Fairmont San Francisco

United States , San Francisco Area - CA
NOB HILL, 950 Mason Street
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100 reviews shown

8/10

Excellent

21 Mar 2026

Shilpa

Great service; clean room.

8/10

Excellent

19 Mar 2026

Kyle

Standard room did not have any view but was otherwise fine. Very classic historic looking building. Tonga Room bar is a fun \"cruise ship\" vibe. Decent gym and sauna you can use for free (though they make you sign up for some account first). Laurel court restaurant lunch was pretty good. Staff were excellent all around.

Partner

10/10

Exceptional

19 Mar 2026

Kieran

Stunning inside and out. Employees were very pleasant, views were incredible. Bit noisy, but that’s to be expected given the location.

Partner

10/10

Exceptional

18 Mar 2026

Gladys

The room was great with an unbelievable view of the City. A must stay for special occasions.

10/10

Exceptional

18 Mar 2026

Jelani

Very nice stay! I was upgraded as it was my birthday which was a nice gesture from the staff!!

10/10

Exceptional

17 Mar 2026

Hollie

Room was clean but had excessive wear that isn’t in tandem with the expected quality of Fairmont. Bed was extremely firm and pillows were not very comfortable. Overall the property is exceptional, just in need of updates!

Friends_and_family Family

10/10

Exceptional

17 Mar 2026

Debra

Clean, well appointed and attentive staff

10/10

Exceptional

15 Mar 2026

Ingrid

Very professional and high hospitality staff. Enjoyed our stay.

Family_with_children

8/10

Excellent

13 Mar 2026

mark

The staff were very nice

Friends

10/10

Exceptional

10 Mar 2026

Robert

Great staff; nice restaurants.

Business Self

10/10

Exceptional

08 Mar 2026

Yen

Location and festive for the holidays

Leisure Family

4/10

Poor

06 Mar 2026

John Adrian

Staff helpful
Property tired / run down
Tried to bill me for a resort fee on check out - not discussed till that point. Complete con
I would not stay here again

Self

10/10

Exceptional

28 Feb 2026

John

Great view over the bay!

Partner

10/10

Exceptional

25 Feb 2026

Mitchell

Great.

Friends_and_family Family

10/10

Exceptional

22 Feb 2026

David

Absolutely fabulous room, very responsive staff, perfect location

Friends_and_family Family

10/10

Exceptional

22 Feb 2026

Robert

Clean room, friendly staff, great location. Nice in room amenities.

Partner

10/10

Exceptional

21 Feb 2026

Margaret Farish

The property was perfectly located and beautiful. The staff were very polite.

10/10

Exceptional

18 Feb 2026

esther

Amazing

10/10

Exceptional

09 Feb 2026

Chris

Great Room and Staff !

Leisure Partner

6/10

Pleasant

03 Feb 2026

Tonya

Lobby is beautiful and iconic. Room was okay, a bit dated. Bottled water was available. Beds are comfortable, good sheets. Staff were incredibly nice and friendly. Was hoping to order a bloody mary after a long night out (at around 10 am) and wasn't available till noon. For the price point, I don't know if I will stay there again.

Leisure Friends

10/10

Exceptional

02 Feb 2026

Hanrin

Nice residence and nice place.

10/10

Exceptional

29 Jan 2026

Ronnie

Excellent staff. Beautiful place.

Leisure Partner

10/10

Exceptional

29 Jan 2026

Danielle

Nice overall stay.

6/10

Pleasant

26 Jan 2026

Carol

Bathroom had spots of lotion or some other substance around the toilet area on the floor

Self

6/10

Pleasant

26 Jan 2026

Jeff

Not up to the standards expected from the S.F. Fairmont Hotel

10/10

Exceptional

25 Jan 2026

Gustavo

We had a good stay at the Fairmont. Room was very clean and they provided nice amenities, ie. iron, steam machine, robes, umbrella (didn’t use). There is a beautiful lobby and all staff were very friendly. The only downside is that the room walls are paper thin. We could clearly hear our neighbors having a normal conversation. Fortunately they weren’t being loud at late night or too early in the morning.

6/10

Pleasant

25 Jan 2026

Austin

Dated hotel, extremely busy lobby

10/10

Exceptional

25 Jan 2026

Jaqueline

Friendly staff, great location and beautiful view of the bay from the bayview signature room!

10/10

Exceptional

21 Jan 2026

Lucila

The best location in San Francisco and very clean hotel. Love it!!!

Leisure Partner

6/10

Pleasant

19 Jan 2026

Lauren

Tiny bed, everything was in need of a refresh. Very minimal options for food on property.

Partner

10/10

Exceptional

18 Jan 2026

krista

Beautiful iconic property

Leisure Friends

10/10

Exceptional

17 Jan 2026

Allison Claire

All The staff are incredibly helpful. From the valet to the concierge to the reception to the electrician who came to help with my room.

Business_and_leisure Partner

10/10

Exceptional

15 Jan 2026

Cheryl

The entire stay was amazing. This is truly a 5 star hotel.

Leisure Friends

10/10

Exceptional

11 Jan 2026

Jennifer

Friendly staff & beautiful room.

Leisure Family

10/10

Exceptional

08 Jan 2026

janet

The STAFF!! So friendly, chipper, smiley, warm - the bellhops/valets, in particular, all seemed to love their work and their jobs and get along so well with one another. Their enthusiasm was palpable! I travel over 150 days/year for business and I can’t remember the last time I saw a more jovial team. Bravo! Housekeeping was also very friendly.

Business

10/10

Exceptional

06 Jan 2026

Dan

Room was great

Leisure Partner

10/10

Exceptional

05 Jan 2026

Scott

Yes

Friends_and_family Family

10/10

Exceptional

05 Jan 2026

john

Great!

2/10

Poor

04 Jan 2026

Arzhang

had a terrible experience at the Fairmont San Francisco. The room was dirty and clearly not cleaned properly, which is unacceptable for a hotel of this level. On top of that, the customer service was very rude and unhelpful.

It took 45 minutes for them to bring my belongings to my room, and no one apologized or seemed to care. I was really hoping to have a good experience for New Year’s, but instead, it was completely ruined.

This hotel does not live up to its reputation at all. I will never come back and do not recommend staying here.

Leisure Partner

10/10

Exceptional

04 Jan 2026

Heather

10/10

Exceptional

04 Jan 2026

Azita

Clean room
Great bed and pillows
Loved the in room coffee and tea
Amazing staff
Beautiful Decor everywhere

Leisure Family

10/10

Exceptional

04 Jan 2026

Scott

Great front desk staff. Very helpful.

Business_and_leisure Family

10/10

Exceptional

04 Jan 2026

Carlos

La habitación impecable y el servicio excelente

6/10

Pleasant

04 Jan 2026

Scott

Way too busy during the holidays

10/10

Exceptional

03 Jan 2026

Charis S

Bed was very comfortable. View from room was great. Good gym. All additions asked for came to the room with no problems. Problem with cleanliness in bathroom compensated well. Great check in and check out experience. In room breakfast quality slightly average. Friendly staff throughout hotel.

Leisure Self

10/10

Exceptional

03 Jan 2026

Samuel Quay

Overall great experience

8/10

Excellent

01 Jan 2026

Daniel

I thought everything about our stay at the. Fairmont was fantastic except that we could hear everything from the room next door

Leisure Partner

10/10

Exceptional

31 Dec 2025

Gerald

Beautiful hotel

8/10

Excellent

30 Dec 2025

Scott

Clean room
Wonderful staff

Friends_and_family Family

6/10

Pleasant

29 Dec 2025

Mikhail

Stayed here for two nights over Christmas. Nice hotel, but nothing special for a 5star hotel. Clean but not super clean. Water leaks in the basement , trash in the corridor stayed longer than it should have. Most importantly - what’s up about the gym? Showed up one day - it was closed… couldn’t do my workout. Showed up the next day to learn that I should become a member and pay 20 per person just to go to the gym. Not an experience that I would expect from an expensive 5star hotel. Gym should be free, no hassle, and open at all times.

Family

6/10

Pleasant

29 Dec 2025

Kara

okay service was incredible of course, like front desk staff and all that. hotel is of course gorgeous. room itself is big for a standard room, had a nice vanity and a big desk and good sized bathroom. those are the pros lol.

cons - the whole hotel needs renovation. the desk chair was falling apart. linens on bed felt kinda meh. towels were nice though. i used the sauna and the light in it was fall off the wall and super rusty. we got room service and they messed up our order - no cheese and mike was pretty explicit about it and there was cheese. also the TV was broken, like it functioned but the bottom 1/4 flickered black the entire time.

the coffee shop you get a $10 credit at but the coffee shop itself has a 2.7 on yelp. i think they jack up the price on everything so your $10 credit goes nowhere basically. a plain croissant was $10. i got an orange juice for $8 purely just so we didn’t waste the credit.

i got there ~1 hour earlier than mike and the menu said light bites at the bar from 12-3 so i sat at the bar after confirming this with the host stand. then the bartender said “oh the menu is outdated and the front staff was not right” so i left bc i was hungry. no food service in the restaurant from 2-5 at all. restaurant itself is gorgeous though.

tonga room which is clearly the highlight and i’ve been before was closed sun - tues which is kinda a bummer but whatever, we went to another bar down the block.

Partner

4/10

Poor

29 Dec 2025

Victoria

My partner and I checked in the night before our wedding with high hopes of having a memorable stay at the Fairmont. After waiting in a long line to check-in, we received no acknowledgement of this occasion or were not asked if we were celebrating something special, despite our note at booking. There were a stack of dirty plates left outside the room when we checked in and were not picked up until 10pm that night. We also called shortly after arriving in our room to receive an ETA on when our bags would be brought up, and received a very ambiguous and unprofessional response. The shower was also backing up with water. Overall, we are very disappointed in our stay. We have had better stays at 2 and 3 star hotels.

Leisure Partner

10/10

Exceptional

29 Dec 2025

Cathya

It is a beautiful place to visit around the holidays, for he was a bit busy but still enjoyed our stay and the galleries inside, the Tonga Room, customer service was excellent and very kind
From the lady checking us in to the valet , everyone was very helpful and cordial
They make you feel like a VIP

Leisure Family

10/10

Exceptional

28 Dec 2025

David

Yes

10/10

Exceptional

26 Dec 2025

Lisa

YES!

Friends_and_family Family

10/10

Exceptional

26 Dec 2025

Pricilla

Everything was perfect and beautiful

10/10

Exceptional

24 Dec 2025

Shawn

Architecture, Christmas decorations are magical. Staff was exceptional. Food at restaurant and cafe was delicious, savory, fresh. Vallet workers deserve a huge applause and recognition. It was so busy yet they werent only efficient, they were so kind, patient and happy vibes. That's the magic of Christmas 🎄

Partner

2/10

Poor

24 Dec 2025

Jason

Terrible experience will never come back

10/10

Exceptional

23 Dec 2025

Qaisara

A world class hotel!

Leisure Partner

6/10

Pleasant

22 Dec 2025

Kelly

After spending over $500 a night—the lower end for this hotel, there is no coffee in the room. The cafe had a 45 min wait to grab a cup of brew. Service was extremely slow. The public should have selective viewing hours for holiday decor-I could hardly get to the front desk when checking in. And the curtains in our room did not close.

Leisure Family

10/10

Exceptional

22 Dec 2025

Qaisara

World class hotel!

Leisure Family

10/10

Exceptional

21 Dec 2025

Robert

Staff is great and received an unexpected upgrade!

Leisure Partner

6/10

Pleasant

21 Dec 2025

Ashley

Check in and parking w

10/10

Exceptional

21 Dec 2025

Judith

Yes, the rooms were spotless, and the staff were so welcoming and helpful!
From the main valet (who has been there 40 years) who greeted us at the door, to the check in desk to the waiters at the restaurant and bar - ALL were delightful!
The main valet made us feel so welcome with his enthusiasm and Holiday cheer!

4/10

Poor

21 Dec 2025

Caroline

Hotel lobby was packed with people. Line to check in was long. We were early and room wasn’t ready but we were told housekeeping was aware and we would receive a text when it was available. 4pm came and went with no text. Although we had already been checked in and just needed the key we had to wait in line for another 20 minutes at reception. Finally got into room at 4.50pm and had to rush to get ready for dinner across town at 6pm.

Leisure Family

10/10

Exceptional

20 Dec 2025

David

Enjoyed our stay, the room, and the holiday decorations. The welcome from the staff was what one would hope for, but seldom get. Truly nice and caring people from valet, luggage handlers, bartender, and waiter. These people made our stay wonderful and memorable.

Partner

10/10

Exceptional

20 Dec 2025

Jodi

Great area in Nob Hill, close to Grace Cathedral and restaurants. Expensive valet parking though!

Leisure

10/10

Exceptional

16 Dec 2025

Alena

Very good hotel. Love it

Business Self

2/10

Poor

16 Dec 2025

Sanam

The rooms are extremely outdated
The $60 dollar breakfast buffet was cold and it was just eggs and bacon and bread
Service was slow it all over the place
The wallet took over an hour to get my car

2/10

Poor

15 Dec 2025

frances

They won’t let me check in. I’m sitting in the lobby because they won’t take Apple Pay as an incidental payment and they won’t type in my credit card and they said that the chip is stripped.

8/10

Excellent

12 Dec 2025

Tanya

The Christmas tree - the main highlight of the season - was sadly relegated to the side of the main door and in its usual place was a ridiculous champagne bar! Not a good look for a venerable hotel - and frankly, pretty low-brow. And zero seating in the lobby so everyone was hanging around with their luggage, just adding to the general chaos created by the gingerbread house. Festive busy-ness is one thing but the layout was poorly done this year and guests just seemed frustrated.
Also - Fairmont used to provide guests with slippers in the rooms; why has this stopped? And bar service at the Laurel Court was not up to bar on two of the three nights I was there - the bartenders were both frantic and claimed not to know how to make some basic cocktails when it was clear they just thought it would take too long to make them. Not the Fairmont standard of professionalism to which I have become accustomed.

Business Self

10/10

Exceptional

09 Dec 2025

Jessica

Wonderful

6/10

Pleasant

08 Dec 2025

George

We felt like this property needs more upkeeping. Needs maintenance all around. One example are the buttons on our room phone that connect you to valet, lobby and room service didn't work. Eventually figured out there was a tablet you need to navigate for these services. Best to change these dated phones out. Staff at check-in, lobby restaurant & gym seemed somewhat unprofessional & unmotivated. The valet was severely understaffed. Took 30 minutes, instead of the 10 minutes estimated in our text notification. December is always a busy time. Best to hire more staff to make the experience much more pleasant or at least palatable for both sides.

Business_and_leisure Partner

10/10

Exceptional

08 Dec 2025

Khambay

Front desk was supper nice during the check in

Business_and_leisure Partner

8/10

Excellent

08 Dec 2025

Lori

Our room was clean and good sized. There was some street noise in the early mornings but it is a busy city. The sink and shower don’t drain well (had the same experience a year ago) but I assume it is because the building is old.
The staff was great - pleasant and efficient.
We walked quite a bit to and from the hotel but that is not for everyone due to the steep hills.

Leisure Family

10/10

Exceptional

04 Dec 2025

Florencia

⭐️⭐️⭐️⭐️⭐️ 5/5 — A Truly Magical Stay!

I can’t say enough wonderful things about this beautiful hotel. From the moment we arrived, the service was exceptional—warm, attentive, and genuinely welcoming. Every staff member went above and beyond to make our stay feel special.

But what absolutely stole my heart was the Christmas décor. It was truly magical—like stepping straight into a holiday movie. Sparkling lights, stunning trees, festive details in every corner… it felt whimsical and full of joy. The atmosphere alone made our stay unforgettable.

If you’re looking for a place that delivers both luxury and heartwarming holiday charm, this hotel is a dream. I will absolutely be returning and recommending it to everyone one i know thank you for a wonderful stay.
everyone I know

Friends_and_family Family

10/10

Exceptional

04 Dec 2025

Richard

charming holiday decor and events were a bonus addition to a pleasant stay

Friends_and_family Family

8/10

Excellent

04 Dec 2025

Furuzan

There was noise from both other rooms and hotel personal working at the corridors.
Also, waiting at Laurel Court as a hotel restaurant because of a lot of people visiting the hotel really doesn’t make sense.
Room TV is small and very old for long stays.
Thank you.

Leisure Family

8/10

Excellent

04 Dec 2025

Thomas David

Loved everything about the property except for the food and beverage offerings.

Leisure Partner

10/10

Exceptional

04 Dec 2025

Xandy

Beautiful hotel

Business_and_leisure Family

10/10

Exceptional

01 Dec 2025

Chris

Amazing corner room on the 10th floor of the tower. My daughters and wife and I had the best visit and we think this is the best hotel in SF! Great staff and so beautiful and full of history.

Friends_and_family Family

10/10

Exceptional

01 Dec 2025

Fabiola

it was a great experience over all

Leisure Partner

10/10

Exceptional

01 Dec 2025

Matthew

The Christmas decorations were amazing

Partner

10/10

Exceptional

01 Dec 2025

Mariela

Great room and awesome service

Leisure Partner

10/10

Exceptional

01 Dec 2025

Lisa

It was great !! We had an unexpected surprise a leak in our room. However they responded nicely about the situation!

Friends_and_family Family

8/10

Excellent

30 Nov 2025

Craig

Staff was nice!! Rooms were spacious but dated!!! Hotel was decorated nicely for Christmas!!! Enjoyed our SF Fairmont canister!!

Leisure Partner

10/10

Exceptional

30 Nov 2025

John

I have not stayed in this hotel for probably 16 years. Back then for business, and I do not recall the stay at all. However, this was a family trip over the holidays. The hotel is iconic. Very busy as it is a destination for people over the holidays to see the holiday decor and particularly the real gingerbread house in the lobby. The rooms were very clean and functional. Staff and service were outstanding, even in such a busy holiday environment. The hotel is relatively close to about everything, and right on the cable car routes. Would definitely stay here again.

Leisure Family

10/10

Exceptional

28 Nov 2025

Dushyant

No body wash in the shower

10/10

Exceptional

28 Nov 2025

Erin

Everything was perfect! It was our first time staying at The Fairmont and it far exceeded my expectations!

10/10

Exceptional

28 Nov 2025

Geralyn

Gorgeous Room view (at night) in the deluxe suites.

Leisure

4/10

Poor

27 Nov 2025

Oscar

This place is coasting on its laurels and history. The service was terrible. $25 charge to heat up my left overs. Requested room service and it took more than an hour to arrive. Paid extra for a nice harbor view and got placed lowest possible floor with more rooftop views than harbor.

Leisure Partner

10/10

Exceptional

24 Nov 2025

Andrea

yes

Partner

6/10

Pleasant

24 Nov 2025

Antonino

Very good staff and improve the room

4/10

Poor

24 Nov 2025

Ai-Lin

We were so disappointed in our 3-night stay here. The Fairmont used to be THE hotel in San Francisco, known for impeccable service, old world charm and elegance. What we found was a rundown understaffed hotel with a cheap Las Vegas hotel ambiance. Despite paying top dollar rates, we were given a room next to the elevators so the sound of them going up and down went on all night. At one point, a yapping dog in a nearby room went on for hours. The room amenities were sparse - robes were provided but not slippers; bathroom fixtures were low quality - the shower water pressure was so strong that it almost hurt, and lowering it meant getting cold water, the toilet seat was unsteady and cheap, toilet paper was wafer thin. Our coffee cups and pods were not replaced on the second night and nobody answered the housekeeping line and the front desk after a 10-minute wait on the room phone. We only managed to reach the front desk by calling from an outside line. Dinner at the restaurant was a joke - overpriced and very average for plain-looking salmon entrees that came with sparse roasted vegetables and no starch. We waited in line for 15 minutes to check out and we were not even asked if we’d enjoyed our stay. The wait for our car outside was even worse - at least 20 minutes. Never again! We’ll definitely be staying elsewhere on our next visit.

Partner

10/10

Exceptional

23 Nov 2025

Niti

Beautiful Christmas decorations and beautiful rooms. Beds were very comfortable.

Leisure

8/10

Excellent

21 Nov 2025

nik

$ 112.50 per night for overnight parking was unexpected, even for San Francisco.

Business_and_leisure Partner

10/10

Exceptional

20 Nov 2025

Everybody was awesome starting with checking in. Housekeeping, Room Service, breakfast was fantastic. Can’t wait to come back and stay there again. Also the Belman and valet people were awesome.

10/10

Exceptional

20 Nov 2025

Justina

Our family had a very nice time . Service was wonderful with hotel staff . Only disappointment was the Tonga bar restaurant wouldn’t recommend that despite the long history service was terrible at the Resturant and very unorganized.
We would come back for just the hotel stay and location very nice .

Leisure Family

10/10

Exceptional

19 Nov 2025

Everett

Always a great place to stay!

Leisure Partner

10/10

Exceptional

17 Nov 2025

Patrick

Received an upgrade to an amazing room with an incredible view of the bay. Staff was kind and welcoming