Grand Ons Hotel

Turkey , Istanbul
ISTANBUL, Mesih Pasa Mh. Azimkar Sokak, Laleli, 32
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45 reviews shown

10/10

Exceptional

03 Dec 2024

Royal

Good stay

It was a good stay. The staff were friendly and the proximity to the city centre was a nice touch.

2/10

Poor

30 Oct 2021

Zahra

I booked two triple rooms for 6 adults and when I got to the hotel. They only reserved

2/10

Poor

12 Jun 2019

Verified traveler

Unprofessional management to handle my dislike of the room as it was uncomfortable small. Then I asked to upgrade to large bed and hotel asked for 50% extra that was much high from around hotel rates. Couldn’t continue staying in small room and requested hotel to cancel booking and refund the money. Reception agreed to receive cash 37euro for one night stay and didn’t provide any receipt claiming that I should ask Expedia to send refund form. I moved out to near hotel and everyday visited reception to ask for refund but agency Expedia replied that was trying to communicate to provider and it was for 5 days till last day of my stay in Istanbul the Hotel Ons replied that No Refund policy on cancelled booking. And Expedia asked to provide room after 6 days ! So I was charged for initial 7 days booking by Expedia plus one night cash by hotel and because I didn’t like the room No Refund. It’s cheaters attitude, my advice to opt for another hotel

Leisure Self

4/10

Poor

12 Sep 2018

Verified traveler

We emailed the hotel a few days before our arrival to warn them we would be arriving at about 10 pm. We recieved a reply stating that was fine; our room would be kept until midnight.
On arrival at 10 pm we were informed that there was no room for us that night. We could have a room the following night but, in the meantime, we would have to spend the first night at a different hotel. After some waiting around, we were taken there by a porter. The room was tiny, triangular space; very basic - not even a chair to sit on. The breakfast was of poor quality. We were then kept waiting for a porter to come from the other hotel to walk us and our 2 small cases to the original hotel - a whole hour wasted! There we were finally allocated a room for the rest of our stay. Considering that we had booked AND paid for our holiday several months previously, I cannot understand why we had no room available for the first night but, also, why we were told that, if we arrived after midnight, our room would not have been kept - it had already been paid for!
We will not be returning to that hotel and, indeed will think twice how we make our bookings in the future.
Not a good start to our holiday. The rest was OK.

4/10

Poor

01 Mar 2018

ibrahim

Unfriendly stuff. Bad internet connection. The cleaning stuff they came at 10:30 and ask us to check out in fact our check out was at noon. Not recommended.

6/10

Pleasant

03 Nov 2017

Amjad

It was good until my wallet was stolen.

Family

4/10

Poor

06 Apr 2017

Verified traveler

The hotel's location is far from the tourist center. The hotel's service is very poor. There is no hot water all the time in the shower. The food is the same

Partner

4/10

Poor

22 Aug 2014

horrified123

Cloudy, useable pool

We moved from an excellent apartment without a pool to this hotel purely to experience some rooftop relaxation. Not worth dragging our suitcases for! Fantastic warm welcome and although early we were allowed straight to our room. Rooms very shabby uneven floor. Bed confortable and clean. Air con seemed dirty so switched it off. The pool was cloudy. Entrance door broken too. Decided to not bother at all with afternoon R&R as far too dangerous looking...even the seating was tired looking. Breakfast was beyond disappointing. Tea and coffee foul let alone the juice! All rather a shame. Would not recommend.

Partner

8/10

Excellent

05 Apr 2014

Sici

Great value for money

This is my second time staying here. Great value for money. Walking distance to Grand Bazaar. Blue Mosque and Haghia Sofia. Basilica Cistern and tramway. Maccas with coffee shop also not far. Nice area.

4/10

Poor

28 May 2013

Frankiep50

Great Value

We had booked a single room with a double bed. When we arrived to our room it was 2 twin beds pushed together. We asked to have the double bed as requested but were told that we would have to wait until the following day. I asked the girl at the front desk for a price adjustment, but she said she could do nothing about it. They switched our room the following day and it was much better, One of the male front desk clerks( grayish hair mid to late 40's) was very helpful to us by booking our ferry boat trip to Istanbul. The other (black hair late 30's) was indifferent and our requests were an inconvenience.

Partner

8/10

Excellent

01 Mar 2013

euro lover

Great value!

Good location and convenient. There is a porter service. Breakfast has lots of kinds and was delicious.
Near the hotel, there is a supermarket called \"my Gross\"(Mesihpasa Caddesi No: 3 Laleli Istanbul) . We can get food and drinks.

8/10

Excellent

24 Nov 2012

George Fenianos

Great Location

Hotel room is clean and good ,I found the staff to be very helpful and friendly , Location is great , In the center of shopping area , Excellent price

Partner

6/10

Pleasant

07 Jun 2012

Gianni

budget hotel -everything cheap-not only the prices

budget hotel, good for him who is missing for work all day and only returns to sleep. The most well of the hotel is the breakfast area with a perfect view. A little more attention in the rooms, it would not cost to the owners ...

8/10

Excellent

09 Sep 2010

Anonymous

Average hotel with very small

Average hotel with very small rooms and very noisy ac. No room for toiletries etc in bathroom but very clean and close to famous attractions e.g. Grand Bazaar, Blue Mosque etc. The swimming pool (although very small) can be very refreshing after a warm day. The hotel has coin operate internet but it takes a little effort to get used to the keyboard. The hotels offers breakfast which is ok.

8/10

Excellent

19 Aug 2010

Pauline

Central and reasonable but the

Central and reasonable but the Air Conditioning was pathetic

8/10

Excellent

19 Dec 2009

Anonymous

The breakfast is bad but everything

The breakfast is bad but everything rest is OK.

8/10

Excellent

07 Dec 2009

Kevin

Basic - but decent location and

Basic - but decent location and friendly staff.

8/10

Excellent

07 Dec 2009

Kevin

You do get what you pay for with

You do get what you pay for with the Grand Ons. A favourite of Eastern European and Russian tourists, the breakfast spread was \"interesting\" for us Australians. Live and learn. :)

Basic hotel - good price and good location near the Grand Bazaar.

8/10

Excellent

02 Dec 2009

Raymond

I think that I am quite pleased

I think that I am quite pleased with the facilities and the service of the hotel. I love the breakfast selection better than most hotels of this kind in Istanbul. The only hiccup is finding the hotel. Although it is located near the tram stations and the tourist areas, finding it for the first time would be difficult as not too many taxi drivers know where it is exactly.

8/10

Excellent

09 Nov 2009

WILLIAM

Hi [Website],\n\nThe hotel was

Hi [Website],

The hotel was in a good location but took the taxi driver 20 minutes to find once reaching the area. Its within walking distance to all tourist hot spots & restaurants. Buffet breakfast very good. The rooms are very basic representing the price. Hotel reception leaves a lot to be desired. Taxi best transport from airport to hotel costing around 30 to 34 TL (AUD $24.00)

8/10

Excellent

27 Aug 2009

andrew

What looked like a crummy hotel

What looked like a crummy hotel (dated decor, indifferent reception staff) turned out to be fine. The room was big enough and quiet and the cleaning service was excellent. The air conditioning, while a bit noisy, was effective. Hotel has safe deposit facitilites which is useful because, although the area seems safe enough, it is very busy with clothes shops and their Slavic customers. Breakfast was indifferent - shame there was no fresh fruit besides water melon but the cheese/honey/jam selection was fine. It's a 12 minutes walk from Aksaray metro (direct from the airport), about five minutes from the 38 tram to all points of the old city, Eminiou and Kabatas and has a few okay restaurants at the end of the road.

8/10

Excellent

02 Jul 2009

Anonymous

Location excellent, easy access

Location excellent, easy access to taksim by train, near sultan ahmet and beyazid. hotel has pool which is nice of the price for room. resturant a bit expensive but near many good resturants. stayed 2 nights, night first time around room was ok, though window had no views. at least clean. 2nd time around room was not so nice, toilet was also not completely clean. they gave us another room which was better. for the price its worth it. would stay there again for sure. bath room and room refurbished.

6/10

Pleasant

14 Jun 2009

Zhe

if you are travelling to istanbul,

if you are travelling to istanbul, this hotel is not for you. the location is really difficult to find, and you can't get too much information from the staff.
the breakfast staff are really nice, and you have breakfast on 8th floor where there is a great seaview. that's it.

8/10

Excellent

19 Apr 2009

Anonymous

Receptionists are not very friendly

Receptionists are not very friendly and have difficulties in comprehending English. Apart from these, it is still a recommended lodge given its relatively cheap rate and good location.

4/10

Poor

25 May 2023

Ljumri

Sehr unfreundliches personal
Die zimmer mehr als renovations bedürftig

Leisure Family

10/10

Exceptional

23 Nov 2021

svetlana

Чистые номера , приветливый персонал , удобное расположение , отличная цена ! Спасибо

Partner

4/10

Poor

14 Feb 2019

Loulou

Ce que j’ai apprécier c’est la gentillesse et le service du personnel de l’hotel Mais en dehors de sa je ne reviendrai pas à cette hôtel le lit pas confortable et douche boucher vraiment médiocre

Leisure Family

4/10

Poor

03 Jul 2018

Verified traveler

Chambre 613 trop de bruit avec le moteur du climatiseur
Même en fermant la fenêtre
2 nuit je tre mal dormi
Est quand je demande de changer la chambre il a dit que c’est plein !!!!!

4/10

Poor

17 May 2018

marie

Décevant

Ce n’est pas la première fois que je séjourne au grand ons mais je suis extrêmement déçue , l’eau de toilette qui coulait sans cesse , frigo dans la chambre est éteint , la femme de la chambre ne répond pas quand on lui bonjour

10/10

Exceptional

03 Feb 2018

SKURAT

Все устраивает, но курят в номерах и рядом слышен запах, в целом отель на 4+, wi-fi плохой.

8/10

Excellent

26 Jul 2017

Recep

İstanbul laleli kısa süreli tatil

Öncelikle merhaba..grand ons otel lalelide kalmak güzeldi...belki herşey mükemmel değil ama bu ayarda bir otel için herşey güzeldi..grand ons otel çalışanlarına teşekkürler..büyük teşekkür bence..Hotels.com ekibine..teşekkürler

Partner

10/10

Exceptional

23 May 2014

Лоло

Добрый и отзывчивый персонал!!!

Проживала с подругой с 19 по 22 мая 2014г. Заселилась за 30секунд !!! Такое впечатление ,что нас ожидали ( было приятно) !!! Вместо 2х местного заселили в 3 местный!!!!! В номере все работало!! Завтрак обычный постоянно пополнялся, зато какой ВИД!!!! Терраса с видом на море! Открытая и закрытая! Плюс бонусом есть небольшой бассей и шезлонги!!! Отель удачно расположен! В центре ЛАЛЕЛИ!! Обязательно вернусь еще!!!

8/10

Excellent

18 May 2014

veve

tres bien situe

petit dejeuner un peu juste aucun fruits pain de la veille et aucune petite ceuillere a 7 h

Family

8/10

Excellent

10 Feb 2014

Münire Güner

Gute Lage für Stadt reisen.

Gute Lage man kann mit Metro Bus überall hin fahren, ohne Probleme.

10/10

Exceptional

01 Oct 2013

lwildlove

accommodation

Basic hotel with good all round services and accommodation. Fairly quiet for Istanbul.
Staff courteous, helpful and efficient.
Excellent breakfast.
Well positioned for transport links and tourism in Istanbul. Buy an Istanbul Travel Card (at Eminonu bus station). Akbil no longer available. Reduces travel problems.
The city is always packed with people so be patient and enjoy the crowds and atmosphere. Don't be intimidated!

Partner

8/10

Excellent

12 Sep 2012

Jasmine James

Good hotel

This hotel is in the business center. It is in a quiet part of the city so perfect for light sleepers. It is near the tram line so easy to get about. Two tram stops for the Grand Bazaar and three from the Blue Mosque. The rooms were clean and comfortable. the breakfast was not very nice but this is typical of Istanbul. The only difficulty is in finding this hotel - we needed some help from a local.

Family

6/10

Pleasant

11 Aug 2012

didi

ventilation chambre

chambre manquant de ventilation et donc avec odeur d'humidite malgres la climatisation
chambre avec 2 lits alors que la reservation avait été faite pour un grand lit

Family

6/10

Pleasant

06 Dec 2010

Anonymous

Double-Room much too small for

Double-Room much too small for 2 people; cupboard much too small; there was almost no space for moving without colliding with my wife;
bathroom not really clean; a lot of things damaged or in no good condition; after showering the floor in the bathroom was completely wet because the bottom of the shower lost water; quality of breakfast (buffet) was not good; receptionist was very unfriendly; the only positive thing was the location (close to the Grand Bazar, Blue Moshee and Hagia Sophia) and the price; honestly I would pay a little bit more to get a cleaner, bigger and more friendly hotel.

8/10

Excellent

22 Jun 2010

khaled

je viens de sejourner 3 nuits

je viens de sejourner 3 nuits dans cet hotel bien situe 5 mn du tramay et bon quartier pour le dejeuner c'est ok sinon le personnel surtout la recption mauvais et pas souriant du tout ils font la tete salutations.

8/10

Excellent

05 Feb 2010

Liudmila

Pendant mon dernier séjour a l'hôtel

Pendant mon dernier séjour a l'hôtel Ons il y avais des travaux dans les étages, et c'est très bruant. Il faisait froid dans la chambre la télévision en panne, le service très mauvais, mais l'emplacement très bien

10/10

Exceptional

01 Oct 2009

Anonymous

El personal de recepción no es

El personal de recepción no es muy amable... bastante seco.
En cuanto a instalaciones está bastante bien, la habitación y el hotel en general están limpios y cuidados.
La localización es buena, puesto que está a 5 minutos andando de la estación de tranvía de Aksaray y a unos 7 de Laleli.
El precio es bueno.

6/10

Pleasant

27 Aug 2009

jesus

habitacion con ventana a un patio

habitacion con ventana a un patio interior sin luz, no es lo que en foto se me ofrecia. limpieza y estructuras pesimas

8/10

Excellent

27 Jul 2009

Christian

Le service du personnel est un

Le service du personnel est un peu froid, mais cela doit être le cas de nombres d'hôtels à touristes.... L'emplacement est par contre trés agréable, pas loin des rives du bosphore et de ses restaurants de poisson et un peu en retrait de la cohue de Sultanahmed et Aya Sofia. Idéal pour découvrir Istanbul.

8/10

Excellent

28 Jun 2009

ANTONIO

Está situado en un barrio degradado

Está situado en un barrio degradado de la ciudad, que impone respeto al llegar. De hecho, la calle del hotel carece de alumbrado público, solo iluminado por las luces de los comercios.

Las habitaciones son muy calurosas. Hay aire acondicionado, pero el nuestro goteaba sobre la cama.

El desayuno es muy pobre y el personal muy seco, a veces ni siquiera saludan. Nos sentimos atraidos por el precio y nos salió mal la jugada. Seguro que hay hoteles mucho mejores en Estambul.

10/10

Exceptional

14 May 2009

Christophe

Hotel simple pour lequel il ne

Hotel simple pour lequel il ne manque rien, le petit déjeuner est pris avec une vue panoramique formidable sur la mer de Marmara, l'emplacement est ideal puisque proche de la ligne de tramway et de train permettant l'accès aux points clés d'Istanbul et à l'aéroport,

Je suis partis avec mes trois enfants, nous avons pu disposer de 2 chambres voisines, propreté et confort très bon
Excellent rapport qualité prix