Name: SureStay by BW San Francisco Marina District
Address: 1940 Lombard Street, San Francisco, 94123, US

10/10

Exceptional

20 Jul 2026

Manju

It was excellent

4/10

Poor

20 Jul 2026

Yoshihiko

The parking lot is small and can only accommodate a few cars.For breakfast, there isn't even any toast.

Friends_and_family Family

6/10

Pleasant

17 Jul 2026

Don

Good location, very limited parking on site, and a below average continental breakfast.

Family

2/10

Poor

16 Jul 2026

ma. del rocio

Very rude hosts and very misleading pictures and parking Wich is not included, when I asked for a refund they denied it even though they were at fault never stay here!!!!!!

Family

8/10

Excellent

16 Jul 2026

yunzhen

Everything’s good

2/10

Poor

16 Jul 2026

Elizabeth

This place was horrible and absolutely no parking.

Family_with_children

4/10

Poor

06 Jul 2026

Yoav

Overall, this hotel was below average. The bed frames were very loud and squeaked whenever we moved, which made it difficult to get a good night's sleep. The shower also had cracked tiles, making the bathroom feel poorly maintained. Unfortunately, the room didn't meet our expectations.

Friends

4/10

Poor

05 Jul 2026

Amanda

Room not as pictured. Was given a supply closet made into a room.

10/10

Exceptional

05 Jul 2026

Mirella

Friendly and helpful staff. Clean room and our cleaning lady Carmen took care of the room, while gone for the day, she cleaned it up without us asking for service. It was a 45-60 minute walk from hotel to pier 39, we had to stop to take a few breaks😥. Also there is a variety of places to visit from the hotel. We did alot of walking exploring san francisco 😀

Partner

10/10

Exceptional

05 Jul 2026

Gary

Excellent customer care

2/10

Poor

04 Jul 2026

Jesus

Not good service

Partner

10/10

Exceptional

02 Jul 2026

Rhea

The room is clean and has a an accommodating staff.

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

Samantha

The rooms were clean, the breakfast was good and Staff was friendly. Also, a great location. A lot of restaurants to choose from and I if you have kids there’s a park down the street. My family and I would stay here again.

Friends_and_family Family

8/10

Excellent

30 Jun 2026

Scott

Too noisy after midnight. Had a hard time sleeping

Family_with_children

8/10

Excellent

29 Jun 2026

Jocelin

You are greeted at the lobby by friendly, helpful staff. The room was clean and the beds are comfortable. I wish I could have given 5 stars, but unfortunately, there were a few things that need improvement/attention.

We booked the suite because it said it had a fireplace, fridge and microwave. Unfortunately, there wasn't a microwave and the fireplace did not work. The front desk staff tried to help, but didn't know how to work it and after looking for a spare microwave, they couldn't find one. The bathroom door did not close properly and the shower door kept opening. These are little things management can improve to make it a five star hotel. Again, the staff and service was great, the rooms are clean and comfortable, and the breakfast options are great!

Family_with_children

6/10

Pleasant

22 Jun 2026

Lyndsey

The hotel was hard to find and had very limited parking. But the room was clean.

Partner

6/10

Pleasant

19 Jun 2026

Maria Luisa

It is very close to all the best restaurants in the marina district. However, the property is old and very run down. It has been remodeled but many things are rusty or broken. The room was clean and the cleaning staff was great. The front desk staff was very hit and miss.

Friends_and_family Family

10/10

Exceptional

16 Jun 2026

David

Great location

10/10

Exceptional

12 Jun 2026

Kurt

The staff were terrific. The beds were very comfortable. Parking was challenging and they helped us to get a spot in their small garage.
The breakfast was a pass.

10/10

Exceptional

10 Jun 2026

Akhtar

Clean room & staff

Partner

2/10

Poor

06 Jun 2026

Melissa

The room smells like urine when we got in. The toilet flash is loose.

Family

10/10

Exceptional

01 Jun 2026

Ravishankar

Good place to start with the family

Family_with_children

10/10

Exceptional

30 May 2026

YULHAN

Nice, clean an affordable place

Partner

10/10

Exceptional

27 May 2026

Tristen

Clean Room, Good stay. would stay again. no complaints! For the price it's a good spot! 10/10 will use when needed

8/10

Excellent

24 May 2026

Kenneth

Great location. Some wear is normal but this has been neglected. Beware the design of the hotel makes for a lot of noise. The rooms all open to a tiled hall, every sound echoes from both floors. Staff was great, breakfast was adequate. The neighborhood is outstanding. Great nightlife, shops restaurants!

Partner

8/10

Excellent

24 May 2026

Aram

traveled with my partner, rooms are much smaller than in the pictures, but it’s clean and comfortable if you want to walk around and see the city, breakfast is not good there’s only cereal,waffle and cheap snacks so we never ate there

Partner

10/10

Exceptional

21 May 2026

Alejandro

The Best: location!
The Bad: hotel is small and old and most of the fribt desk staff doesnt speak spsnish

Friends_and_family Family

8/10

Excellent

17 May 2026

Fredy

There is no security door to enter the Hotel, the stair case is very noisy,

8/10

Excellent

17 May 2026

Marcus

The location is great, a lot of things in walking distance. The parking wasn’t the best and not many spots or not spots at all.

Self

2/10

Poor

15 May 2026

PATRICIA

Room was not clean and need lots of repairs, staff not friendly, breakfast was okay just the basics but the area was not kept clean, parking is available but only has like 8 parking spaces that are very small.

Family

6/10

Pleasant

14 May 2026

Leslie

We went here for a family trip… I chose this location because it’s good reviews and reasonable price however after visiting I would not book again. The parking is limited and on a first come first serve basis, which is not ideal at all as there is not much street parking. The room had a broken lock, missing fire alarm, and broken off the wall soap dispenser. The stairs up to our room had sticky material that wasn’t able to be cleaned off as i saw housekeeping daily yet the sticky material was there daily. The shower was clean however still felt dirty as it had dirt brown residue all over so we did not feel comfortable with the shower. The floor in the room was clean however same it looked to be dirty. Possibly it could just need renovations as it might be clean just very outdated and wear and tear felt dirty.

Family_with_children

10/10

Exceptional

12 May 2026

Hector

Helpful staff

Family

4/10

Poor

10 May 2026

Valerie

My room was spacious and clean. The bed was very comfortable. The location is excellent for being in the heart of the Marina District. I requested assistance with adjusting the temperature in my room and never received a response. I had a horrible experience with one of the front desk staff members. The breakfast area was very minimal and low quality items available, including poor coffee. I would never stay at this property again, nor would I recommend it to others.

Self

8/10

Excellent

07 May 2026

Karla Itzel Hernandez

My stay at SureStay by Best Western in San Francisco was overall a good experience. The only downside was the parking situation. There are limited parking spaces for the number of rooms, so if you come back late at night, you may have to look for parking around the block. Luckily, I found a spot in front of the building, but I noticed other guests had to find parking elsewhere. During the day, parking seemed much easier, so it’s just something to be mindful of.

The continental breakfast and coffee were nice. They had a waffle machine downstairs, along with fruit, yogurt, cereal, and oatmeal options.

Since it was cold during the weekend, I turned on the heater in the room and it worked perfectly. My room also had a microwave and a spacious fridge, which was very convenient. There was also a desk area that made it easy to get ready. Overall, it was a comfortable stay.

Family

10/10

Exceptional

05 May 2026

Riva

Excellent stay

10/10

Exceptional

29 Apr 2026

Steven

Great customer service! The front desk person even moved his car for me to park in his spot. Thank you! We will be back!

10/10

Exceptional

29 Apr 2026

stefania

For the me location is perfect for somebody who wants to visit San Francisco on a budget .It was my 3rd time there and the small breakfast in the morning helps a lot too

Family

8/10

Excellent

28 Apr 2026

Kathryn

Basic, no frills hotel, could use a refresh all around. Would consider staying again due to location and price, but would check other options nearby first. Room is noisy and you can feel floor shake when people are walking, I was on top floor but I can imagine bottom floor would be much louder and not good for light sleepers. I slept w earplugs and was fine. Cleanliness and upkeep wasn’t great, but it is a budget stay in an older building, so I wasn’t expecting much. Shower curtain holder was falling off, which is a pain when trying to shower, towel holder was loose too, maintenance just seems to not be maintained. Lobby restroom should definitely be refreshed, it’s a little rough, and breakfast is served right outside the bathroom. The younger woman working the desk at checkout was lovely, very friendly and helpful.

Partner

6/10

Pleasant

26 Apr 2026

Aidan

Property was nice but my door sensor didn’t work my entire trip, which required me to get the manager everytime I wanted my door open.

2/10

Poor

26 Apr 2026

Andrey

It was very dirty, and the rooms were poorly cleaned. I reserved parking, but in reality no parking space was provided. There was nothing for breakfast except tea with apples. The room I was given did not match the photos.

8/10

Excellent

24 Apr 2026

Annie

The breakfast bar, didn't have a lot of variety to chose from. Housekeeping staff were not friendly at all. One front desk worker was super friendly and had good customer service. Room area sucked, people walking by and talking loud. Thumping of foot step and rolling luggage, right by our room

10/10

Exceptional

24 Apr 2026

NOEL

Good value for money

Friends

8/10

Excellent

19 Apr 2026

Janet

The property was nice for the price. The Breakfast was good for what I had expected. My room wasn’t cleaned by time i got back at 4:30 in the afternoon but I really didn’t need it, so I gave the woman my trash I wanted taken out. I had made my own bed that morning so there was nothing really for her to do. I’d stay again. Also I was traveling Solo, as a woman I felt comfortable with the hotel.

Self

4/10

Poor

19 Apr 2026

Bianey

Our tv didn’t work it was so loud.

Friends_and_family Family

8/10

Excellent

16 Apr 2026

Aisha Cristina

Breakfast is good. Clean room they change our towels daily. Staff is friendly.

Partner

10/10

Exceptional

13 Apr 2026

Andrew

Clean room and friendly staff. The breakfast is a bit limited in options

Friends

10/10

Exceptional

11 Apr 2026

Suleida

Amazing place

Family_with_children

8/10

Excellent

10 Apr 2026

Joel Caamal

Rooms are clean and nice, so much stuff nearby to definitely recommend staying here.

Family_with_children

6/10

Pleasant

09 Apr 2026

Delores

Breakfast was ok. Housekeepers very friendly but parking was very limited on the property and on the streets.

Friends

6/10

Pleasant

02 Apr 2026

Eddie

Breakfast menu: Awful, just pancakes, cereal, and thats it.

Family_with_children

8/10

Excellent

30 Mar 2026

Osvaldo

Breakfast is very simple, but there are plenty of options nearby to eat. The Marina District is very walkable, and it’s also close to Pier 39.

Friends

10/10

Exceptional

27 Mar 2026

Dave

The hotel is great for a few days in san francisco. It sits on a fairly busy street but the public transport is very handy. Breakfast isn't up to much but it's more than most provide. There are loads of good shops, bars and restaurants within a few minutes walk. Every member of staff we encountered was helpful and polite.

Partner

8/10

Excellent

27 Mar 2026

mauricio

Breakfast was BASIC.
Coffee, pastries, limited fruit. Waffles.

Self

10/10

Exceptional

24 Mar 2026

Dax

Convenient location, good staff, and good room accommodation

Self

4/10

Poor

23 Mar 2026

tuesday

Mold in the shower and a spider crawling on the wall .. also no parking when we got there

Family_with_children

8/10

Excellent

21 Mar 2026

emmanuel

Convenient location to explore cow hollow snd marina. 20 minutes walk to fisherman’s wharf, nice staff, comfortable for the price.

10/10

Exceptional

20 Mar 2026

Livia

The staff were all very lovely and the room felt safe. Surrounding neighborhood was fun to walk around!

Friends

6/10

Pleasant

11 Mar 2026

Victoria

The floor in the room hadn’t been swept and we kept getting dust and dirt in the sheets.

Friends

2/10

Poor

09 Mar 2026

Javon

Terrible, needed a refund because didn’t feel comfortable at all at this hotel. Left the same night I checked in.

Partner

10/10

Exceptional

08 Mar 2026

Irlanda

Clean room, limited parking available, walking distance to restaurants and convenience stores

4/10

Poor

03 Mar 2026

Abraham

Although our ‘Suite’ was right by the street it was surprisingly not too loud. The place itself doesn't look too bad, the issue with our stay was that the suite we stayed in had been trashed the night before (confirmed with front desk). Some floorboards had gaps between them and my lady almost fell because of that. The toilet paper holder was holding on for its life, and the toiled seat was crooked. Cigarette smell while walking in was also unpleasant, we had to open the window and leave the fan on while we were away. I understand this couldn't have been anticipated but i believe we should have gotten some kind of discount for the place being like this upon arriving.

Partner

10/10

Exceptional

02 Mar 2026

Julia

Safe area to walk day and night. Clean room close to all kinds of shops and restaurants/bars. Staff very friendly.

Family

10/10

Exceptional

26 Feb 2026

jeff

Clean rooms,helpful friendly staff

10/10

Exceptional

26 Feb 2026

Parvana

good

4/10

Poor

25 Feb 2026

Joshua

Customer service was subpar and the sheets were not cleaned regularly. Flies coming out of drain.

Family

6/10

Pleasant

25 Feb 2026

Jaswinder

Rooms are okay, parking only for 10/12 cars , staff is good, the breakfast has very limited space.

Family_with_children

8/10

Excellent

23 Feb 2026

Catherine

Clean, comfortable room, good location

6/10

Pleasant

16 Feb 2026

Erick

Overall, everything is fine, the only detail was the customer service, the person in the afternoon was very rough, unfriendly.

Friends_and_family Family

8/10

Excellent

16 Feb 2026

Brianna

The staff was very helpful and kind. Breakfast was simple but so yummy.

2/10

Poor

15 Feb 2026

Cesar

Staff terrible We arrived at night and I chose location because of parking but not until I had been checked in was I told I could park in the lot terrible then the room we were given had a to not disturb and someone was in it ...they called the room someone answered but they had no idea whom it was then we were given another room but it took a long time to find strret parking this places additude is bad ...never again

Leisure Friends

6/10

Pleasant

08 Feb 2026

Venkat

Ok

2/10

Poor

06 Feb 2026

Milagros

La habitación descuidada, la cama no es la de la foto, la habitación muy pequeña, para una persona era, el desayuno no era continental

Leisure Partner

4/10

Poor

31 Jan 2026

Timothy

Room was clean and manager was nice but a drugged woman came in off the street at breakfast, started to hassle us and the manager simply ignored the situation. I won't stay there again.

Leisure Partner

8/10

Excellent

28 Jan 2026

Anil

Excellent staff

Business Self

6/10

Pleasant

15 Jan 2026

John Aidan

Staff were pleasant and generally helpful - but this hotel has seen better days. My sheets etc. were clean but there was a lot of long dark hair in the shower and occasionally on the towels (may have been picked up off the counter but I have very short and light hair). Bathtub mat definitely needed to be replaced and made me worry about nail fungus. Honestly I don’t want this to be a mean review but I was really put off by the superficial fixes and general sense of a lack of cleanliness (to be clear, it’s cleanliness beyond what a staff person can do in a shift. The place needs a full refurbishment if it’s to get business travellers). The staff I encountered were helpful and pleasant, and the bed itself was comfortable and clean. I travel a lot and always do a bedbug check (even high end places) and there was no evidence that it had any issues.

Business

8/10

Excellent

13 Jan 2026

ANDRES

We had a problem with the bathroom door locked and somebody from the hotel came to rescue my sister. Good location to walk to Fisherman wharf and Pier 36. Good dining options. Breakfast was ok

Leisure Family

8/10

Excellent

13 Jan 2026

Rim

Yes

Leisure Family

6/10

Pleasant

10 Jan 2026

Jacob

Horrible breakfast options, hotel does the job though in terms of stay

Leisure Family

8/10

Excellent

10 Jan 2026

Chantal

This hotel was a great find in San Francisco. It was clean, very helpful staff, comfortable bed, close to restaurants and UCSF. We will stay there again on our next trip to SF.

Friends_and_family Family

10/10

Exceptional

07 Jan 2026

Anil

Clean room, good amenities, great staff

Business Self

10/10

Exceptional

07 Jan 2026

Olivier

Lombard street is convenient to go anywhere in the city. The hotel is a very good value for the price.

Self

8/10

Excellent

05 Jan 2026

LaTasha

The breakfast menu included, fresh Waffles, danishes, nutrition bars, variety of yogurt flavors and oatmeal, cereal ,fruit and 24hrs fresh coffee& tea.

Leisure Friends

10/10

Exceptional

30 Dec 2025

PING

good

Leisure Family

4/10

Poor

23 Dec 2025

dana

Waffles, coffee and water. Thats breakfast. The rooms were clean but was very damp and musky. You hear everything outside your room and the rooms next to you. I didnt feel safe staying here. Parking is extremely limited. First come fist serve. Probably around 10 spots. Definitely not what i expected.

Leisure Family_with_children

10/10

Exceptional

21 Dec 2025

love

Clean room .. safe parking

10/10

Exceptional

19 Dec 2025

Candis

The only surprise for us was that parking was not guaranteed. But otherwise a clean comfy simple room. Fresh waffles in the morning was nice!

10/10

Exceptional

18 Dec 2025

Sarah

The staff here are great! Super convenient location, it’s really nice to have parking for free, and the rooms are great for what you need to relax at night after visiting the city. The prices are also decent. Overall, it’s great. I’ll be staying here again next time I’m in town!

6/10

Pleasant

18 Dec 2025

Nika

Overall stay was ok but I called about parking and they said it was available and failed to mention it is limited parking so I had to park on a busy street. Also, the water in the shower would not get hot so I had to take luke warm showers so just be mindful of these two things when booking.

10/10

Exceptional

16 Dec 2025

Luis

N/A

10/10

Exceptional

14 Dec 2025

Jeremy

It was good

Leisure Family

10/10

Exceptional

12 Dec 2025

Amy

This hotel is the best kept secret in SF. Immaculate clean rooms. Free parking. Excellent location to everything and Puja at the front desk is a warm, happy host willing to go above and beyond to make your stay perfect. Can’t say enough about this hotel. I will be back soon!

10/10

Exceptional

12 Dec 2025

Pooja

Parking was small, but a nice spot for a weekend trip!

Leisure Partner

10/10

Exceptional

06 Dec 2025

Jesus

Excellent customer service! Honestly the smartest move for a comfortable and affordable stay in San Francisco. Night shift and morning shift both very welcoming and friendly.

Leisure Partner

10/10

Exceptional

04 Dec 2025

nadje

Great options for breakfast. The service was exceptional. Gave me a great room smelt great and was clean. The staff are greet very attentive. Thank you so much. You guys save my life and don’t even know it.

Self

8/10

Excellent

04 Dec 2025

Mateo

The staff was very friendly and the location is fantastic for being near many attractions and freeway accessibility. The room was clean and the continental breakfast was nice and fairly healthy! My kids enjoyed the waffle bar. We found the hotel layout interesting, but the parking is definitely the biggest drawback, as it is painfully limited as are the options for parking elsewhere/. However, this is common in The City. Overall, we enjoyed our stay and recommend this location for travelers!

Friends_and_family Family

10/10

Exceptional

03 Dec 2025

jaime

great room

Friends_and_family Family

6/10

Pleasant

26 Nov 2025

Noelia

I gave a 3 because of the location, but the thruth is that we were not happy. Extremely way too noisy at night, not because of the city but because of the other guests, running and slamming doors! First come first parking with only 5 spots available! Basic breakfast, which it’s fine. Room ok, very basic too.

Leisure Family

8/10

Excellent

25 Nov 2025

Ellen

Xxxx

10/10

Exceptional

23 Nov 2025

LY

Clean, staff friendly

Leisure Self