Name: Kimpton Alton Hotel Fisherman's Wharf
Address: Jones Street, 2700, San Francisco, 94133, US

Kimpton Alton Hotel Fisherman's Wharf

San Francisco Area - CA · United States

100 reviews shown

8/10

Excellent

14 Jul 2026

Jason

One of the best locations that one could ask for if you want to be steps away from Fisherman’s Wharf and things happening down the pier! Room was a nice size but the bathroom could have used a little more TLC — especially the shower where one could see some stains had set in over time. Staff was very helpful and friendly! Valet parking was an option, but didn’t use it and parked across the street in a lot for 70% cheaper. Would stay here again as long as price was below $300 per night.

Family

6/10

Pleasant

13 Jul 2026

Flavio

Well located.

10/10

Exceptional

12 Jul 2026

Heath

The location was great! The staff were very accommodating.

Family_with_children

10/10

Exceptional

12 Jul 2026

Bryan

Bed , pillows and bedding was very comfy! Staff very friendly and accommodating. Location was walking distance to Fisherman's Wharf, great restaurants and cruise terminal!

Friends_and_family Friends

4/10

Poor

12 Jul 2026

Victor

The room was clean ana bed was comfortable. Staff was very nice. There was noise coming from AC unit that I had to wear ear plugs.
I called the front desk but noise continue.
Biggest issue. Is that there was an additional charge of $168 dollars that I was told Expedia charges you but is not in the original amount that charge your credit card.
Overall I will give this service a 3. Be careful when you make your reservation and read the fine print

Self

8/10

Excellent

11 Jul 2026

Hong

Room is clean and staff is very helpful

Family

8/10

Excellent

09 Jul 2026

Monica

Very clean room, excellent location and incredibly friendly staff. They lack the requested amenities which was very disappointing. We were to get a bottle of wine with the room but never did. Prior to arrival we arranged for champagne and fruit/cheese platter in the room for my daughters 21st birthday but this did not happen. Nor were we charged, but pretty disappointing.

10/10

Exceptional

06 Jul 2026

Maybelle

Our room was really comfortable. We even had an In 'N'

10/10

Exceptional

05 Jul 2026

Syed

Staff was very helpful. Property was clean

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

Eric

If you want to be in the heart of it all and comfortable while you stay, stay here. It's the only place I'll stay in the area. Fantastic staff, top notch facility and a great location. What else do you need?

Family_with_children

10/10

Exceptional

26 Jun 2026

Peter

I had a terrific stay. One of the elevators was briefly offline and probably needs some maintenance. It was up and running thereafter and I never saw the problem return. The elevators are a little slow in operation.

Friends_and_family Family

8/10

Excellent

25 Jun 2026

Duygu

Great location and a clean room, which were my top priorities. I didn’t use the other amenities, so I can’t comment on those.

10/10

Exceptional

24 Jun 2026

steven

Amazing hotel and the staff were also amazing

Partner

8/10

Excellent

24 Jun 2026

Maria

Great location with proximity to SF sights. Fun atmosphere, quiet room.

Partner

10/10

Exceptional

20 Jun 2026

Nicolas

Perfect

Friends

6/10

Pleasant

19 Jun 2026

Ashgan

The room was okay
The rate for valet parking was very high
Only hotel that did not offer coffee or fridge or microwave in room.
And we were over charged $44 for no reason.
Will not recommend this hotel or plan to stay at this hotel in future.

Partner

8/10

Excellent

19 Jun 2026

Dwight

Quiet. Great stay

Self

6/10

Pleasant

14 Jun 2026

Kaiyan

Every staff from front desk is not nice. Room service is great! The room is clean!

Family

8/10

Excellent

09 Jun 2026

cheryl

While the room itself was clean and comfortable, the front desk service during my stay was incredibly poor.

Over the course of two different days, the hotel misplaced my parcel twice. When I approached the front desk to ask about the process for locating a missing package, the staff member on duty (Hispanic male working Sunday evening 6/7 around 9:00 PM) was unprofessional and dismissive. He told me there was \"no process,\" for lost parcels suggested I come back in the morning or ask housekeeping, and when pressed further, simply told me to \"ask Amazon\" if it couldn't be found.

For a 4-star hotel, losing a guest's parcel and responding with such a dismissive attitude is completely unacceptable.

Fortunately, we asked again later and received a much better response. A front desk lady and her manager (who had silver hair) were very helpful and successfully located our parcel.

I appreciate the clean room and the manager who eventually resolved the issue, but management needs to address the lack of professionalism and basic customer service training with their evening staff.

10/10

Exceptional

09 Jun 2026

Dhon

Excellent service! Clean and great location

Family_with_children

8/10

Excellent

04 Jun 2026

Francisco

Hotel was small for the price we paid! Bathroom the plug in Was on the other side of the bathroom!

Friends_and_family Family

10/10

Exceptional

01 Jun 2026

Agustin

The staff was very nice and professional including the valet staff.

Partner

8/10

Excellent

30 May 2026

Jonathan

We had a very enjoyable stay at the Kimpton Alton Hotel. The hotel itself is beautiful, with stylish décor, excellent facilities, and a great atmosphere. The room was lovely, comfortable, and well-appointed, and the location is ideal for exploring Fisherman’s Wharf and many of San Francisco’s main attractions.

The restaurant and gym were both excellent additions and helped make our stay even more enjoyable.

There are, however, a few things worth noting for future guests. Tea and coffee were only available during the morning service, and there was no kettle or coffee machine in the room, which was a little disappointing.

Our package included breakfast, but this was provided as a voucher towards breakfast in the restaurant rather than a fully inclusive breakfast. Guests should also be aware that a compulsory 20% gratuity is added, along with additional local San Francisco charges, which increased the final bill.

Parking was another surprise. While parking is available, we were not expecting the cost of approximately $75 per day plus taxes, so it is worth factoring this into your budget before booking.

Overall, this is a lovely hotel in a fantastic location with great facilities, but it is worth being aware of the additional costs that can arise during your stay.

Partner

10/10

Exceptional

28 May 2026

Laura

Eclectic rooms (with record players), complementary happy hour and morning coffee times. Close to Pier 39, Chinatown and Little Italy, which all have great tours available. We would definitely stay again!

Family_with_children

8/10

Excellent

28 May 2026

Suchitra

This is a great location to stay in you want Fisherman's Wharf. The staff are helpful. Rooms are comfortable and clean. Complimentary coffee in the morning and wine in the evening. Easy walk to all the activities in the area.

Family_with_children

10/10

Exceptional

27 May 2026

Jennifer

Great location.

10/10

Exceptional

26 May 2026

Amanda

Coffee in the morning and cocktail hour were lovely. Great location

Partner

10/10

Exceptional

25 May 2026

cornelia

Great spot

Family

8/10

Excellent

24 May 2026

Marivic

Location. Nespresso coffee. Cold water in the lobby.
But lobby usually cramped with guests.
Room was very comfortable but sink drained slowly.

Partner

10/10

Exceptional

23 May 2026

Jack

great spot

8/10

Excellent

21 May 2026

Judith

Hotel was in a perfect location for all the pier and excursion pick up activities that we plan (Napa Valley tour and Alcatraz). The room was clean and comfortable. The other areas of the hotel could be a bit more updated and refreshed -- carpets, furniture, elevators. One elevator was not working and there are only two which caused a bit of a wait when going to and from our room. Front desk staff were very friendly and accommodating :-). People should be told about the stairway -- if you go in, you may get locked in which is a bit of concern and a security issue if you are not aware. Overall, I would stay there again based on the clean room and friendly staff and location.

Friends

10/10

Exceptional

20 May 2026

Amy

Great location and friendly staff!

Partner

10/10

Exceptional

20 May 2026

Jessica

We had a wonderful time, free upgrades room!

Friends_and_family Family

10/10

Exceptional

17 May 2026

Christopher

Really cool hotel, everything was done in a special way. Will definitely stay again. One of SF’s cool hotels!!

Self

10/10

Exceptional

15 May 2026

Shannon

Well located if you are interested in spending time down along Fisherman's Wharf and you want to have easy access to Golden Gate Park and the surrounding area. Very friendly and helpful staff, surprisingly quiet location and the room was very comfortable.

Family

10/10

Exceptional

14 May 2026

Brie

I have stayed at this property twice now, I like the location, find the staff very friendly and helpful and I will continue to book this location on my SF trips in the future.

Self

10/10

Exceptional

06 May 2026

Robin

Everything about this property keeps us coming back! The location, cleanliness, staff, it’s all just right!

Partner

10/10

Exceptional

04 May 2026

Julie

It's a quick walk to Fisherman's Wharf so great location. Beds were comfortable and it was quiet for being in the middle of the city. Room was very clean and the furnishings felt current (not dated). Would 100% stay here again.

Partner

4/10

Poor

03 May 2026

Riley

Room was dark and very very loud. No breakfast and coffee was okay but only available for a short period

Partner

8/10

Excellent

29 Apr 2026

YOLANDA

Only one working elevator

10/10

Exceptional

27 Apr 2026

Michaeline

Perfect stay and the staff were amazing. Loved that they freely give out waters!

Partner

10/10

Exceptional

24 Apr 2026

Yetive

Great hotel, clean, the room was very cute and extremely comfortable bed. Location was perfect.

Family_with_children

8/10

Excellent

24 Apr 2026

Edwin

Room where clean but dated. Excellent location. Staff was very attentive and helpful.

Partner

8/10

Excellent

22 Apr 2026

Troy

Views were not great. Breakfast was a little pricey and it was barely covered by the $50 daily breakfast voucher. We were also surprised by the additional $50 per night room fee. They were kind enough to wave two nights of the fee. Hotel was clean and staff were friendly.

Family

10/10

Exceptional

21 Apr 2026

Feliz

Great location

Friends_and_family Friends

10/10

Exceptional

20 Apr 2026

HEATHER

I love this hotel so much! Very friendly staff and excellent amenities. I especially liked the in room records and access to a live plant to keep in your room! The on site restaurant is excellent as well!

Self

10/10

Exceptional

18 Apr 2026

Trent

Great hotel!

Friends_and_family Family

6/10

Pleasant

14 Apr 2026

Jessica

There was no charging station as advertised on Expedia. The photos are better than the actual property! I was hoping for a dog relief area for a pet friendly property! It is what you get for a conveniently located hotel near Fisherman’s Wharf- small and expensive!

Family_with_children

8/10

Excellent

13 Apr 2026

Mark

Friendly staff, slept good and place was pretty quiet. No coffee makers in room so have to head down to lobby each morning with sleepy eyes. Good food downstairs at restaurant. Overall a great stay

Partner

8/10

Excellent

13 Apr 2026

Donald Ray

Nice location

Partner

10/10

Exceptional

12 Apr 2026

Barbara

The vallet parking staff were prompt, welcomed us with a smile and explained the process to retrieve our car. The lobby was clean. Reception staff were professional, knowledgeable and kind. They made my husband and I feel welcomed and special. They congratulated us on our 8th year wedding anniversary and thanked us for choosing their hotel to celebrate this special occasion. The room was clean and everything was as advertised. The bed was super comfortable, not too firm or too soft but just right. I loved the bathroom amenities, especially the silky lotion with a subtle fragrance.
We had dinner at the Abaca restaurant. If one can make the time, I encourage everyone to dine at Abaca. You will have a wonderful experience with the burst of delightful flavors.

Partner

10/10

Exceptional

10 Apr 2026

Robert

Nice location. Staff was awesome! Rooms are nice

Family_with_children

10/10

Exceptional

10 Apr 2026

Sonja

Great location and very friendly staff. Would definitely stay here again!

Partner

8/10

Excellent

08 Apr 2026

Arin

Clean and served as a nice stay. Parking is expensive. There is a cheaper option across the street in a parking garage. Walkable to all Fisherman’s Warf areas

Family

6/10

Pleasant

07 Apr 2026

Jennifer L

Clean rooms, good location…a bit overpriced though and the parking for each night is totally overpriced.

Family

10/10

Exceptional

07 Apr 2026

Tina

Great modern hotel - we had a premium room with 2 queen beds which was very spacious. Complimentary wine in the evenings was good as was coffee in the morning. Ideal location for walking around many areas- perfect for ferries to Alcatraz and Sausalito. Nice cafes nearby. Would definitely stay again!

Family

4/10

Poor

06 Apr 2026

Rekha

It was ok

Family_with_children

8/10

Excellent

05 Apr 2026

Jeff

Everything was great except 1st night had no power from 9-10pm and 4-5am. They did have a generator but was a little difficult. All and all great location easy to get around and very nice staff.

Partner

6/10

Pleasant

04 Apr 2026

Ogechi

The rooms are a good size and clean. The front desk staff and valet are not hospitable.

Business

6/10

Pleasant

02 Apr 2026

Ross

The entire hallway outside our room smelled intensely like dog poop. We did not have a pet. There were a lot of guests with dogs at this hotel. We complained about the smell and asked to be moved. They claimed they were booked and could not move us. When we told them we would give them a bad review on Expedia, they immediately found us another room. The new room and hallway did not smell, but we were turned off by the original odor and the way they handled us.

Partner

10/10

Exceptional

01 Apr 2026

Lewis

Rooms are really nice and spacious, super comfy beds and the location is easy to just get outside and enjoy SF.

Family_with_children

10/10

Exceptional

30 Mar 2026

Tracy

The room was very spacious and so clean. The staff we all very pleasant and so helpful. We had a great one night stay.

Partner

10/10

Exceptional

30 Mar 2026

Clinton and Valerie

Record player was a cool touch

8/10

Excellent

29 Mar 2026

Florian

Property was overall satisfactory. Well located, staff polite and knowledgeable but room was a bit overpriced for the standards and amenities that are offered.

Family

10/10

Exceptional

29 Mar 2026

Larry

Excellent place to stay, walking distance with full bar and restaurant in lobby

Friends_and_family Family

10/10

Exceptional

27 Mar 2026

Laura

Very accommodating staff for our family and service dog. The front desk staff were welcoming and helpful. Very comfortable room and housekeeping was prompt and friendly.

Family_with_children

8/10

Excellent

27 Mar 2026

Mary Alice

The room was a good size and very clean. It also had air conditioning which was a plus. The staff were very helpful and friendly. The location was good. Near transit and attractions

Partner

6/10

Pleasant

21 Mar 2026

Carolyn

Arrived to air con unit not responding to thermostat, had to operate manually ☹️
Sent to sleep with sound of the bins being emptied between 9-10pm

Family

10/10

Exceptional

21 Mar 2026

Colin Thomas

6th time visiting San Francisco but first time in 10 years.

Primarily booked this hotel for location. Close to Fisherman’s Wharf & North Beach but also close to Embarcadero & Golden Gate.

Wonderful hotel. Area around it is clean & safe unlike downtown. Staff are very friendly & attentive. Room was big & clean.

Couldn’t really fault hotel other than no kettle in room. People from Britain & Ireland do enjoy a cup of tea so kettle was missed. In saying that there is complimentary tea & coffee in morning from 6-9, but would have loved a cuppa in the afternoon.

Self

10/10

Exceptional

18 Mar 2026

Lesley

Ideal location, large rooms and a bonus happy hour every night from 5-6!

Partner

6/10

Pleasant

16 Mar 2026

Stuart

no breakfast options

6/10

Pleasant

16 Mar 2026

Mark

Hotel is run down.
Valet staff was terrible.
The hallways leading to the room have a bad smell.
The fitness center is in very bad condition.
Room was generally clean but all looks old and in bad need of a coat of paint and a general refresh.
Would not stay here again

Friends_and_family Family

6/10

Pleasant

16 Mar 2026

Megan

It would be great to have a coffee maker in the room instead of having to go to the lobby. Staff was okay. I asked to shorten my stay by a day, which the manager approved but then he wouldn’t respond to the Expedia emails to confirm. I felt like I was getting the runaround.

8/10

Excellent

16 Mar 2026

Jackie

Great location!

Friends

10/10

Exceptional

15 Mar 2026

Maria

took a chance on this hotel after i saw someone post about it on tiktok and it did not disappoint. easy check in, complementary wine/water/coffee, WiFi, it was clean, got fresh towels, and the staff was super sweet and helpful. thank you for an amazing stay.

Friends

10/10

Exceptional

14 Mar 2026

Scotia

Friendly staff, incredible restaurant and servers one of the highlights of our trip! Very comfortable bed and cozy rooms.

Partner

10/10

Exceptional

09 Mar 2026

Elizabeth Johnson-

Excellent location, have stayed here twice in a month. Highly recommend

10/10

Exceptional

08 Mar 2026

Christopher

The location couldn't be better one block from fisherman's wharf, everything you need!

Self

6/10

Pleasant

08 Mar 2026

Alicia

It was difficult to find this hotel and we received a wake up call when we didn’t have one ordered and we could hear everything happening in the halls. Noisy.

Friends_and_family Family

10/10

Exceptional

07 Mar 2026

Debra

The room was very clean. The bell person was very helpful with getting our bags to our room. The valet was also very helpful to us. We would stay again if the opportunity arises.

Friends_and_family Friends

2/10

Poor

04 Mar 2026

Kristina

My bathroom was dirty room loud as ever n black out curtains sucked

Business

10/10

Exceptional

04 Mar 2026

Arturo

Close to the wharf, and nice hotel.

8/10

Excellent

01 Mar 2026

Simone

The staff was amazing. For the amount of money spent I just have a few things to point out. Upon entry the walk way is very warm…this wasn’t a hot summer day so maybe the air in that area needs to be monitored. Fifth floor smelled of old cleaning rags…turn off. AND the signage needs to be more visible upon arriving to the hotel. The connected restaurant signage was more noticeable. At least put the name on the valet boards. It’s quick to ride by and causes stress for out of town visitors

Friends

10/10

Exceptional

23 Feb 2026

kathryn

Staff were super friendly, informative and helpful. Quick check in & check out process. Room was clean and honestly couldn't hear any noise either from the road or from any neighbors. Housekeepers were kind and also very friendly, attentive every day. Impressed with the restaurant in the lobby, also impressed with amenities available and provided. Close enough to all tourist main hub attractions and transportation options.

Friends_and_family Friends

6/10

Pleasant

16 Feb 2026

Diana

Staff not very friendly, amenities are extra. Room is good size and clean.

Leisure Partner

10/10

Exceptional

16 Feb 2026

Arturo

Excellent location very clean hotel.

8/10

Excellent

15 Feb 2026

artist

The hotel location is absolutely great. 5 minute walk to fisherman’s wharf. Parking is not great, the hotel charges $75 a night for regular vehicles and 99 for extra large. Room was clean and so was the hotel. Be aware this is a pet friendly hotel.

Leisure Partner

10/10

Exceptional

13 Feb 2026

Karrie

I enjoyed the records, record player, robes, shower, Social hour, breakfast and everything with the room.

Friends_and_family Friends

10/10

Exceptional

06 Feb 2026

Richard

Great room and very helpful staff

Partner

10/10

Exceptional

05 Feb 2026

Lana

The rooms were clean, the staff were friendly and helpful with supper recommendations. Everything about this day was great, From happy hour to extra bottles of water to location! Thank you for a wonderful stay!

Leisure Partner

2/10

Poor

04 Feb 2026

Aartika

Room was ok but i got charged 2× for hotel deposit and staff were unapologetic and refused to help much saying i must call my back when ny bank cant do anything. Their systems are backward im atill waiting for my money

Friends_and_family Family

10/10

Exceptional

02 Feb 2026

Edith

Cean, perfect location and the staff (everyone) was absolutely fantastic. Very kind, courteous and treated everyone graciously and respectfully. I highly recommend this hotel for everyone if visiting San Francisco.

Business

6/10

Pleasant

01 Feb 2026

Laura

Better staff service at check in

Leisure Partner

10/10

Exceptional

21 Jan 2026

William

Great hotel and the surroundings area was awesome as well. You are near everything and right across the street is a place called Surisan that serves amazing food. Expensive but great and tasty.

Leisure Family

10/10

Exceptional

19 Jan 2026

Beat

Bottle of wine and excellent hospitality

Business_and_leisure Partner

10/10

Exceptional

19 Jan 2026

Nigel

Handy and clean

Leisure Family

10/10

Exceptional

18 Jan 2026

Peter

Wonderful staff, very quiet, nice room

Partner

10/10

Exceptional

16 Jan 2026

Stephanie

Staff was helpful and the amenities were great.

10/10

Exceptional

11 Jan 2026

Kimberley

The hotel was spotless and really friendly staff, I arrived at 10am after a long flight and they allowed me to check in early as they had a room available, very thankful for that.
I would highly recommend and would stay here again in the future.

Self

6/10

Pleasant

10 Jan 2026

chrissi

It was a good stay, clean, no complaints about the room or staff. One issue for me is the coffee situation. And this won’t affect some people, but I personally love to wake up and drink a cup of coffee before brushing my teeth, or my hai, or Before doing much of anything, and they don’t offer coffee in the room. You must go down to the lobby for their scheduled times.
I found this extremely irritating.
Also the A/C / heating unit is obnoxiously large and loud. But over all. Good.

Leisure Family