Name: Union Square Plaza Hotel
Address: 432 Geary St, San Francisco, 94102, US

4/10

Poor

23 Jul 2026

Ivan

From the first day we had many inconveniences. First of all, they gave us the wrong room, to add something else, the tub was clocked and the room had a strong musty smell. We were four guests and from the second day, they only gave us three towels, I talked to the staff, but they didn't send me another towel. I didn't like the stay in that place.

6/10

Pleasant

17 Jul 2026

Andrea

Everyone is really nice that works here. The room fairly clean, nothing gross but worn out and could use an update. It’s secure and felt safe. It’s not frills and a place to sleep.

Family

8/10

Excellent

13 Jul 2026

April

Fairly priced. Room was clean. The location was perfect, right in the center of downtown so a lot of restaurants and stores available. There is also access to transportation like the train station and city buses.

Self

8/10

Excellent

12 Jul 2026

Teddy

System error with the reservation, and was put in under the wrong dates when we tried to check in.

Took a while, but front desk staff worked it out, and we received equivalent accommodations for the equivalent number of people

Hotel is older but in a convenient location in Downtown SF and affordable for a quick stay

Friends

10/10

Exceptional

01 Jul 2026

Eric

We loved the location

Partner

10/10

Exceptional

01 Jul 2026

Eric

The guy who worked the front desk during the day was very cool. He helped us a lot. Thanks!

Partner

2/10

Poor

01 Jul 2026

Chanti

Had a bad experience with reimbursement

Business

10/10

Exceptional

30 Jun 2026

Harneet

Everything is good

Business

2/10

Poor

30 Jun 2026

david

Wouldn't recommend unless you want to save money. Even then, I would go for a 3 star hotel that costs a little bit more and you get a lot more safety and comfort.

Self

6/10

Pleasant

30 Jun 2026

Sven

Check in was difficult. They checked someone in fright before me. And then asked me to come back an hour later because my room wasn’t ready. Staff was so condescending. I’ve been to about 10 hotels in the area and never been treated that way. No breakfast.

Self

10/10

Exceptional

27 Jun 2026

Bhagwant

Great location

2/10

Poor

26 Jun 2026

Ankith Reddy

Nothing

Self

2/10

Poor

22 Jun 2026

Cory

The hallways smelled like cigs.
The room smelled like axe body spray.
There were actual nails coming UP out of the FLOOR directly around the only sink.

heard gunshots on night 1 (not their fault, but it should be noted for anyone else looking to stay).

Self

10/10

Exceptional

22 Jun 2026

Jessica

It was ok. It was perfect for sleeping

Self

6/10

Pleasant

19 Jun 2026

Edward

There was both a convention and World Cup when we went, but this was very expensive for what you got. The staff was very friendly and our rooms were clean, but this an old hotel that is very beaten up. The shampoo and conditioner bottles are not labeled and the towels were very thin (and we did not get hand towels the second day). Good location if you are kind of desperate

4/10

Poor

18 Jun 2026

Robert

It’s an old building with single pane glass windows from the mid 1900’s. The bathroom is extremely small but updated. If you can, get a room above the second floor. The noise outside and bright security lights made it impossible to get sleep. Not the hotel’s fault, just an unsavory neighborhood.

The dealbreaker for me was waking up in the morning and seeing roaches watching me sleep from the nightstand.

Self

10/10

Exceptional

18 Jun 2026

juana

Muy lindo lugar para familia

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Roberto

Dch

2/10

Poor

14 Jun 2026

Thi

Too bad

Partner

2/10

Poor

13 Jun 2026

Yesenia

Bad body wash made my skin super dry and didn’t even try the shampoo and conditioner, the towels for our body were so small and for reference I’m only 170 and I’m 5’4 so I should be able to be comfortable and the walls for the bathroom seem to be repainted over and over than full redone so there could be mold and the staff were barely at the desk

Partner

8/10

Excellent

11 Jun 2026

Aileen

Hotel has nice staff, you get only one trash can though in the room not in the restroom. There is no ac but they provide a standing fan. Windows are able to open and the room was clean. They don’t have parking, but there is a building nearby to park. A lot of shops are in walking distance for this hotel. It’s near the Nintendo store, china town, the Masonic, luxury stores. There is homeless so keep that in mind.

Friends_and_family Friends

2/10

Poor

09 Jun 2026

Danilo

The hotel is very old for the price it has

Self

10/10

Exceptional

07 Jun 2026

Eber

Todo estuvo bien

10/10

Exceptional

05 Jun 2026

AiHui

很好👍

Family

10/10

Exceptional

05 Jun 2026

Arianna

Good location, just steps away from union square and the subway, food and shopping. Very helpful staff. Secure entry and safe!

Partner

10/10

Exceptional

03 Jun 2026

AiHui

一切都很好

Self

8/10

Excellent

02 Jun 2026

Katrina

The curtains wouldn’t close properly.
There were a few hairs around the plug in bath and on floor.
I liked the location.

Self

6/10

Pleasant

01 Jun 2026

Mandy

Parking was the only issue but that’s all of San Francisco

Friends_and_family Friends

2/10

Poor

30 May 2026

Susana

Honestly yes it’s the cheapest, but there is a reason why. Besides the vagrant activity in front of the hotel there is just a nastiness around the whole property. Body hair all over in the room and the sheets were literally crusty. In the morning I went down to the front desk and asked for a small trash bag for our dirty clothes. The lady said nope they can’t spare one. Idk I’d just stay away from the general area.

Partner

4/10

Poor

30 May 2026

Ron N.

Checked is was ok. Went to our room and noticed the floor/carpet looked dirty. Checked the bed sheets and there were hair all over the bed, long ones and curly ones. Went to ask for a new sheet and ask for housekeeping but the front desk staff said there weren’t any housekeeper (this was around 5pm). Got the new sheets but didn’t look too clean either.

They gave us a room on the main street facing. Super loud noises throughout the night and the windows are thin.

Finding parking was a nightmare. Parking garage charges $60-$100.

Friends_and_family Family

8/10

Excellent

26 May 2026

Stephanie

Could be a bit more helpful with parking.
Room in pictures not to accurate

Friends_and_family Family

8/10

Excellent

17 May 2026

Ryan

Was a cheap stay to be in union square for one night

Partner

10/10

Exceptional

14 May 2026

George

Despite the mixed reviews on the internet, our room was clean, the staff was professional and I will be back.

Friends

10/10

Exceptional

11 May 2026

Jacob

This stay was in conjunction with a performance at a nearby venue, parking and venue were essentially all on one block, making things super convenient. There was no trouble at check-in so front desk was a breeze. Would recommend this hotel to anyone doing something nearby.

4/10

Poor

10 May 2026

Gloria

Mouse in the room

Family

10/10

Exceptional

07 May 2026

Damien

Best price quality possible

Business

10/10

Exceptional

07 May 2026

Judy

There was a lot of places to eat and places of entertainment. The parking was very minimal, however the parking garages were avaliable but expensive.

Friends

8/10

Excellent

03 May 2026

Genesis Manon

It was q good stay overall! The place was clean but room needs improvement like yesterday! Front desk guys were friendly. I went early to drop my bags but he let me in to my room earlier than my check in. And the location!!!!!!! You definitely pay for location here ! It’s so good. Everything is near there! I would recommend it!

Partner

8/10

Excellent

03 May 2026

Ronald

I was able to commute easily to and from the airport and the hotel by public transportation. It was close to a variety of places to eat and shop. The room was clean. The location was great. I did not require parking although I saw many lots available in the immediate area.

Family

10/10

Exceptional

02 May 2026

Michael

nice

10/10

Exceptional

30 Apr 2026

Bladimir

Clean room and various restaurants around the area.

Partner

10/10

Exceptional

27 Apr 2026

Jeffery

Hansel at the front desk was very helpful during check in/check out during our stay. Most important information we needed to get around the city....a good person to have at the customer position!

Friends

10/10

Exceptional

20 Apr 2026

Bruce

Clean room with a small fridge, cable tv, free wifi, elevator and the cleanest private bathroom I have ever seen in a budget friendly hotel. It's close to food and tourist attractions. There's no on site parking, however there's a parking garage just a few buildings up. I just needed to get away for a couple of days and I will definitely stay there again and I highly recommend it.

Self

8/10

Excellent

18 Apr 2026

Some

The room was decently sized and clean and it was near really everything. The Nintendo store is right down the street and the Pinecrest diner is across the street.

Friends

10/10

Exceptional

14 Apr 2026

Steven

Great staff great location!

Self

10/10

Exceptional

14 Apr 2026

Steven

Staff is amazing! So friendly and helpful. Highly recommend staying here. Great location as well.

Self

10/10

Exceptional

12 Apr 2026

Hugo

Perfect place, it’s everything close everything… !!!! I gonna stay one more night in this hotel

Friends

10/10

Exceptional

03 Apr 2026

Sascha

Great staff and perfect location!!

Friends

4/10

Poor

02 Apr 2026

Chad

There was no air conditioning or climate control in the room. The room was ten degrees or more warmer than the outside or even the hallways at all times. The room was very dated and the bathroom was in need of a refresh. In any other city, at any other time (not the RSAC dates), this hotel would never command the premium price I paid.

4/10

Poor

01 Apr 2026

Kesana

Parking was not an easy task and the website was misleading leaving me to believe there was onsite parking upon checking in I was told there was parking up the street for around $30-$40 a night. I would not have selected this location had I known parking was not included.

The room was very much smaller than the pictures show. The tube was broken wouldn't drain the water properly we had to force the water to drain. The front desk girl sent the cleaning team up to fix a maintenance person la problem. There was hair throughout the tub and bathroom floor.

Weekend morning girl rude. I asked had my complaint been received and recorded and was told yes but never heard back from hotel management that only shows up on the weekdays... no MOD.

Friends_and_family Family

10/10

Exceptional

19 Mar 2026

Steven

Love it here. Especially for a quick fun night

Self

10/10

Exceptional

19 Mar 2026

Steven

Stay here often. Great staff good location.

Self

4/10

Poor

08 Mar 2026

A J P

No amenities to speak of. No washcloths and although there were 3 dispensers on the wall with products, only one was marked
“shampoo”. While in shower, discovered that dispenser with pink liquid did not dispense. There I was with rat’s nest of wet hair. I called front desk “will let housekeeping know when they get in”. No attempt to problem solve, all my efforts to resolve were met with stone wall. Never again

Partner

10/10

Exceptional

05 Mar 2026

Max

Great value!

8/10

Excellent

24 Feb 2026

DANIEL

Courteous staffing. Good location

8/10

Excellent

23 Feb 2026

DANIEL

Staff was courteous and let me check in early.

Self

10/10

Exceptional

13 Feb 2026

Gabriel

great staff. fun area . clean rooms

10/10

Exceptional

02 Feb 2026

Jeffery

The room is clean, quiet, and good location! Service excellent! Check in with Hansel!

10/10

Exceptional

08 Jan 2026

Daniel

Good

8/10

Excellent

21 Dec 2025

Adrian

Clean room, friendly staff, shops nearby

Friends_and_family Family

2/10

Poor

07 Dec 2025

Robert

Wash cloth parking soap

8/10

Excellent

28 Nov 2025

Luis

Very convenient for one night out in the center of San Francisco.

Business Self

2/10

Poor

25 Nov 2025

Bryen

This was literally the worst experience I’ve ever had in a hotel ever. My sheets had a stain on them that was not small. It was not good at all. I asked to be moved and our next room had hairs on back of toilet and in and around the tub. You can not control the heat in your room. I went downstairs and the front desk said it’s 1 thermostat for the whole building.

Also, someone, staff was cooking and the whole hotel wreaked of food. We were forced to stay that night but checked out 1st thing next day.

I complained to Expedia and they tried to get me a refund. I did not want a refund from the night I stayed only not be charged for the remaining part of my trip. But seriously, I do not complain but this hotel was bad.

Leisure Family

4/10

Poor

24 Nov 2025

Tamba

I stayed at this hotel, and unfortunately, it wasn’t ideal for a business trip. The room had only three hangers in the closet, and there was no desk or workspace available anywhere on the property. There was also no lounge or common area where one could sit and work. The building itself feels outdated and could use some upgrades. My room was cold, with no thermostat or extra blankets provided, which made it uncomfortable. Being on the top floor, I also found it concerning that the window opened all the way without any safety features in place. Overall, not an excellent choice for business travelers.

Business Self

2/10

Poor

20 Nov 2025

Toomi

Union Square Plaza Hotel – 10-Night Stay (11/07/25–11/17/25)
Total Paid: $1,255.10

My stay at this hotel was one of the most disappointing and unnecessarily stressful experiences I’ve had.

To begin with, housekeeping never cleaned our room a single time during our 10-night stay. The only time the housekeepers entered was unannounced while we were asleep, which is a serious safety and privacy concern.

But the biggest issue came from a senior staff member, whose behavior was shockingly unprofessional. When we requested a late checkout, this person loudly announced to us that they had “told everyone not to grant you a late checkout,” speaking in a hostile and confrontational tone. As we were packing to leave, they even had housekeeping waiting outside our door, creating an extremely uncomfortable and pressured environment.

This wasn’t a misunderstanding — it was deliberate and unnecessary rudeness from someone who clearly should not be in a customer-facing role.

It’s unfortunate, because most of the staff were kind. But one person in a position of authority created an atmosphere of hostility that overshadowed the entire stay.

Between the lack of housekeeping, the privacy violation, and the dismissive treatment at checkout, I cannot recommend this hotel. Management seriously needs to address how guests are being treated by those representing them.

Partner

8/10

Excellent

18 Nov 2025

Anne

The hotel is conveniently located, with clean bedrooms and bathrooms.
The staff provides parking information, thank you.

Business

2/10

Poor

09 Nov 2025

Ryan

Room was small and old… like a budget studio apartment

Business

10/10

Exceptional

02 Nov 2025

Glenn

Perfect

Business_and_leisure Self

4/10

Poor

02 Nov 2025

Leinel

Unsafe area too much homeless people. At night they poop and pee everywhere. Even experienced getting followed. The hotel is old. Very tight space for bathroom but the bed was alright. The staff was nice at least to help us with technical issues. The full bed room was really tight but the two beds bigger room had a decent space to move around. I wouldn't come back again but it was a decent experience. Wouldn't recommend for safety issues.

Leisure Friends

10/10

Exceptional

30 Oct 2025

Daniel

Parking is pricey

Business Friends

10/10

Exceptional

26 Oct 2025

Antionette

Close to venue

Leisure Partner

6/10

Pleasant

17 Oct 2025

Taylor

Staff was nice! The room was a bit dirty, one of the rooms had something like sugar or salt under the glass part of a table that just wasn’t cleaned up. It seemed like the only thing regularly cleaned was the bed which was nice. The parking is terrible, the place they say they is the wrong address!!! I would choose a better option if i was staying in SF again.

Leisure Friends

4/10

Poor

16 Oct 2025

Raymond

What a stay......

When we checked in the key the desk clerk provided us to a room that was not cleaned. Then we were given another room only to find out that when you sat on the toilet your knees hit the wall in front of you, and you basically had to step around/over the toilet to get into the shower. We complained to desk clerk and were told it is what it is, and I insisted that the hotel needs to clean the dirty room and re-assogn that room to us. Also, when we got the re-assigned room, we discovered there is no drain plug in the bathroom sink, so I had to plug the drain with a few tissues, to prevent my contact lenses from being lost down the drain when I cleaned them daily.
The hotel DOES NOT provide tissues in their rooms, so we had to purchase tissues at Walgreens.
The hotel DOES NOT provide wash cloths so we had to purchase a shower scrunche so we could lather up in the shower.
We came into the room agter our day out only to discover there were NO replacement bath or hand towels. Again, I had to go to the desk clerck to get towels.
The bed in the hotel was OK to sleep in.
The hotel is located near the Union Square Plaza and that was convienent.
Would I stay again at this hotel in the future. NO.....

Partner

4/10

Poor

16 Oct 2025

Kristen

Tough week to stay as it was Dreamforce and rooms were expensive but I wouldn't stay again. Very old, stale smelling, nothing luxury about it including the sheets, towels, pillows or comforter. But, did the job if you need something in a pinch.

Business

4/10

Poor

01 Oct 2025

Fred

The front desk staff were friendly and helpful. The room was so filthy, we didn’t even use the shower. They were stains on the sheets and unrecognizable things on the nightstand. We stayed one night and left.

6/10

Pleasant

28 Sep 2025

Olena

Clean room, parking available.

Business_and_leisure Family_with_children

8/10

Excellent

27 Sep 2025

John

Although the location itself made this hotel very convenient, it was noisy at times. Refuge collection at 2am?? The hotel itself needs serious money spending on it to get it up to today’s standards.

Leisure Self

2/10

Poor

25 Sep 2025

Janet

Old dirty and unsafe

Friends_and_family Family

8/10

Excellent

15 Sep 2025

Michael

Great location and value. Easy access to all modes of ground transportation, inckuding trolley.
Walkable to T Mobile Park. Nice dining options very close.
However, very noisy. Homeless people are common, but not prolific.

2/10

Poor

15 Sep 2025

Sahak

I want a refund. No a/c. Very stuffy in the hotel and the room. I couldn’t breathe. I left and got another hotel. I need a refund.

Business Self

8/10

Excellent

14 Sep 2025

Sean

Room was just not 100% clean.

8/10

Excellent

13 Sep 2025

Rosamaria

The zone is very down full of homeless and dirty neighborhoods.

Leisure Family

10/10

Exceptional

01 Sep 2025

Jeffery

Service was excellent especially Hansel at the desk

Leisure Self

10/10

Exceptional

24 Aug 2025

Mauricio

Grungy and old

Business Self

6/10

Pleasant

19 Aug 2025

Paula

Didn't like the location. No where to park.

Leisure Family_with_children

6/10

Pleasant

15 Aug 2025

Brian

No microwave or a/c and heating in room

Leisure Self

8/10

Excellent

12 Aug 2025

Thomas

Property is old, however beds were clean and bathrooms and shower was updated. In room carpets looked dirty. Staff was very welcoming and helpful navigating the neighborhood. It’s a great location to visit most sights by food. We enjoyed the location. Nice to see SF recovering post COVID. City felt much better in summer of 2025 vs last year

Leisure Family_with_children

8/10

Excellent

09 Aug 2025

Michael

For the location, the price was OK, but it's a bare bones place. Room was clean, and the bed and shower were decent, but they don't even have coffee.

Leisure Self

2/10

Poor

06 Aug 2025

Alexander

Bathroom is completely covered in black mold ! But the guy who seems to be the owner made up for it so i’m sorry to him for this review I don’t blame him. Goodnight!

6/10

Pleasant

04 Aug 2025

EVELYN

No on place to eat . Room cold .No personal thermostat in order to heat my room. The whole building needed to be heated . Which they did with reservation. The day I arrived it was in the low 50\"s and rainy no sunshine. room was on the cool side.

8/10

Excellent

28 Jul 2025

Tony

Walking distance from Union square

Leisure Partner

2/10

Poor

27 Jul 2025

Matthew

Unsafe area

8/10

Excellent

27 Jun 2025

josef

Property was what I expected and was perfect for what I needed

Leisure Self

8/10

Excellent

13 Jun 2025

Amir

Nice budget hotel in the heart of San Fran. Clean, basic and well-furnished room. Convenient to Union Square and other areas. Just be mindful of vagrants and definitely park in a safe garage.

Leisure Self

8/10

Excellent

05 Jun 2025

Murray

Great value, friendly staff. Room was clean as I would expect. Neighborhood is convenient block up from Union square, Easy walk to market, moscone, ferry building, financial district, and Chinatown.

Business Self

2/10

Poor

29 May 2025

Myong Suk

I am very sad and disappointed with this hotel.please careful to reservation this hotel.
It was the most traumatic night in my life.

10/10

Exceptional

20 May 2025

trang thuy

I liked that the front staff made sure that check in process quick and efficient.
No issues.

If anyone is arriving after 11pm and need to find parking in a garage, good luck.
All the nearby lots closed by 10pm.

6/10

Pleasant

14 Apr 2025

Porsche

This hotel was decent for what it was... I must say that the carpet does give off a smell like it needs to be cleaned and the circulation through the hotel is minimal but other than that the staff was nice the space was decent and it was good for the 2 days I needed it for.

Leisure Partner

8/10

Excellent

06 Apr 2025

Theresa

Nice and quiet inside, safe. Locked and watched front door. Very loud outside all night but we expected most of it, no a/c so open window hear all- try just bathroom window and get fan as close to drown out. No space no table or counter, so tight if 3 people (2a 1k). Buy cold brew for frig cause no microwave. No wash cloths - so pack em. We are not the stay in room type and out 5-7am each day and it was great for that and we would stay again

10/10

Exceptional

10 Mar 2025

Tracy

Couple on short visit to sam fran

Need to make a special mention about Hansel , very knowledgeable about the area and wiling to chat , let us keep our room as we had a late flight and it was much appreciated , great location close to public transport and restaurants , room was a bit small so not much room for two large suitcases but otherwise ideal for our short trip

Partner