SureStay by BW San Francisco Marina District

United States , San Francisco Area - CA
San Francisco, 1940 Lombard Street
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100 reviews shown

2/10

Poor

09 Mar 2026

Javon

Terrible, needed a refund because didn’t feel comfortable at all at this hotel. Left the same night I checked in.

Partner

10/10

Exceptional

08 Mar 2026

Irlanda

Clean room, limited parking available, walking distance to restaurants and convenience stores

4/10

Poor

03 Mar 2026

Abraham

Although our ‘Suite’ was right by the street it was surprisingly not too loud. The place itself doesn't look too bad, the issue with our stay was that the suite we stayed in had been trashed the night before (confirmed with front desk). Some floorboards had gaps between them and my lady almost fell because of that. The toilet paper holder was holding on for its life, and the toiled seat was crooked. Cigarette smell while walking in was also unpleasant, we had to open the window and leave the fan on while we were away. I understand this couldn't have been anticipated but i believe we should have gotten some kind of discount for the place being like this upon arriving.

Partner

10/10

Exceptional

02 Mar 2026

Julia

Safe area to walk day and night. Clean room close to all kinds of shops and restaurants/bars. Staff very friendly.

Family

10/10

Exceptional

26 Feb 2026

jeff

Clean rooms,helpful friendly staff

10/10

Exceptional

26 Feb 2026

Parvana

good

4/10

Poor

25 Feb 2026

Joshua

Customer service was subpar and the sheets were not cleaned regularly. Flies coming out of drain.

Family

6/10

Pleasant

25 Feb 2026

Jaswinder

Rooms are okay, parking only for 10/12 cars , staff is good, the breakfast has very limited space.

Family_with_children

8/10

Excellent

23 Feb 2026

Catherine

Clean, comfortable room, good location

6/10

Pleasant

16 Feb 2026

Erick

Overall, everything is fine, the only detail was the customer service, the person in the afternoon was very rough, unfriendly.

Friends_and_family Family

8/10

Excellent

16 Feb 2026

Brianna

The staff was very helpful and kind. Breakfast was simple but so yummy.

2/10

Poor

15 Feb 2026

Cesar

Staff terrible We arrived at night and I chose location because of parking but not until I had been checked in was I told I could park in the lot terrible then the room we were given had a to not disturb and someone was in it ...they called the room someone answered but they had no idea whom it was then we were given another room but it took a long time to find strret parking this places additude is bad ...never again

Leisure Friends

6/10

Pleasant

08 Feb 2026

Venkat

2/10

Poor

06 Feb 2026

Milagros

La habitación descuidada, la cama no es la de la foto, la habitación muy pequeña, para una persona era, el desayuno no era continental

Leisure Partner

4/10

Poor

31 Jan 2026

Timothy

Room was clean and manager was nice but a drugged woman came in off the street at breakfast, started to hassle us and the manager simply ignored the situation. I won't stay there again.

Leisure Partner

8/10

Excellent

28 Jan 2026

Anil

Excellent staff

Business Self

6/10

Pleasant

15 Jan 2026

John Aidan

Staff were pleasant and generally helpful - but this hotel has seen better days. My sheets etc. were clean but there was a lot of long dark hair in the shower and occasionally on the towels (may have been picked up off the counter but I have very short and light hair). Bathtub mat definitely needed to be replaced and made me worry about nail fungus. Honestly I don’t want this to be a mean review but I was really put off by the superficial fixes and general sense of a lack of cleanliness (to be clear, it’s cleanliness beyond what a staff person can do in a shift. The place needs a full refurbishment if it’s to get business travellers). The staff I encountered were helpful and pleasant, and the bed itself was comfortable and clean. I travel a lot and always do a bedbug check (even high end places) and there was no evidence that it had any issues.

Business

8/10

Excellent

13 Jan 2026

ANDRES

We had a problem with the bathroom door locked and somebody from the hotel came to rescue my sister. Good location to walk to Fisherman wharf and Pier 36. Good dining options. Breakfast was ok

Leisure Family

8/10

Excellent

13 Jan 2026

Rim

Yes

Leisure Family

6/10

Pleasant

10 Jan 2026

Jacob

Horrible breakfast options, hotel does the job though in terms of stay

Leisure Family

8/10

Excellent

10 Jan 2026

Chantal

This hotel was a great find in San Francisco. It was clean, very helpful staff, comfortable bed, close to restaurants and UCSF. We will stay there again on our next trip to SF.

Friends_and_family Family

10/10

Exceptional

07 Jan 2026

Anil

Clean room, good amenities, great staff

Business Self

10/10

Exceptional

07 Jan 2026

Olivier

Lombard street is convenient to go anywhere in the city. The hotel is a very good value for the price.

Self

8/10

Excellent

05 Jan 2026

LaTasha

The breakfast menu included, fresh Waffles, danishes, nutrition bars, variety of yogurt flavors and oatmeal, cereal ,fruit and 24hrs fresh coffee& tea.

Leisure Friends

10/10

Exceptional

30 Dec 2025

PING

good

Leisure Family

4/10

Poor

23 Dec 2025

dana

Waffles, coffee and water. Thats breakfast. The rooms were clean but was very damp and musky. You hear everything outside your room and the rooms next to you. I didnt feel safe staying here. Parking is extremely limited. First come fist serve. Probably around 10 spots. Definitely not what i expected.

Leisure Family_with_children

10/10

Exceptional

21 Dec 2025

love

Clean room .. safe parking

10/10

Exceptional

19 Dec 2025

Candis

The only surprise for us was that parking was not guaranteed. But otherwise a clean comfy simple room. Fresh waffles in the morning was nice!

10/10

Exceptional

18 Dec 2025

Sarah

The staff here are great! Super convenient location, it’s really nice to have parking for free, and the rooms are great for what you need to relax at night after visiting the city. The prices are also decent. Overall, it’s great. I’ll be staying here again next time I’m in town!

6/10

Pleasant

18 Dec 2025

Nika

Overall stay was ok but I called about parking and they said it was available and failed to mention it is limited parking so I had to park on a busy street. Also, the water in the shower would not get hot so I had to take luke warm showers so just be mindful of these two things when booking.

10/10

Exceptional

16 Dec 2025

Luis

N/A

10/10

Exceptional

14 Dec 2025

Jeremy

It was good

Leisure Family

10/10

Exceptional

12 Dec 2025

Amy

This hotel is the best kept secret in SF. Immaculate clean rooms. Free parking. Excellent location to everything and Puja at the front desk is a warm, happy host willing to go above and beyond to make your stay perfect. Can’t say enough about this hotel. I will be back soon!

10/10

Exceptional

12 Dec 2025

Pooja

Parking was small, but a nice spot for a weekend trip!

Leisure Partner

10/10

Exceptional

06 Dec 2025

Jesus

Excellent customer service! Honestly the smartest move for a comfortable and affordable stay in San Francisco. Night shift and morning shift both very welcoming and friendly.

Leisure Partner

10/10

Exceptional

04 Dec 2025

nadje

Great options for breakfast. The service was exceptional. Gave me a great room smelt great and was clean. The staff are greet very attentive. Thank you so much. You guys save my life and don’t even know it.

Self

8/10

Excellent

04 Dec 2025

Mateo

The staff was very friendly and the location is fantastic for being near many attractions and freeway accessibility. The room was clean and the continental breakfast was nice and fairly healthy! My kids enjoyed the waffle bar. We found the hotel layout interesting, but the parking is definitely the biggest drawback, as it is painfully limited as are the options for parking elsewhere/. However, this is common in The City. Overall, we enjoyed our stay and recommend this location for travelers!

Friends_and_family Family

10/10

Exceptional

03 Dec 2025

jaime

great room

Friends_and_family Family

6/10

Pleasant

26 Nov 2025

Noelia

I gave a 3 because of the location, but the thruth is that we were not happy. Extremely way too noisy at night, not because of the city but because of the other guests, running and slamming doors! First come first parking with only 5 spots available! Basic breakfast, which it’s fine. Room ok, very basic too.

Leisure Family

8/10

Excellent

25 Nov 2025

Ellen

Xxxx

10/10

Exceptional

23 Nov 2025

Clean, staff friendly

Leisure Self

10/10

Exceptional

17 Nov 2025

Daewoo

룸 컨디션 전반적으로 좋았습니다. 조식은 평범했고요, 제가 아마존에서 물건을 호텔쪽으로 미리 주문했는데 체크인 할 때 주문해둔 물건을 잘 받아볼 수 있어서 매우 만족했습니다.

Business

10/10

Exceptional

17 Nov 2025

Robert

Great location. Clean rooms. Friendly staff.

10/10

Exceptional

08 Nov 2025

Manyu

Clean room, great staff!

10/10

Exceptional

02 Nov 2025

Chloe

Amazing!

6/10

Pleasant

31 Oct 2025

Warren

Room was okay. Location was okay. Parking was free but very limited and tight. Typical San Francisco parking. Very noisy location. Staff was not personable. Breakfast area extremely small and left me wanting. Very average to below average for the price.

Business_and_leisure Friends

10/10

Exceptional

30 Oct 2025

Robert

Room was as described, one of the few hotels in the Marina District with parking.

Leisure Partner

4/10

Poor

19 Oct 2025

Linda

The only way to access rooms was up a concrete staircase that directlly ended on a busy public sidewalk with no door. I felt unsafe

8/10

Excellent

14 Oct 2025

Molly

Room is fine for the price and clean

Friends_and_family Friends

6/10

Pleasant

11 Oct 2025

Ian

The location is great, but parking is very limited.

Self

6/10

Pleasant

10 Oct 2025

Tori

Extremely loud and noisy, can hear people walking around, watching tv, talking.
No elevators and have to walk up multiple flights of stairs. Sheets were clean but room as a whole was poorly maintained and the tub is very dirty.

4/10

Poor

09 Oct 2025

Geir

So so

8/10

Excellent

05 Oct 2025

Tom

I recall the only issue for me was I was on 3rd floor and well stairs… otherwise perfectly fine place.

Business

10/10

Exceptional

30 Sep 2025

Merla

The sheets are clean and crisp. The bathroom and sink needs updating...no cover. Otherwise, this is an ok place to stay. I was surprise they have parking available.
I recommend.

Friends_and_family Family

6/10

Pleasant

29 Sep 2025

Shawn

Rooms were updated. Bathroom door barely closed and the tv picture didn’t work.

6/10

Pleasant

27 Sep 2025

Maricela

I was disappointed with my stay at this hotel. The room was much smaller than expected, and the bed was uncomfortable. The bathroom had visible mold stains, which was very concerning, and the door wouldn’t close properly unless it was slammed. I ended up staying only one night and had to cancel the rest of my reservation to book another hotel. Overall, it did not meet my expectations.

Friends_and_family Friends

4/10

Poor

17 Sep 2025

Corinne

Would not recommend this hotel

The good…
Location
Free parking. And it’s covered!
The staff, both at the front desk and the cleaning crew.
The room was updated.

The bad…
NO ELEVATOR!!! MUST WALK UP STAIRS even to the 1st floor! The person at the front desk did offer to help though.
Parking is very limited. We did get a spot and didn’t move the car much, and walked mostly.
The building is old.
The breakfast area is very small and not a lot of selection. Compared to other hotels, it’s not very good.
Rooms are in an open courtyard and you hear everything. Outside the rooms is concrete not carpet so you hear the cleaning carts, people talking and rolling their luggage by, etc.
Can also hear the road noise and we were located 1/2 way down the courtyard.
Our first night, people were talking loudly for over 30 minutes at 2 am. We called the front desk and they did respond. Took another 15 minutes to resolve.
Darth Refrigerator was a frequent visitor in our room. It constantly made a weird noise. You can’t unplug it either. It’s relentless.
Cell phone service 1 bar (not the hotel’s fault) and WIFI was extrememly slow.
Wad of long black hair in shower drain. Yuck!
Hair dryer in our room didn’t work (of course found this out after showering) asked front desk for one and they said it’s locked up in house cleaning closet. Had to wait 1 hour for one.
Toilet wasn’t bolted down and slid to side 1/2 in.
The safe was a good size, but was not bolted down to anything! You can easily walk off with it.
We would not recommend.

8/10

Excellent

14 Sep 2025

Kody

This was a fine hotel to stay at. They have a decent breakfast, limited selection but the choices they had were good. Room was a basic room and that’s all we need so it was good for us. Has a corner store close and lots of food options as well. Staff is friendly.

10/10

Exceptional

07 Sep 2025

Muhammad Akmal Bin Mohd

Perfect stay

Leisure Family

10/10

Exceptional

04 Sep 2025

Emma

It is a great place clean and safe

Self

2/10

Poor

02 Sep 2025

Verified traveler

We liked the location of the hotel. However, the rest of our experience fell short of expectations.

The advertised breakfast was a major disappointment. We arrived around 7:15 a.m., but the only option available was cereal—and there was no more milk. After speaking with the staff, it became clear that breakfast items were not being restocked, which forced us to find a nearby restaurant and adjust our travel plans.

The room also left much to be desired. It had a persistent unpleasant odor, especially noticeable when the air conditioning was turned on. On top of that, the AC unit was very loud, making it difficult to relax or get a good night’s sleep.

While the location and staff were positives, the poor room conditions and lack of breakfast service significantly impacted our overall experience.

Friends_and_family Family

4/10

Poor

01 Sep 2025

Joyita

Nothing

2/10

Poor

26 Aug 2025

Verified traveler

Be warned before booking that this hotel doesn’t have an elevator. I didn’t notice that detail while booking which was my mistake but good for others to know before showing up with young children and four suitcases to lug up two flights of stairs.
The parking situation was less than stellar. Only a few spots available on a first come, first served basis. The two bay doors were open all night even though there were signs posted throughout the garage notifying guests of the high crime rate in the area.
The room was clean but had a strong dank, musty smell that got worse when the air conditioner would kick in. The bathroom tub was dated and stained and the pillowcases were either stained or had not been cleaned after the previous guest.
In between the two double beds was a nightstand with a lamp and two electrical outlets. I use a CPAP machine to sleep and it wouldn’t work on either outlet. I called the front desk to inquire and he said that if the lamp worked then the outlets should be working. My husband pulled the panel out to check the wiring and it was a rat’s nest of wires. Wall mount face plate appears to be just a power bar screwed into the wall plugged into another power bar which is plugged into another hidden outlet. He wiggled the wires until the power bar worked but then I was worried all night about an electrical short.
Walls were paper thin. You could hear everything.
This hotel might be okay in a pinch but definitely not worth $100+ for a night.

Friends_and_family Family

10/10

Exceptional

23 Aug 2025

Catherine

Staff was very nice

6/10

Pleasant

21 Aug 2025

LaSheri

Bus service is near. About a 20 minute walk to see Alcatraz Island. Shops and restaurants are close by.

Leisure Family

6/10

Pleasant

19 Aug 2025

Rosalind

No parking

8/10

Excellent

17 Aug 2025

Sagar

Parking is very limited. Nice area around though.

Leisure Friends

8/10

Excellent

08 Aug 2025

Jaqueline

Had a good stay at Surestay staff was welcoming. Small but cozy hotel. Have some available parking inside first some first serve which is nice! Has visiting places close by!

Partner

4/10

Poor

04 Aug 2025

Alda

Bed sheets and blanket not cleaned . We asked to be changed , which it was . A lot of noise at night . Bathroom has signs of mold around bathtub .

Friends_and_family Family

8/10

Excellent

03 Aug 2025

Mary

Staff was super friendly and helpful. Building and rooms could use some work. Clean but somewhat dated. Comfortable beds, hot water, everything worked. A little noisy as all doors open to a courtyard. Breakfast was very basic-mostly pre packaged food items.

Leisure Partner

6/10

Pleasant

02 Aug 2025

Laurent

Good stay at San Francisco

Hôtel bien situé dans San Francisco et facile pour visiter à pied, à vélo ou autres.
Attention très petit parking (12 à 14 places) avec la règle 1er arrivé - 1er servi. Plusieurs parkings à côté à 32$ les 24h.
Hôtel correct avec chambre modeste et pas très grande mais avec bon confort malgré tout.
Petit-déjeuner pas terrible avec peu de choix (gaufres, céréales, yaourt, mais que du beurre ou sirop érable pour les gaufres) : peu vraiment mieux faire pour le tarif.
Au final nous avons quand même bien profité de SF et avons été prendre qqs petits-déjeuners à l’extérieur (ihop) pour une meilleure qualité.

Friends_and_family Family

8/10

Excellent

30 Jul 2025

Kris

This hotel listed free parking, which was true. It didn't indicate that there were only 8-10 spots available and it is first come first serve. I had to park in a paid parking garage down a block. It would have been nice to know that. The area around the hotel seemed fairly safe but there was a homeless person digging through the garbage at the end of the parking area.

Leisure Family

6/10

Pleasant

27 Jul 2025

Marnie

Good location, small rooms

Good location. Small rooms, especially for the two doubles. Doable for a family of 4 for a few nights, but we were on top of each other and out of space. Parking is not guaranteed, and there's only like 7 spots.

Friends_and_family Family

10/10

Exceptional

27 Jul 2025

Roberto

Best bang for buck

I had my expectations low but this place for the location and price was great, would stay again. Had a microwave and fridge. Main con is the limited parking but it is free.

Partner

8/10

Excellent

26 Jul 2025

kristy

Great location clean comfortable. Breakfast was mainly carbs. Parking not equal to the amount of room.

Leisure Partner

2/10

Poor

26 Jul 2025

Francisco

Air conditioner and heater did not work. Roof started leaking and created a puddle. staff Did not accommodate had to check out early. Did not receive a full refund. Horrible experience, very inconveniand was put into an unsafe environment With no remorse from the staff.

Leisure Family

10/10

Exceptional

25 Jul 2025

Natalia

Limpio, confortable y seguro

Leisure Family

6/10

Pleasant

23 Jul 2025

jessica

It did the trick. Hot shower was nice. There could have been more blankets.

Leisure Partner

4/10

Poor

23 Jul 2025

Wai Ki Becky

the sound insulation is too poor, i can hear everything at the hallway, cannot sleep well ...

Leisure Family_with_children

6/10

Pleasant

22 Jul 2025

Verified traveler

The room was clean and nice and bed was comfortable. Bathroom was clean and towels were good. That's the most important thing to me. Outside of the rooms was kind of dirty and there are the brightest lights I've ever seen that shine in your windows all night and make you think it's day time. The curtains don't block those lights. In fact, our curtain hangers were broken on one end. We also didn't have a stopper in our sink which affects things and I requested to have it fixed but it wasn't done while we were there. Light in shower/toilet room is exceptionally dim. Good area of SF for walking to things but not the greatest block. Front desk people were very nice and helpful. Need more space for breakfast. Always packed. Overall for the price I guess we got what we paid for.

Friends_and_family Family

8/10

Excellent

21 Jul 2025

Najmeh

I loved the breakfast, and the area felt safe. The room was super clean. However, parking wasn’t always available at night, and it was a bit noisy due to street sounds during the night.

Leisure Family

10/10

Exceptional

20 Jul 2025

Caroline

We love the place, room is spacious and maintained it clean. Also it is not right next the street, so you can’t hear the cars. The place is near a lot of good restaurants like Home plate. Although during our stay, we heard screaming and yelling from outside our room in the middle of the night. But will definitely will come back.

Leisure Family

8/10

Excellent

18 Jul 2025

Megan

Sure stay

Great location and price. No elevator and crowded breakfast area

Partner

2/10

Poor

15 Jul 2025

Steve

Worst stay ever. Fire/smoke damage.

This was the worst hotel stay i’ve had in my life. There some kind of smoke or fire damage in the room which made it difficult to breathe and impossible to sleep the stench was so bad. It wasn’t from smoking. It was clearly the burnt wood smell of a fire. When I checked out they denied there was any damage and refused to refund the rest of my stay.
They say they have free parking but only if you’re one of the lucky 8 or 10 guests to fit in their tiny lot under the hotel.
The street noise was also pretty bad - I had to keep the window open or I would have suffocated.
Open garbage cans literally blocking my room door. Hotels.com should not list this place.

Friends_and_family Friends

2/10

Poor

14 Jul 2025

Freddy

No parking space

Low category, smelly room motel, sponsored by best Western. They have limited parking, but limited to their staff.I got there at night, after driving for hours, and I was lucky to find a parking spot on the street 6 blocks away! Not worth the money they charge. Not recommended at all!!!

Business

8/10

Excellent

14 Jul 2025

Faelynn

The staff during check in and check out were so incredibly friendly and kind. We were in the area for a medical family emergency and they made things a lot easier. The free onsite parking is nice but VERY limited. The room was very small compared to others we were in during the week but clean and modern and one of the more comfortable beds. Pillows were a little flat for my liking. Overall property was quiet and well lit. We would stay again.

The breakfast was also nice. Waffles, coffee, juices, fruits, yogurts, cereal and to-go pastries.

Leisure Partner

4/10

Poor

12 Jul 2025

Rajesh Kumar

Parking is tight and first come first serve , property is old, location is fine,

4/10

Poor

09 Jul 2025

Adriana

The place isn't what you see in the photos, but for the price I got, what more could I expect? They don't have enough parking, you'll have to park on the street.

8/10

Excellent

09 Jul 2025

Sarah

Excellent Location but Noisy

The location was great. The stairs were a bit challenging to get luggage to the room. There was a lot of noise outside the room.

6/10

Pleasant

09 Jul 2025

Terry

Parking is an issue. There is on limited spots maybe 10 for the whole property. The service at the desk said I could park on the street as long as I did not block a garage. I parked in front of hotel on the street I did not block a garage or entry way. There were no parking signs visible. I woke up with a 100 dollar parking ticket. If you are not lucky to get a limited spot on site finding a park is nearly impossible other than that everything was great

Leisure Family

8/10

Excellent

08 Jul 2025

Philip

Stayed at this property for 3 nights, having booked two rooms for our group. Firstly the Staff were friendly and helpful from the moment we arrived. The rooms were clean and tidy.
Breakfast was included and was available between 6:30 - 9:30 every morning. It was slightly limited mainly consisting of waffles, but a few other items were available, such as oats or cereal. For a night or two this was OK but after the third night, I struggled to eat any more waffles and syrup. As noted by other reviews, the seating area is quite small but it seemed fine to take breakfast back to our rooms if they were busy.
Overall, we were pleased with our stay and would stay here again if back in the area in the future.

Leisure Family

6/10

Pleasant

06 Jul 2025

Margaret

The staff are very friendly and it was very clean. However, it was loud and you heard everyone who walked by your room. The lights in the hallway outside are also very bright and show through under the window curtains. Another bummer is that there is extremely limited parking and you often have to find street parking.

Leisure Partner

6/10

Pleasant

01 Jul 2025

Benjamin

Parking is not all free. There are only a few spots for the entire hotel. First come first get, if you leave for a drive you may not have a spot when you come back. 3 of the dozen or so narrow parking spots are reserved for hotel guests that want to guarantee a parking spot, they charge $25 dollars a night. The front lobby area behind the counter good use a good organizing. Room was very clean. Sink in bathroom drained very slow. Excellent location! Staff were very friendly.

Business_and_leisure

8/10

Excellent

29 Jun 2025

Christina

The staff at the hotel went above and beyond to make sure we knew where we were going and how to get there. They had recommendations for restaurants and travel means (including what would be cheapest for our party). Housekeeping was pleasant and helpful. The hotel itself is older, but we had no complaints. (The shower temperature was a little difficult to adjust, but we got there!)

Leisure Family_with_children

10/10

Exceptional

29 Jun 2025

?????

Very good

6/10

Pleasant

28 Jun 2025

Kathy

It was just an ok place. Reason we picked it was for free parking, wasn’t going to spend $85 per night to park. Place was old and outdated. Continental breakfast was one waffle maker, yogurts, bananas, two cereals and coffee. Placed was always packed and couldn’t get anything. Room was clean but outdated. No blackout curtains and outside lights were on all night beaming into the room. Every night we heard people coming in yelling and running around at 2-3 in the morning. It was over a mile away from the piers so be prepared for a walk and walking back with our family at night was a bit scary with the homeless and people under the influence. Would not recommend. Wishes I stayed by the wharf and paid for parking.

Leisure Family

10/10

Exceptional

28 Jun 2025

Mira

Great stay

Loved our stay here. Great service and the place was recently remodelled. Was very modern and had everything one needs. Waffles for breakfast is always a hit with my kids.

Friends_and_family Family

8/10

Excellent

28 Jun 2025

Aldair

I like it

6/10

Pleasant

27 Jun 2025

Marybeth

I like that the facility is near to most of city’s attractions, and staffs are friendly. And breakfast is also included. The only thing we did not like is that there’s no available elevator and the rooms are all upstairs. And since our rooms were on the second floor so we have to climb 2 flights of stairs, which was so hard for my 84 yr old mother and my husband who has a knee problem. Parking is also very limited .

Leisure Family_with_children

2/10

Poor

26 Jun 2025

Gabriel

Pictures are deceiving- not clean or comfortable

I think anyone booking here needs to be aware of the filth and condition of rooms. Though online photos make it seem pretty standard, fine for a comfortable stay - this place was far from that. We walked in to black fingerprints and marks all over our inner bedroom door as well as bathroom door. In addition the bathroom door and walls had severe water damage. When I opened the shower curtain I found black mold in the shower and the shower floor looked to have never been cleaned, completely black again. I was very that have some purell sanitizing wipes. The bed was stiff as a board when we checked for quality and ultimately we didn't find this suitable to stay. The parking is also to be noted. No where in description does it say parking is
Limited until after you book. It's first come first serve and if you've been looking around you know SF parking is $$$. So please be aware you may not get \"free parking\". Overall, I just can't recommend this to anyone and we're working with customer care to get a resolve to this bad experience.

Partner