Name: Sapporo Hotel By Granbell
Address: 2-chome-2-2 Kita 6 Johigashi, Sapporo, JP

10/10

Exceptional

23 Jul 2026

Shirley

Great hotel!

8/10

Excellent

16 Jul 2026

Jacob Ching Kan

Great overall. The carpet in the hotel room was a bit dirty looking. Lots of stains and dusty in the bathroom. But onsen was great and clean. Staff was great and helpful.

Family

10/10

Exceptional

10 Jul 2026

Phong

We had an amazing stay at the Sheraton Grand Hiroshima and would definitely stay here again on our next visit to Hiroshima.

Everything was flawless from check-in to check-out. The room was spacious, spotless, and very comfortable. It had every amenity we could possibly need, including purified drinking water in the room. We also appreciated that they even provided a luggage scale, which was incredibly helpful before the next flight if anyone needs it.

The location is excellent—just a 3-minute walk from Hiroshima Station, making it easy to get around the city and beyond. The front desk staff were exceptionally friendly and were able to arrange luggage forwarding to our next hotel, which made our trip so much more convenient.

If you’re looking for a clean, comfortable, and well-located hotel with outstanding service, I highly recommend the Sheraton Grand Hiroshima. We couldn’t have asked for a better stay!

Family_with_children

8/10

Excellent

10 Jul 2026

IRENE

A bit too crowded

10/10

Exceptional

06 Jul 2026

steve

super clean and great area.
Very friendly staff.room was perfect

Self

10/10

Exceptional

05 Jul 2026

Omar

Hotel is so wonderful. Perfect location.

Friends_and_family Family

10/10

Exceptional

03 Jul 2026

jake

Just need more washers and dryers for the amount of people staying here.

Family_with_children

8/10

Excellent

02 Jul 2026

jay

This hotel is located few blocks east of Sapporo station, away from the main attractions. Surrounded by some of the rental car return facilities which is less fun area. Large guest rooms are some plus and their public bath are on the of the building with additional relaxing lounge. Unfortunately the evening hours during my visit were very crowded and I was not able to enjoy as much that I can able to do at other hotels. I had a small parking issue and stuck there 30min but finally resolved.

Family

10/10

Exceptional

29 Jun 2026

Breeann

We stayed from June 14 to June 19 2026. We had two corner room suites that were spacious with views. We enjoyed the large in room tubs to soak at night and the breakfast buffet had us ready to tackle Hokkaido each morning. Having a Family Mart in the lobby and a Lawsons around the corner was convenient.
Cons: The hotel was renovated just last year but the carpets in both rooms had noticeable stains. The hotel has only 3 washer/dryers and for a hotel its size it was a struggle to get a chance to use them. (We stalked the room television displaying its use/availability). It was also inconvenient that their front desk closed and that you had call from their landline to get a hold of someone during certain hours of the night/early morning.

Family

10/10

Exceptional

29 Jun 2026

Stacy

Great property close to the station. We loved the spacious room and comfortable soaking tub in the bathroom. Most importantly was the onsen on the 25th floor. So relaxing after a long day. Sure wish they would loosen the No Tattoo aspect as so many people have tattoos these days.

Partner

10/10

Exceptional

26 Jun 2026

Daniel

Bunk beds were nice touch. High ceilings made the room feel more spacious

Family

10/10

Exceptional

25 Jun 2026

Kevin

Nice location, not too far from shopping malls

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

Karen

Loved the bfast.

10/10

Exceptional

23 Jun 2026

Vivien

Very nice and clean. Brand new hotel.

Family

10/10

Exceptional

18 Jun 2026

LARVIN

Generally perfect

Family_with_children

6/10

Pleasant

17 Jun 2026

Donna

Good location, good breakfast buffet, good onsen. The floors in our rooms (all three) had carpets with stains that should have been cleaned or replaced especially since the hotel is relatively new. We mentioned this to the front desk but got no response to our concerns.

Friends

10/10

Exceptional

15 Jun 2026

Girish

Excellent place, centrally located with good access to Sapporo rail station, Tokyu store and few other attractions. Reasonable pricing and good breakfast service.

Family_with_children

6/10

Pleasant

14 Jun 2026

Imre

All in all pretty good. Some rooms are very small. Otsen and sauna are very nice. Gym is fair, but decent-beyond what most hotels have, some stacks and dumbbells in addition to cardio eq. Staff is a bit aloof but nice.

Family

10/10

Exceptional

13 Jun 2026

Jay

The breakfast buffet offered a variety of good food and the public bath on the 25 floor offered a nice view of the city.

Self

8/10

Excellent

13 Jun 2026

Luelle

A short walk from the sapporo station but with luggages could feel challenging. Hotel is nice and clean but feels overcrowded esp during breakfast. Onsen and lounge were great. Room is a little small for 2 adults 2 kids but still manageable for the price.

Family_with_children

6/10

Pleasant

11 Jun 2026

Mary

The hotel looks nice but it was about a 10 minutes walk from the Sapporo train station and further away from restaurants and shops.

I was disappointed with the cleanliness of my room. The bathroom smelled like sewage when I got into the room and I asked the staff to clean the bathroom, but the male staff that came to check the room looked like I was making it up so I didn't appreciate this. They did add an extra bathroom cleaning since they only cleaned the rooms once during my 4 night stay.

Even after the two cleanings, the bathroom still smelled bad and I found that there was a leak coming from the toilet during one of my last days. The hotel should pay closer attention to the cleanliness and this detail. Because of the smelly bathroom and the hotel not offering to switch my room during my entire stay, I would not stay at this hotel again.

However, one staff member was exceptional in providing high quality service despite the issues with the bathroom. I want to give praise to Ms. Tamara Mitsuki, she was very responsive and attentive to my issues.

Friends

8/10

Excellent

10 Jun 2026

Jeevanathan

A fantastic base for exploring Sapporo. The hotel is modern, stylish, and conveniently located within walking distance of many attractions and dining spots. The rooms are compact, could use a humidifier but thoughtfully designed, and the rooftop onsen offers a wonderful place to unwind after a day out. The staff were helpful as our child was ill and we needed to find medical services and they made calls to hospitals with English capabilities.

Family_with_children

8/10

Excellent

04 Jun 2026

Mark

This hotel was just OK. The staff really didn’t seem to care if I was there or not. The room was average and I think a little expensive. The best part of the stay was the breakfast.

Business

10/10

Exceptional

04 Jun 2026

John

Very comfortable and clean. Great location

Friends_and_family Family

8/10

Excellent

04 Jun 2026

Raman

Nice room

10/10

Exceptional

04 Jun 2026

Teresa My Ngoc

I really enjoyed stayed here. Very nice, clean and friendly staff.

Family_with_children

10/10

Exceptional

03 Jun 2026

Hung

Great amenities for onsen/spa and generous supply of towels, etc. With the exception of stained carpet floor in our bedroom, the room is very clean and the bathroom convenience is exceptionally modern and useful.

Family_with_children

6/10

Pleasant

30 May 2026

Quoc

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Here are a few ways to rephrase your review, depending on how detailed or direct you want to be.
Option 1: Balanced & Professional (Recommended)
While the hotel facilities are great and the location is excellent—just a short walk to Sapporo Station, supermarkets, and convenience stores—I cannot recommend staying here due to the poor customer service. The check-in staff were very unfriendly. In contrast, the dining staff were much more welcoming, especially the lovely lady checking the guest list at the restaurant entrance. As for the room, the queen room was quite spacious, but the carpet was old and looked dirty. Additionally, the price felt expensive, especially with an extra charge of ¥900 per person per night. Given the cold reception at the front desk, there are better accommodation choices in Sapporo.

Partner

10/10

Exceptional

29 May 2026

Daniel

Overall the property was very good. Clean, modern, helpful staff and great amenities. Breakfast buffet was good, although very busy most days. Location is great with easy access to Sapporo station and walking distance to most sites of interest.

Partner

2/10

Poor

28 May 2026

Christopher

Smelled awful

Family

10/10

Exceptional

27 May 2026

Jenny

conveniently located. Very helpful staff .

Family

10/10

Exceptional

25 May 2026

Richard

A wonderful , modern hotel within an easy walk of the train station. I was lucky enough to have a very high floor room with a great view. The room was exceptionally clean and well -equipped. I really enjoyed the onsen ( hot spring/ sauna etc) on floor 25! Delicious breakfast with a huge choice. On my second night the top floor bistro was closed for a private event and there was no opportunity to eat ( or just have a drink) in the hotel , but I found a restaurant downtown after a brisk walk…
However,
I’ll definitely be back!

Self

10/10

Exceptional

21 May 2026

SIAK SOON RICHARD

Room and onsen were good.

10/10

Exceptional

19 May 2026

daniela

The onsen on the top floor is the highlight of our stay

Partner

10/10

Exceptional

18 May 2026

Qiu Seng

Everything is good

Partner

10/10

Exceptional

17 May 2026

Carter

I liked the view from this place on the 25th floor. The staff were very nice. The building was well maintained.

Self

10/10

Exceptional

14 May 2026

Rosa

It was honestly one of my favorite hotel experiences. They really cared for us!

Partner

6/10

Pleasant

14 May 2026

Amanda

This was probably the noisiest hotel I’ve stayed in. The facilities were lovely, the onsen was great and the breakfast was good. But the walls were so thin, I had to move rooms and even then I was kept up all night by loud thumping. Also one side of the building faces an above ground train which you can hear every 5 minutes. I’m a really light sleeper so it made it difficult to get rest. They also charge a room change fee. Property was also far from the central parts of Sapporo (my own fault, I should have looked at a map, but it’s worth mentioning)
The staff was really kind and hard working and the convenience store in the building was great, the employees there were very great as well. But the noise issues were difficult to navigate

10/10

Exceptional

30 Apr 2026

Silvana

See the view, enjoy onsen and breakfast

Self

10/10

Exceptional

27 Apr 2026

Xue Ao

The hot spring is good, breakfast is good

Friends

4/10

Poor

26 Apr 2026

Shizuka

Horrible, first thing they asked was not welcome, but Japan government raised taxes and we need more money. Never will stay there again.

Self

6/10

Pleasant

22 Apr 2026

Lynda

Staff cannot find my room reservation even with my Hotels.com ID. Room type booked was different too!!!

Friends_and_family Family

10/10

Exceptional

19 Apr 2026

Ingrid

Room is very clean and facility as well.
Love the onsen.

Friends_and_family Family

8/10

Excellent

18 Apr 2026

TIONG SING

All very good. Breakfast just need to skip the rush hours time. If not u have to waiting

Partner

10/10

Exceptional

18 Apr 2026

Michelle

I needed some complex transport help, and Aki-San went above and beyond to help me.
The rooms were wonderfully quiet and dark to help with jet lag. Good bathrooms

Self

8/10

Excellent

18 Apr 2026

Tak Chun Thomas Irons

The room is clean with nice view. The public bath room is huge and awesome, but the sauna seems not work! The location just a little bit far from central area.

Friends

10/10

Exceptional

11 Apr 2026

Kyu Pil

You were not able to charge drinks to your room at the Onsen post lounge. Please ensure you bring payment with you.

Self

10/10

Exceptional

10 Apr 2026

Ke Chen

Excellent

Friends_and_family Family

10/10

Exceptional

06 Apr 2026

Michael

Really nice hotel!

10/10

Exceptional

29 Mar 2026

Lynne

Clean, spacious room,onsen had various baths and the breakfast buffet had many options and was delicious!

Friends_and_family Family

8/10

Excellent

28 Mar 2026

Douglas

A few blocks from the main train station, but very worthwhile & comfortable bed

Family

6/10

Pleasant

25 Mar 2026

Timothy

Convenient location and a really nice onsen. It gets very crowded, it has a very small gym, and only 3 combination washer/dryers for the entire building. The laundry can get really lined up as a regular sized load takes 2 hours to complete, and may not be fully dry.

The breakfast has a good selection, but the food is average buffet food. The noise really carries in the hotel as well, we could hear the people speaking clearly from the next room while we were trying to sleep.

Friends_and_family Family

8/10

Excellent

25 Mar 2026

David

My only complaint about the hotel was how rigid the staff were adhering to the check in rules. I arrived at 2:45pm and was told check in was at 3pm. Another guest arrived several minutes before 3 and was told the same. Subsequently at 3pm approximately 30 guests tried to checkin….

Self

10/10

Exceptional

20 Mar 2026

Cheng-Han

Great location, easy walking to station. Even in the snow! Great breakfast buffet with expansive selection. Highly recommended for families!

Family_with_children

6/10

Pleasant

11 Mar 2026

Terry

Staff not really friendly

Family_with_children

10/10

Exceptional

10 Mar 2026

Leo

Staff was helpful the breakfast buffet was a large affair. On site coin laundry Lounge is nice lobby is comfortable place to wait as well.

8/10

Excellent

05 Mar 2026

Chenny

Staffs was really helpful and friendly and room are so clean! Plenty of convenient store near by!

Especially on the 26th floor set up for traveller to relax! That Hughappy chairs are one of the kind,
Me and my friend just fell asleep after we sat down! Really relaxing

Friends

10/10

Exceptional

04 Mar 2026

Indigo

I just loved my time in Sapporo and this hotel was in the heart of everything. 10min walk to anything. A huge area for snow play. Great quality room and bar.

Leisure Partner

10/10

Exceptional

03 Mar 2026

Candy Wing Yi

Very clean and spacious room, the hotel breakfast was also great as well

Self

10/10

Exceptional

20 Feb 2026

Douglas

The room was clean and had a good view o Sapporo city

Partner

10/10

Exceptional

19 Feb 2026

Megan

Enjoyed the lounge on the 26th floor, the view, the white-out

10/10

Exceptional

19 Feb 2026

Anthony

Clean rooms, nice amenities. Breakfast was good and onsen was perfect place to relax after daily activities. Good location close to station as well.

Partner

10/10

Exceptional

14 Feb 2026

Sahabat Senja

Clean Room, Big Space & Great Breakfast
Near Family Mart, Lawson n Davinci Mart
Also Near Sapporo Station
Plus Big Onsen Bath

8/10

Excellent

13 Feb 2026

Maxwell

Room was great staff were excellent. Would be nice get assistance moving luggage to the room

Leisure Family

4/10

Poor

13 Feb 2026

karen

The customer experience is terrible. The lobby is congested and dirty. I stayed in the corner suite and the room is lacking of counter space for me to put my luggage and toiletries. The onsen is congested and no privacy as everyone is stepping on each other in the onsen.

Leisure Family

6/10

Pleasant

13 Feb 2026

Kok Pun

New hotel located very far away from Sapporo station and other attractions. They are not ready to manage larger guest capacity.

Leisure Family_with_children

8/10

Excellent

12 Feb 2026

Sandy

The cleanliness and amenities offered by the hotel was the highlight of our stay. We enjoyed the onsen and breakfast options.

Leisure Friends

10/10

Exceptional

10 Feb 2026

Michele

Great family stay during the Sapporo Snow Festival. Staff was friendly and very helpful with any requests. Great selection of complimentary teas and toiletries for guests located in the lobby area. Would definitely recommend!

8/10

Excellent

10 Feb 2026

Timothy

Clean room, beautiful hotel, close to trains. Definitely would stay again

Leisure Family

10/10

Exceptional

07 Feb 2026

Howard

It was great time at Ganbell hotel.

Leisure Friends

10/10

Exceptional

06 Feb 2026

Manuel

The room was wide and clean. The staff were very kind. The breakfast amazing. And finally the location very convenient.

Self

10/10

Exceptional

03 Feb 2026

sylvia

Rooms were new & spotless. Having the courtyard was bonus.

Leisure Family

10/10

Exceptional

31 Jan 2026

Alistair

Ultimate Relaxation, great location, and stunning views

Leisure Friends

10/10

Exceptional

29 Jan 2026

Rh

I booked a corner suite on a high floor, the view was nice, clean and spacious. There is plenty of areas to plug in charging receptacles. The front terrace of the hotel was well kept there was no snow despite heavy snowfall. Amenities were in the front desk which included a wide variety of teas, a 5 step facial cleaner, razor for shaving, and hair ties. Breakfast is buffet style with a wide variety of food options which I found to be the highlight of the hotel. Bathroom is very nice and spacious although one problem I ran in to was the water in the shower would run hot then turn luke warm and back to hot. Minor inconvenience. Maybe a bit of walk from the station in the snow. Overall a good option of hotel to stay in Sapporo.

Leisure Partner

10/10

Exceptional

26 Jan 2026

joyce

Clean and

10/10

Exceptional

25 Jan 2026

Michael

Beautiful Hotel. Very nice rooms, Amazing spa area and Onsens. An absolute pleasure.

10/10

Exceptional

24 Jan 2026

Alex

Yes and yes

Leisure

10/10

Exceptional

23 Jan 2026

Westley

Excellent room. The Onsen was incredible.

Leisure Family

10/10

Exceptional

23 Jan 2026

Eugene

Everything was perfect for a few night stay located near the station and just a few mins walk over

Leisure Family

10/10

Exceptional

23 Jan 2026

Cristiane

We had a very enjoyable experience at Sapporo Hotel by Granbell. The breakfast was incredible! The room was spacious, very clean. The lounge was very tranquil with a great view of the city!
I will definitely stay there again!

Leisure Family

10/10

Exceptional

22 Jan 2026

Verda

The place was clean I really appreciate the parking lot especially when it was snowing. This is my second time staying here. I like the location, it’s near the the JRstation and shopping area.

Leisure Family

10/10

Exceptional

20 Jan 2026

Iori

The bath was quite nice at 25th floor with nice view. 3 different temperature bath with sauna and steam room.
To enhance the steam room some aroma such as eucalyptus may be nice. (Just a suggestion)
Room was comfortable and clean. Everything was still new. But the location was a bit away from the shopping. If not snowing, it would be close from the station. But if it snows it is difficult to walk there with suitcases.

Leisure Friends

10/10

Exceptional

19 Jan 2026

Kristen Victoria Pang

Clean room, friendly staff, close to the station

Leisure Friends

10/10

Exceptional

15 Jan 2026

Ashley

The staff was extremely courteous, kind, and attentive. The room was spacious, well equipped, and the hotel amenities were wonderful, such as the hot springs, lounge, and coin laundry. A neat plus, is the Family Mart attached to the hotel, which was extremely convenient.

The only issue you could say was the closest train station was approximately 15 minutes away. However, if you dont mind walking a little more, the hotel amenities definitely make up for it. In additon, major attractions were within walking distance such as the Sapporo Beer Museum was only 15 minute away and Odori Park/Sapporo TV Tower were 20 minutes.

Partner

6/10

Pleasant

10 Jan 2026

Colleen

Very clean, however the lighting in the rooms was terrible, and blackout curtain didn’t fully shut out light.

Leisure Partner

10/10

Exceptional

08 Jan 2026

Shao Fung

Clean, modern rooms and a fantastic top floor onsen

Leisure Family_with_children

10/10

Exceptional

08 Jan 2026

Keishla

Clean room. Great staff, family mart downstairs which was great for last minute buys and didn’t want to go out in the cold. Accessible to move around in taxi or even walk.

Partner

10/10

Exceptional

07 Jan 2026

Nicole

Room is clean, not far from the JR station. Close the mall too.

Friends_and_family Family

10/10

Exceptional

06 Jan 2026

Li Chuan

The breakfast was excellent, even onsen say no tattoo, You can see someone with tattoo.

Leisure Family

6/10

Pleasant

05 Jan 2026

Aseel

The hotel itself was nice, but the staff at the desk didn't feel warm and inviting. I also found the trash and the undergarments of the previous guests under my bed—gross! The location was nice, and the buffet was good. The highlight of my stay was the cashier at the Family Mart below. That man never failed to make me smile with his bubbly personality!

Leisure Family

10/10

Exceptional

05 Jan 2026

Maksym

Great hotel, great spa with a view and their breakfast is beyond of this world for the variety and quality

Partner

8/10

Excellent

02 Jan 2026

Adam

Clean room, nice facilities. Lobby gets very crowded during check ins/check outs. Ground floor cafe never appeared to be open outside of breakfast. Family mart at ground floor and Lawsons very close by. Nice views from gym & wellness suite on top floor

Partner

6/10

Pleasant

31 Dec 2025

YILU

Nice and new hotel but the hotel is over crowded and under staffed. There was always long line to wait to speak with the front desk any time during the day. One day we were out of toilet paper and were asked to go to front desk to retrieve as they were short staffed to bring it to the room. While the onsen facility is nice, there were always a lot of people and some being loud and rowdy and not respecting the general onsen guidelines which makes the onsen experience less enjoyable.

There are only three wash machines and they were always occupied, day and night. Having the self laundry service was one of the key reasons we chose this hotel but we couldn’t use it for the three days we were there.

If you got breakfast as part of your room, be prepared to wait in line, sometimes long line to get breakfast.

The room is comfortable but we probably wouldn’t stay here again.

Leisure Family

8/10

Excellent

31 Dec 2025

Candy

The spa on the 25th floor, and the Spa lounge were what we enjoyed the most during our stay. We accessed the spa daily; it was clean and spacious.

10/10

Exceptional

30 Dec 2025

Vinh

Great Staff, convenience location, walkable to station and other attraction. Great onsen and lounge.

Leisure Family_with_children

6/10

Pleasant

28 Dec 2025

Edward

We changed the room we have been

6/10

Pleasant

26 Dec 2025

Leonard

Everything from the hotel was great!

Staff aided me in all requests including changing the shower curtain when I told them there was a smell coming from it.

Hotel is super crowded and the only bad points were from the guests.

Leisure

8/10

Excellent

25 Dec 2025

Andy

Although the room had bunk beds for 4, it was really difficult to manoeuvre around with the 4 of us. Tiny space and rather poorly lit. No closet. Although it is supposedly 7 mins walk from Sapporo station, lugging around luggage in ice seemed like a mile long journey. Otherwise modern facilities.

Leisure Family

10/10

Exceptional

24 Dec 2025

Gin

Room is clean, with spacious onsen on 25th floor, same as the laundry. Friendly front desk who assisted their best in everything.

Friends_and_family Family

6/10

Pleasant

23 Dec 2025

Brooke

The room was small, cleaning was not thorough, staff did not go above and beyond help. Onsen + spa = great. I would not stay here again.