam... but they served eggs your way and fool beans and cheese and salad..tea only as coffee is extra charge. We asked for a do not disturb sign but they would still knock on the door multiple times even after we told them not to...we ordered room service which was tasty but they overcharged on the bill so you have tp be careful... and double check. It might've been a genuine mistake but best to be safe. The ac heater was amazing and near silent. Would l book again..no as the breakfast was a let down and so was the used slippers

Business_and_leisure

10/10

Exceptional

17 Feb 2024

Khalid

Thank you for everything

10/10

Exceptional

26 Jan 2024

Steven

Really nice hotel for the price

Really nice hotel for the price. Friendly and welcoming staff, excellent Wi-Fi and within walking distance to a range of food outlets. Easy to pick up an Uber to get around. Would happily stay again.

Partner

10/10

Exceptional

01 Jan 2024

Jeremy

Super staf

Super staff, clean and very good breakfast. Noise from Road though nice garden and pool

Partner

8/10

Excellent

24 May 2026

Anna

Andra gången på detta hotell. En fantastisk plats som jag tänker besöka fler gånger.

Self

8/10

Excellent

03 Nov 2025

Bárbara

Our stay was very pleasant. We had a small issue with the shower, which was fixed immediately. The staff were extremely friendly and organized everything for us. Even the airport pickup went perfectly.

10/10

Exceptional

12 Sep 2025

Adel

Koko loma ole hyvää ja mukava

8/10

Excellent

03 May 2025

Verified traveler

Hôtel agréable - très bon rapport qualité-prix

J'ai eu un peu peur en consultant les avis laissés par certains voyageurs mais nous avons passé un super séjour. L'hôtel est super si on voyage avec des enfants et le personnel est vraiment à l'écoute et attentionné.
La piscine a été bien agréable. Effectivement, quelques réparations sont à prévoir et l'hôtel est un peu bruyant mais le rapport qualité prix est imbattable.
Gros bémol sur le restaurant, l'attente est très longue et les plats pas super. Et le petit-déjeuner n'est pas servi avant 8h30.

Friends_and_family Family

10/10

Exceptional

20 Apr 2025

André

Undisputed

This place is the best for the price in all of Cairo. Undisputed

Friends_and_family Family

4/10

Poor

20 Mar 2025

Nicolai Juul

dårligt hotel - skønt personale

der var ingen rengøring, poolen var beskidt, sengen var hård og Høj musik til kl 3 om natten. ci gik ud et par gange og bedte om at få skruet ned med meget kort efter skuede de op i gen. dog vil jeg sige personalet der var super flinke også til hjælp med ar bestille taxa til os :)

Partner

4/10

Poor

29 Jan 2025

Mohammed

Der personal war nicht gut genug für ein Hotel. Die haben kein Feingefühl für den Umgang mit den Gästen.

Leisure Partner

2/10

Poor

06 Jan 2025

Mahmoud

C’est l’hôtel le pire du monde il vous demande de payer en supplément c’est salle, il n’y a pas d’eau chaude tout fuit partout la literie est horrible fuyait

Leisure Family_with_children

10/10

Exceptional

03 Nov 2024

Salahaddin

En blandning av bra service och störande ljud

Enligt internationell praxis ska det vara tyst på hotellet efter kl. 24.00. Tyvärr var väggarna dåligt isolerade, vilket gjorde att man lätt blev väckt när gästerna kom tillbaka sent på natten och började duscha. Det var mycket störande buller som gjorde det svårt att sova.

Å andra sidan fick jag utmärkt service från både restaurangen och caféet, samt ett vänligt bemötande från den övriga personalen.

Business

2/10

Poor

01 Oct 2024

Muhanad

Ein absolutes Desaster – Finger weg

Ein absolutes Desaster – Finger weg

Von Anfang bis Ende war dieser Aufenthalt schlichtweg katastrophal. Zuerst habe ich ein *Deluxe-Chalet* gebucht, doch was ich erhalten habe, war ein winziges, erbärmliches Zimmer, kaum größer als 15 m², ohne Hof und ohne vernünftige Fenster – komplett das Gegenteil von den Bildern und der Beschreibung des Chalets, das ich eigentlich gebucht hatte. Als ich den Chef darauf ansprach und höflich um ein Upgrade bat, begegnete mir eine unfassbare Unfreundlichkeit. Er war weder hilfsbereit noch professionell – im Gegenteil, sein Verhalten war geradezu abstoßend.

Zweitens: Es gab absolut keinen Zimmerservice, obwohl ich mehrfach darum gebeten hatte. Keine Antwort, keine Reaktion. Es war, als würde man gegen eine Wand sprechen. (Fotos belegen das.)

Und dann der absolute Höhepunkt: Am zweiten Tag kamen wir spät ins Hotel zurück und fanden unsere Sachen in einer ekelhaften Brühe schwimmend vor. Das Bad war verstopft, das Wasser lief über. Als ich die Mitarbeiter darauf ansprach, war die Antwort geradezu lächerlich: „Ja, das passiert in letzter Zeit öfter.“ Unglaublich, dass so etwas toleriert wird!

Dies ist nur die Spitze des Eisbergs. Es gab noch zahlreiche weitere unerträgliche Vorkommnisse, aber um euch nicht zu sehr zu langweilen, lasse ich es hier. Schaut euch einfach die Bilder und Videos an, die ich aufgenommen habe – die sprechen Bände!

Partner

2/10

Poor

07 Sep 2024

Younus

Inte bra på allt

Business Self

6/10

Pleasant

30 Aug 2024

Leon

Naja geht

Leisure Family

4/10

Poor

14 Aug 2024

salim

Mediocre

Je vais commencer par l'arrivé une demi heure d'attente ensuite dirigé a la chambre qui est tres grande par contre mal agencer des qu'on entre salon sans télé chambre des enfants ensuite on accède chambre parent sans verrou et salle de bain avec baignoire et toilette catastrophique tout est casser le deuxième jour fuite toilettes coupure d'eau ensuite coupure d'électricité tout au long du séjour demande une autres chambre les deux jeune fille de la réception incapable de trouvais une solution a la fin elle nous on dit hotel complet se qui etait faux et pas du tout aimable deux jeune homme tres gentille on essayer de nous aider parce que pas d'armoires pour 5 personnes la piscine sans filtre avec du sable saleté apres plusieurs plainte il on changer l'eau de la piscine tout les deux trois jours nous avons rencontrer le directeur il crie sur le personnelle les insultes devant nous il nous dit bonjour mais quand on réclame il devient limite vulgaire les 3 jeune fille au bare et petit dej superbe tres gentille un gros plus pour ryme et noura tres agréable et au petit soin a oui attention pas de retard pour la sorti sinon le directeur viens vous sortir vos affaires

Friends_and_family Family

6/10

Pleasant

31 Jul 2024

Jan

Jättedåligt när man jämför med andra femstjärniga hoteller. Snåla med toapapper och tvål. Wifi på hotellet har inte en lång sträcka man måste typ sitta ute för att kunna använda hotellets nät.

Friends_and_family Family

2/10

Poor

14 Jul 2024

werner vande

Deluxe chalets waren ca 16 qm

Leisure Family