Name: Comfort Inn By The Bay
Address: 2775 Van Ness Ave., San Francisco, 94109, US

Comfort Inn By The Bay

San Francisco Area - CA · United States

100 reviews shown

10/10

Exceptional

20 Jul 2026

barbara

We had a nice stay. Breakfast was nice.

Family

8/10

Excellent

20 Jul 2026

Katherine

Customer Service was awesome and having a garage was very convenient and safe. Great location with restaurants close by. I will def be visiting again soon.

10/10

Exceptional

20 Jul 2026

Grace Joy

Near fisherman wharf. Room sis clean with partial view of Golden Gate

Family_with_children

6/10

Pleasant

19 Jul 2026

Cheri

Easy walk to wharf and pier Parking structure narrow and tight to navigate. Breakfast buffet limited and Crowded. Only 1 toaster for everyone!

Partner

6/10

Pleasant

18 Jul 2026

Simon

The location is pretty useful, in terms of walking distance to fishermen's wharf. There were some basic cleanliness issues we dealt with.
Overall, not terrible but basic mistakes that show a lack of process or procedure.
Breakfast was very well done

Partner

8/10

Excellent

17 Jul 2026

Luis

It was great! Packing is tight but overall a great place to stay.

Friends_and_family Family

4/10

Poor

17 Jul 2026

Sue

Parking is a Nightmare! When the website states that there is a height limit they should say height/width limit. Too many parking spots and other travelers simply park their cars in spots too small to allow other cars to maneuver around the poles on each level. There is no monitoring of the parking tower that runs below the hotel. No elevator that even goes past the ground floor. The parking situation could possibly work if 1/2 of the spots were removed. Actually slightly scarped the side of my suv. Never will be back!

Friends_and_family Family

4/10

Poor

17 Jul 2026

Jennifer

No amenities available.staff was helpful.

Friends_and_family Family

10/10

Exceptional

17 Jul 2026

Angel

Beautiful

Self

8/10

Excellent

16 Jul 2026

andrew

The hotel was good in most aspects, but the parking was expensive and very, very tight as it is below the hotel

Partner

8/10

Excellent

15 Jul 2026

David

Very clean rooms, easy check in process. The free breakfast in the morning is a great value. The parking structure is my only complaint. It’s extremely tight area.

Family_with_children

10/10

Exceptional

15 Jul 2026

Ric Ishmael

The most clear advantage of this hotel is the location.

Partner

8/10

Excellent

14 Jul 2026

Mario

Clean room, comfortable bed, and staff were informative and friendly.

Self

10/10

Exceptional

14 Jul 2026

Trisha

Very nice stay

10/10

Exceptional

13 Jul 2026

Joshua

Staff were super helpful and nice allowing early check in by a couple hours (since a room was available) and access to their parking. Parking was tight but secure/gated. Not much of a problem with a midsize vehicle or smaller any bigger and you may want someone outside the vehicle spotting you. Rooms were clean and comfortable. Marina and fisherman’s wharf walkable. But this hotel is only a couple blocks away from the hop on hop off bus stop. I’d recommend getting a day or two pass to that. You can learn more about the city on their tour and get to many of the best spots without having the hassle of parking. I don’t regret booking here and saved a few hundred dollars and payed half parking in compared to some of the other locations.

Family_with_children

2/10

Poor

13 Jul 2026

Steven

I stayed for one week and they didn’t clean the room once. I called and went down to the front desk four separate times, and each time they apologized and assured it would be cleaned the next day. That never happened. The women in line behind me at the desk also had the same issue. Then as a nice bonus on the final night the power was out for the whole building and guests had to walk up to their rooms. Overall even for a budget hotel it was an incredibly bad experience

Self

10/10

Exceptional

13 Jul 2026

Eduardo

Very happy, Love the cleaning, smell and nice bed, nothing bad to say. Was exactly like the pictures.

Partner

10/10

Exceptional

13 Jul 2026

Kaarin

A really good location to stay in the city without spending a fortune. Buffet breakfast was pretty good and you could make your own hot fresh waffles - i really enjoyed these. Just a few minutes walk to the Big Bus Tour stops, we used these a lot to get round the city but also just a 25 - 30 minute walk down to the main Pier and promenade area. Staff were very good, a great welcome and lots of help when asked during our stay. Room was great, everything you need, especially air con, it was hot in June when we went.

Partner

10/10

Exceptional

12 Jul 2026

Michelle

This was a great hotel to stay at! The staff was so friendly and helpful. The rooms were great and so was the breakfast. I would definitely recommend this hotel to anyone staying in SF.

Family_with_children

10/10

Exceptional

11 Jul 2026

James

I couldn’t believe the value of this hotel. The location was very easy to get in and out of the parking garage. Our room had great views of the water and Golden Gate!! It appears there was just a major renovation? Room looked brand new. I called the day before to ask for an early check in and upon arrival the room was ready. Never had to wait for the elevator for long periods of time The breakfast was not gourmet but adequate with eggs, sausages, cereals, waffles, and fresh fruit.
Excellent location for those heading northbound after SF!!
Would definitely stay again.

Friends_and_family Friends

8/10

Excellent

11 Jul 2026

Amber

The staff was super friendly. Amazing location- we walked pretty much everywhere. Breakfast was decent. Our room had a great view and super comfortable beds, but the bathroom was inconveniently small. And the windows were old metal storm windows that built up a-lot of condensation each morning.

Parking garage was absolutely awful. Tiny and hard to maneuver.

Family_with_children

10/10

Exceptional

10 Jul 2026

Maricarmen

Clean room, nice staff, including breakfast, great location.

Family

10/10

Exceptional

09 Jul 2026

Shelly

We were pleasantly surprised by the hotel price considering how close it was to the waterfront. I expected less. The breakfast was much better than a typical \"continental\" breakfast.
Jean, who works at the front desk, was so helpful and very pleasant. We will definitely stay again if we're ever back in San Francisco!

Family

8/10

Excellent

09 Jul 2026

Ronda

The parking is very hard to navigate, not much room to make turns into spaces.
There isn’t a fridge or microwave in the room we were in,
As far as everything else goes, it was not a bad place to stay. Friendly staff, breakfast was like any other hotel food, nothing exceptional but palatable, it was kept very tidy. I would stay there again if I were ever in the area again.

Family

10/10

Exceptional

08 Jul 2026

JILL

The room at Comfort Inn was a great find and value. The desk staff were immensely helpful in offering ideas, directions and suggestions. Always smiling. The room was clean and functional with a delightful view of the bay and Golden Gate Bridge. The location felt safe and a walk to Fisherman's Wharf and other attractions. Not a lot of restaurants in the area, but did walk to Prime Rib, where they offer only delicious prime rib in various cuts. Great restaurant!

Friends

10/10

Exceptional

06 Jul 2026

Shaokui

it is a good place to stay overnight!

Family_with_children

6/10

Pleasant

05 Jul 2026

Reza

In the expedia it says parking available but it doesn’t mention about the price. Actually it’s kinda hidden price which I find it kinda scam. But hey charged 70$ for two nights parking.

Self

10/10

Exceptional

05 Jul 2026

Janet

Good area to stay . Will return again

Family_with_children

4/10

Poor

04 Jul 2026

Lisa

It was ok for the location but I wouldn't stay here again.

8/10

Excellent

04 Jul 2026

Michael

Honestly, it’s a really good corner spot. It’s not fancy but it’s really exactly what you want out of an affordable place. Only downside for us was the lack of a fridge in our room, but that was legit the only complaint. Good bed, soft pillows, lots of hot water, good and consistent breakfast, like the staff there were very good.

Partner

10/10

Exceptional

04 Jul 2026

Vicki

We stayed 1 night to be close to Fisherman’s Wharf and really enjoyed our stay at the Comfort Inn.

Friends_and_family Friends

4/10

Poor

03 Jul 2026

Parvinder Singh

Rooms were not maintained properly. Beds were not clean. Mattress below the bedsheets were very dirty. I visited with my family. Experience was not good overall. Condition of property is not maintained well. Definitely, needs improvement.

Family_with_children

8/10

Excellent

01 Jul 2026

Harish

Great location. However wifi was not available for all the days we stayed there.

Family_with_children

8/10

Excellent

01 Jul 2026

Jason

The room was clean and as expected. The free breakfast had good options and was delicious. The parking garage was a little difficult to navigate - very small and tight corners. Loved the walkability of the area and proximity to tourist attractions.

Partner

10/10

Exceptional

30 Jun 2026

Kathleen

Walking to anything was great

Friends

6/10

Pleasant

30 Jun 2026

Fariba

location was great

Family

2/10

Poor

30 Jun 2026

Sheldon

Where should I begin for starters I got locked in the bathroom for a hour because the door wouldn’t open. The room smelled bad as well as the sheets and bed. I had to buy candles and air fresheners just to be able to stay in the room

10/10

Exceptional

29 Jun 2026

Heather

Hotel is great location to every thing in the city. Room was good and breakfast was average. Would stay again if in town.

Family_with_children

10/10

Exceptional

29 Jun 2026

Margaret

We had a 2 night stay, beds were clean and comfortable. Our Bay view was outstanding!
The breakfast was great, good selection of choices and staff were topping up items and cleaning constantly which was fab.
The hotel was an easy walk to reach the waterside and Pier 39.
Great location. Area was clean and quiet. Safe to walk around with my family.
The hotel room was a little dated but with all the other perks we didn’t care.
I would definitely stay here again and recommend to other families.

Family_with_children

10/10

Exceptional

29 Jun 2026

Roxy

Definitely the nicest hotel in the area and in a safe neighborhood hood. Easy to find being right off the main strip and I didnt have to drive up any huge hills, that was a plus. Not far from shopping or the wharf area. Clean rooms, breakfast was decent too.

Family_with_children

2/10

Poor

29 Jun 2026

SALAMA

No mini fridge in rooms house keeping stopped working at 3pm so couldnt clean the room or get new sheets

Partner

10/10

Exceptional

28 Jun 2026

Erin

Great location! Small bathrooms. Breakfast was nice, very well maintained with food and clean. Staff was friendly.

Family_with_children

8/10

Excellent

26 Jun 2026

Ana

Clean room , had to wait a couple more minutes for my other room to be ready but other than that checking in was easy and staff were friendly. What we loved the most was our view from the top floor of the Golden Gate Bridge and the bay. Only thing that I didn’t like was how constricted the parking was that we didn’t want to take our small suv out again because is so hard. So we walked alot and paid for other transportation to get around.

Friends_and_family Family

10/10

Exceptional

26 Jun 2026

Benjamin

Jean was excellent. She was so helpful. Thank you Jean.

Family_with_children

4/10

Poor

26 Jun 2026

Sarah

When I checked in, the staff informed me that the carpet had just been shampooed. I told them I was sure it would dry and no big deal. I was WRONG. The carpet remained wet the entire time we were there. In addition, the room was hot and humid when we arrived. It never fully cooled down even with the air conditioning on its coldest and highest setting. The view of the Golden Gate Bridge helped with enjoying our stay but we were pretty miserable and had trouble sleeping. Everything else about the hotel was excellent.

Friends_and_family Family

4/10

Poor

25 Jun 2026

Steven

The internet did not work at all for our phone

Family

10/10

Exceptional

25 Jun 2026

James

Great little hotel with parking. It was easily accessible to public transportation. Great restaurants across the street.

Family_with_children

2/10

Poor

25 Jun 2026

Christopher

fruit flies in room. Staff wouldn't let me combine 2 back to back reservations. run down.

10/10

Exceptional

24 Jun 2026

Harley

Clean and location was great

Family_with_children

4/10

Poor

24 Jun 2026

Kevin

Room and hallway was dirty. Left over food left in hall by ice machine. Parking was extremely inconvenient, especially for the price. Should not be charged to use the garage.

Family

10/10

Exceptional

22 Jun 2026

Yunsheng

excellent view, super nice and safe location.

Family

10/10

Exceptional

22 Jun 2026

Raymie

My only complaint is how tight the corners are in the parking garage other than that to state was excellent

Family_with_children

10/10

Exceptional

22 Jun 2026

Gabriela

Everything was great. I only wish our bathroom was a bit bigger but the view was amazing.

Family_with_children

8/10

Excellent

22 Jun 2026

Alice

The room is kind of old furniture with a smell and the air conditioning is functional but a little bit noisy. The staff in the front desk is very friendly. Also I really like the breakfast because there are many kind of items for people to pick.

Family

4/10

Poor

22 Jun 2026

Alison

Our stay at the Comfort Inn in San Francisco was adequate, but there were several areas that could use improvement. The couch in our room looked quite old and didn’t appear very clean, which took away from the overall comfort of the space. The shower head attachment would not stay in place and continually slid down while showering, making it inconvenient to use.

We also asked the front desk for bottled water and were told none was available, which was disappointing after a long day of travel. Additionally, the parking garage is extremely tight and can be difficult to navigate, especially with a larger vehicle.

The location was convenient, but some updates and better attention to guest amenities would make for a much better experience.

Family_with_children

10/10

Exceptional

21 Jun 2026

Sophia

Property was great except the parking

Family

4/10

Poor

21 Jun 2026

Michelle

When we cyecked in we found out out we had to pay $40.00 a day to park at the hotel that we already paid $300.00 a night to stay at. So heads up!
Everything was older in the rooms abd defitnly could use a refresh if they are charging that much a night as well no mini fridge either
Very disappointed

Friends_and_family Family

8/10

Excellent

20 Jun 2026

maritza

Breakfast included. No AC but didn't need it. Some sink holes near hotel.

Partner

8/10

Excellent

19 Jun 2026

Marsha

Excellent location, clean and helpful staff. Parking well priced for sf, but difficult to get in and out of. Breakfast good, lots of food.

Family

10/10

Exceptional

19 Jun 2026

Barbara

Parking was a tight fit

Friends

6/10

Pleasant

19 Jun 2026

Jose A

Older property. Rooms a bit outdated. Bathroom facilities definitely needs updating.

Friends_and_family Family

10/10

Exceptional

19 Jun 2026

Kimberly

Check in was great, parking was expensive but accessible, room bathroom was very small, breakfast was fantastic, staff was fantastic. We had the two queen beds. The bathroom with one bedroom had a bigger bath.

10/10

Exceptional

19 Jun 2026

Karen

Great location! Some traffic noise. Staff very friendly. Checkout at noon is nice.

Partner

8/10

Excellent

17 Jun 2026

Aneet

Great location! Friendly staff. Decent breakfast but have to get there early enough so you don't miss out on all the options.

Family_with_children

10/10

Exceptional

17 Jun 2026

Theresa

We had a great experience at this hotel. We will definitely be back. Great free breakfast with eggs sausage and waffles and assorted muffins and juice and delicious coffee. I hope I’m saying her name correctly but Eva or Ava was so friendly and attentive when we checked in and always smiling and greeting us when we would be around the lobby.

Partner

10/10

Exceptional

15 Jun 2026

Kathleen

Front desk staff was very friendly.

8/10

Excellent

15 Jun 2026

Cristina

Partner

8/10

Excellent

15 Jun 2026

Charles

Clean hotel. Decent buffet breakfast. Close to port of San Francisco

Partner

10/10

Exceptional

14 Jun 2026

Kenneth

Secure parking $35 a day. Small driveways below building, drive safely.
Ask for a room 6th floor and above. Beautiful view of the Golden Gate Bridge when sunny.
Good coffee shop across the street, hotel coffee is weak, but breakfast was ok, don’t live on it. lol.
Nice restaurants across the street too and walking distance to Fort Mason and Wharf.

8/10

Excellent

13 Jun 2026

Ronald

The staff are wonderful. They are very helpful and pleasant people.

Partner

8/10

Excellent

11 Jun 2026

Mandy

We enjoyed our stay. The hotel is a bit older and could use some updating . The fan in our bathroom didn’t work so that made it hard to clear out the steam from showers. Also, the sink area was very small so having 4 people try to get ready for the day was frustrating.
Breakfast was good, but they cleared it out right at 9:30am every day, so I saw a few people bummed they couldn’t get cereal or coffee or anything. The breakfast area was clean and updated but it got very crowded.
The front desk staff was always friendly and helpful and the room was relatively quiet. But even on the top floor, we could hear quite a bit of street noise. The views made up for it though. Overall it was a good experience. We would stay here again.

Family_with_children

8/10

Excellent

11 Jun 2026

Mai

Nice clean room. Great location for visiting San Francisco.

Partner

10/10

Exceptional

10 Jun 2026

Richard

Room view was amazing! The hotel was on the older side however the beds were very comfortable. The breakfast was not great limited options however the kids loved it. The AC worked really great.

Family_with_children

10/10

Exceptional

10 Jun 2026

kimberley

This is the perfect location to stay if you want to be in a safe area and close to fisherman’s wharf. They had a breakfast every morning. The staff was helpful and I felt safe walking the streets. If you do any of the hop on hop off bus adventures the pick up was literally across the street. I can’t say anything more positive about this location. I will definitely be back and tell all my friends to stay here.

Family

2/10

Poor

08 Jun 2026

Halima

Stinky old couches that had dust in the corners of the cushions. Stained and smelly carpet. Poorly maintained facility in dire need of upgrade. Not worth the pricy charges.

Self

10/10

Exceptional

08 Jun 2026

Laddie

It was in an excellent location, the staff were very friendly, it was a good price.

Partner

6/10

Pleasant

07 Jun 2026

Raul Humberto

1 en 5 noches limpiaron mi cuarto solo 1 vez
2 la segunda noche mi regadera no Dejaba de tirar agua marque y me dijeron Que no podian hacer nada , si no hasta la mañana que llegara manteniento , no dormi en toda la noche escuchando el agua caer , tengo fotos y video . Se me hizo pesima atencion que no me cambiaran de cuarto ( supuestamente no habia ) pero MAs pesimo que me cobraran esa noche la cual mi familia y yo mo descanzo
3 desayuno esta bien pero no hay variedad , otras cadenas por el mismo precio ofrecen MAs variedad al tercer dia ya esta uni Casado del mismo sabor
4 ubicacion es excelente del hotel, llegas a todo rapido y tienes el Camion enfrente , pizas y tienda
5 limpieza es buena pero solo limpiaron 1 vez
6 tarde MAs de 30 minutos en el check in y eso que no habia gente frente a mi , era el unico

Friends_and_family Family

8/10

Excellent

07 Jun 2026

Joan

I loved having the breakfast buffet available each morning. It was a good way to start the day of adventures. I appreciated that we were within walking distance of many attractions. The staff was very helpful if we needed anything. While this was not what I'd consider a \"luxury\" hotel, it was exactly what we wanted and needed. I would return to this hotel when returning to San Francisco.

Family

10/10

Exceptional

06 Jun 2026

Hilary

Room was clean, beautiful view

Friends_and_family Family

6/10

Pleasant

06 Jun 2026

Rodney

It was good, comfortable but very dated

Family_with_children

10/10

Exceptional

05 Jun 2026

Linda

Jonathan was very helpful

Family

4/10

Poor

03 Jun 2026

Jana

Breakfast tasted bad! Too many people at breakfast no matter what time you went. Tiny room and bathroom. Entire building was old and run down. Bed has zero support and very uncomfortable to sleep on. Disappointing stay.

Partner

8/10

Excellent

03 Jun 2026

Sophia

Perfect for couples and it was clean and quiet and the breakfast was great!

Partner

10/10

Exceptional

03 Jun 2026

Saman

Perfect

10/10

Exceptional

03 Jun 2026

Renette

Staffs are so helpful and has excellent customer service particularly Terry and Jonathan.

Family

8/10

Excellent

02 Jun 2026

Aaron

Staff was great. Very kind and professional. Room was clean. I don't think putting the coffee maker in the bathroom is a good idea. Bathroom is smaller than most hotels I've stayed in and the drain needs maintenance. There was standing water in the shower while in use. Breakfast sausage was steamed, or microwaved, not browned and the eggs had condensation in them from the steam table.

Partner

8/10

Excellent

02 Jun 2026

Robert S

Very clean and courteous, responsive to questions and requests

Friends_and_family Family

6/10

Pleasant

01 Jun 2026

Chetan

Refrigerator and microwave are not included.
For short term stay no room service is provided. We pay per night then why the room service is not provided everyday?
Car parking is not included.

Partner

10/10

Exceptional

31 May 2026

Mehri

The hotel is in a great location. Although it is an older property, it is well-maintained and clean. The breakfast was very basic, but more importantly, the hotel offers parking, which is a valuable amenity in that area. The staff was friendly, nice, and helpful throughout our stay.

Partner

10/10

Exceptional

31 May 2026

Renette

Terry and Jonathan helped us on our check in and it went so smooth. Excellent customer service .

Family

8/10

Excellent

30 May 2026

Troy

Value for money was good.

Family

8/10

Excellent

29 May 2026

Margarita

Breakfast was good and for all tastes, yogurt, toasts, cereal, pancakes, coffee, juice, eggs
Bedroom was comfortable and clean, a bit out dated but ok
Bathroom comfortable and staff really nice.
The only con one elevator was broken for 2 days and it was a bit chaotic, but just temporarily

Business

10/10

Exceptional

29 May 2026

Zabrina Mae

Friendly and helpful staff. Comforting and homey room.

Business

8/10

Excellent

26 May 2026

Pat

Clean room, nice breakfast

Friends_and_family Family

10/10

Exceptional

26 May 2026

Ronald

The fre breakfast was excellent. The location is perfect. It's within walking distance to palace of fine arts, fishermans wharf and lombard st. The room is very nice and clean. The staff is very accommodating. The only flaw was that the elevator was out of order on our first day and after we just walked all day and up Lombard street and had to climb up 11 floors to our room. Other than that it's outstanding

Partner

8/10

Excellent

25 May 2026

Richard

The beds seemed a little small, they advertise queen size but they look like full size

Partner

6/10

Pleasant

25 May 2026

Dennis

The gentleman who checked us in was a gem. He was friendly and helpful.
The first night there I got very little sleep. I kept getting stuck with something that would wake me. Upon investigation in the morning I found that the mattress cover was ripped up and the fibers which felt like threads of fiberglass were poking through the sheet. I asked a houseman about it but he recommended that I speak to the front desk. Seems he didn’t want to take the responsibility…. I understood. I went to the front desk and showed them photos & I asked for a new one but hours later at 2pm I had to go to the front desk and ask again. The lady at the desk told me that I should speak to the manager. When she called her she asked her to call back in 5 minutes. So here I am on my vacation waiting in the lobby to speak to the manager which I finally did & she assured me that by 4pm it would be taken care of…. & it was.
I worked in a 904 room hotel for 20 years so I know how things work & how they should work.

Partner

8/10

Excellent

24 May 2026

Gabriela

The hotel didn’t offer daily housekeeping like most regular hotels do — probably due to staffing shortages. It also doesn’t have a minibar/fridge, which could be inconvenient if you need to store medication. The property is old, but it’s fine if you’re just staying a few nights in San Francisco.

Friends

10/10

Exceptional

23 May 2026

Anayancy

muy buen desayuno, muy amable el personal, y tuvimos una excelente vista.

Partner

10/10

Exceptional

22 May 2026

Napolean

Clean room and very helpful staff