Union Square Plaza Hotel

United States , San Francisco Area - CA
SAN FRANCISCO, 432 Geary St
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100 reviews shown

4/10

Poor

08 Mar 2026

A J P

No amenities to speak of. No washcloths and although there were 3 dispensers on the wall with products, only one was marked
“shampoo”. While in shower, discovered that dispenser with pink liquid did not dispense. There I was with rat’s nest of wet hair. I called front desk “will let housekeeping know when they get in”. No attempt to problem solve, all my efforts to resolve were met with stone wall. Never again

Partner

10/10

Exceptional

05 Mar 2026

Max

Great value!

8/10

Excellent

24 Feb 2026

DANIEL

Courteous staffing. Good location

8/10

Excellent

23 Feb 2026

DANIEL

Staff was courteous and let me check in early.

Self

10/10

Exceptional

13 Feb 2026

Gabriel

great staff. fun area . clean rooms

10/10

Exceptional

02 Feb 2026

Jeffery

The room is clean, quiet, and good location! Service excellent! Check in with Hansel!

10/10

Exceptional

08 Jan 2026

Daniel

Good

8/10

Excellent

21 Dec 2025

Adrian

Clean room, friendly staff, shops nearby

Friends_and_family Family

2/10

Poor

07 Dec 2025

Robert

Wash cloth parking soap

8/10

Excellent

28 Nov 2025

Luis

Very convenient for one night out in the center of San Francisco.

Business Self

2/10

Poor

25 Nov 2025

Bryen

This was literally the worst experience I’ve ever had in a hotel ever. My sheets had a stain on them that was not small. It was not good at all. I asked to be moved and our next room had hairs on back of toilet and in and around the tub. You can not control the heat in your room. I went downstairs and the front desk said it’s 1 thermostat for the whole building.

Also, someone, staff was cooking and the whole hotel wreaked of food. We were forced to stay that night but checked out 1st thing next day.

I complained to Expedia and they tried to get me a refund. I did not want a refund from the night I stayed only not be charged for the remaining part of my trip. But seriously, I do not complain but this hotel was bad.

Leisure Family

4/10

Poor

24 Nov 2025

Tamba

I stayed at this hotel, and unfortunately, it wasn’t ideal for a business trip. The room had only three hangers in the closet, and there was no desk or workspace available anywhere on the property. There was also no lounge or common area where one could sit and work. The building itself feels outdated and could use some upgrades. My room was cold, with no thermostat or extra blankets provided, which made it uncomfortable. Being on the top floor, I also found it concerning that the window opened all the way without any safety features in place. Overall, not an excellent choice for business travelers.

Business Self

2/10

Poor

20 Nov 2025

Toomi

Union Square Plaza Hotel – 10-Night Stay (11/07/25–11/17/25)
Total Paid: $1,255.10

My stay at this hotel was one of the most disappointing and unnecessarily stressful experiences I’ve had.

To begin with, housekeeping never cleaned our room a single time during our 10-night stay. The only time the housekeepers entered was unannounced while we were asleep, which is a serious safety and privacy concern.

But the biggest issue came from a senior staff member, whose behavior was shockingly unprofessional. When we requested a late checkout, this person loudly announced to us that they had “told everyone not to grant you a late checkout,” speaking in a hostile and confrontational tone. As we were packing to leave, they even had housekeeping waiting outside our door, creating an extremely uncomfortable and pressured environment.

This wasn’t a misunderstanding — it was deliberate and unnecessary rudeness from someone who clearly should not be in a customer-facing role.

It’s unfortunate, because most of the staff were kind. But one person in a position of authority created an atmosphere of hostility that overshadowed the entire stay.

Between the lack of housekeeping, the privacy violation, and the dismissive treatment at checkout, I cannot recommend this hotel. Management seriously needs to address how guests are being treated by those representing them.

Partner

8/10

Excellent

18 Nov 2025

Anne

The hotel is conveniently located, with clean bedrooms and bathrooms.
The staff provides parking information, thank you.

Business

2/10

Poor

09 Nov 2025

Ryan

Room was small and old… like a budget studio apartment

Business

10/10

Exceptional

02 Nov 2025

Glenn

Perfect

Business_and_leisure Self

4/10

Poor

02 Nov 2025

Leinel

Unsafe area too much homeless people. At night they poop and pee everywhere. Even experienced getting followed. The hotel is old. Very tight space for bathroom but the bed was alright. The staff was nice at least to help us with technical issues. The full bed room was really tight but the two beds bigger room had a decent space to move around. I wouldn't come back again but it was a decent experience. Wouldn't recommend for safety issues.

Leisure Friends

10/10

Exceptional

30 Oct 2025

Daniel

Parking is pricey

Business Friends

10/10

Exceptional

26 Oct 2025

Antionette

Close to venue

Leisure Partner

6/10

Pleasant

17 Oct 2025

Taylor

Staff was nice! The room was a bit dirty, one of the rooms had something like sugar or salt under the glass part of a table that just wasn’t cleaned up. It seemed like the only thing regularly cleaned was the bed which was nice. The parking is terrible, the place they say they is the wrong address!!! I would choose a better option if i was staying in SF again.

Leisure Friends

4/10

Poor

16 Oct 2025

Raymond

What a stay......

When we checked in the key the desk clerk provided us to a room that was not cleaned. Then we were given another room only to find out that when you sat on the toilet your knees hit the wall in front of you, and you basically had to step around/over the toilet to get into the shower. We complained to desk clerk and were told it is what it is, and I insisted that the hotel needs to clean the dirty room and re-assogn that room to us. Also, when we got the re-assigned room, we discovered there is no drain plug in the bathroom sink, so I had to plug the drain with a few tissues, to prevent my contact lenses from being lost down the drain when I cleaned them daily.
The hotel DOES NOT provide tissues in their rooms, so we had to purchase tissues at Walgreens.
The hotel DOES NOT provide wash cloths so we had to purchase a shower scrunche so we could lather up in the shower.
We came into the room agter our day out only to discover there were NO replacement bath or hand towels. Again, I had to go to the desk clerck to get towels.
The bed in the hotel was OK to sleep in.
The hotel is located near the Union Square Plaza and that was convienent.
Would I stay again at this hotel in the future. NO.....

Partner

4/10

Poor

16 Oct 2025

Kristen

Tough week to stay as it was Dreamforce and rooms were expensive but I wouldn't stay again. Very old, stale smelling, nothing luxury about it including the sheets, towels, pillows or comforter. But, did the job if you need something in a pinch.

Business

4/10

Poor

01 Oct 2025

Fred

The front desk staff were friendly and helpful. The room was so filthy, we didn’t even use the shower. They were stains on the sheets and unrecognizable things on the nightstand. We stayed one night and left.

6/10

Pleasant

28 Sep 2025

Olena

Clean room, parking available.

Business_and_leisure Family_with_children

8/10

Excellent

27 Sep 2025

John

Although the location itself made this hotel very convenient, it was noisy at times. Refuge collection at 2am?? The hotel itself needs serious money spending on it to get it up to today’s standards.

Leisure Self

2/10

Poor

25 Sep 2025

Janet

Old dirty and unsafe

Friends_and_family Family

8/10

Excellent

15 Sep 2025

Michael

Great location and value. Easy access to all modes of ground transportation, inckuding trolley.
Walkable to T Mobile Park. Nice dining options very close.
However, very noisy. Homeless people are common, but not prolific.

2/10

Poor

15 Sep 2025

Sahak

I want a refund. No a/c. Very stuffy in the hotel and the room. I couldn’t breathe. I left and got another hotel. I need a refund.

Business Self

8/10

Excellent

14 Sep 2025

Sean

Room was just not 100% clean.

8/10

Excellent

13 Sep 2025

Rosamaria

The zone is very down full of homeless and dirty neighborhoods.

Leisure Family

10/10

Exceptional

01 Sep 2025

Jeffery

Service was excellent especially Hansel at the desk

Leisure Self

10/10

Exceptional

24 Aug 2025

Mauricio

Grungy and old

Business Self

6/10

Pleasant

19 Aug 2025

Paula

Didn't like the location. No where to park.

Leisure Family_with_children

6/10

Pleasant

15 Aug 2025

Brian

No microwave or a/c and heating in room

Leisure Self

8/10

Excellent

12 Aug 2025

Thomas

Property is old, however beds were clean and bathrooms and shower was updated. In room carpets looked dirty. Staff was very welcoming and helpful navigating the neighborhood. It’s a great location to visit most sights by food. We enjoyed the location. Nice to see SF recovering post COVID. City felt much better in summer of 2025 vs last year

Leisure Family_with_children

8/10

Excellent

09 Aug 2025

Michael

For the location, the price was OK, but it's a bare bones place. Room was clean, and the bed and shower were decent, but they don't even have coffee.

Leisure Self

2/10

Poor

06 Aug 2025

Alexander

Bathroom is completely covered in black mold ! But the guy who seems to be the owner made up for it so i’m sorry to him for this review I don’t blame him. Goodnight!

6/10

Pleasant

04 Aug 2025

EVELYN

No on place to eat . Room cold .No personal thermostat in order to heat my room. The whole building needed to be heated . Which they did with reservation. The day I arrived it was in the low 50\"s and rainy no sunshine. room was on the cool side.

8/10

Excellent

28 Jul 2025

Tony

Walking distance from Union square

Leisure Partner

2/10

Poor

27 Jul 2025

Matthew

Unsafe area

8/10

Excellent

27 Jun 2025

josef

Property was what I expected and was perfect for what I needed

Leisure Self

8/10

Excellent

13 Jun 2025

Amir

Nice budget hotel in the heart of San Fran. Clean, basic and well-furnished room. Convenient to Union Square and other areas. Just be mindful of vagrants and definitely park in a safe garage.

Leisure Self

8/10

Excellent

05 Jun 2025

Murray

Great value, friendly staff. Room was clean as I would expect. Neighborhood is convenient block up from Union square, Easy walk to market, moscone, ferry building, financial district, and Chinatown.

Business Self

2/10

Poor

29 May 2025

Myong Suk

I am very sad and disappointed with this hotel.please careful to reservation this hotel.
It was the most traumatic night in my life.

10/10

Exceptional

20 May 2025

trang thuy

I liked that the front staff made sure that check in process quick and efficient.
No issues.

If anyone is arriving after 11pm and need to find parking in a garage, good luck.
All the nearby lots closed by 10pm.

6/10

Pleasant

14 Apr 2025

Porsche

This hotel was decent for what it was... I must say that the carpet does give off a smell like it needs to be cleaned and the circulation through the hotel is minimal but other than that the staff was nice the space was decent and it was good for the 2 days I needed it for.

Leisure Partner

8/10

Excellent

06 Apr 2025

Theresa

Nice and quiet inside, safe. Locked and watched front door. Very loud outside all night but we expected most of it, no a/c so open window hear all- try just bathroom window and get fan as close to drown out. No space no table or counter, so tight if 3 people (2a 1k). Buy cold brew for frig cause no microwave. No wash cloths - so pack em. We are not the stay in room type and out 5-7am each day and it was great for that and we would stay again

10/10

Exceptional

10 Mar 2025

Tracy

Couple on short visit to sam fran

Need to make a special mention about Hansel , very knowledgeable about the area and wiling to chat , let us keep our room as we had a late flight and it was much appreciated , great location close to public transport and restaurants , room was a bit small so not much room for two large suitcases but otherwise ideal for our short trip

Partner

8/10

Excellent

04 Mar 2025

Frank

A short stay in San Francisco as part of a longer trip

Friends_and_family Family

8/10

Excellent

23 Feb 2025

Mark Abel

Good location

10/10

Exceptional

22 Feb 2025

Kathryn

Excellent location for a very reasonable price. A bare bones little hotel, but fully met our basic needs. Given the ratio of value to location, i give it an overall “excellent” rating.

Partner

10/10

Exceptional

03 Feb 2025

Jerry

I enjoyed my stay very much. Amazing stuff and nice quiet place. Reservation Arbin was very helpful. I m
Looking forward to come back! Highly recommended

Leisure Self

2/10

Poor

28 Jan 2025

Brian

good location is about it. the rest is pretty bad. not very clean. Smelled. Loud. Window in my room was broken, and had been replaced with plexi-glass - no sound proofing. heat was not controlled. Very warm room.

4/10

Poor

20 Jan 2025

Nolan

Rooms were not nice. Cracks in walls, electric plugs don't work, dents in furniture. Homeless tent in alley behind the hotel and outside my window. Just not great.

Business Self

2/10

Poor

19 Jan 2025

Shelby

When we arrived to check in the front door was locked and no staff was at the front desk. We had to sit parked on the busy street for 15 minutes trying to call and wait for someone to come back. Once we checked in our toilet didn’t work. It never worked during our one night stay and someone came to plunge it but said it wouldn’t unclog and never came back or offered another solution. We left and had to find a toilet for our kids to use. We would not recommend this property unless your standards are very low.

Leisure Family_with_children

6/10

Pleasant

19 Jan 2025

Kai Aden

Found 1 bug but we smashed him and no more dared to show their faces.

Leisure Partner

4/10

Poor

15 Jan 2025

Chris

Property was run down, unclean and felt unsafe. Hugely overpriced.

Business Self

10/10

Exceptional

12 Jan 2025

Brennan

I liked everything about the property except for the higher temperature, but the fan was helpful! Also the people outside are not your fault.

Leisure Partner

10/10

Exceptional

07 Jan 2025

delilah

It’s very nice, very clean, walking distance to a lot of places. And I felt very safe.

Leisure Family_with_children

8/10

Excellent

05 Jan 2025

Timothy

Great staff

Great staff but room a bit too warm.

Friends_and_family Family

10/10

Exceptional

04 Jan 2025

Michael

Excellent value for Union Square hotel. Clean, comfortable. Building has an elevator. Helpful staff.

Leisure Self

10/10

Exceptional

02 Jan 2025

Marcos

Good

10/10

Exceptional

29 Dec 2024

omar

The area

6/10

Pleasant

29 Dec 2024

Dennis Perry

Staff was very helpful.

2/10

Poor

28 Dec 2024

Andrea

Staff was very rude

Leisure Friends

2/10

Poor

28 Dec 2024

Behzad

Bathroom was unclean, as well as the tub. We found hair all over the bed sheets and the top sheet was torn! Also the fitted sheet wasn’t even covering the whole mattress!
After approaching the front desk they said there was no housekeeping in the hot l until morning and all they offered was another sheet.would not recommend this stay.

Leisure Family

8/10

Excellent

17 Dec 2024

Cedric

✅Staff responsive,
cute room 🚿🛁

❌Needed 2 extra blankets to be warm enough

No toothpaste, microwave, coffee or water.

4/10

Poor

28 Nov 2024

Raphael

Rooms are too small

Leisure Family

8/10

Excellent

23 Nov 2024

Andrew

The receptionist was very nice. The elevator tones sounded like 1960s Star Trek. The beds were soft and the pillows were firm. The shower water pressure was not very strong but sufficient. A nice place.

Leisure Friends

8/10

Excellent

23 Nov 2024

Andrew

Leisure Friends

10/10

Exceptional

27 Oct 2024

Alice

Well jealous t older hotel continently located 2 blocks from the union square. Room was clean the queen size bed felt smaller, otherwise, great stay. Oh! The mini refrigerator in the room, big plus. I’m would return to this hotel again in the future.

Leisure

10/10

Exceptional

25 Oct 2024

Kelsey

The best low budget accommodation I’ve stayed in sf. Nice staff, allowed late checkout, great safe location. It’s not 5 star but it feels 5-star for the price.

Leisure Partner

8/10

Excellent

17 Oct 2024

Dong

nice place

10/10

Exceptional

17 Oct 2024

Dale

Slightly dated (but clean and tidy) with such an excellent location and staff. Really enjoyed our stay.

Leisure Family

6/10

Pleasant

07 Oct 2024

Curtis

Dirty hotel room. Not clean at all.

Leisure

4/10

Poor

06 Oct 2024

Sabrina

You can do better

Very loud at night, poorly insulated to the exterior - new windows would go a long way to improving the property. Staff barely registered us (pretty sure they were high?), elevator worked only intermittently, and there's no AC. The carpet was quite old and felt kind of gross.

Location was pretty decent, and accessing the property was straight forward.

Friends_and_family Family

2/10

Poor

02 Oct 2024

Braeden

There were bedbugs at the hotel. Lots of homeless people outside the property bed did not have a fitted sheet on it. There were no blankets just one sheet. I would never recommend a family coming to this hotel.

Friends_and_family Friends

8/10

Excellent

01 Oct 2024

Christopher

Folks tend to turn their noses up and small cheap quaint hotels like this. Is it the Marriot or a Hilton? No, but the room was very clean and surprisingly big for what it was. Very clean and nice sink and bathroom combo with good storage if needed. Was very quiet (I came down for a music event that got out late) and the door staff was there to greet me and get me setup in my room at like 2am. I found parking right in front of the hotel. Overall it was a very enjoyable experience.

Leisure Self

6/10

Pleasant

30 Sep 2024

Iain

Clean and neat but required a few maintenance jobs, bathroom door didn’t stay closed and paint peeling off the ceiling, but bed and amenities were good. If you just need a clean room for somewhere to stay this was great.

Leisure Partner

8/10

Excellent

29 Sep 2024

Michelle

The property was close to the theater, which was great, but the streets of San Francisco are pretty noisy, not the hotel’s fault

Leisure Family

6/10

Pleasant

23 Sep 2024

Tasha

It was good for the price! A bit smaller than I expected but no complaints there. My only complaint would be the parking garages. We asked about the “onsite” parking and could not find it so we had to settle for somewhere else near by. Might not be their fault! But still just really annoying to look for. Aside from that it was in a nice area! Lots of food around and loud music!

Leisure Partner

10/10

Exceptional

21 Sep 2024

Leonor

The hotel was great, the room was very nice and clean everyone was very professional. The only thing about the area were the the hotel is located. There are a lot of homeless people and the area is very derty. I know it's not the hotels problem. But this makes me not want to be out late , i got back at 9pm and did not want to go out and get food. Good thing that they have restrictions next door and a Jack in the box at the corner.

Leisure Family_with_children

6/10

Pleasant

20 Sep 2024

Verified traveler

The hotel is small and old. It is fine enough when you are just essentially sleeping there, but overall not the nicest hotel. There are not amenities, no breakfast of any kind.

Business

8/10

Excellent

12 Sep 2024

William

Original old hotel remodeled on Geary street close to union square. Very small bath closet, but functional. Late check in was easy. Room was quiet and safe.

Leisure Self

8/10

Excellent

03 Sep 2024

Jennifer

It’s works for a day or two. Very very basic, elevator broken, small room, no amenities

Business_and_leisure

8/10

Excellent

30 Aug 2024

Barbara

Where were located, it was very easily to get around either walking, taking the train and riding the trolley car.

Leisure Family

8/10

Excellent

26 Aug 2024

Andres

2 stars for staff

Business Partner

10/10

Exceptional

12 Aug 2024

Anthony Wai Chin

Fast check in

8/10

Excellent

10 Aug 2024

Dennis

Very nice place in union square

Hansel was great and helpful forna potential long term stay another time.

10/10

Exceptional

29 Jul 2024

Tim

This isn't in union square, it's in the tenderloin, on the border. that said, it was a legit hotel.

6/10

Pleasant

24 Jul 2024

Verified traveler

Not terrible

The hotel is overall a good option if you’re not looking for an extended stay, as the room lacked air conditioning.

Partner

8/10

Excellent

12 Jul 2024

Daniel

Hansel at the front desk was very helpful with directions and places to eat. The Holtel is old but the price and area was nice.

Friends_and_family Family

4/10

Poor

03 Jul 2024

Michael

My room was located over an alley where very noisy construction was going on all night. i was reluctantly moved, but it was clear the staff knew. Also no washcloth or coffee maker

Business Self

8/10

Excellent

03 Jul 2024

Eller Jr

Having at least a free coffee in the morning would be better.

Leisure Self

6/10

Pleasant

27 Jun 2024

Rebecca

Clean bed. Windows thin. You can hear everything in the street that is going on.